Total 45,778 Customer Service job vacancies

Responsibilities:

• Strategize, coordinate, oversee, and schedule day-to-day operations in alignment with sub-departmental structures.
• Support in attaining business objectives.
• Prepare quotations for parts sales.
• Follow up with customers to finalize orders, ensuring receipt of purchase orders prior to delivery.
• Monitor operational performance and devise strategies to achieve desired outcomes.
• Provide guidance and leadership to operational teams.
• Address service-related employee issues or grievances and uphold a high level of departmental motivation.
• Plan and coordinate logistical matters within sub-departments.
• Offer 24/7 customer support via telephone and on-site attendance.
• Foster strong customer relationships through timely client visits.
• Coordinate training sessions for clients or within the customer service team.

Requirements:

• Minimum Diploma
• Experience in service team / customer service team
• Good communication skills

Kindly email your resume in a comprehensive Word format to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Samuel Goh

EA License Number: 22C1430

Registration Number: R23112614

Job Responsibilities:

• Onboard the direct dealing clients and perform the necessary checks
• Liaise with internal departments to resolve trade and settlement issues
• Perform the Pre trade checks for trades done
• Perform End of Day checks
• Support in preparing marketing material for advisory business in guidance with dealers
• Support analysis using Excel and automated tools
• Engage IT and other stakeholders to develop and enhance efficient systems and booking procedures
• Perform testing for systems enhancements
• Administrative and support duties as required

Job Requirements:

• Minimum Bachelor's Degree in Banking / Finance or any related field with min. 1-3 years of banking experience
• Good analytical skill and able to work independently
• Possess good working knowledge of MS Excel
• Experience in programming language (VBA, Python, SQL etc) would be advantageous

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

As a Sales Support Intern, you will have the opportunity to gain practical experience and contribute to the sales team by providing support in various sales-related activities. You will work closely with the sales team members and learn about the sales process and customer relationship management. Your responsibilities will include:

• Customer inquiries and assistance: Assisting in handling customer inquiries and requests through various communication channels, such as phone, email, or live chat. Providing timely and accurate responses to customer queries and ensuring high levels of customer satisfaction.
• Order processing and management: Assisting in processing sales orders, verifying order details, and coordinating with internal departments to ensure smooth order fulfilment. Resolving any order-related issues or discrepancies.
• Sales documentation and reporting: Assisting in maintaining sales records, preparing sales reports, and generating sales-related documents, such as quotes, proposals, and contracts. Ensuring accurate and updated information is recorded in the sales database or CRM system.
• Sales support coordination: Collaborating with the sales team to coordinate sales activities, schedule appointments, and meetings. Assisting in organizing sales presentations, preparing sales materials, and providing administrative support to the sales team members.
• Market research and analysis: Conducting research on industry trends, market conditions, and competitor activities. Assisting in gathering market intelligence and competitor analysis to contribute to sales strategies and identify potential business opportunities.
• Product knowledge development: Acquiring knowledge about the company's products or services and understanding their features, benefits, and competitive advantages. Assisting in creating product documentation and sales collateral to support the sales team's efforts.
• CRM and data management: Assisting in managing customer data in the CRM system, updating customer profiles, and ensuring data accuracy and completeness. Assisting in analyzing sales data and preparing reports for sales performance evaluation.
• Process improvement initiatives: Identifying opportunities for streamlining sales support processes and suggesting improvements. Assisting in implementing process enhancements to optimize efficiency and productivity.

Requirements:

• Currently pursuing a degree in business, marketing, or a related field.
• Strong communication and interpersonal skills.
• Detail-oriented with good organizational and time management abilities.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic knowledge of CRM systems is a plus.
• Analytical mindset with the ability to gather and analyze data.
• Proactive and eager to learn with a willingness to take on new challenges.
• Ability to work collaboratively in a team environment.
• Adaptability and flexibility to work in a dynamic and fast-paced sales environment.

Key Responsibilities:

Merchant Success:

• Build trusted relationships with our Business Development Executives.
• Actively monitor the implementation of our solution in our merchants’ business.
• Contribute ideas and insights to improve merchant engagement and growth.
• Be the voice of our merchants by providing valuable feedback received on our products and services.
• Take ownership and pride in driving merchant success at scale, by identifying common trends and needs of our merchants.

Data Analysis:

• Collect and analyse operational data to identify trends and areas for improvement.
• Prepare reports and presentations summarizing key performance indicators.
• Assist in making data-driven recommendations for process enhancements.

Process Optimization:

• Participate in the development and implementation of streamlined processes.
• Identify and propose solutions to operational challenges.
  Contribute to continuous improvement initiatives.

Cross-functional Collaboration:

• Collaborate with various departments to ensure smooth communication and coordination.
• Support project teams in the implementation of new processes or initiatives.
• Foster a positive and collaborative working environment.

Documentation:

• Maintain accurate records of operational activities.
• Document and update standard operating procedures (SOPs).
• Ensure compliance with company policies and procedures.

Qualifications:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proactive attitude and eagerness to learn.
• Ability to work collaboratively in a team environment.
• Proficiency in Microsoft Office Suite.

Your Role

We are looking for a Clinic Assistant to handle front desk and administrative duties at the clinic.

What Will You Do

• To serve as a Patient Service Associate at the clinic.
• To handle front desk related matters such as customer enquiries and cashiering.
• To provide administrative and logistical support to the clinic.
• To perform ad-hoc duties assigned by the supervisor.

What Do We Want

• At least an O Level or equivalent.
• At least 1 year of experience in related field.
• Good interpersonal and communication skills.

Job Responsibilities

• Teach Primary Math olympiad
• Prepare educational materials
• Engage effectively with students
• Teach content and effective study methods
• To mark students' work and provide feedback
• Liase with parents and update them on students' progress

Requirements

• Excellent communication and verbal skills
• Local University Graduates (NUS/NTU/SMU)
• Passion to teach and work with children and develop a long term career in the education sector
• Have patience and is motivated

Opportunities for Progression

• To be the Lead Teacher of Primary or secondary level

Working Hours

Off days: Monday and Thursday

Tuesday, Wednesday and Friday: 1300-2030

Saturday and Sunday: 0900-1800

Salary

$4200-6200

• Location : Central
• Working Hours : 9am to 6pm
• Salary Range : Up to S$5,000 Per month

Responsibilities:

• Design cloud system based on client’s requirement by utilizing cloud services and tools such as AWS, Microsoft Azure or Google Cloud.
• Work on cloud platform setup, implementation and administration.
• Integrate or deploy third party projects into system.
• Administrate, configure and troubleshoot applications in Linux or Windows environment.

Requirements:

• Good Diploma/Degree in IT or related fields.
• Minimum 2 years’ experience designing and configuring any Linux distribution and/or Window servers.
• Experience with system customization and development.
• Experience setting up cloud platform such as AWS, Azure, GCP etc.
• Ability to communicate value, progress of projects to required stakeholders.
• Experience in one of server-side scripting languages such as Python.
• Experience in DevOps, CI/CD techniques such as GIT, Jenkins, Bamboo, SonarQube is a plus.
• Experience in infrastructure automation tool such as Ansible, Terraform is a plus.
• Experience in containerization such as Docker and Kubernetes orchestration is a plus.
• AWS certified solution architect or Azure solution architect
• GCP certified engineer is a plus.

Job ID: QV7Y6WR6

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Roles and Responsibility

• Supervise primary school children (primary 1 to 6) to ensure completion of daily homework and spelling
• Plan, deliver and present PlayFACTO lesson content to children
• Ensure safety and timely transfer of students from school to student centre
• Ensure the safety of children in class
• Regular liaison with parents and caregivers to provide feedback on children’s behavioural and learning progress
• Any other ad-hoc duties as assigned by Centre Head

Requirements

• Prior classroom and/or teaching experience, preferably at the primary level
• Able to guide primary school subjects
• A love for children and nurturing them
• Possess excellent work ethics and integrity
• Exhibit positive attitude and communication skills
• Team player - "The whole is greater than the sum of its parts" - Aristotle
• Those without student care experience may also apply as training will be provided.

Your role:

• provide front-line technical support to end users on a variety of technology issues
• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions
• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics
• coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days
• ensure supportability and quality are maintained with the introduction of production changes
• incident Management: Incident investigation, diagnosis & resolution. Uphold high standards for timely issue resolution
• problem Management: Identification and managing tasks to both analyze incidents and implement preventative measures to avoid repeat occurrences and major incidents
• change Management: Change request review and approval, and support for production change deployment and events, including weekends coverage
• service Transition: Work with Application Development to ensure new projects are implemented in line with current standards and are ready for production, including applications that are moving to the Cloud
• service Improvement: Leveraging data driven analysis and metrics, partner with IT Infrastructure and Application Development to proactively improve and measure application serviceability, reliability, and scalability (efficiency first approach)
• knowledge Management: Maintain knowledge articles, such as support and disaster recovery procedures, to ensure that they are kept relevant and up to date
• batch Management: Resolve batch events and help identify opportunities for optimization and automation
• performance Monitoring & Enhancement

