Total 45,423 Customer Service job vacancies

Job Highlights

• Friendly Working Environment
• Well Established Organizations
• Basic UP $2800 + Bonus

Summary

• Public/Private Healthcare Institution
• Stable Career Progression
• Full-time Benefits Entitlement (AWS + VB + Yearly Increment)
• Up to $2800
• Islandwide Location

Responsibilities

• Attend to all patients' enquiries (telephone and walk in) promptly and courteously
• Register patients for appointments and/or walk in treatment
• Discharge patients (medicine, payment collection, scheduling of next appointment etc)
• Call patients for follow-up whenever required
• Record and file documents in accordance with SOP
• Cashiering duties

Requirements

• Good communication and interpersonal skills.
• Proficient in Microsoft office applications.
• Service-oriented and passionate to work in the healthcare industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Gao Shan (Jane)

Registration Number: R23118568

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Responsibilities:

• Take the lead and participate in the development and maintenance of software for equipments.
• Lead and particiapate in the coding, testing, and debugging phases of the developed software.
• Lead a team in the maintenance, review, and improvement
• Assist in defining the architecture of new designs and produce technical documents
• Engage with customers to understand requirements and create specifications.

Requirements:

• Min Diploma in Electrical/Electronic Engineering, Computer Science,or it's equivalent
• At least one year related working experience
• Demonstrate proficiency in Visual C# programming with WinForm applications
• Display familiarity with Modbus, EtherCAT fieldbus protocols, Winsock, and serial communications
• Exhibit familiarity with PLC programming (e.g., Omron) and various motion systems (e.g., IAI, ADLink).

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Service Technician

Working days: 5.5 days

8:30am - 5:30pm (Mon to Fri) // 8:30am - 12:30pm (Sat)

Woodlands Link

$2000 - $2600 (depending on number of years of experience)

Job Responsibilities

• To provide on-site service of equipment sold
• To set up and installed newly sold equipment
• To provide a weekly update on the jobs done to Manager

Job Requirement

• Candidate must possess at least Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent
• Driving license (class 3 preferred)

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Responsibilities:

• Supervise the daily operations of the Customer Service Team to ensure customer satisfaction.
• Address and resolve problems efficiently to uphold excellent service standards in product delivery.
• Coordinate with internal teams regarding inventory and pricing.
• Offer training and mentorship to enhance the customer service team's skills and uphold high service standards.
• Monitor team performance and foster team cohesion.
• Liaise with customers, vendors, and partners in daily business activities.
• Collaborate with Sales Teams to enhance company sales.
• Compile and present monthly performance summaries for the department.

Requirements:

• Diploma or bachelor’s in business management or similar.
• At least 5 years of experience in a supervisory role
• Good communication skills, interpersonal, and influencing skills.
• Able to lead a team
• Knowledge of ERP/NAV systems is a plus.
• Experience working in Food Industry is an advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Brief Description
Reporting to the Centre Executive, the incumbent for Administrative Executive position provides full administrative support for BCARE Active Ageing Centre.

Job Responsibilities - The job responsibilities for this position include:

I Administration

1. Maintain the database and attendance records of members and volunteers.

2. Coordinate on submission of reports to government agencies.

3. Set up an effective and efficient record-keeping and information-retrieval system.

4. Petty cash administration.

5. Prepare monthly bilingual Active Ageing Programme - Activity flyer and schedule. Simple translation work is needed.

6. Attend to the Alert Alarm System (AAS) when necessary and update AAS recording to government agencies.

7. Support and update seniors with Information & Referral resources when necessary.

8. Assist in minutes-taking for monthly staff meetings and obtain quotations when necessary.

II Operations and General Maintenance

9. Coordinate schedules and assist in liaising for general repair, maintenance and upkeep of the Centre e.g. air-cons, office and IT equipment, housekeeping and storerooms.

10. Assist in organizing storage space of the Centre, replenishing housecleaning items and office stationery.

11. Update and maintain Asset Register, ensure the safe-keeping of equipment and other important documents.

III Others

12. Participate in other BCARE events and projects when required.

Only shortlisted candidates will be notified.

