Total 46,881 Customer Service job vacancies in singapore

Roles & Responsibilities

- To perform a variety of administrative and clerical tasks.

- Providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.

- Able to work independently and confidence

- Willing to learn

We are always on the look out for the right talent and personality to join our team on a part-time or full-time basis, as our operations grow. We are intending to extend our operating hours, therefore the candidate will need to be able to commit to Saturday 9am to 5pm, and 1-2 weekday nights till 8pm, on a 3-5 day flexible work week.

We are willing to offer a competitive salary, benefits to the right candidate. Experience is preferred especially in the medical/dental field or previous customer facing roles, but training will be provided for candidates with no previous experience.

We also believe in career progression for candidates who perform well. There will be opportunity for promotion to team leader or managerial role.

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Only Singaporean may apply
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Working Hours:· Mon - Fri: 8.30am to 5.30pm / Sat: 8.30am to 12.30pm (rotating Saturday duty)

Job Description:

· Reports to the Customer Service Manager

· Responding promptly to customer inquiries

· Processing and coordinating customers’ orders, forms, applications, and requests

· Ensure customer satisfaction and provide professional customer support

· Communicating with customers through various channels

· Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc

· Good understanding and knowledge of company’s products

· Generates and processes new sales leads as necessary

· Update of product item code in the company’s system and expiry date management of products

· Compile and generate various monthly reports for the sales team

Job Requirements:

· Minimum diploma & above of relevant discipline

· Minimum 2 years of related experience preferably with food & beverage exposure

· Positive attitude and customer service minded

· Proficient in Microsoft Office applications (Excel, Words)

· Good communication and negotiation skills

· Proactive in solving problems

· Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking

· Entitled to monthly sales incentive @ $300 (subject to achievement of KPI)

· 1 month AWS

· Variable bonus scheme

· Medical insurance coverage

· $200 dental claim per year

· 14 days annual leave per year

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

R: 72ND6B7

Love being around babies and young children? Love to change a career into something meaningful?

We are looking for a Swim Coach and Fun creator to join our team.

The candidate's roles:

• teach the regular classes for babies, toddlers and kids
• manages all the admistrative matters
• manages the certification processes for the students
• manages the customer service
• manages the cleanliness of the pool area and centre

The candidate's requirement:

• responsible and fun loving
• able to work on at least 1 weekend
• able to manage young children
• confident
• Able to multi-task
• Good attitude

No experience needed. Confirmed candidate will be undergoing 6 months international qualification training.

Job Summary:

• Career Development & Progression pathways available
• Fun & Energetic Working Culture
• Staff Benefits
• 5 day work week (44hours/week)
• Multiple Location

Job Requirements:

• Passion for F&B industry
• Customer oriented
• No Experience are welcome to apply! [Training will be provided]
• Strong communication skills and works well in a team
• Able to work in a fast-paced environment
• Willing to engage in shift work, which includes work on weekends and PH

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Contract Period: From 1 March 2024 to 31 December 2024.

Working hours:
- Mondays to Fridays (except Wednesdays) 7:30am to 5:00pm, inclusive of 1hr lunch break
- Wednesdays: 7:30am to 4:30pm, inclusive of 1hr lunch break
- Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Services:

- handle counter services and walk-in customers
- Attend to all incoming phone calls, enquiries and deliveries.
- administer first aid to pupils where necessary and contact parents of unwell students
- routing of postal mails and courier mails
- collate and compile consent forms, survey forms and data
- Perform adminstrative tasks using basic Microsoft Office e.g.
- data entry, preparing documents & presentation materials,
- calling & engaging with parents for supporting documents etc.
- Assist printing and lamination of materials (e.g.teaching aids)
- Assist in major school events
- Any other work as assigned by the supervisor

Qualification, Skill & Experience:

- Effective team player with good communication and interpersonal skills
- Ability to work well under tight schedules
- Independent, resourceful and has a high level of commitment
- Candidates should preferably have 3 years of relevant experience
- Proficient in IT applications especially in Microsoft excel
- Standard First Aid trained
- Possess preferably one of the following qualifications:
o Higher Nitec or Nitec
o GCE ‘O’ or ‘N’ Level certificate or the equivalent
- Preferably Standard First Aid Trained
- Preferably Mandarin speaking

Highlights:

• In-house, end-user support
• Permanent job opportunity
• Great remuneration & benefits
• Fun & Friendly environment

Job Description:

• Provides technical network system and desktop support to ensure the smooth and effective delivery of IT services to the company.
• Carries out the installation, upgrading and maintenance of hardware and software.
• Handles troubleshooting of IT problems from users and assists in daily operations.

