Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Join Our Team as a Customer Service Admin!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you!

Our Company:

• Beauty Industry
• 5 Days, Wednesday – Sunday (10am – 7pm)
• Bukit Batok (West)
• Basic Up $2500 + AWS + Company Benefits

Job Responsibilities:

• Handle customer inquiries promptly and professionally.
• Schedule and manage customer appointments efficiently.
• Provide exceptional service and support to ensure customer satisfaction.
• Collaborate with team members to resolve customer issues and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Handle inventory and order processing.

Requirements:

• Minimum 1 year customer service experience.
• Proficiency in MS Office and Excel
• Knowledge in customer service software will be an added advantage.

If you're ready to join our dynamic team and make a difference in the lives of our customers, please submit your resume to [email protected].

We look forward to hearing from you!

COMPANY DESCRIPTION

Headquartered in Singapore, The EtonHouse International Education Group has 120 schools across 11 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group also runs enrichment programmes and cutting-edge ed-tech programmes to scale the provision of high-quality education in pre-schools.

Over the last 27 years, EtonHouse has been at the forefront of international education in the Asia Pacific region and has won numerous awards. In 2019, our founder, Mrs Ng Gim Choo won the EY Entrepreneur Of The Year Award in the Education category. In addition, EtonHouse was recently selected to be in the inaugural cohort of the Scale-Up SG programme, which is an Enterprise Singapore programme selecting high-growth potential local companies which can be groomed into future global champions.

With children at the heart of what we do and the vision to make good quality education accessible to every child in Singapore, EtonHouse launched the EtonHouse Community Fund (ECF) in 2015. As an independent IPC charity, ECF continuously runs initiatives to make a difference in the lives of vulnerable children.

EtonHouse Vision

Shaping the future through education

EtonHouse Mission

Developing confident and capable global citizens

Be a part of the EtonHouse family

We welcome passionate and dedicated professionals who share our belief in the power of education. Together, we can make a meaningful difference to children and society through education.

RESPONSIBILITIES

Hampton Pre-School is a PCF centre managed by EtonHouse, catering to children from 2months to 6 years of age. The campus has a thoughtfully designed environment that offers children a meaningful and engaging learning experience. Equipped with innovative resources, the pre-school offers a unique curriculum based on respect for young children. Hampton Pre-School provides an integrated, holistic, international early childhood programme and lays the foundation for future success. We invite suitably qualified and passionate individuals to join us in the following position in our journey of learning and growth:

Job Role & Responsibilities

Undertake the teaching of a class in accordance with the school's agreed policies and guidelines.

Plan and carry out the daily programme, developmental and caregiving tasks as assigned.

Create meaningful language opportunities for children where love for Mandarin can be promoted.

Document children's learning through contributions towards newsletters, class panels and children's portfolios.

Attend to the health, hygiene and safety needs of the infants.

Create a safe environment and provide the best possible care to infants under their care.

Build and maintain good rapport with parents.

Obtained at least a Certificate in Infant/Toddler Care and Development, or Fundamentals Certificate in Early Childhood Care and Education (with a certificate in Infant/Toddler Care) or its equivalent

First Aid Certificate recognized by ECDA

Minimum 2 years experience in a similar setting

Good interpersonal and communication skills

Location: 126 Kim Tian Road (Near Tiong Bharu MRT Station)

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened up exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

Operations (Main role)

• In charge of all New / Used vehicles and Leasing fleet for the company
• In charge of the vehicle movement and parking
• In charge of arranging the vehicle for repair, regular servicing, and inspection, including scheduling, arranging of manpower, dealing with external contractor/vendors and etc.
• In charge and ensure that the vehicles are in good ready condition to be delivered anytime
• In charge and ensure that vehicle has cleared the pre-delivery inspection (PDI) before delivering to the customer
• In charge of getting the reinstatement quote for leasing customer returning the vehicle, including able to quote independently
• In charge of the company phone and be the main contact point for leasing customers (including weekends)
• Dealing with vehicle breakdown involving our leasing fleet including over-the-phone advice to the driver, arranging for towing, onsite support, etc.
• Dealing with accidents involving our leasing fleet including over-the-phone advice to the driver, arranging driver down to do accident report, collecting accident excess from the customer, etc.

