Total 1,433 Customer Service job vacancies in tanjong pagarr central singapore

Descriptions:

• Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request and queries
• Escalate issue and follow up
• Data entry all cases into system accurately and timely
• Respond to customer email timely
• Apply to procedure, process and meet KPI

Requirements:

• Min GCE ‘N’ level / Nitec / 'O' level / Diploma
• 1-2 years of customer service experiences
• PC literate
• Good communication skills.

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

• 5.5 working days (Mon-Fri 8.30am - 5.30pm; Sat 8.30am-12pm)
• Office location at Boon Lay
• $800 Transport Allowance (Own Transport / Vehicle)
• Bonus Benefit
• MNC

Responsibilities

• Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
• Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions.
• Developing and implementing service strategies to enhance customer experience and meet service objectives.
• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
• Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving.
• Lead and manage the service department, including staffing, training and performance management of service personnel.
• Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
• Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
• Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
• Monitor and analyse service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
• Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
• Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
• Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
• Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R22106669

(CENTRAL REGION) - Robinson Road

We are seeking an assistant manager / manager who is driven and passionate about delivering exceptional service and value to our valued clients.

The ideal candidate must have a strong background in Trust with people management experience and possess a growth mindset.

Key Responsibilities:

• Manage a portfolio of trust accounts, ensuring compliance with the terms of the trust documents, legal requirements, and fiduciary duties
• Manage and oversee the day-to-day administration of trust accounts, including but not limited to opening new bank or brokerage accounts, distribution to beneficiaries, fund transfer, and investment management
• Carry out periodic reviews of assigned trust portfolios to ensure proper administration and identify potential risks
• Maintaining accurate and updated trust records
• Create Viewpoint Master files, set up and uploaded all trust documents into ViewPoint and maintenance of all necessary principal records and trust files
• Acts as a primary point of contact for trust clients and ensures transparency in trust administration by providing high-quality customer service to clients, building strong relationships, and addressing their inquiries
• Ability to draft and review trustee minutes, resolutions, or any trust related documents
• Work closely with other departments to coordinate services for clients
• Collaborate with professional advisors, investment managers and banks in the management of the assets of the trusts and foundations
• To assist the head of department in mentoring and guiding the junior trust administrators

Qualifications Requirements:

• Bachelor's degree in business administration, law, finance, accounting, or relevant field
• 3 to 6 years of experience in Trust Administration or relevant; candidates with solid relevant experience will be considered for a manager position
• Proven experience in an assistant managerial role or managerial role
• Solid understanding of relevant trust laws and regulations related to trusts, estate planning, taxation, and fiduciary responsibilities
• Strong analytical skills, attention to detail, and problem-solving abilities
• Excellent communication skills, both written and verbal
• Ability to work in a discreet and utmost confidentiality with high ethical standards to protect clients' data
• STEP qualification will be an added advantage

Other Information:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• Hybrid working arrangement for confirmed staff

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

What do we expect from you?

Under the general guidance of the Operator Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs.  The Operator agent is responsible for answering all calls within three rings, recording guest’s needs, and ensuring an appropriate resolution.  The Operator agent must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance.

How your day looks like?

• Have knowledge of Hotel, hotel staff, and hotel services, including the hours of operation for all departments involved in and in the surrounding areas: has a thorough knowledge of guestrooms including: location, views, amenities, features, types, etc.
• Able to give accurate directions and information regarding the immediate downtown and surrounding areas. Maintain and be familiar with a directory of information that contains, but is not limited to hotel and local information.
• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons.
• Handle all guest comments, questions, complaints, requests and inquiries promptly and courteously, taking the necessary action steps and ensuring thorough follow through.
• Receive all internal and external calls in accordance of company standards.
• Telephone guests in accordance with their wake-up call requests, to prescribe standards, and to inform security of the guest does not answer their call.
• Manage and allocate guest requests.
• Enter guest requests into guest tracking system and maintain guest profiles.
• Input and keep updated guest messages within Property Management System.
• Ensure that guest names are used wherever possible.
• Ensure use of your own name wherever possible.
• Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
• Undertake and complete any special projects, related tasks or reasonable requests when required by Management.
• Familiarize yourself with the guests needs and requirements in order to ensure an efficient and friendly service.
• Create and maintain a personal and respectful rapport with regular guests.
• Complete the required handover with the incoming shift.
• Keep updated and use all information/function boards accordingly.
• Record all equipment faults in the logbook and report to supervisor.
• Ensure that all incoming faxes/emails are marked with the guest’s name and room number and are delivered to the room promptly.
• Maintain and check telephone equipment daily and report any necessary faults.

