Total 6,259 Customer Service job vacancies in raffles place

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok, West Region

Salary: $2,000 - $2,700

Our client is a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

Job Description

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities
• Other ad-hoc duties as assigned by the supervisor

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent
• At least 2 year(s) of relevant experience, preferably in Freight Forwarding / Shipping industry.
• Proficient in MS Office applications, Portnet
• Preferably specializing in Logistics/Supply Chain or equivalent.
• Preferably experienced in shipping systems, such as online booking, declaring custom permit

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Responsibilities

· Manage and support planning and procurement of medical, non-medical equipment, and furniture (where required).

· Plan and lead user workgroups by organising regular meeting sessions, setting goals and targets, facilitating useful and productive discussions, guiding user departments, as well as reviewing performance indicators and work plans.

· Responsible for budgetary planning and control, ensuring that the development keeps within budget.

· Work closely with user department and various stakeholders in the preparation of medical, non-medical equipment and furniture specifications for tenders.

· Provide recommendation to users based on technical compliance of medical, non-medical equipment and furniture in tender submissions.

· Support tender committees in their evaluation of equipment and services for procurement.

· Write papers for approval on relevant subjects when required.

· Keep abreast of healthcare planning topics and issues, so as to lead the hospital development in the desired direction.

· Support the rest of the campus planning team where required.

· Support Group biomedical engineering equipment functions.

· Attach to Group / Site team to familiarise with Group BME policies and procedures through supporting the daily operations to align with organisation and regulatory requirements.

· Liaise and manage external contractors on service and tender commitment issues.

· Provide technical advisory to end users and senior management on medical, non-medical equipment and furniture related issues.

· Perform any other duties as assigned.

Requirements

· At least a Diploma in Electronics or relevant Engineering course with at least 5 years of experience in service and maintenance of medical equipment.

· At least a Degree in Electronics or in relevant Engineering course with at least 3 years of experience in service and maintenance of medical equipment.

· Experience working in similar capacity in healthcare institutions.

· Advantageous to have basic understanding in Cybersecurity and IT network knowledge.

· Able to work under pressure in a fast-paced environment to meet deadlines.

To apply, please visit to www.gmprecruit.com and search for Job Code: 24466.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

Customer Care Specialist

• Handle and resolve all customer queries received via phone call, email and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRMaccurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Requirements:

• At least 2 years of relevant experience in similar capacity.
• Candidate with experience in Call Cente or Customer Service are welcome to apply.
• Possess excellent phone etiquette, communication and intepersonal skills.
• On the job training will be provided to ensure proficiency in role requirements.

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd. EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

Purpose of the role

This role is to partner with Country Managing Director in the execution of strategic (commercial and operational) initiatives within the country. The incumbent will also be responsible for managing end-to-end project execution for the various key strategic initiatives in their country of operation. With the constant evolution of the Tax-Fee Shopping industry, various key strategic initiatives require competent project management oversight to ensure execution and delivery.

Responsibilities

· Leading Strategic Initiatives and Business Case preparation

o Analyse all aspects of strategic initiatives critically and apply business rationale to support/reject the initiatives and provide alternative recommendations, as needed

o Conceptualizes all new and ongoing strategic initiatives clearly and recommends a practical and feasible delivery timeline

o Lead discussions with upper management on strategic initiatives

o Creates detailed financial analysis and business cases on projects (able to utilize Microsoft Excel effectively for this purpose)

o Leads and responsible for all assigned strategic initiatives from approval to delivery stages

· Project Management

o Creates and executes project work plans and timelines and revises as appropriate to meet changing needs and requirements

o Manages day-to-day operational aspects of the project and scope

o Effectively communicates and leads relevant project information to different level of stakeholders (steering committee, local country management team and local operation/sales team)

o Works with teams in locally and regionally to meet agreed and critical milestones for initiatives

o Facilitates regular status meeting with upper management and project working team (across both local teams and global teams based in Europe and APAC)

o Ensures documents and major digital assets are complete, current, and stored appropriately.

