Total 3,038 Customer Service job vacancies in orchard central singapore

• To assist and follow up with setting up E-invoice account.
  require to coordinate with different parties
• Sales order against quotation on prices, incoterms, delivery term and validity.
• Verify quotation prices with special pricelist
• Verify quotations against company signature policy
• Data recording - excel / words / powerpoint preparation

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Working Hours: OFFICE HOURS / SHIFT HOURS AVAILABLE

Pharmacy Assistant

• Assist pharmacist in checking, packing and labeling of medicine
• Checking stores of medicine to ensure it is in check
• Assist with the pharmacy store
• Basic cashiering duties

Patient Service Associate

• Handle patient admission
• Register patient and family members
• Assist in making appointment for patient
• Simple admin job
• Provide customer service
• Attended to enquiries
• Direct visitor to their destination
• Answer phone enquiries when needed

Requirements

• Min GCE N/ ‘A’ Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately or on short notice

Interested candidate, kindly send a copy of your resume to [email protected]


Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Your Career

As we continue to grow as an organization, we are hiring premier Named accounts sales professionals to run and drive sales engagements into Service Providers (Telcos) accounts in Singapore. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major Service Providers (SP) accounts in Singapore
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

Job Scope

• To promote and sell company products to existing and new customers to achieve annual sales plan.
• Able to match customer parts drawings to company products and provide quotation to customer in timely manner.
• Follow up and support any activities relating to the PO.
• Communicates with the company overseas sales contact window for development, product, and delivery issues
• Ensure customer is provided with successful and consistent after service, including involvement in troubleshooting, application, technical support, preparation of samples, development of new products or any other customer related activities.
• Researches and cultivate new potential customers, develops relationships and create new sales.
• Information Management and Reporting
• Attend outside meetings, such as company group meetings, seminars, trade shows, conventions, and conferences for both information sharing and learning purposes.
• Coordinates a variety of information with other staff members in other departments, other facilities, and other subsidiaries in establishing and carrying out responsibilities.
• Collects, interprets, evaluates, and summarizes information for the purpose of reporting to senior management to assist with the decision making process.
• Plans, coordinates, and prepares both routine and special requested reports, surveys, research information, and presentations related to departmental work activities.

Requirements:

• Bachelor’s Degree in Mechanical Engineering preferred
• Previous experience in sales of semiconductor backend test products is highly advantageoues
• Open to overseas travel - work trip
• Extensive knowledge in Microsoft Office.
• Excellent communication experiences with good negotiation skills

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Join our team as a Part-Time Customer Service Representative! We need someone friendly and detail-oriented to assist customers with inquiries. If you enjoy helping people and thrive in a dynamic gym & studio environment, we'd love to hear from you!

• Answer customer inquiries via phone, whatapps, email, or in-person.
• Resolve issues and ensure customer satisfaction.
• Stay informed about our class schedule and provide recommendations.
• Good communication and problem-solving skills.
• Basic computer skills.
• Flexible part-time hours, including evenings and weekends if needed.
• Preferably have knowledge of mindbody

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for enthusiastic and creative technical support engineer to be part of our growing team. You will be a member of our After Sales Support team that provides five-star customer service and promotes this idea throughout the organization. The goal is to increase customer satisfaction, loyalty, retention and meet their expectations. Your main focus area will be to provide technical service-related after sales support to the customers for all our products and services, mainly in network and system related issues. You will also be responsible for monitoring the smooth operation of our products.

• Four-year degree in Computer Engineering, Telecommunications or equivalent

• Red Hat Certified System Administrator (RHCSA) or similar certificate (LFCS)
• Experience as a Linux System Engineer
• Solid knowledge of OSI Layer, TCP/IP networking, and firewall
• Fluent in English
• Fulfilled military obligations

Great to have

• At least one-year working experience at customer support
• Experience with VOIP and asterisk
• Shell scripting bash and/or python
• Experience with relational databases (PostgreSQL)
• Experience in Virtualization and Cluster technologies
• Experience in monitoring systems (Zabbix)

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer other benefits such as:

• An attractive financial package
• A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
• Excellent working conditions with a good work-life balance
• Personal development and training opportunities to build your professional growth, skills, and knowledge
• A working environment certified as a “Great Place to Work” for two consecutive years (2022 and 2023)

• Check and ensure all proper documentation (Photocopy customer invoice, checklist and approved quotation) with signatories and correct company stamp and billing is accurate.
• Ensure correct and accurate matching of invoices issued daily.
• Evaluate the Credit Note request justification
• Attend to customers and vendors query for any dispute/discrepancies arise.
• Prepare Purchase Order (PO) to suppliers / contractors.
• Check and verify vendor’s invoice with PO if any and get Manager’s approval.
• To support and manage AR for workshop through following up with customers, update on weekly meeting, submit credit application for new customer and monitor payment

