Total 45,778 Customer Service job vacancies

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

A Digital Service Operations Expert is a recognized expert of one or more KONE digital solutions in terms of process and tool understanding. This role exists at frontline level. The role is the primary support person and subject matter expert for digital solutions. They have important role to develop competences of the digital services in their own frontline in collaboration with other functions. The position is part of THD organization.

What will you be doing?

Operative activities:

Sales technical support

• Support Maintenance sales team on the digital services with technical guidance

Evaluate and coordinate issues from customer and field

• Responsible of the digital issue resolution end to end process
• Accountable that the issues from customers and field are solved as defined in Service Level Agreementy(SLA)
• Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)
• Coordinate local actions needed for troubleshooting
• Create knowledge articles about issues and distribute them to local and global as needed
• Act as first point of escalation for issues when new solutions are deployed in frontline
• Proactively check that support tickets escalated from/to IT are followed and required actions done
• Monitor 24/7 Data Transfer Unit (DTU) installation status for lift/Esc.
• Follow up with MM/OM on the backlog and get their plan for the installation.
• To monitor the device stock level in Global Spare Supply (GSS) and make plan for the material procurement.
• Proactively monitor the timely closure of all Service Need (SN) and work with MM if there are any issues to close the SN.
• Proactively monitor the SN for critical equipment’s and advise Operations(OPS) team for actions to be taken.
• Data collection from 24/7 for Alternative Maintenance Regime (AMR) contracts existing/ New customers.
• Presentation of 24/7 capabilities to customers and how we prevent the callout with the help of 24/7.
• Lead the weekly meeting on SN and repeated callouts.
• Share the 24/7 & callout data in ops meeting to prevent any potential callouts.
• Work with KONE CUSTOMER CARE Centre (KC3) to check on the timely dispatch of SN.
• To contribute any other new initiatives initiated by the country to improve the operation efficiency.
• Training for the planner group technician on digital solutions.
• To work closely Operations (OPS) on the new development to improve the operations.
• To work with APM/Global on the issues arising from 24/7, planner etc and get right solutions.
• To support on Dynamic Maintenance Plan(DMP)implementation for service operations.
• Required to travel to KSEA countries on Digital Solutions.

Customer onboarding:

• Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training
• If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services
• Ensure that customer site and administrator users are correctly created and maintained

Be specialist of solution configurations and commissioning:

• Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance)
• Support NEB-SEB handover process for the digital services

Competence development activities:

Support in learning and training

• Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations
• Identify the need for training together with L&D, help with relevant training material
• Train The Trainers to ramp up the local field competencies related to commissioning and testing
• Communicate and train new services and solution updates based on product releases
• Create excitement of the digital services in the sales and operations in co-operation with Offering management

Digital community activities:

• Actively participate in Digital Champions network and other APF network communities
• Support and perform tests when required from Global team to improve digital services
• Provide data for global teams related to local conditions (e.g. government firewalls, local SIM cards) during solution roll outs and updates
• Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable
• Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services
• Supporting localization of On Line Help center support articles if needed

Are you the one?

• Bachelor’s degree in Engineering or other relevant field
• Fluent local language skills and good level of English
• Working experience with digital solutions or services
• Customer service mindset. Good communication and interpersonal skills
• Good knowledge and understanding of digital systems, cybersecurity and technologies overall
• Ability to seek information and learn about new digital technologies independently
• Ability to see from end users’ perspective
• Ability to explain technical complex situations in an understandable way to people who are not digital literate
• Project management skills an asset
• Understanding of processes related to change and change management
• Genuine interest in processes, methods and tools in own specialist area

What’s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!

• Position : Customer Service Executive (Logistic/Incoterms/Shipping)
• Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)
• Working hours : 5 days (Monday-Friday office hours), alternate saturday when required only
• Salary (commensurate with experience): Up to $420 + AWS +Bonus + Mobile + 14 days Annual leave
• Duration :Permanent
• Industry : Logistics/Freight - MNC

Main responsibilities:

• Responsible for facilitating and managing activities involving sea export, sea import, warehousing & trucking.
• Create bookings in Company’s proprietary freight forwarding system and job files
• Handle full set of import and export shipments and shipping documents such as Bill of Lading,
• Delivery Order, Permit Declaration, Notice of Arrival etc
• Monitoring pre-alert documents from Origin offices or sales support (sea import only)
• Track and monitor vessel arrivals / departures and update customers if any deviations.
• Handle all customers & enquiries timely and effectively.
• Sourcing for rates from service providers as per the sale/customer's enquiry.
• Coordinate with business partners on Sales lead from the origin or the destination.
• Provide comprehensive service to all aspects of customer & requirement/problem solutions to handle their shipments.
• Preparing of invoices for customers' checking about subcontractor’s invoices & preparing of reports for internal & external customer.
• Ensure compliance with customer & Standard Operating Procedures (SOP)
• Preparing SOP for our internal use.
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements
• All other ad-hoc work instructions from manager

