Total 6,522 Customer Service job vacancies in tanah merah harbourfront and marina bay

Description

As a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing and improving user experience, customer retention and business expansion and continuity. Furthermore, you will act as a liaison between product, service, and sales, incorporating product expertise and customer feedback. Thus, you will be the "voice of the customer."

• Build strategic senior level relationships with assigned customers and continually delight them with a positive, customer-centric attitude.
• Provide proactive strategy update with assigned customer accounts.
• Become an expert in the way our customers operate and educate internal stakeholders on how to support them more strategically.
• Work closely with Sales, Product Development and Services teams to ensure an exceptional customer experience.
• Be a customer advocate while capturing customer feedback and reporting requests to internal stakeholders and senior management.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, retention, and account growth.
• Support revenue retention and growth through increased service adoption and increased usage.
• Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities.
• Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc.
• Determine usage patterns and use them to gain insights and provide guidance to Sales, Marketing and Product Strategy in identifying opportunities and increase customer satisfaction.
• Be a customer advocate while capturing customer feedback and reporting requests to internal stakeholders and senior management.
• Travel to clients.

To be successful in this role, you should have:

• 5+ years of experience in a customer facing role including consulting, technology delivery, account management, sales, or pre-sales within or servicing Capital Markets clients.
• Ideally 2 to 3 years experience in a Customer Success role within Capital Markets.
• Previous capital markets expertise working with derivatives and fixed income analytics in trading, risk management or related technology is very beneficial.
• Exceptional Stakeholder management skills including the ability to build and nurture strategic relationships within cross functional teams and managing account risks and issues escalations as necessary.
• Exceptional collaboration and communication skills with the ability to influence multiple stakeholders, prospective and actual clients without direct authority.
• Empathic communicator being the voice of the customer internally and closely engaged with the customers to maximize the success of their solutions.
• Skills to proactively orchestrate the customer’s journey towards their goals.
• Bachelor's degree in a technical discipline, such as Computer Science, Information Technology, Engineering, quantitative finance, financial engineering, mathematics, or physics.
• Fluency in English and one other Southeast Asian Language

Preference will be given to candidates that also have:

• Graduated from an advanced degree (Masters) in a technical discipline, such as MBA, Information Systems, quantitative finance, financial engineering, mathematics, or physics.
• Worked as a consultant and/or other professional/client services teams on software implementation projects or some experience in product management.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Recent experience in working with Java J2EE applications • Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL • Experience in programming languages such as JAVA/J2EE. • Experience in Unix commands , SQL queries • Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell • Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus • Exposure to banking industry is a plus • Dynamic individual with thirst to learn • Strong team player with excellent inter-personal skills • Ownership oriented and ability to meet SLAs with no compromise on the quality of the work Requirements • Must be graduate from IT or Computer Science • Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux • Need to have eagerness to learn and perform with committment

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status. Any ad hoc duties as assigned.

Key Responsibilities:

Capability Building

• Facilitate the development of small and medium-sized audit practices (SMPs) by conceptualising and executing initiatives to help drive digitalisation, upskilling and internationalisation of SMPs
• Proactively engage SMPs to understand their challenges and needs, identify opportunities for them to grow and help address industry issues
• Identify changes in the industry, including emerging trends and technologies that will affect SMPs
• Build and enhance strategic partnerships with various stakeholders
• Manage the virtual SMP Centre

Outreach and Awareness

• Organise outreach activities to promote awareness and adoption of SMP initiatives
• Organise targeted networking sessions and events for SMPs
• Organise focus group discussions to gather feedback to shape initiatives
• Support major events such as ISCA Conferences

Reporting

• Regular reporting on project status to relevant stakeholders
• Liaise with government agencies for grant support

Requirements:

• A degree in accountancy, business or its equivalent
• Previous working experience in a public accounting firm is a plus
• Current accountant/auditor looking for engagement role will be welcome
• Social media savvy
• Strong writing and presentation abilities
• Strong interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside ISCA
• Strong analytical skills and detail-oriented mind with a natural ability to multi-task
• Strong project management abilities

Responsibilities:

• Analysing existing Code base/Program for modification purposes.
• Designing/Deployment of Service in Container Environment
• Writing and implementing, clean, scalable code.
• Troubleshooting and debugging code.
• Verifying and deploying software systems.
• Recommending and executing program improvements.
• Maintaining software code and security systems.
• Creating technical documents
• Administer production jobs
• Understand debugging info
• Roll back a bad software push
• Block or rate-limiting unwanted traffic
• Well versed with Capacity/Performance Management
• Well versed with Production Support
• Use the monitoring systems (for alerting and dashboards)

Requirements:

• At least 5 to 10 years working in an L3 Production Support Environment with Internet and Mobile Banking knowledge which mainly involves Bug Fixing, Testing and Release MGMT.
• Bachelor’s degree in computer science, computer engineering, or information technology.
• Advanced knowledge of programming languages:
• Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL
• Back End: JAVA, Python, Node.js, REST, SQL, Firebase (Optional)
• Advance Knowledge on Containers and Spring FrameWork
• Knowledge of software systems and frameworks EONTEC & KONY (Optional)
• Familiarity with Agile development technologies.
• Ability to learn new languages and technologies quickly.
• Good communication skills.
• Ability to work as part of a team or individually on a project.
• Ability to work well under pressure.