o Resolves and /or escalates issues in a timely fashion

o Prepares the required project documentation (e.g. project handbook, project plans, project reports) and manages the execution of thereof all the projects. This requires establishing and managing the project team and collaborating with project owner. It includes communication around the project with internal and external stakeholders.

o Follows best practices in relation to ‘project management processes’

· Monthly Business Review / Strategic Business Review

o Supports Country Managing Director with Monthly Business Reporting by consolidating the business review deck (projects, commercial updates and controlling sections)

o Supports Country Managing Director with annual / bi-annual Strategic Business review by developing the presentation that houses all strategic initiatives, financial performances and analyses for discussion with upper management

Qualifications and education requirements

· University degree or similar relevant experience

· MBA preferred but not required

· Project Management Certification (PMI, IPMA) an added advantage

· Independent and self-motivating personality

· Persistence in following processes and procedures

· Strong written and oral ability in English

Specific skills and knowledge

· At least 5 years of professional working experience in an analytical or project management type role; management consulting experience an added advantage

· Competent with financial modelling and analysis

· Excellent communication skills across international teams

· Excellent organizational, decision making, and problem solving skills

· Work experience across various functional areas (e.g. Sales, Marketing Operations, Finance)

· Work experience within an international/multicultural environment preferred and an added advantage (e.g. international firms, based in overseas countries as well as country of operation or multi-cultural teams with English as the main language of communication)

· We value candidates who are critical thinkers and self-starters; comfortable in managing ambiguity; willing to pick up new skills and being exposed to new areas of industry and business

Additional information regarding Hiring Process

· All shortlisted candidates are required to complete a Case Study that will be administered by the hiring manager in English

· The Case Study involves a real-life business problem that requires the candidate to analyse the business situation in depth and provide a recommendation with clear and well-supported rationale

· Candidates will be given 4 hours to complete a take-home case study and will need to produce a short presentation (in Powerpoint) and a supporting financial analysis (in Excel) for submission

o Candidates are to provide a time that is suitable and convenient for themselves in order to sufficiently work on the case

o Details will be coordinated if the candidate is shortlisted for this Case Study

· Candidates will then present their answer in a face-to-face interview (either virtual or physical depending on circumstances); including Q&A

Basic Salary: $2,000 - $2,300 + OT + AWS & variable Bonus
Working Days: Mon - Friday 9am -5.30pm | Alt Sat 9am – 1pm
Address: Jurong East

Responsibilities:

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Job Requirements:

• Min. 1 years of working experience in related field
• Proficient in MS office
• Able to commit OT as and when required

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Monday - Friday 8am-6pm

$2400 - $2600

Raffles Place

Job scopes:

• Welcome, assist and direct visitors
• Handle concierge duties
• Check visiting guests’ fulfillment and issue visiting badges
• Maintain an information directory to all departments served by a telephone system for reference in making calls
• Receive and screen phone calls to determine appropriate department or representative to direct to
• Provides information to guests and staff in person or by phone
• Make quick response to phone calls or emails in a professional manner
• Checking availability and booking of meeting rooms in the office
• Manage the meeting rooms booking system and ensure that rooms are allocated efficiently

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Up to 1-month performance bonus
Working Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• A Levels and above
• Singaporeans
• Call Centre experience is a big plus. No experience is welcome to apply!
• Microsoft Excel | Travel in Singapore
• Familiar with KPI-driven environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg.... You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Project Overview:

This project focuses on cultivating a thriving developer ecosystem. By designing and implementing targeted programs, optimizing the developer journey, and fostering strong relationships with key partners, the initiative aims to attract, educate, retain, and empower developers to build innovative applications.

Key Components:

• Program Management: design and implement comprehensive programs for developers, including educational initiatives, support systems and incentive schemes. Ensure ecosystem programs effectively attract, educate, retain and nurture developers.

• Developer Pipeline Optimization: help optimize the developer journey within the ecosystem, from initial engagement all the way through to evolution into fully-fledged businesses.

• Relationship Management: nurture relationships with startup accelerators, incubators, VCs and innovation hubs to identify and attract high-potential developers and startups to the ecosystem as well as provide opportunities and resources to existing ecosystem developers.

