Total 1,334 Customer Service job vacancies in ang mo kio north east

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Job Description:

• Provide first level customer support and services
• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution
• Perform day to day Basic AR/ AP activities such as issuing Invoices/Credit Notes/Receipts/ Payments
• Follow Up payments on outstanding invoices
• Perform general administrative duties such as data entry and filings
• Perform daily and weekly operational processes on case logging.
• Support the operations and activities of the sales and marketing team
• Provide training to the new customers if needed
• Attend roadshows and events if needed
• Perform any other ad hoc duties as and when assigned.

Job Requirements:

• Diploma or equivalent in any discipline
• Minimum 1year working experience in a customer services environment
• Good interpersonal and communication skills
• Good attitude and responsibilities to jobs and assignments
• Good team player who is able to work under pressure in a fast-paced environment

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative
• Knowledge of Quality terms, tools, and methodologies
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English
• Strong communication and interpersonal skills

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• 5.5 Days (2 Sat per month)
• Mon - Fri [9am - 6pm], Sat [9am - 3pm]
• For working on Saturday/PH, duty allowance will be paid
• Up to $3500 + AWS + VB
• Bugis

Responsibilities:

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails, phone calls and live chat.
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Promote Web Ordering System to customers

Requirements:

• Minimum 1 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Able to work under pressure
• Meticulous and organized
• Immediate availability will be an added advantage

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

The Plattering Co is known for its creative and hearty sharing platters, bowls and bentos and beautiful cheese platters and grazing table displays. We are looking for motivated and positive team player to join our dynamic team and fast-growing company.

Job description:

• Manage incoming sales enquires via email and phone
• Build rapport with and follow up with new and existing customers to generate and maximise sales
• Generate quotations and invoices for customers.
• Follow through with customers from sales to fulfillment and delivery
• Coordinate with kitch team on customisation requests
• Liaise with logistics team on fulfilment and delivery.
• Track sales opportunities and pipeline.
• Support in packing and preparation of catering equipment.
• Support in catering setups and order fulfilment.

Requirements:

• Hold a diploma or degree in business management, hospitality or equivalent.
• Have 2-3 years of sales support experience.
• Possess good time management and organisation skills.
• Possess excellent communication skills.
• Able to work well in a team and independently.

Overview

PCF Sparkle Care is an integrated eldercare facility. The Senior Care Centre provides centre-based community care services for seniors who are physically frail and in need of supervision during the day while their loved ones are at work.

Executive (Corporate Services & Regulation) , Senior Care Division

Job Description:

Job Description:

• Execute procurement processes in PCF’s Procurement Management System (PMS), including creation of Small Value Purchase (SVP)/Request for Quotation (RFQ), Purchase Order (PO), Goods Received Note (GRN)
• Work closely with Information Technology Division (ITD) and Procurement department (PRO) on technical issues encountered on PCF PMS
• Coordinate with Finance Division (FID) on payment matters
• Liaise with PRO to execute necessary follow-up actions and ensure proper closure of outstanding cases recorded such as in aging reports
• Work closely with Senior Care Centres (SCCs) and Active Aging Centres (AACs) for procurement and payment related matters
• Manage SCC/AAC staff’s professional development training process including registration, marking of attendance, and account activation via PCF Learning Management System (LMS) and Agency for Integrated Care (AIC) LMS platforms; while taking charge to relevant ensure course fee payments are processed
• Maintain SCC/ACC staff’s training records online
• Procure furniture and equipment for new centres alongside Centre Manager, Senior Nurse, Therapists as well as Admin and Finance team
• Perform grant claim submissions
• Take down minute notes for meetings
• Undertake projects and tasks that might be introduced from time to time

Job Requirements and Qualifications:

• Degree in Business Administration or Economics or Management (minimum Polytechnic Diploma in Business or Management if candidate has excellent career track in relevant experience)
• At least 2 years’ experience in administration, financial or procurement portfolios
• Proficient in Microsoft Office – MS Word, Excel and Powerpoint
• Good team player with good analytical and problem-solving skills.
• Able to multi-task, well organised and meticulous

Please send your resume in MS WORD or apply via APPLY NOW indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

• 6 Days
• $2000 - $2200 + Grooming $80 + Commission + AWS + Bonus
• First 3 months :Other brands – fixed commission $300-$500 (depend on products) : SK II – fixed commission $1000
• After 3 months : average commission $800-$1500
• Islandwide