Responsibilities:

• Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.
• Provide information on services and sample collection requirements for onboarded clients.
• Arrange sample pick up at location as requested by clients.
• Provide information on when and how test results will be available.
• Assist customers with product or service-related questions, issues, and requests.
• Coordinate and ensure new client are created accurately.
• Assist delivery of laboratory results as needed by company or clients.
• Communicate delivery of results to healthcare providers following lab protocols and privacy regulations.
• Accurately update and maintain patient and client information in the healthcare company's database.
• General Administrative tasks relating to Client Service.
• Follow-up and/or notify clients of any rectification and rejection as required by the company.
• Clarify and notify clients of any matters as required by the company.
• Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution.
• Escalate complex issues to appropriate departments or management as necessary.
• Communicate and coordinate with all internal departments to ensure efficient flow of service and information.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Stay informed about the various diagnostic tests and services offered. Provide accurate and detailed information about our products or services.
• Understand client's needs and provide quick, accurate and satisfactory answers to their queries and concerns.
• Contribute to a positive customer experience and build lasting customer relationships. Proactively seek feedback to make improvements.
• Ensure adherence to company guidelines, healthcare regulations and service standards and requirements.
• Safeguard patient confidentiality and privacy (PDPA).
• Handle ad hoc duties as required.

Requirements:

• min. Diploma and above
• Possess 3-5 years prior working experience in customer care / client service functions.
• Possess excellent interpersonal and communication skills
• Team player and able to work independently as well.

Interested candidates please send your updated resume to:

[email protected]

Subject: Customer Service Executive

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Requirements

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
• Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
• Issue invoices & other shipping documents to customers.
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
• Work within agreed service levels, striving to exceed customer expectations whenever possible.
• Communicate discrepancies/issues to team leader when necessary.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Responsibilities:

• Manage and update necessary information in the SAP system.
• Check and input pricing and product information in the system accurately.
• Work closely with the IT Department when necessary.
• Manage and monitor sales promotion and campaign analysis.
• Manage customer invoicing.
• Keep track of monthly and quarterly data files for shipment, freight, and other group data for internal analysis.
• Ad hoc duties as assigned.

Requirements:

• Diploma in Business Administration or equivalent.
• At least 2 - 3 years of experience in sales support, preferably with SAP system knowledge.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

JOB DESCRIPTION

· Booking of customer appointments via different channels eg. Online, phone, etc

· Ensure customers’ physical treatment/product card balance tally with WESS System

· Compile outlet/roadshowfeedback forms and prepare reports

· Handles all customers’ online and offline enquires, complaints and refunds promptly

· Make sure all outlet staff possess and execute quality customer service

· Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

· Gather feedback/Investigate, handle and process refund cases for customers

· Doing public relations with clients and maintain good relationship with them

· Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

· Possess a genuine willingness to learn, be intuitive，resourceful and coachable

· Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

· Confident, self-starter who works well independently

· Must be highly self-motivated

· Professional phone etiquette

· Works well with other employees and is a team player with a positive attitude

· Strong communication skills, both oral and written

· With at least 1 year experience in customer service job or handling customers

· Basic knowledge on how to use Microsoft Word and Excel is required

· Knowledge on how to use WESS system and Infotech system will be best

· Minimum a diploma in any field of study is preferred

· Will be required to travel to various outlets and different roadshow venues to meet clients an

mangers when necessary

· Office working days and hours: Mon to Fri 9am to 6pm

职位描述

• 通过不同预约渠道进行客户预约，例如, 网上、电话等

• 确保客户的治疗/产品实体卡余额与WESS系统的一致

• 收集并集合分店/路演顾客反馈表格并准备相关报告

• 及时处理所有客户的线上线下查询、投诉和退款

• 确保所有分店员工拥有并执行优质的客户服务

• 针对客户投诉与退款，收集客户意见，调查，与客户讨论和谈判以便提 出最适合的解决方案

• 与客户进行很好的交流并与客户保持良好的关系

• 管理层分配的临时/索碎任务

工作要求

• 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导

• 拥有乐观、积极、热情的态度，与客户从零开始建立关系

• 自信、主动、能独立工作

• 必须具有高度的自我激励能力

• 拥有专业的电话礼仪

• 与其他员工合作良好，具有积极的团队合作精神

• 较强的口头和书面沟通能力

• 具有至少1年客户服务工作经验或面对/处理客户的经验

• 需要有基本知识知道如何使用 Microsoft Word 和 Excel

• 了解并且会使用WESS系统和Infotech系统将是最好不过了

• 至少拥有任何学习领域的高中文凭

• 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面 与开会或处理客户的投诉与退款

• 办公司工作日和时间：周一至周五上午 9 点至下午 6 点

Benefits Summary

• Full-time permanent position
• Career progressions & exposure in aviation industry (Training Provided)
• Basic $1800 + OT + Shift allowances
• Location: Changi Airport
• Immediate interview arrangement

