Total 3,661 quality control manager job vacancies in F&B / Tourism / Hospitality category in Singapore

[What you will be working on]

Responsibilities

You will be reporting to the Team lead, Character Leadership and Development. You will design, deliver and refine curriculum (often as pilot versions), manage the outsourcing to partner organisations of curriculum delivery and thereafter monitor quality, and conduct research of international quality in the domain of character and leadership development (CLD) to ensure that both coaches and organisational leaders in sport have access to quality development programmes.

You may also work with SportsG Colleagues from Human Capital (Learning & Development) and ActiveSG Training Centre to design and deliver relevant leadership development programmes for SportSG staff.

In this role, you will,

• Design, deliver, manage, evaluate and review existing/new Character and Leadership Development curriculum that CoachSG/Singapore Sport Institute will offer. 

• Conduct research and innovation in relevant fields or support your HOD in the department's research projects.

• Mentor interns, coaches or leaders that are attached to the academy and guide them in their research, coaching or leadership practise in CLD.

• Collaborate with CoachSG colleagues from the Coaching Development team to ensure an integrated approach to coach development

[What we are looking for]

Job Requirements

We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active.

In addition, an ideal candidate should possess the following;

• Background in Sport Coaching, Sport/ Exercise Psychology, Sport and Physical Education, Education, Organisational Psychology or relevant discipline
• Approximately 5- 8 years proven experience in facilitation, teaching, coaching, character & leadership development
• Demonstrated experience in developing and evaluating programmes and curriculum
• Proven ability to foster collaborative efforts by building partnerships with internal and external stakeholders
• Excellent interpersonal skills and good communication (including written communication) skills. 
• Ability to moderate panel discussions and/or sharing by experts would be a bonus.

The level of offer will commensurate with applicants’ experience and track record. Successful candidates will be offered a 3-year contract in the first instance

Job Description & Requirements

Roles & Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits
• Strong leadership, motivational and people skills
• Acute financial management skills

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Mandarin and English speaking is must.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Control operational costs and identify measures to cut waste
• Fluent in English and Mandarin as need to liaise with Mandarin speaking associate.

Interested candidates please send your resume through email : [email protected]/whatapps : 93974262

[What you will be working on]

You will be responsible for the following:

• Lead operations planning including process reviews and land planning workstreams

• Carry out reviews relating to department’s operational policies and work processes, as well as IT systems

• Drive and implement process reviews and technologies for adoption operationally to enhance productivity, streamline processes and to bring about greater convenience to members of public

• Plan and manage end-to-end procurement activities, call new tenders and execute contract variations, ensuring that Government Procurement guidelines are adhered to and value for money purchases are attained.

[What we are looking for]

• Able to deal with complexity and ambiguity

• Strong analytical, conceptualisation and problem-solving skills

• Familiar with process improvement methodologies and automation tools (e.g. Lean Six Sigma, Robotic Process Automation)

• Experience in procurement, tender calls and presentation will be an advantage; Knowledge in Government Procurement Instruction Manuals is a bonus

• Excellent written and verbal communication skills

• Comfortable to work in a fast-paced environment that would require the ability to manage multiple priorities and stakeholders at the same time

• Self-driven and always ready to strive for improvement

• Good interpersonal skills and enjoy working with both internal and external stakeholders

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Job Description & Requirements

Roles & Responsibilities :

· Manage day to day restaurant operations, and ensure a positive outlet image

· Coordinating front and back of the house operations for smooth delivery of services

· Training / coaching of new and current staff on customer service best practices

· Managing staff training, schedules and work performance

· Organize and supervise shifts

· Respond promptly to customer complaints, suggest solutions to resolve complaints

· Ensure compliance with safety and sanitation regulations

· Control operations cost and identify measures to cut wastages

· Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations

· Preparing of reports

· Analyze and forecast sales figures to maximize profits

· Strong leadership, motivational and people skills

· Acute financial management skills

Qualifications & Requirements

· Diploma in Hospitality, Retail Management or related field

· Proven work experience as Restaurant Manager / Hospitality Manager

· Strong leadership skills

· Excellent communication skills

· Financial Management skills

· Customer service oriented

· Mandarin and English speaking is a must. (Because we serve Chinese cuisine)

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff.