Requirement:

• Familiar with incoterms, custom requirements, import and export procedures.
• Minimum 2 - 5 years working experience in Freight Forwarding.
• Diploma in Freight Forwarding / Logistics is preferred.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

• Responsible for achieving significant aftermarket sales objectives and providing exceptional customer service.
• Vital role in assisting Services & Support to attain crucial growth objectives and in contributing to the Sales Strategy for sustainable expansion.
• Manage portfolio of customer accounts and overseeing the monitoring and reporting of sales targets.
• Supervise order management process including AOG and managing regional Customer enquiries.
• Assist customers with AOG requirements in accordance with the company's commitment to timely responses for AOG situations.

Requirements:

• Diploma in Business Administration/Aviation or equivalent.
• At least 2 years of Sales experience in Aerospace industry.
• Proficient in SAP and MS Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities:

• Registration of patients
• Scheduling appointments
• Payment collection
• General administrative duties in the clinic assigned by the clinic supervisor/manager
• Providing high quality patient care service experience

Requirements:

• Possess at least one year of clinic assistant / customer service experience
• Mandarin speaking preferred, as required for communication with Chinese patients

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Gao Shan (Jane)

Registration Number: R23118568

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Job Description

• The ability to perform the reception, clerical, business functions efficiently to support an effective operation of activities in the centre at all times.
• Execution of best customer’s service in all communications in your work.
• Accuracy in entries of all business transactions related to patients
• Efficient organisation of your supportive functions to facilitate effective centre operation
• Ability to conduct professionally at work and in your communications with others.
• Willingness to improve on your skills to maintain and enhance competencies at current times.
• Performs other duties as assigned by the Senior Nurse Manager/ Nurse Manager.

Requirements

• GCE ‘O’ level with minimum of 3 credits including English.
• Familiarity with basic computer terminals is required.
• At least one year of clerical/ secretarial experience in medically related field is require
• Possess a positive, good interpersonal and communication skills.
• Resourceful, result-focused and meticulous
• Keen learner who is able to manage tasks independently

ABNORMAL PHYSICAL WORKING CONDITION (if applicable)

*We regret that only shortlisted candidates will be notified.

Please apply on Quick link is given https://tzuchisingapore.mathilda.io/career/default

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Carry out the programes of the respective centres
• Facilitate, guide and assist the clients in their activities
• Participate in development and implementation of group activities
• Assist in conducting group exercise / activity programme
• Assist in conducting therapy programme / intervention for clients
• Assist in medical administration and basic hygiene care
• Assist to provide basic counseling to clients & their families
• Assist to provide case management for client to support them
• Involve in developing Individualized Care Plan for client with other team members by assisting in identifying their needs, strength, limitations and potential and implement intervention plans with SMART goals.
• Measure & monitor clients’ vital signs include Blood Pressure (BP), Heart Rate (HR) or Pulse Rate (PR) & Respiratory Rate (PR).
• Assist in identifying patient with early onset of diseases or condition
• Assist to befriend & provide mental or social support to the clients / caregivers
• Assist to conduct in-service training sessions for staff and volunteers

Job Requirements:

• Diploma in social service or related discipline, with a social service background

Location: [Remote Work]

About Us: Mystic Insights & Fortune Telling PTE. LTD. is a leading provider of personalized fortune-telling services, offering unique insights and guidance to individuals seeking clarity in their lives. As pioneers in the art of divination, we are dedicated to helping our clients navigate life's uncertainties with confidence and empowerment.

Job Description: We are seeking a dynamic and insightful Customer Experience Officer (Surveyor) to join our team of freelancers.

Responsibilities:

• Design and implement customer satisfaction surveys to gather feedback on our services and offerings.
• Collaborate with cross-functional teams to implement strategies for enhancing the customer experience.
• Stay abreast of industry trends and best practices in customer experience management.

Requirements:

• Proven experience in customer experience management or a related field.
• Excellent communication and interpersonal skills.
• Detail-oriented with a passion for understanding customer needs and preferences.
• Self-motivated with the ability to thrive in a remote work environment.

