Total 1,748 Customer Service job vacancies in Tuas, South West

• Remove, disassembly and assembly of Pumps and other rotating equipment.
• Overhauling of various types of gear train equipment.
• Alignment and experience in using dial indicator, laser alignment kit etc.
• Technique and principles of rotating equipment lubrication.
• Mechanical seal, O rings and its application.
• Steam turbine repair and maintenance.
• Coupling removal and installation.
• Cooling tower fans and gearbox repair and maintenance.
• Blowers, air compressor and fan repair and maintenance.
• Familiar with bearing and its application and handling.
• Familiar with general purpose machinery monitoring equipment.
• Some knowledge on the subject of vibration.
• Familiar with preventive maintenance procedures and its implementation.
• Familiar with some tools for measuring machinery equipment performance.

BitMEX is the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today.

As the world's most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD a day.

About Us

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”.

Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 11 pairs for spot trading, and an easy covert function between 30 different cryptocurrencies.

In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances."

For more information on BitMEX, company initiatives, product listings, launches and competitions, please visit the BitMEX Blog or www.bitmex.com, and follow our Discord, Telegram and Twitter.

Overview

We are seeking a Senior IT Support Engineer with a bias for action mindset. As a member of the corporate IT team, you will be responsible for providing technical support and troubleshooting for a variety of software and hardware issues. You will work with internal and external stakeholders to resolve IT incidents and service requests.

Responsibilities

• Install, configure, maintain and support computers, printers and other IT equipment for our Singapore office
• Research, test, deploy and support new technologies and software applications
• Document, track and resolve all support requests and incidents in a timely manner
• Assist in developing technical documentation, knowledge base articles and training materials
• Liaise with third party vendors for software/hardware maintenance and support
• Maintain functionality of critical SaaS applications - such as Jira, Slack, Confluence or Google Workspace, through performing low to medium complexity updates, configuration changes, and user management
• Assist with the automation of the employee technical lifecycle management in our IAM solution
• Administer user accounts and policy in various systems to enforce adherence to various security requirements
• Support audits of SaaS applications to meet compliance requirements

Requirements

• Bachelor's degree in Computer Science, Information Technology or related field, or equivalent work experience
• 8+ years of experience in technical support, desktop support or help desk role
• Experience using JAMF for macOS and iOS device management
• Experience implementing and administering Okta for user authentication and single sign-on
• Experience in programming and infra-automation tools - Terraform, Ansible, Java, python, etc.
• Familiarity with common applications like Office 365 and familiarity with mobile device management
• Strong communication, problem solving and customer service skills

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Working location: 14 Benoi Road Singapore 629887

5 days work week 0830-1730hrs

Basic + Transport Allowance + Commission 1.25% - 3.5% of total monthly (avg comm $500 - $1000) + Incentives

Job Description:

• Coordinate with customers to prepare and offer service contracts
• To prepare repair quotations for customer confirmation
• To create work orders for controllers to arrange jobs
• To consolidate work order for closing once repair job is completed
• Ensure customer pay on time

Job Requirement:

• Min Academic Qualification: NITEC in electrical engineering or mechanical engineering
• At least 2 years of working experience in B2B Corporate Sales in any trade
• Valid Class 3 License
• Basic PC knowledge like words and excel
• Good interpersonal skill

Main Activities:

• 50% on board

• 50% support at the office

• Perform servicing, repairs and maintenance on related industrial equipment (diesel engine, auxiliary engine, Volumetric Meter,etc)

• Good knowledge of high speed diesel engine

• Able to prepare a hand-written work done, with data recorded as per format templates and service report with photos, upon completion of job.

• Experience in handling harbourcraft vessels/small barges operation or coastal bunkering operation

• Liaise with customers on delivery schedule by bunker barges and requirement

Requirements:

• Certificates or Higher in any Marine or Mechanical or Automotive or Engine or equivalent engineering

• Min 2 years of working experience in Engine, Genset or automotive or Marine industries

• Familiar with Singapore port waters

• Valid MPA Helmsman / Steerman (Port limit) license is an advantage but not a must

• Good knowledge in MS Office.

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Clerk / Admin / ReceptionistMust be competent with MS Office Suite
Handle phone calls & enquiries
Assist & Advise customer on the paperwork and processes
Excellent verbal and written communication skills
Excellent Customer Service skills
Training & Coaching provided
1st week - Orientation; 2nd to 4th week - On Job Training

Training and coaching will be provided for those who are interested to progress to be Service Advisor / Claim Exec / Estimator / Asst. - -. .