Your team:

You will be working for Application Support & Reliability AM in London, United Kingdom. We are aligned Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

Your expertise:

• ideally 8+ years of hands-on experience with support background across multiple operating systems
• knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications)
• knowledge of Microsoft Azure or related Cloud technologies, DevOps, Orchestration and automation (Automation Anywhere, IPcenter), Monitoring an instrumentation (Netcool, Moogsoft, AppDynamics, Splunk)
• understanding of Linus/ Windows Server, Scripting (SQL, PowerShell, Python) and Relational databases (Oracle/Sybase/MSSQL/PostgreSQL)

Job Description (Job advert content)

Customer Success Managers (CSMs) connect our clients to LSEG/Refinitiv’s enterprise solutions. The CSM plays a vital role in ensuring that our customer’s fully leverage the value of LSEG/Refinitiv by discovering and implementing workflow solutions while continuously providing guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, the CSM is responsible for successful adoption and expansion of enterprise content, platforms, and technologies within his/her assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements engagements with key business decision makers, assists in reducing competitive risk, and identifies opportunities in his/her accounts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth.

Role:

• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies in a manner that is tailored to their specific use-case.
• Ensure customers derive maximum value from their investment in Refinitiv services and solutions, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth.
• Drive content usage growth and retention through regular engagement with your clients, discussing product/content roadmaps and improvements
• Collaborate with client application owners to ensure they are getting the most from our data. Document and share insight around their usage versus contract.
• Monitor and evaluate usage data, account health and growth opportunities to build measurable insights
• Build, maintain and foster positive relationships with key decision makers and users within each account to influence adoption; Build strong ties with users to facilitate smooth customer experience from subscribed data solutions
• Prompt business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements
• Support your assigned Accounts on their strategic content and service issues
• Provide Post-Sales Implementation support

Ideal Candidate will have:

• Strong multi asset content expertise across our pricing and reference data, delivered by Datascope and Tick History.
• Expertise in regulatory data delivered by Datascope and Tick History.
• Minimum 5 years client facing expertise in our Pricing and Reference content delivery, including Rest API.
• Knowledge and Interest in Data feeds and Enterprise solutions products
• Knowledge of Banking technology infrastructure, trading solutions, APIs, Cloud services, Financial Market data
• Customer-Centric mentality
• Ability to map a customer’s business process to product capability
• Knowledge of our competitors’ products and service
• Strong ability to collaborate with internal operational and account management teams
• Engagement skills with an ability to establish trusted advisor relationships with business decision makers
• Excellent communication skills. Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Able to perform effectively under pressure

F&B Service Crew cum Cashier

Job Description & Requirements

F&B Service Crew cum Cashier

$2300

5 working days per week

11 hours per day (included 1.5 hours break)

47.5 working hours per week

Working Location: Island wide shopping mall

Responsibilities:

· To greet customers and provide good customer service

· To have good product knowledge (training provided)

· To ensure overall cleanliness of the shop at all times

· To perform duties at the cashier, ensuring that payments are charged correctly

· Perform other related tasks as assigned by managers and supervisors

Requirements:

· No Experience required, training will be provided

· Candidates who possess a Basic Food Hygiene certificate will have an added advantage.

· Team player, with a good learning attitude

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)

Job Responsibilities:

• Perform record creation and system updating in Bank’s operating systems relating to Secured Loans.
• Process documentation check, loan disbursement, loan servicing activities, loan redemption, fee payments & collection relating to Secured Loans.
• Prepare instructions, payment, advices & notification letters to customers / law firm
• Perform imaging, indexing and filing of collateral documents
• Perform reconciliation of General ledger accounts, transactions & documents
• Review & update system reports on daily, weekly and monthly basis.
• Handle filing of source reports & media and arranging for archival.
• Handle customer / lawyer’s enquiries

Job Requirements:

• Ensure all requests are processed within specified Service standard, timely and accurately
• Manage ad-hoc project assigned by Team Manager
• Escalate any discrepancy / deviation to the Team Manager
• Assist Team Manager by providing ideas / initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk
• Ad hoc duties as assigned

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

**Job Posting: Customer Service Officer at AN Digital Lock**

**Company:** AN Digital Lock

**Location:** 2 Gambas Crescent Singapore 747044

AN Digital Lock is a leading provider of digital door lock solutions, dedicated to ensuring the security and convenience of our customers' homes and businesses. We are currently seeking a Customer Service Officer to join our dynamic team.

