Total 4,531 customer service manager job vacancies in F&B / Tourism / Hospitality category in Singapore

This position is responsible for assisting in the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES
· Assisting the Restaurant Manager to ensure the smooth operation of the restaurant.

· Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers.

· Work with chefs for efficient provisioning and purchasing of supplies.

· Estimate food and beverage costs.

· Supervise portion control and quantities of preparation to minimize waste.

· Perform frequent checks to ensure consistent high-quality preparation and service.

· To hit all financial targets

· To lead the team on each shift and ensure the company service standards are upheld.

· Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

· Direct hiring, training, and scheduling of food service personnel.

· Investigate and resolve complaints concerning food quality and service.

· Prepare checks that itemize and total meal costs using the Point of Sales system.

· Assist in operations to ensure the smooth operation of the restaurant.

· Perform other duties as assigned by management.

REQUIREMENTS
· Min GCE ‘N’ level or equivalent with at least 2 years of relevant experience

· Strong communication, interpersonal, and management skills

· Passionate about providing excellent management and interpersonal skills

· Able to work independently and in a team

· Able to communicate in English and 1 other language

Job Highlights:

• Auto Parts Store
• Basic up to $4500 + VB
• Monday to Friday 8.15am to 5.45pm
• Pioneer Cres

Job Responsibilities:

• Ensure efficient daily operations of packaging, particularly focusing on the optimal performance of automated machinery.
• Address customer needs and maintain a high level of service and satisfaction.
• Innovate and implement new processes for packaging operations and warehouse management using automated equipment.
• Establish roles, responsibilities, and future plans for the department.
• Collaborate with other departments, including headquarters, to ensure operational efficiency and compliance with policies and procedures.
• Provide supervision, development, and guidance to staff in line with organizational policies and legal requirements.
• Monitor warehouse activities to maximize space utilization and maintain inventory accuracy.
• Develop and implement Standard Operating Procedures (SOPs) to meet Workplace Safety & Health standards.
• Oversee administrative tasks to ensure efficient processing of paperwork.
• Maintain a clean, safe, and professional work environment, including regular maintenance of packaging and warehouse equipment.
• Undertake any additional duties as assigned.

Job Requirements:

• Diploma/Degree in Packaging & Assembling Industry/ Mechanical Engineering.
• Experience in packaging, auto packaging equipment, budgeting, costing, warehousing and SAP knowledge.
• Good leadership, strong mechanical, analytical & problem-solving skills on auto equipment and people.
• Excellent communication, interpersonal skills & customer service oriented.
• Knowledge of Japanese is an advantage.

Please submit your updated resume by using the APPLY NOW BUTTON

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We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lee Wai Yin | EA Personnel No.: R23116005

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirement

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

JOB RESPONSIBILITIES:

- Responsible for the profit & loss of the restaurant and implement appropriate cost control measures

- Manage the restaurant’s budget and forecasts to meet or exceed management expectations

- Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority

- Oversee the daily operations of the restaurant

- Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes

- Supervise food and operational safety to ensure a comfortable environment for the customers

- Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy

- Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction

- Control labour through effective manpower scheduling and monitor leave of staff

- Actively involved in hiring process by identifying and selecting candidates for junior positions

- Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment

- Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated

- Handle all restaurant administrative duties

- Any other jobs or duties assigned by the Area Manager from time to time

JOB SPECIFICATIONS:

- Minimum of 6 years management experience in Food & Beverage industry

- Possess sound leadership qualities and ability to manage service staff

- Excellent communication & interpersonal skills; able to build lasting relationships with guests.

- Possess good organizational and management skills; able to lead and inspire staff

Looking for F&B Service Crew

Location: Toa Payoh Central / Serangoon Garden Way

Job Scope:

-Basic Opening and Closing duties for the restaurant

- Greet customers and present menu

- Arrange table settings and cleaning

- Serve food/drinks

Requirements:

- At least 18 years old

- Singaporeans & PR

- 5.5 days work week

- Training provided

- Meal Provided

- Willingness to learn and a positive attitude

job Description:

~ excellence in customer service

~ ensure the outlet is clean and organized

~ carries out duties and responsibilities

~ follows strictly Standard Operating Procedures concerning hygiene, health, and safety in the outlet.