1. Manager:Manage Customer expectations from Accident reporting to Vehicle repair completion
Create Repair Estimates for damaged vehicles
Communicate with insurance company/surveyors for claims
Manage & co-ordinate with Technicians on repair plans

2. Good to have:Driving license
Other areas of expertise and working experience are welcomed
Working experience in Automotive Repair industry
Familiar with car Insurance Claims procedures

Salary commensurate with experience, working ability and skill setSingaporean/PR Only

2 vacancies available
Working Hours: 9am – 6pm (Mon – Fri), 9am – 1pm (Sat)
Working Location: Woodlands / Jurong East
Flexi Working Hours and alternate Saturdays will be based on Work Performance, Experience, Ability and Independence
Monthly Incentives
Contact Ken at 89123288 for any enquiry.

Google: https://maps.app.goo.gl/2zqWjFYVHCeJyx2u5Facebook: https://www.facebook.com/arcpl

Company information
Registration No.201312913C

Employer questions
Your application will include the following questions:

Do you have experience in an administration role?
Which of the following Microsoft Office products are you experienced with?
Do you have customer service experience?
Which of the following statements best describes your right to work in Singapore?
How many years' experience do you have as an Administration Role?
Which of the following languages are you fluent in?
Do you have data entry experience?

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Customer Service Officer located in Singapore. The Customer Service Officer will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.

1. Actively engage with customers to resolve feedback to ensure a high level of satisfaction
2. Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties.
3. Liaise with internal departments, vendors, and third parties to process order requests from customers.
4. Maintain all shipping and tracking records of customer inventory and movement accurately using the customer’s system and our WMS
5. Generate, maintain, and submit a variety of reports periodically or as and when required
6. Attend to customers’ enquires and requests and keep customers fully informed on GRN, GI, and delivery status.
7. Attend weekly/monthly/quarterly KPI meetings to present progress and KPI scorecards to customers.
8. Manage control measures to ensure mistakes, inaccuracies, and discrepancies are highlighted, addressed, and resolved
9. Oversee team performance through daily engagement and distribution of workload
10. Develop customer business relationships and explore new sales initiatives as and when possible
11. Investigate incidents and accidents and prepare investigation report for submission to the superior and the department concerned
12. Attend to customers’ requests to ensure customer satisfaction
13. Adhere to all company rules and regulations including safety rules
14. Any other duties and responsibilities assigned from time to time

Qualifications

1. Degree or Diploma in logistics and supply chain management, or equivalent qualifications preferred
2. Excellent communication and customer service skills
3. Knowledge of warehouse management systems software is an advantage
4. Ability to work in a team environment and independently
5. Attention to detail and ability to multitask
6. Knowledge and experience in shipping, logistics, and warehousing operations is also a plus
7. Able to perform overtime when necessary

Others:

1. Alternate Saturday
2. Meal subsidy
3. Medical, dental & insurance benefits
4. 2 way-Transport provided at Jurong East

Location

42 Benoi Road, Singapore.

About Us

Ingersoll Rand is an American multinational company that provides flow creation and industrial products. We offer high-quality commercial air compressors, industrial air compressors & compressed air services for a wide range of industries.

Job Summary

The Service Engineer is responsible for carrying out after sales field service jobs including testing & commissioning, servicing, troubleshooting and overhaul of Ingersoll Rand’s compressed air installed bases. He/she will require technical knowledge of compressed air systems, customer orientation and strong ownership mindset to be successful in this role.

Responsibilities

• Perform installation, inspection, diagnose, maintenance and rectification on compressed air system at various commercial and industrial establishments.
• Conduct site and classroom training to customers on compressed air system.
• Recommend necessary actions to improve the efficiency and reliability of customer’s compressed air system.
• General service report writing for internal and external customers.
• Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.

Basic Qualifications

• Diploma in Mechanical/Electrical Engineering with field service experience in compressed air systems or related.
• Singapore Driving license.

Travel & Work Arrangements/Requirements

Travelling within Singapore for service jobs at client/project sites.

Key Competencies

• Customer Orientation
• Ownership
• Independent
• Compressed Air Systems

What we Offer

• Equity Grant
• Employee Insurance (Incl. Dependants)
• Medical Health Screening
• Outpatient Medical & Specialist
• Dental
• Overtime & Allowances

What you will do:

As Service Sales Engineer IR, you will be part of Industrial Refrigeration Service team to handle sales and technical inquiries from customers by providing front end technical, commercial, and administrative support which will be assisted by the operations team in Singapore.