(Essential / Haircare / Fragrance / Skincare / SK II / Hermes)

Job Description:

• Assisting with the day-to-day operation of the shop
• Dynamic and proactive in meeting sales targets
• Adhering to established standard operating procedures in terms of the handling of cash and assets
• Engaging in innovation and productivity initiatives for the stores to drive seamless customer experience
• Creating connections and building rapport with customer to maintain long-term relationships
• Ensuring all products and displays are merchandised effectively to maximize sales and profitability
• Assisting with the monthly stock check and to maintain accurate stock records

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

Job Responsibilities:

• Supervise and guide primary school students on school homework and revisions of all subjects
• Conduct basic enrichment lessons according to the teaching materials provided
• Maintain order in the classroom and ensure students' safety, welfare and security protocols are met at all times
• Maintain regular communication with parents on their children’s development

Requirements:

• Possess at least a good GCE 'O' Level
• Able to handle all four subjects of Chinese, English, Math and Science at Primary School level would be an advantage
• Cheerful, patient and passionate in dealing with children
• Some relevant experience such as student care/ tutoring, certification in student care/ first aid would be advantageous
• Working Hours from 10am to 7pm, on 5-day week
• Work location at 5 Sennett Road

We offer a rich Chinese cultural ambience, a good and spacious working environment, and a friendly workplace.

Interested candidates are invited to apply online with a Full Resume stating Current & Expected Salaries and Notice Period.

You could find out more about our student care centre at: https://www.shhkca.com.sg/after-school-care

Job Responsibilities

• Process taxi bookings, handle taxi related enquiries.
• Perform Service Recovery for Taxi and Bus Operations
• Attend to level 1 customer service feedback, complaint and lost & found matters from the respective stakeholders
• Liaise with authorities, building owners and hotels on mass taxi bookings and bus operations.
• Working in a call centre environment.

Job Requirement

Education/Qualifications

• GCE "O' Level / Diploma in any discipline

Technical Skills

• Proficient in MS Office.
• Ability to diagnose and resolve basic technical issues.

Non-Technical Skills/Attributes

• Possess good interpersonal and hearing skills.
• Experience in operational environment.
• Can work independently and as a team player.
• Intensive customer service skills.

In your role, you will be reporting to the Service Manager and responsible for service support of the company's portfolio of technical products for the Marine and Land based industry. Customers will mainly be based in Asia, but there may be assignments in other parts of the world as well. You can expect approximately 40 travel days a year (Post Covid-19).

Some of the core duties include:

• Provide prior and after sales service to new and existing customers.
• Perform field commissioning, installation, testing, servicing, repair, troubleshooting and calibration of instrument on board of vessels.
• Provide product operational training for customer operational staff at site.
• Advise customer whether replacing or repairing will be the better solution and close job.
• Handling of customer request with regards to warranty issues i.e. diagnosing and problem solving.
• Offer alternative solutions to service problems should replacement of parts be required.
• Provide telephone support to customers on products and technical matters whenever needed.
• Ensure customers satisfaction with the products of the company by means of effective service work.
• Manage customer expectations with quick, clear and accurate delivery of pro-active service, information and consultations.
• Support customer service team for any new projects or quotations and extend technical service support to Sales department
• Attends classroom and practical lessons if required and sits for the requisite qualifying knowledge and practical tests including new products and developments.
• Familiar with field instrumentations such as flow, level, pressure and temperature.
• Able to adapt to multiple cultures and interact with people at all levels.
• Ensure all service meet planned time, planned cost and customer requirements.
• Prepare service report and ensure service documents records are properly documented.

You should be a self-driven individual, who is comfortable working in an independent capacity. You will ideally have:

• Minimum ITE in Instrumentation and Controls or Electrical / Electronics Engineering.
• Experience with conducting service onboard vessels
• Preferable with 2 years working experience in service, repair and commissioning of process controls, instrumentation and analyzer.
• Professional education in engineering or related field, or similar level obtained by experience.
• Knowledge of electrical system in AC/DC Control as well as knowledge of electronic and automation is an added advantage.
• High organisational skills and ability to manage projects at the same time.
• Well versed in IT skills for example Microsoft Office Suite and Navision Business Suite.
• Team player but also capable to work independently.
• Strong interpersonal and communication skills, including influencing skills.
• Fluent in written and spoken English with strong communication skills.
• Work independently and willingness to travel overseas at short notices.
• Ability to work under pressure, long hours, on weekends and public holidays (when required).
• Proactive attitude, have good sense of time management and strong customer focus.
• Responsible engineer who has a technical curiosity in which we can built knowledge and invest in for the future.
• Able to follow procedures and instructions that may be changing from job to job.

Salary will commensurate with experience and qualifications.

Able to start work within a short notice will be good.

Fresh graduates are welcome to apply as training will be provided.

Our team are looking for dedicated Senior Staff Nurse who wants to join our company.

A senior Registered Nurse, a healthcare professional who provides high-quality of nursing care to our renal patients.

Jobs Resposibilities :

1 ) Maintaining high standard of care for all patients during their shifts.

2 ) Recognising the change in a patient's health conditions and responding appropriately.

3 ) Recording and monitoring a patient's vital signs.

3 ) You will work closely with Nurse managers in delivering care with the patients.

4 ) To ensure that all team members report changes in patient progress effectively, both verbally and in written form. Ensure that accurate, legible and holistic nursing records according to policy guidelines and unit guidance are maintained.

Jobs Requirement :

1) Registered with Singapore Nursing Board is a must.

2) With Renal experienced is an advantage

3) Training will be provided for those without renal experience.

4) Our Centre operate on 2 shift (Morning : 7:00am - 3:00pm , Afternoon : 2.30pm - 10.30pm)

from Monday to Saturday. (Sunday, off day)

Interested candidates are invited to apply online with a recent resume.

School Bus Co. looking for Ops cum Fleet Support. Your works include planning the schedule & execute the jobs. To liaise with clients & bus crews. To train and conduct orientation for new hire. To ensure all bus crews compliance to safety standards and procedures. To provide support to Operations, Fleet, CS and Sales teams.

A team player and able to work in a fast-paced environment. Good interperonal skills and good communications skills. Must posses at least class 3 driving licence, independent & positive. Proficient in MS excel, words. Works Mon-Friday and alt Sat. Interested please email resume to [email protected]

We are seeking a highly motivated Security Officer (HQCC) to join our team. The ideal candidate will be passionate about technology, have excellent problem-solving skills, and be able to communicate technical information to non-technical users effectively.

This unique opportunity will allow the candidate to be exposed to the workings of a growing security company as well as working with an experienced team!

What will you do:

• Monitoring and Coordination: Constantly monitor multiple systems, including surveillance cameras, alarms, radio communications, and computer networks, to ensure the safety and security of personnel, assets, and facilities.
• Provide 1st level desktop, network and application support.
• Emergency Response: Respond promptly to emergencies, incidents, or alarms by assessing the situation, dispatching appropriate personnel or resources, and coordinating response efforts with relevant stakeholders such as emergency services, law enforcement, and medical personnel.
• Communication: Maintain clear and concise communication channels with field personnel, colleagues, and external agencies using various communication devices and platforms, including two-way radios, telephones, and computer-aided dispatch (CAD) systems.
• Support and maintain physical security systems such as CCTV, door access etc.
• Maintain and update technical documentation.
• Problem Solving: Quickly analyse complex situations, make critical decisions under pressure, and implement effective solutions to resolve issues and minimize disruptions to operations or services.
• Assist with Asset Tracking and Asset Management.
• Participate in ad-hoc projects and assignments as needed.

Requirements:

• Possess or currently studying for a diploma/degree in Information Technology field or equivalent.
• Basic knowledge of operating systems, software, and hardware, including Windows and Mac OS.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to explain technical information to non-technical users.
• Ability to work independently and in a team environment.
• Attention to Detail: Strong attention to detail and accuracy in recording information, following protocols, and adhering to standard operating procedures are necessary to ensure the reliability and integrity of data and communication processes.
• · Overall, a Command Centre Controller plays a pivotal role in maintaining safety, security, and efficiency within an organization by monitoring, coordinating, and responding to various events and emergencies in real-time.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Bishan Community Club)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Brief:

Solution Delivery Architect responsible for end-to-end Telco and ICT project deployment for enterprise customers. It is a practical position that involves leading project implementations from a technology perspective. You are responsible to provide expertise in technical consultancy and network implementation services in the areas of LAN, WAN, Wifi, Network security, UC, System, Storage, Cloud and IoT technologies.

