Total 291 Customer Service job vacancies in woodlands north west

Customer Service Advisor

Working Hour:

9:00am - 6:00pm (Thursday - Saturday)

Location:

Boon Lay Shell Station

Entitle Commission but no BONUS.

Job Scope includes:

- Managed vendor and suppliers

- Maintain daily transaction records and cash for outlet

- Issue invoice and collection of payment (credit card / cash)

- Furnish sales report and inventory update at end of day

- Assist Finance Manager to track financial and inventory status of all outlets Activities include;

- Report to HQ regularly as per schedule to furnish reports and attend meetings

- 3 months’ probation and basic employee’s benefits according to MOM

Other Activities: Conduct sales activities professionally using different social media platform or own contacts to create products, services awareness o Address customer queries and follow up with initial contacts

Prospecting for new clients through assigned leads

Work closely with the Sales Team or outlets personnel to develop and execute sales and service strategies to achieve committed targets

Put up weekly reports on sales activities to measure effectiveness of activities

Other administrative duties as assigned by superior

Work Expectation: High situational awareness & emotional stability

Demonstrate passion for excellence (Customer Centric)

Ability to multitask and possess good communication skills

Independent and self-motivated o Good learning attitude and proactive

· Coordinate, maintain and improve customer-oriented quality system

· Manage and track customer KPIs

· Support and participate on PFMEA

· Develop Inspection Plan for new products

· Lead in solving quality issues and technical problems

· Manage customer claims and 8D reports

· Monitor and evaluate performance of quality leaders and inspectors

Requirements:

· Diploma/Degree in Engineering or related field

· At least 2 years hands on quality experience in a mid-size molding company

· Good problem solving and good communication skills

· TS16949 experience will be advantageous

· Hired permanently as an employee in Singapore and willing to work in Mexico with expatriate package

We invite interested and qualified candidates to send in your updated resume (MS Word Format), stating your reasons for leaving each employment, your current and expected salary to [email protected]. Please indicate the position you are applying in your email subject. Your interest will be treated with strict confidentiality,

We regret to inform that only shortlisted candidates will be notified

EA License: 90C3627

EA Reg No: R1108020

About Us:

Hisense is a dynamic and growing company dedicated to providing exceptional services to our business

clients. We pride ourselves on our commitment to professionalism, innovation, and customer satisfaction.

Job Description:

We are seeking a proactive and detail-oriented B2B Customer Service Executive to join our team. The

primary responsibility of this role is to engage with new clients, ensuring their needs are met with

excellence from the first point of contact and throughout their journey with us. Additionally, the successful

candidate will be responsible for providing exceptional after-sales service, addressing inquiries and concerns

promptly and professionally.

Key Responsibilities:

- Interact with new clients to build rapport, instil confidence, and provide outstanding customer service.

- Handle inquiries, resolve issues, and provide after-sales support to ensure client satisfaction.

- Manage administrative tasks efficiently, including data entry, document preparation, and record-keeping.

- Collaborate with internal teams to address client needs and ensure smooth service delivery.

- Adapt to ad hoc tasks and responsibilities as assigned by management.

Requirements:

- Minimum of 2 years' experience in customer service, preferably in a B2B environment.

- Enthusiasm for client interaction and a strong commitment to delivering exceptional service.

- Detail-oriented with excellent organisational skills, capable of working independently and managing

priorities effectively.

- Ability to multitask and thrive in a fast-paced environment.

- Proficiency in Microsoft Office suite and experience with administrative tasks.

- Excellent written and verbal communication skills in English.

- Immediate availability to start work.

Additional Information:

- This position may require occasional weekend work in the future.

- We offer competitive compensation and opportunities for professional development and growth within

the company.

If you are passionate about customer service and thrive in a collaborative environment, we encourage you

to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant

experience and why you are the ideal candidate for this role. We look forward to welcoming you to our

team!

