Total 605 Customer Service job vacancies in nlb punggol regional library

Responsibilities:

• Provide pre-sales and post-sales technical support, including testing and commissioning.
• Perform preventive maintenance and repairs for customer equipment onsite/workshop.
• Maintaining accurate record-keeping of all work performed.
• Adherence to safety procedures and regulations.
• Provide 24/7 customer service support.
• Traveling to regional countries, wherever necessary.
• Any other tasks or duties assigned by the Company.

Candidate Requirements:

• NITEC (NTC 2/3) or Diploma in Electrical, Mechanical, or Electronic Engineering.
• Minimum 2 years' experience in HVAC equipment maintenance/repair.
• Knowledge of BMS System and HVAC Control is an added advantage.
• Able to read and interpret technical manuals and schematics.
• Availability for emergency calls and onsite visits during off-duty hours
• Strong analytical and problem-solving skills.
• Able to work independently and a team player with excellent interpersonal and communication skills.
• Must possess a Singapore Class 3 Driving License

Duties:

• To teach Mandarin language classes in accordance with the Centre’s programme.
• To keep up-to-date records of all classes and material.
• To attend staff meetings, parents appointments and meetings as and when necessary
• To liaise with parents where necessary.
• To help develop new programmes where required.

Requirements:

• Diploma / degree in Chinese Language.
• Teaching experience would be advantage.

Job Description:

• Expand service contract sales, focusing on both acquiring new clients and retaining existing ones to achieve sales objectives and targets.
• Provide customers with quotations for spare parts, focusing on standard items.
• Establish and maintain ongoing, positive relationships with our existing customer base to secure and cultivate future business opportunities. This includes recommending equipment upgrades tailored to customer needs.
• Deliver accurate monthly sales forecasts and reports of area of responsibility.
• Ensure enforcement of all service jobs and purchases, ensure all are correctly captured, ordered, invoiced, and fulfilled in a timely manner.
• Participate in marketing initiatives to enhance sales performance.
• Perform any other tasks or duties as assigned by the Company.

Requirements:

• Minimum Higher NITEC or Diploma in Mechanical Engineering or a related field.
• At least 2 years of relevant sales experience in a similar role.
• Able to read, understand, and interpret technical manuals and schematics.
• Able to work independently and a team player with excellent interpersonal and communication skills.
• Must possess a Singapore Class 3 Driving License.

Who we are looking for look for

You have excellent people skills and enjoys interacting with people, is patient, polite, optimistic, and works well both independently and in team.

A fast and keen learner, you are resourceful, has good problem-solving skills and initiative, works flexibly and receptive to feedback, and constantly looks for ways to value-add to the team.

Your responsibilities include

• Explain our programmes clearly to prospective parents at the front desk, through phone and email
• Follow up with prospective parents after trial lesson for enrolment
• Build strong relationship with parents, manage requests and arrange trial and replacement lessons
• Monitor billing and fee collections, complete day-end closing and month-end reporting
• Update facebook and instagram
• Ensure front desk and reception area are clean at all time
• Assist in taking children's temperature, hand sanistising, take them to classroom and help with class dissmisal
• Support Chief Executive office in management functions such as marketing or other administrative task

Qualifications & skills

• Possesses at least Diploma in any field
• No work experience required for entry-level candidates
• Experience with customer service and social media marketing will be a plus
• Required languages: English, Mandarin (strong proficiency in written and spoken English, able to converse in mandarin so as to communicate with mandarin-speaking parents)
• Friendly demeanour and likes children, patient, responsible
• Comfortable with using email and in-house IT software
• Neat and organised
• Willing to learn new things and best practices

Working hours & benefits

• 5-day work week including both Saturday and Sunday. Mondays, Tuesdays and public holidays are off days
• Part-time arrangement: Wed to Fri (afternoon half day) and Sat and Sun (full day)
• Competitive remuneration and benefits based on your qualifications and experience
• Cohesive work culture, close-knit team of teachers and co-workers with shared passion for nurturing children
• Mentorship and development opportunities to be exposed to management functions of your choice such as marketing, operations, accounting, etc

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies