Total 23,449 Customer Service job vacancies in islandwide

· 1 Year Contract (Renewable)

· Novena

· Monday – Friday (9.15am – 6.45pm)

· $2,000 basic + Commission + Bonus

Responsibilities:

• Promote & sell Credit facilities (such as Fee Waiver OR Card Activation OR Customer Engagement)
• To achieve individual sales targets
• To adhere to professional standards of behaviour & conduct in dealing with customers and fellow staff
• To continuously think ahead and help to develop solutions to emerging problems
• To continuously suggest ways in improving the team as a whole
• To actively tele-market the Bank's products to customers to generate sales revenue
• To call company provided leads or customers.
• To cross sell personal loans
• Other ad-hoc duties as assigned by supervisor

Period:

• 1 Year Contract (Renewable)

Salary:

• $2,000 basic + Commission + Bonus

Location:

• Novena

Working hours:

• Monday – Friday (9.15am – 6.45pm)

Requirements:

• Candidate must possess at least Secondary School "O" Levels
• Relevant sales/acquisition experience with a proven track record is an added advantage
• Passion and drive to launch sales career to the next level
• Good Communication Skills
• Self-starter, independent and possess excellent interpersonal and communication skills
• Comfortable with Quotas or Sales Targets
• Able to commit to Overtime if needed

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Info:

• Basic $2,150 + Flexi Allowance $25 + $180 Allowance)
• Islandwide
• 6 Days work week / 7am - 3pm OR 3pm - 11pm

Description:
• Process customers' orders and cashiering duties
• Food preparation and Coffee Making
• Clear plate and tables after customers have consumed the food
• Wash up the dishes and cups that were used by customers

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

EA Licence No: 16C8004 (Elitez Pte Ltd)

EA Personnel Name: Felcia Ang
EA Personnel No: R22109905

· 1 Year Contract (Renewable)

· Novena

· Monday – Friday (9.15am – 6.45pm)

· $2k basic + Commission + Bonus

Responsibilities:

• Promote & sell Credit facilities (such as Personal Loans OR Funds Transfer OR Fee Waiver OR Credit Card OR Card Activation OR Cash Plus OR Customer Engagement)
• To achieve individual sales targets
• To adhere to professional standards of behaviour & conduct in dealing with customers and fellow staff
• To continuously think ahead and help to develop solutions to emerging problems
• To continuously suggest ways in improving the team as a whole
• To actively tele-market the Bank's products to customers to generate sales revenue
• To call company provided leads or customers.
• To cross sell personal loans
• Other ad-hoc duties as assigned by supervisor

Period:

• 1 Year Contract (Renewable)

Salary:

• $2k basic + Commission + Bonus

Location:

• Novena

Working hours:

• Monday – Friday (9.15am – 6.45pm)

Requirements:

• Candidate must possess at least Secondary School "N" Levels
• Relevant sales/acquisition experience with a proven track record is an added advantage
• Passion and drive to launch sales career to the next level
• Good Communication Skills
• Self-starter, independent and possess excellent interpersonal and communication skills
• Comfortable with Quotas or Sales Targets
• Able to commit to Overtime if needed

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Supports Commercial teams on Quote Creation & Samples Requests within Salesforce.com
• Validate new Customer signup requests from Sales/Customer Service teams to aligned with local Trade/Regulatory Compliance
• Coordinate timely submissions of Tenders and the relevant documents on behalf of Sales/Commercial teams
• Handle “Demo” inventory and coordinate timely delivery of “Demo” assets
• Support Purchase Requisitions from 3rd Party Vendors/Suppliers
• Respond timely to Sales/Commercial enquiries sent to the Sales Support Team mailbox
• Handle new dealer's onboarding and agreements

Requirements

• Min N / O / NITEC / Diploma in any courses
• Min 2 to 3 years of order processing / sales support exp

Salary range: $3K to $4K

Medical Device MNC

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Do you have the HEART to educate young minds?

Do you have the ENERGY to engage young children?

If yes, we WANT you!

