Total 605 Customer Service job vacancies in nlb punggol regional library

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description:

The Customer Service personnel is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.

• Handle all incoming phonecalls/emails/faxes, promptly and professionally

• Plan and coordinate daily deliveries & collections

• Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes

• Prompt follow-up and response, on customer backorders, contracts, enquiries and requests

• File all required records promptly and in proper sequence

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues

• Ensure conformance to required Standard Operating Procedures

• Provide administrative support, as and when required

• Act as backup for other team members, as and when required

Required Skills:

• Service-oriented and possess pleasant disposition

• Strong team-player, with ability to work independently

• Possess sense of urgency and able to work in fast-paced environment

• Good spoken and written communication skills

• Good interpersonal skills

• Systematic and meticulous

• Possess good initiative, with desire for continuous learning

Qualifications Required:

• Previous customer service experience will be advantageous

• Competent in Microsoft Office (especially MS-Excel) applications

Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

As a Business Development Manager for an airport transport and limousine company, your scope of work would include the following responsibilities:

1. Market Research: Conduct market research to identify potential clients, competitors, and market trends in the airport transport and limousine industry. Analyze data and make recommendations for business growth opportunities.

2. Business Planning: Develop and implement strategic business plans to expand the company's market presence and increase revenue. Set achievable goals and objectives for the business development team.

3. Lead Generation: Identify and establish new business relationships with airlines, hotels, travel agencies, corporate clients, event planners, and other potential partners. Generate leads through networking, cold calling, and attending industry events.

4. Sales and Negotiation: Present the company's services to potential clients and negotiate contracts and pricing agreements. Develop and maintain strong relationships with key clients to ensure repeat business and customer satisfaction.

5. Marketing and Promotion: Collaborate with the marketing team to create effective promotional campaigns and marketing materials. Utilize various marketing channels, including digital marketing, social media, and advertising, to increase brand visibility and attract new customers.

6. Client Relationship Management: Provide exceptional customer service and ensure client satisfaction throughout the entire customer journey. Address any customer concerns or issues promptly and effectively.

7. Competitive Analysis: Monitor and analyze the activities of competitors within the airport transport and limousine industry. Stay updated on industry trends, pricing strategies, and new services to maintain a competitive edge.

8. Training and Development: Continuously enhance your knowledge of the industry and keep up-to-date with new industry regulations and requirements. Train and mentor junior team members, provide guidance, and support their professional growth.

9. Reporting and Analytics: Prepare regular reports on sales performance, market trends, and business development activities. Analyze data to identify areas for improvement and make data-driven decisions.

10. Collaboration: Collaborate with cross-functional teams such as operations, finance, and customer service to ensure smooth operations and seamless delivery of services.

It is important to note that as a fresh graduate, you will have the opportunity to learn and gain practical experience in the airport transport and limousine industry. This role requires a willingness to learn and adapt to the dynamic nature of the business. The standard workweek for this position is typically five days.

About Chello:

Chello is a Singapore online fashion brand started with an idea, for everyone who wears Chello to simply “Captivate At Hello”. www.chello.sg

Job Summary:

Chello is seeking a customer service intern to join our team. The successful candidate will be responsible for providing exceptional customer service, managing online orders and inventory, assisting customers with showroom try-ons, and ensuring the smooth and efficient operation of our online business.

Responsibilities:

• Assist customers with showroom try-ons and provide guidance on styling and fit
• Manage online orders from start to finish includes processing orders, monitoring order status, and updating customers on any changes or delays. They may also need to coordinate with other teams, such as shipping or warehouse, to ensure orders are fulfilled accurately and on time.
• Overseeing the fulfilment process of online orders. To check stock levels, pack orders, and arrange for shipping or delivery. Ensure that all orders are processed accurately and efficiently to maintain a high level of customer satisfaction.
• Provide exceptional customer service and resolve any issues or complaints in a timely and professional manner
• Collaborate with cross-functional teams to ensure timely and accurate order fulfilment, shipping and delivery
• Work with the team to develop and implement new initiatives to improve the online shopping experience and customer satisfaction
• Maintain accurate records and reports on sales, inventory and customer interactions
• Monitor social media platforms and engage with customers on Instagram, Facebook and other social media channels
• Respond promptly to customer inquiries received via email and Instagram direct messages
• Perform other duties as assigned by the management team