        How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Job Description & Requirements

• Dry Cleaning company is looking for committed customer service specialist to help us provide the best in market customer service experience. You should be independent, organized, friendly and proactive in counter service position.

Roles & Responsibilities:

1. 5.5 working days, weekend and PH not working.
2. Carry out daily shop operation and duties.
3. Manage and ensure the cleanliness, opening and closing of shop
4. Respond to customer queries, follow the job process as stated in the laundry procedures.
5. Ensure all payments received are accurate and tally with the daily sale reports.
6. Register new customer & update customer database.

Skills:

1. Basic knowledge of garment material and laundry cleaning process
2. Good command of English in both verbal and written communication
3. Confident with a pleasant disposition and well-groomed
4. A friendly personality and meticulous working attitude
5. Able to work independently.
6. Retail or admin experience preferred.

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Our client is a reputable company and is looking for a talent who is keen and willing to be stationed overseas in Papua New Guinea for a period of three years.

What is covered?

• Flight ticket, VISA, accommodation, food, and tax will be wholly taken care of by the company.
• You will be allowed to go back to your home country once (28days AL) or twice a year (14days AL each) upon 1 year completion of service.

You will be in charge of:

• Servicing heavy mining and construction equipment.
• Supervision of staff, providing quotes to customers, communicating the plan to the customer and staff, scheduling maintenance, and ensuring the
  smooth operation of the business.

Other responsibilities

• Improve service department processes to optimize customer satisfaction and return on investment (ROI – the ratio of profit or money earned over the total cost of investment, including time, labor, parts etc.)
• Ensuring equipment for delivery to customers, for display or demonstration is set up and properly organized.
• Collaborate with the parts department or the parts department manager to order parts needed to complete service.
• Communicating with customers, and other internal departments to obtain details of work to be carried out, location, and time frames.
• Perform quality control and ensure service tickets (orders from customers for repairs or service on equipment) are delegated to the right team member based on skill level and equipment knowledge.
• Preparing the work order, clearly outlining the service problem in sufficient detail so that the Mechanical Technician may carry out the repair accurately and completely to the customer's satisfaction with a minimum of questions.
• Perform basic diagnosis of mining and construction equipment.
• Keeping a log of work orders, ensuring that the work orders are routed to the correct departments and are promptly and correctly closed for billing.
• Verifying, approving, and closing work orders and forwarding to the Administration.
• Completing all functions pertaining to the processing of warranty promptly.
• Prepares and administers an annual operating budget for the service department.
• Develop and implement strategies to increase sales and profitability of the service department
• Assists in the collection of past-due accounts.
• Purchase, Sales, and Logistics Coordination
• Grow service department sales while controlling expenses
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff
• Ensuring health and safety standards are maintained.

Requirement

• Degree or Certificate in the related field.
• Minimum of 5 years experience as a Service Manager in the Mining Machinery industry preferably from well-known in the industry such as Komatsu, Caterpillar, Hitachi, and XCMG.
• Ability to communicate well in writing and speaking in English.
• In-depth understanding of Heavy Machinery Functions and Parts
• Proficient in using Microsoft Office Applications.
• Experience evaluating business performance and providing effective and accurate reports
• Product knowledge of heavy equipment used in mining and construction as well as truck and transport equipment.
• Strong time management and staff training skills
• Strong negotiation and customer service skills
• Can work with minimum supervision
• Ability to analyze sales data and forecast demand
• Strong leadership and team management skills
• Ability to prioritize tasks and work under pressure in a fast-paced environment
• Driving skills is a must

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Peh Hui Xian (Mich)
EA Personnel Reg No: R24120511

Team Summary

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Client Care Support representative will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support representative is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders,provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary:

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa:

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About Builder.ai
We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai
At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

Why Should You Join

The Productologist role gives you the opportunity to help solve a wide variety of business challenges with customers who are building products, at scale, for mobile and web using our bespoke platform. You’ll be working at the forefront of cutting-edge AI technology that is disrupting a combined $800 billion (and growing) industry for software build and operate services across the B2C and B2B markets. Come join the revolution we aim to bring to our customers and make technology accessible and easy for anyone to use.

About the Role

Productologists at Builder.ai play a key role turning our customer’s dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating, guiding and advising on the use of our reusable code Blocks to develop the customer’s app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer asked for.

How?

It all begins with our Spec Call. As a Productologist you’re responsible for leading the Spec Call with our customer, ensuring you’ve translated the customer’s vision into a detailed proposal which we call a Buildcard. You’ll then scope, plan, implement, and track specific short-term deliverables up to the design phase, including capturing user flows, working with designers and laying out highly detailed product requirements, managing the product roadmap and collaborating with the execution team to ensure the customer’s product is delivered to a world class standard.

You will be responsible for

• Understanding the customer’s goals and advising technical and non-technical stakeholders on how to achieve those goals using our technology.
• Being an expert and evangelist for the Builder.ai platform, and in how to deploy our capabilities to maximise customer success.
• Collaborating with the Customer, Sales Team, Design and Execution Team to create the product roadmap and set release scope & objectives.
• Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
• Clarifying, identifying, and tracking requirements and issues, removing barriers, and escalating project issues where required.
• Helping to drive and contribute towards continuous improvement across the Delivery Organisation.

• Familiarity with the software development lifecycle.
• A background in product ownership or project management in software development
• Experience managing multiple projects at scale in cross functional teams
• Expert in capturing and communicating high quality requirements to customers and technical teams
• Sound knowledge of UI/UX and ability to convey the user journey via high fidelity designs
• Excellent communication skills to engage with our customers in a professional and respectful manner as the representative of Builder.ai.
• Commercially aware and able to support sales in closing customers
• Analytical and problem solving skills

Nice to haves

• Experience building and launching a mobile app.
• Working knowledge of Scrum, Agile and Waterfall Methodologies.

• Attractive quarterly Discretionary variable pay dependent on your role
• Stock options in a $450 million funded Series D scale-up company
• Hybrid working 
• 24 days annual leave + public holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme

Job description

• Performs daily walk through of the multi-functional space, conference rooms and general office area and ensure set up for use/occupancy according to checklist
• Ensure reception area are well maintained
• Performing day to day administrative tasks such as printing, scanning, filling of document
• Manage and update space reservations in calendar system
• Answer incoming calls and updating of space booking status
• Track and follow up on activities and simple introduction of event space to walk–in clients
• Provides coverage for the front desk and fulfil receptionist role
• Assist in preparing quotations and invoices when required
• Assist in updating booking system, website and social media with relevant information
• Other ad–hoc duties as and when required by the management

Requirements:

• Highly motivated, good working attitude, good customer service and sense of responsibilities
• Positive mind–set and a solution focused approach
• Able to work independently with minimum supervision
• Able to converse fluently in English & Mandarin

Skills:

• Possess excellent communication skills
• Proficient in Microsoft Words, Excel, Outlook & PowerPoint
• Proficient in social media platforms (eg. Facebook, Instagram, Wechat, TikTok etc)
• Experience in updating system, website and social media will an added advantage

Education:

• At least a Diploma (Preferred)

Experience:

• Admin & customer service: 2 years (Preferred)

Job Type: Full-time

Schedule: Monday to Friday

Pay: $2,300.00 - $2,500.00 per month

Benefits:

• Dental insurance
• Employee discount
• Professional development

(CENTRAL REGION) - Robinson Road

We are seeking an assistant manager / manager who is driven and passionate about delivering exceptional service and value to our valued clients.

The ideal candidate must have a strong background in Trust with people management experience and possess a growth mindset.