JOB SCOPE

ASSISTING WORKSHOP TO SEND VEHICLE FOR INSPECTION

ASSISTING WORKSHOP TO RUN ERRANDS

WORKING TIMING

MONDAY - FRIDAY 8:30AM - 5:00PM

SATURDAY 8:30AM - 12:00PM

PAYROLL

$1800 -$2000

INTERESTED PARTIES PLEASE CONTACT NO. 9450 4003

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

JOB DESCRIPTION

Job Title: Customer Service Executive

Occupation: Customer Service Executive

Job Description & Requirements

About Us:

We are a prominent brand known for our quality products and exceptional customer service for merchandizing. Our company is dedicated to providing reliable solutions and enhancing customer satisfaction. As we expand our operations, we are looking for a dynamic individual to join us as a Customer Service Executive.

Role Overview:

As a Customer Service Executive, you will play a crucial role in supporting sales, marketing, and merchandising efforts from our backend office. Your objective is to ensure seamless coordination and communication between departments to optimize customer experience and operational efficiency.

Key Responsibilities:

• Provide comprehensive support to the sales team by preparing sales materials, reports, and presentations.
• Assist in executing marketing campaigns and promotions in alignment with company standards.
• Collaborate closely with the merchandising team to manage product information and availability.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
• Utilize CRM systems to maintain customer records and track interactions.
• Conduct market research and analysis to identify trends and opportunities.
• Prepare regular sales and performance reports for management review.
• Support inventory management and logistics to ensure timely product delivery.
• Maintain accurate documentation and files related to sales and customer interactions.
• Contribute to improving processes and procedures to enhance overall efficiency and customer satisfaction.

Requirements:

• Fluency in Mandarin and English is required.
• Previous experience in sales support, customer service, or administrative roles is preferred.
• Passion for delivering exceptional service and enhancing customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build rapport with teams and stakeholders.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM systems and MS Office Suite.
• Ability to prioritize tasks and work effectively under pressure.
• Flexibility to support various projects and initiatives as required.

Join Our Team:

If you are passionate about providing excellent service and excel in a role that supports sales, marketing, and merchandising efforts, we invite you to join our team. We offer a competitive salary, opportunities for growth, and a supportive work environment where your contributions will be valued.

Introduction: Join our dynamic educational institution in Singapore! We are currently seeking passionate and experienced educators to fill the positions of A-Level Biology TeacherPart time.

School Overview: Our partner school is committed to providing high-quality education, nurturing both academic and professional skills in our students. As we continue to grow, we are looking for dedicated individuals to join our team and contribute to our students' academic success.

Position Summary:

A-Level Biology Teacher: We are looking for a dynamic and experienced Biology education professional who can deliver Biology knowledge in a creative and interactive manner, sparking curiosity in our students about the world of science.

Responsibilities and Requirements:

· Develop and implement inspiring teaching plans that cater to the academic development needs of students.

· Provide targeted academic guidance to help students excel in their A-Level examinations.

· Actively engage in the school community to promote the holistic development of students.

· Ability to do classroom management

· Possess relevant educational background and subject teaching experience

· Local Junior College teaching experience is preferred.

· Maintain enthusiasm for innovative teaching methods and subject development.

· At least degree holder for relevant subject.

Application Process: Please send your resume and cover letter to [your contact email] by [deadline]. In your cover letter, briefly introduce your teaching philosophy, experience, and why you believe you are a suitable candidate for this position.

Benefits:

· Competitive salary

· Professional development opportunities

· Supportive team environment

We look forward to welcoming dedicated educators who are passionate about the field of education. Together, let's create more possibilities for our students' futures.

