Total 1,743 Customer Service job vacancies in tuas south

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Resnpoisble for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and corrdination.
7. Tally overall order received at the end of day to ensure all order is not missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Requirements:

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office

Benefits Summary:

• Attractive remuneration, great perks, and performance incentives
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Easy to locate area with direct access to public transport
• Be coached and mentored by experts in your field

Job Description:

• Provide daily administrative support.
• Coordinate and liaise closely with internal and external parties to arrange appointments, ensuring timely responses to customers.
• Update and maintain the customer database to ensure data accuracy and timeliness.
• Maintain accurate records of customer interactions and transactions.
• Sort and organize customer data to facilitate effective analysis and reporting.
• Perform administrative tasks as needed, including data entry and filing.
• Assist in event preparation and coordination.
• Perform other ad hoc duties as assigned.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

RAYMOND NG JUN HAN | EA Personnel No.: R1657009

RESPONSIBILITIES:

• Perform installation work/service work at the customer site.

• Provide on-site technical assistance to the Senior Technician / Service Engineer.

• Possess a Class 3 driving license during servicing if required.

• Preparation/maintenance of ES batteries in warehouse/site work etc. as per company SOP.

• Packing/delivery/installation of batteries according to schedule by senior technician / Service Engineer.

• All activities required by superiors.

The technician shall possess the following competence:

• Simple inventory management skills.

• Ability to prioritize tasks & able to adhere to company SOPs

• Able to carry out tasks professionally and keep to the service schedule as per superiors/customer instruction.

• Safety-conscious

• Candidate must possess at least an "O" Level with experience or equivalent / ITE – Electrical / Electronic.

• Preferred with 1-2 Years of working experience in the related field.

• Preferably Non-Executive specialized in Engineering - Others or equivalent.

• Must possess a Class 3 driving license. A forklift license is preferable but not a must.

• Able to do OT when required.

• Working Hours: Monday - Friday 0830hrs to 1700hrs

• Work Place: 14A, Joo Koon Circle (Nearest MRT: Joo Koon MRT station)

• Salary: $3500 - $5000 (basic), travelling allowances
• Overtime claimable, Performance bonus
• Degree holders with no experience can apply
• On-the-job training is provided
• Good working environment
• Career advancement

Main purpose of the job

To perform repair, inspect and commission Company’s System (cranes, drilling systems, pipe-lay systems etc.) at the client’s premises or at the Company under supervision of an experienced service engineer

Responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1 year of relevant experience as Service Engineer in Oil & Gas/Marine industry
• Candidates with no experience can apply as on-the-job training is provided
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily and work overtime
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your resume to [email protected]

Mission:

Within a matrix organization, the candidate will transition technical knowhow into sales opportunities. Drive technical approvals (including OEM), technical support work including intense customer interactions to translate customer requirements into profitable sales opportunities for Lubricant Additives Business (LAB) across the product range. Define promotional story lines for sales team in coordination with Application Technology, Business Development & Regional Sales Account Managers to develop winnable value propositions.

Key Responsibilities:

Technical Project Leadership:

• Manage and lead technical service projects, including new product development, complaint resolution, raw material approval, and the introduction of existing products.
• Ensure successful execution of projects within established timelines and budgets.

Customer Interaction and Support:

• Engage with customers to understand their technical requirements and provide tailored solutions.
• Drive technical approvals, including those for OEM partners.

Training and Development:

• Deliver technical product information, updates, and training to sales teams and customers.
• Collaborate with technical team to support product development initiatives.

Market Analysis:

• Collect and analyze data on market trends and competitor activities to inform strategic decisions.
• Identify potential opportunities for growth and improvement based on market insights.

Networking and Collaboration:

• Maintain a broad network with external authorities, research institutes, and government organizations.
• Foster relationships that support the organization’s technical and strategic goals.

Strategic Technical Guidance:

• Provide technical expertise and insights to the management team regarding strategic growth opportunities.
• Support the development of long-term strategies that align with business objectives.

Job Requirements:

• Bachelor’s degree in Chemical Science, Chemical Engineering, or a related discipline.
• 5-10 years of relevant industry experience, preferably in a technical service or sales support role.
• Strong communication skills, with the ability to convey complex technical information clearly.
• Proven project management skills, with a track record of successfully leading technical projects.
• Ability to stay updated on industry trends and technical developments.
• Travel may be required to meet with clients and attend industry events.

What We Offer You:

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Join Us: If you are a proactive and skilled technical professional with a passion for driving sales through technical expertise, we invite you to apply for the Regional Technical Service Manager position. Together, let’s drive innovation and success in our organization!

