Total 2,017 Customer Service job vacancies in woodlands tuas north west

First love student care center is expanding and is therefore seeking teachers to join the company.

KEY RESPONSIBILITIES

Ensure homework completion and provide guidance for primary school students

Able to guide English, Mathematics and Science at primary school level

Daily Administration - Attendance, grade records, health and safety, temperature records and other works assigned by center administrator

Liaise with parents and school on children's progress

REQUIREMENTS

Minimum “A” Levels or "O" Levels Certification

Patient and passionate to teach/guide children

5 days work per week

School term working hours from 10:00am-6:00pm, 11:00am-7:00pm

School holidays working hours 7:00am-3:00pm, 11:00am-7:00pm

Working hours: Monday-Friday 11am to 8pm/ Weekend and Public Holiday 10am-7pm

2 days off per week (1weekday ,1 weekend)

Job Description

• Handle all new and/or existing customers appointment booking.

• Attend to walk-in customers at the outlet.

• Assist all customers enquires via emails and callings, including cold calling.

• Assist outlet manager on individual's commission calculation including data entry work.

• Manage outlet POS System for all transaction.

• Handle of monetary receipts and payment.

• Any other ad-hoc duties as assigned.

Working Location

Paya Lebar - PLQ Mall

Jurong East - IMM

Ang Mo Kio - AMK Hub

Job Descriptions

• Schedule maintenance activities for chillers systems, keeping track of maintenance works with follow up actions for chillers.
• Ensure all maintenance works are carried out according to prescribed checklist and schedule
• Responsible for testing & commissioning/ fine tuning of new chiller with minimal guidance, such as coordinate project execution at site, witness FAT and conduct SAT to ensure the chiller operating conditions according to target performance.
• Ability to interpret as-built documents, schematic drawings, technical documents as well as analyze operating data from chillers and know how to identify and repair any issues that arise.
• Responsible for on-site management of the chiller overhaul/ repair works and supervise subcontractor work; effectively control the service quality and progress.
• Preparation of service report for each service assignment.
• Assuage dissatisfied customers on service issues such as provide prompt and effective resolution to technical problems on chiller and recommend preventive measures.
• Preparation of risk assessments prior and ensure safety procedures and conduct during service and repairs.
• To ensure all works carried out safely and/or in accordance with safety procedures.
• Any other tasks, when required by Department Manager.

Job Requirements

• Minimum ITE Certificate with Merit in Engineering or Diploma in Mechanical Engineering.
• Minimum 3 years of relevant chiller experiences.
• Preferably Singaporean or SPR
• Able to guide and troubleshoot HVAC faults especially modular screw chillers, centrifugal chillers and absorption chillers.
• Good communication skills both verbal and written as well as preparing service reports.
• Has a good safety mindset and displays good WSH behavior.
• Short term working at overseas maybe required.

Benefits

• 10days AL
• AWS
• VB depending of the team and company performance
• Transport allowance

Working Hours

• 5 days (9am to 6pm)
• Monday to Friday
• ※ Most of the time they are outside of the office

1) Attend to incoming calls, whatsapp messages, emails and other forms of communication methods

2) Take orders from customers and sales team and input into the system

3) Liaise with Operations Planning Team to ensure jobs are assigned out and provide updates to customers/sales team (if necessary)

4) Resolve customer issues and complaints

5) Submit weekly/monthly reports

Requirements:

1) Minimum 3 years of working experience in customer service, operations or logistics roles

2) Good written and oral communication skills

3) Able to multi task, handle stress and highly motivated

4) Able to work independently and as a team player

5) Must be able to commit to 5.5 days work week

We do not require recruitment agent services, please desist from contacting us.

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Roles & Responsibilities:

• System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support  on a rotational shift, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us?

• Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
• Transport Allowance: Receive a transport allowance to cover your commuting needs.
• Standby Allowance: Standby duties are compensated with a standby allowance.
• Public Holiday Pay: Earn additional pay for public holidays.

If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you! 

• Operational Experience: Prior exposure to IT operational environments is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
• Self-Starter: Ability to work independently and take ownership of your tasks.
• Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Working hours: Monday-Friday 11am to 8pm/ Weekend and Public Holiday 10am-7pm

2 days off per week (1weekday ,1 weekend)

Job Description

• Handle all new and/or existing customers appointment booking.

