Total 45,978 Customer Service job vacancies in singapore

Salary Range: $ 2500 - $ 2800
Working time: Monday to Friday, 8am - 5pm // 9am - 6pm
Working location: Ang Mo Kio

Job Description

• Analyze sales data and calculate monthly commissions for staffs, ensuring accurate and prompt payment
• Develop and maintain spreadsheets, databases, and POS software to support business operations
• Organize and maintain filing systems to ensure easy access and retrieval of important documents
• Provide administrative and operational assistance to the team
• Other duties as assigned by immediate superior

Requirement

• Proficiency in MS excel
• Minimum 1 year of experience in the related fields

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

- welcome and assist customer warmly into restaurant

- taking food orders

- prepare drinks and serve food according

- perform chashiering duties

- ensure cleanliness of dining and food preparation area

- assist in managing overall daily operations

- supervise and train junior services crew

- ensure workplace safety

Printing Admin Assistant (1 year contract - Renewable)

Hougang

5 days work (Mon-Fri)

8am-5pm

$1,600-$1,800

Job Description

• Perform bulk printing and duplicating services using in-house photocopier machines
• Perform finishing works onto printouts such as corner-stapling, hole-punched, collate by class & saddle-stitch
• Support Examination Committee in printing, collation, movement and safekeeping of the examination papers under prevailing tightened measures
• Ensure the printouts match the printing requests
• Ensure printing jobs are performed accurately and timely
• Maintain and upkeep the stationery inventory in the printing room
• Liaise with printer company on machine’s consumables
• Support front office during peak periods such as recess time & dismissal and perform simple administration duties
• Any other duties assigned by supervisor

Requirements

• Preferably 1 year of relevant working experience

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

The NUH Wellness Centre provides evidence based health screening services and primary care to our non-subsidized patients, including international patients. We are seeking experienced physicians with a strong background in primary care to join us as Locums.

As a Locum, you shall be responsible for the consultation of both local and international patients for health screening at the NUH Wellness Centre. Your key responsibilities will include (not limited to):

• Physical Examination & History Taking

• Conduct pap smears for female

• Verify results in CPSS

• Medical review of results

• Provide referral letters

• Prepare medical reports

• Other medical services such as prescriptions, medical advices

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Perform installation, maintenance, and repair tasks for systems.
• Diagnose technical issues and implement solutions.
• Conduct inspections to ensure equipment functionality.
• Test equipment performance and troubleshoot malfunctions.
• Collaborate with engineers and other team members to resolve complex problems.
• Provide technical support to customers or end-users.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in technical support on-site is preferred.
• Experience with or a keen interest in smart home technology is preferred.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal abilities. Proficiency in Mandarin is advantageous.
• Ability to work effectively in a team-oriented environment.
• Positive attitude and eagerness to learn and adapt.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Flexibility to work during weekends and holidays if required.

Job Overview:

We are seeking energetic and customer-oriented individuals to join our restaurant as Food Service Crew members. The successful candidates will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining high standards of cleanliness and efficiency. This position requires flexibility to work on weekends and public holidays, as well as excellent teamwork and communication skills.

Key Responsibilities:

1. Customer Service:Greet customers warmly as they enter the restaurant, engaging with them in a friendly and courteous manner.
   Assist customers with menu selections, provide recommendations, and answer questions about ingredients and preparation methods.
   Take food and beverage orders accurately and efficiently, ensuring special requests and dietary restrictions are noted and communicated to the kitchen staff.
   
2. Food Preparation and Assembly:Prepare and assemble food items according to established recipes and presentation standards, following food safety and sanitation guidelines at all times.
   Ensure all food items are served promptly and at the correct temperature, maintaining quality and freshness throughout service.
   
3. Table and Dining Area Maintenance:Set up and clear tables promptly, ensuring they are clean, properly set, and stocked with necessary utensils, condiments, and napkins.
   Monitor dining areas for cleanliness and appearance, promptly addressing spills, messes, or other issues to maintain a pleasant environment for guests.
   