- Welcome customers, and deliver high-quality service to ensure great experiences

- Maintain overall restaurant cleanliness

- Perform daily operation tasks

- Provide excellent customer service

Our client is a Government Linked Company in the Recreational and Entertainment industry. They are looking for a Manager (Learning & Engagement) to assist their team.

Job Responsibilities:

A. Talent Management

• Implement the Talent Management Framework, encompassing talent identification and maintenance of the talent database.
• Coordinate talent development programs to nurture identified talents.
• Oversee succession planning in collaboration with the Senior Management team and relevant stakeholders.

B. Learning and Development

• Ensure impactful and engaging learning delivery to enrich the learning experience for all participating staff.
• Facilitate negotiations and communication with external training providers regarding learning and networking programs.
• Develop policies related to organizational development and training, such as workforce planning and competency development.

C. Employee Engagement

• Implement initiatives and programs aimed at fostering positive employee relations and engagement.
• Supervise staff communications to ensure timely and accurate dissemination of HR information.

Job Requirements:

• Bachelor's degree in a relevant discipline.
• Minimum of 5 years' experience, preferably in a similar capacity.
• Proficient in MS Office applications (PowerPoint, Excel, & Word).

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment.

Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

The role of the Hotel Operations Manager at KINN is pivotal in upholding the company's policies and philosophies, ensuring the financial health of each hotel, and maintaining the overall operational excellence of the three properties.

This position involves promoting KINN's values to team members and guests, overseeing financial performance, conducting regular site visits, staff management, and fostering a culture of guest satisfaction.

The Operations Manager plays a crucial role in ensuring the smooth and efficient operation of KINN's hotels.

1. Promote KINN’s Policies and Philosophies

• Engage in direct and indirect interactions with team members and guests to promote KINN's policies and philosophies, fostering a positive and inclusive environment.

2. Financial Oversight

• Review monthly financial performance for each hotel, including the approval of monthly operating expenses.
• Review and approve OTA (Online Travel Agency) commissions.
• Monitor and control CAPEX (Capital Expenditure) costs.

3. Financial Reporting:

• Prepare monthly Profit and Loss (P&L) results for each individual hotel.
• Share P&L results with Resident Managers to ensure transparency in financial expenses.

4. Site Visits and Maintenance

• Conduct weekly site visits to hotels, performing walkthroughs of both the Front and Back of the house areas.
• Ensure that hotel conditions are safe and clean at all times, addressing any concerns promptly

5. Staff Management

• Conduct interviews for all new hires, specifically approving hires for Front Office and Housekeeping Associates.
• Approve Annual Leave, Sick Leave, and Off In Lieu requests through the Payday system for hotel operations team members.
• Provide counselling and support to team members and liaise with HR on disciplinary actions and record keeping.

6. Communication and Collaboration

• Conduct monthly updates with Resident Managers regarding events, happenings, and scorecards to keep them informed and aligned.
• Collaborate closely with Resident Managers to enhance guest experiences and address feedback based on monthly guest satisfaction results from various channels.

7. Supply Chain Management

• Approve hotel material orders necessary for daily operations.
• Review all monthly invoices from suppliers and vendors, ensuring accuracy and approving them for payment.
• Liaise with the Finance Team to facilitate timely processing of payments.
• Any other duties delegated by Head of Hotel Operations & Project Development.

Requirements

• Minimum Diploma in Hospitality, or a minimum of 5 years of relevant experience in Front Office Manager or Room Division Manager.
• Proficiency in spoken and written English is essential.
• Strong knowledge in room operations.
• Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
• Flexibility to work varying shift schedules, including nights, weekends, and holidays

• Manage the operations and monitor on-site plants.
• Check compliance with safety and regulatory requirements

Requirements

• Degree in Engineering
• At least 2 years of hands-on operations and maintenance experience with Industrial Gas Plants

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Hotel Guest Service Officer

Chin Swee Rd (near Chinatown MRT)

5 days (8 hrs/day including 45 mins break)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am

$2200 - $2500

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Training provided

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Restaurant Manager

Working Days: 6 day work week, able to work on weekends & PHs

Salary: $2500-$3400

Location: Kallang

Responsibilities:

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements:

• Proven work experience as a Restaurant Manager
• Proven customer service experience as a manager
• Able to start work within short notice

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant General Manager to join our pre-opening team.