Admin
6 days work week
Sunday to Saturday: Shift work (Depends on Schedule)
Salary: $1800 - $2200
Qualification: Min GCE ’O’ level
Experience: Good interpersonal and communication skills
-Assist the golf events and tournament operations
-Manage club golf booking system including queue and balloting systems
-Prepare daily billing and day end closing for members guests

F&B Service Crew
6 days work week
Working Hours: Shift work (Depends on Schedule)
Salary: $1855 - $2100
Qualification: Min GCE ’O’ level
Experience: 1 year of relevant experience preferred
- To provide service to the members/ guests
- To ensure the proper setup of the tables
- To maintain high standard of personal hygiene at all times

If interested, kindly send your resume to 88109109

EA License No: 21C0626
EA Personnel: Khoo Li Wei
EA Personal Reg No: R23118433

Responsibility

• Deliver and exceed VEC sales and margin expectations along with OTD (On Time Delivery) performance targets.
• Maximise freight recovery.
• Maximise freight inwards charges.
• Generate new project business in collaboration with MRC Global General Manager Sales / Valve & Automation, National VEC Manager, Sales Representatives, Key Account Manager and Regional Sales Managers.
• Up sell at every opportunity, valves “Do you want fries with that?”
• All sales opportunities recorded in SAP and monitored using Open Quote System / MRC Global Tender Management System.
• Maximise margin on orders through negotiation with suppliers and stockists.
• Participate in profitability reviews of each customer to enable maximum return on quotations.
• Complete Tender Contract Approval Form (TCAF) and Supplier Risk Assessment (SRA) where applicable.
• Participate in implementing strategies for margin enhancement for non-profitable customers.
• Participates in a quarterly review of quotes with MRC Global General Manager Sales / Valve & Automation, National VEC Manager, Sales Representatives, Key Account Manager and Sales Managers.
• Take ownership of allocated inquiry base.
• Record all quotes in SAP / MRC Global Tender Management System.

Requirements

• Diploma in Engineering (Metallurgical or Mechanical) or similar.
• Minimum 3 years of sales support / customer service with quotation and order processing experience.
• Knowlede on Valve an added advantage.
• Knowlede on SAP preferred.
• Fast learner and able to work in a fast-paced environment.
• Able to work independently with minimum supervision.

Roles and Responsibilities:

The AV Support Engineer is responsible for providing technical support to students, teachers and staff and answering general inquiries for all audio visual technologies. Specific responsibilities warrant proficiency in using current technology tools and digital platforms to create, communicate, collaborate and organize.

• Provide troubleshooting and support, guiding users with steps over the phone, through remote support tools or in person.
• Provide AV/IT equipment setup and ongoing support for school events.
• Maintain and support audio visuals in a learning space or an office environment.
• Understand and assist in management of digital signage solutions on campus.
• Face to face and remote support for educators, students and parents.
• Recording all incidents and requests with relevant details in the helpdesk system reported via walk-ins, phone calls or emails.
• Vigilantly and effectively monitoring, evaluating and sharing responsibility with other team members for all incidents and requests reported via the helpdesk platform.
• Working diligently to meet the assigned SLAs (Service Level Agreements) for all reported issues and requests.
• Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation or delegation required with external A/V vendors.
• Assisting with e-waste management of SAS technology hardware for donation or disposal
• Assisting team’s procurement specialist to correspond with vendors for faulty hardware unit repairs and replacements.
• Performing other duties as and when assigned by the supervisor

Work Schedule/Hours:

• 40 hours per week. Scheduled depending on needs.
• Regular working hours: 7.30 to 4.15pm (including a 45 min Lunch Break).
• Events on campus may take place between the hours of 7am to 10pm.
• Working hours will be forecasted on a weekly basis and adjusted depending on event needs and requirements.

Qualifications and Experience:

• Diploma in Audio Visual Engineering and/or Technical Production
• Relevant experience (at least two years) in providing AV Support in a dynamic environment
• Excellent communication skills in English (verbal and written)
• Positive work attitude and initiative
• Knowledge of Apple hardware and software (macOS, iOS, tvOS)
• Knowledge of audio visual hardware and systems commonly used in educational institutions namely: Projectors, Voice-Lift Systems, Digital Signages, Mirroring tools, Video
• Conferencing equipment.
• Interest and good knowledge of technology troubleshooting, maintenance, and installations of above mentioned hardware and systems.
• Able to work diligently, independently and under time constraints
• Positive and growth mindset with excellent customer service skills
• Ability to learn and adapt to new technology developments
• Keen interest and experience in researching and collaborating with team on seeking new technology solutions
• Ability to work cooperatively with the team
• Ability to be flexible, creative and problem solve novel technology issues in a fast paced and dynamic environment