• Service business performance growth through pro-actively selling (existing and new initiatives)
• Sales Revenue, GM and AR overdue
• Maintain existing customer base and develop new customer base to ensure continuous business growth.
• Customer relationships building and customer satisfaction
• Prepare and follow through of quotation
• Update of installed base, SFDC and Service Max opportunities
• Ensure JCI’s ethics, policies and procedures are followed

How You Will Do It:

• Proactive selling of Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA) and new initiatives through schedule and/or drop in visits
• Recommend solutions to customer requirements which will have company’s competitive advantage
• Understand pricing, quotation, technical proposal, clarification & negotiation with factory/vendors during quotation preparation, and budgeting
• Review received order against quotation, comments on T&C’s and book in/hand over of orders.
• Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with them
• Maintain field intelligence and feedback pertinent information on competitor’s activities, product, prices, business performance and develop the necessary business strategies to ensure the company excels.
• Execution of business operation and conduct are to conform to JC Singapore policies.
• Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.

What We Look For:

• Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)
• 3 years and above experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration or similar industries
• Good communication, analytical, organizing & relationship management skills
• Industrial & Process Refrigeration products, systems or maintenance knowledge
• Budgeting & forecasting
• Must be a proactive team player
• Good communication skill in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

(a) Your primary function is to support all business, projects and activities of the Company.

(b) You are required to perform on-site (local and overseas) installation, buyoff and service all products of the Company such as Conversion kits, Docking Systems, Sockets, Jigs & Fixtures and spare parts.

(c) Generate service reports, documentations, analysis and recommendations after each service activities.

(d) You are required to conduct Trainings & Seminars to our customers, local and overseas alike, on the Operation and Maintenance procedures of our products as needed.

(e) You are required to meet with customers, local and overseas alike from time to time for technical discussions on how to meet their requirements and deliveries.

(f) Perform assembly of all products to help our in-house Assembly department to familiarize with the Product Assembly.

(g) Perform other duties that may be assigned to you by the management or your immediate superior from time to time (eg. Presentation Materials, 8D reports and other related activities).

Responsibilities:

• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Creating and processing orders in a timely manner, sales quotation, processing requests for urgent orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Handling administrative duties for the company and its executives and management teams.
• Arrange logistics delivery of equipment.
• Reporting any unusual activity to your supervisors.

Requirements:

• No experience required
• Fresh graduates are welcome to apply
• Business-focused with a sales-oriented and customer-success-driven mindset
• Have good communication skills in English
• Proven ability to work independently and effectively in an office-based environment.
• Ability to multitask, work under pressure to meet deadlines, and handle long hours during month-end closing period
• Sensitive to business needs, at the same time ensuring high quality output and full compliance Willingness to acquire new skills/ product knowledge
• Team player with good interpersonal skills

Job Duties & Responsibilities:-

• To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
• To monitor and respond to alarm signals within service level targets.
• To attend to customers’ enquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
• To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
• To ensure that standard operational procedures (SOP) are adhered to.
• To profile accounts based on account types and key priority accounts.
• To demonstrate strong work commitment and work ethics.
• To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
• To adhere to plan work schedule & be available for overtime during emergencies in short notice.
• Able to perform rotating 12hours shift work, 4 days a week
• 1-2 year call center experience

Anticimex is the modern pest control company. Through prevention, new technology and sustainable solutions, we meet the new demands for healthy environments, for both individuals and businesses.

Due to growth, we’re on the hunt for a highly ambitious Service Technician qualified in General Pest to join our team. As part of your role, you will be responsible for the below duties:

Job Responsibilities:

· To report to clients and conduct pest inspections and services

· Determining the kind of treatment required to eliminate a particular type of pest

· Identify pest infestation & carry out appropriate treatments for complaint area

· Applying suitable pesticides to infested areas by following the label instructions and complying with safety procedures

· Prepare daily reports, including records of equipment usage, work schedules and pest control operations performed

· To maintain operation readiness for equipment and inventory

· Supervise workers/ technicians for work schedules and responding to customers requests for various pest control services.

What we’re looking for:

Service Technician

· Experience in pest control industry

· Valid Class 3 License, NEA Technician/Worker License

· Positive and customer focused attitude

Benefits:

• Basic Salary $3,500 and above

• Company vehicle + phone provided

• Additional incentives

• Commission on upsell opportunities you identify while at client sites

• Opportunity for career progression, training, and development

If you would like to know more, apply today as we’d love to hear from you!