Key Responsibilities:

• Manage a portfolio of trust accounts, ensuring compliance with the terms of the trust documents, legal requirements, and fiduciary duties
• Manage and oversee the day-to-day administration of trust accounts, including but not limited to opening new bank or brokerage accounts, distribution to beneficiaries, fund transfer, and investment management
• Carry out periodic reviews of assigned trust portfolios to ensure proper administration and identify potential risks
• Maintaining accurate and updated trust records
• Create Viewpoint Master files, set up and uploaded all trust documents into ViewPoint and maintenance of all necessary principal records and trust files
• Acts as a primary point of contact for trust clients and ensures transparency in trust administration by providing high-quality customer service to clients, building strong relationships, and addressing their inquiries
• Ability to draft and review trustee minutes, resolutions, or any trust related documents
• Work closely with other departments to coordinate services for clients
• Collaborate with professional advisors, investment managers and banks in the management of the assets of the trusts and foundations
• To assist the head of department in mentoring and guiding the junior trust administrators

Qualifications Requirements:

• Bachelor's degree in business administration, law, finance, accounting, or relevant field
• 3 to 6 years of experience in Trust Administration or relevant; candidates with solid relevant experience will be considered for a manager position
• Proven experience in an assistant managerial role or managerial role
• Solid understanding of relevant trust laws and regulations related to trusts, estate planning, taxation, and fiduciary responsibilities
• Strong analytical skills, attention to detail, and problem-solving abilities
• Excellent communication skills, both written and verbal
• Ability to work in a discreet and utmost confidentiality with high ethical standards to protect clients' data
• STEP qualification will be an added advantage

Other Information:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• Hybrid working arrangement for confirmed staff

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complains appropriately should the situation arises.

Requirements:

• Diploma in all disciplines of study.
• No experience needed (Training provided)
• Candidates from Hotel / Hospitality / Retail industry preferred. Ex Cabin Crew welcome to apply too.
• Good communication skills and customer service orientated attitude
• Ability to liaise with English & Chinese speaking clients is essential.

Working Hours: 5 days work week (3 weekdays + 2 weekends)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/L979YVW6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.

As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle. Your main KPIs are client’s conversion and retention.

Your scope will include, but is not limited to, the following: 

• Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams 

• Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives 

• Expand and develop client relationship (client retention, growth, renewal, and client satisfaction) 

• Ability to work on push to increase revenue on his/her portfolio 

• Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports 

• Collaborate with AdOps team to secure campaign delivery 

• Collaborate with Sales Marketing team to build strong and effective media and insights solutions 

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

The Senior Associate - Supply Chain supports sales team in the daily operations of logistics function specifically in the area of PO acceptance and on time sales recognition. This will includes supporting on inventory management activities.

Job Responsibilities

• Liaise with 3PL on all logistic arrangement/ issue for incoming and outgoing shipments to ensure on time delivery. Issue sales orders and billings for Singapore consignment businesses
• Perform monthly stock balance reconciliation for consignment stock to Singapore distributor/ Ecommerce enabler. To monitor, coordinate and perform inventory-related transactions in ERP system.
• Process and follow up customer PO in APAC regions, including billing invoice, credit note and verify customer PO pricing, and highlight any discrepancy to sales. Follow up with finance of payment completion. 
• Maintain shipping records, including providing tracking or shipping history information to customer on request.
• Ensure all shipping documentation and authorities approvals are in order prior the shipment of products.
• Generate reports for internal management team and external customers, ie: inventory reports, accurate weekly sales reports, etc.
• Any other duties assigned by Management from time to time

Requirements

• This is a 2 years contract position.
• Diploma or Degree in Supply Chain/Business/Logistics/Operations Management
• Experience in supply chain, inventory planning, distribution & operation management 
• Understand and familiar with export documentation and letter of credit payment
• Proficient in Microsoft Office applications (Words, Excel, Pivot table and Power Point). 
• Have knowledge of ERP system
• Good analytical and problem solving skills
• Good team player

• Support implementation of new systems and system changes.
• Manage IT assets and IT systems in terms of supporting, troubleshooting and administration.
• Ensure new PCs are set up in accordance with Company’s policies.
• Support in Cybersecurity matters e.g. PC hardening.
• Work with different stakeholders including internal and external parties e.g. equipment suppliers for IT systems’ hardware and software matters.
• Involve in Disaster Recovery Exercises for various systems.
• Perform other related duties as assigned by management.
• Implement changes to systems after office hours including Sundays (when required).