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Tech Skills / Framework:

Core technical competency must require:

• end-to-end web based application infrastructure

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Oversee building and data centre facilities components, including Building Management System, Fire Detection and Protection systems, Energy Management System, Chiller, Electrical
• Conduct troubleshooting and maintenance of facility equipment
• Manage contracts for facilities and equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Responds to emergency and be on 24x7 standby
• Oversee new data centre projects including renovation and maintenance
• Responsible for site inspections / audits by authorities
• Scheduling and tracking of servicing jobs and vendor management

Requirements

• Educational qualification in Electrical / Mechanical Engineering or equivalent
• At least 1 – 2 years’ relevant experience in DC facility management and vendor management

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Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Monitor servers, systems, and networks in a 24/7/365 uptime environment.
• Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
• Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
• Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
• Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
• Utilize experience with the system to review documentation regularly.

Requirements

• ITIL Foundation V4 is preferred.
• Proficiency in monitoring tools, service desk systems essential.
• ITSM and ITOM certification is a plus.

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https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Resolve customer issues promptly, escalating when needed.
• Track and route problems efficiently.
• Maintain records and produce reports.
• Guide customers through troubleshooting.
• Deliver exceptional service.
• Document and close support tickets.
• Identify procedure improvements.

Please WA Jian Wei @ http://wa.me/6587389860 Shortlisted candidates will be notified

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Job Responsibilities:
Monitor servers, systems, and networks in a 24/7/365 uptime environment.
Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
Utilize experience with the system to review documentation regularly.


Requirements:
ITIL Foundation V4 is preferred.
Proficiency in monitoring tools, service desk systems essential.
ITSM and ITOM certification is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

WhatsApp Jian Wei @: http://wa.me/6587389860

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Recent experience in working with Java J2EE applications

• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL

• Experience in programming languages such as JAVA/J2EE.

• Experience in Unix commands, SQL queries • Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell

• Knowledge of Job scheduling, MQ setup, C:D setup experience is a plus

• Exposure to banking industry is a plus

• Dynamic individual with thirst to learn

• Strong team player with excellent inter-personal skills

• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work Requirements

• Must be graduate from IT or Computer Science

• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux

• Need to have eagerness to learn and perform with commitment

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities:

As the main contact for first-level end-user support, oversee and manage complex technical issues in a fast-paced business environment.
Operate and maintain VMware vSphere and Horizon VDI environments, conducting daily administration tasks such as upgrades, patches, and security configurations.
Monitor and optimize these environments, evaluate risks, and troubleshoot workloads.
Stay current on virtual machine technologies.

Quality Escalation Management, Exception Handling, Costs/Overhead Management and Contract Renewal skills and ensure that all SLA are met
Provide 24/7 on-call support, lead post-delivery teams for projects related to client applications, and maintain the Inventory Asset list.
Create and manage technical documentation and compile diverse maintenance reports.

Requirements:

Proficient in ITIL Framework practices.
Competency in Quality Escalation Management, Exception Handling, Costs/Overhead Management, and Contract Renewal, ensuring all SLAs are met.
Competence in Backup and Recovery Solutions.
Experience supporting enterprise virtualized environments on Desktop, OS, Client Applications, and Mobile Phones

OS Skill in: Window Clients/Servers o Linux (Red Hat, Centos, Ubuntu)

Min 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibilities

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Description:

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

Job Title: Company Director

Responsibilities:

1. Strategic Planning: Develop and execute the company's long-term strategy for growth and profitability in the automotive sector. Identify market trends, competitive dynamics, and emerging opportunities to drive business success.
2. Business Development: Lead efforts to expand our automotive business through new market penetration, strategic partnerships, and customer acquisition. Cultivate relationships with key stakeholders including OEMs, suppliers, and regulatory bodies.
3. Operational Management: Oversee all aspects of the automotive business unit, including manufacturing operations, supply chain management, quality control, and logistics. Ensure alignment with company goals, budgets, and performance metrics.
4. Product Development: Collaborate with cross-functional teams to drive innovation and continuous improvement in automotive products and services. Stay abreast of technological advancements and industry best practices to maintain a competitive edge.
5. Financial Management: Manage the financial performance of the automotive business unit, including budgeting, forecasting, and cost optimization. Drive initiatives to improve profitability, efficiency, and cash flow.
6. Team Leadership: Build and develop a high-performing team of professionals, providing mentorship, coaching, and guidance to achieve individual and collective goals. Foster a culture of collaboration, accountability, and excellence.
7. Compliance and Risk Management: Ensure compliance with all relevant regulations, standards, and industry norms pertaining to automotive manufacturing, safety, and environmental sustainability. Mitigate risks and address issues proactively to safeguard the company's reputation and integrity.

Qualifications:

• Bachelor's degree in Business Administration, Engineering, or related field; MBA or advanced degree preferred.
• Minimum of 10 years of experience in executive leadership roles within the automotive industry, with a demonstrated track record of success.
• Deep understanding of automotive market dynamics, trends, and competitive landscape.
• Strong strategic planning and business development skills, with a proven ability to drive growth and profitability.
• Excellent communication, negotiation, and relationship-building abilities.
• Solid financial acumen, with experience managing budgets, P&L statements, and financial performance metrics.
• Exceptional leadership qualities, including vision, decisiveness, and integrity.
• Ability to thrive in a fast-paced, dynamic environment and lead change effectively.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off and holidays.
• Professional development opportunities.

Roles and Responsibilities

:

The candidate provides analysis of workflow, recommend solutions and implements application solutions to meet customers needs. He/She translates requirements into business functional requirements.
Responsibilities include assisting with design, development, system configuration, implementation and support of assigned healthcare applications for the organization. Also responsible for planning, training and evaluation of application functionality. Responsible for working with the team and key customers to ensure appropriate development of training and
implementation of application functionality.

Identify requirements
• Performs in-depth analysis of workflows, data collection, report details, and
other technical issues associated with the healthcare systems.
• Investigate end users' preferences while making build decisions and analyze
business operations as they relate to build decision.
• Formulate specifications and definition of delivery platforms for applications
• Determine the appropriate approach for new assignments

Develop applications
• Build application workflow and content as assigned by department
lead/manager.
• Follows functional specification documents to create workflow and content
within the application.
• Perform development of program logic for new applications
• Work with report writers to ensure that the application has the necessary
reports.

Implement applications

• Complete thorough unit testing of all build prior to handoff for functional and/or integrated testing.
• Integrate applications with back-end services
• Prepare test plans
• Conduct system integration and user acceptance testing

Optimise applications

• Analyse application performance based on user feedback and system reports
• Modify design logic in existing applications
• Evaluate recommendations to improve application performance
• Integrate new products with existing applications to improve the functionality and/or design
• Create user and technical documentation

Maintain applications

• Provide high-level maintenance and update of an existing applications to improve functionality and process flow
• Collects information regarding potential system enhancements and functionality needs.
• Solve unique and highly complex problems by taking a broad perspective to identify solutions
• Provide solutions to overcome complex problems using the latest technologies
• Anticipate internal and/or external business challenges and/or regulatory issues
• Oversee the maintenance of technical documentation of application’s technical architecture, code changes, issue resolutions and procedures
• Collaborate with external stakeholders and vendors to resolve problems

Requirements / Qualifications

:

a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline

b) 1-3 yrs of Technical / Application Support experience on multi technology platforms

c) ITIL v3/v4 certification and strong service oriented experience / background preferred.

d) Knowledge and understanding of IT industry environment and business needs

Sales Support Engineer (Indoor)
Working days: 5 days
Working hours: 8am-5.30pm (Mon-Thu), 8am-5pm (Fri)
Salary: $2200 - $3000
Location: Kaki Bukit

Responsibilities:

• Provide support to Sales Managers
• Response to customer’s enquiries, preparation of quotation and tenders for submission
• Provide co-ordination duties, support customers and coordinate with factory for technical matters
• On job training will be provided to understand how to select a control valve
• Other ad hoc duties as assigned by management.

Requirements:

• Proficient in Microsoft office
• Diploma in Engineering (Preferably Mechanical/Mechatronic)

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Monitor servers, systems, and networks in a 24/7/365 uptime environment.
• Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
• Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
• Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
• Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
• Utilize experience with the system to review documentation regularly.

Requirements

• ITIL Foundation V4 is preferred.
• Proficiency in monitoring tools, service desk systems essential.
• ITSM and ITOM certification is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Job scope:

• Responsible for installation, commissioning, maintenance, and repair of current installed base of equipment for APAC.
• Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.
• Conform always to safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
• Ensure that guidelines and standards of work expected by company are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.
• Provide Service Support and basic training after installation.
• General Service administration activities and report submission.
• Responsible for proper spare part handling per internal procedures.

