Total 6,628 Customer Service job vacancies in raffles city central singapore

Assistant Service Engineer

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2000 - $3800 (depend of experience)

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Trade Support

Working Hours: Monday to Friday [9.00am-6.15pm]

Location: Suntec Tower 3

Salary: up to $3.5k + VB

Requirements:

• 2-3 years of relevant experience

Job Scope:

• Prepare commodity sale and purchase contracts in consultation with Trading, Trade Finance and Shipping Team.
• Liaise with suppliers and buyers on all contract related finalisation.
• To follow up and finalize all Trade related contracts in consultation with the internal team and put through the Trade Contract.
• To handle transaction cycle for all shipments with proper monitoring of each step of trade deal execution
• Keep track of contract details and make out periodical reports as and when required.
• Work closely with back office and operational staff to ensure smooth logistics/end to end supply chain of your trades

WhatsApp: +65 9837 8400

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Trade Support

Working Hours: Monday to Friday [9.00am-6.15pm]

Location: Suntec Tower 3

Salary: up to $3.5k + VB

Requirements:

• 2-3 years of relevant experience

Job Scope:

• Prepare commodity sale and purchase contracts in consultation with Trading, Trade Finance and Shipping Team.
• Liaise with suppliers and buyers on all contract related finalisation.
• To follow up and finalize all Trade related contracts in consultation with the internal team and put through the Trade Contract.
• To handle transaction cycle for all shipments with proper monitoring of each step of trade deal execution
• Keep track of contract details and make out periodical reports as and when required.
• Work closely with back office and operational staff to ensure smooth logistics/end to end supply chain of your trades

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

---

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

---

About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

---

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, design, and develop computer and network software or specialised utility programs.

6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

2. Candidates should have at least 5 years of experience in developing highly scalable backend services and systems using at least one of the following programming languages: Java, Golang, or Python.

3. Work experience with E-Commerce Products and/or a vertical industry (including Monetization, Retail, Travel, Financial Service, etc).

4. Strong knowledge of data structures and algorithms, proficient in at least one coding language, including but not limited to Go, Java, C++.

5. Great to have hybrid cross-platform development experience.

6. Good understanding of business, technical abstraction and system module design.

7. Have large-scale website architecture experience.

---

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Working days & hours : 5 days
Working location: Ang Mo Kio, Parkway Parade and Punggol Plaza (Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote Enrichment programmes to potential and existing customers.
• Build relationships with our customers.
• Handle phone and email queries effectively and promptly.
• Perform and manage sales transaction effectively and promptly.
• Arrange replacement lessons for students, and appointments for parents, Centre
  Management or teachers.
• Responsible for center's inventory and simple logistics.
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job
  roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Description

As an e-Commerce Specialist, you will create and implement strategies that translates to successful online transactions.

Roles and Responsibilities

• Manage company’s presence on Shopee, Lazadaor Shopify, and other relevant e-commerce platforms.
• Compose and editproduct content that will be published on e-Commerce websites/portals.
• Develop and execute digital marketing campaigns to drive traffic and sales.
• Implement promotions, discounts, and campaigns to increase conversion rates and average order value.
• Analyze sales trends, customer behavior, and website traffic patterns to make data-driven decisions.
• Prepare regular reports on key metrics, such as sales performance, conversion rates, and customer acquisition costs.
• Stay updated with industry trends and competitor activities to identify opportunities for growth and innovation.
• Optimize product listings, ensuring they are engaging, accurate, and in line with SEO best practices.
• Monitor and maintain inventory levels, ensuring products are adequately stocked and available for purchase.
• Monitor customer reviews and feedback, addressing any issues promptly to maintain positive brand reputation.
• Work closely with cross-functional teams, including Marketing, Operations, and Product Development, to align e-commerce strategies with overall business objectives.

