Total 5 sales support specialist job vacancies in Finance / Banking / Insurance category in Singapore

Our Opportunity:

The senior claims specialist plays a pivotal role in managing motor claim. The incumbent will oversee and manage the entire process of motor claims.

Key Responsibilities

• Strategy and planning: Develop and implement strategic plans and processes to optimize the efficiency and accuracy of motor claim handling.
• Technical expert: Act as a subject matter expert, providing guidance and technical expertise on complex claim cases.
• Claims management: Maintain a healthy loss ratio by effectively managing claims cases.
• Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
• Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
• Communication and coordination: Collaborate with external stakeholders including customers, distributors, repair workshops and assessors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
• Continuous improvement: Enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Customer experience: Maintain good Turn-Around-Time and claims service level standards to ensure that customers’ claims experience is met.

Qualifications and skills

• Recognized degree or diploma
• Minimum 10 years of experience in Motor claims handling with a focus on own damage claims within the Singapore insurance market
• Good knowledge of MS Office software and any other technology applications
• Strong knowledge of motor insurance policies, regulations, and industry practices in Singapore
• Excellent analytical, negotiation, and communication skills
• Meticulous, problem solver and organized
• Open-minded, proactive, receptive to new ideas and cope well with changes and pressure

Responsibilities

• Handle, assess, evaluate and negotiate Work Injury Compensation Act (WICA) claims.
• Familiar with WICA 2019 compliant procedure.
• Handle Common Law cases.
• Handle claim recoveries.
• Liaison with service providers such as loss adjusters, investigators, lawyers, doctors and/or other relevant parties on claims matters.
• Handle Personal Lines claims.
• Understand Allianz claims management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines.
• Meeting service standards and abiding by claims protocols.
• Assist, discuss and escalate complex or large claims for review and/or decision to Manager / HoD and/or Management.
• Attend to issues relating non-Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc.
• Assist Manager / HoD in statistical reports, operational reports, and recommendations on claims remedial steps (where applicable) on regular basis to Management.
• Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards.
• Support Projects and Initiatives on claims incl but not limited to Marketing, Process, Product, System Setup and Enhancement for all non-Motor products.
• Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations’ STP and NPS targets as a Claims team.
• Any other duties as and when deemed necessary by HoD.

Requirements:

• Recognized degree or diploma.
• Certified with CGI.
• Minimum 3-5 years’ experience in WICA and Common Law claims handling.
• Experience in A&H such as Personal Accident and Hospital Income.
• Meticulous, analytical, problem solving and organised.
• Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.
• Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries and external parties.
• Good spoken and written communication skills in English and a 2nd language.
• Good knowledge of MS Office software and any other technology applications.
• Team player who is willing to work in a dynamic change orientated environment.

Responsibilities

· Handle, assess, evaluate and negotiate Work Injury Compensation Act (WICA) claims.

· Familiar with WICA 2019 compliant procedure.

· Handle Common Law cases.

· Handle claim recoveries.

· Liaison with service providers such as loss adjusters, investigators, lawyers, doctors and/or other relevant parties on claims matters.

· Handle Personal Lines claims.

· Understand Allianz claims management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines.

· Meeting service standards and abiding by claims protocols.

· Assist, discuss and escalate complex or large claims for review and/or decision to Manager / HoD and/or Management.

· Attend to issues relating non-Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc.

· Assist Manager / HoD in statistical reports, operational reports, and recommendations on claims remedial steps (where applicable) on regular basis to Management.

· Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards.

· Support Projects and Initiatives on claims incl but not limited to Marketing, Process, Product, System Setup and Enhancement for all non-Motor products.

· Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations’ STP and NPS targets as a Claims team.

· Any other duties as and when deemed necessary by HoD.

Requirements:

· Recognized degree or diploma.

· Minimum 3-5 years’ experience in non-Motor claims handling, particularly in Property and Casualty, Engineering and Work Injury Compensation.

· Experience in other lines such as A&H, Personal Accident, Home and Retail Fire would be an advantage.

· Meticulous, analytical, problem solving and organised.

· Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.

· Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries and external parties.

· Good spoken and written communication skills in English and a 2nd language.

· Good knowledge of MS Office software and any other technology applications.

· Team player who is willing to work in a dynamic change orientated environment.

The commercial claim specialist plays a pivotal role in managing and assessing workman injury claims. This position requires a seasoned professional with extensive expertise in the general insurance domain, particularly in the field of claim assessment.

Key Responsibilities

• Claims assessment: Utilize deep knowledge and experience in the general insurance space to meticulously assess, investigate, and evaluate workman injury compensation claims.
• Policy adherence: Ensure compliance with company policies, local regulations, and industry standards while handling and processing workman injury claim.
• Communication and coordination: Collaborate effectively with internal teams such as operation, finance and sales; external stakeholders which include distributors, loss adjustors, investigators, lawyers, medical experts; and claimants to facilitate seamless claim processing and resolution.
• Documentation and reporting: Maintain accurate records, prepare comprehensive reports, and document all stages of the claims process, ensuring clarity, transparency, and compliance.
• Negotiation and settlement: Negotiate effectively with stakeholders to reach fair and equitable settlements for workman injury claims, considering all relevant factors and legal precedents.
• Continuous improvement: Enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Market knowledge: Stay updated with market trends, regulatory trends and in particular, MOM WICA legislative changes.
• Customer experience: Deliver excellent service to claimants and distributors and ensure that customers have a positive claims experience.

Qualifications and skills

• A minimum of 2 to 3 years of experience in assessing and managing workman injury compensation claims.
• Recognized diploma in any discipline.
• Possess CGI certificate.
• Profound understanding of workman injury compensation processes, Singapore regulations and relevant legal frameworks. Knowledge in medical claims will be preferred.
• Excellent verbal and written communication skills to interact with diverse stakeholders and convey complex information clearly and concisely.
• Meticulous attention to detail to ensure accuracy in claim assessment, documentation and reporting.
• Ability to adapt to changing environment, prioritize tasks efficiently, and handle a variety of tasks effectively.
• Good knowledge of MS Office software and any other technology applications.

The Senior Claims Specialist (Third Party) plays a pivotal role in managing all motor claim related to third party claims. The incumbent will manage the entire process of third party claims within the motor claims function, including adjudicating claims related to third-party damages.

Objectives & Key Performance Indicators

• Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
• Attain annual claims savings set by HoD annually for the team on pending claims volume and nature of claims.
• Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
• Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met.

Key Responsibilities

• Technical expert: Act as a subject matter expert, providing guidance and technical expertise on complex claim cases.
• Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary. Effective claim management skills to ensure healthy loss ratio.
• Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
• Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
• Communication and coordination: Collaborate with external stakeholders including customers, distributors, legal professionals, repair workshops and assessors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
• Continuous improvement: Stay updated with industry trends, legal changes, and best practices to enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Customer experience: Maintain good Turn-Around-Time and claims service level standards to ensure that customers’ claims experience are met.

Qualifications and skills

• Recognized degree or diploma;
• Minimum 10 years of experience in Motor claims handling with a focus on third party claims within the Singapore insurance market.
• Good knowledge of MS Office software and any other technology applications
• Strong knowledge of motor insurance policies, regulations, and industry practices in Singapore.
• Excellent analytical, negotiation, and communication skills.
• Meticulous, analytical, problem solving and organized;
• Open-minded, proactive, receptive to new ideas and cope well with changes and pressure