**Responsibilities:**
- Provide excellent customer service by addressing inquiries and issues related to digital door locks.
- Assist customers with product information, troubleshooting, and technical support.
- Handle customer complaints and ensure timely resolution.
- Maintain accurate records of customer interactions and transactions in Microsoft Excel.
- Collaborate with other departments to ensure customer satisfaction.

**Requirements:**
- Patient and attentive to details to effectively address customer needs.
- Strong communication skills to interact with customers in a professional and helpful manner.
- Proficient in Microsoft Excel for data entry and record-keeping.
- Knowledge of digital door locks or similar products is a plus.
- Prior customer service experience is preferred.

**Working Hours:**
- 5 days a week with OFF days on Tuesday and Wednesday.
- Required to work on weekends and public holidays.

If you are a customer-oriented individual with excellent communication skills and a passion for technology, we invite you to join our team at AN Digital Lock.

AN Digital Lock is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to welcoming a dedicated Customer Service Officer to our team.

Sales & Marketing Manager

Job Descriptions

· Conduct Market Survey & Research

· Analyses Market Trend & Provide Strategic Planning to assess & Ensure Sale & Profitability of Products & Services

· Explore and Develop New Market to Increase Company’s Revenue

Requirements

· Degree In Business Management / Marketing

· Possess Good Communication Skill which able to communicate with customers at all level through various media channels to reach the targeted audiences

· Equip with Analytical skill to Read & Analyze Data with Entrepreneurial Mindset to generate consumer awareness & interest in the products & services

· Have Creativity in developing New Products & Services to suit customer requirements

· Having Leadership skill & Adaptability to working under various working environment & conditions independently with minimum supervision

Job Info:

• Shift 1 : 6am – 3pm (5 Day work week)
• Location : Near to Steven MRT

Responsibility:

• Respond to incoming phone calls
• Demonstrate a passion for working with animals
• Offer frontline customer service, manage counter registrations, and schedule appointments
• Maintain accurate records and manage appointment bookings
• Perform basic administrative tasks
• Place stock orders
• Handle payment collection, prepare, and dispense medications
• Maintain cleanliness and perform housekeeping duties

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Job Responsibilities:

• Greet customers and assist them in a friendly and professional manner.
• Process bakery purchases, including handling cash, credit cards, and other forms of payment.
• Maintain a clean and organized checkout area, including displaying promotional materials.
• Adhere to all food safety and sanitation guidelines.
• Collaborate with bakery staff to ensure efficient workflow and customer satisfaction.
• Handle customer complaints or escalate them to the appropriate department when necessary.

Job Requirements:

• Full time & Part time allowed
• Able to communicate in English & Mandarin (to handle enquiries from Chinese speaking clients)
• Singaporean preferred

Anthony Law Corporation is looking for Receptionist cum Administrative Assistant to join our team.

Job Responsibilities

• Handle customers or visitors with professionalism
• Direct visitors/clients to the appropriate staff
• Greet and welcome all visitors courteously and professionally, and perform necessary registration safe entry and distancing, and other requirements
• Attend to phone calls, enquiries, courier services, mails processing, and distribution
• Ensure good housekeeping for the reception, customer waiting areas and meeting rooms, and report any damages
• Other ad-hoc office administration support as and when necessary

Job Requirements

• Minimum GCE “O” level, least 1 – 2 years of relevant working experience
• Pleasant personality, friendly and smiley
• Fluent command of English and Mandarin in order to liaise with Mandarin speaking associates.
• Professional presentation and excellent customer handling skills
• Pleasant demeanour, positive attitude with an eye for details and willingness to serve
• IT savvy and proficient quality work
• Able to multi task and work in a fast paced
• People-oriented team player with excellent interpersonal and communication skills

Interested applicant, please email your detail resume which include your expected salary to Ms Avery at [email protected]

Only shortlisted candidate will be notified.

