Total 45,423 Customer Service job vacancies

Description

Working location : Central
Salary : $2500 - $3300
Working days: 5 days per week (Off) Sat & Sunday | Wenesday & Sunday
Working time: 10.00 am to 6pm
Yearly Increment
Performance Bonus

Job Responsivities:
> Assist management staff in general administrative duties such legal documents,
> Managing incoming and outgoing client.
> Office diary management and billing.

Requirements
> Good service attributes
> Enjoys working in a supportive role and as part of team player.
> 1 to 2 years relate experience.

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Heng Chun Han
Reg No: R22104938
EA License No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you

Responsibilities:

• Provide technical support and assistance to clients and internal teams in the security solutions industry.
• Install, maintain, and troubleshoot security systems such as CCTV, access control, and alarm systems.
• Conduct site surveys and assessments to determine optimal security system solutions.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Ensure compliance with industry standards and regulations in the implementation of security systems.
• Provide training and guidance to clients and internal teams on the operation and maintenance of security systems.
• Monitor and evaluate the performance of security systems and recommend improvements or upgrades.

Requirements:

• Min Diploma Electrical or Electronic Engineering or related field.
• At least 3 – 5 years of experience in the security solutions industry.
• Strong knowledge and hands-on experience in CCTV, access control, and alarm systems.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Handle all pre/post procedures care, registration, and counselling.
• Prepare all the necessary forms required prior to medical aesthetic procedure
• Serve clientele in all aspects of treatments.
• Maintain order of patient cards and manage patient entries and appointments in Plato system.
• Recommend and promote appropriate aesthetic treatments to patients.
• Assist in inventory, ordering, & database management(purchase order entry)
• Assist in maintaining quality service standards.
• ⁠Replying to patient enquiries (Phone call, WhatsApp, Facebook)
• Teamwork with Manager and therapists.
• Other duties assigned by the doctor and supervisor as required.
• Attractive remuneration package
• 5.5 days’ work week.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Our client, a well-established MNC in Automotive industry is seeking for a Customer Service Advisor ( Automotive ) - $ 3,500.00 + Commission / West and East area - 3 Openings

Requirements

• Min GCE ‘O’ Levels / NITEC in Automotive Technology
• At least 2 to 3 years of experience providing Service Advisory to Automotive customers/clients.
• Strong Automotive background with Sales Acumen
• Independent, confident and good interpersonal skill

Others

• Salary up to $ 3,500.00 + Commission
• West and East Area
• Office Hours

Interested candidate can send in your resume (word format prefer) to [email protected]

As a Head of Service Delivery within the Digital Services organization, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.

You will!

• Develop and maintain effective working relationships with internal and external stakeholders, including within partner/supplier ecosystems.
• Able to maintain and develop Customer Relationship at C-Level.
• Working E2E Core Networks.
• Direct line management responsibility for the delivery team.
• Responsible for monitoring and reporting of program related trends, capability development and performance against project plans and budgets.
• Ensure project outcomes are achieved
• Ensure project management capability is maintained across the program.
• Overall accountability for Program financial results including cost center management, utilization and billability and empower the organization to seek to achieve business outcomes.
• Develop a positive & productive culture within the program and long-term strategy and plan for the business
• Generating and seeking out potential new opportunities.
• Drive operational performance, innovation, and continuous perfection.

To be successful in the role you must have:

• 15+ Yrs experience within the Telco/Systems Integration Industry on driving IT and Network transformation programs or projects of high complexity.
• Demonstrable experience to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement!.
• Deep experience of leading teams in a multicultural environment and demonstrate strategic thought leadership
• Solid understanding of Sales Process, Sales Engagement and Service Delivery Process
• Competencies in the area of Managed Services and DevOps

KEY RESPONSIBILITIES:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

REQUIREMENTS:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

• Minimum of 3 years expereince in Banking domain with 1 + years of core Funds Transfer/Payment investigations experience.
• Should have in-depth knowledge and hands-on experience in all Investigation query types such as Return of funds, Unable to Apply, Amendment, BCNR, Recall, OFAC, FATF, Back-Valuation & Fraud
• Contact external banks through SWIFT correspondence messages MT103, MT202
• Should have thorough knowledge in Swift fields and Formatting.
• Provide Technical support for connectivity and associated operational systems.
• Implement and testing of new SWIFT services
• Implement the SWIFT Service monitoring and reporting capability.
• Ensure all documentation is up to date and maintained
• Responsible for end-to-end implementation SIWFT (AMH)
• Good knowlegde in SQL or Oracle
• Good to have scripting experience

Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?

Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore for 2024, we offer the following incentives to our staff -

• Market leading, competitive salary packages paid above industry rates
• Unrivalled opportunities for development and growth
• Training and coaching from leading names in global hospitality leadership
• A commitment to employees that work-life balance being paramount to a successfully performing team

If you are working in any service based environment, whether it be in a retail store, an office, within the leisure industry or you are an entrepreneur we want to hear from you. We want to take everything that is good about you and teach you the ways of QT, to turn you into a hospitality superstar.

With the right attitude and a willingness to learn an exciting career in this world awaits you!

The Scope:

As Guest Service Executive, you will ensure the satisfaction of guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. A Front Office Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

Job Responsibilities:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel
• To anticipate and exceed our guest’s expectations at all times
• Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests
• identify and look after key VIP guests and deliver VIP Amenities for their stay
• Resolve guest complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our guests receive a fast, efficient and friendly check in and check out
• Ensure all guests’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Perform other duties assigned by the Front Office Manager or designates
• Respond promptly to guest requests for a supervisor or manager

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Experience:

• Previous Front Office experience in the hotel, leisure or retail sector would be an advantage

Key Competencies:

• Calm, efficient and organized
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to observe and detect signs of emergency situations

Job Description:

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Forster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Job Duties:

• Greet and direct customers to kiosk
• Verify customers' on appointment timing, providing assistant as required
• Direct customers to respective meeting rooms
• Provide assistance for basic enquiries from customers
• Ensure drop boxes of documents are cleared and documents are collected promptly
• Follow up with customers to collect documents
• Ensure cleanliness and orderliness of area at all times
• Any other ad-hoc duties as assigned

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Our Company is looking for a Sales Support Executive (SMB/Corporate) to be in charge of sales support and administration.

Responsibilities:

• Order processing (Quotation, PO, DO, and Invoicing)
• Respond to customers' queries
• Work closely with the team to drive sales to meet monthly/quarterly target
• Maintain good relationships with existing accounts
• Liaise closely with the logistics department, Product Managers and customers to ensure on-time order fulfillment
• To perform any ad-hoc duties as assigned by the Superior/Management

Requirements:

• Candidate must possess at least a Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, any field
• Training will be provided
• Detailed in paperwork handling
• Ability to work independently and also team oriented
• Positive attitude
• Only Singaporeans

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Our client is a US MNC, market leader in the Technology industry. They are looking for an IT Support Engineer to assist their IT team for the next phrase of their business. They are located in Central – easily accessible. This IT Support Engineer would be responsible for :

• Regularly sync up with the team to discuss priorities, projects, tasks, and assignments.
• Adhere to technical procedures established by the department, ensuring standards are maintained consistently.
• Offer prompt and accurate solutions to assigned tasks or issues.
• Follow protocols for onboarding and offboarding.
• Maintain and update asset inventory as needed.
• Use administrator access responsibly.
• Keep teammates informed about important decisions or concerns through regular communication.
• Employ empathetic and appropriate language when providing support and addressing colleagues; maintain professionalism.

Job Requirements:

• Diploma / Degree in IT
• Minimum 3 years of relevant experience
• Comfortable to work outside of office hours

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Job Scope

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Key Highlights

• Fresh Grad welcome to apply!
• Nearest MRT: Harbour Front
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $4,000 per month - commensurate based on experience
• Contract Duration: 6 + 6 extendable months

Key Responsibilities

• Manage the enquiry email account to address issues pertaining to account activation, use of the system, application of various modules
• Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendor to resolve them
• Work in partnership with the different stakeholders within HRTD and align the policies / guidelines for the different employee groups.
• Provide support in admin matters or other ad-hoc duties.
• Serves as the first point of contact for day-to-day operational issues related to organization's project.
• Arrange meeting and clarify issues with the project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised.

Key Requirements:

• Only Singaporean.
• Degree in Human Resource or any related field.
• Experience IT helpdesk support on SuccessFactors system or in a similar system support role is an advantage

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Work location: Novena

Working hours: Mon - Fri (830am - 5pm)

Salary: $13.45/hour

Responsibilities

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements

• At least A level/diploma
• Experience in admin/customer service
• Good communication skills
• Candidate without tax experience are welcome to join as training will be provided

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Responsibilities- CC

• Provide post discharge follow-up via a coordinated process of care planning & coordination, telecommunication and telehealth monitoring under the supervision of a Nurse Clinician.
• Manage patients and provide post discharge phone calls.
• Act as a health coach and provide health screening to the residents in the community and health post.