4. Cash Handling and Payment Processing:Process customer payments accurately and efficiently, using POS systems or cash registers to ring up orders, handle cash transactions, and provide change as needed.
   Reconcile cash drawers at the end of each shift, ensuring all transactions are accounted for and discrepancies are reported to management.
   
5. Teamwork and Collaboration:Work collaboratively with other team members, including kitchen staff, servers, and managers, to ensure smooth and efficient operations during peak service times.
   Communicate effectively with colleagues to coordinate food preparation, delivery, and service, minimizing wait times and maximizing customer satisfaction.
   
6. Cleaning and Sanitization:Maintain cleanliness and sanitation standards throughout the restaurant, including dining areas, restrooms, and kitchen areas.
   Regularly clean and sanitize surfaces, equipment, and utensils according to established protocols, ensuring compliance with health and safety regulations.
   

Requirements:

• Previous experience in a similar role in the food service industry is preferred but not required.
• Flexibility to work on weekends, public holidays, and evenings as needed, with the ability to adapt to changing schedules and demands.
• Strong customer service skills, with a friendly and outgoing personality and a passion for hospitality.
• Excellent communication skills, with the ability to interact confidently and professionally with guests and colleagues.
• Ability to work efficiently in a fast-paced environment, multitasking and prioritizing tasks to ensure timely and accurate service.
• Basic math skills for processing payments and handling cash transactions.
• Knowledge of food safety and sanitation principles, with a commitment to upholding cleanliness and hygiene standards.
• Physical stamina and dexterity to stand for extended periods, lift and carry trays, and perform repetitive tasks.

We appreciate your interest in joining our team, and we look forward to reviewing your application. Please note that only shortlisted candidates will be contacted for further assessment.

EA Licence ID : 18C9520

EA Registration ID: R1765753

• Generate timely and accurate service reports as per the required standards.
• Provide technical training and technical presentation to client and inter-company.
• Provide remote technical support to existing and new client by email and phone.
• Support sales in technical meeting and onboard survey activities.
• Handle pre and post administrative work.
• Ad hoc duties

Requirements:

• Min Diploma/Degree in Engineering
• Min 2 years of servicing experience in the Marine Industry
• Good analytical & solving skills coupled with minimum sales/marketing skills.
• Strong interpersonal & communication skills, especially influencing skills.

Interested & qualified applicants, please forward your latest CV in MS word format to [email protected]

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Personal Care Officer (Buangkok) - Training Provided

Salary : $2,300 - $3,200
Location: Buangkok
Working hours: 5 days Mon to Sun (rotating shift)

• AM Duty shift - 8.30am to 6.30pm
• Day Duty shift - 8am to 8pm (once a month)
• Night Duty shift - 8pm to 8am (Once a month)

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home premises

Job Requirements

• Diploma in psychology , social work , counselling or relevant field
• Willing to work rotating shifts including night shift and weekends
• Training provided

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description:

- Provide service to our patients and visitors including patients registration, bed reservation, appointment scheduling, billing, financial counselling, and follow up.

For interested candidates, please send your updated resume:

Email: [email protected]

WA: wa.me/6596503173

Tele @jesswongie

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description:

· Support Commodities and Forex Trading Team.

· Collate pricing for the assigned commodities.

· Create framework and live monitoring platform of trading summaries.

· Summarize the trading statements from London Metal Exchange, Shanghai Futures Exchange, Chicago Mercantile Exchange.

· Prepare relevant trading summary reports.

· Basic analysis on the reports and statements from the Exchanges.

· Any other duties assigned by the management team from time to time.

Job Requirements:

. Diploma/Degree in Mathematics, Statistics, Finance, Engineering, Computer Science or equivalent.

. Entry Level are welcome to apply.

. No experience required as training will be provided.

. Basic knowledge in statistics, currencies, derivatives and financial instruments.

. Possess and demonstrate interest in China, London and US markets.

. Basic Knowledge of Reuters or Bloomberg systems will be advantageous.

. Able to speak/write in English and Mandarin (as need to liaise with clients from China counterpart who speak/write in Mandarin).