Requirements

• Minimum Diploma in Computer Science/Engineering, Information Technology or related fields.
• Minimum of 2 years of hands-on experience in IT system support role.
• Proficient in Microsoft Office 365 and computer knowledge.
• Knowledge in AWS cloud, network setup and programming language will be an advantage.
• Possess good attitude, time management, and coordination skills, as well as strong communication and interpersonal skills and ability to learn new/latest technologies
• Able to work well independently or in a team environment.

Tempserv Pte Ltd

License No: 06C3745

Ivy Ng Siew Hoon I EA Reg. No : R1102590

Responsibilities:

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

Requirement:

• Min O level / ITE / Diploma in any discipline
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd

EA License No: 06C3745

Consultant: Ivy Ng / EA Personnel No: R1102590

Responsibilities:

• Strategically develop and execute sales plans to meet or exceed sales targets.
• Lead and mentor the CS team towards achieving business goals.
• Stay updated on product knowledge to provide accurate information to customers.
• Generate delivery orders and invoices for clients.
• Follow up diligently to ensure adherence to credit terms by clients.
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
• Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Sales Director /Senior BD Executive on follow-up actions.

Requirements:

• Experience in handling customer orders and coordinating with production and delivery teams.

HOW TO APPLY:

Interested applicants, please send your latest resume to ref16(at)trustrecruit.com.sg or click on “Apply Now” and provide the below details in your resume.

• Current salary (breakdown)
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Charmaine Tin Zi Jin

EA Personnel Reg No: R23113892

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and collect payment using a credit card machine/ cash register.
• Prepare and serve hot and cold beverages according to standard operating procedures.
• Ability to make coffee using espresso machines will be an added advantage
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Job Requirements

• 1~2 years of relevant exprience

Benefits

• Attendance allowance of $100 for 1 month of perfect attendance
• 14 days annual leave
• 14 days medical leave
• 60 days hospitalisation leave

Working hours

• 6days 44hrs

About the Company
Sizable and established hospitality, tourism and entertainment group. With upcoming expansion of business and increasing footprint in Singapore, the company is looking to grow its technology capabilities.

Overview
The Director, Data Centre will be responsible for the end-to-end management of a new data centre project, encompassing everything from initial design and planning to full operational implementation. This role requires a visionary leader with extensive experience in data centre architecture, construction, and operation. The ideal candidate will have a proven track record of successfully delivering large-scale data centre projects, exceptional leadership skills, and a deep understanding of the latest technologies and industry best practices.

Responsibilities:

• Reporting directly to the Group CIO, you will be the Head of Data Center
• Lead the design and implementation of new data centers from scratch.
• Oversee the entire lifecycle of data center projects from planning to execution.
• Ensure data centers are designed for optimal performance, efficiency, and scalability.
• Manage budgets, timelines, and resources for data center projects.
• Collaborate with stakeholders to align data center initiatives with business needs.
• Maintain high standards of data center operations, security, and compliance.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Minimum of 10 years of experience in data centre management, with at least 5 years in a senior leadership role.
• Proven experience in designing, building, and managing large-scale data centres from scratch.
• Strong knowledge of data centre infrastructure components, including power, cooling, networking, and security systems.
• Excellent project management skills with a track record of delivering complex projects on time and within budget.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Certification in project management (PMP, PRINCE2) or data centre management (CDCP, CDCS) is a plus.

Apply:
If you are interested in the above job or other IT leadership positions, please kindly send your CV to Shannagh Wu at [email protected]

Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Job Descriptions:

• Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request and queries.
• Escalate issue and follow up.
• Data entry all cases into system accurately and timely
• Respond to customer email timely
• Apply to procedure, process and meet KPI.

Job Requirements:

• Min GCE ‘N’ level / Nitec / Diploma
• 1-2 years of customer service experiences
• PC literate
• Good communication skills.