Requirement:

• Degree in Information Technology or Computer Science or its equivalent.
• At least 5 years of relevant work experience
• In depth knowledge of networking technologies: TCP/IP, LAN/WAN, Routers, Firewalls, VPN.
• Experience in Microsoft Windows Servers, Microsoft SQL, and VMWare.
• MCSE certified is a plus.
• Ability to handle work professionally, independently, and efficiently with a strong customer service mindset.
• Possess effective organizational and follow-up skills, paying attention to detail.
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.
• Demonstrate patience and ability to handle people tactfully.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

1. Current salary (breakdown)
2. Expected salary
3. Notice period
4. Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

• Position: Sales Admin Support Coordinator (Purchase Orders /Sales Admin/ Invoice)
• Location: Joo Chiat Road (EAST)
• Working hours: 5 days work week: Monday-Friday, 9am-6pm
• Salary (commensurate with experience): Up to $3,700 + Performance Bonus + Medical claim is capped at $200 per year + 14 days Annual Leave
• Duration: Permanent
• Industry: Information Technology Company

Main Responsibilities:

• Create purchase orders, invoices, packing lists and purchases.
• Verify shipment detail before delivery.
• Coordinate, monitor and follow-up with internal department/forwarders/carrier on document issuance, incoming / outgoing shipping and payment arrangement.
• Complete documentation for new customer/vendor registration.
• Arranging or coordinate for office maintenance services (eg. Air conditioner, printer, pantries appliances and etc.)
• Coordinating meetings and appointments and performing clerical tasks
• Any other administrative duties as required.

Requirements:

• At least NITEC certification and above.
• Good in Microsoft Office and Windows.
• Got experience with Trading
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications.

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Senior Consulting Manager (APAC)

EA No: 13C6684

Reg no.: R2197224

Job Summary:

• Location: East/ Central
• 44 hours/ week
• Basic + allowances + OT Payable, Gross $2500 and above
• Full time/ permanent role
• No experience needed, training provided

Job Scope:

• Provide customer service to walk in customers.
• Serve food and beverages to customers.
• Manage the cleaning of dining and kitchen spaces.
• Fulfill stewarding duties.
• Conduct cashiering tasks.

Requirements

- Candidate with passion for F&B industry

- Customer oriented

- No Experience are welcome to apply! [Training will be provided]

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Overall Responsibilities:

Responsible for order processing both inbound and outbound order request by customers.

Perform system update in Warehouse Management System and billing to customer.

Replying to email and coordinate with customers.

Duties & Responsibilities:

· Process outbound order, print pick list and delivery order and create new products via electronic ordering system and or manually key in.

· Provide information to relevant parties by telephone or email

· Perform billing in Quick Book Accounting System.

· Work closely with warehouse team on day to day inbound and outbound orders.

· Follow up with transporter on DO return and filing is done promptly.

· Ensure inbound shipment is updated in the system timely.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives

Working Days/Hours (depend on assignment):

• 5-day work week shift work, required to work on weekends
• 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

*Remark: Not allow using phones during working hours due to Private & Confidential (P&C) documents

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in Call Centre is highly preferred or Customer Service experience
• Mandarin speaking to liaise with Chinese customers
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Hiring for Bugis Junction

Timing between 5pm -9.30 /10pm. ( Negotiable)

No need to take orders.

Hiring evening service staff to assist beverage making,food serving and table clearing.

Able to read and converse simple English.

Standing working environment.

Have a Positive and Willing to learn attitude.

Meals and uniform provided.

Training provided.

• Collect payment and provide financial counselling for radiological procedures.
• Attend to patient queries over the counter (e.g: phone, email).
• Assist radiographers / nurses if required (e.g: bring patients to the scanning room).
• Handle the process of CD/ films/ Radiological report and adminstration work.