Qualifications:

• Minimum experience in retail operations or customer service, preferably in an online fashion business
• Strong communication skills with a customer-focused approach
• Ability to multitask, work well under pressure and meet deadlines
• Excellent problem-solving skills and ability to work independently or as part of a team
• Proficiency with Microsoft Office, Google Drive, and social media platforms
• Familiarity with e-commerce platforms and order management systems is an asset
• Diploma or Bachelor's degree in Business Administration, Marketing, or related field is preferred but not required

This is a full-time position with competitive salary and benefits. If you are passionate about fashion, have a strong customer service background, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity at [email protected]

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts when necessary
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes

Requirements:

• Fresh graduates are also welcome to apply
• Minimum Diploma in Engineering or other related fields
• Required: Experience in AGV and Ubuntu
• Experience with troubleshooting and debugging hardware, electronics, and software
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools
• Able to perform simple network configuration

Duties and responsibilities

• Provide prompt, courteous, and effective customer support via various communication channels (phone, email, chat) to assist customers with product inquiries, technical issues, and general questions
• Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers
• Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure comprehensive problem resolution for customers
• Strive to exceed customer expectations by delivering exceptional service. Ensure customers are satisfied with the resolution provided and maintain a high level of customer satisfaction ratings
• Maintain detailed and accurate data/records of customer interactions, issues, and resolutions. Contribute to the creation and improvement of support documentation and knowledge base articles
• Collaborate with internal teams, including technical support, product development, and sales, to provide a seamless customer experience and contribute valuable insights from customer interactions
• Adapt to a rotating schedule, which may include evening, weekend, and public holiday shifts.

Qualifications, Skills, Experience

• Minimum Diploma in Engineering or other related fields
• Ideal candidate should have 2-3 years of customer service or technical support experience
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Being able to understand and empathize with customers' concerns or problems is crucial
• Ability to analyze situations, identify problems, and provide effective solutions
• Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets.

Plus Qualifications

• Experience/exposure with AGVs, AMRs, and robotic systems
• Basic understanding of containers and Docker
• Familiarity with Linux platform, its configuration and Unix shell scripting

JOB SCOPE

He/she also carries out general repairs and maintenance of machinery and equipment by diagnosing and troubleshooting special service problems following all building codes, blueprints, instructions, and manuals.

The air conditioning technician’ role also involves estimating material and labor cost and determining plan and requirements for installing, fabricating, and start-up; testing, and servicing HVAC equipment.

He/she is also responsible for training and assisting less experienced co-workers, and carrying out other duties that may be assigned.

The technician’s work description may also entail driving organization or personal vehicle to various work locations.

It also involves being on-call after work hours to take on further assignments should there be emergency.

Air conditioning technicians work independently under the supervision of the facilities supervisor applying power tools, hand tools, and different testing, and precision-measuring instruments.

They are expected to complete work orders as assigned and scheduled according to established industry and company standard practices and procedures, and to prepare reports on their work activities to management.

Assignments given to air conditioning technicians may be in the form of diagrams, sketches, written instructions, or work orders; the technician may have to locate the defective parts of the equipment or find out the cause of the problem to be able to fix it effectively

• Possess high school/vocational school diploma or G.E.D or technical training in Mechanical or electrical or HVAC systems With min morethan 5 years experience
• Working experience maintaining and repairing heating ventilation and air conditioning (HVAC) systems and other related systems such as electrical systems, DX units, heat pumps, and chillers
• Possess certification in refrigerant transition and recovery
• Possess county air conditioning mechanic license or its equivalent
• Possess valid driver’s license
• Ability to perform physical activities such as climbing, bending, balancing, stooping, kneeling, squatting, crawling, reaching, crouching, push/pull objects, etc.