. Proficient in Microsoft Office is essential.

. Self -motivated and adapt fast paced in dynamic environment.

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

• Assist doctors and registered nurses in simple procedures
• Documenting, monitoring and recording observations of residents and their vital signs and reporting changes in condition to the registered nurse
• Supervise / assist residents in their daily needs (e.g. personal grooming and daily living activities)
• Escort residents for medical appointments
• Guide residents to participate in development and recreational programmes
• Provide general supervision of residents

No specific qualification required.

You will be considered for the position of Nursing Aide with at least a qualification in any of the following:

• NITEC in Community Care & Social Services;
• NITEC in Nursing;
• HMI Institute of Health Sciences' Certificate in Healthcare Support
• WSQ Certificate in nursing care-related courses and / or relevant work experience in nursing care

• Work Location: Eunos / Chai Chee / Sembawang
• Work Hours: 5-day work-week; 8.30 am to 6.00 pm

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Manage and act as main point of contact for certain hospitals’ Site Finance / Business Office.
• Preparation of monthly/year-end financial and management reports (e.g. Aging reports and AR days analysis).
• Manage a team to engage Debt Collection Agencies on outsourcing matters.
• Perform monthly reconciliation of postings and settlement reports.
• Provide onboarding to new hires including coaching and guiding on the usage of existing systems.
• Any other duties as assigned.

Requirements

• Possess Diploma/ Degree in Accountancy / Business Studies or equivalent
• 3-5 years of relevant working experience, preferably with 2 years’ experience in a supervisory position
• Possess good communication skills to engage both internal and external stakeholders.
• Able to work under pressure and within tight deadlines
• Outgoing personality that enjoys working with people
• Meticulous, analytical and have a positive work attitude
• Proficient in Microsoft Office including vlookup and pivot table
• Able to react effectively and calmly in emergency situations.

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Due to expansion of our client's business, we continue to look for suitable candidates to work at our client's office. Write to us if you are an individual who has experience in the activities listed below, and is keen to take up new challenges!

Responsibilities:

• Work in rotating shifts to support large scale data centre’s 24×7 onsite operations and critical facilities.
• Perform 24×7 monitoring of BMS systems (upstream to downstream), critical facilities equipment and other equipment associated with the data centre environment including fire safety, plumbing, mechanical, and electrical systems.
• Act as first responders and the Level 1 escalation point for all onsite operational incidents and issues. Perform hands-on troubleshooting and ad-hoc repair of mechanical and electrical (M&E) equipment.
• Respond and perform all remote hands requests within the Operational and Service Level Agreements.
• Document and update accurately and promptly all relevant activities and requests on the company’s GDC Web Portal ticketing system (user requests, incidents, change, problems, provisioning, etc.), ITIL (Information Technology Infrastructure Library).
• Ensure effective implementation of data centre safety, security and customer support policy and procedures.
• Oversee the security operations onsite, including processes, manpower and ability to use security software systems.
• Co-ordinate and support all internal contractors and vendors activities onsite, including reviewing of Permit-To-Work (PTW) documents, scheduling of resources, enforcement of house rules, adherence to best practices, compliance to safety procedures, etc.
• Co-ordinate, plan and support all preventive and reactive maintenance activities with little to no disruption to the company’s GDC’s services.
• Create accurate and regular reporting to internal stakeholders when necessary (incident reports, health reports, daily reports, etc.).
• Write and update Standard Operating Procedures and Emergency Operating Procedures for DSCO related procedures and processes.
• Provide administrative support in assets inventory and procurement of parts/equipment.
• Knowledge of copper/fibre deployment and be willing to learn to use tester to perform cabling troubleshooting.
• Coordinate and supervise the activities of contracted personnel providing services or performing work in the data centre. Coordinate all preventive/contracted/general maintenance, ensuring zero/minimum disruption of building services. Carry out any other duties as and when assigned by the Team Leads and Management.