Job Scope:

- Coach Primary students in their school homework and spelling

- Possess effective classroom management skills and nurturing qualities

- Execute our character building programmes, etc

Requirement:

• GCE A level, GCE O level, GCE N level, Diploma or Degree
• Experience in managing children
• Love children, patient with children and take their safety and well-being as top priority
• Strong communication and team management skills

Send us your resume if you are keen to join the Pro-Teach Family!

- Permanent

- Up to $2,800

- Multiple locations

- Working hours based on roster

Job Responsibilities:

• Attend to infants’ basic needs by feeding them, showering, dressing them and changing their diapers.
• Organise activities to provide a variety of learning experiences and opportunities that include reading, singing and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.
• Responsible for the upkeep of classroom and centre’s environment.
• Participate in event management as well as marketing and sales activities.
• Build and maintain relationships with parents.

Period:

• Permanent

Working Hours:

• Based on Roster

Salary:

• Up to $2,800

Location:

• Multiple locations

Requirements:

• Possess Certificate in Infants and Toddler Care and Development (CIT) + Early Years Development Framework (EYDF), WSQ Higher Certificate in Infant Care (HCIC) or WSQ Advanced Certificate in Early Years (ACEY).
• Creative and inspiring.
• Good communication and interpersonal skills.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R2198469)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Description:

We are seeking a dedicated and enthusiastic Food Service Specialist to join our team at Hoppy Teppan Rice. In this role, you will provide exceptional customer service, handle cashiering duties, assist with customer inquiries, and support kitchen operations. If you are passionate about food and enjoy working in a dynamic environment, we would love to hear from you!

Responsibilities:

• Greet and assist customers with a friendly and positive attitude
• Handle cashiering duties accurately and efficiently
• Respond to customer inquiries and resolve any issues promptly
• Assist in maintaining a clean and organized dining area
• Support kitchen staff with basic food preparation and kitchen tasks as needed
• Ensure compliance with health and safety regulations
• Contribute to a positive team environment and work collaboratively with colleagues

Qualifications:

• Previous experience in cashiering and customer service is preferred
• Experience in a kitchen or food preparation setting is a plus
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Positive attitude and a passion for providing excellent customer service
• Flexibility to work various shifts, including weekends and holidays

Join our team and be part of an exciting and growing company that values its employees and provides opportunities for growth and development.

How to Apply:

Interested candidates are invited to submit your resume by clicking "Apply" or via WhatsApp to +65-83484664.

Thank you .

Salary: $12/hr

Duration: 1 Aug 2024 to 30 November 2024

Working Days & Hours: Monday to Friday office hours

Location: Jurong

Job Description:

• Provide post-sales interface with customers either by telephone, emails or face to face

• Issue sales quotations for standard and routine test and inspection services

• Collate, verify and evaluate all test samples related information in accordance to test specification

• Coordinate and communicate with customers and operations on test schedules, test samples delivery and collection

• Monitor and track workflow to meet customers timeframes and committed test schedules

• Prepare standard test reports

• Monitor payment status upon releasing of test reports

• Upload test reports and required documents onto MEC portal

• Respond promptly to customer inquiries and handle and resolve customer complaints

• Direct requests and unresolved issues to designated resource

Job Requirements: Min GCE A Level / Diploma in any course

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Job Responsibilities:

• Reporting to Service Administration Manager and providing full administrative support to the Operations Department.
• Handle Life raft service jobs and global hire jobs.
• Assist in producing of service reports.
• Prepare input for invoicing through designated system and generate Purchase Order through designated system.
• Prepare delivery documents for delivery/exchange on life raft order.
• Register service-related orders, produce service certificates & price specifications.
• Correspond with agents & clients regarding operational requests/ issues and work closely with the team to promptly investigate and resolve complaints/problems.
• General filing and weekly progress invoicing and closing of the orders.
• Closure of the order within 3 to 4 days upon receiving of purchasing Order and issuance of the re-inspection certificate.
• Assist in monthly overtime compilation and submission for Technicians for the Department.
• Responsible for general departmental correspondence, sorting and departmental filing
• system.
• All other administrative tasks as assigned by superiors.