Sales Support

• Assist and attend to sales enquiry dealing with all range and multi brand of commercial vehicles which include diesel & petrol engine as well as electric commercial vehicles in regard to sales and/or rental activities
• Identify/Build/Expand new clients base to achieve sales opportunities
• Attend to sales inquiries
• Resolve customer complaints/issues
• Maintain a proactive relationship with existing/new customers
• Develop relationships for both new and existing customers

Requirements

• Diploma or equivalent
• Min. 2 years experience in handling operation and customer service coordination
• Experience in the automotive working environment will be advantages
• Strong computer skill, including Microsoft Word, Excel and Power Point-MANDATORY
• Strong organizational, analytical, and interpersonal skills
• Able to converse in Mandarin with customer
• Manage multiple task efficiently in a fast moving environment

BENEFITS

* Birthday Perks

* Medical & Dental claimable + Insurance Coverage

* Team Bonding & Activities

* Easy access working location

* Career Progression

Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• Front desk and reception duties providing good customer service, including offering general information, redirecting customers, addressing compliments and complaints, and ensuring a positive customer experience.
• Point of contact for sales hotlines and inquiries, efficiently addressing customer queries.
• Handling customer data with meticulousness
• Proficiency in using Customer Relationship Management (CRM) systems to maintain customer records and interactions is a plus.
• Developing a comprehensive understanding of the automotive market and products to effectively assist customers is preferred
• Generating monthly lead reports by collecting and analyzing customer information to identify trends and opportunities.
• Reporting to the Marketing Manager and providing support to the marketing team when needed.
• Handling adhoc administrative duties as required to ensure smooth operations.

Requirements

• Minimum of a Diploma or equivalent qualification.
• Bilingual proficiency in English and Mandarin to effectively communicate with a diverse customer base.
• Strong customer service skills, both verbal and listening, to address customer needs and concerns effectively.
• Ability to adapt and respond effectively to various situations and customer demands.
• Excellent communication and presentation skills to convey information clearly and persuasively.
• Strong multitasking abilities, prioritization skills, and effective time management to handle multiple tasks efficiently.
• Candidates with prior experience in customer service and/or call center roles will be advantageous.
• 5 days work in office and 1 day work from home.

Part Time Service Crew

$12-$14/hr

Have to clock minimum of 28 hours, 4 days a week

Job Scope:

• Assist with daily operation;
• Work in a team along side Operational Manager;
• Serve customers orders
• Ensure overall cleanliness and tidiness of establishment;
• Follow food hygiene practices;
• Take orders from customers and ensure their needs are met;
• Check stocks and update stock list when needed;
• Will be taught simple mixing of drinks

Experience in similar working environment preferred.

Fun and fulfilling working environment!

Tips sharing

Food provided

Performance Bonus

Transport provided

Transport home provided if work till 12am and beyond.

Required to work on Fridays and Saturdays depending on situation.

Rotating shift depending on staff availability.

Can start immediately.

SMS: 98320936 (Ms Ong)

Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.

Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village.

Operations

To run healthcare service operations

Lead front office team to improve internal processes and customer experience

Patient Experience

Propose improvements & innovation in design for service operations

Customer experience mapping

Team Management

Conduct staff training for new and existing staff

Assist in HR processes – recruitment, on boarding

Performance management

Requirements:

Diploma or Degree in Hospitality / Customer experience

Strong organizational skills with a problem-solving attitude

Excellent written and verbal communication skills

An excellent competitive salary and benefits package is available to the right candidate.

As members of the boarding school community, the Boarding Executive will work with the boarding management closely to run daily boarding operations.

• As a disciplinarian to instill self-discipline and good time management of each boarder
• As a caregiver, to nurture the social – emotional development of each boarder
• Create and maintain a supportive atmosphere for student learning and development within the boarding community
• Assist boarders in transitions, learn life-skills in resolving conflicts, supporting their academic and non-academic pursuits, building of character and independence. To guide boarders develop a sense of community through supervision and participation of programs and activities.

Job Description

• Work with the Boarding Mentors & develop a professional relationship with boarders to better attend to their needs and issues
• Manage discipline of boarders including safety and security of boarders
• Contact point with parents and teachers of boarders assigned
• Develop and conduct boarding programs and activities
• Able to work on late evenings, weekends, and Public Holidays to support the boarders' after-school programs and events.
• Perform all administrative work, operational support or any other miscellaneous tasks related to the role
• Perform room and hygiene checks and follow up with the boarder involved
• Assist with reception duties as and when required.

Requirements

• Minimum diploma holder, preferably in education, counselling, social sciences or psychology related fields
• Experience with boarding services and working with youth in a formal employment or as a volunteer capacity
• Possess appropriate dispositions such as empathy towards students and to manage the demands of the job.
• Good verbal and written communication skills especially in English and Mandarin to handle queries and concerns from Mandarin-speaking associates in regard with the programs and activities matter.
• Organised, meticulous, and able to multitask.
• Additional skill sets like first-aid and mentoring students would be an added advantage.
• Must be willing to stay in at Boarding School.

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

SEAMEO Regional Language Centre (RELC) is looking for a Language Specialist. The successful applicant will teach in-service teachers from Southeast Asia on professional development courses including a postgraduate Diploma and MTESOL.