Requirements:

• ITE or Diploma in Computing/Electrical/Mechanical Engineering or related fields
• At least 1 year of relevant work experience in a 24×7 DC of facility operations environment, or fresh graduate with relevant qualification such as building infrastructure.
• Possess general knowledge of M&E and Network Infrastructure.
• Meticulous team player with the ability to work under pressure in a fast-paced environment.
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, Generator, DRUPs, CRAUs, Chiller, DX cooling, fire protections, etc
• Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, etc.
• Broad knowledge in cloud technology, network, data centre facilities, system applications and IT systems
• Familiar with certification standards, such as LEED Gold, BCA-IDA Green Mark Platinum, Uptime Institute Tier III, ISO 20000 / 22301 / 27001, SS564, etc.
• Prepared to be on 24×7 standby recall to provide extra manpower coverage when necessary

Please send your cv to

• [email protected]
• in word document;
• listing your personal particulars, education qualification and work experience;
• listing your current and expected salary details;
• with your photo attached.

As we are hiring this position urgently, we do look forward to hearing from you VERY SOON!

Only shortlisted candidates will be notified.

EA Licence No: 22C1055

EA Personnel Registration No: R1980530

JOB PURPOSE

o To utilize public health expertise to identify the determinants of health and potential risks to both an individual’s and the population’s health status, and thereafter implement interventions to prevent diseases and injuries before they occur.

DUTIES & RESPONSIBILITIES

· Operate the infectious disease and non-infectious disease surveillance systems and dashboards for the population he is responsible for

· Support the conduct of regular quantitative and qualitative analysis of relevant health databases and dashboards and provide public health recommendations based on the relevant population health databases

· Support the design and implementation of occupational and public health programs

· Conduct relevant public health research in the areas of emerging infectious disease, non-communicable diseases, and public health services to improve care for the population he is responsible for

· Assist in the preparation of documents such as new policies, clinical guidelines, best practices, policies, and work-instructions etc

· Carry out any other duties as may be reasonably be required by the Head of Department

JOB REQUIREMENTS

Education / Training / Experience

o Master’s Degree in Public Health, Epidemiology or equivalent

o Bachelor’s Degree in Health Sciences, Data Science or healthcare related field

o Previous work experience in the healthcare sector will be an advantage

o Proficient in Microsoft Excel, Access and one or more statistical software packages (e.g. SPSS, STATA, or SAS) will be an advantage

o Excellent written and verbal communication skills with good publication records in journal pleasant personality

o Able to work independently and yet be a good team player

Interested candidates please send a copy of your resume to [email protected]

Lynn Ho
R23114223

Recruiter's Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Temp Processing Support Officer

12 months

Bendemeer Road

$2000-$2700

Monday to Thursday: 8.30 am to 6 pm

Friday: 8:30 am to 5:30 pm

• Assist in processing of entry approval housing verifications.

• Conduct verifications of documents including tenancy contracts.

• Attend to public enquiries via phone or email on processing related issues on entry approval for housing verification process

• Independently see through ad-hoc assignments which may include compilation of data sets or data reporting

• Conduct preliminary assessment for applications with unique circumstances and propose appropriate course of actions

• Proficient in Microsoft Office – Excel & Outlook

• Good writing and communication (verbal and written) skills

• Able to independently propose appropriate course of action in processing cases with unique circumstances

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Our client looking for a Sales Support Executive (3 months to 1 year contract) to assist their team for the next phase of their business. They are located in the West - easily accessible.

Responsibilities:

• Handling incoming inquiries and collecting relevant caller information for follow-up by sales personnel.
• Assisting in the creation of proposals based on information provided by the Sales and Marketing team.
• Generating invoices and preparing monthly reports for consolidated billing purposes.
• Managing and organizing the filing system and software for waste information management.
• Supporting the Customer Service Manager in ensuring smooth daily operations within the team.
• Collaborating with the Customer Service Manager and Sales Director on matters related to customer care, market intelligence, and marketing communications.
• Updating the customer database with current and potential customer information.
• Coordinating with various departments, including logistics and operations, to meet customer requirements.
• Performing administrative tasks such as updating engineers' schedules, providing project details, and processing expenses.
• Ensuring clear communication between engineers and the Service Manager, preparing service quotations, and managing documentation.