How to Apply:

If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team in the realm of fortune telling, we would love to hear from you!

Note:This is a freelance position with flexible working hours. Candidates from all locations are encouraged to apply.

Care Executive for Senior and Elderly - Orchard [3770]

Salary: $2300 to $2700
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certificion preferred.
• CPR/AED certification is added advantage

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Work Location: Changi Naval Base

Working days: Alternate Saturday 5.5 days 8am to 5pm // 8am to 12pm

Salary: $3000 to $3500

Requirements

At least Diploma/Degree in Information Technology/Computer Science or equivalent

At least 3 years of experience in the related field is required for this position.

Possessing CompTIA, A+, MCTS is at an advantage

Job scope

• Install, configure, and troubleshoot hardware, including printers, computers, projectors and other IT Peripherals.
• Troubleshoot and resolve network connectivity issues, Microsoft Office, HR and Accounts Software applications, Adobe etc
• Communicate with IT vendors for the maintenance and software license expiration
• Liaise and negotiate with vendors on purchasing of office technical equipment, software required
• Manage IT security such as installation and maintaining Anti-Virus for all desktops/laptops or IT devices and perform weekly data backup for all servers.
• Create LAN Network and assign IP address when necessary
• Provide Helpdesk support for all users
• Cloning image and Setting up of new PCs / Notebooks such as creating email account, mailbox setup etc.
• Assist in setting up of CCTVs images in office premises and end users
• Good technical knowledge of the latest operating systems & network protocols.
• Performing any other IT related duties (e.g. updating of company website)
• Maintaining Software & Hardware Inventory and Proper Documentation
• Other ad-hoc duties as assigned.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Customer Service Executive (Sales Support)

Location: Ubi / Macpherson

Working days : Monday - Friday (830am to 530pm)

Salary range: $2,000 - $3,300 (depend on experience)

Job Responsibilities

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Job Requirements

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Zenith Infotech (S) Pte Ltd is a Tech Recruitment firm with 27 years of history in Singapore.

Currently we are assiting our client to hire 7 x Customer Service Offiers, working location @ Suntec area. Only those whom are comfortable with working in rotational shits plus night shifts, 44 hours, 5.5 work days per week, including weekends and public holidays may apply for this role.

Job Descriptons :

• Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat.
• Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
• Guide callers in navigating the client website and using the available services.
• Gather customer feedback and sentiments and escalate to the relevant parties for further actions
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
• Maintains and improves service level quality by adhering to standards and guidelines
• Handle ad hoc duties as required

Requirements:

• Minimum 12 months of call center environment
• Education background: Minimum O Level and above
• Multitask – Logging tickets, checking KBs while on the call
• First call resolution expertise to close the call at CSO level.
• Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre / Service Desk agents are preferred.
• Fast paced environment (gauge the number of calls handle per day, if more than 50, then proceed to propose)

1. Job Description

• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up in the Restaurant and connected areas or pantries
• Ensure POS system is turned on and functioning properly
• Refill receipt paper if necessary
• Take count of any money in the register
• Sweep, mop, and/or vacuum floors
• Position chairs neatly around tables
• Stock necessary areas with clean glassware and silverware
• Reference reservations list and be aware of any special requests or other notes regarding the upcoming service
• Properly set tables and maintain silverware
• Ensure restaurant is fully stocked with supplies such as cutlery, glasses and condiments
• Ensure floors are clean and well mopped
• Take out the trash if necessary to ensure restaurant is clean for next shift
• Perform miscellaneous job-related duties as assigned

2. Job Requirements

• Be able to manage tight deadlines and be flexible about his/her work requirements and demands
• Be flexible, firm yet friendly and approachable
• Have excellent spoken and written English
• Be willing to learn
• Projects a professional outlook and can-do attitude
• Must be discreet and maintain confidentiality on information that he/she comes across in the course of his/her work

• Responsible for handling users’ feedback and ensuring user satisfaction is consistently achieved. You will serve as a liaison between the company and its users, aiming to retain loyalty and trust by being an active listener and assuring users of the company’s superior service standards.
• Receive and document user feedback through post service surveys.
• Investigate feedback thoroughly to understand the root cause and identify areas for improvement.
• Communicate with user professionally and empathetically to address their concerns and provide timely resolutions (where applicable).
• Document all interactions and resolutions accurately (in customer relationship management, CRM).
• Analyse complaint trends and provide insights to management for continuous improvement of services and processes.
• Stay updated on company policies and services to provide accurate information to users.