Inside Sales management

· Establish clear department goals & objectives (define KPIs)

· Monitor, manage and improve KPI Metrics (sales, quotation and order throughput times,

customer satisfaction, hit rate ...)

· Continuous improvement of processes, procedures & work instructions

· Ensure compliance with internal control system measures

· Recognize and organize procedural and policy gaps and fix them pro-actively

· Incorporate a 24-7 customer service attitude

· Measure and improve individual inside sales performance (responsiveness, accuracy, sales, & efficiency)

· Coordinate and manage interactions with other departments (i.e. IT, Accounting, Engineering, Product

Management, Business Development etc.)

· Coordinate priorities with Engineering and Operations

· Coordinate and manage interactions with other group companies (i.e. Headquarters, STAHL HMI, India, etc.)

· Manage implementation and refine pricing policies

Business Development process

· Manage the business generation process (quotations, follow up, technical support, sales leads ...) for the SEA ,

Australia and Japanese market

· Implement comprehensive quotation proposals (technical advantages - customer benefits)

· Manage communications with External Sales team

· Clearly define Customer requirements & goals at the beginning of quotation process (Secure Customer

answers to engineering basic project questions upfront) in coordination with the External Sales team.

· Develop “opportunity ownership mentality”

· Initiate and manage proactive selling activities (Target customers with low sales, new customers, new & key

product promotions ...)

· Manage price negotiations in line with applicable rules and regulations.

· Manage customer complaint log and issue corrective and preventive actions

· Obtain Customer feedback through surveys, meetings & teleconferences

· Establish business improvement ideas and lean management

Order handling process

· Monitor and deliver on deadlines when necessary.

· Manage and charge for change orders.

· Manage quick turnaround of errors, mistakes & customer requests.

· Handle and coordinate RMAs (Return Material Authorization’s).

Developing the team

· Coach & train Internal Sales team members on efficient processes and policies

· Build technically competent Internal Sales team (Product, Applications & Customer Value) through coaching

and training.

· Coach and train on selling skills (selling basics, cross selling, etc.)

· Coach and train on proactive and effective customer service that builds strong & lasting customer

relationships.

Education and/or Experience Requirements

· Bachelor of Science degree in Electrical/Electronic or Instrumentation Engineering or Technology/Bachelor of

Engineering / Bachelor of Arts Business Administration

· Minimum of (5) years’ experience with proven Customer Service track record.

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

Job Responsibilities:

• Manage customers’ orders efficiently.
• Assist in the generation of sales order, delivery order, invoice, and credit note.
• Monitor and promptly respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts, amounts, and records.
• Handle all incoming inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfil customers’ orders.
• Provide indoor sales support.
• Perform any other ad-hoc duties assigned by Management.

Job Requirements:

• Minimum 'O' Level or Diploma qualification.
• Preferably with at least 2 years of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.
• Familiarity with ERP/NAV system is a plus.
• Diligent and dependable with a positive attitude.

Working Hours:

• 5.5 days’ work week (Alternate Saturday)
• AM shift #1: 7am to 4pm (Mon to Fri), 7am to 12noon (Sat) OR
• AM shift #2: 8am to 5pm (Mon to Fri), 8am to 1pm (Sat)

Work Location:

• 5 Jalan Tepong (Transport is provided: Pick-up point at Lakeside MRT Station)

Why Join Us:

• Be part of a company that values and invests in its employees.
• Work in a collaborative and inclusive environment.
• Have a strong supportive culture that encourages innovation and career growth.
• Competitive compensation and benefits package.

Attractive Staff Benefits

• Performance Bonus, Medical Benefits, and Staff Purchase, etc.

Background: As part of the RSK Group, with over 15,000 specialists globally, the RSK Digital Water team is to support the company’s expansion in Asia with specific and targeted solutions in the water industry. The team focuses on bringing innovative technologies in data analytics and remote monitoring for the Asia water market. To support this, RSK Digital Water is seeking a Digital Water Systems Specialist to join our team and drive digital transformation of water and wastewater infrastructure.

Role Description: The successful candidate will advise, develop and implement cutting-edge digital water solutions, leveraging IoT technologies, machine learning, and data analytics to optimise water management systems. This role requires a balance of technical expertise and knowledge of key technologies, suppliers, and implementation strategies. The role will be expected to deliver projects both internally for RSK and externally with clients, with the ability to engage with various stakeholders in the water management sector. These skills align with the core services of the RSK Digital Water team, in digital advisory services, data analytics services and IoT implementation. The role will report directly into the Head of Digital Water working in partnership with peers such as Data Engineers, Business Development Leads and Business Analysts.

