Total 337 digital art director job vacancies in F&B / Tourism / Hospitality category in Singapore

Role Responsibilities

AML CDD Risk Management: Responsible for ensuring that CPBB complies with regulations and internal procedures for AML, CDD and Sanctions and there is a strong AML CDD compliance culture within CPBB teams for ongoing business management. More specifically, the role plays a critical part in ensuring the success of:

• Partnerships Programmes
• Name screening & Transaction Monitoring effectiveness for CPBB and
• Management of Mule Risk
• Data Quality

Responsibilities

• Play a pivotal role in developing a holistic program with Head, AML CDD Risk Management & Liability Onboarding, Consumer Banking (together with relevant Global Functions and Design, Control and Governance team) that targets a robust AML CDD Framework covering processes, systems, and people capabilities in achieving an improved and acceptable risk standards for Consumer Banking Clients and that drives a shift in AML CDD culture from ‘complying’ to ‘managing’ at all levels.
• Be the interface for AML CDD Execution teams in countries for execution in compliance with regulations and the bank’s internal procedures for Individuals and execution of remedial solutions.
• Ensuring designing and development of new capabilities, controls, CSTs, assurance on a sustainable basis with key focus processes such as Static Name screening, Transaction Monitoring.
• Act as a SPOC for all changes and enhancements linked to CPBB for Name screening processes. This includes identifying key risk (regulatory and policy) and efficiency areas which should be agreed and implemented in the current NS process.
• Support the head of AML and CDD risk management and work closely with SCB partnership COE which is partnering with external parties with the aim of acquiring clients through a multitude of channels. Key responsibilities will be to ensure that the CDD process on client onboarded through these partnerships is risk based, policy compliant and aligned with STP onboarding agenda of the segment.
• Also support the UAT, UVT and pilot implementation activities for partnerships to ensure that the commitment CDD policy alignments for partnership implementation are met and adhered to.
• Support the head of AML in revamp, development, implementation and testing of Client Risk Assessment module to align with regulatory and group model validation requirements.
• Responsible to ensure that key stakeholders and governance forums are kept up to date on key issues and resolution plans and overall progress on initiatives.
• Support countries on issues and risk resolutions arising from BAU activities, audits, risk reviews etc.
• Raise the bar through continuous improvements by innovation and migration of best practices across the countries.
• Support alignment of PPB Clients with the One bank AML CDD alignment initiative.
• Facilitates communication and information sharing across teams and stakeholders to ensure alignment across stakeholder groups.

Also support the Head of AML and CDD management in other areas impacting AML and CDD management for PPB segment such as:

• Maintenance of Data quality for client data in all relevant systems which feed data into downstream systems (Name Screening, Transaction Monitoring, Client Risk assessment).
• CDD transformation activities which aim at simplifying the CDD processes whilst maintaining the risk profile of the bank. The processes identified for transformation are client account activity review, digital client outreach for low-risk client remediation/trigger reviews.
• Execution of regulatory commitments such as physical document destruction for MLR40(Money Laundering Regulation 40.
• Support the regulatory commitment for Group payment transparency standards (GPTS) to comply with sanctions risk mitigation requirement.

Strategy
CDD Risk Management

• Help develop a holistic program (together with relevant Global Functions and Design, Control and Governance team) that targets a robust CDD Framework covering processes, systems and people capabilities in achieving an improved and acceptable risk standards for Clients and that drives a shift in CDD culture from ‘complying’ to ‘managing’ at all levels.
• Raise the bar through continuous improvements by innovation and migration of best practices across the network

Business
CDD Risk Management

• Be the interface for CDD Execution teams in countries for execution in compliance with regulations and the bank’s internal procedures for Individuals and execution of remedial solutions.
• Ensuring the countries have instituted processes for managing and governance of high-risk clients.
• Responsible Group’s Design and Control in designing and development of new capabilities, target operating model and processes on a sustainable basis.
• Jointly responsible for delivery of key multi-year technology projects (e.g., ICDD, ICM, Detica Tax).