· Control operational costs and identify measures to cut waste

Interested candidates please whatapps us at +6593974262.

Responsibilities:

• Oversee every day operations function.
• Upholding standards and maintaining the business's integrity.
• Increase revenue by implementing operational plans.
• Addressing concerns and complaints from clients.
• Cost control.
• Handling restaurant liability by implementing safety, security, and human resource requirements.
• Upholding strict guidelines for hygienic practices and quality control in restaurants.
• In charge of recruiting, providing training and managing employees.
• Set an example for behavior, appearance, and performance standards at all times.
• In charge of inspiring and creating a performance-driven team.
• Planning for manpower, ensure that there is adequate manpower to support daily operations.
• Staff briefings, planning, and event implementation.
• Supporting the beverage and wine menu planning process.

Requirements:

• Diploma or Degree in Human Resource Management, Business Administration or equivalent.
• At least 5 years of working experience in F&B (Assistant Manager/Manager).
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please click the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Oversee the daily operations of a few outlets for efficient operations
• Recruit, hire, and train new managers in their direct area
• Provide solutions and alternatives to overcome operations challenges for all direct outlets
• Monitor sales and work toward meeting quarterly objectives
• Minimize cost and labor by reviewing schedules and inventory use
• Visit stores to evaluate operations, cleanliness, and efficiency of each area
• Handle food and beverage preparation and ensure desired quality and standards are achieved
• Provide excellent service experience to all customers
• Plan and assign daily workloads to team members.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Organize regular meetings to discuss issues and updates.
• Address customer queries courteously and ensures customer satisfaction.
• Able to be a backup for all position
• Able to perform additional duties as requested by the Management as and when required

Requirements:

• Possesses at least a Diploma in any field in F&B industry
• Minimum 5 years of experience in Management position
• With passion in working in F&B industry and its operational processes.
• Able to perform Flexi shifts, and able to work on weekends and public holidays
• 6 days per week.
• Able to adapt to fast paced environment, resilient to changes and willing to accept new challenges.
• Team Player and able to work independently in a team.
• Good interpersonal skills to communicate with all levels of employees.
• Customer-centric
• Singaporean only

Benefits:

• Staff Uniform
• Staff Discounts
• Birthday Voucher
• Sales Target Incentive
• Staff Meal

About Us:

JSTT Singapore Pte Ltd is a leading producer of high-quality sushi and sashimi, providing fresh and delicious products to supermarket counters across [specific regions]. Committed to excellence, we are seeking a skilled and dedicated professional to join our team as a Food Safety and Quality Assurance Officer.

Responsibilities:

As the Food Safety and Quality Assurance Officer, you will be responsible for ensuring the highest standards of food safety, quality, and compliance with ISO22000 and FSSC regulations in our central kitchen and 20 supermarket counters. Your key responsibilities include:

1. Compliance Management:

• Oversee and implement food safety and quality management systems in accordance with ISO22000 and FSSC standards.
• Conduct regular audits and inspections to ensure compliance with all relevant regulations and internal standards.

2. Documentation and Reporting:

• Maintain accurate records of all food safety and quality assurance activities.
• Prepare comprehensive reports for management, summarizing key performance indicators and areas for improvement.

3. Training and Development:

• Develop and deliver training programs for staff at the central kitchen and supermarket counters on food safety protocols and best practices.
• Keep the team informed about updates in food safety regulations and industry trends.

4. Incident Response:

• Establish and implement effective procedures for handling food safety incidents and recalls.
• Conduct thorough investigations into any breaches of food safety standards and recommend corrective actions.