Requirements

• Minimum of 3+ years experience in a fast-paced, e-Commerce business.
• Have a solid understanding of online retail platforms such as Shopee, Lazada, or Shopify, and possess strong analytical and technical skills to drive our e-commerce initiatives forward.
• Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in analytics tools (e.g., Google Analytics, Shopify Analytics) to interpret data and make informed decisions.

Benefits:

• Competitive salary based on experience and qualifications
• Opportunities for career growth and development in a fast-paced e-commerce environment.

Company Culture:

At our company, we foster a collaborative and innovative environment where team members are encouraged to bring their unique perspectives and ideas. We value creativity, integrity, and a passion for delivering exceptional online shopping experiences to our customers.

Part Time Service Crew (Salad Bowl)

• Working Days: Monday - Friday [ Off on weekend & Public Holiday ]
• Working Hours: 7am-2pm / 8am-3pm / 9am-4pm (Rotate shift , 30mins break)
• Salary: $1,700
• Raffles Place

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlisted for interview.

Assistant Service Engineer

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2000 - $3800 (depend of experience)

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

WhatsApp: +65 9837 8400

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

--------

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

--- About the team:

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, analyse and evaluate requirements for existing or new web and mobile applications.

6. Design, develop, test and maintain web and mobile solutions to meet the requirements.

7. Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

8. Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

2. Candidates should have at least 2 years of experience in a native iOS development environment using Objective-C or Swift.

3. Ability to understand and debug large and complex code bases.

4. Good team communication and collaboration skills.

5. Passion and experience building consumer-facing products is a huge plus.

6. Experience with E-Commerce is a plus.

---

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Responsibilities

• Coordinate the recruitment process, including job postings, screening resumes, scheduling interviews, and conducting reference checks. Facilitate employee onboarding and orientation programs.
• Employee Records: Maintain and update employee records, ensuring accuracy and confidentiality.
• Payroll Processing: Assist in preparing and processing payroll, ensuring timely and accurate salary disbursements.
• Benefits Administration: Manage employee benefits programs, including health insurance, and leave administration.
• Employee Relations: Address employee inquiries, concerns, and grievances. Promote a positive work environment through effective communication and conflict resolution.
• Compliance: Ensure HR policies and procedures comply with labor laws and company regulations. Prepare and submit required reports to government agencies.
• Oversee day-to-day office operations, including supply management, maintenance, and administrative support.
• Liaise with vendors and service providers to ensure the timely delivery of office supplies and services.
• Plan and organize company events, meetings, and employee activities.

Requirements:

• Minimum three years' relevant working experiences
• Be able to uphold a professional image at all times
• Possess excellent communication and customer service skills
• Pleasing personality
• Prefer bilingual speakers

Aramco Asia is a group of Asian wholly owned subsidiaries of Saudi Aramco Asia Company, and they share a key mission in serving Saudi Aramco’s corporate strategic initiatives in the Asia-Pacific region. We are in the search for a Business Support Specialist to join the team.

Business Support

• Report to the Public Affairs & Business Support (“PABS”) Manager and work under close supervision.
• Coordinate and consolidate of management reports but not limited to business plan, budgets, accountability, performance indices, cost control and business continuity.
• Support the preparation routine and special reports, providing detailed analysis of business-related activities, coordinate administrative activities across functions.
• Support for the daily operation of office administration and facilities services, including office up-keeping, facilities maintenance, office administration & coordination, safety and security maintenance, contracts and contractors’ management, and reporting
• Build and maintain good relationship with relevant government agencies in the Southeast Asia and Oceania regions.
• May provide work direction to clerical or administrative staff.

Internal:

The incumbent is expected to have regular contact with concerned departments within Aramco Asia Singapore office and other Asia country offices and regional function departments.

External:

The incumbent is expected to have regular contact with landlord, with government agencies, and ad-hoc contact with Saudi Arabia embassy in Singapore, business partners, consultants, and other stakeholders etc.