Processes

• With other Business, COO and Risk partners to deliver and maintain optimal global design standards for processes for CPBB Clients that are fit for business purpose and growth and are appropriately managed through Governance forums. This includes end-to-end assessment of operational risk, establishing and maintaining KCIs, CSTs and KRIs to manage operational risk, act on breaches, and approve or remediate deviations from global process notes raised by the countries.
• Relevant processes (as part of ORF).
• Relationship Opening & CDD.
• Other process which has implication of AML / Sanctions and Client Tax Risk.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.

Risk Management

• Provide business input and oversight of the development of end-to-end scalable infrastructure and processes to execute business processes. This includes establishing and maintaining training, advice and support, to assure the processes, policies and standards are effectively implemented in the business.
• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
• Act to minimize operational loss and audit failures and take proactive measures to respond to matters arising and identify and manage forward looking risks.
• Responsible for the rollout of ORF in respect of related processes and actions on issues arising.

Governance

• Design and enhance an integrated governance structure for the robust and efficient governance processes in the business.
• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
• Support countries on issues and risk resolutions arising from BAU activities, audits, risk reviews etc.
• Responsible to ensure that key stakeholders and governance forums are kept up to date on key issues and resolution plans and overall progress on initiatives.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CPBB COO Top Team including key functional Heads, e.g.,
• Head, CFCC, CPBB.
• Head, Operational Risk, CPBB.
• Regional and Country CPBB COO
• Country Head of CDD Ops
• Regional and Country CPBB Heads
• Hive leads
• Group BRM
• Group Business / Segment Heads / Partnership head
• Head of Name Screening / FCSO

Other Responsibilities

• Embed Here for good and Group’s brand and values in CPBB COO team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

Knowledge, Skills and Experience

• 8+ years of experience in Banking & Financial industry.
• Understanding of Client Due Diligence and Client Onboarding process in retail banking is preferred.
• Understanding of AML sanctions risk will be desired.
• Ability to write Risk papers.
• Strong leadership skills in driving the Group Functions and Country teams to a significant operating and cultural shift for Consumer Banking Clients.
• Strong execution skills with experience in dealing with complex issues across multiple jurisdictions and a several senior stakeholders.
• Ability to make connections between seemingly disparate parts, ability to identify risks and opportunities.
• Team Leadership skills, including peer group team formation skills.
• Interpersonal skills, networking capabilities, strong influencing skills, decision making.
• Strong communications skills (oral, written, presentations).
• Strategic development as well as tactical execution capabilities.
• Strong analytical skills.
• Project planning and management skills .
• Deep knowledge and understanding of SCB organization is an advantage.

Role Specific Technical Competencies

• Analytical Thinking / Adept with Data
• Understand Client Needs
• Process Management
• Stakeholder Management
• Problem Solving
• Risk Management assessment / articulation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Working Hours:Monday-Friday, 9:00am to 6:00pm

Location:City Hall

Job Highlights:Flexi work arrangement, Flexi health benefits, Annual company trip, Office carpark, Leaves, etc

Job Description & Requirements:

1. Provide leadership, job assignment, mentorship and QA on the work deliverables of the junior staff
2. Strong domain knowledge on Singapore Accounting Standards, GST, policies and principles
3. Oversee the preparation of accurate and timely financial statements
4. Proficient in client management and services
5. Assist in Business Development, Organisation Strategies and Planning Activities
6. Identify and implement process improvements to enhance the overall efficiency and effectiveness of operations
7. Develop and monitor KPIs to measure and drive performance across accounting, tax and HR functions
8. Proficient in both English and Chinese

Preferred Experience/Skills

• Possess recognized Accountancy Degree or equivalent Professional Qualification
• Minimum of 8 years relevant working experience
• Possess CPA and Chartered Accountant status
• Proven track record in senior leadership role overseeing accounting, tax and HR functions
• Strong financial acumen with a deep understanding of accounting principles and financial management
• Extensive experience in Tax advisory, Tax Filling and Tax Planning
• Up-to-date knowledge of tax laws and regulations
• Proficiency in using Cloud Accounting Software (Xero, Quickbooks, etc)
• Experience working in Accounting and Tax Service Provider environment

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Director, Regional Vertical Markets Electronics & Healthcare APAC

Regionally lead and drive the industry vertical and strategy as well as the development of key accounts while supporting the Regional/Country sales in building their Vertical organization and sales pipelines. The Regional Vertical Head (RVH) is accountable for the growth and solutions building as part of the Vertical portfolio.