The role is based in Singapore, with project and engagement work required across Asia and globally where required. Whilst some work is deliverable remotely, it is preferable for the role to conduct in-person meetings where possible and travel would be required on a project-by-project basis.

Key Responsibilities:

• Collaborate with water utility professionals, engineers, and administrators to identify and implement smart water technologies.
• Grow our project pipeline through business development activities in the water sector
• Develop data analytics pipelines for collecting, processing, and visualising water data to provide actionable insights.
• Plan large-scale IoT sensor networks to support urban water management systems.
• Lead efforts to integrate smart technology into existing water and wastewater infrastructure, improving operational efficiency and resilience.
• Work collaboratively with team members, including internal, external and academic teams in data collection, analysis, and technology deployment.
• Communicate technical insights effectively to diverse audiences, including both technical and non-technical stakeholders.

Requirements:

• Experience developing and deploying IoT sensors, machine learning models, and data visualisation tools in water management contexts.
• Understanding of water lifecycle processes from treatment and distribution.
• Proficient in Python and cloud platforms, with familiarity in SQL, MATLAB, and other relevant tools.
• Strong problem-solving abilities with a focus on multi-system analysis in urban water systems.
• Excellent communication skills and experience working with cross-functional teams in research and operational settings.
• Fluent verbal and written English skills

• $2700 - $3000
• 5.5 Days (Office Hours)
• Location: Clementi
• VB, AWS

Responsibilities:

• Main point of contact for key accounts, handling their day-today inquiries and requests
• Responses to client queries regarding products, services, and order status
• Manage and process client orders
• Address client complaints or concerns in a timely and effective manner
• Prepare regular reports on account activity, client satisfaction, and key performance indicators
• Collaborate with other departments to resolve client-related issues

Requirement:

• Min Diploma in Business, Communications or related field
• Min 2 years experience in customer service, account management
• Experience working with key accounts or in a B2B environment

Interested applicants, kindly click "Apply” or Whatsapp to "8915 1703"

We regret to inform you that only shortlisted candidates will be notified.

Kaylene Chee Hui Ying | EA Reg No: R1873833

PIKJOBS Recruitment Pte Ltd | EA Lic No: 24C2352

Join the Team at Matt's Education!

About Us

Founded in 2011, Matt’s Education is a vibrant enrichment centre located in the heart of the West, specializing in engaging English, Maths, and Science classes. We believe that childhood should be filled with joy while students pursue academic excellence. Our unique approach has earned us features in prominent publications like The Straits Times, CNA, and Lianhe Zaobao. With two outlets in Jurong West and Clementi, we also partner with MOE schools to deliver public speaking training and exciting English-related projects throughout the year. Discover more about our innovative approach at www.mattseducation.com.

About the Role

Are you passionate about shaping young minds? Ready to embark on a rewarding career in private education? Join our supportive team at Matt’s Education, where you’ll receive comprehensive mentorship to help you thrive as an educator.

We are on the lookout for a dynamic and dedicated individual to teach Science and Mathematics at both primary and secondary levels. In this full-time role, you’ll not only lead engaging classes but also collaborate on curriculum and program development, making a meaningful impact on our students' academic journeys. Recent graduates eager to start their careers in education are warmly encouraged to apply!

Note: This position is open only to Singapore citizens and permanent residents.

Key Responsibilities

Conduct group tuition classes in Maths and Science for primary and secondary students

Collaborate closely with the founders to innovate and develop our curriculum

Partner with the team to design and implement enriching programs in local schools

Qualifications

A minimum of a bachelor’s degree

Strong command of the English language

Excellent interpersonal and communication skills

Comfort and enthusiasm for teaching in a classroom setting

Availability to work 4 weekdays and 1 weekend on a permanent basis

Part time positions available as well

Proficiency in Microsoft Office

What We Offer

A competitive remuneration package tailored to your experience and qualifications

A warm, family-like environment that fosters personal and professional growth, giving you the freedom to bring your ideas to life

The chance to be part of a respected educational institution that helps students rediscover their love for learning

Join us in making a difference in the lives of our students! If you’re ready to inspire and empower the next generation, we’d love to hear from you.

Are you passionate about making a difference in the lives of children and families? If so, we invite you to join us at Lakeside Family Centre!

Customer Services Supervisor

Salary : $3,500

Working hour : 8am-5pm Mon-Fri, 8am-12pm (Alternate Sat, WFH)

Location : Toa Payoh

Job description:

* Lead, supervise, and mentor a team of customer service staff across multiple outlets.

* Prepare and manage work schedules and rosters to ensure adequate staffing at all times.

* Monitor staff performance, providing feedback, training, and coaching as necessary to maintain high service standards.

* Develop and implement customer service procedures to ensure efficient handling of customer inquiries and complaints.

* Maintain a high standard of service across all outlets to ensure customer satisfaction and loyalty.

* Conduct regular site visits to all outlets to ensure consistency in customer service and operational processes.

* Review outlet-specific customer feedback and work with teams on-site to improve service quality and address concerns.

* Ensure all outlets adhere to company policies, standards, and protocols for customer service and hygiene.

Requirements:

* Proven experience in a customer service management role, preferably within the retail or service industry.

* Strong leadership skills with the ability to manage and motivate a diverse team.

* Excellent organizational and multitasking abilities.

* Proficiency in creating and managing work schedules and rosters.

* Willingness to travel frequently for outlet visits and provide hands-on support.

* Outstanding communication and problem-solving skills.

Company Name: Nala Employment Pte Ltd | License No.: 16C8302
Contact Person: Soo Yee Hui
Regisration No.: R24120810

Job Function

Provide first level technical services to customers worldwide, including but not limited to hotline, email, WhatsApp and other communication methods. Through technical expertise and good communication, change customer problems from existent to non-existent, with the ultimate goal of increasing customer satisfaction with products and services.

Job Description

1. Receive global customer inquiries and complaints, as the direct window of communication with customers need to complete the response to each inquiry and complaints follow-up until the user's problem is completely resolved.
2. Provide customers with the required product or service information, including price, specifications, use, etc.. Help customers solve problems encountered when using the product or service. If the problem cannot be solved directly, it will need to be referred to the appropriate technical support or other department.
3. Record accurately and completely in the system the content of each interaction with the customer, including the problems raised by the customer, the solutions provided, and the follow-up handling.
4. Adheres to the service procedures and standards set by the company to ensure that service is provided to the satisfaction of the customer. Continuously attend training to improve personal skills and keep abreast of new product or service information to ensure accurate information and quality service is provided.
5. Good communication skills, can be based on customer inquiries as well as complaints for in-depth communication as well as problem reduction. Facing customer complaints to maintain emotional stability and, as always, full communication, reduce customer negative emotions and into a solution.
6. Responsible for building and leading a high-performing customer service team. This includes recruiting and training new team members, providing ongoing support and development, managing team schedules, and motivating your team to deliver exceptional customer experiences.
7. Others ad hoc task given.

Job Requirements

• Language skills: strong listening, speaking, reading and writing skills in English, fluent in spoken English.
• Proficiency in Mandarin is desirable, as the candidate will need to effectively communicate and collaborate with our Chinese technical team on various cross-department projects.
• Good communication skills, know how to listen to customer problems and communicate with empathy.
• At least 3 years of experience in the customer service field.

• Electrical Supply (MNC company)
• Basic $2200 - $2600
• *AWS + Bonus
• Mon-Fri (8.15am-5.45pm)
• Working location: Tuas
• Company transport provided: CCK, Bukit Batok, Boon Lay

Responsibilities

• Generate Delivery orders, PO and invoices.
• Printing, Sorting, Filling of Delivery Order and Tax invoice
• Issue Debit and Credit note
• Ordering of office equipment and stationeries such as toner, A4 paper, envelop and etc…
• Sending Statement of Accounts to customer every month.
• Consolidate and submit petty cash summary to accounts every month.
• Attend sales inquiry and process order via email / phone calls.
• Update and follow up with customer outstanding order.
• Liaise with customer of goods collection method and payment

Requirements

• Min O Level with experience in administration.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

Job Descripton

• Repair and Maintenance of Heavy Vehicle (10 wheels lorry)
• Repair and Maintenance of Excavator (including Kobelco, komatsu and caterpillar excavator)
• Repair and Maintenance of Forklift
• Prior Hands-on experience is a must.
• Must guide junior mechanic in repair and maintenance of all company's fleet

Requirement

• Possess at least a class 3 Driving licence
• 6 days work week
• willing to work in hot and dusty environment.

Responsibilities:

• Provides administrative support to department
• Processes and handles work order and miscellaneous billings
• Regularly updates the system in response to residents' needs and work demands
• Liaises with the HR on the details and particulars of new residents arriving at the facility
• Handles the logistics on facilities stocks - PO, storage, issuance and records of usage
• Utilities reading entry and monitoring
• Assists in operation tasks
• Provides other administrative support to the site

Requirements:

• Diploma or Degree in any disciplines
• Min 1 to 3 years of relevant experience in lease management
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office (MS Word/Excel).
• Strong communication and interpersonal skills

Our Addresses and Working Hours:

Seatrium (SG) Pte. Ltd.