Business monitoring and reporting

• Support the entire Business Plan exercise entailing:
  • preparation of office business plans; review AAS manpower & budget plan; review monthly progress (plan vs actual) and provide general analysis and recommendation to PABS Manager if needed;
  • ensure proper controls/procedures are implemented with respect to the business plan;
  • review inputs submitted as well as provide guidance and feedback to each department to ensure the report quality meets expectations.
• Prepare and compile regular & ad-hoc reports and ensure data accuracy and timely submission.
• Review business operations-related reports, requests and proposals to make sure the compliance of company rules and regulations.

Company operation and coordination

• Develop and maintain process and procedures related to office services and facilities maintenance.
• Direct and ensure service for office equipment installation and facility maintenance activities are carried out according to the budget allocation, standards and schedules.
• Resolve problems related to office operations and maintenance services, ensure timely reporting of all major activities and incidents.
• Ensure that safety and security systems and processes are in place.
• Responsible for business continuity, emergency, or disaster situations preparation, including fire evacuation drills and preventive maintenance/utilities shutdowns.
• Manage contractors & vendors office services & supplies and ensure services agreements are in order.
• Initiate contract work such as scoping, update and administer office services and security contracts, audit invoices from contractors, interpret contract provisions, checking correctness or arranging corrections.
• Maintain and upkeep all documents, records and reports related to office management.
• Monitor/supervise contractors' performance for service quality.

Government relations

• Identify key governmental stakeholders in the region under AAS overage, build and nurture relations with selected stakeholders and maintain a matrix of relationships.
• Ensure all interactions with governmental stakeholders are minuted.
• Advise PABS Manager and AAS management, as well as Saudi Aramco on all matters relating to regulatory matters and government policy issues of interest and concern to the Company.
• Provide comprehensive and efficient advice/consultation to AAS management, SAO during urgency/crisis cases.

Perform other miscellaneous duties as directed by the Manager.

Minimum Requirements

• Bachelor degree and/or higher in business administration, finance, economic or relevant.
• 10 years of relevant experience in business administration, business planning and budgeting.
• Working experiences in the oil industry is preferred and being familiar with crude oil business and its terminology.
• Experience in office services/administration management is a plus.
• Possess advanced business acumen in business planning and reporting.
• Detailed-minded, highly organized with ability to handle multi-tasks and meet deadlines is essential.
• Proficient in both spoken and written business English.
• Proficiency in MS office applications.
• Strong interpersonal and communication skills with the ability to interact with people at all levels.
• Ability to grasp complexities of new and unprecedented assignments quickly and work independently.
• Possess good work ethics.

This is a 2-year contract role with subject to extension depending on business needs.

Service Technician

• Salary: $2000 - $3800 ( depend of experience)
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Requirements:

• Minimum Professional Certificate or NiTEC in Electrical & Electronic Engineering / Electrical Engineering
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful.
• Understand engineering drawing and schematic layout are essential
• Possess Class 3 driving license

Job Description:

• Responsible for outdoor and indoor repair work of all cleaning products.
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Where there is no outdoor repair, you are required to work within the Company workshop

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

---

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

---

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

---

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

---

About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, design, and develop computer and network software or specialised utility programs.

6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline with a minimum of 2 years of work experience is required.

2. Should possess excellent web technology skills, particularly in HTML5, CSS3, and JavaScript.

3. Experience with any major JavaScript framework such as ReactJS, AngularJS, VueJS, or equivalent is necessary.

4. Experience with any major frontend technologies like Micro Frontends, BFF, Node build systems, asynchronous APIs or equivalent.

5. Excellent problem-solving and analytical thinking skills.

6. Having experience in large-scale website architecture would be a great advantage.

---

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

---

Our Client is looking for a Business Analyst (Chatbot response)

Enhance Generative AI Accuracy:
1) Build and curate a comprehensive knowledge base to serve as a foundation for the Generative AI model.
2) Evaluate and analyse AI-generated responses to identify areas of improvement and optimize accuracy.