Reports to: VP, Global Vertical Market(s) Electronics & Healthcare (GVH)

Supervisory Responsibilities:

· Management of the regional and local team members for the respective vertical including all performance management and objective setting.

Duties and Responsibilities:

Strategy and Business Development

· Development, management, and execution of a regional vertical strategy in accordance with goals and objectives for the global Vertical, including identification and acquisition of new business as well as maintenance of existing business.

· Identify and develop new and additional business opportunities for growth in revenue and gross profit for the assigned Vertical portfolio and effectively manage the vertical sales process.

· Lead and manage a group of Regional Key Account Managers and Vertical Business Development managers in the Vertical as applicable for the region.

· Provide the Global Vertical Head with concise, data/fact-driven information and analysis on opportunities, issues, trends, and financial results inclusive of identification of alternatives and options for the vertical development and performance.

· Develop, communicate, and lead operational plans and budgets for the Vertical in the region to achieve defined results within Vertical portfolio.

· Define top regional pursuits across the Vertical, aligned with the GVH and prioritize in alignment with the Segments and Product teams.

· Develop and deliver integrated solutions across the Vertical customers supply chains in collaboration with the relevant Commercial & Marketing teams as well as Products & Segments.

· Support and management of projects supporting global and regional Vertical priorities.

Customer Insights & Industry Leadership

· Demonstrate thought leadership towards the Vertical industry in the Region.

· Gathering vertical intelligence and building Vertical insights.

· Identify customer / vertical-specific needs from frontline and client-engagements.

· Identification and formulation of future customer needs incl. setting priorities.

· Demonstrate OIA’s industry expertise externally, e.g. white papers, conferences etc.

Sales Leadership & Engagement

· Engage in selling by supporting sales teams in customer meetings.

· Act as customer advisor and expand share of wallet through additional products and solutions with mutual upside.

· Build and drive the Vertical community effectively within OIA Global.

· Monthly engagement calls with feedback on results, opportunities, and strategic gaps.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Analytical skills.

· Fluency in English both oral and written.

· Excellent communication and training skills

· Self-motivated with good time management skills.

· Service-oriented.

· Ability to work effectively, independently, cross-functionally, and in a team environment.

Education and Experience:

• Minimum of 8 years’ experience in sales.
• A four-year accredited bachelor's degree is required; an M.B.A. or relevant advanced degree is preferred.

Physical Requirements:

· The employee must occasionally lift and/or move up to 30 pounds, particularly luggage while traveling.

· A minimum of 50% travel within the regionally and internationally is required.

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

Primary Responsibilities:

The Director of IT is responsible for the following task but not limited to the below:

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.
• Assist and support the hotel’s strategic plan implementation.

• Position: Content & Communication Specialist (CAREER ADVANCEMENT/GOOD COMPANY/GOOD BOSS/GOOD WORKING ENVIRONMENT)
• Location: 1 min walk from Bras Basah MRT station
• Working Hours: Mondays to Fridays | 9am to 6pm
• Salary (commensurate with experience): Up to $5,200 + Performance Bonus + Travel Allowance + 14 Days Annual Leave + Medical Benefits and Annual Check-up + Online Learning Portal for self-development + WFH Opportunities
• Duration: 1 Year Contract (RENEWABLE/CONVERTIBLE TO PERMANENT)
• Industry: Digital Media Marketing
• Career Advancement: YES

Responsibilities:

• To work closely with client servicing teams in creating engaging content.
• Creation, Curation, Planning and Research to develop content strategies that connect business and users in the B2B environment

Requirements:

• Minimum Diploma in Marketing or Mass Communication
• Minimum 2 years of experience in B2B Digital Marketing and Communication
• Proficient in creating EDMs using Adobe Design software (Illustrator, Indesign or Photoshop)
• Proficient in video editing software (Premier Pro, After Effects)
• Proficient in Storyboarding

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job Description

1. Develop and manage the daily operations of the online education services of student recruitment and enrolment.
2. Understand company performance goals and be responsible for developing and implementing student recruitment and conversion strategies in Singapore and SEA.
3. Use big data to identify and analyze risk and create a strategic plan to turn risk into opportunities.
4. Manage, plan, and coordinate local and SEA outreach events.
5. Build and manage a solid network of recruitment agents and channel partners to increase market share.
6. Identify and create digital/AI technology solutions to inspire interest and interactive online learning platforms to enhance productivity and engagement.
7. Align with the Company’s vision to drive and apply new technology solutions (digital and AI) to conduct online education services in Singapore and SEA.
8. Partner with internal leadership and external stakeholders to spearhead innovative AI projects.