• Monitor and administer the Fire Command Centre, coordinating with the Technical Assistance Centre and security vendors.
• Coordinate with security vendors for provisioning and servicing of security systems.
• Utilize Visitor Management systems and other DC security tools to manage visitor check-in/check-out processes.
• Train new employees on existing and new security systems.
• Manage security access and vehicle clearance, including badge administration using in-house systems/portals.
• Input Ticket Reference No. on Delivery’s “General Release Slip” form.
• Maintain up-to-date security logs and reports for audit purposes.
• Prepare required security reports for customer reporting or ad-hoc needs.
• Coordinate with Security Guards on CCTV monitoring and Key Press management.
• Keep an inventory of security assets up-to-date.
• Assist in coordinating Company Emergency Response, Fire Drills, and Pandemic Flu logistics.
• Support Manager in day-to-day security and facilities-related functions, including activities at the loading bay.
• Perform any other duties assigned by management.

Requirements:

• Higher/Nitec or Diploma in Computing/IT/Security/Office Administration or equivalent.
• Upto 3 years of relevant working experience in an administration function, preferably in a data centre or financial industry.
• Strong communication skills and ability to handle walk-in customers.
• Meticulous team player capable of working under pressure.
• Ability to work efficiently in a fast-paced environment and meet tight deadlines with minimal supervision.
• Bilingual proficiency in English and Chinese to communicate with Mandarin-speaking clients.

This role requires meticulous attention to detail, excellent communication abilities, and the capacity to manage multiple tasks in a dynamic environment. Fluency in both English and Chinese is essential for effective communication with clients and vendors, ensuring smooth operations within the data centre site.

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Job Code: JYK

Email ID: [email protected]

EA License No.: 01C4394

EA Registration No. R1873450

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

· To operate a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel.

· To act as the first point of contact of visitors and clients, providing excellent customer service and administrative support.

· To undertake other administrative tasks as identified by the HOD.

A) Key Responsibilities & Duties

Office Administration

· Greeting Visitors: Welcome guests and visitors with a warm and friendly demeanor, offering assistance and guidance as needed. Direct visitors to appropriate individuals or departments within the organization.

· Answering Calls: Manage incoming phone calls, screening and directing them to the appropriate person or department. Take accurate messages and ensure they are delivered promptly.

· Managing Correspondence: Handle incoming and outgoing mail, packages, and deliveries. Distribute correspondence to relevant recipients and assist with mailings as required.

· Scheduling and Appointments: Maintain calendars and schedules for meeting rooms, appointments, and reservations. Coordinate appointments and meetings for staff members as requested. Manage staff contacts.

· Administrative Support: Provide administrative assistance to various departments as needed, including typing, filing, photocopying, and data entry. Assist with the preparation of documents, presentations, and reports for meetings.

· Maintaining Reception Area: Ensure the reception area is clean, organized, and presentable at all times. Manage office supplies and inventory for the reception area.

· Handling Inquiries: Respond to inquiries from clients, customers, and the general public in a courteous and professional manner. Provide information about the organization, its products, and services as required.

· Technology Management: Utilize office equipment such as telephones, computers, and printers efficiently. Troubleshoot minor technical issues and escalate more complex problems to the IT department.

· Provide other administrative and general support to HOD as and when required.

B) Other Responsibilities & Duties

Carry out any other duties as assigned by HOD/supervisor

Candidate Requirements

Technical Requirements

· At least GCE “N” Level

Core Competencies

· Good interpersonal and teamwork skills

· Committed and responsible

Job Description & Requirements

• Process customer orders.
• Process purchase orders to vendors.
• Liaise with vendors on the rescheduling of products. Escalate and resolve line-down problems.
• Monitor delivery schedules and expedite delivery of purchases.
• Investigate and resolve problems with deliveries.
• Process returns /claims. Arrange the return of damaged stocks to vendors.
• Liaise and follow up with vendors on shortages or excess shipments.
• Responsible for providing weekly reports as required.
• Coordinates date and times of delivery to customers based on coordination with all departments applicable.
• Develops and maintains relationships with purchasing contacts.
• Check & verify invoices received from forwarders or courier companies before a/c processes payment, and raise SS documents if the charges are supposed to revert back to suppliers or customers.
• Any other related projects/duties not indicated above will be assigned by the superior from time to time.
• Liaison with sales, assist in processing quotations and orders loading.
• To ensure timely delivery of shipments.
• Constantly work on improving purchasing processes and developing cost-reduction initiatives.
• minimum GCE “O” level or equivalent.
• 2-3 years of working experience in customer service or buyer field.
• Proficiency in MS Office, especially MS Excel.
• Knowledge of ACCPAC will be an advantage
• Effective communication skills and negotiation skills.
• Initiative and hardworking.
• Follow-up and attention to detail.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

JOB HIGHLIGHT:

• Dynamic and Energetic Culture
• Opportunities for Advancement
• Flexible Working Arrangements

JOB DESCRIPTION:

Are you looking for a role where you will have the opportunity to interact with and build relationships with customers in the Education industry?