Interested candidate who wish to apply for this position, please send in your resume to [email protected]

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110980

EA Personnel Name: Lim Hooi Mei

5days, permanent, Clementi

Our client:

Building management system provider

Job Description

· Provide technical/operational guidance, engineering solution to the Maintenance Site Facility Management

· Attending to customer and supervise/planning manpower and sub contractor for the preventive and maintenance work

· Perform routine check, system back-ups & restoration, trouble-shooting and upgrading/improvement of system to ensure optimal functioning of BMS/DCS (Distributed Control System)/PLC/SCADA system with the objective pf reducing overall building energy consumption

· Record servicing & maintenance data and generate service report

Requirement

· Diploma/Degree in Electrical or Mechatronics Engineering.

· Min 1 year experience up with BMS(building management system/building automation / PLC(programmable logic control) / HVAC (heating, ventilation n air-conditioning system)

· Understand AutoCAD and electrical drawing

Whats on offer:

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Your main job responsibility is to develop and plan early childhood programmes for the children in the centre:

Support the learning and development of infants and toddlers through interactive and stimulating experiences.

Responsible for implementing and execution of classroom and outdoor activities and ensuring a safe, conducive learning environment for the children.

Complete lesson evaluations / reflection. Communicate with families on their child's progress and development.

Maintain proper children's record and prepare child's portfolio for Parent Teacher Meeting (PTM).

Maintain record keeping for centre's operation purpose - audit, licensing, tracking, monitoring. Active participation and sharing of ideas, suggestions, learning, concerns and challenges during meetings.

Provide coverage duties for staff on leave and other adhoc duties. Plan and carry out events, excursions, workshops, collaborations with community etc.

Job Requirements:

Must have attained Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY). Registered with Early Childhood Development Agency (ECDA). Have a valid certificate in first aid recognised by ECDA. Preferably have infant care experience in a pre-school setting. Demonstrate good communication skills. Adequate knowledge of current early childhood care and education development theories, research and practices possess classroom management skills and able to handle children's temperaments. Possess the necessary skills to plan, execute and evaluate appropriate developmental lessons.

We regret that only shortlisted applicants will be notified.

☑ AWS + Performance Bonus

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Overseeing software application functionality
• Lead a team of IT Engineers in support & operations of IT applications.
• Assess system performance and recommend improvements
• Develop IT policies and practices

Requirements:

• At least a Diploma in computer science/IT or related certifications
• At least 5 years of relevant experience.
• Proven analytical skills

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 14C7092

EA Registration Number | R1766892

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Responsibilities

- Assist in all admin and operational duties.

- Administrate E-commerce platforms including order fulfilment and return

- Uploading of product content to social media and website

- Update and maintain inventory in the system

- Handling all customers queries.

- Assist in packing of goods and liaise with the delivery company for the delivery

Requirements

Minimum O level

Proficient in Microsoft Office (Word and Excel)

Knowledge of Adobe Photoshop is consider a plus

Able to work independently

Good communication skill

Commitment Hours:

• Able to commit on Weekends and Public Holidays
• Working hours from 9am-6pm (3 days a week)

Benefit:

➡️ Career progression

➡️ Friendly environment

➡️ Bonus, Leave, Allowance

Responsibilities:

• Provide excellent customer service, addressing inquiries and ensuring customer satisfaction.
• Take customer orders, process payments, and deliver orders accurately and promptly.
• Maintain cleanliness and hygiene in the dining and service areas.
• Set up and replenish dining tables, ensuring a welcoming environment.
• Assist in food preparation, handling, and serving when required.
• Collaborate with kitchen staff to coordinate order fulfillment.
• Follow standard operating procedures and safety guidelines.
• Handle customer complaints or issues professionally and escalate when necessary.
• Upsell and promote menu items and special offers to customers.
• Perform opening and closing duties, including cleaning and restocking.

Qualifications:

• Previous experience in customer service or the food service industry is a plus.
• Excellent communication and interpersonal skills.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Lee Cheng Yin (Gina) (R22104523)

EA License No: 20C0358

• Handling day-to-day operations of the service centre in accordance with company brand position and guidelines.
• Perform and ensure all repairs and servicing are executed in accordance to company's standard operating procedures and performance indicators.
• Perform equipment diagnostics, troubleshooting, mechanical and electrical repair and maintenance.
• Perform on-site servicing and installation if required.
• Assist in ad hoc project work.
• Co-operate with Customer Service Team and follow company's procedures and protocols to ensure smooth workflow and customer satisfaction.