Response Analysis and Evaluation:
1) Identify, analyse, and assess the quality of AI-generated responses, ensuring they align with company standards and customer expectations.
2) Collaborate with the AI Development team to implement necessary adjustments to improve response quality.

Safety Scenario Establishment:
1) Develop and implement safety scenarios to mitigate the risk of inappropriate or sensitive AI responses, maintaining ethical and responsible AI interactions.

Data Set Maintenance:
1) Deconflict and curate data sets across various platforms to ensure a diverse and clean input for the Generative AI model.
2) Regularly update and refine data sets to reflect evolving language trends and user preferences.


Knowledge Base Updates:
1) Perform daily updates to the knowledge base, integrating the latest product information, industry updates, and relevant content.
2) Ensure accuracy and relevance of information provided by collaborating with product owners and subject matter experts.

Demand Analysis:
1) Engage in call listening activities to identify emerging demand topics and customer preferences.
2) Provide insights and recommendations to the AI Project Manager for enhancing AI-generated responses in response to these demands.

Collaboration with Product Owners:
1) Establish effective communication channels with product owners to continuously enhance the knowledge base and refine AI responses.
2) Actively gather feedback and insights from product owners to improve the accuracy and relevance of AI interactions.

Product Knowledge & Call Handling Trained
1) To be trained in Banking Related product knowledge and undergo training to learn how a customer service officer handles a customer over a call.
2) Standby support to be activated on adhoc basis by Workforce Management team to service calls/emails or any other functions deemed to be necessary to maintain Customer Centre’s service levels.

These are the experience and skillsets that we are generally looking for:
1. Meticulous and show great attention to detail. (Important)
2. Possess an analytical mindset to identify key performance metrics and evaluate the success of Gen AI initiatives. (Important)
3. Basic understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems. (Good to have but not essential)
4. Proficient in MS Office (Word, Excel, Project and PowerPoint)

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

discovermarket asia Pte. Ltd. is part of Switzerland based discoveric group, operating under the name discovermarket. Discovermarket is a digital marketplace revolutionizing insurance distribution through our innovative open insurance platform.

We are currently recruiting for a Customer Experience & Proposition Manager to join our team in Singapore, reporting to the Head of Proposition and Strategy of discovermarket, based in Switzerland.

About discovermarket:

discovermarket - Distribute Connect Protect - is an innovative and unique digital embedded insurance marketplace connecting insurers, distribution partners and service providers, and creating a global ecosystem around protection needs.

We enable our ecosystem partners to deliver embedded insurance that fits their customers’ needs and is embedded directly into their core product offering. Our distribution partners include customer facing ecosystems in the telecommunications, hospitality and agricultural verticals. These ecosystem partners access innovative, customer-centric propositions on our platform via our API hub and embed them in their core products and customer journeys. The critical elements of these propositions, including insurance capacity, are delivered by the insurers, reinsurers and prevention partners also on the discovermarket marketplace.

Requirements – Our ideal candidate will possess most of the following qualifications:

• Education: Bachelor’s degree in Business, Finance, Marketing, Design, or a related field. Master’s degree or equivalent is a plus.
• Experience: Minimum 5 years of working experience in customer experience, insurance proposition development, sales & pre-sales support, or a related role, preferably in the insurtech or fintech industry.
• Skills and Language:
• Strong analytical skills with the ability to interpret data and translate
• The Opportunity
• The Proposition and Strategy team conceives of innovative propositions for the discovermarket platform and manages the relationships with insurers, reinsurers and other service providers. Additionally, the P&S team is responsible for defining the marketplace strategy of discovermarket and the cornerstones of strategic expansion, including next markets, ecosystems, and propositions.
• The Customer Experience & Proposition Manager will play an important role in enhancing the customer experience and developing compelling insurance propositions. You will lead the design, implementation, and optimization of customer journeys related to embedded insurance, ensuring they are seamless, engaging, and culturally fitting to our diverse customer base in South East Asia. This role involves significant interaction with insurers, brokers, and ecosystem partners to ensure the effective integration and success of our embedded insurance solutions.