Job Requirements

1. A master’s degree in computer science, information systems, and AI.
2. At least 5 years of relevant working experience in online education services and a senior management capacity.
3. Relevant experience in managing multi-projects and ability to execute/achieve projects on time and within budget.
4. Strategic thinking skills with a broad perspective of different issues.
5. Good English and Chinese communication skills (both written and verbal), negotiation, and influence skills as this position needs to present his/her solutions to the senior management team, who are primarily Chinese-speaking.
6. Ability to act as a change agent.
7. Proven knowledge of AI and its potential.
8. Be able to work as an individual contributor and report for duty before the end of Feb 2024.

Academic & Quality Assurance Director

Roles & Responsibilities

Overall Job Role:

Spearhead the EduTrust certification renewal and Workskills Qualification (WSQ) accreditation and other quality certifications subscribed to by the organisation required by the governing bodies.

Academic work involved occasionally teaching in a couple of the courses

Other functions include supporting in areas of student recruitment; all pre and post enrolment activities; and all the way to students’ completion of courses.

Job Responsibilities:

Primary Responsibilities:

1. Maintain all requirements under CPE's Enhanced Registration Framework (ERF) and EduTrust certification. This includes enforcing policies and procedures and initiates corrective actions. Responsible for entire quality assurance of edutrust procedures and proper documentation.

2. Stay abreast of latest updates/changes in regulatory (SSG, CPE, ICA etc) requirements, policies and the Private Education Act.

3. Contributes information and analysis to strategic plans and reviews; prepares and completes action plans; implements programs to improve overall productivity, quality, and customer-service standards

4.Prepares quality documentation and reports by collating, analysing and summarising information and trends including processes and recommending necessary changes to the CEO

5. To submit Course Proposal for the application of funding, course accreditation and new course applications.

6. Responsible for smooth operation of course delivery and business viability of the organisation.

Secondary Responsibilities:

Lecturers Management as well as to teach in a couple of modules in courses. Spearhead and Participate in relevant corporate activities and initiatives as a team member in Management.

Assist students to obtain jobs by organising employer interview events, etc.

Qualification & Experiences :

Preferably a Singapore Registered Nurse with training qualifications such as ACTA/ACLP. Or having worked in private education institutes with edutrust knowledge and experinces.

We are looking for a Communications & Content Director (Account Director) to be part of our integrated team.

What you’ll do

• Provide thoughtful, strategic senior counsel to clients in the consumer, lifestyle and hospitality spaces
• Lead integrated communications and content activities across client accounts, ensuring that brand standards are strictly adhered to
• Ensure that all work we put out is of the highest quality
• Demonstrate a clear understanding of the marketing funnel while you plan and manage data-driven marketing communications and content strategies rooted in an earned approach that drive action and impact
• Oversee dynamic content plans—across multiple platforms—that are strategic and support our clients’ brand and business goals
• Ensure that the team tracks content performance and earned results accurately and produces actionable insights
• Stay on top of industry, social media, and pop culture trends, proactively leading the charge to ensure content is relevant, interesting, and culturally sensitive
• Present ideas and results in a confident, engaging and empathetic manner
• Consistently refresh preferred vendors list and work closely with partners and team to produce high-quality visuals on time and within budget
• Maintain client satisfaction, and be reponsible for client renewal and team retention
• Mentor junior team in an open, positive manner
• Work closely with senior maangement on business development strategy and execution

The Ideal Candidate

• You’ve been called a 'people person’ more than once
• You live life curiously, and are a lifestyle and culture enthusiast
• You love storytelling and truly believe in the power of a good story
• You’re a digital native that uses social media daily and have your pulse on what’s going on in the world
• You instinctively understand brand tone of voice, style, and what makes a brand great
• Must have previous agency or senior in-house experience, including crisis management experience
• At least 7+ years of public relations/marketing communications experience

You’ll Receive

• Competitive salary and bonuses
• Hybrid work setting
• Generous annual leave and medical benefits
• Be part of a fast-growing independent agency that believes in doing things differently

Industry

• Public Relations & Communications

What we’re looking for

Are you a Digital Solutions Advisor with a passion for innovation and the maritime industry, one of the fastest-growing and rapidly evolving sectors today? If so, we have an exciting opportunity for you to join our team.