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Clinic Assistant (ENT / Central Area / 5.5 workdays )

Job Responsibilities:

- To primarily assist the doctor in clinical procedures

- Maintenance and disinfecting of instruments/equipment

- Assist in front desk administrative duties such as registration of clinic patients, management of appointments, billing

- Assist in phone calls/WhatsApp/emails enquiries

- Dispensing medication and stock taking of medicine and consumables

Requirements:

• For Singaporean and permanent residents only
• Prior experience in a similar setting is preferred
• Basic Computer literacy (able to use Plato/Microsoft word/excel) is an advantage

Job Description:

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Forster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Responsibilities

- Attending to inbound calls
- Attending to call back requests from customers
- Ensure follow up on cases escalated
- Point to point enquiries from customers
- Perform simple investigation on customer's requests
- Attend to emails enquiry/ Live chat as required
- Other ad hoc duties as assigned by Supervisors

Requirement

- Minimum Nitec, Diploma in any disiciplines
- Team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
- Comfortable with Working hours: Any 5 days per week - inclusive of weekends - 8.00am – 5.30pm / 8.30am – 6.00pm, off on Public Holidays

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Conduct admission of clients into the centre services which includes, explaining the charges and information related to the services to the Next Of Kin/Client.
• Process admission applications which includes MOU signing, system admission, arranging of assessment/start date/transport/ meals, setting up clients’ case file and related documents.
• Carry out reception duties which includes answering phone calls and enquiries, coordinate meetings, and daily registration of clients ie attendance taking.
• Collect payment for clients’ invoices and to keep a good record of collection balance account, filing of documents, monthly statistics/utilizations.
• Processing of petty cash.
• Update client’s profile regularly to ensure important information such as means test and related demographic information is accurate in the system.
• Assist Centre Supervisor/Manager in tracking the utilization of consumables/ equipment and replenishment of stock at the centre.
• Assist Centre Supervisor/Manager in managing the clients’ transport schedule and and meal list, which includes working with Next of Kin/Client and external vendors on the arrangement of transport and meals.
• Assist Centre Supervisor/Manager in managing the staff roster.
• Assist with daily tasks in centre like opening and closing centre, receiving meal
• catering, provide feedback on issues related to catering and cleaning.
• Update families of events and changes.
• Portering of clients between transport and centre.
• Perform any other duties as assigned from time to time

Requirements:

• min. Diploma in any discipline from a recognised instituition
• Possess 2-3 years prior working experience in similar functions, preferrably from a healthcare instituition / VWO industry
• Excellent interpersonal and communication skills
• Team player and able to work independently as well

Interested candidates please send in your updated resume to:

[email protected]

Subject: Admission Counsellor / Snr PSA

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Founded in 2008, Chamoon Royale has been focused on fresh, high-quality ingredients, attentive and meticulous service, and a naturally elegant dining experience. Our goal is to create a high-quality dining experience and atmosphere that is perfectly suited for business banquets and gatherings of high-end clientele.

Job Description

We are seeking a passionate and experienced Service Manager for our first outlet in Singapore! The ideal candidate will excel in operational efficiency, staff management, and customer service. You will play a crucial role in ensuring our guests have a delightful dining experience.

Key Responsibilities:

• Oversee and coordinate all aspects of dining area, ensuring smooth and timely operations.
• Assist in overseeing daily restaurant operations, ensuring high standards of food quality, service, and customer satisfaction.
• Manage and train staff to deliver exceptional service.
• Assist in development and implementation of operational procedures and systems for the outlet.
• Assist in managing inventory and budgets .
• Ensure compliance with food safety regulations and maintain high standards of cleanliness.
• Continuously improve operational efficiency and guest experience based on performance metrics and customer feedback.
• Provide mentorship to junior management staffs.