• Key Responsibilities:
• Customer Journey Mapping: Lead the mapping and analysis of customer journeys related to embedded insurance to identify touchpoints and opportunities for improvement.
• Market Research: Conduct market research to obtain new insights on customers, competitors, market developments, and ecosystem partners.
• Data Analysis: Collect and analyze customer feedback and data to inform journey enhancements and support decision-making.
• Mock-ups: Produce mock-ups and screens for new propositions using tools such as Figma and Lucid.
• Proposition Development: Develop and refine insurance propositions, ensuring they are attractive, competitive, and aligned with market demands.
• Stakeholder Engagement:
• Collaborate with insurers, brokers, and ecosystem partners to discuss and optimize the customer journey and embedded insurance propositions.
• Engage with ecosystem partners to understand their customers, products, and services, ensuring our embedded insurance products are suitable for the distribution channel and well-priced relative to the ecosystem’s core product offering.
• Engage with local brokers, reinsurers, and primary insurers to ensure capacity and associated servicing, including contractual negotiations. Support insurers in product design and pricing as needed.
• Engage with other proposition suppliers, including data sources, prevention partners, claims partners, and other products and services to enrich the propositions on the discovermarket.
• Collaboration: Work closely with cross-functional teams, including product, marketing, and support, to ensure a cohesive customer experience and compelling propositions.
• Multinational Coordination: Coordinate with teams and stakeholders across different countries, ensuring cultural nuances and preferences are considered in customer journey designs and insurance propositions.
• Customer Support: Provide frontline support to address customer inquiries and issues, contributing to a positive customer experience.
• it into actionable insights.
• Excellent communication and interpersonal skills, with a track record of achieving results through effective stakeholder management.
• Proficiency in customer journey mapping tools and design tools such as Figma and Lucid, with the ability to produce mock-ups and screens.
• Track record of supporting innovative products, challenging the norm and bringing new ideas to market
• A mindset that is both customer-oriented and commercial; an ability to identify and bring to market win-win-win propositions for our customers, our partners and discovermarket
• International orientation, with the ability to work effectively in a multinational and multicultural environment, and a willingness to travel internationally 20-40%
• Fluency in English; proficiency Spanish, and one or more South East Asian languages is a plus.

Working Day: 5.5 days

Working hours:9.30am - 6.00pm / Saturday Half day (Remotely or Event Site)

Location: 211 Henderson Road (Need to travel to Event site when required)

Salary: $2,800 - $3,400 + Commission (There are 5 tiers)

This position is responsible for soliciting sales of food and beverage catered events for Creative Eateries’ Restaurants & Catering, and the execution of the events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate the booking of food and beverage events by managing outside solicitation and incoming inquiries.
• Perform cold calling to acquire sales leads
• To hit weekly KPI as set
• Use creative planning in the design and structure of catered events & menus
• Working closely with clients to include handling inquiries related to food and beverage
• Coordinate with internal food production and service team - Staff, Servers, Chefs, Runners to ensure the successful execution of catered functions
• Conduct site inspection prior to events commencement
• Any other ad hoc duties assigned

REQUIREMENTS

• At least 1 year of sales experience in any of the related field – Catering Food & Beverage/Restaurant/Wedding
• Possesses own laptop with Microsoft Office (2016 or later), in working condition

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

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About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

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Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, analyse and evaluate requirements for existing or new web and mobile applications.

6. Design, develop, test and maintain web and mobile solutions to meet the requirements.

7. Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

8. Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

2. Candidates should have at least 2 years of experience in a native Android development environment using Java or Kotlin.

3. Familiar with mainstream frameworks like Android architecture Components, Retrofit etc.

4.. Experience with performance and reliability on mobile platforms, e-commerce experience is a plus.

