Job Description

1. Build strategic relationships with key clients, both externally and internally, and bolster the company's market position.

2. Serve as the principal sales contact for major clientele, fostering long-term relationships, and maximizing sales opportunities to achieve sustainable revenue streams.

3. Stay up-to-date with data centre industry trends and technological advancements.

4. Oversee the achievement of sales objectives by gathering feedback from clients, ensuring they are in line with the company's strategic direction and growth goals.

5. Work closely with product development, marketing, and sales teams to align business development efforts with company goals.

6. Formulate strategic sales plans to effectively penetrate new markets and cultivate business opportunities in the tech industry.

Requirements

1. Familiarwith Internet Data Centre sectors and possess a deep understanding of market dynamics.

2. Proactive, independent and able to multi-task and work in a start-up environment

3. Exceptional people management skill

4. Confident to build strong business relationships and think creatively about partnership opportunities

5. Proficiency in English & Mandarin to communicate with different counterpart in China and Singapore

6. Candidates with proficiency in European languages are highly encouraged to apply.

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

We are partnered with an established bank in search of a Manager for thier Data Centre, to oversee the end-to-end operations and maintenance of data center facilities, ensuring high availability, optimal performance, and adherence to stringent security and regulatory standards.

Responsibilities:

• Data Centre Operations & Maintenance:Lead 24/7 operations, ensuring compliance with all regulatory and operational standards, and maintain uptime and system availability.
  Oversee facility infrastructure, including power, cooling, security, and network management to support high-density, mission-critical environments.
  Conduct regular inspections and proactive maintenance to prevent disruptions.
  
• Cluster Supply Organisation Collaboration:Engage actively in a cross-functional team structure, working with agile methods that support rapid, flexible responses to changing conditions and customer needs.
  Embrace iterative development practices, continuously enhancing products and services to deliver valuable functionalities to customers.
  
• Team Leadership & Development:Lead a team of data center technicians and engineers, guiding skill development, encouraging accountability, and fostering a “fail fast” approach to enable rapid correction and adaptation.
  Share specialized knowledge across cells and chapters, maintaining open communication for regular, timely feedback.
  
• Strategic Planning & Process Improvement:Coordinate data center activities, including system installations, upgrades, repairs, and maintenance, aligning with the bank's digital strategy.
  Manage the full product lifecycle, taking quality, compliance, and customer needs into account.
  Implement agile quality assurance and risk management frameworks to ensure secure, reliable operations.
  
• Capacity & Resource Management:Anticipate capacity needs, optimize space, power, and cooling, and manage a budget to ensure cost efficiency while maintaining performance standards.
  Organize and prioritize regular tasks, using a proactive approach to risk, compliance, and resource management.
  
• Security & Compliance:Ensure physical and data security, maintaining compliance with regulatory standards (e.g., PCI-DSS, ISO 27001) and internal policies.
  Coordinate disaster recovery (DR) and business continuity (BC) planning, ensuring frequent failover testing and readiness.
  
• Vendor & Stakeholder Engagement:Manage relationships with vendors and service providers, ensuring adherence to service-level agreements (SLAs).
  Liaise with IT and business stakeholders to align data center activities with broader business goals.
  

Requirements:

• Degree in Computer Science, Engineering, or a related field
• Financial Services experience is a must
• Minimum of 7 years in data center operations
• At least 4 years in a management role in the banking or financial sector.

Handle data entry , phone enquiries, customer service , assist customer registration. Prepare administrative documents and assist

customers in their registration process.

1. Administer, facilitate, coordinate and conduct in-house programs:

• Standard operation procedures.
• Design, produce training content/materials.

2. Handle and participate in staff activities:

• Sport competitions.
• Annual and quarterly staff gathering.
• Staff trip.
• Festival celebration.
• Assist in any company event but not limited to qing ming and enlightenment ceremony duty.

3. Employee training and development sop and iso audit:

• Prepare training needs analysis and yearly training calendar.
• Produce, update, maintain, compile and continuously improve training materials.
• Prepare training attendance records, evaluation and present analysis reports.
• Handle and administration of quarterly iso training audit.

4. Administrative/general

• Assist in daily administration work including but not limited to prepare memo, notice and minutes writing.
• Any other duties as assigned by the superior/management to you from time to time.