Job Info:

• Salary: Basic up to $3800 + AWS + VB
• Working Hour: Monday - Friday (9.30am - 6.00pm); Saturday (WFH) - 9.30am - 1.00pm
• Location: Somerset

Job Scope:

• Address customer inquiries and generate quotations as needed
• Organize and coordinate import and export logistics operations
• Communicate with international agents to ensure compliance with shipping regulations and documentation requirements
• Collaborate with warehouse personnel to oversee cargo handling and movement activities such as receipt and delivery
• Manage customs procedures by providing instructions to customs brokers
• Maintain regular communication with vendors, shippers, customers, carriers, and international agents
• Ensure accurate documentation for billing, invoicing, and file closure post-shipment
• Coordinate door-to-door shipments, including transhipments, for both imports and exports
• Collaborate with project managers to plan and execute shipment strategies and address ad-hoc requirements
• Generate airway bills and handle booking arrangements
• Arrange transportation logistics
• Utilize Electronic Data Interchange (EDI) systems for efficient data exchange
• Manage Customer Carrier Notes (CCN) efficiently

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Location: West

Customer Service

• Handle customers’ enquiries, shipments and orders promptly.
• Responsible for the entire order fulfillment process and liaise with other functional departments to achieve on time delivery.
• Provide excellent customer service via all relevant communication channels.
• Handle customers’ enquiries, feedbacks, daily orders.
• Resolve customers’ concerns and answer customers’ questions to your best ability.
• Accurately update documentations into backend inventory system.
• Maintain strong working relationship with both internal and external stakeholders.
• Ensure compliance with Singapore Custom’s Standard Operating Procedures and company’s procedures.
• Assist with day to day tasks.

General

• Any other duties which may be assigned by manager.

Requirements

• Singaporeans or PR only.
• Ability to partner with multi-departments.
• A good team player with good interpersonal and communication skills
• Problem-solving skills and meticulous attention to detail.
• Efficiency and quality in handling customers queries
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word.
• Prior working experience preferably in prior customer service, logistics

Working Time

• Mon-Fri (8.30 am to 5.30pm)

Benefits

• AWS + Performance Bonus

Summary of role requirements:

• Looking for candidates available to work on weekdays
• 2-3 years of relevant work experience required for this role

We are looking for a dedicated candidate to fill in the position of Clinic Assistant.

We are located at Jurong East St 31

Job description is, registration, dispensing, assisting doctor and filing in claims.

On the job training will be provided.

The Service Engineer reports to the Senior Sales & Services Manager.

Responsibility:

• Provides service and maintenance support to the company's communications, fire and gas detection system, control and instrumentation products and services.
• Promotes company's products via the provision of professional and quality services.
• Ensures customer's satisfaction via the provision of prompt and efficient services to minimise the impact of company's products downtime on customer's business operations.
• Ensures that services are carried out with minimum impact on company's business revenue.
• Ensures that customer requirements are adequately conveyed to the Sales & Service Manager.
• Identifies and recommends business opportunities to the Service Manager.

Immediate Vacancy for Import Customer Service :

Female & able to start work in ASAP

Salary $2000 & above (With or Without Experience)

Major Duties and Responsibilities :

. Track and Trace shipments

. Prepare, handle, and process documentation - including house and master air waybills, commercial documents, and customs/regulatory documents

. Accurate and timely data entry into our operating system

. Dispatch freight

. Communicate effectively and timely with customers, vendors, other offices worldwide, and co-workers through high volume of email, phone, instant message, and in person

. Monitor internal / customer reports

. Contribute to maintaining strong vendor relationships - customers and others

. Maintain compliance standards at all times - including internal policies and procedures, external government regulations, and customer requirements

. Meet key performance indicators in support of department, branch, product, and company goals

. Desire to understand overall department process flow and constantly seek opportunities for improved efficiency

. Escalation of problems to Management when necessary

Qualifications :

. Applicant needs to be detailed-oriented and able to work in a team environment

. Applicant must possess the ability to multi-task, and have excellent time management skills

. Additionally, applicant needs the ability to work with data to identify issues, and support operational improvement

. Good organizational and communication skills are essential

Minimum Qualifications :

. Fluent in English

. Proficient with MS Outlook, Excel and Word

. Strong organization, time management, and communication skills

. Ability to think critically and multitask

. Effective interpersonal skills-including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing

Major Duties and Responsibilities :

. Track and Trace shipments

. Prepare, handle, and process documentation - including house and master air waybills, commercial documents, and customs/regulatory documents

. Accurate and timely data entry into our operating system

. Dispatch freight

. Communicate effectively and timely with customers, vendors, other offices worldwide, and co-workers through high volume of email, phone, instant message, and in person

. Monitor internal / customer reports

. Contribute to maintaining strong vendor relationships - customers and others

. Maintain compliance standards at all times - including internal policies and procedures, external government regulations, and customer requirements