Requirements:

• Diploma, ITE, or a related field is often preferred. However, candidates with relevant experience may also be considered.
• Excellent communication skills, both verbal and written in English, with the ability to convey complex information clearly and concisely.
• Proactive and dedicated individual with strong customer orientation.
• Exceptional interpersonal skills and the ability to remain calm and composed under pressure.
• Attention to detail and the ability to prioritize and manage multiple tasks effectively.
• Proficiency in using CRM software and other relevant computer applications.
• Experience in Government IT projects is a plus.

PropUp is the largest real estate media vendor in Singapore that provides content creation and social media management for hundreds of realtors and commercial clients.

PRIMARY REQUIREMENTS:

Can thrive in a fast-paced multi-campaign environment servicing multiple clients

Good presentation, client consultation skills

Meticulous, inquisitive, take pride and ownership of work

RESPONSIBILITIES:

Client consultancy (email, WA, phone, video conferencing, and face-to-face)

We are currently seeking enthusiastic and customer-oriented individuals to join our service team as Service Staff. As a vital part of our front-of-house operations, you will play a key role in ensuring that our guests receive top-notch service and have a memorable dining experience.

Responsibilities:

• Greet guests in a friendly and professional manner.
• Escort guests to their tables and present menus.
• Take and accurately relay food and beverage orders.
• Serve food and beverages promptly and efficiently.
• Anticipate guest needs and provide attentive service throughout their meal.
• Process payments and handle cash transactions.
• Maintain cleanliness and tidiness of dining areas.
• Collaborate with team members to ensure smooth service operations.

Requirements:

• Prior experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude and willingness to go the extra mile to exceed guest expectations.
• Strong attention to detail and organizational skills
• Food Hygiene Certificate is a plus.

Benefits:

• Competitive hourly wage with opportunities for tips
• Flexible scheduling to accommodate your availability.
• Employee discounts on dining and hotel accommodations
• Training and development opportunities to enhance your skills.
• Vibrant and inclusive work environment with a supportive team

Working Location: 314A, Tanglin Rd, Singapore 247673 or 83 Killiney Rd, Singapore 239531

Working Hours: 44 hours per week

How to Apply: If you are passionate about delivering exceptional service and thrive in a dynamic hospitality environment, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for the position to [email protected]. We look forward to welcoming you to the La Marca family!

Join us in creating memorable dining experiences for our guests BB&B!

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Bank Operations Support

• 7 months contract
• Work location: East

The Client

• MNC Bank

The Opportunity

• Provides support to the day-to-day operations and quality control of customer documentation services covering account opening/maintenance and investment products
• Scans, index and archives documents
• Involves in data remediation exercises
• Involves in validation of tax documents received via mail from customers
• Regular communications with Branch and other ops units to follow up on issues and areas of concerns
• Performs callbacks to customers to verify customers’ demographic instructions

Your Background

• 1-2 years of relevant experience.
• Good team player. Demonstrates high level of diligence, motivation and organizational skills.
• Strong interpersonal and communication skills. Able to communicate with internal and external business partners
• Consistently demonstrates clear and concise written and verbal communication skills
• Good execution skills in a multi-tasking work environment

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

We are looking for a Contract - Long Term Patient Service Associate to outsource to our healthcare clients.

Job Description:

• Perform registration, billing, payment collection, and process medicine prescriptions
• Maintain accurate records of patients’ information
• Ensrure the maintenance of pharmacy work area and patient records
• Support medication delivery operations by sorting and accounting for delivery parcels
• Perform any other duties as assigned by the supervisor / Head of department

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Position Summary

The IT Technical Support position will perform a variety of duties related to providing IT support to our users, offices, and vessels. The role also provides a high level of IT technical support and assistance to other functions within the larger IT team. The role involves installation, configuration and maintenance of computer hardware, software, systems, networks, mobile devices, printers, scanners, troubleshooting and resolving computer hardware and software faults, managing inventory, creating user manuals, process documentation and administration / maintenance of the Active Directory and Office 365.

Major Responsibilities

· Monitors and responds to system, communications, and client problems via our Zendesk ticketing system.

· Provides maintenance and general day-to-day running of the helpdesk system – Zendesk.

· Takes ownership of multiple different IT tools/applications, providing full setup/configuration/support.

· Deals with walk-up requests and ticket/call escalations from third-party first line support.

· Inputs issues and resolutions of problems into Zendesk with adherence to best-of-class ticket fundamentals.

· Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account terminations.

· Work with the Manager, Vessel IT Systems and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.

· Maintains local office IT equipment setup, managing spares and pro-actively refreshing hardware as required.