What we offer you

• Global Organisation
• Collaborative working environment
• Employee Inpatient and Outpatient Medical Benefit
• 18 days Annual Leave
• The opportunity to work for an organisation that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes

The role

OneOcean specialize in maritime data and believe in a Total Voyage approach that unites data, processes, and workflows to create a flexible and easy-to-use platform for appraisal, planning, reporting, and monitoring. As a Solutions Engineer, you will be a key member of our team, working closely with our clients to understand their unique challenges and design custom solutions that leverage our platform to address their specific needs.

You’ll collaborate with our sales, product, and marketing teams to develop and present technical solutions that solve business challenges. You will use your expertise to help our clients unlock the full potential of our platform, enabling them to streamline their operations achieve business goals.

We are looking for a dynamic individual with excellent communication and interpersonal skills, who can build and maintain strong relationships with both internal and external stakeholders. If you are passionate about technology, enjoy working in a fast-paced environment, and want to make a difference in the maritime industry, we would love to hear from you!

Here’s what your day-to-day will look like in this role:

• Collaborating with the sales team to provide detailed product information and knowledge to existing and potential customers
• Develop a deep level of product knowledge and skillfully answer product and industry-related questions during the sales cycle
• Create and deliver proposals and presentations that meet customer requirements and objectives
• Frequent travel to customer sites and industry events
• Stay up to date with industry trends and best practices including competitive differentiation and positioning
• Liaise with Marketing & Product Teams to help define development priorities and marketing collateral based on market requirements and growth opportunities

What you bring

• Maritime experience with strong understanding of navigation and compliance
• Degree in related field
• Previous years of experience in a similar role, such as software ERP software development/sales, or technical consulting in product development
• Analytical and problem-solving skills
• Communication and presentation skills
• Interpersonal skills (Ability to build and maintain strong relationships with customers, partners, and internal teams)
• Understanding of sales cycle and solution selling processes

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups.

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing

If you have further questions about this role, please contact us at [email protected] and we will respond to you as soon as possible.

We are seeking an experienced and highly motivated Specialist IT & Digital (Tech) Recruitment / Principal Consultant to join our team in Singapore. As a Specialist IT & Digital Consultant, you will be responsible for identifying, advising, and implementing cutting-edge technology solutions for our clients. You will collaborate with cross-functional teams, providing expert guidance to ensure the successful execution of digital initiatives.

Responsibilities:

• Collaborate with clients to understand their IT and Digital staffing needs.
• Build and maintain strong client relationships through effective communication and delivery of top-tier consulting services.
• Identify and attract top-tier IT and Digital professionals through various channels, including job boards, social media, and networking events.
• Conduct thorough interviews and assessments to evaluate candidates' technical skills, cultural fit, and career aspirations.
• Stay informed about industry trends, salary benchmarks, and market demand for IT and Digital roles.
• Manage the end-to-end recruitment process, from sourcing to placement.
• Provide ongoing support and communication to placed candidates to ensure their successful integration into client organizations.

Qualifications:

• Bachelor's degree in Human Resources, Business, or a related field.
• Proven experience 3-5 years in IT and Digital recruitment, preferably within a specialized agency.
• In-depth knowledge of the IT and Digital landscape, including technical roles, skills, and industry trends.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and candidates.
• Familiarity with applicant tracking systems (ATS) and recruitment software.

To Apply

Please send us your CV to IT at sg.drakeintl.com quoting reference CON/DHL, a comprehensive cover letter describing your relevant experience, and background.

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided.

*Only shortlisted candidates will be notified.