He/she will be expected to:

• Plan and deliver teacher professional development programmes and courses in Applied Linguistics/TESOL (in at least four core areas of specialization in the case of Applied Linguistics/TESOL courses)
• Undertake overseas assignments as and when it is required by the Division
• Supervise MTESOL students and research fellows who are engaged in research projects at the Centre
• Develop teacher education/language teaching materials for use in face-to-face, online, and blended or hybrid courses
• Coordinate/organize courses to be taught at the Centre as well as in SEAMEO member countries
• Write and edit the Centre’s publications and publish in journals in the field of English Language Teaching/Applied Linguistics/TESOL
• Present papers at international conferences
• Organize or assist in the Centre’s annual conferences and symposia at the Centre or in SEAMEO member countries
• Offer language assessment and consultancy services as and when they are required by the Centre
• As a member of the Board of Studies, oversee and make decisions pertaining to academic matters, including selection of scholarship holders
• Undertake any committee or special project duties assigned by the division head

Requirements:

• PhD in Linguistics/Applied Linguistics/TESOL/English Language or EdD in English Language Education/TESOL/Teacher Education
• Those with a Professional Teaching Qualification (e.g., CELTA/DELTA/PGCE/Diploma in Postgraduate Diploma in Education (PGDE)/Associate Diploma in TESOL) will have an added advantage
• At least 3 years’ experience in teaching English as a second or foreign language at school or university level
• Able to teach at least 4 of the following:

1. TESOL in Multilingual and Multicultural Contexts
2. Second Language Acquisition/Issues in Applied Linguistics
3. Teaching Grammar & Vocabulary
4. Teaching Listening, Speaking, Reading & Writing
5. Curriculum Design and Materials Development
6. Language Assessment
7. Technology-enhanced Language Teaching
8. EMI/CLIL
9. Classroom Research

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Smilepoint is a dental group with clinics located in the central and southern Singapore.

Job Description

• Formulate and implement comprehensive business development strategies to drive the expansion of our dental clinics
• Identify, prioritize, and leverage new patient acquisition opportunities through various channels including corporate partnerships, medical affiliations, insurance providers, and digital platforms.
• Manage the entire partnership lifecycle from prospecting to onboarding, executing campaigns, and monitoring performance, tailoring propositions to meet clinic growth objectives.
• Collaborate with partners to design and execute joint marketing plans and events aligned with market trends and competitors' activities

Requirements

• Self-motivated individual
• Bachelors degree in a relevant discipline
• Strong managerial and leadership skills.
• Effective decision-making and excellent communication abilities.
• Ability to adapt quickly to dynamic situations and thrive in a fast-paced environment.

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens, as the next line of support to our Level 2 Technical Consultants. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. As such, the role requires the candidate to be vastly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Responsibilities

• Able to function on 24 by 7, standby mode for our Level 2 teams.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to heir issue.
• Split tickets that have several issues into their own individual ticket.
• Managing and recording all work through our ITSM portal.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Responsible for Level 3 support and escalations for Network and System issues.
• Assist the Client with advanced remote or on-site troubleshooting.
• Assist the Client with on-site installation/implementation & removal of equipment.
• Configure and manage virtual computing systems.
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network and systems to ensure optimum performance, reliability and availability.
• Monitor Systems resource utilisation for trending and for capacity planning purposes.
• Work closely with internal and external teams for problem resolution.
• Work closely with product vendor for a resolution in the event a Level 4 escalation is required.
• Perform maintenance and upgrades of systems and networks.
• Adhere to policies on change management to ensure success of such projects.
• Implement security measures and ensure that policies are followed as part of governance.
• On-Site Hardware Maintenance and Support.
• Make sure that Client Documentation in well maintained.
• Collaborate with the Solutions Architect when implementing new infrastructure or solutions for clients.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Create and maintain documentation for on-site processes.
• Escalate tickets that require Team Leads or Technical Manager support.
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients.
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higher.
• CCNA, Microsoft, Fortinet, VMWare or other IT certification would be an advantage.
• At least 4 to 6 years of hands-on experience in Active Directory, servers and network device configuration and troubleshooting, as well as systems and OS support.
• Proven work experience as a Server Engineer, Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with with appropriate vendors/department to resolve any issues.
• Submit dental claims vis CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Experience in customer service or reception duties (preferred)
• Minimum Diploma
• Possess good communication skills
• Applicants with no experience working in dental clinic operations but are willing to learn are welcome to apply
• Career returnees are welcome to apply
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Located near MRT station
• Career growth with structured training opportunities

Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.

Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village.

Operations

To run healthcare service operations

Lead front office team to improve internal processes and customer experience

Patient Experience

Propose improvements & innovation in design for service operations

Customer experience mapping

Team Management

Conduct staff training for new and existing staff

Assist in HR processes – recruitment, on boarding

Performance management

Requirements:

Diploma or Degree in Hospitality / Customer experience

Strong organizational skills with a problem-solving attitude

Excellent written and verbal communication skills

An excellent competitive salary and benefits package is available to the right candidate.