· Installs, configures, modifies, and tests computer hardware such as workstations, printers, and other equipment such scanners, switches, network cards; installs and test software according to established procedures.

· Setup and installation of server operating systems and associated hardware related to both shore and vessel environments.

· Performs Active Directory functions such as user network access permission, AD account administration, workstation administration, and other AD administrative functions.

· Performs Office 365/Azure administrative functions, including Teams and SharePoint setup and configuration.

· Communicates with external vendors and partners regarding maintenance and incident support by performing duties such as problem escalation, remote support calls, and troubleshooting where applicable.

· Creates and maintains technical documentation (user guides, how-to documents, local configuration information etc.).

· Participates in the second level on-call rotation, providing evening and weekend support whether in the office or remotely when required.

· Provides support for conferences including audio and visual setups.

· Provides IT Orientations and delivers IT related training for users.

· Undertakes self-study to improve technical knowledge and keep current with new and upcoming technologies.

· Leads or assists on IT projects and other duties as assigned.

· Travels to other offices or vessels as required for operational support, upgrades, implementations, and projects.

Requirements (Knowledge, Skills & Abilities)

· Experience in a 2nd line support role supporting larger user bases (200+ users).

· Experience within 2nd line role related to support/networking/servers.

· Strong communication skills.

· Strong customer service approach and team player.

Preferred

· Relevant professional qualifications (Cisco/Microsoft).

· Experience with VSAT systems with respect to vessel comms equipment.

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Providing consistent interaction with clients to create and maintain customer relations.
• Preparing quotations and proposals
• Handling day to day customer enquiries, order takings, in-house system data entry
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

SINGAPORE ONLY

HALAL CHINESE FOOD Restaurant

Arab Street (Bugis, Central)

Days/Time: 6 Days | 10AM-3PM & 5PM-9PM

SGD 1,800 - SGD 2,500

Based On Experience

Immediate Hire

JOB HIGHLIGHTS

· Free Daily Meals Included

· Quarterly Hong Bao If KPI Is Met + Good Performance Incentive

· Annual Leave

· Annual Bonus

· Insurance Coverage

· OT Payment

JOB REQUIREMENTS:

1. Service Crew No Experience Welcome.

2. Must be able to speak in English as need to liaise with English speaking clients.

DUTIES AND RESPONSIBILITIES

· Warmly welcome and greet customers at all times

· Possess good product knowledge and be well-versed in our menu items

· Confidently present menu and propose food and beverage choices

· Place orders through POS correctly

· Assist in clearing and resetting the table according to hygiene standards

· Maintain a high standard of cleanliness for the outlet

Job Responsibilities:

• Participate in the entire project cycle, from conceptual design to implementation and post-launch support.
• Work with cross-functional teams to ensure projects comply with technical specifications, budget constraints and environmental regulations.
• Mentor junior engineers and foster a culture of technical excellence and innovation.
• Keep abreast of industry trends and technological advancements and integrate best practices into our operations.

Qualifications:

• Minimum 5years of experience in the filtration and separation industry with a proven track record of leading successful engineering projects.
• Deep knowledge of filtration technology, materials science and fluid dynamics.

If you are interested in the position, kindly send your CVs to sean.ho(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted. Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

The Singapore National Employers Federation (SNEF) is a trade union of employers.

Our mission is to advance tripartism and enhance labour market flexibility to enable employers to implement responsible employment practices for sustainable growth. SNEF has a membership of over 3,500 companies with a combined workforce of over 800,000.

Role and Responsibilities:

• Promote training courses, services or products in fulfilling training needs of the customers’ workforce.
• Reach out to new potential customers as well as engaging current account holders in order to achieve the sales goals, objectives and KPIs.
• Customise sales proposals and presentations in accordance with customers’ training requirement.
• Analyse market/industry training trends and match to existing and potential customers’ profile.
• Collaborate with trainers/partners to deliver quality program according to the customers’ requirement.
• Provide administrative and logistics support for workshops and training courses.
• Understand customers’ training related concerns and discuss it with the trainers to come out with recommendations.
• Monthly update on engagement activities, work plans, sales analysis and results.
• Create and maintain a database of current and potential customers.

Requirements

• Minimum Diploma in Marketing, Business & Administration and related
• Proficient in MS Office
• Good communication and interpersonal skills
• Able to multi-task, quick to adapt and work in a fast pace environment
• Possess good planning and organizing skills
• Resourceful and able to work independently or in teams
• Self-motivated individual with strong drive for results