Qualifications:

• Proven experience in restaurant management, expecially on dining area operations
• Prior experience as a manager in large dining groups (e.g., Haidilao, Paradise Group, Putien) preferred
• Excellence in team leadership and staff development
• Knowledge of local F&B regulations and licensing procedures
• Fluency in Mandarin and English

What We Offer:

• Opportunity to be part of a brand that's redefining high-end Sichuan Hot Pot
• Competitive salary and benefits package
• Growth Opportunities: Be part of our exciting expansion plans to open additional new stores in Singapore. Potential for career advancement as we grow, including opportunities to manage multiple locations or take on regional roles

Requirement:
- 1 year of working experienced
- Healthcare working experienced will be advantageous
- able to work 3 working shift
- able to work 1 long shift every 2 weeks

Schedule:
Shifts timing: 7am to 2pm / 1.45pm to 9.30pm / 9pm to 9.30am(overnight) roster based and works on PH and weekends

There will be 1 long shift every 2 weeks where they are required to work : 7am to 7pm / 8am to 8pm or 9am to 9pm
This is to allow them a 5 days work week

Job description
to provide clerical and support functions in the Emergency Department as well as the reception services including patient registration, scheduling appointments, billing and enquiries.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

This role will focus specifically on the payment services that Visa provides to facilitate fund transfers/disbursements to cards and accounts around the world using push payment technology. The role holder has the unique and exciting opportunity of deploying a relatively new payment capability and an impact of driving future market growth for Visa. This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payment ecosystem. This is an individual contributor role working independently under limited supervision and requires strong execution, analytical skills, and relationship management with key stakeholders.

Key responsibilities include the following:

• Program Management for CMS initiatives within AP region

• Design and enable delivery of a scalable, repeatable, and effective client service experience from deployment to support for new solutions, while anticipating and planning for deviations to intended experience

• Manage client facing project implementation plan for new use cases

• Act as the “voice of the customer” internally to continually enhance the service experience

• Execute Money Movement initiatives that may impact clients from a business operations perspective including changes to current products, business and digital release cycle

• Become Subject Matter Expert for Visa Direct and B2B Connect within Client Services including knowledge of the APIs, VisaNet processing, settlement models, client integrations and post-production support model

• Enhance existing processes and provide Money Movement related consultation to clients and internal teams.

• Use technical expertise blended with business acumen to support resolution of critical issues by analyzing transaction level detail, API field data, leveraging Visa tools, and interfacing with cross-functional teams

• Develop artifacts, training materials and presentations for the Client Services team

• Define transition plan to migrate support to wider Client Services teams with a focus on operational efficiency and optimization

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services

• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports
• Performs other duties assigned by supervisor

Tele @jesswongie OR WA 96503173 for more info

EA Personnel: Jessie Wong Yuan Si

C.E.I : R2197171

Company Registration No: 99C4599

Recruit Express Pte Ltd

Rate:$10/hr

Working Hours: Office Hours / 5.25 days

Job Description:

• provides frontline services in areas such as the scheduling of appointments
• payment collection
• liaising with patients and caregivers
• providing financial counselling.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Interview on every Friday : 16 Aug

Ward Walkabout : subsequent Tues/ Wed

Onboarding Dates : 16 Sept, 21 Oct (first few days on foundation training programme to start from 8am to 5.30pm)

Timing

- Any 5 days in a week (1 weekend inclusive) 10am to 7.30pm / 10am to 7pm

- Total working hours per week: 42 hours

Salary : 1700 – 2000/month

Summary :

This job is a very hands on job – basically serving food tray from the robot to patients ( 2 tea breaks + lunch + dinner)

Apart from serving food, will need to do inventory if the food stocks going low (milo/ biscuit) or linen stocks are low

Job Responsibilities:

- Provide excellent customer service to the patients

- Serving of food and drinks to patients and clearing it once patients have finished their meals

- Checking food served against patient meal orders

- Assist in inventory management

- Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations

- Assist nurses to meet patient's nutritional needs

- Maintains levels of confidentiality and discretion of the patients.

- Any other ad-hoc duties as assigned by Manager

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Ensure daily posting, claim receipts posting and update receipt in a timely manner.

Ensure billing for each patient (various fees including treatment, admin/service fees, ad hoc

charges like lab test) is completed after each treatment daily.

Ensure timely collection from patient for treatments and services rendered.

Follow up and update any long term and short-term funding bodies and notify both internal

and external customer in a timely manner.

Assist relevant Account Receivables (AR) personnel to notify or update patients and work out payment arrangements with the patients or payor for any delinquent accounts.

For interested candidates, please send your updated resume:

The Opportunity

Opportunity to work in MNC

5 days' work week, Office Hours

Working location: Central

Skills: ITIL, ITSM, Strategic Planning

What you'll do

• Sets strategic service delivery direction that anticipates the needs of our customers and their technology needs
• Ensures operational excellence in service delivery execution to assure customer objectives and outcomes
• Influences customer decision making via thought leadership on technology drivers for their business
• Assesses and influences services delivery methods and execution improvements through the eyes of the customer
• Lead the global service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities
• Assure customer outcomes across lifecycle of Plan/Build/Manage
• Manage customer level profitability - identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets
• Shape multi-year services strategy, in conjunction with sales leadership
• Drive services revenue growth through sales pursuits, aligned to account plan and drive business development
• Influence and challenge the customer's thinking to develop better solutions to business and IT objectives
• Establish and maintain CxO relationships - directly influence CIO/CTO
• Build and manage global direct and matrix teams for customer execution
• Innovate around delivery process, engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as a go to resource in helping shape portfolio and technology direction

Who You'll Work With?