To take over from Pre-Sales/Customer Solutions the network design/plan that have been agreed with end customer and organize into a managed service delivery plan including generating project organization, deliverable plan which includes configuration verification, transition plan to ensure onboarding of Day 2 service assurance. This could be achieved by doing but not limited to:

Responsibilities:

• Responsible for translating high level technical design/solution into a low level deliverables.
• Owns the technical design and sign-off on all technical designs.
• Identify and define the proper project deliverables for each party (including Partners) involved in the project and communicate clearly the KPI, milestone checks and all the measurables
• Define and drive technical requirements signed off with customer per schedule for implementation teams.
• Create detailed project organizational structure and responsibility matrix, assign appropriate tasks and responsibilities to the parties involved, forecast resource requirements for all aspects of project delivery
• Organize and manage an appropriate team/system/partner to monitor the project progress, anticipate, detect and handle problems in the project
• Front customer / vendor in terms of technical design / issues / discussion where need arises.
• Managing vendors to ensure the technical design are implemented as required.
• Ensure SAT and UAT are properly conducted in an end to end manner fulfilling what were set up in the being before any sign off and forecast milestone of contract payments following the contract set up, in short, handling of the Billing and Payment Management
• Conduct Proof of Concept tests for proposed technical solution or to resolve existing issues.
• Review and work on reducing project cost through higher productivity, the use of tools and streamlining of resources and processes
• Resolve any problems/issues detected in project execution by communicating/ negotiating with various parties involved, consultants, vendors, and etc; and/or escalating to higher level management
• Raise ordering form/work orders to suppliers/contractors
• Assist Pre-Sales Bid team on technical clarifications with customer if required.
• Demonstrated practical experience in technical architecting with networking technologies, preferably from major networking services providers and/or solution providers.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Bachelor Degree in Computer Science, Computer Engineering, Information Technology or similar discipline
• Individual with prior pre-sales, consulting or client-facing role in a networking technology function will be highly desirable.

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

Roles and Responsibilities

• Manage processes related to patient’s admission, transfer, discharge & any other assigned clerical duties.
• Greet and attend to enquiries from patients, visitors and other department staff.
• Record and update patient’s admission, discharge, transfer details and patient’s subacute/rehabilitation status.
• Check and dispatch consumables, pharmaceuticals, other laboratory and x-ray investigation charges daily.
• Sort incoming documents and distribute to appropriate personnel in the ward.
• Check and dispatch duly summarised and completed case-notes and x-rays to Medical Record Office (MRO) within 72 hours of patient’s discharge.
• Follow up & arrange patient’s appointments and ambulance transportation, when necessary.
• Perform other duties as assigned by Senior Nurse Manager or Nurse Manager.

Requirements:

• GCE ‘O’ level, with minimum of 3 credits including English.
• At least one year of clerical/secretarial experience in healthcare related field preferred.
• Familiarity with basic computer terminals is required.

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Responsibilities:

• Preparation for After Sales EMC RF System integration and onsite installation
• Fault diagnostics and troubleshooting, remote and Onsite (if required) to internal and external customer for RF products/system
• Commissioning and installation of new products based on Pre-Sales System design documentation
• Product introduction and training to end-users
• Maintenance, and calibration coordination with local and oversea customers including execution and documentation of performed RF Test instrumentation
• Coordinate and evaluate customer and internal spare part requirements with relevant departments within the area of responsibility
• Service and support case management
• Continues improvement of workflows and processes within the area of responsibility for RF
• Support regional service manager to establish a professional application and support business for RF products on Amplifiers, RF test instrumentation.
  

Requirements:

• Degree (Preferably) / Diploma in Electronics, Telecoms and / or RF field
• Ability to meet schedules and on demand oversea travel
• Fluent English writing & English/Chinese speaking (Supporting Taiwan customers.)
• Strong analytical and problem-solving skill
• Excellent interpersonal and communications skills
• Confident, persistent, assertive, committed, independent and good team player
• Ability to meet schedules and on demand oversea travel
• Experienced and used to work according to International EMC standards, such EMI and RF EMS testing
• Knowledge of RF Calibration such as for signal generator, power meter will be an added advantage
  

SUPERVISORY & OPERATIONAL RESPONSIBILITIES

• Establish and maintain systems and methods of operation necessary for the Stewarding Department to supply all outlets and production areas with clean, correct, hygienic, and timely mise-en-place whilst minimizing cost through breakage, loss, or excessive chemical consumption and appropriate staff levels.