Acacia Lodge

530 - 540 Bukit Batok Street 23, Singapore 659548

Mon - Thu: 8.00am - 5.15pm

Fri: 8.00am - 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Our client is looking Service Crew in Punggol area:

【Korean Cuisine Service Crew 】

Salary：$2600-$3100

Working Hour：10:00~22:00 | 1 hour break | 5 days

Location：Punggol, Korean

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

About MWC

Set up in 2009, Migrant Workers’ Centre (MWC) is a non-governmental organisation whose mission is to champion fair employment practices and the well-being of migrant workers in Singapore, by pursuing four main pillars: Fairness, Assistance, Integration, and Representation.

Find out more about MWC here: https://www.mwc.org.sg/

Responsibilities:

· Develop event concepts, timelines, and budgets for various organisational events

· Communicate with vendors and service providers to ensure seamless execution of events

· Organise and manage logistics, including venue selection, catering, transportation, equipment rental, and attendee registration

· Work with marketing, communications, membership services, and IT to promote events and handle technology needs

· Support the administrative duties (procurement, correspondence, filing, records safekeeping; digitalisation of records, etc)

· Any other adhoc project/tasks as assigned

Requirements:

• Diploma/Degree in any relevant field.
• Experience in events and project management would be advantageous.
• Ability to converse and write in one of the migrant workers’ native languages will be a plus
• Customer-service oriented and enjoys meeting people
• Independent, self-motivated, with a desire to learn
• Proficient in Microsoft Office (especially Word, Excel and Powerpoint)
• Able to work on weekends and after office hours

Work Location:

This role is primarily based at Migrant Workers' Centre Recreation Club (MWCRC@SL) at 51 Soon Lee Road, Singapore 628088

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

● Desktop/Laptop/Printer installation and de-installation

● User data migration

● Windows OS installation/Image load

● Microsoft office installation and configuration

● Application installation

● Hard drive/memory upgrade

● Client products troubleshooting

● Desktop/Laptop/Printer installation and de-installation

● User data migration

● Windows OS installation/Image load

● Microsoft office installation and configuration

● Application installation

● Hard drive/memory upgrade

● Client products troubleshooting

We are an innovative education company dedicated to driving growth through strategic partnerships and outreach initiatives. We are seeking a dynamic and motivated individual to join our team as an Assistant Manager/Manager for Outreach and Partnerships role. If you are passionate about building relationships and have a knack for identifying and driving opportunities, this is the role for you!

Key Responsibilities:

• Implement outreach and partnership strategies in alignment with the company's overall objectives.
• Identify and evaluate potential partnership opportunities with schools, universities and organisations to drive business growth.
• Develop comprehensive partnership proposals and effectively present them to prospective partners.
• Conduct market research and analyze competitors to identify trends and opportunities for partnerships.
• Collaborate with partners to create joint marketing and promotional activities that align with both parties' goals.
• Build and maintain strong relationships with key stakeholders, ensuring ongoing engagement and satisfaction.
• Track partnership performance and ensure objectives are met.

Requirements:

• A degree or diploma in a relevant field.
• Minimum 2 years of work experience in marketing, sales, account management, or outreach activities.
• Proven track record in partnership development, business growth, or similar roles.
• Strategic thinker with the ability to translate company objectives into actionable outreach plans.
• Strong presentation, negotiation, and interpersonal skills.
• Ability to conduct market research and competitor analysis to drive partnership decisions.
• Excellent communication skills, both written and verbal.
• Highly motivated, results-driven, and capable of working independently as well as within a team.

Why Join Us?

• Be part of a dynamic and growing company in the education sector.
• Opportunity to work with diverse partners and drive meaningful growth.
• Collaborative work environment with opportunities for career development.
• International exposure.

Key Accountabilities:

• Manage and process regional claims submitted by RRS Asia service partners.
• Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
• Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
• Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
• Work closely with internal stakeholders such as Customer Support and Warranty team, to ensure efficient claim processing and resolution.
• Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
• Maintain an organized and up-to-date database of warranty claims.
• Process payments to service partners and billing to Germany for approved claims.
• Supports the Customer Care Centre by accelerating the ordering and delivery of critical spare parts to Distributors and Service Partners, ensuring quick restoration and functionality of engines and equipment.

Qualifications and Skills:

• Degree or Diploma in Mechanical Engineering or Business Administration.
• 3 years of experience in Service-related administration.
• Proficient with MS Office and knowledge with SAP usage.
• Preferably with engineering background and knowledge in engine systems.
• Strong interpersonal and good communication skills, with the ability to effectively manage various stakeholders.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Strong attention to detail with a strong emphasis on accuracy in data entry and diligent record-keeping.