Job Requirements:

• 1-2 years of relevant experience in repairing Electronics Products.
• ITE/ Diploma in Electronics/ Mechanical or related is welcome to apply. NO Experience required. Training Provided.
• 5 day work week.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Location (Nearest MRT): Pioneer

Salary: $2,500 to $4,000 (Depends on experience)

Duration of Work: 1 Year Contract (Extendable)

Work Days & Hours: Mon - Thurs 8.30 am to 5.45 pm, Fri 8.30 am to 5.15 pm

Responsibilities:

• Provide administrative support for examination matters including supporting the Board of Examiners meeting, examination timetabling and post examination analysis
• Provide administrative support for the Overseas Exchange Programme such as pre-departure administrative matters, course mapping, post exchange credit transfer and professional attachment matters
• Develop a digital media strategy for the programme and provide support for student and alumni engagement activities, outreach events and publicity matters
• Provide administrative support for annual admissions exercise and accreditation exercise

Requirements:

• Recognised Degree in any discipline
• At least 3 years of relevant working experience preferably in a tertiary institution
• Prior experience in programme management and operations in an institute of higher learning would be an advantage
• Good knowledge of IT skills in Microsoft applications
• Strong analytical thinking and communication skills, both written and verbal
• Good interpersonal skills with a genuine interest in interacting with students
• Strong in contents management and marketing for social media and website
• Good organisational skills and able to attend to details

Interested applicants, please send your resume to via email [email protected] [Attn: Fiona]

OR WhatsApp / Telegram 8338 3121 [Attn: Fiona]

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)

Position Summary
As an IT Helpdesk Manager, you are responsible for leading a desktop support team, ensuring timely and effective resolution of IT support requests and incidents. IT helpdesk manager also responsible for overseeing, delegates, and participates in the diverse job tasks of the desktop support including but not limited to, hardware and software, printers, projects, and related IT equipment.

Key Responsibilities

• Lead and manage a team of desktop support engineers, providing guidance, support and mentorship.
• Plan, coordinate, and prioritize team activities to ensure timely and effective resolution of IT support requests and incidents.
• Setting performance goals and conducting regular performance evaluations.
• Develop and maintain IT SOPs, documentation, and asset inventory.
• Facilitating communication between the helpdesk team and other departments within the organisation.
• Providing regular updates to management on helpdesk performance and key metrics.
• Staying informed about industrial best practices and emerging technologies will enhance the helpdesk’s capabilities.
• Monitor and report on SLA related to desktop support service levels, team productivity, and customer satisfaction.
• Assist in quotation and purchase requisition for IT purchase request.
• Log all incidents (either via phone or email) into the Incident Management System and handle all incidents within the SLA.
• Troubleshoot and resolve end user application issues, maintain, and update technical support documentation.
• Engaged in internal EUC projects, PC/Laptop purchase, part replacement / repair for end user computing devices.
• Assist in the testing and rollout of the software / patches to all PCs.
• Proactively monitor, identity, investigate and resolve technical issues.
• Understand the user’s requirement, provide recommendation and solution to the user within SLA.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
• Conduct regular team meetings to communicate updates, provide training and knowledge sharing, and foster a positive team culture.
• Participate in hiring and onboarding activities, including conducting interviews, and training new team members.
• Stay up to date with industry trends, emerging technologies, and best practices in desktop support and service management.
• Developing and implementing efficient helpdesk processes and workflows.

Requirements

• Bachelor’s degree in engineering, Computer Science, IT or similar.
• Strong oral and written communication skills with demonstrated abilities to communicate with other department team members.
• Minimum more than 10 years of experience in End User support environment.
• Minimum 5 years of management experience that demonstrates proficiency in leadership techniques and management of resources.
• Hands-on experience with a wide variety of computer software, hardware and peripherals including AV/VC systems.
• Work experience in 24x7 manufacturing environment is an added advantage.
• Good interpersonal skills for customer relations.
• Ability to work under pressure.
• Strong analytical and problem solving/troubleshooting skills, combined with ability to provide quick resolution to problems.
• Knowledgeable in-service desk systems and IT tools.
• In-depth knowledge of servers and network, data organization, and both hardware and software.
• Must be team-oriented, possess a positive attitude and work well with others.
• Have a genuine passion for providing excellent customer service and a problem -solving attitude.