• Control of all permanent stewarding personnel and casual labour to correct employment procedures and payment of staff. Responsible to prepare staff duty roster on weekly basis and replace/cover staff on public holiday and annual leave.

• Communicate information via team briefing regularly.

• Report all matters of concern to other departments. Ensure all staff are conversant with and adhere to all fire, health, and safety procedures.

• Maintain the stewarding store and organize it in an orderly manner including cleanliness and sanitation at all times.

• Create and maintain a productive work environment by appropriate Management control of Human Resources.

• Be responsible for the administration of the hotel’s disciplinary and grievance procedures within the department.

• Liaise with outlets and production Managers to discuss and establish requirements and solve operational problems.

• Liaise with Engineering to ensure that all equipment is properly maintained and in good working order.

• Ensure all procedures, methods, and standards within the department fall within the NEA requirements.

• Be responsible for and accountable for the departmental operating equipment budget.

• Find ways to improve the efficiency of the operations that will benefit our clients.

Other duties as directed.

• Minimum 1 to 2 years of work experience in a customer service role with work experience in PPE, Clinical, Medical, Online Shopping, Hardware industry being an advantage.
• Detail oriented, keying of Sales Orders, good time management skills, arranging timely deliveries, managing online transactions, responding to customers enquiries promptly.
• Pleasant and friendly disposition, able to work with different nationalities and age groups.
• Mainly office duties with some adhoc marketing duties to be performed during trade fairs and introduction of SafetyFit brand products to customers.
• Tidy the showroom area and daily packing duties expected.
• Proficient in written English and ability to speak Mandarin is an advantage.
• Proficient in Outlook, MS Excel and MS Word.
• Interested applicants please email resume with expected salary and available start date to [email protected].

Job Summary

Provide day care services to the clients attending the Day Care and Dementia Care Centre, by assisting in their personal care and activities of daily living to ensure comfort and safety of the individual in accordance with the standards of St. Andrew’s Senior Care, and maintaining a clean, orderly and safe environment for the clients and assisting the clients in personal care and activities of daily living.

Job Description

• Porter clients (between drop-off point and centre, to and fro the gym for rehabilitation session).
• Help clients settle down upon arrival at the centre.
• See to the dietary needs of clients by serving meals to them and supervising their consumption.
• Supervise and/or assist clients in the various activities
• Assist clients who are require minimal supervision during toileting.
• Assist clients to settle down for a nap after lunch.
• Assist in the mobility of clients.
• Porter clients to and from Rehabilitation sessions.
• Conduct group programmes and activities for the clients under the supervision of the therapists.
• Participate in inservice training programmes designed and catered for upgrading of the staff.
• Be familiar with the fire evacuation route of the centre and safe management measures of the centre.
• Maintain good housekeeping.
• Carry out other duties as assigned from time to time.

Job Requirements

• Minimum Secondary Education with Certificate in Healthcare Support
• Candidates with no relevant experience will also be considered.

Working Hours

• Monday to Friday / 42.5 hours per week (8.5 hours per day)

Working Location

• Blk 152A Bedok South Road, #02-02, Singapore 461152

Job Summary

Provide day care services to the clients attending the Day Care and Dementia Care Centre, by assisting in their personal care and activities of daily living to ensure comfort and safety of the individual in accordance with the standards of St. Andrew’s Senior Care, and maintaining a clean, orderly and safe environment for the clients and assisting the clients in personal care and activities of daily living.

Job Description

• Porter clients (between drop-off point and centre, to and fro the gym for rehabilitation session).
• Help clients settle down upon arrival at the centre.
• See to the dietary needs of clients by serving meals to them and supervising their consumption.
• Supervise and/or assist clients in the various activities
• Assist clients who are require minimal supervision during toileting.
• Assist clients to settle down for a nap after lunch.
• Assist in the mobility of clients.
• Porter clients to and from Rehabilitation sessions.
• Conduct group programmes and activities for the clients under the supervision of the therapists.
• Participate in inservice training programmes designed and catered for upgrading of the staff.
• Be familiar with the fire evacuation route of the centre and safe management measures of the centre.
• Maintain good housekeeping.
• Carry out other duties as assigned from time to time.

Job Requirements

• Minimum Secondary Education with Certificate in Healthcare Support
• Candidates with no relevant experience will also be considered.

Working Hours

• Monday to Friday / 42.5 hours per week (8.5 hours per day)

Working Location

• Blk 222C Bedok North Drive, #01-66, Singapore 463222