Registration No. R1656042 | EA License No. 11C3510 | Drake International

Key Responsibilities

• Support the creation and execution of the digital customer support operations and strategy across the entire beIN APAC business and to be in tandem with the organizations’ global and regional strategy and leadership.
• Achieve creative excellence through understanding, defining and optimizing the consumer journey and experience across all beIN APAC digital solutions.
• Own and manage customer satisfaction and touchpoints across various digital and social media platforms.
• Craft, manage and lead multi-level 24x7 support tiers with internal and external stakeholders to constantly and timely manage responses to users having issues with our digital products, troubleshoot areas of problems across the technology stack, and continual drive to monitor, track, identify, resolve and improve user experience and enhance product features and processes.
• Develop and conduct product training for customer service agents, ensure they have up-to-date information about Standard Operating Procedures (SOP), our digital products and beIN APAC business.
• Lead and own related tasks to improve customer service & ticketing management workflow. Analyse alternative tools, customer contact channels, and other related product updates for service improvements and initiate & follow through the development process once business has agreed.
• Keep the FAQs and internal knowledge base in the Help Centre up to date.
• Support all digital product user experience report definitions, measurement, collection and analysis of customer behaviour journey and business services across our digital products to improve product experience and drive revenue. Regular reports to management to recommend improvements on the customer journey and experience and service enhancements.
• Manage all client meta-data as well as customer assets and inventory, including EPG integrity on clients, playlists, promotional voucher codes, subscription information, payment transaction reports, and user-reported requests for changes or trouble tickets.
• Manage operational project schedules, timelines, milestones, stakeholders and provide regular reports to management and relevant stakeholders on risks and dependencies
• Support anti-fraud and anti-piracy strategies and technologies including watermarking, fingerprinting, detection, and work with legal and broadcast teams for automation, piracy mitigation strategies, technology deployment and legal take-downs.
• Be a proactive and contributing member of a team to conceptualize and deliver digital programs, operations, and channels driven by state-of-the-art technologies, including AI/ML, chatbots and other creative tools to align with opportunities identified through consumer insights, market trends, and feedback or organizational goals.
• Build and maintain strong relationships with internal and external stakeholders, customers, suppliers across Asia.
• Keep abreast of competitive and industry trends in the digital space to evaluate beIN’s competitive edge in regional markets.

Requirements

• Familiarity with Customer Support system, e.g. Zendesk or other CRM & ticketing management systems.
• A good command of spoken and written English.
• Conversant with another Southeast Asian language, e.g. Indonesia Bahasa or Thai.
• Experience with using video-streaming services on various platforms such as web browsers, mobile, and connected TV apps is an advantage.
• Able to work late nights, early mornings and/or weekends when required.

Job Highlights

• Great Learning Opportunity with Career Progression
• Fun & Vibrant Working Environment
• Alternative work from home schedule available

Responsibilities:

• Managing accounts payable and receivable functions, which involve generating quotations, processing invoices and payments, verifying company credit card statements, tracking payments, and ensuring timely collection of outstanding receivables.
• Manage the timely closing process and reconciliations, including for intercompany transactions.
• Assist in the preparation of the financial statements of the Company.
• Work with the company secretary on filing with ACRA.
• Conducting periodic reconciliations of bank accounts, and other financial records to ensure accuracy and identify discrepancies.
• Quarterly GST submission.
• Daily cashbook update.
• Verify sales commissions and incentives.
• Work with Malaysia's accounts assistant to ensure the team's effectiveness and productivity.
• Fully in charge of general administrative functions, including office administration, IT equipment, and answering company calls.
• In charge of business trip arrangements.

Requirements:

• A diploma in accounting, finance, business administration, or a related field is typically required.
• At least 2 years of relevant work experience in accounting.
• A strong knowledge of accounting principles, tax regulations, and administrative processes is essential.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Experience using accounting software (Xero, HubSpot) is an advantage.
• Strong organizational abilities to handle both financial and administrative tasks efficiently.
• The ability to manage diverse responsibilities and adapt to changing priorities and deadlines.
• Strong problem-solving skills to address financial and administrative challenges effectively.
• Ability to work under tight deadlines and handle confidential information with discretion.

Benefits and remunerations:

• Annual salary review
• Performance bonus
• Healthcare benefits
• Unrecorded leave
• Birthday voucher
• Alternative work-from-home schedules are available

**We regret to inform that only the successful candidate will be notified.**