• Attend to walk-in customers at the outlet.

• Assist all customers enquires via emails and callings, including cold calling.

• Assist outlet manager on individual's commission calculation including data entry work.

• Manage outlet POS System for all transaction.

• Handle of monetary receipts and payment.

• Any other ad-hoc duties as assigned.

Working Location

Paya Lebar - PLQ Mall

Jurong East - IMM

Ang Mo Kio - AMK Hub

Job Description

Handles customer’s enquiries

Update customers on the status of their orders

Creation of receiving documents, delivery orders and invoices

Liaise with relevant departments to ensure on time delivery

Attend to customers' feedback

Maintains proper filing of documents

Follow up with customers on their material collection status

Perform other ad-hoc duties as assigned by superiors

Job Requirements

Candidate must minimally possess an O Level or ITE Certificate.

Positive working attitude and ability to work independently.

Meticulous, good communicator with an eye for detail.

2 years of relevant work experience preferred.

Singaporean only.

Description

• Maintain a good relationship with customer
• Answer incoming phone enquiries and email enquiries
• Updates of schedule, excel and inform relevant parties on the changes
• Prepare and send quotations, invoices and agreement to customers
• Able to support customers on phone regarding service agreement or quotation or payment issue
• Maintain database
• Prepare and send serving quotation, invoice and etc.
• Update driver ETA
• Need to support in emailing work at times

Requirement:

- Must have at least 1 year working experience

- Able to work on 5.5 days (Sat - work from home)

- Must know MS Office

-Must be team player

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

• Developing sales strategies to meet sales goals.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Participating in sales team meetings with updated sales reports periodically.
• Presenting product/services demonstration to customer.
• Participate in exhibitions, conferences and industry meet-ups for business opportunities.
• Collect market feedback to evaluate gaps, opportunities, and new needs.
• Seek new opportunities through networking, cold calling, and social media channels
• Collaborate within teams to achieve better results.
• Working towards achieving the sales target.

Location: Alexandra Road
Working Hours: 10AM to 7PM
Working Days: 6 days work week; Must work on Saturday and Sunday; Off day on Thursday

Job Summary:
We are seeking a friendly and organized Front Desk Receptionist to join our vibrant dance studio team. This role is pivotal in creating a welcoming atmosphere for our customers while efficiently managing inquiries and sales.

Key Responsibilities:

• Answer customer inquiries and provide information about classes, schedules, and studio policies.
• Address customer needs and resolve issues promptly to ensure a positive experience.
• Sell dance packages and handle renewals, maintaining accurate records of transactions.
• Maintain the front desk area and ensure it is well-organized and inviting.
• Collaborate with instructors and staff to coordinate schedules and special events.
• Perform administrative tasks as needed to support the daily operations of the studio.

Qualifications:

• High school diploma or equivalent; additional education or experience in customer service is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with scheduling software.

Compensation:

• Basic Salary: $2,500 per month
• Commission on sales of packages and renewal deals

Benefits:

• Annual Leave: 14 days
• Bonus: Annual Wage Supplement (AWS)

Benefits:

• 5 days work week Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies, we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience, and a winning attitude.

Nacos Marine Singapore is now looking for a Service Engineer who is skilled in Automation products to join our Customer Delivery team in Singapore.

This is a permanent opportunity, and the possible location is Singapore.

What will you be doing

As a Service Engineer, Automation, your work will focus on these responsibilities.

• Attending ships in terminal, anchorage, shipyard for repair, installation, troubleshooting services.

• Reporting and documentation as per company procedures (E.g. Update of Software, database, etc.).

• Making completion of technical and service work report in a timely manner.

• Conduct fault-finding process and resolve the technical issue onboard as appropriate.

• Providing technical support both onsite and remotely for Wärtsilä Voyage Solutions product to the customer.

• Providing support to coordinators.

• Ensuring that the work is executed according to Wärtsilä Quality, Health, Safety and Environmental guidelines and customer site procedures.

• Ad-hoc duties as assigned by manager.