Job requirement:

• Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education.
• Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.
• 2~3 of experience in maintaining analytical instruments or semiconductor equipment is preferred.
• Able to read circuit diagrams and technical manual
• Excellent verbal and written communication and presentation skills with MS office proficiency.
• Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.
• Able to travel both domestically and internationally on short notice

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format to [email protected].

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Ng Theng Yee | Reg No: R22108658

Job Details

Location: Mapletree Business City (MRT: Labrador Park)

Working Hours: 5-Days Work Week

Work Type: 9 to 12 Months Contract

Salary: Up to $ 2,700 per month + Allowance + AWS

What you will be working on?

• Assist in helpdesk function for users of the website & application etc.,
• Handle incoming calls from users
• Perform data entry and record management
• Assist users to solve basic technical problems such as password reset
• Other ad hoc duties as assigned

What are we looking for?

• Singaporean only
• Minimum O-Level in any discipline with good command in English.
• Prior call centre experience would be an advantageous.

Interested candidate may apply via email to [email protected] (indicating Job ID J44255 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Carmen Tan Huei Mun | R23115837

ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C5781

Responsibilities

· Responsible for installation, commissioning, maintenance, and repair of current installed base of XRD & XRF for APAC.

· Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.

· Conform always to Malvern Panalytical and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.

· Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.

· Provide Service Support and basic training after installation.

· General Service administration activities and report submission.

· Responsible for proper spare part handling per internal procedures.

Requirements

· Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education. Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.

· 2~3 of experience in maintaining analytical instruments or semiconductor equipment is preferred.

To apply, please visit to www.gmprecruit.com and search for Job Code: 24302.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

Salary: Up to $2500 per month

Location: Pioneer Road

Contract Duration: 3 months convert to perm

Mon to Thurs 8.30am to 6pm

Fri 8.30am to 5.30pm

Alt Sat 8.30am to 12.30pm

Safety shoes required (not provided)

Job:

• Order processing for inbound or outbound shipments
• Shipment planning and coordination with internal team and customer on daily shipment matters
• Order processing

Requirements:

• Singaporean
• Some relevant working experience in store/warehouse environment will be an added advantage
• Willing to work on weekend and overtime.
• Safety shoes required
• Willing to commit for the long term (minimum 1 year)
• Notice period: Immediate

**We regret that only shortlisted candidates will be notified**

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About the role:

This position requires a minimum of 3+ years of experience in supporting or developing application.

Main responsibilities:

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA)

Your background:

• Possesses strong analytical, logical and problem solving skills
• Technical background around industry leading DevOps tooling.
• Excellent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Understanding and respect of cultural diversity
• Ability to multi-task and work independently with minimal supervision
• Understand concepts of IT Production environment and deployment process/piplines.
• Good hands on experience in following technologies:

1. Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
2. Versioning control systems: Git , AzureDevOps|TFS and SVN
3. SQL scripting (SQL Server or Oracle are preferred)
4. JIRA platform experience

• Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

• Experience working in the financial industry or a similarly regulated environment.
• Additional certification in ITIL, sybersecurity
• Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

• Strong communication (written, and verbal) in English is a must.
• Proactive style of working, organizational skills.
• Strong analytical and problem solving skills.
• Ability to multi-task and work independently with minimal supervision.
• Team player mindset.
• Understanding and respect of cultural diversity.

EA License Number : 11C4879

Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Asset Management, the investment management business of the HSBC Group, serves HSBC’s worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. Global Asset Management fulfils its purpose of connecting HSBC’s clients with investment opportunities around the world through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight.

We are currently seeking a high calibre professional to join our team as a Maternity Cover - Energy Transition Infrastructure (6-months contract).

Principal Responsibilities

Candidate will play a support role to the maternity coverage lead. This role requires a highly organized, detail-oriented individual with excellent communication skills and organizational skills.

• Marketing Material Update : Update latest marketing materials, pitchbooks, thought leadership pieces
• Event Management : Support coordination of logistics and communications for investor days, conference calls, and roadshows
• Updated Notes/Database : Investor tracking, updated notes, investor mapping database
• Internal Collaboration : Work closely with the investment team, marketing, sales teams and communications teams to ensure a unified message
• Data room management for ETA fund

Qualifications

• Degree level education (or equivalent)
• Excellent verbal and written communication skills
• Ability to interpret and communicate complex financial information clearly
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proactive and able to work independently
• Strong interpersonal skills with the ability to build and maintain relationships
• Ability to work in a dynamic environment and manage overlapping timelines for key duties

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000K2TM

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo