Total 4,531 customer service manager job vacancies in F&B / Tourism / Hospitality category in Singapore

• To monitor inventory, estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.
• Develop and conduct sensory or product evaluation of fresh produce
• Monitor food preparation and methods
• Supervise portion and quality control of food
• Select and create successful menu items and assign prices based on cost analysis.
• Monitor revenues, expenses and take corrective action to achieve targets
• To keep track and order supplies such as tableware, cooking utensils etc.
• Arrange for maintenance and repair of equipment and other services when needed
• Optimize manpower with proper planning allocations
• Recruit, hire, and oversee training for staff
• Maintain the highest standard of service quality
• Resolve customer complaints about food quality or service in a professional manner
• Ensure cleanliness of restaurants at all times

Requirements

• Degree holder in any fields.
• Minimum 3 years experience in casual dining restaurant environment
• Excellent knowledge of F&B products and industry trends
• Exceptional leadership skills to lead, manage, train and motivate staff
• Fluent in English and possess good interpersonal skills
• Must be able to work 6 days shift work including weekends and Public holiday

Job Responsibilities:

• Supervise and ensure the effective functioning of restaurants.
• Develop and uphold streamlined operational processes, identifying and implementing enhancements as needed.
• Enhance cost-efficiency and maximize profits within the profit and loss statement.
• Create and monitor the operational budget for the restaurant.
• Guide and motivate the team to accomplish operational objectives, meet sales targets, and achieve profitability.
• Strategically plan and assess weekly staffing schedules to optimize resources and manage costs efficiently.
• Uphold high standards of food quality, hospitality, and restaurant cleanliness.
• Enforce sound administrative systems, including cashiering, petty cash, scheduling, payroll processing, invoices, delivery notes, and daily reconciliation.
• Provide training for new hires, ensuring they acquire the skills and knowledge required for success in their roles.
• Cultivate a positive and collaborative team environment.

Working Days: 5 days/ week

Requirements:

• Only Singaporeans may apply
• Minimum 4 years of managerial experience in F&B operations
• Effective leadership characterized by strong analytical abilities, excellent communication, and interpersonal skills.
• Able to work shifts/ weekends/ public holidays

Hey Rocket Pte. Ltd. (EA 21C0816)

Zhen Cheng (R22107904)

+65 8044 8840

Job Description

• Industry/ Organization Type: Textile and Apparel Manufacturer
• Position Title: Accounts & Finance Manager
• Working Location: North-East -Tai Seng (Walking distance from MRT to the company)
• Working Hours: 5 days / Mon to Fri: 8.30 am-6 pm
• Salary Package: Up to SGD 7000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Responsible for Listed Company financial accounting & reporting of local & offshore entities
• Review financial accounting and reporting on a monthly basis for listed entities as assigned
• Perform monthly consolidation of local and foreign listed entities
• Continuously improve and optimize financial workflows
• Prepare budget and forecast reports
• Prepare annual financial statements, quarterly GST filings, and inventory costing sheets
• Support external audit requirements
• Collaborate with tax agents and support tax filing processes
• Assist with corporate secretarial matters
• Manage government grant applications & survey submission
• Assist in Half-Year and Year-End Audit
• Analyse Business financials

APPLY NOW!!!

• Degree in Accounting / Finance
• Min. 5 years of working experience in related field
• Prior experience in a publicly listed company and a solid understanding of Taxation is a plus
• Able to manage complete sets of accounts and conduct group consolidation for multiple entities
• Proven experience in finance, including interaction with bankers and handling trade financing matters
• Proficiency in financial forecasting and data analysis
• Might require working OT during month-end or audit period depending on the situation

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65868 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

JOB SCOPE

As a Food and Beverage Outlet Assistant you are responsible to deliver friendly and courteous services to every hotel guests and customers.

JOB DESCRIPTION

1. Greet all incoming hotel guests and customers who patronize the Coffee House.

2. Responsible for the cleaniness and hygiene of the outlet and ensure that all guests are comfortable having their meals in the Coffee House.

3. Assist in the setting up of function rooms for any events of the day.

4. Set up the table with the appropriate eatery utensils to be utilised by the customers.

5. Assist in the taking of Room Service orders as and when the guests made an order.

6. Carry out the necessary preparation set up of morning breakfast buffet for the hotel guests.

JOB REQUIREMENTS

1. Possess a Certificate in Food & Beverage operations.

2. Possess at least three (3) years of experiences in related field.

3. Possess a Food Hygiene Certificate from Singapore Training Institute.

4. Able to work in a 6 working days environment including Saturdays, Sundays and Public Holidays.

5. Able to speak English and Mandarin.

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

Job Highlights

• Pre-opening team
• Dynamic work environment
• Open and collaborative culture

Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore’s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.

Responsibilities:

• To support Executive Housekeeper to create an environment for the team to successfully execute all Housekeeping operations ensuring both guest and employee satisfaction, and highest level of cleanliness.
• To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
• Effective and efficient assignment of manpower and resources to achieve cost saving, based on operations requirements.
• Establish a cross training program to enable staff to be multi-tasking with multi-skill.
• Assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
• Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
• Inspects and double-check Guest Laundry, Dry Cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pickup and delivery of garments.
• Develops standard operating procedures, as well as production and quality standards.
• Assist in conducting monthly inventory checks on all operating equipment and supplies.
• Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Make Periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
• Know the operational use and available facilities of the PMS.
• Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
• Maintain the Daily Log Book.
• Make recommendations to Management for modernization of equipment, methods or supplies.。
• Assist in coordination and monitoring of the implementation of the “Perfect Room” program.
• Be proactive and cooperate with hotel departments on sustainability program and initiatives.
• Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
• Contribute to and complete the Asset Management Programme of the hotel.
• Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
• Be responsible for special maintenance projects

Qualifications:

• Higher diploma or degree holder in business administration or related discipline
• Minimum of two years of previous experience in a similar position
• Experience in the hospitality industry will be an advantage
• Ability to lead and motivate a team in a fast-paced environment.
• Strong attention to detail and ability to follow specific instructions.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to work well in a team environment and under pressure.
• Strong sense of responsibility and attention to detail.
• Ability to respond quickly and effectively to emergencies.
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Good command of written and spoken English.
• Ability to work under pressure and be flexible as part of the pre-opening team.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Restaurant Manager

Working Days: 5 working days ( 1 weekday off, 1 weekend off )
Working Hours: 11am - 9pm
Working Location: Duxton Hill
Salary: $5500 to $ 8000

Job Responsibilities:

• Managing and oversee daily operations and ensure compliance to operations standards and procedures
• Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Plan weekly schedule planning and daily team floor plan
• Hires, trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant
• Handles customers' feedback promptly
• To comply ad-hoc with all the admin and paperwork requirements
• Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.

Requirements:

• Possess at least a Tertiary education certification
• At least 5 years of working experience in the fine dining Michelin Restaurant is required for this position
• Preferably in senior roles in F&B / Restaurant service or equivalent
• Excellent hygiene standards
• Ability to work at flexible hours and on weekends

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Restaurant Manager

Working Days: 5 working days ( 1 weekday off, 1 weekend off )
Working Hours: 11am - 9pm
Working Location: Duxton Hill
Salary: $5500 to $ 8000

Job Responsibilities:

• Managing and oversee daily operations and ensure compliance to operations standards and procedures
• Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Plan weekly schedule planning and daily team floor plan
• Hires, trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant
• Handles customers' feedback promptly
• To comply ad-hoc with all the admin and paperwork requirements
• Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.

Requirements:

• Possess at least a Tertiary education certification
• At least 5 years of working experience in the fine dining Michelin Restaurant is required for this position
• Preferably in senior roles in F&B / Restaurant service or equivalent
• Excellent hygiene standards
• Ability to work at flexible hours and on weekends

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

As part of the SME marketing team, this role embedded with the SME product, sales & servicing teams to translate business priorities into marketing activation and engagement opportunities to achieve the objectives of 1) Building affinity with existing customers 2) Engage existing customers to upsell and cross-sell 3) Activate and engage “new to bank” potential prospects.

The 2nd part of the scope would be would be to develop engagement tactics aligned with business outcomes through the BusinessClass engagement program as the community manager (Developing engagement calendar, executing events, tracking success of events)

The 3rd part of the scope will be to support across hospitality and gifting for the SME & Midcap segment - Including, festive events and gifting and bank wide event execution (Along side GSMC)

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

NTU’s Student Affairs Office seeks to achieve its mission of collaborating and co-creating a meaningful and enriching student life experience with its partners by:

• Promoting students’ personal growth through co-curricular learning arising from student-led activities, leadership development initiatives, residential hall programmes, inclusion and integration efforts, community engagement initiatives and sports
• Facilitating meaningful engagement among key stakeholders within and outside of the NTU community

Responsibilities
In alignment with NTU’s strategic goals, include the following:

• Contribute to the development of and lead the implementation of the strategy, policies, and frameworks, which enhance the support of students with Special Educational Needs (SEN), as well as facilitate the adoption of inclusive and integrative practices, by the NTU community
• Supervise a team which supports students with SEN, by identifying relevant services for both academic and non-academic activities
• Lead quality improvement projects, to bridge gaps identified in student case management and support services

Requirements:

• A good degree from a recognised University related to special education or educational psychology
• Good working knowledge on different types of disabilities and related support services. Strong ability in case management supervision, planning and administration
• At least 8 years of relevant work experience, including 2 years in a supervisory role. Experience working with youth or people with disabilities and supervision of case management. Prior experience in the tertiary education sector will be advantageous
• Support and management of persons with SEN and/or disabilities
• Analytical and conceptual skills, especially in understanding organisational change and making judicious decisions
• Communication, negotiation and influencing skills (written and verbal), especially in working collaborative with university students and colleagues from different cultural and disciplinary backgrounds
• Good organisational skills
• Strong intrinsic motivation for continuous improvement, innovation, and team spirit
• Proficient in all Microsoft Office application software
• Good team player with excellent interpersonal skills across organisational hierarchy
• Passionate in nurturing young people and challenging them to achieve their desired career goals

-Be familiar with SOPs in preparation of all products and oversee in the managing of daily operations of outlet.

To ensure all SOPs are consistently maintained in the restaurant.

-Ensure operations of the restaurant comply to regulations concerning food safety, hygiene standards and other requirements.

-In charge of liaising with the delivery platforms to ensure smooth fulfilment of orders and low wastage. Working with the platforms on various marketing campaigns in order to improve our sales.

-Devise strategies for brand and product awareness and execute social media marketing campaign.

-Implement all new SOPs whenever there are new or changes to our products as directed by management.

-In charge of recruitment and hiring of service crew, leaders, including full time and part timers. Work with HR on manpower needs.

-Perform any other ad hoc duties as assigned by the management

-Assigned duties may be adjusted depending on prevailing evolving needs of the company.

Job Requirements:

F&B - min 3 years experience

Team player

Willing to hands-on

Good communication and interpersonal skills

Leadership qualities

Working Days: 5 working days ( 1 weekday off, 1 weekend off )
Working Hours: 11am - 9pm
Working Location: Nearby Maxwell MRT
Salary: $ 7000 to $ 8000

Requirements:

• Possess at least a Tertiary education certification
• At least 5 years of working experience in the fine dining Michelin Restaurant is required for this position
• Preferably in senior roles in F&B / Restaurant service or equivalent
• Required to work 6 days work week and able to work on weekends and Public Holidays
• Excellent hygiene standards
• Ability to work at flexible hours and on weekends

Job Responsibilities:

• Managing and oversee daily operations and ensure compliance to operations standards and procedures
• Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Plan weekly schedule planning and daily team floor plan
• Hires, trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant
• Handles customers' feedback promptly
• To comply ad-hoc with all the admin and paperwork requirements
• Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Title: Restaurant Manager - Sri Lankan Cuisine

Location: East Coast Park Seafood Center, Singapore

Responsibilities:

1. Customer Service Excellence: Ensure a high level of customer satisfaction by personally attending to customer needs.
   Manage and lead the front-of-house team to provide exceptional service.
   Communicate effectively with customers in English, Sinhala, and Tamil, if possible, to enhance their dining experience.
   
2. Business Development: Develop and implement strategies to increase the restaurant's overall business.
   Utilize marketing skills to promote the restaurant and attract a diverse customer base.
   Monitor market trends and customer preferences to adapt the restaurant's offerings accordingly.
   
3. Team Management:Lead by example as a team player and motivate the staff to achieve common goals.
   Effectively communicate expectations to the team and ensure everyone is working towards a unified vision.
   Manage and schedule staff, including chefs and other team members, to ensure smooth restaurant operations.
   
4. Experience and Knowledge:Possess a strong background in the Sri Lankan hotel industry with a good understanding of its unique culinary requirements.
   Apply knowledge of Sri Lankan cuisine to manage food quality, presentation, and overall dining experience.
   
5. Operations Management:Oversee day-to-day restaurant operations, ensuring compliance with health and safety regulations.
   Manage inventory, control costs, and optimize resource utilization.
   Implement efficient systems for ordering supplies, managing stock, and ensuring a well-functioning kitchen.
   
6. Customer Relationship Management:Build and maintain positive relationships with customers to encourage repeat business.
   Proactively address customer feedback and resolve issues to enhance customer satisfaction.
   Collect and analyze customer feedback for continuous improvement.
   
7. Language Proficiency:Fluency in English and Sinhala is essential. Knowledge of Tamil is an added advantage.
   

Qualifications:

• Proven experience in a managerial role within the Sri Lankan hotel or restaurant industry.
• Excellent communication and interpersonal skills.
• Strong leadership qualities with the ability to inspire and motivate a diverse team.
• Marketing skills and the ability to implement strategies to drive business growth.

If you meet the above qualifications and are passionate about delivering an authentic Sri Lankan dining experience, we invite you to join our team. Please submit your resume and a cover letter detailing your relevant experience.

A Restaurant Manager makes sure the restaurant runs smoothly. They hire and train staff following company policies. In addition, Restaurant Managers speak with customers about any concerns or problems, while also creating work schedules.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills

Role and Responsibilities

• Pleases customers by providing a pleasant dining experience
• Accomplishes restaurant human resource objectives by orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees.
• Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Meets restaurant financial objectives forecasting requirements, preparing annual budget scheduling expenditure, analysing variances, and initiating corrective actions.
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, complying with legal regulations.
• Ensure proper grooming and hygiene standards for all kitchen staffs.

Work Experience requirement

• 5+ years of hospitality related experience

• 3+ years of restaurant manager or leadership experience

• Qualifications and Education Requirements

• Diploma or a Degree (management, hospitality management)

• Preferred Skills

• Customer service

• People management / fostering teamwork

• Good verbal communication

• Self-motivated with high energy level

• Multi-tasking

• Resolving conflicts

• Developing budgets

Salary Range
Commensurate with Experience

Benefit
√ Attractive Salary Packages
√ Sales Incentive
√ Referral Incentive
√ Performance Bonus
√ Medical&Dental Benefits
√ Training&Certification
√ Career Advancement
√ Annual Leave (up to 18days)
√ Staff Meal/Discount
√ Birthday Vouchers

Working Hours/Location
• 5.5 working days

• Split Shift

To Apply:

Please send your resume via WhatsApp at 97596952 or
Email us at [email protected]

*Singaporeans Only.

*We regret to inform you that only shortlisted candidates will be notified. *

In the Vector Control and Policy Department (VCPD), you will be part of a team that works to implement technologies to enhance operational capabilities in the areas of vector control, enforcement and public cleanliness, to meet current and future challenges. This includes engaging users to understand the problem statements, market scanning of suitable technological solutions, sourcing for funds, calling tenders, carrying out operational trials and pilots on new technologies available, assessing their feasibility for integration into public health operations, and guiding users and managing expectations.

You will also coordinate workplans and organise workshops to plan and cascade workplans for Public Health. You will support organisational health and administration matters.

You will be responsible for the following:

• Work with relevant stakeholders to gather inputs on operational challenges and translate them into technology requirements.
• Research into a variety of technologies which can be applied to public health operations.
• Seek funding and write budget paper for new technologies.
• Prepare contract specifications related to technology.
• Design and plan trials/pilots and operational roll-outs of technology
• Collaborate and engage internal and external stakeholders on technology adoption.
• Keep abreast of the evolution and development of technologies which can increase the productivity and efficiency of operations.
• Plan and organise annual workplans cascade and planning workshops, taking reference from NEA's strategic planning cycles.
• Coordinate the collation and alignment of inputs in support of the formulation, submission and review of the workplans.
• Be the custodian of finalised workplans and directives, archiving these and any other supporting documents in e-registry.
• Coordinate inputs for corporate events such as Staff Seminar and briefings.
• Conduct and coordinate reviews that cut across public health matters.
• Manage procurement of goods and services for events/activities.
• Support internal communications and culture-building initiatives.

What we are looking for:

• Ability to work well with people.
• Innovative and creative with a growth mindset, forward-looking.
• Passionate about technology adoption and public health.
• A good team player with strong interpersonal skills.
• Good communication skills (verbal and written) to facilitate working with diverse stakeholders.
• Highly self-motivated and able to work independently.
• Resourceful and able to take initiatives to drive projects and meet tight timelines.
• Proficient in various computer skills (Presentation, analytics, etc).
• Organised and able to multi-task.
• Careful and meticulous with an eye for details.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--Innovation---Systems-Section---Tech-_JR-10000025657

Deputy Manager (IT Development & Operation)

Developing automation technology is at the core of our business. We are looking for responsible and motivated candidates to perform daily automation & operations tasks at aPetMart and eventually be groomed DevOps Manager based on good performance.

Requirements:

• Knowledge in WordPress UI/UX Website CMS Design and Development (HTML, CSS, PHP, MYSQL).
• Proficient in Excel Formulas.
• Proficient in JavaScript coding and Python coding.
• Experience in Design & Photo editing Software (Photoshop, Illustrator, GIMP, Inkscape).
• Students from Design & IT School are welcome to apply.

Tasks:

• Development of Web/Mobile Applications.
• Improve existing website UI/UX.
• Automate operations process with JavaScript and Python coding.
• Debug and ensure all IT assets are serviceable.
• Review source code of junior teammates to ensure it is efficient and well documented.
• Supervise order processing from receipt to delivery in an accurate and timely manner.
• Manage order fulfilment operations.
• Manage CRM system and answering customer online queries.

Reasons to join us:

• Gain working experience in the fast-growing Ecommerce Industry
• Our Office is conveniently located above Paya Lebar MRT Exit C
• Newly renovated and air-conditioned warehouse office
• Staff discounts on pet supplies
• Work in a fun and informal environment
• Fully stocked pantry with snack and beverages
• Entertained by furkids in the office

How to Apply:

• Whatsapp 8767 5709 and text a short introduction about yourself (100 words)
• State what is your expected internship allowance.
• Please also send your Résumé via Whatsapp.

• Ensure the smooth and efficient, operations of the Food & Beverage Division (TASTE restaurant, Le Bar & Banquet) by the established guidelines in the Department Operations Manual.
• Operate the department with positive financial results.
• Supervise and oversee the administration of the Restaurant and Banquet to ensure smooth operations.
• Evaluate the operations and procedures and suggest improvements to the F&B Operations Manager.
• Check the work performance, and turnout of subordinates and assign responsibilities.
• Demonstrate thorough knowledge of products, menus, and equipment.
• Liaise with Kitchen and Bar on daily Restaurant and banquet Operations.
• Attend weekly departmental meetings when the F&B Operations Manager is unavailable.
• Conduct daily Restaurant & Banquet Operations briefings, in the absence of the F&B Operations Manager.
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general.
• Assist the F&B Operations Manager in casual labor & contract staff costings.
• Assist the F&B Operations Manager in analyzing daily revenue and cost reports.
• Assist the F&B Operations Manager in enforcing all pre-check and check control procedures in all areas when required with updates.
• Ensure that no single-use plastic containers & cutleries are used following the brand standard.
• Monitor the quality and quantity of all Restaurant and banquet Operations items served timely.
• Maintain good communication & relationships with all other Hotel departments.
• Keep the F&B Operations Manager informed on all items of interest for the department.
• Assist the F&B Operations Manager in coordinating with the respective department heads on any activities that overlap with or concern their departments.
• Enquire guests’ satisfaction and handle guests’ complaints to establish good guest relations.
• Regularly inspect equipment and ensure that they are well maintained and in good working order

Responsibilities:

• Manage and control Profit & Loss as well as overall cost in central kitchen.
• Updating of the monthly Production reports.
• Supervise Central Kitchen Supervisor(s) and Production staff.
• Work closely together with R&D and Operations department.
• Improve and maintain on the Central Kitchen’s production efficiency.
• Assist in managing day-to-day activities, ensuring adherence to quality and safety standards.
• Support kitchen staff, fostering a positive and collaborative work environment.
• Oversee inventory control, procurement, and vendor relationships.
• Assist in implementing and maintaining standard operating procedures.
• Responsible for the cash management in the Central Kitchen.
• Checking and maintenance of Central Kitchen machineries.
• Checking of inventory and raw-material reports as well as planning for purchases.

Qualifications:

• Diploma/certification from culinary school is preferred.
• A minimum of 2 years of experience in a similar role.
• Strong organizational and communication skills.
• Knowledge of food safety regulations and kitchen operations.
• Ability to thrive in a fast-paced environment.
• In-depth knowledge of kitchen health and safety regulations.
• Excellent problem-solving and conflict management abilities.

JOB SUMMARY:

Responsible for all the hotel’s food and beverage business activities such as sales, customer services, promotions, etc ensuring that the budgets (i.e. the revenue and profit) and customer satisfaction are met, the latter via high quality and consistent food standards and services.

RESPONSIBILITIES:

• To prepare the hotel’s annual F&B budget and submit to management and secure its approval. The annual budget should include manpower requirement, capital, operating expenses, etc. On budget’s approval, the incumbent rolls out the plan and sets monthly targets for the respective outlet managers.
• To plan and direct the F&B outlet’s activities in the hotel and ensure that each outlet’s activities are supportive of the others and in agreement with the hotel’s F&B plan.
• To develop, in conjunction with outlet managers, a range of F&B products and services that promotes the respective outlets’ strengths and appeals with their clientele.
• To closely monitor the performance of each outlet and assist and guide the outlet managers to achieve the set financial targets. In conjunction with the outlet manager, the incumbent strategies and implements appropriate actions to bring the outlet’s results to the budgeted numbers.
• To monitor the expenditures of all outlets and assist the outlet managers in the management of cost.
• To direct all the daily F&B activities of the hotel focusing on manpower issues (such as recruitment, selection and retention of F&B staff, performance reviews, etc), service quality and food standards.
• To ensure that all staff are properly trained for the tasks they are performing, in particular the departmental SOP training for the junior ranks. Training is to ensure that the staff are able to deliver high standard of customer services and those with higher potential should be identified for development purposes thereby providing the career enhancement for better and more capable staff.
• To conduct performance review of department staff and provide honest feedback on their respective performance, the aim being to guide and improve performance where there is shortfall in performance and reinforce and performance if performance has reached an acceptable level of competency.
• To ensure that all outlets maintain high quality and consistently high food and service standards which meet the hotel guests’ expectations thereby promoting good patronage and repeat business from the hotel’s clients.
• Perform any other duties as assigned by management.

JOB REQUIREMENTS:

• Excellent knowledge of F&B business particularly in a hospitality setup.
• Management and leadership experience in team or group environment in hospitality industry
• High level of interpersonal and communications skills.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining
• La Dame de Pic
• Long Bar
• Raffles Courtyard
• The Grand Lobby
• yi by Jereme Leung

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6-12 months hands on experience in food service position, similar operations style.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

JOB DESCRIPTIONS

• Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently.
• Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company's standards.

REQUIREMENTS & QUALIFICATIONS

• A minimum of 5 years’ relevant experience at the manager level in the hospitality or F&B Industry.
• Strong leadership skills, mature, outgoing & guest-oriented, good communication skills
• Proactive, enthusiastic, strong sense of responsibility and positive thinking
• Able to work independently and under pressure
• Excellent command of spoken and written English & Mandarin
• Shift duty is required and able to work on weekends, eve public holiday and Public Holiday.

As Assistant Restaurant Manager, you’ll lead and direct outlets’ operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. You are responsible for overseeing and managing all aspects in terms of productivity and profitability – always following government regulations concerning health, safety and any other requirements.

A little taste of your day-to-day

Everyday is different, but you'll mostly be:

• Direct daily briefings, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the expected standards

• Working with other departments to identify additional sales opportunities to enhance revenue

• Make sure credit and financial transactions are handled securely

• Oversee and manage the day-to-day operation of the Food and Beverage outlets including In-Room-Dining

What we need from you

• Diploma/ higher education qualification / equivalent in Hotel Management, F&B Services, or related field
• 4 years’ related experience and in a supervisory role
• Must speak local language
• Must obtain certifications or permits as required by local governmental agencies.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

You Make It Great! Great Start Great Future.

At McDonald's, we're a big fan of passion. If you've always dreamt of running a restaurant, we'll gladly show you the way to lead and operate a food business like a seasoned entrepreneur. And when you get there, we'll get you ready for even bigger roles at one of the world's largest food service companies. You're gonna be great here!

As an Assistant Manager, you will learn to

• Shape the future of McDonald's
• Master million-dollar budgeting, cost management, and inventory planning
• Plan and execute sales building activities
• Take charge of Quality, Service, and Cleanliness assurance within the restaurant operations
• Supervise store operations, cash control, and shift management
• Manage a high-performance team and develop their talents
• Drive recruitment, training, and marketing campaigns

We are looking for people who have

• A Degree, Diploma, Higher Nitec or Nitec in any discipline
• High energy and a strong passion for delighting customers
• Drive and resourcefulness to deliver results
• Strong management skills with the ability to lead and motivate a team
• Able to work shifts, weekends and public holidays (5-day work week)

Job Highlights

• Pre-opening team
• Dynamic work environment
• Open and collaborative culture

Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore’s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.

Responsibilities:

• To support Executive Housekeeper to create an environment for the team to successfully execute all Housekeeping operations ensuring both guest and employee satisfaction, and highest level of cleanliness.
• To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
• Effective and efficient assignment of manpower and resources to achieve cost saving, based on operations requirements.
• Establish a cross training program to enable staff to be multi-tasking with multi-skill.
• Assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
• Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
• Inspects and double-check Guest Laundry, Dry Cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pickup and delivery of garments.
• Develops standard operating procedures, as well as production and quality standards.
• Assist in conducting monthly inventory checks on all operating equipment and supplies.
• Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Make Periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
• Know the operational use and available facilities of the PMS.
• Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
• Maintain the Daily Log Book.
• Make recommendations to Management for modernization of equipment, methods or supplies.。
• Assist in coordination and monitoring of the implementation of the “Perfect Room” program.
• Be proactive and cooperate with hotel departments on sustainability program and initiatives.
• Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
• Contribute to and complete the Asset Management Programme of the hotel.
• Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
• Be responsible for special maintenance projects

Qualifications:

• Higher diploma or degree holder in business administration or related discipline
• Minimum of two years of previous experience in a similar position
• Experience in the hospitality industry will be an advantage
• Ability to lead and motivate a team in a fast-paced environment.
• Strong attention to detail and ability to follow specific instructions.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to work well in a team environment and under pressure.
• Strong sense of responsibility and attention to detail.
• Ability to respond quickly and effectively to emergencies.
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Good command of written and spoken English.
• Ability to work under pressure and be flexible as part of the pre-opening team.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

We offer:

5 Days Work Week (Including Sat, Sun & PH)

FHC Sponsored

Attractive Salary Package

Medical Benefits

Staff Discount

Staff Meal Allowances

Great Career Progression

Responsibilities:

Greet and serve walk-in guests with your warm and friendly smile

Promote boutique specialties and offers recommendations

Handle payment graciously to our guests

Handle restaurant set-up, cleaning duties, table setting and etc for our next dining guest

Make sure the hygiene is in excellent condition

Any other appropriate duties and responsibilities as assigned by the Superior

Able to commit to Weekends and Public Holidays