To be successful in this role, we expect you to have:

• Diploma in Electrical and/or Electronics Engineering or related field with at least three years of relevant experience

• Experience in programming, commissioning and service of Marine Automation PLC systems.

• Experience in the hardware and software for the Automation system, PLC programming (ladder diagram) logic, Moxa switches and control system.

• Experience with industrial network and serial interface protocols such as Modbus and Can Bus.

• Excellent product knowledge in Automation (Engine Governor, Manoeuvring) System.

• Good communication and teamwork skills.

• Willingness to travel upon request.

Why you and us

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim

Talent Acquisition Partner

Email: [email protected]

Key Responsibilities:

1. Direct Sales Support: Support direct sales activities in Singapore.
2. Regional Dealer Support: Provide after-sales services, including technical support and customer satisfaction, to regional dealers.
3. Warranty Handling: Manage warranty claims and resolve warranty-related issues efficiently.
4. Product and Quality Coordination: Work closely with the product division to address product quality and related technical issues.

Team Leadership: Supervise and manage a team of 2 to 3 direct reports, ensuring effective performance and development.

Empower Students, Shape the Future!

Are you a passionate and experienced educator looking to guide young learners towards academic excellence?

We are seeking a Senior After School Care Educator to join a respected non-profit after-school program focused on nurturing Upper Primary students in key academic areas.

About the Organization:

Our after-school care center is committed to providing students with a nurturing environment that supports both their academic and personal growth. We are deeply invested in community-building efforts and creating a lasting positive impact.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

About the Role:

As an experienced educator, you will play a critical role in helping students excel in English, Math, and Science, while also supporting students who require additional help with Chinese language proficiency. Due to the curriculum and student needs, fluency in both English and Chinese is required to provide effective academic guidance.

• Work Schedule: Monday to Friday, 11:30 AM - 7:00 PM. Enjoy evenings and weekends to yourself!
• Subject Focus: Assist students in mastering English, Math, Science, and support those learning Chinese.
• Perks: Vegetarian lunch provided daily, and annual staff retreats for relaxation and team building.

Who We’re Looking For:

We are seeking candidates with at least 3 years of experience in after-school care or Upper Primary tutoring, ideally including:

• Retired MOE Teachers or experienced tutors with strong teaching backgrounds in Upper Primary education.
• Individuals with solid experience in guiding students in English, Math, Science, and supporting those in need of Chinese language assistance.
• A passion for education and the desire to make a real difference in students' lives.

Why Join Us?

You’ll be part of a dedicated team in a non-profit environment that values community impact. This role offers the chance to give back, mentor students, and enjoy a balanced work-life schedule. We believe that experienced educators have the power to transform lives through personalized care and attention.

Ready to Make an Impact?

If you're a passionate educator with experience and a commitment to nurturing students, we want to hear from you.

Click here to apply at First Konnection, or submit your application via MyCareersFuture and join a team where your knowledge and skills can truly make a difference!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Role Description

The Team Head, Special Education Teacher will report to the Manager for Education and he/she will need to lead and supervise a team of coaching staff in teaching children with learning difficulties. The incumbant must have at least 2 years of supervision/management experience, have leadership capabilities and able to mentor and guide coaching staff in performing academic and behavioural management of children under responsibility.

Specific Responsibilities

Individual to be involved in leading a team of coaching staff for the following:

1. Running the program and ensure that they are carried out in accordance to our philosophy and guidelines.

2. Carry out periodic assessment of our students to ensure that their progress is in line with the agreed objectives.

3. Ensure that tasks are carried out professionally and in accordance to stated guidelines.

4. Provide timely feedback to Director for Education and Parents on issues arising during lessons, and to work with Management to improve the work process.

5. Prepare teaching materials in accordance to goals set for each student, including documenting teaching methods and completing achieve goals for each student after their lessons.