• XFN Work: collaborate with internal teams, including Product, DevRel, Marketing and BD, to align ecosystem growth efforts with overall company goals and objectives. Provide technical insights and feedback to inform product roadmaps and enhance developer-focused features.

• Industry Analysis: stay on top of the latest trends, developments and competitive landscape within the broader ecosystem. Conduct market research, analyze developer needs and pain points, and identify opportunities to optimize growth strategies and improve the developer experience.

Deliverables:

• Comprehensive Developer Programs: A suite of well-designed programs (educational, support, incentive) launched and implemented to attract, educate, and retain developers.
• Optimized Developer Journey: A demonstrably improved developer experience within the ecosystem, with streamlined onboarding, enhanced development tools and resources, and clear pathways for developer success.
• Expanded Developer Network: A growing community of active and engaged developers building innovative applications.
• Strategic Partnerships: Established and nurtured relationships with key partners that contribute to a robust developer talent pipeline for the ecosystem.
• Aligned Internal Efforts: Ecosystem growth initiatives demonstrably aligned with overall company goals, as evidenced by collaborative efforts with internal teams (Product, DevRel, Marketing, BD).
• Improved Developer Experience Metrics: Measurable improvements in developer satisfaction, engagement, and productivity within the ecosystem.

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

• Assist the sales team with engineering support
• Create and provide quotations for the team
• Responsible for handling product sizing and selection

Requirements:

• Diploma in Engineering or equivalent
• At least 1 year of relevant working experience
• Proficient in Adobe Acrobat

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

· Managing M365 end user support and experience for business requirements

· Supporting and managing Intune enrollement at windows devices level

· Supporting and managing Intune enrollement Apple devices level

· Installing the Applications, Softwares like Zscaler on End user devices

· Troubleshooting issues related to intunes at enduser device level

· Troubleshooting issues related to M365 products at device level and User end

· Contacting L3 support team for any issue with finding at device level

· Traveling to the clients location and Working on Client Premises is mandatory.

· Preparing SOP documents for regular activities and changes.

· Exposure on SDM tools like SCCM,Tanium, End Point Central, KACE is an Additional Advantage.

· Working on Banking Infrastructure Environment is an Additional Advantage.

· Knowledge on Sricpting for SCCM for software deployment

· Providing basic training in M365 product ranges to existing Helpdesk at client side.

About AETOS

AETOS Capital Group Pty Ltd is a renowned Australian broker specializing in financial products trading services, provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Indices, Commodities, Shares and Cryptocurrencies.

Job Description:

• Responsible for implementing and administering all aspects of compliance program, developing ongoing awareness on new regulatory obligations.
• Handles all administrative matters there to, under the supervision of a Senior Compliance Officer
• Ensuring the company complies with local and all internal policies and controls are adequate and adhere to the requirements set by local related regulatory.
• Coordinating staff training and competence to ensure obligations are met including drafting and issuing supplementary training materials.
• Implementing necessary administrative measures to all the compliance and back-office procedures involved in new client onboarding, account opening, fund deposit and withdraw.
• Investigating client disputes and handling clients' complaints or inquires through phone call, email, and live chat.
• Conducting internal audits and checking internet system logs. Reviewing marketing and promotional materials.
• Preparing various compliance reports including compliance meeting minutes, breach report, incident report and maintaining compliance registers.
• Performs ad-hoc tasks as assigned by a superior.

Job Requirements:

• Have a minimum educational qualification at diploma holder or equivalent.
• Be able to listen, speak, read, and write English at a proficiency level equivalent.
• Capability of working under pressure and meeting deadlines.
• Willing to learn with positive working attitude.
• Responsible, self-motivated, and detail minded.

Job Description:

- Serve as the primary point of contact for client inquiries, concerns, and project updates, ensuring timely and effective communication at all stages of the process.

- Managing client relationships and providing excellent customer service.

- Collaborate closely with the internal department to understand client requirements and expectations and ensure that project deliverables meet or exceed these standards.