Qualification

1. Secondary / Diploma in Business Admin or equivalent.
2. Minimum 2 years working experience in related field.

Experience & Skilled Required

1. Presentable and well groomed.
2. Customer service oriented.
3. Good communication skill.
4. Proficient in spoken and written English and Mandarin.
5. Computer literate and well versed in Microsoft Office Applications

* Proficent in Microsoft Office skills

* Experienced in tendering and presentation in project sales calls

* Experience in local MCST environment a must

* 3-5 years of Sales experience an advantage

* Able to work independently to achieve target set out by company

* Semi office based

* Own transport will be an added advantage

* Passion in sales presentation needed as job requires meet up with clients constantly

-English and Mandarin literacy is a must as clients will be local residents

• Location: Penjuru
• Salary: $2800 - $3100
• Working days: Monday – Friday
• Working hours: 8:30am – 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years’ experience in Logistic Operations
• Proficient in Microsoft Office

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Description & Requirements

• Report to and support Account Director & Manager to maintain, develop and grow existing and new client accounts.
• Perform ad hoc administrative tasks as assigned by the Directors
• Able to analyse clients’ needs and understand client goals and provide relevant support and advices.
• Ensure project meet deadlines and match client expectations
• Coordinate with internal creative team and external suppliers to align on project tasks
• Maintain the consistency of the Company brand and enhance the brand value

Job Requirement

• Diploma or above in Business Administration, Marketing or equivalent
• 1 - 2 year(s) of experience in account management or customer service is an advantage
• Strong organisational skills to handle multiple client accounts
• Able to prioritize tasks and meet deadlines in a fast-paced environment
• Strong verbal and written communication & presentation skills
• Highly motivated, positive attitude and proactive approach to problem-solving
• Hardworking, fast learner and able to work independently and in a team player in a fast-paced environment

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Customer Service Reception

• Somerset / Tanjong Pagar
• 6 days
• Mon-Fri 10am -7pm / Sat 10am - 6pm
• $2,500 - $3,500 (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• 5 days 8:45am - 6pm
• S$2,500 - 3,200
• Marymount

Responsibilities:

• Provide support to sale department

• Co-ordinate between customers and transporters, warehouse etc

• Preparation of documents for Import / Export/ Transhipments / D/O release

• Verifying for all costs

• Attend to enquiry on rates, shipment tracking, etc

• Liaise with overseas agents and customers to ensure smooth shipment

Requirements:

• Min 1-2 years of working experience in the related field is required for this position.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• 5 days 8:45am - 6pm
• S$2,500 - 3,200
• Marymount

Responsibilities:

• Provide support to sale department

• Co-ordinate between customers and transporters, warehouse etc

• Preparation of documents for Import / Export/ Transhipments / D/O release

• Verifying for all costs

• Attend to enquiry on rates, shipment tracking, etc

• Liaise with overseas agents and customers to ensure smooth shipment

Requirements:

• Min 1-2 years of working experience in the related field is required for this position.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities:

• Ensure smooth daily operations of reception counter.
• Monitor and ensure that the reception area is kept tidy.
• Receive and greet visitors professionally and in a courteous manner and manage courier services.
• Handle incoming calls in professional manner and direct it to the appropriate person.
• Manage all meeting rooms, office equipment & telephone systems, office supplies.
• Maintain and order pantry stocks e.g. drinks and snacks and maintenance of coffee machine.
• Maintain office security by following safety procedures and controlling access via the reception desk (issue visitor access card, etc).
• Liaising with customers, contractors, building management, suppliers and cleaner.
• Weekly check on cleaning services e.g. cleanliness of office carpet, pantry, etc, and provide feedback to cleaning service vendor on any unsatisfied work done.
• Maintain and upkeep of office admin records and filing system.
• General maintenance and housekeeping of the office premises and equipment.
• Ensure that all the main doors (general areas) are duly locked securely after office hour
• Coordinate fire drill exercise and maintain proper records after each exercise.
• Maintain and upkeep of ABPGROUP offices key press box.
• Handle letterbox and distribute letters.
• Arrange ad hoc office lunch ordering, company events and other administrative duties.