6. Prepare individualized education plan for each students.

7. Ensure documentation and filing of all documents relating to the students.

8. Research and development of teaching methods.

9. Staff welfare and mental wellbeing.

Technical Skills & Competencies

1. Have experience in behavioural management and academic intervention.

2. Ever worked in special education entities or background in handling children with Autism, ADHD or Dyslexia.

3. Good communication skills since this job requires the incumbant to constantly communicate with parents.

4. Minimum experience of 2 years.

5. Those without relevant experience but with at least 2 years of management experience, may apply.

6. Matured individuals looking for a second career are welcome to apply.

HR Service Specialist (m/f/d)

We, EOS - world market leader for industrial 3D printing, are looking for you to support our APAC HR Team base in Singapore.

TECHNOLOGY is what unites us. MEANINGFUL are our daily actions. INDEPENDENT is what we remain. We believe we can help create a better world for everyone - this is what EOS stands for.

WHAT YOU’LL BE DOING:

• Acquiring internships programme for various departments
• Assisting in talent acquisition and recruitment processes
• Conducting employee’s onboarding and offboarding
• Administering of Leave and leave related compensation and auditing matters
• Maintaining employee files and records in Workday and paper form (if necessary) , supporting on Workday project on data collection and verification, etc.
• Supporting on training programme
• Supporting on HR letters, agreements preparation
• Managing company group medical and travel insurances related matters
• Enhance job satisfaction by resolving issues promptly, organizing team building activities, and take care of employee’s welfare
• Administering of Employee’s recognition and award documents
• Conducting gift purchasing for various occasions and back-office logistics supporting work
• Other tasks assigned by Supervisor

WHAT WE ARE LOOKING FOR:

• Understanding of general human resources policies and procedures
• Outstanding knowledge of MS Office
• Excellent communication and people skills
• Aptitude in problem-solving
• Desire to work as a team with a result driven approach
• BSc/BA in Business administration or relevant field
• Positive and bold attitude with ability to think out of the box

Our Benefits

· Flexible working hours

· Professional development opportunities

· Health insurance

· Positive and friendly work environment

· Diverse and inclusive company culture

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Job Description

• Industry Type: Ship
• Working Location: Boon Lay
• Working Hours: 5.5 days (Alternate Saturday)
• Duration: Permanent Role
• Only Singaporean may apply

Responsibilities

· Responsible for managing the incoming and outgoing orders

· Handle Import/Export permit declarations, custom clearance

· Maintain accurate records of shipping documents as per SOP standards

· Arrange and coordinate import/export shipments

· Coordinate sea/ air freight shipments and transport arrangement

· Liaise with air/sea freight forwarding, shipping lines, transporters to ensure timely delivery of shipment

· Process shipping operation and courier service

· Handling of all billing and invoices

· Ad-hoc duties as and when required

Requirements

· Diploma or equivalent

· With 1 – 3 years of relevant experience

· Proactive and positive working attitude

· Meticulous with good organizational skills

· Proficient in MS Office

· Good interpersonal skills and able to work independently with minimum supervision

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

About JobTech

JobTech is the world's leading artificial intelligence and big labour data analytics product company that empowers leaders to develop people for new work realities, driven by real labour market needs and individuals' personal aspiration. JobTech is growing rapidly with global big names customers from both private and public sectors.

About the Team

The JobTech team is an enthusiastic bunch, obsessed with solving human capital business problems in talent development, using deep technology and labour market data. We embrace empowerment and appreciate the depth of every member’s area of expertise. We are hands-on dreamers who are willing to invest in projects and people. If you think you should be part of this awesome team looking to scale faster and better, don’t be shy and let us know!

Job Description

We are looking for someone who is excited to work in an AI start-up and is willing to develop him/herself in the HRTech space. This role would be ideal for someone who is self-motivated and is able to pick-up the relevant industry knowledge quickly.

As a Customer Success Consultant, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know JobTech's software incredibly well and help your customers fully adopt the platform.

If you’re stimulated by helping others, building relationships and problem solving - whether it’s a business or technical challenge – this is the role for you.