Brief Description

Reporting to the Head of Department (Children, Youth & Family), the incumbent for the Programme Executive (Full-Time) position should harness relevant disciplines which include Social Work, Psychology, Counselling and other relevant fields in Social Science. He/she will work closely with his/her Reporting Officer/s to support programme development, professional and administrative functions in the Children, Youth and Family Department.

Job Responsibilities

I. Professional

1. Casework and counselling.

2. Plan and conduct activities for children and youth, both centre-based and school-based.

3. Conduct home visitation to beneficiaries.

4. Manage and liaise with multiple stakeholders in the community to ensure smooth operation of programmes. This include BCARE’s beneficiaries, volunteers and community partners.

5. Involved in evaluating the validity and viability of programmes.

6. Work with Department Head in planning and implementing new programmes based on the needs of clients.

II. Administrative

7. Ensure timely and appropriate submission of review/outcome reports.

8. Maintain proper records and closure of programmes.

9. Ensure the safe-keeping of important documents.

10. Provide other general administrative support as assigned.

III. Requirements

§ Bachelor’s Degree in Social Work, Counselling or Psychology

§ Minimum 2 years of experience in working with youth

§ Passionate to work with children and youth

§ Able to engage, mentor and counsel alienated and at-risk youths to build rapport for interventions

§ Able to work with multiple stakeholders and manage referrals

§ Comfortable in working with families of diverse backgrounds

§ Competent in Microsoft Office

§ Good interpersonal skills

§ Able to work on occasional Saturdays (either swapping of days or off-in-lieu will be provided)

Roles & Responsibilities

Sunshine Vet Care is seeking dedicated and energetic individual to join the team as Veterinary Technician. Located at Hougang Village, our purpose-built clinic has a supportive and experienced team contributing to the smooth running of the practice and excellent care of animal health and welfare. We are looking for someone who is able to multi task and double up as a Vet Tech and Receptionist. On-the-job training and mentorship to develop the skills and knowledge will be provided.

Work-life balance is important. We offer competitive salaries that commensurate with clinical experience and also encourage and support continuing education. If you are keen to join our fun, dynamic and dedicated team, please send your resume with recent photo to [email protected]. Only shortlisted applicants will be contacted.

Website: https://sunshinevetcare.com

Phone number: 62468681

Requirements (Full/Part-time):

- Prior relevant work experience in the vet industry or graduated with a Diploma in Veterinary technology/Veterinary Bioscience

- Good communication skills

- Possess initiative and able to work well independently and as well as in a team.

Only shortlisted applicants will be contacted.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Summary: Provide administrative and operational support to the Centre.

Principal Responsibilities and Duties:

• Arrange & coordinate meetings, team activities, projects
• Ensure policies & procedures relating to health & safety from the authorities are in place
• Consolidates data & prepare relevant reports
• Process payments and receipts
• Maintain client / volunteer contacts and database
• Maintain a proper filing system
• Stock take (Stationery, resource, book supplies, uniform etc)
• Order supplies for Centre operation, including sourcing for suppliers.
• Other duties as assigned by Principals

Essential Skills and Qualifications:

• Min O Level
• 2 years of administrative and accounting experience

Core Competencies and Attributes:

• Good communication and interpersonal skills
• Multi-task & work independently with minimum supervision
• Neat, systematic and attentive to details
• Proficient in Microsoft Applications, Littlelives Application

Overall Role:

Responsible for overseeing the core operations of the Home by using best business practices and maximizing cost-effectiveness to ensure the maintenance,upkeep of the facilities and safety aspects are in compliance with the guidelines set by Government agencies for a clean, comfortable, safe, secured and pleasant home environment for residents and staff.

Key Responsibilities

Strategic Planning

1. Contribute to the creation and implementation of best practice strategy, policies, processes and procedures to aid and improve operational performance.
2. Contribute and support new programmes, initiatives and projects with positive outcomes.
3. SSet KHIs for staff, review staff’s performance and motivate and mentor them to achieve excellence.
4. Implement action plans approved by Executive Director
5. Liaise with consultants on various fields to improve outcomes for the Home.
6. Prepare the annual Department budget.
7. Review existing vendors and ensure securing best quotations for Home’s projects and purchases.