5. Strong data analysis skills, able to identify product opportunities from technical metrics analysis.

6. Good understanding of business, technical abstraction and system module design.

7. Experience in e-Commerce is a plus.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Address infants' basic needs involves feeding them, showering, dressing them, and changing their diapers.
• Develop activities to provide a variety of learning experiences and opportunities that include reading, singing, and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.

Requirements:

• Infants and Toddler Care and Development and Early Years Development Framework certified.
• At least 2 years of working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• To perform installation, configuration and set-up of all new computer equipment
• General Technical Trouble-shooting on

I.T hardware and software products (Desktop PC, Laptop, Printers and Audio Video Projectors etc.)

· Perform new PC hardware deployment to end user.

• Level support for Client Applications.
• Usage and basic administration on Azure AD, Microsoft Intunes, on-premises AD Domain support.
• Handle incoming calls from end user for

I.T matters.

• Login Incident tickets for attended cases.
• Work closely with various IT resolver group to resolve customer software desktop issues

Requirements:

· Minimum of Diploma (IT, Engineering or Related Disciplines)

· IT certification will be an added advantage

· Possess IT skills in MS Windows, desktop hardware and network environments

·Ability to work in teams

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Salary: $2000 - $3000
Working Location: Orchard

Job Description:

• Answering of inbound calls/emails and assist with enquires
• Making of outbound calls to patients and clinics
• To coordinate with clinics to ensure experience for patients are enhanced
• To make bookings and help with registrations of patients
• Assist with the issuance of tax invoices for patients or clinics
• Filing and faxing to coordinate various activities within the department
• Assisting with other ad-hoc admin duties

Job Requirements:

• Knowledge of Microsoft Office Applications, like Word, Excel and Outlook

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About the Opportunity

The ETS (Enterprise Technology Services) Level 2 Service Desk Analyst role is crucial in providing technical support and assistance to the diverse range of FCTG staff. The core responsibility of this role is to resolve technical issues and fulfil service requests as efficiently as possible or escalating, if necessary, while maintaining a high level of customer satisfaction. This role is a point of escalation for both our Level 1 Support Team and Joiners, Movers, Leavers Team, who you will work closely with to ensure we are consistently shifting knowledge and processes. Incidents and requests will be raised via a variety of channels and should be logged appropriately. In Head Office locations, in-person support is required, including in assisting with hardware support. This role is part of a collaborative and supportive team both in region, and on a global level. On a rotational basis, 24/7 support is scheduled to ensure a consistent level of support for our users. The Service Desk Analyst will have effective communication and customer service skills and the ability to network and maintain relationships with other support teams.

Key duties and responsibilities

• Provide second-level support of incoming incidents and requests via various channels to ensure courteous, timely, and effective resolution of end-user issues.
• Adhere to the Standard Operating Procedures and best practices set within Service Operations and ETS
• Provide in person support in Head Office locations, performing hands-on fixes at the desktop level, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Diagnose and troubleshoot hardware and software issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Assist with the maintenance and administration of IT systems, including user account management and software installations.
• Facilitate hardware requests and ensure procedures are executed to keep asset management tools up to date
• Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite.
• Build rapport and elicit problem details from service desk customers.
• Prioritize incidents and service requests according to defined criteria and follow processes to ensure customer needs are met.
• Escalate incidents and requests to the next level of support with comprehensive work notes and troubleshooting steps performed
• Identify trends and contribute to finding solutions for problems or challenging issues
• Assist in managing major incidents with a focus on end user communications
• Receive and document knowledge/solutions from level 3
• Author, edit and review knowledge base articles following the KCS methodology for ETS team members and end users
• Promote knowledge sharing, including training for level 1 employees and cross-training peers.
• Identify opportunities to shift processes to the Level 1 team or to automate
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledgebase as needed.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Drive best practices and encourage end users to utilize the tools and processes we have in place
• Provide suggestions for continual improvement.
• Participate in on-call rotation and after-hours support as needed

We’d love to hear from you if you have...

