Total 5 human resource business partner job vacancies in F&B / Tourism / Hospitality category in d27 yishun sembawang

Job Description

Coordinate daily customer service operations (e.g. sales processes, orders and payments)
Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
Evaluate employee performance and identify hiring and training needs
Supervise and motivate staff to perform their best
Coach and support new and existing Sales Associates

Job Requirements

Experience with recruiting and performance evaluation processes
Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
Leadership and organizational abilities
Interpersonal and communication skills
Problem-solving attitude
Flexibility to work in shifts, able to work on sat , sunday and PH.

Job Overview:
We are looking for a detail-oriented and organized Accounts & Admin Executive to manage our accounting functions across multiple companies using XERO, while also handling general office administration and staff coordination.

Key Responsibilities:

• Manage accounting entries using XERO (bills, petty cash, etc.)
• Perform credit control and prepare for GST & tax submissions
• Handle government grants follow-up and financial documentation
• Coordinate and arrange AGMs and submissions to ACRA
• Oversee general office administration, pantry supplies, and office cleanliness
• Organize team-building events and coordinate staff communications
• Assist in managing office-related tasks, including answering calls and supporting day-to-day operations

What We’re Looking For:

• Knowledge of XERO accounting software is required
• Strong organizational and multitasking skills
• Able to work independently and in a team environment
• Positive, proactive attitude with a willingness to learn
• Great communication skills and attention to detail
• Prior experience with accounting or administration is a plus

Why Join Us?

• Supportive work environment with room for professional growth
• Opportunities to develop both accounting and corporate secretarial skills

Roles and Responsibilities

1. Analyse and manage customer database and propose how best to use the findings and allocate the customers to the sales team to optimize sales for the Company

2. Analyse and do a deep dive into sales data to distill insights for marketing and sales planning. The analysis should cover issues such as (a) which products do better, when and under what circumstances, and (b) factors that impact sales (eg. new product release, pricings, marketing campaigns, channels used, seasonality in market demand, etc,

3. Analyse the sales performance of the sales team, collectively and individually, and produce better understanding of the relevant factors that impact sales. Such findings can be used to refine the sales commission scheme and design follow-up actions to help them achieve better sales.

4. Analyse outcome and impact of marketing initiatives and programs covering various aspects such as channels, messaging, search engine optimization, timings, etc. The findings are meant to improve/sharpen future marketing initiatives/activities.

5. Scan the marketing activities of competitors and report developments and programs that may affect iQuart’s sales and market position.

Roles and Responsibilities

1. Respond to and follow up on all marketing queries from all social media platforms from homeowners and interior designers.

2. Pass out leads from social media platforms to iQuartz salespeople when required

3. Respond to and follow up on all enquiries on Whatsapp from advertisements in social media platforms.

4. Liaise and work with third-party marketing agency to do monthly social media planning for Instagram and Facebook and follow through on execution.

5. Produce simple marketing collaterals (including inserting the correct price lists) for the sales team to distribute to customers and prospects and for promotions/events.

6. Produce and design price lists for all iQuartz salespeople based on directives from the Management. This includes personalising a pricelist for each of the salespersons with the respective person’s name card and keeping the pricelists up to date and accurate. Also required to keep the pricelists up to date with the correct products whenever there are changes to the portfolio of products.

7. Liaise closely with e-commerce team to ensure that promotions on the e-commerce channel are shared on social media platforms.

8. Follow up closely on leads and convert them to actual sales.

9. Build and maintain business relationships with clients and prospective clients.

10. Prepare and conduct product presentation to customers.

11. Prepare and upkeep the necessary sales documentation and paperwork. project sales proposals and presentation

12. Deal with and resolve client issues as far as possible.

13. Work with the Operations Team to ensure timely delivery of quality products and services to customers.

14. Assist with the collection of payments from customers where necessary.

15. Perform other tasks as assigned.

Purpose of the Role

Responsible for implementing, and overseeing employee development programs. This role focuses on learning needs, based on current and future capability requirements and improving employee skills, performance, and productivity through targeted training initiatives, career development programs, and continuous learning opportunities.

Responsibilities

Coordinate and Support Learning Programmes

• Assist in the development of materials for learning programmes
• Analyse external vendors’ learning course contents, and identity courses that meet EDMI’s organisational training needs
• Manage virtual learning platforms and update e-learning content
• Manage Learning Management System (LMS) employees’ training administration
• Liaise with internal and/or external trainers to schedule/organise learning courses, including resources and logistics arrangements.
• Communicate learning courses’ schedules and objectives to employees
• Track the usage of virtual learning programmes
• Collate and analyse employees’ overall evaluations to assess the and effectiveness of learning programmes
• Facilitate payments to vendors
• Ensure that the mandated learning courses comply with audit requirements, and identify lapses for improvement

Support Talent Development

• Assist to implement talent development programmes
• Track progress of talent development plans
• Assess the effectiveness of talent development programmes and identify any areas for improvement

Support Talent Onboarding Administration

• Conduct orientation to new hires and prepare necessary onboarding documentation
• Provide guidance and monitor new hires’ probation appraisals and ensure that they meet performance expectations

Support Engagement Activities

• Support the execution of HR engagement activities
• Implement and coordinate employee well-being workshops and programmes
• Propose enhancement to employee well-being programmes and initiatives
• Administer and collate employee feedback/surveys and suggestion on organisation’s wellness initiatives

Projects and Initiatives

• Manage and support in any HR related projects or initiatives to streamline and/or improve work processes
• Assist to analyse and identify any opportunities for continuous improvement on any projects and initiatives
• Any jobs assigned from time to time

Experience and Qualifications

• Degree/ Diploma in Human Resource Management or equivalent.
• At least 3 years in training and development or a similar role
• Good in presentation skills
• Effective communication and interpersonal skills
• Ability to interact with all levels of employees
• Strong organizational and project management skills
• Good and independent team player
• Ability to analyze data and generate actionable insights
• Proficiency in e-learning platforms, learning management systems (LMS) and other HR software
• Proficient in Microsoft office especially MS PowerPoint