5. Supplier and Vendor Management:

• Collaborate with suppliers and vendors to ensure the quality and safety of raw materials used in our production processes.
• Evaluate and approve suppliers based on established criteria.

Qualifications:

• Certification in ISO22000 / FSSC standards.
• Proven experience in food safety and quality assurance, preferably in the sushi and sashimi production industry.
• Strong knowledge of local and international food safety regulations.
• Excellent communication and training skills.

Embark on a culinary adventure with us at Mutiara Seafood Jumbo Seafood's First Halal Concept Seafood Restaurant in the vibrant heart of Geylang Serai. Be part of our dynamic team in a 170-seater restaurant featuring alfresco outdoor seating and 4 exquisite VIP rooms. Join us now and dive into a world of delectable flavors!

Mutiara Seafood by Jumbo Seafood

1, Engku Aman Turn

#01-02, #02-03 VIP Rooms

Wisma Geylang Serai

Singapore 408528

Prerequisites

• At least 5 years of experience in F&B management experience in hospitality industry
• Customer oriented with high desire for service quality
• Strong planning and organizational skills with a keen eye for details
• Possess good analytical skills
• Knowledge of IT preferred
• Good oral and written communication skills preferably in, English Malay and others.
• Self-motivated and able to work in a fast pace environment

Responsibilities

• In charge outlet during RM absence / take over shifts
• To oversee the daily operations of the outlets
• To manage and supervise a team of supervisors & service staff to ensure maximum utilization of manpower allocated
• To lead, train and motivate staff in achieving customer service excellence
• To establish operational procedures and standards to ensure service quality
• To maintain and improve the overall performance of the outlets on a regular basis including
• cost analysis and monitoring of processes
• To maximize profitability of the outlets by increasing turnover
• To be responsible for the development, active training and advancement of employees
• To be responsible for financial performance of all outlets, including profit & loss and
• implement appropriate cost control/monitoring measures
• To perform duties in the best interests of the company
• To perform any other duties / tasks assigned by superior

Job Info

• Salary range from $3,500 - $5,000 commensurate to work experience and qualifications
• Work in a Pleasant Working Environment
• Work Location: Wisma Geylang Serai
• Staff lunch provided

Please email updated resume to [email protected] AND WhatsApp your CV to 8323-3443 for faster response.

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

The Health Promotion Board’s vision is to make Singapore a nation of healthier people. Join us to be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioural change.

Be Part of the Team. Join us if you are a dynamic and self-motivated individual with a keen interest in contributing to our work in public health.

Responsibilities
The successful candidate will manage the development and implementation of above-the-line, below-the-line, digital marketing, content and media strategies, as well as development and management of key webpages as part of integrated marketing campaigns to promote the adoption of healthy lifestyle habits amongst Singaporean parents.

• Developing a marketing comms framework and 360 integrated marketing plans including above-the-line, below-the-line and always-on presence, as well as complementing on-ground activations to educate and activate the target audience;
• Managing internal and external stakeholders to drive alignment and collaboration in formulating marketing strategies for the promotion and uptake of HPB’s health promoting programmes, anchoring the strategy formulation on data and insights, to contribute to programme KPIs;
• Managing appointed creative, media, event management agencies and other vendors to ensure timely delivery of quality and innovative campaigns for the targeted audience;
• End-to-end content development and management of Parent related HPB webpages and platforms
• Social media community management including moderation and replies to comments, organisation of social media contents, management of user generated content;
• Optimising brand recognition, user experience and awareness of marketing initiatives among target audience;
• Planning, monitoring and managing campaign budgets to ensure cost effectiveness, achievement of campaign deliverables and improvement in marketing ROI;
• Monitoring, evaluating and reporting campaign performance, providing analytical and strategic assessments, for continuous improvement;
• Performing administrative duties including procurement, budget monitoring, financial duties, business review of agencies/vendors, etc.