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

Primary Objective:

• To assist Unit Head Treasury Processing Centre to ensure accuracy and efficiency in the processing of all treasury products for bank and non-bank counter-parties with the objective of avoiding operational risks and losses.
• Maintain high quality customer service standards by actively promoting them within the team
• Comply with bank's policy and guidelines in cash handling practices

Key Responsibilities:

Stakeholders Service

• Create a good rapport with stakeholders by providing a positive stakeholders experience at all times

Compliance

• Review existing process and adhere to Bank / Department policy and guidelines

Operations

• Trade validation to ensure booked deals are accurately captured in trade system (e.g. Murex)
• Manage trade confirmation as part of process control
• Minimize settlement risks by ensuring all deal confirmations are sent out timely and with accuracy
• Monitor trade settlement and construct payment advices
• Ensure all deals are settled timely and efficiently to avoid overdraft costs and other compensations
• Follow up with counterparty immediately to facilitate and drive any break resolution
• Static data and SSI creation/ maintenance support
• Rate fixing and prices upload into trade system
• Reconciliation and Nostro outage investigations
• Posting of accounting entries
• Involve in providing user requirement and user acceptance testing (UAT) for New Product and/or Change Request (CR)
• Provide support to the business units for business development and customer service
• Other administrative tasks relating to supporting business
• Provide custodian and nominees support to other business units where required
• Ensure securities holdings and cash position are reconciled
• Ensure securities processes (i.e. trade settlements, share transfers and corporate actions) are executed in a timely manner
• Manage custody billing
• Ensure timely submission of statutory returns and certification to the relevant bodies 

Process Improvement

• Constant review and feedback of existing processes and workflows to improve productivity and to mitigate risks.
• Implement the operations of new treasury products and inter-bank funds transfer services, develop and recommend processing and control procedures.
• Institute internal control measures and implement enhancement changes in treasury operational procedures, practices and computer systems to improve process efficiency and productivity.
• Provide support to projects and initiatives which increase automation

What a Head of Customer Success Management does at Visa: 

·       Identify and implement process improvements within the Customer Success team

·       Drive identification, forecasting and closing of adoption opportunities

·       Manage a team of Customer Success Managers to ensure the team is achieving their and the Pod’s collective goals

·       Mentoring and coaching the team on how to work closely with the commercial team and customers to identify opportunities and understanding new markets/segments

·       Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning

·       Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction

·       Able to clearly articulate Currencycloud’s services and solutions to customers, as well as educating the customer on their market

·       Help improve the knowledge of the team, coaching them on new developments within Currencycloud

·       Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback

·       Maintain a laser focus on quality, with top-notch written and spoken communication

·       Training and onboarding of new team members

Why this is important to Visa

The Head of CSM is a key role in the teams ongoing development and growth of the Customer Success team, which sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimizing churn.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

The System Operations Specialist will be supporting the backend systems for the global customer support team that provides digital advertising solutions to client.

Work location: Central

Working hours: Mon-Fri, 9am-6pm

Responsibilities

• Manage various internal system backend configurations including customer support ticketing system & internal product feedback, testing tools, and category/form/routing
• Manage global routing workflow design and execution across multiple layers of customer support & Product specialist teams on internal ticketing platform
• Configure backend routing to ensure full schedule and skillset coverage across regions and products
• Design routing logic to manage multiple channels including tickets and chat to ensure reply SLA for and optimise for 24/7 support
• Establish ticket escalation channels with various XFN & RD teams, to continuously bring solutions closer to advertiser
• Analyze data and escalation feedback to identify opportunities for improving the routing workflows and strategize with regional operations teams to drive routing changes based on changing product landscape
• Manage and design a 24/7 staffing roster from a workforce management POV for internal and external teams
• Govern the process & documentation of system configuration and logic, working with cross-functional stakeholders to ensure they're aligned and up-to-date with business needs

Job Requirements

• BA/BS degree or above
• 4+ years of experience in a customer operations/support team or customer support platforms such as Zendesk/Salesforce Service Cloud/Zoho Desk
• Good communication skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives
• Process-oriented, able to formulate and optimize operational processes based on business context to improve efficiency and customer experience
• Good data analytical and business analysis skills; proficient with excel/spreadsheets
• A fast learner and self-starter with a good sense of judgment
• Familiarity with digital adverting platform e.g. Google, Meta, TikTok advertising solutions is a plus