Scope

• Answer, screen and forward incoming phone calls
• Receive, sort and distribute daily mail/deliveries
• Order front office supplies and keep inventory of stock
• Arrange courier services when needed
• Perform other clerical receptionist duties

Requirement:

• GCE 'O' level / Nitec and above
• Able to work independently
• Attention to detail and accuracy

Proficient in English and Mandarin as need to liaise with Chinese speaking customer

Salary: $1800 to $2400

Working Hours: Mon to Fri 9 am to 7 pm, Sat & Sun 8.30 am to 6.45 pm
(Must be able to commit to both weekends)

Off-day: 2 weekday per week

Qualification: Minimum 'O' Level

Experience : In Admin or Customer Service

If interested, kindly send your resume to 88109109

EA License No: 21C0626
EA Personnel: Khoo Li Wei
EA Personal Reg No: R23118433

Job Responsibility:

· Provide administrative support to the team.

· Prepare and edit documents & reports.

· Handle incoming and outgoing mail.

· Maintain accurate and up-to-date records.

· Manage office supplies and inventory.

· Perform various administrative tasks as needed.

Work Schedule:

5.5 days a week (Monday to Friday, 9 hours a day with a 1-hour break, and Saturday, 4 hours a day)

Benefits:

Ø Opportunity for professional growth and development.

Ø Positive and supportive work environment.

Job Requirements:

• No Experience required; training will be provided.
• Min. GCE “N” Level
• Ability to work independently and as part of a team
• Attentive to details with good follow-up

· Good organization skills with multi-task ability

· Ability to maintain a consistent schedule

***Interested Applicants -- Click APPLY NOW or Email your CV with the following details stated.

• Last Drawn Salary
• Earliest Date/Month Available

Email: [email protected]

We regret that only shortlisted applicants will be notified.

We are a Cleaning Company that is hiring Permanent Part Time Office Cleaners.

Immediate positions available. Simple office cleaning duties.

Looking for hardworking & responsible individuals who can work independently.

$650/Month

Monday-Friday(PH off)

9am-12pm

Location at woodlands

SMS/Whatsapp 93888362

Name:

Age:

Do not call. whatsapp only.

We will get back to you ASAP. Thank you.

Woodlands

Mon to Fri 8.30am to 5.30pm

Salary up $3000-$3500

Have AWS & bonus

Job Description

• Review quote requests in detail and ensure all quotes for Module line are provided within the set Lead time
• Follow up with manufacturing for New Product Introduction and ensure they are manufactured as per spec and delivered on time.
• Follow up with Manufacturing and ensure effective implementation.
• Co-ordinate with Planners and ensure material is received on time for new products
• Develop, evaluate, and improve manufacturing methods continuously
• Involve in Failure analysis for any customer returns
• Drives suppliers for cost reduction along with SCM team
• Perform other duties as requested by managemen

Requirement

• Bachelor’s degree / Post Graduate Diploma in Industrial / Mechanical / Mechatronic / Electromechanical Engineering or equivalent
• At least 2 years relevant working experience

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Introduction

Kowabunga Student Club provides a nurturing and caring atmosphere in a structured environment of LEARNING and PLAY. We are dedicated to the overall growth and holistic development of our students: academically, physically, mentally, socially and emotionally. This is where students PLAY to LEARN!

Job description

Supervise the safety of children

Classroom management

Coach and guide school homework to primary school children

Teaching of our in-house enrichment and curriculum

Other adhoc duties as required

Requirements:

Minimum GCE O/A Levels/Higher Nitec/Diploma

Prior teaching experience would be an advantage

No experience required as training is provided

Able to start immediately

Minimum Commitment of 3 months

• Supports the teachers in preparing materials and resources needed for learning experiences in the classroom
• Support teachers in preparing classroom for sessions and clearing up after sessions
• Support teachers in implementation of lesson plan, classroom management and carrying out classroom routines
• Provide support to students to ensure smooth class transitions
• Ensure a safe and stimulating educational environment for the well-being and safety of the children
• Perform miscellaneous job-related duties as assigned
• Provide administrative and logistical support for the development of outings and other outreach activities.