- Creating positive, long-lasting relationships with current and potential clients

- Perform administrative duties such as sorting of documents and databases, filing, Issuance of commercial documents such as quotation and invoice, payment collection

- Other ad-hoc duties as assigned.

Requirements:

- Bachelor’s degree or higher in any field.

- Demonstrated ability to handle multiple tasks efficiently and effectively.

- Excellent organisational and communication skills, both written and verbal.

- Previous experience in a related role is advantageous but not mandatory.

- Ability to work independently as well as part of a team in a fast-paced environment.

Job Responsibilities :-

● Provide full admin support to the Admin team and Sales team.

● Perform data entry, documentation, printing, billings, and filling duties

● Maintain a proper filing and document control system for recording and tracking documents

● In charge of order processing for online store and e-commerce platform

● Provide support to E-commerce Team

● Other ad-hoc administrative duties as assigned.

Requirements :-

• Prefer to have candidates with relevant experiences

• Able to start work immediately/ Able to quickly adapt to new environments

• Bilingual speaking

• Computer literate, independent & responsible

• Self-motivated

• Customer service oriented

• Ensure reception area and ground is kept clear and free of confidential material
• Meet and greet internal and external visitors at the front desk
• Provide range of administrative support (e.g., travel scheduling, file organization, expense report submission, accounting administration)
• Arrange meeting room bookings and printing services.
• Handle incoming calls, relay messages and manage staff phone directory
• Organizing incoming and outgoing mail/courier
• Booking courier, taxi,
• Able to handle travel and hotel arrangements
• Manage booking calendar of meeting room, ensure meeting room is neat and tidy
• Ensure pantry is well-stocked.
• Ad-hoc duties as assigned

Requirements

• Relevant experience in customer service / reception
• Good communication skills

Applicants who are keen to apply , pls send your resume in MS Word format to : [email protected]

(12 months contract)

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Kaki Bukit

Salary: $3,500 - $3,850

RESPONSIBILITIES:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• As a Regional IT to provides Remote, On-Site or Station Technical Support to FedEx Operations Staff & Customers.
• To work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies that including Networks equipment & Software Applications Deployment.
• To perform technical support, problem resolution & provides input to the isolation & resolution of component likes network appliance, different type of hardware & software problems.
• Resolve issues that occur outside work hours whenever needed.
• Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 2 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
• Basic Support and Troubleshooting of other desktop software used by the office
• Basic support on iPhone / iPad / Android phones
• Knowledge of IT procurement, order and delivery process flow and protocols
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

1. Provide execution-related advisory services for trading clients, offering advice on market conditions and financial market matters. Proactively handle clients’ enquiries on trading-related matters.

2. Ensure and facilitate the proper execution of trades for clients in an accurate and timely manner.

3. Play an integral role in the growth and maintenance of real-time foreign exchange trading platforms.

4. Collaborate with stakeholders to deploy business requirements into a workflow.

5. Experience in development work in a team-based environment to deliver live production.

6. Understanding all business systems, processes, and procedures

7. Monitor market movements to conduct risk control, oversee customer's risk parameters and margin exposures, and implement measures such as margin calls or forced liquidation when necessary.

8. Monitor and ensure clients’ trade activities are always carried out in compliance with internal policies/ guidelines and regulatory requirements.

9. Perform initial diagnosis and investigation of trade rejection, and troubleshoot any technical enquiries concerning trading platforms.

10. Exception handling of trades during system downtimes. Identify and rectify performance bottlenecks.

11. Proactive individual who is resourceful in providing alternative solutions for clients.

12. Participate in the development and launch of new product offerings, trading systems, and other ad-hoc projects.

Requirements:

• Bachelor’s degree holder in Finance or business-related disciplines.
• Preferred industry experience in FX front office matters (systems, risk management liquidity aggregation, etc).
• Certifications in CMFAS M2A, M5, and M6A will be an advantage.
• Good knowledge of Fundamental and Technical Analysis in the Forex market
• Excellent interpersonal skills with the ability to work independently and collaboratively.
• Pro-active and capable of problem-solving in a fast-paced environment.
• Able to work night/rotational shifts and on SG holidays.
• Able to communicate in English and Chinese due to frequent interactions with China HQ and Chinese-speaking clients

Qualifications

• The candidate should demonstrate a combination of Technical and Functional skills together will excellent communication and interpersonal skills.