Job Responsibilities- ACC

• As an Assistant Care Coordinator in Community Nursing, you will be required to.
• Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.
• Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.
• Act as a health coach and provide health screening for the residents in the community and health post.

Requirements
* Diploma or Bachelor study in Nursing, any AHP, Pschology, Community Care, Health Management & Promotion, Sociology, Social Work, ETC

* At least 2 years of working experience

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

About the Company:

Our client is the global leader in access solutions that ranges from locks, access control, door automatics, door closers, security solutions, mobile keys, biometrics, to secure ID management. They provide home security to cutting-edge biometric technology for businesses, governments, airports, hospitals, schools and more.

Job Summary:
The Service Manager is responsible for leading the Service Department's operations, including service calls, staffing, and sales, while also mentoring staff, coordinating with the General Manager to develop business strategies, and ensuring efficient service delivery and customer satisfaction. They play a vital role in maintaining quality standards, resolving disputes, and contributing to the overall growth and profitability of the company.

Key Responsibilities:

• Manage the Service Department, focusing on business growth and profitability, including service calls, resource scheduling, staffing, sales revenue generation, and equipment controls.
• Lead and develop Service Department staff, ensuring effective management of the service customer base and debt collection.
• Collaborate with the General Manager to develop Preventative Maintenance business, with a targeted approach towards business growth.
• Provide accurate technical advice to potential customers regarding servicing of the company’s products and promptly prepare quotations for product supply, repair, or installation.
• Ensure timely and cost-effective coordination between service crews / technicians and customers, maintaining quality standards and adherence to Occupational Health and Safety.
• Work closely with company Directors and Senior Managers to achieve common objectives and explore growth opportunities.
• Assist in production paperwork detailing for the correct manufacture of Door products.
• Efficiently negotiate and resolve disputes with customers, suppliers, or other parties, and manage the timely processing of invoices related to serviced products.
• Advise Directors on matters involving company liability or interest, ensuring compliance with company policies at all times.

Requirements:

• At least 3-5 years of related experience, with technical / mechanical background.
• Comprehensive knowledge of company's products to effectively meet customer requirements.
• Proficiency in computer usage, including the Microsoft Office suite.
• Excellent communication skills for building and maintaining effective relationships with stakeholders.
• Strong time-management and well-developed organizational skills to coordinate deadlines, paperwork, and reporting effectively.
• Efficient problem-solving abilities and assertiveness coupled with a positive attitude towards challenges.

How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027

Job Description:

• Attend to patients courteously upholding quality service standard
• Perform triage and registration
• Responsible for front-desk duties such as, appointments, billing and payment collection, handle enquiries (email/phone/walk-in)

Job Requirements:

• Min NITEC in any course
• No experience needed; start immeidate!

We regret that only shortlisted candidates would be contacted
Interested candidates, please send your resume to [email protected]


Consultant: Tan Ming Hui, Michelle (Magdelene) (R21101623)
Recruit Express Pte Ltd (99C4599)

• Ensure compliance with licensing requirements and health and safety regulations at all times.
• Provide leadership to staff to ensure seamless daily operations.
• Communicate regularly with parents, students, and community members.

Requirements:

• Diploma in Early Childhood and Education or equivalent
• At least 3 years of leadership experience in childcare/preschool setting.
• Excellent communication skills for interacting with students, parents, teachers, and community members.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at

www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Our client is a reputable company and is looking for a talent who is keen and willing to be stationed overseas in Papua New Guinea for a period of three years.

What is covered?

• Flight ticket, VISA, accommodation, food, and tax will be wholly taken care of by the company.
• You will be allowed to go back to your home country once (28days AL) or twice a year (14days AL each) upon 1 year completion of service.

You will be in charge of:

• Servicing heavy mining and construction equipment.
• Supervision of staff, providing quotes to customers, communicating the plan to the customer and staff, scheduling maintenance, and ensuring the
  smooth operation of the business.