Requirements:

• Proficiency in MS Office.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Our client looking for a Customer Service Assistant (3 to 6 months contract) to assist their team for the next phase of their business. They are located in the West - easily accessible.

Responsibilities:

• Handling incoming inquiries and collecting relevant caller information for follow-up by sales personnel.
• Assisting in the creation of proposals based on information provided by the Sales and Marketing team.
• Generating invoices and preparing monthly reports for consolidated billing purposes.
• Managing and organizing the filing system and software for waste information management.
• Supporting the Customer Service Manager in ensuring smooth daily operations within the team.
• Collaborating with the Customer Service Manager and Sales Director on matters related to customer care, market intelligence, and marketing communications.
• Updating the customer database with current and potential customer information.
• Coordinating with various departments, including logistics and operations, to meet customer requirements.
• Performing administrative tasks such as updating engineers' schedules, providing project details, and processing expenses.
• Ensuring clear communication between engineers and the Service Manager, preparing service quotations, and managing documentation.

Requirements:

• Proficiency in MS Office.
• Invoice & Admin relevant experiences.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials and minimize churn rates.

A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Sustain business growth and profitability by maximizing value
• Analyze customer data to improve customer experience.
• The CSM will be dealing primarily (if not only) with enterprise clients. Experience working with big multi-B revenue clients would therefore be preferred.
• Identify and grow opportunities by active collaboration between the Sales Teams / Account Executives to ensure expansion.

Requirements and skills

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• A communications or marketing degree is preferred
• Passion for technology and for being a part of a fast-growing high-tech company.
• Driven, self-motivated, enthusiastic and with a “can-do” attitude.
• Excellent communication skills and fluency in English.
• Previous experience working on search and data intensive projects would be an advantage.
• Previous account management experience preferred.
• Experience in establishing relationships at end-user and senior decision-maker level within enterprise organizations.
• To be highly self-managed, reliant, responsive and able to prioritize.
• Customer centric approach is required.

Our Technical Tools (For information)

· Core software – Python, JavaScript, etc.

· Data storage – ElasticSearch, Redis, etc.

· Web components – Nginx, Flask.

· Frontend components – React, Backbone.js, Underscore.js.

· Cloud: AWS, Azure, Hetzner

· Other: Atlassian (JIRA, Confluence), Github, MS Office, …

Roles and Responsibilities

• Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.

• Provide information on services and sample collection requirements for onboarded clients.

• Arrange sample pick up at location as requested by clients.

• Provide information on when and how test results will be available.

• Assist customers with product or service-related questions, issues, and requests.

• Coordinate and ensure new client are created accurately.

• Assist delivery of laboratory results as needed by company or clients.

• Communicate delivery of results to healthcare providers following lab protocols and privacy regulations.

• Accurately update and maintain patient and client information in the healthcare company's database.

• General Administrative tasks relating to Client Service.

• Follow-up and/or notify clients of any rectification and rejection as required by the company.

• Clarify and notify clients of any matters as required by the company.

• Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution. Escalate complex issues to appropriate departments or management as necessary.

• Communicate and coordinate with all internal departments to ensure efficient flow of service and information.

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Stay informed about the various diagnostic tests and services offered. Provide accurate and detailed information about our products or services.

• Understand client's needs and provide quick, accurate and satisfactory answers to their queries and concerns.

• Contribute to a positive customer experience and build lasting customer relationships. Proactively seek feedback to make improvements.

• Ensure adherence to company guidelines, healthcare regulations and service standards and requirements.

• Safeguard patient confidentiality and privacy (PDPA).

• Handle ad hoc duties as required.

Requirements:

• Min Nitec in any discipline

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Officer

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Salary: up to $4000

Working Days & Hours: Mon-Fri Office Hours

Location: Upper Bukit Timah

Job Description:

Nursing duties

Job Requirements: Min Diploma/Degree in Nursing & VALID SNB BCLS w min 2 yrs of relevant perm inpatient ward experience, preferably in palliative & geriatric setting

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone Call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599