• Candidate must possess at least GCE ‘N’ Level/O’Level/NITEC
• Desire to learn about autism and the patience to teach special needs students
• Passion to help special needs students maximise their talents and potential
• Good verbal and written communication skills in English
• Strong problem-solving and organisational skills
• Working hours: 8am to 5pm, Mondays to Fridays

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

Part-Time Preschool Math/English Teacher (Woodlands)

Main duties :

1. Guide students in reading and numeracy

2. Monitor small groups of 2 to 3 students

(Training provided)

Prerequisites :

- enjoy working with children

- patient and responsible

- willingness to learn

Rate of pay : $8 to $10 per hour

Must be able to work on :

Mondays and Thursdays 3pm to 8.30pm or 4.30pm to 8.30pm

Saturdays 9.30am to 12.30pm

Interested applicants may write in to [email protected] or sms 80319973 with your personal details and qualifications.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodlands)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Working Location: Yishun/ Woodlands

Description

• Assist in day-to-day administrative tasks, including but not limited scanning, filing, and document preparation.

• Book flight tickets and make travel arrangement for staffs.

• Support the team in organizing meetings, scheduling appointments, and maintaining calendars.

• Other adhoc duties assigned by Management

Requirements

• Basic Computer and MS knowledge

• Experience in Filing and other basic admin Duties

• Preferably Singaporean / SPR

About the Role

As part of our service team, you play an important role in ensuring that our customer's systems are in tip top shape. You'd be in charge of installation, upgrades, troubleshooting, maintenance & training.

There will be opportunities to enhance your competencies through our training programs as well as increase your exposure to different work settings and cultures.

Job Description

• Perform preventive & corrective maintenance, installations, training, upgrades & troubleshooting of various systems
• Provide technical support to our team of engineers & other departments when required
• Ensure compliance with health, safety, and environmental regulations at customer site
• Perform site reviews, surveys and inventory checks to ensure equipment and systems are in working order
• Carry out any ad-hoc project, assignment, maintenance or repair work assigned
• Ensure complete documentation of procedures and maintenance works

Requirements

• Minimum Nitec / Higher Nitec or Diploma in Engineering
• Good observation and analytical skills
• Ability to interpret technical drawings and diagrams
• Familiarity in troubleshooting techniques
• Proficient in written and spoken English
• Class 2B/3 driving license and have own transport is a plus
• Able to work rotating shift if required
• Able to do standby duty and OT on short notice
• Knowledge of computer & networking would be a plus
• Working knowledge of banking & ATM related software and hardware systems would be an added advantage

NOTE:

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.

We do not collect any of the following:
1) NRIC/FIN
2) Photo
3) Date of Birth
4) Age
5) Spouse/Family information

• Execute assembling and disassembling works on heavy-duty vehicles such as; electronic control units, cable harnesses, sensors, actuators, etc.
• Diagnose electrical errors by using OEM-provided diagnosis computer or execute technical assessments on failing systems and determine proper corrective repair solutions.
• Execute retrofitting tasks by using provided technical drawings and SOW.
• Use recourses such as sales programs, and electronic parts catalogues to source and find information such as spare part numbers and workshop repair information.
• Use special tools to perform repairs more efficiently.
• Follow the work instructions of the manufacturer by using the repair and service manual.
• Carefully handling workshop equipment and personalized tools.
• Housekeeping, maintaining quality service and safety procedures. Undertake any other duties as consistent with the position
• Attend to diesel/heavy mechanic related jobs (repairing and maintenance)
• Troubleshooting and testing
• Perform preventive maintenance for vehicles
• Other duties as assigned

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodlands)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.