Supervision

1. Oversee a multi-disciplinary team.
2. Devise work objective plan for subordinates.
3. Create a healthy and work balance environment to ensure physical and mental wellness.

Administration

Operations related - to ensure efficient and smooth delivery of services to the Home:

• Oversee and manage the stock keeping and purchasing of food, household and toiletries and personal needs of the residents.
• Oversee Environmental and Sanitisation programme
• Housekeeping & upkeeping of premises – kitchen, laundry, repairs and replacement, landscape and related tasks to ensure the safety, cleanliness and functionality of facilities and equipment
• Fire Safety Management
• Indoor Air Quality Management
• Transport Management
• Vendor and supplier contract Management
• Security and Guard post Management
• Audits by Government agencies
• Oversee in-house project works
• Preparation of Cyclical Maintenance report

Office related

• Donation-in-kind management – identify needs & work with Partnership Dept for donations
• Review and renewal of vehicle insurance
• Working closely with Governmental Agencies and Suppliers

Facilities Manager Qualifications / Skills:

• Strong project management skills
• Customer service orientation
• Good Written & Communication skills
• Technical engineering skills
• Decision making
• Problem solving
• Good MS Office skills
• Leadership
• Professionalism

Education and Experience Requirements:

• Diploma/Degree in Building Services, Mechanical Engineering, Building & Facilities Management or equivalent
• 5 -10 years in related positions
• Good Knowledge of mechanical building services installation, building maintenance, operations, safety, health & environmental practices and product knowledge

IMMEDIATE VACANCIES

We are looking for Part Time Centre Admin

Training will be provided.

Our Requirements

-- preferably experience in customer service and sales dealing with children and parents

-- fluent in spoken and written English ability to speak Mandarin preferred as job requires interacting with Mandarin - speaking customers

-- willing to be trained

-- basic computer knowledge

-- 4 day work,2 weekdays - 12pm to 9pm, Sat and Sun - 9am to 6pm

Attractive Incentives will be provided on top of basic salaries!

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Job Responsibility

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment
• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• Able to start work immediately
• Location: East, Central & North East

Desired Skills and Experience

Microsoft Excel, Administrative Work, Interpersonal Skills, Administration, Data Entry, Communication Skills, Administrative Support, Customer Satisfaction, Team Player, Customer Service, Scheduling, Able To Work Independently

Only short-listed candidates will be contacted for an interview.

Bubs & Tots is a leading baby and toddler swim school specializing in equipping children under the age of 5 years old with the skills they need for their first foray into the underwater world.

We are looking for Full-Time Customer Service Officers to join our growing team at our Punggol Safra outlet.

As Customer Service Officer, you will be responsible for the following duties:

• Dealing with sales enquiries, liaising with parents and existing students, and
• Handling Email, Phone and walk-in enquiries
• Familiar with class packages
• Collecting fees, registering new students
• Checking attendance records
• Any duties as assigned

You must possess proficiency in Microsoft Office applications. Proven work experience in a customer service / sales role is preferred. Passion for kids and engaging parents are a plus.

Schedule:

• 10:00 AM - 7:00 PM
• Tuesday - Fri and either Sat or Sun

If you are interested in joining our team at Bubs & Tots Swim School on weekends, we welcome you to apply today!

Job Type: Full-time

Salary: $10.00 - $12.00 per hour depending on experience

Work Location: SAFRA Punggol, #01-04, 9 Sentul Crescent, S828654

Benefits: Meal allowance, staff discount for swimming lessons for staff and family members.

Expected Start Date: 19 January 2024

Job Description

• Establish rapport with residents through active listening and engagement using verbal and non-verbal communication in a non-judgmental manner.
• Provide daily engagements and companionship to residents who are at higher risk of isolation due to residents’ inability to participate in group activities.
• Carry out meaningful and enjoyable activities for residents, taking into consideration their individual wishes and preferences.
• Provide timely documentation on the engagements and observations.
• Highlight residents’ concerns to the Medical Social Worker (MSW), where necessary.
• Any other ad-hoc duties as assigned.