Responsibilities:

• Front-line customer service role
• Assist in checking in at counter, scan and check passports and boarding tickets
• Ensuring the smooth departure process
• Assist in Lost & Found Services and baggage tracing activities
• Ad-hoc duties as assigned

Requirements:

• Good communication and interpersonal skills.
• Service-oriented and passionate to work in the aviation industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Chanel Loh Su Fui

Registration Number: R22110419

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Benefit

• Permanent job opportunities
• Stable career progressions
• Gov sector
• AWS + Performance bonuses + Yearly salary increment
• Up $2800

Responsibilities

• Assist nurses in provide caregiving duties and support to patients, in collaboration with other healthcare professionals.(i.e. sponging, feeding, lifting & moving)
• Engage patients and their family members/visitors to understand their needs and manage their expectations in the area of service delivery
• Overall management of clerical and operational support in a ward

Requirements

• Passionate in Healthcare industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Chanel Loh Su Fui

Registration Number: R22110419

MCI Career Services Pte Ltd

EA License Number: 06C2859

Our client looking for a Customer Service Assistant (3 to 6 months contract) to assist their team for the next phase of their business. They are located in the West - easily accessible.

Responsibilities:

• Handling incoming inquiries and collecting relevant caller information for follow-up by sales personnel.
• Assisting in the creation of proposals based on information provided by the Sales and Marketing team.
• Generating invoices and preparing monthly reports for consolidated billing purposes.
• Managing and organizing the filing system and software for waste information management.
• Supporting the Customer Service Manager in ensuring smooth daily operations within the team.
• Collaborating with the Customer Service Manager and Sales Director on matters related to customer care, market intelligence, and marketing communications.
• Updating the customer database with current and potential customer information.
• Coordinating with various departments, including logistics and operations, to meet customer requirements.
• Performing administrative tasks such as updating engineers' schedules, providing project details, and processing expenses.
• Ensuring clear communication between engineers and the Service Manager, preparing service quotations, and managing documentation.

Requirements:

• Proficiency in MS Office.
• Invoice & Admin relevant experiences.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Job Qualification

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 3+ years of experience in supporting or developing application.

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

• Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
• Versioning control systems: Git , AzureDevOps|TFS and SVN
• SQL scripting (SQL Server or Oracle are preferred)
• JIRA platform experience

- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

Roles & Responsibilities

At Kensington Trust Group, you will have the opportunity to build a career as unique as you are, with the support, inclusive culture and technology. Your unique perspective and voice will help you and your team become even better. Come join our team and create an exceptional experience for yourself as well as a better working environment for everyone.

Your next opportunity

As our Receptionist cum Office Administrator, you will embody the face and brand image of our company, ensuring quality services that translate into high levels of customer satisfaction for both our internal staff and external clients.

Collaborating closely with the Human Resources Manager, you will oversee the general office and facilities, as well as internal services at the corporate level and external liaison activities with our vendors and suppliers.

Key Responsibilities:

• Serve as the primary contact for general office administrative tasks
• Manage and coordinate meetings, conferences, and appointments
• Deliver exceptional reception and visitor services, including greeting visitors, directing them to meeting rooms, providing refreshments, and handling phone inquiries
• Oversee office supplies (pantry, conference room, and team-specific needs), liaising with the Cleaner for maintenance and ensuring overall office cleanliness and tidiness
• Provide administrative support across departments, including tasks like collecting, sorting, and distributing incoming mail, as well as scanning documents when required
• Act as the liaison with the landlord for all matters concerning the office building and premises, such as maintenance, fire drills, contractor permissions, and providing support to any office-related matters
• Execute other office duties and projects as assigned, including the digitisation of office records into our Shared Drive

Requirements/Qualifications

• Diploma or equivalent
• Minimum 2 years of experience as a Receptionist, office administrator, or in a relevant role
• Demonstrate a service-oriented attitude and a growth mindset, consistently delivering high-quality work
• Possess excellent communication and interpersonal skills
• Ability to work independently, multitask, and effectively prioritise tasks
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
• Conversational in Mandarin, to liaise with Chinese-speaking visitors, clients and vendors
• Knowledge of Viewpoint software is a plus

What We Offer:

• We offer a competitive salary and benefits package, a collaborative work environment, and opportunities for growth and development
• We love to hear from you if you can demonstrate that you meet the criteria above

We regret to inform you that only shortlisted candidates will be informed.