• Ensures the efficient and profitable management of the restaurant
• Keeps the General Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary
• Ensures that the stock take figures are completed and accurate as per company requirements
• Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• Observes compliance with the company’s policies and procedures, as well as governmental laws and regulations.
• Supervises the opening & closing of the restaurant
• Ensures the proper cleaning and lighting of all restaurant areas
• Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• Manages the restaurant staff working schedules
• Motivates and develops staff, in order to encourage their professional development
• Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
• Suggests to General Manager the proposed salary reviews, personnel actions, promotions and provides feedback to employees
• Handles guest problems and complaints
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• Performs other duties pertinent to this job as assigned.

Ideal Candidate:

• Relevant certifications or degrees in hospitality management or a related field.
• Proven experience in restaurant management, preferably in a high-volume, upscale dining environment, local experience is a must and international experience will be ideal.
• Strong leadership and communication skills with a passion for creating a positive and vibrant team culture.
• Excellent problem-solving abilities, adaptability, and a proactive approach to challenges.
• Financial acumen and experience in budget management.

Job Description & Requirements

• Job Title: Assistant Restaurant Manager / Snr Restaurant Executive (Italian Restaurant)
• Type: Full-time position
• Cuisine: Italian
• Location: Hillview / Duxton / Upper East Coast

RESPONSIBILITIES

• Assist to Outlet Manager to oversea operation
• Provide excellent customer service by greeting guests, taking orders, and serving food and drinks
• Explain menu items and make recommendations to guests
• Ensure team maintain cleanliness and orderliness of the restaurant, including housekeeping, table setting, and general upkeep
• Work collaboratively as part of a team to ensure efficient service
• Demonstrate a positive working attitude

REQUIREMENTS

• At least 3-4 years of relevant experience in the F&B industry
• Customer service-oriented with excellent communication skills
• Ability to work 6 days a week including weekends and public holidays
• Proficiency in POS ordering system
• Familiarity with Italian cuisine and beverages (added advantage)
• Candidate with lesser experience can start as Outlet Executive

BENEFITS

• 18days Annual leaves
• Higher Remuneration for Relevant Experience in similar set up
• Medical & Dental Benefits, Staff Discounts
• Annual Loyalty Salary Increment

Our client is a Government Link Company in Recreational and Entertainment industry. They are currently looking for a Senior Manager (PDPA & Risk Compliance) to join their team to assist in ongoing transformation projects. They are located at South - easily accessible.

Job Duties:

• Conduct regular non-IT audits and assessments to ensure adherence to internal policies and external regulations, identifying areas of non-compliance.
• Keep abreast of pertinent laws and regulations, crafting and revising compliance policies and procedures accordingly, and disseminating these changes throughout the organization.
• Collaborate with various departments to evaluate controls, pinpoint compliance vulnerabilities and risks, and develop and implement corrective action plans to mitigate such risks.
• Provide training to staff on risk control and compliance matters, and regularly update them on emerging legislative issues.
• Supervise the preparation of compliance reports for management and regulatory authorities, while maintaining accurate and well-organized compliance documentation.
• Investigate and address instances of compliance policy violations and breaches of personal data.

Job Duties:

• Min Degree in relevant industry
• 5 to 8 years of experience in Risk Compliance and PDPA
• Certified practitioner in PDPA is highly preferred

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Sport Operation Manager
Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.
Working days: Mon - Fri (Standby on Weekend if have event)
Working Hours: 930am - 6pm
Working location: Ubi
Salary: $4000 - $6000

Job Responsibilities:

• Leadership and Team Management:

- Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

- Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

• Process Optimization:

- Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

• Cross-Functional Collaboration:

- Forge strong working relationships between coordinators, the sales team, and program managers.

- Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

• Technology Oversight:

- Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

• Financial Coordination:

- Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

• Meeting Planning and Facilitation:

- Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

• Performance Monitoring:

- Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

• Sales Support:

- Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

• Reporting:

- Provide frequent updates to the Operations Director on departmental activities, challenges, and successes.

Requirement:

• 3-5 years of experience in a leadership role within an operations department. Experience in the sport/fitness industry is advantageous.
• Proficiency in Microsoft Office, Google Sheets, and Excel to support operational tasks and reporting requirements.

WhatsApp: https://wa.me/6596112291 (Kyra)

Email: [email protected]