Job Requirements:

• GCE A level, NITEC/Higher NITEC or Diploma in Logistics/Supply Chain Management/
• Maritime Business or similar discipline.
• At least 2 years of relevant experience in the shipping, marine or related industry.
• Passionate about customer service role and ability to work with minimal supervision.
• Possess a high level of integrity and able to work under stress and deliver work schedules.
• Able to meet deadlines through good time management and allocation of priorities
• Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
• Good English Communication skills (writing and speaking).
• Proficient in Microsoft application.
• Good communication skills with the ability to communicate on all levels
• Ability to systematically work independently and in a team.
• Immediate starter preferred

Service Technician

Location: Tuas (Company pick up available - West & North)

Salary: $2,000 - $2,500 + OT + AWS + Performance bonus

Working days: Monday - Friday

Working hours: 8:15am – 4.30pm

Job Description:

• Full in charge of Machine assembly
• Handling Electrical panel wiring and machine cable routing
• Perform machine testings
• On-site installation & commissioning
• Marine Engines, Generator Sets maintenance, servicing & troubleshooting
• Updating progress of given tasks to department head
• Ensure given tasks complete within given timeline
• Liaising with suppliers, contractors and customers on site installation job
• Documentations as per ISO and Bizsafe standards
• Maintain workshop cleanliness after daily job

Requirements

• ITE or Diploma in mechanical / electrical / mechatronics engineering
• Trained and / or experienced in Marine Engines or Generator Sets.
• Relevant experience in mechanical engineering industry

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

职位描述 :

• 根据公司的课程框架执行和进行适合年龄的课程
• 保持良好的课堂和学习环境，促进按照课程框架学习
• 通过成为积极的榜样，与孩子和父母建立信任和尊重的关系
• 按照时间表执行日常事务
• 为参考/记录目的维护最少的管理工作

工作需求及资历 :

• 学前教育大专文凭和新加坡ECDA L1或 L2的认证
• 享受和热爱幼儿的陪伴
• 精力充沛，充满活力!
• 解决问题能力和良好的人际交往能力
• 能够与父母和各利益相关者建立良好的关系
• 团队合作者

Job Description:

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Forster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Reporting to the Senior Health Management Executive or Head of Senior Service, the Health Management Executive will be responsible for the following key areas:

Role & Responsibilities

• Information and Referral (I&R) Support for Seniors
• Community Outreach and Partnership
• Volunteer (Befriender) Management Support
• Membership Registration and Management
• Small Group Program Management
• Finance Management

Requirements

• Minimum Diploma certification in any discipline with 2 years of relevant experience.
• Project Management and Enterprise Management knowledge preferred.
• Resourceful and able to do public speaking when handling events and projects.
• Conversant in English and any 2nd language with ability to converse in local dialect would be an advantage for elderly clients.
• Competency in Microsoft Office applications especially in MS PowerPoint and MS Publisher.
• A good team-player with a passion to work with Seniors.
• Good communication and interpersonal skills.

- 2 year contract

- Buona Vista

- Monday to Friday: 8:30am to 6pm

- Up to $3,200 + PB

Job Responsibilities:

• Payroll and claims for various government agencies using SAP system, ensuring accuracy and adherence to established policies and procedures
• Processing payroll, including payment of salary, annual increment, bonus, AWS, allowances and statutory contributions
• Process salaries of exit cases (including no-pay leave)
• Ensure that appropriate certification and approvals are in place
• Ensure that all pay transactions are being verified and approved by Supervisor before being processed for payments
• Billing of seconded officers for various government agencies
• Perform manual computations of overpayment cases and ensure recoveries are promptly followed up
• Process Journals and Payment Vouchers in accordance to Standard Operating Procedures (SOPs)
• Exercise independent analysis and judgement according to SOPs and recommend course of action when responding to Service Partners
• Provide excellent customer service and timely response to service partners to address their queries
• Conduct independent reviews of work processes and systems and recommend possible improvements to achieve greater efficiency and effectiveness
• Any other ad-hoc projects or tasks assigned by supervisors