We’re looking for a Global Workforce Management Lead to help our teams deliver an experience that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.

Here’s how you’ll be contributing to the WFM team:

• Help our teams deliver a Customer Onboarding experience that helps our customers, scales globally with our growth and helps us drop our costs towards zero
• Partner with our Area leads of Customer Support, analyst team, and other operational teams to build a globally scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialisation and cost modelling
• Move metrics including, SLA, case processed time, average handling time, volume, occupancy, QC, and % automated
• Lead, grow, and develop your team of Workforce Planners and Analysts to ultimately create a full-stack WFM function
• Be a part of our Customer Support leadership team, creating a strong operational culture, developing world class WFM team and leading hiring

This role will give you an opportunity to:

• Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Build and lead our global WFM team - you have the opportunity to strengthen, grow and coach the team across our locations
• Be a global WFM leader - as a part of our Customer Support leadership team you’ll be helping us evolve how we run CS operations, how we develop our people and how we scale globally

A bit about you:

• You’re ideally a Singaporean Citizen or Singapore Permanent Resident
• Your verbal and written English skills are excellent
• You’re experienced. You have at least 5-years of experience as a people lead and at least 3-years of experience working in a Workforce Management team.
• You have a strong understanding of the WFM life cycle including forecasting, capacity planning, scheduling and real time management.
• You’re passionate about leading people, building teams, and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do!
• You’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones.
• You’re strategic. You think strategically and translate strategy into operational plans and business results.
• You’re tactical and data driven. You analyse and identify trends and blockers and take appropriate action. You have exceptional analytical skills and you’re comfortable working with large amounts of data. You’re good at presenting findings and have experience in establishing and tracking metrics.
• You’ve worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! SQL and Python skills are a plus.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation
• You place customers first. You make no compromise on this.
• You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand operations. You have experience of working with operational teams (ideally Customer Support or any other Operations team in a financial/ tech company), and how to work with people and processes as well as products

What do we offer:

• Company Restricted Stock Units
• Numerous great benefits in our Singapore office
• We offer relocation support for this role

If you're interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please concisely:
1. Elaborate more on your relevant WFM experience, especially with a focus on Real Time Management.

2. Describe your team management and development experience, and leadership style

• Hemodialysis / Peritoneal dialysis experience
• Able to commit to rotating 3 shifts; 6.30am to 2.30pm, 10am to 6pm and 2pm to 10pm
• Singaporeans only
• Diploma in Nursing
• Mutiple Location
• Registered with the Singapore Nursing Board
• Minimum 2 years of Nursing experience in acute setting

Interested applicants are invited to send your updated resume to [email protected]

Check out http://abercare.sg/jobs-vacancies/ for more details

Abercare.sg | EA License No. 18C9070 |KOH SU WEN, CLARISSA| Registration No. R24119504

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Providing consistent interaction with clients to create and maintain customer relations.
• Preparing quotations and proposals
• Handling day to day customer enquiries, order takings, in-house system data entry
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Customer Care Officer (1 year)

Leading power generation company

Duration: 12 months extendable/convertible

Working Location: Somerset (walking distance from MRT)

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

• Manning of hotlines & Customer Care mailbox
• Handling incoming enquiries via hotlines, email and other channels
• Account servicing for customers belonging to Residential, Small Commercial Sales & Landlord/ Tenant segments

Job Requirements

• Diploma / A-Level
• Strong interpersonal skills and comfort with engaging new people on a daily basis
• Excellent verbal and written communication skills
• Independent but a team player as well

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

• Greet walk-in customers, manage inquiries smoothly.
• Provide residents with CCS welcome pack.
• Address customer queries, escalate when necessary.
• Record and update resident feedback daily.
• Handle CCS payment arrangements, maintain database.

Requirements:

• Minimum 1 year of customer service working experience.
• Customer-service oriented

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• Handle admin duties
• Data entry
• Filing and scanning of documents
• Prepare invoices and documents
• Other duties as assigned

Requirements:

• Minimum A Level/Diploma/Degree holder.
• Prior working experience will be an advantage.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year