We are looking for a service-oriented, friendly Customer Service Executive to join our Customer Service team at our Centre!

THE ROLE INVOLVES:

• Supporting projects and initiatives to provide quality customer experience and enhance retention;
• Front-desk duties;
• Administrative Support Duties (Data entry, classroom schedule planning);
• Speaking to customers via phone;
• Basic operations work;
• Ensuring cleanliness of facilties;
• Handling payment collection (Cash, Nets, and Credit Card);
• Handling customer enquiries and issues;
• Ad-hoc duties as assigned.

OUR IDEAL CUSTOMER SERVICE EXECUTIVE:

• Loves talking to people;
• Must be fluent in English (Written and Spoken);
• Can commit to weekend shifts;
• Possesses basic Microsoft Office Skills;

WORKING DAYS:

• 5 day work week
• Able to work on both weekends

WORKING LOCATION:

• Jurong East

Entry level candidates are also welcome, as training will be provided.

If this sounds like you, we want to work with you! Send in your application today. Please contact us at 85904662. We'll be in touch if you are shortlisted for the role.

Hope to hear from you soon!

We are representing our client (A Software Engineering Firm) to look for IT Support Engineer to complement their existing team. The IT engineer is responsible for day to day operation of Premise Exchange and O365 services. Ensuring high-availability and uninterrupted 24/7 messaging services for the company. He will reports to the Messaging and Mobility Manager.

Responsibilities

• Day-to-day Microsoft on-prem Exchange, Exchange Online, Intune, Boardpaper (Sharepoint) and SMTP email operational support to internal customers covering all Servers, Backup and Mail Relays
• Daily monitoring and acting on alerts.
• Provide support to BoardPaper and BOD
• Provide second level end user support/managing ticket queue.
• Support regular upgrade and security patching of the servers, appliance, equipment and application
• Prepare monthly report and statistics.
• Conduct regular upgrade and security patching of the servers, appliance and equipment
• Support Projects such as Migration and Intune Deployment.

Requirements

• Degree in Computer Science, Information Technology Management, Computer Engineering or equivalent qualifications.
• Good working knowledge of Exchange 2016 and O365
• Good working knowledge of MDM Intune.
• Experience with working directly with vendors on new features and roadmaps.
• Ability to identify / prioritize tasks and work independently without micromanagement.
• Excellent written and interpersonal communication and documentation skills.

Roles and Responsibilities

1. Drives internal and 3rd party service provider/ vendor review meetings covering issues, performance, service improvements, quality and processes

2. Assist as Subject Matter Expert and drive organizational capability to effectively apply service operations and maintenance framework

3. Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

4. Assist in blueprints for operational support material for disciplines of applications are concise and complete, covering (internal security and technology standards)

5. Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

6. Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

7. Support and assist in high severity incidents and drive problem management meetings

8. Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

9. Assist senior leaders in disaster recovery planning and activities

10. Perform troubleshooting, testing and baseline assessment in lower environment to check on operational issue reported by users prior to escalation to the next level for investigation

11. Support testing for Major Project enhancements or Change Requests if possible

12. Create, maintain, and ensure project documentations such as process documents, operations document, etc. are filed and keep up to date with proper versioning control

Requirement / Qualifications

1. Successful track record in enterprise application support, user and vendor liaison for small to mid-scale projects

2. Experience in assessment of requirements feasibility, functional and technical design, and involved in project life cycle

3. Strong analytical skills, self-motivated and ability to work independently

4. Strong competency in IT technologies covering operating systems, databases technologies, etc

5. Ability to establish and manage processes and practices through collaboration and the understanding of business

6. Ability to communicate effectively and collaborate with teams from other departments, hospital departments and/or vendors

7. Proficient in MS Office and basic understanding of Windows Servers and MS SQL/MySQL

8. Installation and setup of retail POS system experience will be an advantage

9. Able to provide support outside working hours. Support may be required during non-working hours or weekends/public holidays.

10. Experience in healthcare industry is added advantage

11. Degree in Computer Science, Computer Engineering or equivalent