Period:

• 2 year contract

Location:

• Buona Vista

Working hours:

• Monday to Friday: 8:30am to 6pm

Salary:

• Up to $3,200 + PB

Job Requirements:

• 1 to 2 years of Payroll or Claims processing experience is preferred; Candidates without relevant experience but possess good attitude and willingness to learn are welcome to apply
• Preferred Course of Studies in Business Administration or Human Resource or Accountancy or Finance
• Strong judgement and analytical skills
• Good attention to detail
• Ability to work under pressure and delivery within stipulated timelines
• Effective verbal and written communication skills
• Ability to work both independently and as part of a team
• Strong stakeholder management and customer service skills
• Logical and Critical thinking abilities
• Strong numerical aptitude
• IT savvy with excellent grasp of Microsoft Office and strong appreciation for current and upcoming technologies such as Robotic Process Automation (RPA), data analytics, artificial intelligence and other tools (e.g. Access, Macros, Power Query, VBA, Tableu, PowerBI) will be advantageous
• Knowledge of compensation and benefits is a plus
• Knowledge of HR/Payroll software (SAP) will be advantageous.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House,

#19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Assesses, plans, implements and evaluates care of clients with complex health needs according to updated standards of nursing practice
• Conducts teaching and counselling for clients and their families/carers
• Initiates and ensures implementation of care planning for clients with potential complications
• Ensures clients care delivery is carried out according to established standards of care and practice
• Ensures written Standard of practices is available and up to date to guide nursing practices
• Provides guidance on direct care to clients to ensure compliance to standards
• Ensures staff are equipped and competence to handle acute to chronic complications of the clients
• Conducts nursing audits on nursing care standards and initiates strategies to resolve non adherenceissues
• Directs and facilitates staff development, skills and competency upgrading through in-house training,approved online learning or formal education opportunities
• Evaluate the performance of community nurses, providing feedback and mentoring, developingeducation programs, and contributing to staff professional development
• Guides orientation/induction programmes and preceptorship for new staff
• Supports the ADON in nursing management and deputizes her in her absence
• Demonstrates awareness of current nursing and health care practices Monitors and analyzes trends and changing needs of clients in institutional settings
• Conducts quality improvement/research projects
• Contributes to performance appraisals of community nurses, enrolled nurses, and nursing aides
• Takes on additional responsibilities or tasks as assigned by ADON

Qualifications

• Registered Nurse with Singapore Nursing Board
• Degree or Diploma in Nursing
• Advanced / Specialist Diploma in Geriatric / Community Nursing an addedadvantage
• Minimum 6-8 years of relevant hospital work /community experiences

EnviroDynamics Solutions Pte Ltd

Anna Toh

Reg. No: R23118739

EA License No.: 12C6285

Email CV to : [email protected]

Onboarding on September 2024

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Strong service excellence mindset
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Locations: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations)
• Salary: $2,400 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 Years ( renewable )
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Minimum Diploma or higher
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

We are HALAL resturant, located island wide!

JOB SUMMARY

Prepare and serve food, process customer payments, taking orders, and provide excellent customer service.

RESPONSIBILITIES & EXPECTATIONS

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain store condition and visual merchandising standards.
• Serving of food and drinks
• Assist customers in enquires.
• Ensuring stock levels are well maintained.
• Ad-hoc duties as assigned.

REQUIREMENTS:

• No experience required.
• Good communication skills.
• Positive attitude and friendly.
• Team player.
• Willing to work weekend and holidays.

Responsibilities:

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

Schedule service appointments and manage the service workflow.

Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

This is a 12 months contract assigned to one of our MNC client

Work Location: To be confirmed (during interview)

Salary Range : $4,000-$4,500

Work Rotation /Schedule

44 hours per week, able to work rotating shift hours including weekends and public holidays

Responsibilities:

1. As a Program/Project Management Lead, you will be responsible for leading business and technology outcomes for the assigned program,

project, or contracted service.

2. Leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.

3. Expected to perform independently and become a Subject Matter Expert (SME).

4. Required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems.

5. Advanced proficiency in Program Project Management is required.

6. Intermediate proficiency in Scope Management is recommended.

7. Develop and implement project plans to ensure successful delivery of program outcomes.

6. Monitor and control project progress, identifying and addressing any issues or risks. Collaborate with stakeholders to define project scope, objectives,

and deliverables.

7. Lead and motivate project teams to achieve project goals and meet deadlines.

8. Continuously improve project management processes and methodologies to enhance efficiency and effectiveness.

9. Coach and guide customer service officers (CSOs) to answer customers’ queries and provide first call resolution

10. Conduct business reviews and provide suggestions on processes

11. Manpower management and shift adherence of CSOs

12. Monitor and coach on agent productivity to achieve SLA adherence

13. Conduct performance review with CSOs – identifying areas of training and improvement

14. Team engagement and retention strategy and implementation

15. Handle ad hoc duties as required

REQUIREMENTS:

1. Minimum 5 year of experience working in a contact center industry

2. Out of the total experience, Team Lead experience of 1 year or above preferred

3. Minimum education level: O levels

4. Active listener and possesses problem-solving skills

5. Fast learner and good team player

6. Demonstrates good customer service and communication skills and comfortable to work in a fast-paced environment

The Opportunity:

• Location: West
• Benefits: Basic + OT + AWS + VB + Shift Allowance
• One of the Largest Healthcare Organization in Singapore

The Client

Adecco is partnering with Singapore's leading Healthcare Institute to look for multiple Inbound - Customer Service Executives across Singapore.

The Job

• Handling inbound phone call to troubleshoot and solve customer queries
• Navigate through the system to support patient queries
• Managing complaints
• Knowledge of CRM Softwares

The Talent

• No Exp Required
• Minimum Requirement - Nitec
• Call Centre Experience in Healthcare is a plus

Next Steps

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] for a confidential chat.
• Only shortlisted candidates will be contacted.

Chai Zhenyi
Direct Line: 93447808
EA License No: 91C2918
Personnel Registration Number: R22110690

1 year contract under employment agency payroll

Working Location: Onsite, Customer Location

Working Hours: Monday to Friday – 10am to 7pm

Salary budget: $3800

Incentive of performance bonus up to 1 month basic salary subject to reporting manager’s appraisal at the end of 1 year contract

Requirement:

• Diploma/ Degree in computer science, Information Technology, or a related field.
• 3-years’ experience providing desktop support in MAC OS X environment and windows
• Certifications in ITIL, ServiceNow, or relevant technical fields.
• Experience with other automation tools and frameworks.
• Familiarity with additional programming languages and IT support tools.
• Proven experience with Windows and MacBook troubleshooting and support.
• Hands-on experience with Zoom Meeting Rooms and ITIL ServiceNow.
• Proficient in automation scripting, and coding skills in Python, ZSH-C, HTML, Terraform, YAML, PowerShell, Flask framework, and TensorFlow NLP.
• Excellent communication skills, both verbal and written.

We are seeking a skilled and proactive EUC Day 2 Operation Support Engineer to join our IT team. The successful candidate will be responsible for supporting laptop and desktop systems (Windows and MacBook), managing Zoom Meeting Rooms, patching devices, asset management, and utilizing ITIL practices through ServiceNow. Additionally, the candidate will have expertise in laptop troubleshooting, automation, and coding skills in Python, ZSH-C, HTML, Kumbela, Terraform, YAML, PowerShell, Flask framework, and TensorFlow NLP. Excellent communication skills are essential for this role.

The Desktop Engineer responsibilities include:

1. To provide VIP support with track record of VIP support minimum more than 3 years of support experience
2. As a single point of contact for incident resolution, coordinating with another resolver group to ensure the reported incident are resolved/escalating as required.
3. Performed Desktop Support services to users.
4. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
5. Performs remote troubleshooting and resolution to address various endpoint related issues
6. Perform technical escalation to onsite team if unable to resolve remotely
7. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
8. Updates Incident records
9. Creates and updates work instructions (where necessary)
10. Document standards and procedures (where necessary)
11. Develop and maintain automation scripts using Python, PowerShell, and other scripting languages.
12. Implement automation solutions to improve operational efficiency.
13. Coding and Development:
14. Utilize skills in Python, ZSH-C, HTML, Terraform, YAML, Flask framework, and TensorFlow NLP for various IT projects.
15. Contribute to the development and maintenance of IT applications and tools.