Requirements
The ideal candidate is a highly driven and experienced 360-marketer with a flair for creativity. He/ She should possess:

• At least a Bachelor’s degree in Marketing, Business Administration or Communications;
• Minimum 6 years of proven track record in managing and executing integrated communications, marketing, branding, and event management in a B2C environment;
• Proficient in English and a second language
• Team player with ability to multi-task and succeed in a fast-paced matrix environment;
• Able to design and create creative content proficiently
• Familiar with digital marketing and website building
• Familiar with social media community management
• Excellent communications (spoken and written) and presentation skills to present and interact confidently across the organization and with external stakeholders;
• Strong project and interpersonal management skills;

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Your role:

Are you inspired by the prospect of activating a culture focused on client and employee experience that is inspiring, collaborative and enjoyable? Are you creative and content focused with a broad understanding of technical concepts? Do you have experience working in a business manager role within a financial or technology focused organization?

We’re looking for someone like you who can help us:

• Define, lead and execute the overall GOTO strategy across the APAC region
• Design, Develop and Role Model a workforce and talent strategy that unlocks the potential of the region, showcasing APAC locations as destinations of choice for top talent
• Offer creative guidance and consulting to technology teams
• Act as a brand ambassador to maintain the integrity of the UBS brand across our organization
• Drive our Diversity, Inclusion and Equity (DE&I) agenda: champion our focus on building an inclusive culture where people can thrive

Your team:

Our team works closely with the APAC Chief Business Officer, Regional Head of GOTO, senior regional leadership and technology functions to enable the GOTO strategy across the region. The Group Operations and Technology Office (GOTO) is a global, multi-disciplined organization comprising both technologists and non technical staff. GOTO APAC is a 3000+ strong, diverse workforce present in 12 locations.

You’ll be working in the Chief Business Office (CBO) team based in Singapore, also supporting the other APAC locations. Our culture centers around partnership with our businesses, transparency, accountability and empowerment, and passion for the future.

Our team is spread across Singapore, Hong Kong, Australia, Japan and India. We are diverse and collaborative, and we operate across organizations to promote a strong and empowered workplace culture.

Your expertise:

• Have experience in shaping technology strategy deliverables for senior audiences, both Technology and non-Technology
• Participate in strategic initiatives, including leading them and reporting results back to Management Forums
• Have a flexible nature and are willing to perform varying duties depending on the shifting needs of the Chief Business Office and Technology functions
• Provide reporting support to the APAC Chief Business Officer to aid in the ad-hoc preparation of material for Group Executive Board (GEB), Board of Directors (BoD) and other executive level stakeholders
• Support members of the GOTO APAC Leadership Forum to perform their duties to the best of their ability
• Provide training and coaching for other staff members. Execution of function wide training initiatives
• Keep up with technology industry trends and thought leadership by having a strong interest in tech and willingness to communicate with peers and challenge the current ways of working
• Identify opportunities to improve the teams’ processes, analytics & overall operational efficiencies
• Execute culture agenda / people strategy as defined by GOTO and technology functions
• Management support in the derivation of the organizational strategy and engage with colleagues at all levels to meet business requirements
• Lead and provide oversight on tracking all deliverables / multiple projects of work, which must be prepared / completed on behalf of the function

Brief description of the Restaurant

Assistant Restaurant Manager for an Exclusive Vegan Omakase Sushi Restaurant in Singapore

Job Descriptions

We are an upcoming exclusive vegan omakase sushi restaurant in Singapore, with a unique concept and a vision to achieve Michelin star recognition.

Our establishment is not just a restaurant; it's an experience, a journey of flavors, and a testament to the art of vegan cuisine.

# Role:

• We are seeking a passionate and dedicated person who will be the heart and soul of our establishment, ensuring every guest leaves with a memorable experience.