Requirements:

• Training is provided.
• 1-2 years of working experience.
• Good in written and interpersonal skills.

Experience supporting applications in a Linux environment • Strong scripting skills – Python, Bash, Shell, Perl • An understanding of monitoring, and performance management • Excellent verbal, written communication and problem solving skills • Strong ownership experience and a track record of delivering results • Experience developing tools and/or automating processes • Experience with supporting FIX protocol • Experience with application monitoring systems such as ITRS Geneos • Experience with Control-M job scheduling

Budget 8000$

NISHIKANE IS HIRING (Kappo Omakase)

Summary and Benefits

• Service Crew: $2,200 - $2,900
• Location: 10 Stanley Street (Walking distance from Telok Ayer MRT)
• 5.5 days, 44 hours per week
• 16-seater fine dining working environment
• Sign-on bonus, Staff Discount, Staff incentive program
• On Job Training will be provided

ROLE & RESPONSIBILITIES

Service Crew

• Provide smooth and efficient services at the Restaurant
• Prepare opening and closing of the Restaurant
• Standard service duties include taking and processing food orders, receiving and handling guests, cashiering, preparation of beverages etc
• Provide friendly, excellent quality service to all guests
• Clear and reset counters or tables
• Execute any other ad-hoc duties and responsibilities as assigned

REQUIREMENTS

• Minimum Secondary school education with ‘O’ Level passes
• Experience in a Japanese fine dining environment will be an advantage
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Great team player and customer service-oriented
• Possess Food Safety and Hygiene certification
• Able to work on evenings, weekends, and public holidays

**We regret to inform you that only shortlisted candidates will be notified. **

Please click the APPLY button or send your resume directly to 87646672 or [email protected] with your availability date and expected salary.

• Support duties related to accounts payable and accounts receivable functions.
• Prepare of financial and statistics statements and report.
• Monthly bank and accounts reconciliation.
• Handle petty cash claims and reimbursement.
• GST returns and ensure all transactions comply with IRAS's regulation.
• Liaise with auditors and preparing audit schedules.
• Manage full sets of accounts and ensure timely & accurate month end closing.
• Other ad-hoc duties.

Job Responsibilities:

• Greet and welcome customers in a professional and friendly manner
• Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner
• Schedule appointments and maintain the appointment calendar
• Maintain accurate records of customer interactions and transactions
• Assist with customer complaints and provide appropriate solutions
• Handle and resolve customer complaints and escalate to the appropriate department or manager when necessary
• Process payments and issue receipts to customers (cashiering)
• Manage the company's correspondence and respond to emails in a timely manner
• Maintain a clean and organized reception area

Requirements:

• Experience as a receptionist, administator, customer service representative or a similar role preferred
• Experience within a spa environment would be a plus point
• Excellent communication skills, both verbal and written
• Able to work independently and in a team
• Basic proficiency in Microsoft Office
• Able to multitask and prioritize tasks effectively

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

GYUKATSU KYOTO KATSUGYU IS HIRING!

Summary and Benefits

• Service Crew: $2,200 - $2,900
• Restuarant Supervisor: $3,000 - $3,500
• Location: Raffles City Shopping Centre
• 5 days, 44 hours per week
• Sign-on bonus (T&C applies)
• Staff Discount
• Staff incentive program

ROLE & RESPONSIBILITIES

Restaurant Supervisor

• Responsible for overseeing the daily restaurant activities and operations.
• Managing restaurant staff's work schedules.
• Monitoring inventory and ensuring that all supplies and other restaurant essentials are adequately stocked.
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Support and assist team members in handling guest inquiries and requests.
• Responding efficiently and accurately to restaurant customer complaints.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Ensure compliance with sanitation and safety regulations.
• Standard service duties

Service Crew

• Provides smooth and efficient service at the Restaurant ensuring that standards are always met.
• Presents menu/drinks list, answers inquiries and provides recommendations to guests after assessing their needs and preferences.
• Strives to provide excellent quality service to all guests.
• Takes guest orders and serves without unnecessary delay.
• Be familiar with and have good knowledge of the Outlet’s Menu
• Maintains par stocks of beverages and guest supplies.
• Clears and resets counters or tables.
• Ensures all glasses are well polished.
• Assists in stock inventory and maintains an accurate inventory record.
• Standard service duties.