Technical Skills:

• Proficient in Python coding and automation scripting.
• Knowledge of ZSH-C code basics and HTML.
• Experience with Terraform, YAML, and PowerShell.
• Familiarity with Flask framework and TensorFlow NLP.
• Strong understanding of ITIL practices and ServiceNow platform.

Soft Skills:

• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• High level of attention to detail and organizational skills.
• Demonstrate knowledge in the support of workstations, and related components.
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency.
• Effectively communicates with teammates and managers.

Salary: up to $6000

Working Days & Hours: Mon-Fri Office Hours

Location: Jurong East

Job Description:

· Support field marketing teams on execution of marketing activities and its associated administrative work.

· Co-ordinate with respective functional teams and get appropriate and timely approvals for strategy execution work.

· Work on process improvements, having consistent and efficient way of getting administrative work done across the region, along with functional team members.

· Report analysis on “Go to” market activities and its impact, as and when required.

· Builds effective relationship with internal stakeholders.

· Identify & address challenges, and work with team to identify resolutions.

· Interfaces with sales, customer service/technical service, BCP, Purchase team and finance to ensure full SOX compliance in the region.

· Any other Field marketing administrative duties as assigned.

Job Requirements: Min Diploma/Degree in Marketing & Communications / Business or similar w min 5 yrs of relevant experience in Excel, SAP, Power BI, SalesForce.com, Microsoft Project, and manipulating large databases.

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

About the Client:

An exceptional opportunity for a Customer Service Specialist has just emerged at one of the world's premier financial services institutions.

Responsibilities:

Provide exceptional customer service through handling phone and email inquiries, maintaining accessibility, and efficiently managing service requests for customers and distribution partners.
Key Responsibilities:

• Respond professionally and promptly to customer phone calls and emails.
• Record accurate customer interaction data in the CRM system.
• Follow up with customers effectively and timely as promised.
• Escalate issues and concerns to management for resolution.
• Accurately prepare requests such as policy summaries and beneficiary information.

To succeed in this role, you must deliver exceptional customer service, accurately manage service requests, and communicate effectively while maintaining meticulous attention to detail and integrity.

Skills/Requirement:

Key Requirements:

• 'A' Levels or Diploma with relevant experience preferred.
• Previous experience in an insurance or financial services organization is essential.
• Strong interpersonal and communication skills.
• Cheerful and pleasant disposition.
• Meticulous, detail-oriented, and high integrity.

If this sounds like you or you would like to learn more about the opportunity, please contact us immediately.

Interested? Apply now, as we will be reviewing applications throughout the advertising period!

We regret to inform you that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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Infant Care Teachers (Chinese Language and English Language)

Locations: Canberra, Hougang, Toa Payoh, Tampines & Pasir Ris

Operating Hours: 7am - 7pm (Rotating Shift)

Salary: $2,800 - $3,500

Responsibilities:

• Tend to the fundamental needs of infants, including feeding, bathing, clothing, and diaper changing.
• Arrange a range of activities that encompass diverse learning experiences such as reading, singing, and interactive sessions in English Language and Chinese Language.
• Monitor and assess infants in terms of their progress, behavior, social growth, and physical well-being.
• Maintain the cleanliness and organization of the classroom and the wider centre environment.
• Engage in event coordination and contribute to marketing and sales initiatives.
• Foster and sustain strong relationships with parents.

Requirement:

• Passionate about nurturing and educating infants aged 2 months to 18 months
• Possess Certificate in Infants and Toddler Care and Development (CIT) / WSQ Higher Certificate in Infant Care (HCIC) / WSQ Advanced Certificate in Early Years (ACEY)
• LON: EY1/EY2

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279