. Meet key performance indicators in support of department, branch, product, and company goals

. Desire to understand overall department process flow and constantly seek opportunities for improved efficiency

. Escalation of problems to Management when necessary

Qualifications :

. Applicant needs to be detailed-oriented and able to work in a team environment

. Applicant must possess the ability to multi-task, and have excellent time management skills

. Additionally, applicant needs the ability to work with data to identify issues, and support operational improvement

. Good organizational and communication skills are essential

Minimum Qualifications :

. Fluent in English

. Proficient with MS Outlook, Excel and Word

. Strong organization, time management, and communication skills

. Ability to think critically and multitask

. Effective interpersonal skills-including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing

Job Description

• Handling of incoming requests/enquiries from customers via telephone, email, online chat, or any platform to provide support and information on buffet menu or service.
• Uses knowledge of buffet order, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.
• Liaise with delivery team to address customer request and concerns with regards to delivery.
• Performing general administrative tasks
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Communication skills - ability to communicate to all organisation levels in English & Mandarin to communicate with Mandarin speaking counterparts.
• Customer service experience required.
• Excellent communication skills including active listening.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to work on weekend and public holidays (when necessary)
• 5 days work week with rotating shift, have to cover one weekend per month
• Attractive incentives

Immediate Vacancy for Import Customer Service :

Female & able to start work in ASAP

Salary $2000 & above (With or Without Experience)

Major Duties and Responsibilities :

. Track and Trace shipments

. Prepare, handle, and process documentation - including house and master air waybills, commercial documents, and customs/regulatory documents

. Accurate and timely data entry into our operating system

. Dispatch freight

. Communicate effectively and timely with customers, vendors, other offices worldwide, and co-workers through high volume of email, phone, instant message, and in person

. Monitor internal / customer reports

. Contribute to maintaining strong vendor relationships - customers and others

. Maintain compliance standards at all times - including internal policies and procedures, external government regulations, and customer requirements

. Meet key performance indicators in support of department, branch, product, and company goals

. Desire to understand overall department process flow and constantly seek opportunities for improved efficiency

. Escalation of problems to Management when necessary

Qualifications :

. Applicant needs to be detailed-oriented and able to work in a team environment

. Applicant must possess the ability to multi-task, and have excellent time management skills

. Additionally, applicant needs the ability to work with data to identify issues, and support operational improvement

. Good organizational and communication skills are essential

Minimum Qualifications :

. Fluent in English

. Proficient with MS Outlook, Excel and Word

. Strong organization, time management, and communication skills

. Ability to think critically and multitask

. Effective interpersonal skills-including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to [email protected]

We regret that only shortlisted candidates will be notified

Roles and Responsibilities

• Arrange logistics and prepare tools for component replacement or repair work, calibration, and servicing of safety-related equipment.
• Perform maintenance, servicing and calibration of safety-related equipment
• Carry out preventive maintenance in accordance with preventive maintenance schedule.
• Comply with Workplace Safety and Health (WSH) policies, procedures and regulations when carrying out work.
• Create work orders to document repairs.
• Highlight areas of non-compliance to supervisor for follow-up.
• Monitor status of equipment after repairs.
• Propose workflow improvements to improve efficiency.
• Reinstate machine and equipment back to operation to reduce downtime.
• Schedule equipment for repair, fault finding and troubleshooting.
• Ensure servicing area is clean and tidy at all times.
• Any other ad-hoc tasks as and when assigned by Management.

Job Requirements

• Able to work effectively and efficiently individually and in a team
• Candidate must possess at least Secondary School/"O" Level or equivalent
• Possess valid class 3 driving licence
• Good eyesight and familiar with roads in Singapore
• Hardworking, responsible and self-driven
• Physically fit and positive working attitude

Job Description

· Handle high-pressure/high flow pump repair projects

· Handle new pump supply projects

· To lead a team of technicians to carry out sales, service & Maintenance works

· To Coordinate with vendor contractors, customers and asset owners, until successful completion of works

· To engage in pump performance improvement projects

· To troubleshoot problems on machine & system on site

· To be able to travel overseas to conduct any of the above-mentioned works

· To make detailed reports of works done

. Must be well verse in dealing with Japan Head office and good communicate skill to expain and execute the instruction accordingly

Requirements:

A) Engineering Degree in Mechanical

B) Should be a team player with minimum 5 years working experience preferably in a process plant, power station, pumping stations in the capacity of operation or maintenance personnel.

C) Possess leadership qualities

D) Able to travel oversea and on short notice