• Minimum 2 years experience working in an onsite or desktop support role or similar preferred
• Fluent in English and Mandarin languages to support offices across Asia. Other languages would be an additional advantage.
• Broad understanding of Flight Centre’s full technology offering
• Specific understanding of Hardware and PC Support and the Standard Operating Environment (SOE).
• Highly effective skills in communication and customer service with the ability to network and maintain relationships with other support teams
• Travel Industry experience would be desirable
• Has sufficient communication skills for effective dialogue with customers, suppliers, and partners. Ability to present ideas in business-friendly and user-friendly language.
• Is able to work in a team. Is able to plan, schedule and monitor own work within short time horizons. Demonstrates a rational and organised approach to work.
• Understands and uses appropriate methods, tools, and applications.
• Identifies and negotiates own development opportunities.
• Is fully aware of and complies with essential organisational security practices expected of the individual.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

Position Description:

This position is on the Identity & Access Management (IAM) team in the Technology and Operational Risk Organization. The Identity & Access Management Asia Risk and Reg Lead is responsible for representing the Access Management organization in the Asia region and covers all IAM related risk and regulatory relationships for countries in Asia except for China. (e.g. Japan, Singapore, Korea, Taiwan, etc..). This resource represents Access Management to key stakeholders and will directly interact with auditors, regulators, and other risk areas.

Job Responsibilities with a focus on the offices in Asia:

• Primary Access Management Control contact for the Asia Region.
• Responsible coordinating IAM responses for regulatory and auditor inquires.
• Collaborate with the various IAM & global risk teams for regulator and auditor inquires.
• Represent IAM in steering committees and working groups.
• Collaborate with business partners, stakeholders, and other IAM product owners to identify, define, and prioritize IAM requirements coming out of the Asia offices.
• Communicate stakeholder needs through user stories and product backlog.
• Define and manage monthly Key Risk and Productivity Indicator (KRI & KPI) metrics.
• Responsible for summarizing monthly accomplishments for executive reports.

Applicant Qualifications:

• Knowledge of Identity and Access Management controls and best practices
• Highly motivated, self-directed and possess solid execution skills.
• Prior experience responding to Regulatory and Auditor inquires
• Able to understand complex concepts quickly
• Excellent written and verbal communication skills
• Excellent people skills are must since this position interacts with all levels of resources across the organization.
• Detail oriented but understands broader impacts of requests.
• Demonstrates critical thought and probes beyond the surface of the requested data to get at the valuable (actionable) information.
• Possesses a strong analytical, quantitative and objective outlook.
• Adjusts quickly to changing priorities as necessary.
• Manages multiple tasks and deliverables simultaneously and in an organized and results-oriented manner.
• Great knowledge of Microsoft suite specially advanced features in Excel.

Requirements for this position:

• Bachelor’s degree in business, computer science, or related field
• Experience with Identity and Access Management
• Experience with Regulatory Bodies in Asia
• 10+ years professional experience required
• Knowledge of the banking/financial services industry is a plus

• Provide First Call Resolution (FCR) technical support
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Responsible for daily processing of policy servicing transactions efficiently and accurately. Daily policy servicing transactions include but are not limited to:

• Client Level Changes – e.g. change in personal particulars, contact details, returned mails.
• Policy Level Changes – e.g. change in coverage/premium, payment mode/method, fund switch, premium redirection, top-up, reinstatement, nomination of beneficiary, assignment.
• Policy Values Payout – e.g. annuity payout and survivorship check, maturity/surrender/withdrawal payout.
• Ensure the department’s defined service standards and TATs are met
• Ensure compliance with the relevant business standards and regulations.

Experience & Education:

• Relevant experience in the insurance industry or an administrative capacity.
• Committed and meticulous with an eye for details.
• ‘A’ Level / Diploma / Tertiary qualification
• CLI, ILP, FNA or M5, M8, M9, HI (Preferred)

Company Reg No.: 201131609D | Licence No.: 11C4684 | Reg No: R1435178, Nadiah Marican