This is a key customer facing role. You will lead and champion the larger Customer Experience organization in the country. You will interface and partner with the country Sales team to drive customer outcomes and develop the services business. You will also use a matrix organization of Sales, Engineering and other Customer Experience regional and global teams. This role is primarily focused on the delivery of services within Singapore. You will also be called upon to lead initiatives across the ASEAN theater and APJC region.

Who You Are

• Relevant vertical knowledge and expertise around technology and market trends with ASEAN/Asia or Malaysia is a plus - aligned to customer business objectives and challenges
• Ability to engage subject matter expertise as appropriate
• Deep domain expertise in 1-2 areas
• Successfully navigate Customer landscape to drive mutual success - understand and manage political realities to achieve goals
• Expertise of IT standards/frameworks (e.g. ITIL, 6Sigma, etc.) and trends (e.g. DC,ACI, SDA, SDWAN, Cloud etc.)
• Excellent verbal, written, and presentation skills
• Executive engagement - communication, presence and skills
• Financial Acumen - understand finance and P&L process and standards
• 12-15 years relevant industry related experience (e.g. IT domain expertise)

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected]to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

Direct Line: +65 66977951

EA Licence Number: 91C2918

Registration Number: R22106307

Job Description

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirement

• Must Commit full 3 months
• Able to start immediately

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Business Development and Customer Experience Executive. The ideal candidate will play a crucial role in managing and enhancing relationships with our valued customers, ensuring satisfaction, and contributing to the overall success of our organization.

Job Responsibilities:

·        Proactively engage with customers to understand their needs and expectations.

·        Build and maintain strong, long-lasting customer relationships through effective address of customer inquiries, concerns, and feedback promptly and professionally.

·        Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis

·        Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue

·        Maintain accurate and updated customer records in the CRM system.

·        Analyze customer data to identify trends and opportunities for improvement.

·        Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.

·       Ability to partner with multiple departments and stakeholders.

·       Excellent problem-solving skills with meticulous attention to detail.

·       Ability to work collaboratively in a team environment.

·       Assist in drafting proposals to generate more revenue from clients.

·       In-depth knowledge of liquor business and value propositions.

·       Provide administrative support to Business to Business, Operations, and Sales teams to ensure smooth day-to-day operations.

·       Maintains Customer Service Feedback database.

·       Responsible for QSM Submission and other activities.

·       Support any off-site event or ad-hoc projects under the Service Excellence/CRM team.

·       Backup support for after-sales service requests, including retail, VIP, ISC, etc.

·       Degree in a relevant discipline.

·       At least 2 years of experience in managing customer service and expectations of high-profile clients.

·       Proven experience in customer relations or a similar customer-facing role.

·       Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment.

·       Proficient in internet and Microsoft applications.

·       High-level communication skills in both English and Chinese.

·       Proven ability to negotiate.

·       Strong customer service recovery and conflict resolution skills.

·       Good organizational skills.

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

Who we are

1880 is a members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate both the intellect and the senses.

We are looking for a vibrant personality to join our A Team to deliver great experiences for our guests. Applicants with no prior experience are welcome to apply.

Role:

• Ensure the highest level of member experience with your personal finesse and proactiveness.
• Highlight specials and provide menu recommendations, take orders, and attend to special requests.
• Engage with members, guests, and the team.
• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

What we are looking for:

• 1 - 3 years of relevant work experience (open to fresh grads as well)
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Basic knowledge of wine, spirits, cocktails
• Flexible with schedule and shifts

Your Perks:

• 5-day work week with diverse and energetic colleagues who work hard and play hard
• Employee discount on F&B at the club
• Staff meals every day
• Late night transportation
• $100 Transport allowance every month
• Birthday credits (Birthday Leave, $75 voucher for use in the club and Birthday Cake!)
• $1,000 Sign-on bonus and a referral bonus
• Discretionary Bonus
• Monthly gratuities
• Group Insurance ( GP- unlimited free consultation & medicine, TCM, Hospitalisation)
• Flexible benefits, and more!

Can't wait to hear from you!