Job Requirements

• NITEC in Community Care & Social Services / ITE / GCE ‘O’ Levels
• Able to communicate with seniors
• Love working with seniors
• Good interpersonal and communication skills
• On the job training will be provided

Business Profile Description

A unique blend of the Reggio Emilia approach, Multiple Intelligences, and the ‘Habits of Mind™’ defines the pedagogy of Mulberry, one of Global EduHub’s premier preschool education brands. With over ten centres scattered around Singapore and Australia, we combine a strong curriculum, beautiful learning environments, and specially tailored lessons to bring engaging, e ective and awe-inspiring lessons to every child. Mulberry is also the first and only preschool chain in the world to be certified in the use of the ‘Habits of Mind™’ by the USA, and we are an award-winning brand, having won the ‘Best of the Best Preschool Award’ for ‘Best in Promoting Positive Learning’ in 2015. We are also SPARK (Singapore Preschool Accreditation Framework) accredited.

Job Description

• Guide and mentor teachers to raise the standard and performance in the centre
• Build a team with positive morale and highly competitive educators
• Good leadership skills in leading a team to meet company objectives
• Well verse in local regulatory agencies requirement, licensing, health and safety regulations etc
• Work closely with relevant agencies or partner to fulfill requirement
• Prepare and control expenditures
• Maintain a healthy enrolment rates
• Maintaining good relations with parents, business partner, government bodies etc
• Adhere to teaching standards and safety regulations as established by the official sources
• Prepare monthly reports and other relevant documents required by the management

Qualifications

• Degree in Early Childhood Care and Education (ECCE) or Degree in any discipline, with Diploma in Pre-school Education-Leadership (DPL)
• At least 2 years of relevant supervisory experience in a childcare setting including infant care
• Excellent communication and interpersonal skills
• Strong leadership qualities with passion in equipping and inspiring young lives
• Strong knowledge in curriculum and pedagogy

Business Profile Description

A unique blend of the Reggio Emilia approach, Multiple Intelligences, and the ‘Habits of Mind™’ defines the pedagogy of Mulberry, one of Global EduHub’s premier preschool education brands. With over ten centres scattered around Singapore and Australia, we combine a strong curriculum, beautiful learning environments, and specially tailored lessons to bring engaging, e ective and awe-inspiring lessons to every child. Mulberry is also the first and only preschool chain in the world to be certified in the use of the ‘Habits of Mind™’ by the USA, and we are an award-winning brand, having won the ‘Best of the Best Preschool Award’ for ‘Best in Promoting Positive Learning’ in 2015. We are also SPARK (Singapore Preschool Accreditation Framework) accredited.

Job Description

• Guide and mentor teachers to raise the standard and performance in the centre
• Build a team with positive morale and highly competitive educators
• Good leadership skills in leading a team to meet company objectives
• Well verse in local regulatory agencies requirement, licensing, health and safety regulations etc
• Work closely with relevant agencies or partner to fulfill requirement
• Prepare and control expenditures
• Maintain a healthy enrolment rates
• Maintaining good relations with parents, business partner, government bodies etc
• Adhere to teaching standards and safety regulations as established by the official sources
• Prepare monthly reports and other relevant documents required by the management

Qualifications

• Degree in Early Childhood Care and Education (ECCE) or Degree in any discipline, with Diploma in Pre-school Education-Leadership (DPL)
• At least 2 years of relevant supervisory experience in a childcare setting including infant care
• Excellent communication and interpersonal skills
• Strong leadership qualities with passion in equipping and inspiring young lives
• Strong knowledge in curriculum and pedagogy

Responsibilities

• Provide quality customer service to potential/current customers, students, parents and guardians.
• Ensure the satisfaction of customer needs in the best possible way.
• Respond to customers in person or through the telephone and emails
• Ensure proper student registration process and management.
• Collect registration, tuition fees and update student account.
• Maintain stock of books and uniforms on a monthly basis.

Qualifications

• Minimum GCE 'N' Level.
• Minimum 1 year of customer service experience.
• Candidates without experience will be considered.

We are looking for Speech and Language Therapists to be a part of our dynamic trans-disciplinary team of Allied Health Professionals which comprises Occupational Therapist, Speech Therapist, Physiotherapist, and (Associate)/Psychologist. The team provides a range of rehabilitative and intervention programs to support our client's ability to participate in the home and community.

Job Responsibilities:

• Assess and identify the individual needs of clients andformulate, develop and implement appropriate individualized/ group therapy programmes
• Apply pediatric and early intervention evidence-based practices in the intervention programme for clients
• Keep updated of development and research in areas pertaining to pediatric speech therapy
• Be part of the transdisciplinary team of therapist, social workers and psychologist in the programme
• Conduct workshops and training for both internal and external stakeholders

Job Requirements:

• Recognized Degree/Master in Speech and Language Therapy(listed in https://www.healthprofessionals.gov.sg/ahpc/apply-to-be-a-registered-allied-health-professional/lists-of-recognised-qualifications)
• Eligible to registered with the Allied Health Professions Council in Singapore as conditional or full registrant

Working Arrangement

Location: Oasis Terraces Branch

Work Days: Tuesday - Friday, Sunday (Monday and Saturday OFF)

Work Hours: 2 Weekdays 10am - 7pm, 2 Weekdays 12.30pm - 9.30pm

1 Weekend: 8.30am - 6.30pm

Job Responsibilities

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers' needs

• Actively promote and upsell programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and service-oriented manner

• Build rapport and maintain a positive relationship with all customers

• Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner

• Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management

• Provide support and assistance to teachers and students whenever required

• Maintain a strong communication link between teachers and parents to ensure a seamless client experience

• Assist in other adhoc duties as assigned

Job Requirements

• Minimum Diploma holder

• Strong proficiency in spoken and written English

• Possess emotional maturity and passion for customer service

• Good team player with ability to work with minimal supervision

• Able to work shift hours and on weekends (4 weekdays and 1 weekend)

• Able to travel to other branch if required (relief duty: east area)

*Position and remuneration can be negotiated based on the candidate's relevant experience(s).

*We regret to inform that only shortlisted candidates will be contacted.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Nex Serangoon - Part Time - Immediate Vacancies

Responsibilities

• Assist in Administration & Operations of Educational Centre
• Manage student enrollments (enquiries, assessments, registration) and exams

Establish excellent rapport with parents and children

• Assist to organise events, concerts and open houses
• Meet Service levels and KPIs defined by the Company
• Other ad-hoc duties assigned

Requirements

• At least with "O" levels and diploma and above qualification.
• Computer Literacy, Customer Oriented
• Result and Customer-oriented with excellent inter-personal and communication skills
• Three days work per week. one weekday - 12pm to 9pm. Sat & Sun - 9am to 6pm

***Incentives will be given for new signups and trials, on top of basic salaries.

We are looking for Senior or Occupational Therapist to be a part of our dynamic trans-disciplinary team of Allied Health Professionals which comprises Occupational Therapist, Speech Therapist, Physiotherapist and (Associate)/Psychologist. The team provides a range of rehabilitative and intervention programs to support our client's ability to participate in the home and community.

The team provides range of individual and/or group rehabilitative and consultative intervention programs in an educational setting, for clients age 4-6 years. The team aspires to maximize the holistic learning and development of clients to enable their independence and active participation in the natural settings.

Job Responsibilities:

• Assess and identify the individual needs of clients and formulate, develop and implement appropriate individualized/ group therapy programmes
• Apply pediatric and early intervention evidence-based practices in the intervention programme for clients
• Keep updated of development and research in areas pertaining to pediatric occupational therapy
• Be part of the trans-disciplinary team of therapist, social workers and psychologist in the programme
• Conduct workshops and training for both internal and external stakeholders

Job Requirements:

• Recognized Degree/Master in Occupational Therapy (listed in https://www.healthprofessionals.gov.sg/ahpc/apply-to-be-a-registered-allied-health-professional/lists-of-recognised-qualifications)
• Registered or eligible for registration with the Allied Health Professions Council in Singapore as conditional / full registrant
• For senior role, applicant should have at least 5 years of direct experience