Job Scope and Responsibilities

· Provide friendly, quality service

· Highlights special promotion, give recommendations of menu, take orders and serve of food

· Able to use POS accordingly

· Able to handle customer feedback and service recovery

· Have knowledge in every dish and beverage served to provide explanations

· Coordinating with kitchen staff to ensure smooth and efficient operations

· Ensure cleanliness and hygiene are kept up to standards all time

· Attend staff training

· Receive phone reservations

· Monitor and manage inventory

· Able to fulfil other required service related delegations

Requirements

· 5 1/2days a week (44 hours/Week)

· Be punctual

· Be responsible and have initiative

· Willingness to learn and receptive to feedback

· Demonstrate a positive attitude

· Able to adopt to a fast paced work environment

· Good personal grooming and hygiene

. Able to work on weekend and public holiday

Benefits

· Meals provided

. Medical Benefit

. Staff discount

Supplemental pay types:

• Overtime pay
• Performance bonus
• Tips

Job Summary

Provide Centre-based Nursing and Nursing Assessment and Management at Anglican Senior Centre (Hillview).

Job Description

• To provide nursing care to the daycare clients. Tasks can include: prepare client’s assessment and clinical documentation, medicine packing, wound care, centre-based nursing, updating caregivers on client’s condition and carrying out competency audits on healthcare assistants and community care associates.
• Monitor outcomes of services and perform escalation of cases if there is a need for more acute management of clients;
• Implement nursing interventions as outlined in the care plan and carry out nursing procedures according to the care needs of the client;
• Co-ordinate with other team members and update them on the changes in the client's condition and needs;
• To be in-charge of all nursing procedures and inventory in the centre.
• To be able to conduct centre audits to ensure good infection control and centre processes are in place.
• To train and equip healthcare assistants and community care associates with necessary skills to care for our daycare clients.
• Carry out other responsibilities and duties as assigned from time to time, including coverage of other Staff Nurse in other Senior Care facilities if necessary.

Requirements

• Recognized qualification in Diploma/Degree in Nursing
• Registered with Singapore Nursing Board
• A minimum of 5 years’ experience in clinical area such as acute or community hospital.
• Good knowledge of the health care environment and service processes is important. Experience in community care provision is an advantage.
• A person with integrity, highly motivated and able to maintain good interpersonal relationships, in collaboration with various partners in the healthcare system.

Special Aptitude And Knowledge

• Good knowledge of the health care environment and service processes. Experience in community care provision is an added advantage.
• Highly motivated and able to maintain good interpersonal relationships, in collaboration with various partners in the healthcare system.

Working Hours

• 3 days / 25.5 hours per week (8.5 hours per day)

Working Location

• 4 Hillview Rise, #02-22, HillV2, Singapore 667979

Role description

· Prepare and serve food to the clients

· Clean and keep the utensils and cutleries

· Keep the centre and pantry clean and tidy

· Provide companionship to clients, if requested

Know-how

· Mopping floor

· Cleaning windows

· Basic culinary skills and food hygiene

Responsibilities

· Vacuum and mop floor or carpets

· Clean cupboards, shelves, windows and glass doors

· Sanitize the tables, chairs, games and gym equipment

· Clear rubbish bags

· Prepare and serve the food to clients

· Perform simple housekeeping chores

· Provide companionship to clients

Aims

· Keep the centre clean

· Prepare meals for clients

Most important stakeholders

· Center Manager: reporting

· Employees of Hovi Care

职位描述 :

· 根据公司的课程框架执行和进行适合年龄的课程

· 保持良好的课堂和学习环境，促进按照课程框架学习

· 通过成为积极的榜样，与孩子和父母建立信任和尊重的关系

· 按照时间表执行日常事务

· 为参考/记录目的维护最少的管理工作

工作需求及资历 :

· 学前教育大专文凭和新加坡ECDA L1或 L2的认证

· 享受和热爱幼儿的陪伴

· 精力充沛，充满活力!

· 解决问题能力和良好的人际交往能力

· 能够与父母和各利益相关者建立良好的关系

· 团队合作者

福利：

• 年终花红
• 个人表现花红 (一年两次）
• 个人表现加薪
• 优秀员工奖（每个月一次）

Job Description:

· Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework

· Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework

· Forster a trusting and respectful relationship with children and parents by being a positive role model

· Execute daily routine accordance to time schedule

· Maintain minimum admin work for reference / record purpose

Requirements:

· Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education

· Good problem solving and interpersonal skills

· Ability to build good rapport with parents and various stakeholders

· Enjoy and love the company of young children

· Team player

· Preferably energetic, vibrant and child-like!