• Minimum of Bachelor's Degree in Computer Science or a related IT major, with at least 5 ~ 6 years of relevant experience.

Experience

• Strong experience in and preference for application production support. Must have a production support and continuous improvement mindset.

• Strong technical background in web-based applications development on JAVA/J2EE/TIBCO platform.

• Experience in supporting Supply Chain and Trade Finance applications.

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Address infants' basic needs involves feeding them, showering, dressing them, and changing their diapers.
• Develop activities to provide a variety of learning experiences and opportunities that include reading, singing, and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.

Requirements:

• Infants and Toddler Care and Development and Early Years Development Framework certified.
• At least 2 years of working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Resolve customer issues promptly, escalating when needed.
• Track and route problems efficiently.
• Maintain records and produce reports.
• Guide customers through troubleshooting.
• Deliver exceptional service.
• Document and close support tickets.
• Identify procedure improvements.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Job Purpose

Work closely under the direction of the department’s team lead, managers and HOD to work closely with our Singapore Group Insurance Departments and provide customer service support to our clients, stakeholders, business partners and customers.

The Job

• Contact Centre Operations – Managing stakeholder’s/ business partners, customer queries and concerns and updates via calls and emails, handling escalations and ensuring all service deliverables are handles professionally, timely and aligned with Great Insurance operational requirements.
• Assist and support HOD/ Team Lead, Manager in overall operation which may include execution and support of urgent/ special taskforce, initiatives, escalation and investigation, Service Level monitoring, assignment of daily tasks/ scope and rostering. Assist on any other adhoc duties from time-to-time.
• AML creation/ initial setup in system
• Be professional and need to have positive attitude and mindset and strive to be a team player to ensure safe, positive and cohesive work culture and environment.
• Work closely with fellow team members and provide support to ensure all contact centre service agreement and KPI are met.
• Operational Support – Providing assistance to other internal departments e.g. escalating cases, queries and concerns
• Administrative Support – Assistance in shared administrative duties
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• Diploma and above in any fields
• Have strong customer service skills and experience in the same field for at least 3 years
• Driven and target oriented.
• Demonstrates alignment with the organisation’s core values through expected behaviours.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Marine Service Engineer

• Office location : Boon Lay
  Working Location: On board ship
• Working days : 5 days (Mon- Friday)
• Working hours : 8am - 5pm
• Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Job Description

• Conduct periodic inspections, repair, service and maintenance of Musasino equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.

Requirements:

• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
2. Provide Remote, On-Site, or Station Technical Support to FedEx Operations Staff & Customers as a Regional IT.
3. Work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies, including Network equipment & Software Applications Deployment.
4. Perform technical support, problem resolution & provide input to the isolation & resolution of components like network appliances and various hardware & software problems.
5. Resolve issues that occur outside work hours whenever needed.
6. Perform other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Information Technology from recognized institutes.
• Proven work experience as a Senior Desktop Support Engineer, Senior Technical Support Engineer, or similar role for about 4 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
• Basic support of Office Network, Shared Drive, Wireless, and VPN connectivity.
• Basic Support and Troubleshooting of other desktop software used by the office.
• Basic support on iPhone / iPad / Android phones.
• Knowledge of IT procurement, order and delivery process flow and protocols.
• Ability to work effectively in a multi-cultural environment.
• Ability to deal with ambiguity, negotiation, and unorganized situations.
• Ability to leverage available tools such as subscription services, internet, or other online services to support functions.
• Continuous self-learning and self-initiating.
• Provide support for general IT requests like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage, and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practices.
• Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good Analytical Skills, Problem Solving Skills, Judgement & Decision-Making Skills, Influencing & Persuasion Skills, Interpersonal Skills, high adaptability, and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.
• Regular interaction with First Line Management, Senior Management, Directors, and occasional interaction with Officers (VP and above) for internal contacts.
• Regular interaction with Suppliers, Vendors, and 3rd party Consultants for external contacts.