Job Description

• Activation: Lead customer onboarding and serve as a solutions expert to help customers achieve their objectives.
• Renewals & Expansion: Manage account relationships to ensure satisfaction and drive account growth through renewals, upsells, and cross-sells.
• Product Collaboration: Work with the product team to analyze usage patterns, gather user feedback, and contribute to feature development aligned with customer needs.
• Nurturing: Assess customer health, design retention strategies, and deliver training and presentations for key accounts.
• Upselling & Cross-Selling: Promote additional services and products, leveraging customer insights to recommend relevant solutions.
• Communication: Create and manage customer communications and materials, collaborate on success stories, respond to inquiries, handle change requests, and conduct weekly client calls.
• Technical Liaison: Work with technical teams to troubleshoot issues and monitor bug resolution.
• Project Implementation & Management: Oversee project implementations to ensure alignment with customer objectives and successful delivery.
• Monthly QA and Production Release Participation: Provide feedback during QA, sanity testing, and production releases to ensure new features meet customer expectations.

Requirements

• Customer Success Expertise: 2-5 years of experience in a customer success, account management, or client-facing role, with a track record of driving customer satisfaction and retention.
• Relationship Management: Proven ability to build and maintain strong, long-lasting customer relationships, acting as a trusted advisor.
• Retention & Growth Strategies: Demonstrated experience in developing and executing strategies that improve customer retention and promote upsell/cross-sell opportunities.
• Account Management: Proficiency in managing multiple accounts, ensuring customer needs are met and expectations are exceeded.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer challenges proactively.
• Communication: Excellent verbal and written communication skills, capable of conveying complex concepts clearly and persuasively.
• Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering solutions that drive value.

Compliance with our strict information security policies is mandatory:

• Policy Compliance: Adhere to JobTech's information security policies and procedures.
• Risk Management: Identify, assess, and mitigate security risks to protect sensitive information.
• Incident Response: Participate in the detection, analysis, and response to security incidents.
• Security Training: Attend regular training on information security best practices.
• Data Protection: Ensure the confidentiality, integrity, and availability of JobTech data.
• Regulatory Compliance: Ensure compliance with relevant legal, regulatory, and
• contractual requirements related to information security.
• Team Collaboration: Work closely with other functional departments to ensure cohesive security measures.
• Confidentiality: Maintain the confidentiality of sensitive information and enforce data protection measures.
• Continuous Improvement: Stay updated on the latest security trends and continuously improve the JobTech's security posture.

Note: We regret to inform that only shortlisted candidates will be notified.

Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for a Customer Service Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Location: Alexandra Road
Working Hours: 10AM to 7PM
Working Days: 6 days work week; Must work on Saturday and Sunday; Off day on Thursday

Job Summary:
We are seeking a friendly and organized Front Desk Receptionist to join our vibrant dance studio team. This role is pivotal in creating a welcoming atmosphere for our customers while efficiently managing inquiries and sales.

Key Responsibilities:

• Answer customer inquiries and provide information about classes, schedules, and studio policies.
• Address customer needs and resolve issues promptly to ensure a positive experience.
• Sell dance packages and handle renewals, maintaining accurate records of transactions.
• Maintain the front desk area and ensure it is well-organized and inviting.
• Collaborate with instructors and staff to coordinate schedules and special events.
• Perform administrative tasks as needed to support the daily operations of the studio.

Qualifications:

• High school diploma or equivalent; additional education or experience in customer service is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with scheduling software.

Compensation:

• Basic Salary: $2,500 per month
• Commission on sales of packages and renewal deals

Benefits:

• Annual Leave: 14 days
• Bonus: Annual Wage Supplement (AWS)

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirement:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation

· Assist the Customer Service Manager to oversees the day-to-day operations of the warehouse, order tracking, operations and customer service.

· Coordinate warehouse operations (inbound processing, inventory, order fulfilment) and direct day to day activities of warehouse personnel.

· Keep the pulse of customer satisfaction

· Manage account/customer expectations

· Process customer orders and routings.

· Coordinate freight shipments and transport arrangement

· Import/export permit declarations and customs clearance

· Prepare billing.

· Perform other ad-hoc duties when assigned.

Job Qualification

· Possess at least Higher secondary/Pre-U/A level/College in Logistic/Transportation or equivalent.

· Preferred 2 Year(s) of working experience in the related field is required for this position.

· Required language(s): English, Mandarin

· Proficient in Microsoft Office applications (Outlook, Excel & Word)

· Custom Declarant -import and export permits an advantage

· Experience in managing sales, financial and corporate management.