Other responsibilities

• Improve service department processes to optimize customer satisfaction and return on investment (ROI – the ratio of profit or money earned over the total cost of investment, including time, labor, parts etc.)
• Ensuring equipment for delivery to customers, for display or demonstration is set up and properly organized.
• Collaborate with the parts department or the parts department manager to order parts needed to complete service.
• Communicating with customers, and other internal departments to obtain details of work to be carried out, location, and time frames.
• Perform quality control and ensure service tickets (orders from customers for repairs or service on equipment) are delegated to the right team member based on skill level and equipment knowledge.
• Preparing the work order, clearly outlining the service problem in sufficient detail so that the Mechanical Technician may carry out the repair accurately and completely to the customer's satisfaction with a minimum of questions.
• Perform basic diagnosis of mining and construction equipment.
• Keeping a log of work orders, ensuring that the work orders are routed to the correct departments and are promptly and correctly closed for billing.
• Verifying, approving, and closing work orders and forwarding to the Administration.
• Completing all functions pertaining to the processing of warranty promptly.
• Prepares and administers an annual operating budget for the service department.
• Develop and implement strategies to increase sales and profitability of the service department
• Assists in the collection of past-due accounts.
• Purchase, Sales, and Logistics Coordination
• Grow service department sales while controlling expenses
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff
• Ensuring health and safety standards are maintained.

Requirement

• Degree or Certificate in the related field.
• Minimum of 5 years experience as a Service Manager in the Mining Machinery industry preferably from well-known in the industry such as Komatsu, Caterpillar, Hitachi, and XCMG.
• Ability to communicate well in writing and speaking in English.
• In-depth understanding of Heavy Machinery Functions and Parts
• Proficient in using Microsoft Office Applications.
• Experience evaluating business performance and providing effective and accurate reports
• Product knowledge of heavy equipment used in mining and construction as well as truck and transport equipment.
• Strong time management and staff training skills
• Strong negotiation and customer service skills
• Can work with minimum supervision
• Ability to analyze sales data and forecast demand
• Strong leadership and team management skills
• Ability to prioritize tasks and work under pressure in a fast-paced environment
• Driving skills is a must

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Peh Hui Xian (Mich)
EA Personnel Reg No: R24120511

• Position : Field Service Engineer - AUDIO VISUAL/PROJECTOR
• Location : Bedok
• Working hours : 5 days work week, Monday - Friday : 9am to 5pm (flexi staggered hours)
• Salary (commensurate with experience) : Up to $5700 + AWS + $1500 Flexible benefits + Group insurance + 15 days annual leave
  Duration : Permanent
• Industry : Projector and AV products

Main Responsibilities:

• Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
• Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and escalate outstanding issues to Technical Service Manager for resolution.
• Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, trouble shooting, commissioning and repair of equipment.
• Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.
• Ensure all information relating to a specific project is kept up to date on the server. Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
• Support region exhibition activities and product demonstrations.
• Any other duties and responsibilities that might be assigned by the Technical Service Manager from time to time.

Requirements:

• Diploma/Degree in Electronics/Mechanical Engineering, or equivalent field of study.
• Minimum 3 years of hands-on experiences in installing and repairing AV equipment and/or providing technical support to customers.
• Experience in projector technology to include necessary tools, software, optics, and projector setup in the field.
• Knowledge of Anti-Static Controls and Networks (IP configuration, VLANS, gateways and etc).
• Certified Technology Specialists (Audio Visual & Network) and knowledge of JD Ewards/Oracle system would be an added advantage.
• Ability to travel within Southeast Asia and Internationally on need basis. (for exhibition)

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684.

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Assist with tender management and agreements for Key account customers.
• Ensure consistent service performance levels and strive for improvements when interacting with customers.
• Able to leverage on the ONE internal system (ONEFORCE) for continuous improvement of service level.
• Be proactive in coordinating communications with overseas account managers for actions in resolving issues.
• Ensure timely and accurate updates of all the filing rates and contractual terms in the system for non-Tender, existing contracts and expiring rates.
• Able to translate customer enquiries into booking data using the internal system.
• Participate to drive digital adoption and deflection for organizational efficiency.
• Able to analyze Sales KPI / KAR performance using the internal system.
• Assist in any other ad-hoc assignments when required.

Job Requirements

• Candidate must possess at least a Higher Nitec / Diploma / Degree in Maritime Studies or Shipping-related disciplines.
• Minimum 1-2 years of container shipping operation working experience in similar field is preferred.
• Proficient in MS Office skills such as Excel, Word, and PowerPoint applications.
• Possess interpersonal skills with high level of integrity and professionalism.
• Possess strong negotiation and analytical skills.
• A team player who can work independently.
• Self-motivated individual who is result-oriented and resilient in a fast-paced environment.
• Candidates with no prior experience in the shipping carrier industry are welcome to apply.

*Only shortlisted candidate will be notified.