REQUIREMENTS

• At least 1 year of relevant experience in the F&B service field.
• Min. secondary school education with 'O' level passes
• Able to start work immediately or within a short notice period would be preferred.
• Possess Food safety and hygiene certificate
• Must be comfortable working on weekends and public holidays.

**We regret to inform you that only shortlisted candidates will be notified. **

Please click on the APPLY button or send your resume directly to 87646672 or [email protected] with your availability date and expected salary.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Salary : $2,500 - $3,300
• Location: Buangkok
• Working hours: 44 hours - perm 12 hours Night shift
• Monday - Sunday (4 days work week) 8pm to 8am

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home premises

Job Requirements

• Diploma in psychology , social work , counselling or relevant field
• Willing to work rotating shifts including night shift and weekends
• Training provided

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Customer Service Executive (Ocean Freights)

• 5 days 8:45am - 6pm
• work on Saturday once in every 3 months (9:30am - 12pm)
• S$2,500 - 3,200 (Depends on Experiences)
• (Marymount)

Responsibilities:

• Provide support to sale department

• Co-ordinate between customers and transporters, warehouse etc

• Preparation of documents for Import / Export/ Transhipments / D/O release

• Verifying for all costs

• Attend to enquiry on rates, shipment tracking, etc

• Liaise with overseas agents and customers to ensure smooth shipment

Requirements:

• Min 1-2 years of working experience in the related field is required for this position.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Objective:

To provide comprehensive IT support services for client’s end-user experience, desktop support, basic network troubleshooting, and reporting, ensuring smooth and efficient operations. The IT Helpdesk Support Engineer will deliver timely, high-quality service to maintain and enhance the overall IT experience for end users.

Key Responsibilities

1. End-User Experience & Desktop Support

· Provide first-line support to client’s employees for all IT-related issues, including software, hardware, and peripheral troubleshooting.

· Set up and maintain desktops, laptops, and mobile devices, ensuring compliance with client’s IT standards.

· Assist with onboarding and offboarding processes, including user account setups, profile configurations, and deactivation of accounts.

· Troubleshoot and resolve technical issues both in-person and remotely, focusing on minimizing downtime and disruptions to business operations.

· Offer project support and solutions to enhance user experience, ensuring high customer satisfaction levels.

2. Basic Network Support

· Perform initial network troubleshooting (connectivity issues, VPN, Wi-Fi, etc.) and escalate unresolved problems to the network team.

· Collaborate with network administrators to ensure a stable and secure user environment.

3. Reporting and Documentation

· Log and manage helpdesk tickets efficiently in the ticketing system, tracking status, resolution times, and user satisfaction.

· Provide regular reports on helpdesk activities, common issues, resolution times, and trends to the User Experience Lead.

· Maintain clear and accurate documentation of procedures, resolutions, and frequently asked questions for both users and the support team.

4. Service Level Expectations

· Respond to user requests promptly, aiming for first-time resolution where possible.

· Prioritize and escalate issues according to defined service levels and criticality of business impact.

· Ensure high availability and excellent customer service to all client’s employees, fostering a positive user experience.

5. Overtime, Public Holidays, and Weekends

· If required to work overtime, weekends, or public holidays, the engineer must seek prior approval from the User Experience Lead.

Reporting Line:

The IT Helpdesk Support Engineer will report to the User Experience Lead, aligning with organizational objectives and enhancing end-user satisfaction.

Customer Focus:

The engineer will maintain a customer-centric approach in all interactions, emphasizing proactive communication, empathy, and efficient problem resolution to meet user needs and exceed expectations.

HR cum Admin Assistant

• Working days : Mon - Friday 830am-530pm
• Salary range: $2,400 - $2,800
• Location: Changi South

Job Responsibilities

• Handle all office administrative work
• Handle all purchase , like stationeries, pantry needs, etc
• Handle company assets purchase, renewal of vehicle VPC, Road Tax and Insurance for vehicle and office.
• Assist with Invoicing.
• Perform incoming and outgoing process of staff
• Handle Directors expenses claim and administrative stuff like – booking of air ticket and accommodation.
• Perform any other duties and responsibilities as and when assigned by the superior or management

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279