# Key Responsibilities:

• Assist in overseeing the daily operations of the vegan omakase sushi restaurant.
• Support the development and implementation of operational policies and procedures.
• Collaborate with the restaurant manager in managing staff, including training, scheduling, and performance evaluations.
• Ensure a high standard of service and customer satisfaction.
• Help in managing inventory, ordering supplies, and maintaining equipment.
• Handle customer inquiries and resolve issues to maintain a positive dining experience.
• Contribute to the creation and execution of marketing and promotional activities.
• Assist in budgeting and financial management for the restaurant.

Job Requirements

• 1~2 year of Related experiences
• Proven experience in a supervisory or assistant management role within the restaurant industry.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of restaurant operations and industry trends.
• Ability to work collaboratively with a diverse team.
• Proficient in using restaurant management software.
• Understanding of financial aspects, including budgeting and cost control.

Working hours

• 5.5 days or 6days (Can Choose)
• Working hours: 10:30-2:30; 6-10 Monday-Saturday (restaurant close every Sunday)

Job Responsibilities

- Responsible for the daily operations of the restaurant

- Ensure the restaurant meets and maintains health & safety regulations, sanitation, handling & cleaning procedure / standards, and food safety.

- Ensuring consistent maintenance and preventive maintenance of all equipment in the outlet.

- Train, supervise, discipline, and motivate staff to achieve excellence in performance and ensuring compliance on HR Policies and Guidelines.

- Provide excellent customer experience

- Monthly Stock-take

Requirements

- Min 3years of relevant experience

- A positive work attitude and willingness to learn and contribute

- Good interpersonal and communication skills

- Strong leadership with good people skills

- Able to work under pressure and in a fast-paced environment

- Able to handle work professionally, independently, and efficiently.

Job Description & Requirements

Responsibilities :-

• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel

Requirements :-

• Minimum Diploma in Hospitality.
• Minimum 2 years of F&B or Retail service industry experience required.
• Knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Strong interpersonal and communication skills.
• Excellent leadership skills.
• Demonstrated ability to manage operating costs in accordance with budgets.
• Comfortable setting priorities and delegating tasks as needed.
• Extremely organized and detail-oriented.
• Salary will commensurate based on position. Junior applicants will be considered as Shift Supervisor.

The Employer's Information:

Our client is a modern Japanese dining experience located within a prestigious 4-star hotel in Singapore. They are dedicated to offering their guests an exceptional dining journey with a focus on innovative Japanese cuisine complemented by an extensive selection of premium sake and wine.

Job Responsibilities:

• Oversee the restaurant’s daily operations and ensure the highest standards of service are maintained.
• Lead, motivate, and train staff to deliver excellent customer service.
• Plan and manage staff shifts to ensure adequate coverage.
• Create a warm and welcoming atmosphere for a positive guest dining experience.
• Handle customer inquiries and complaints with professionalism and care.
• Implement and uphold strict health and safety protocols.
• Manage inventory levels, order supplies, and oversee the supply chain logistics.
• Drive the business and financial success of the restaurant by controlling costs and managing the budget effectively.
• Develop and implement marketing strategies to attract and retain customers.
• Organize promotional activities and special events.
• Keep accurate records of sales, inventory, and other essential reports.
• Perform additional duties as assigned by management.

Job Requirements:

• Min 2 years experience as an Assistant Restaurant Manager or similar role.
• Strong knowledge and experience with wine/sake, including the ability to explain different types and make recommendations to guests.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Experience in handling customer feedback and resolving issues.
• Familiarity with health and safety regulations within the food and beverage industry.
• A track record of managing budgets, costs, and restaurant operations successfully.
• Creative and innovative thinker in marketing and event planning.

Tourlife Consultants Private Limited (23C1476)
Leading Recruitment Firm in Singapore
Ryan Lee (Reg No: R23113084)

Job Description & Requirements

• Day to day running of the outlet
• To assist the outlet manager in ensuring profitability and controlling of costs
• Ensure guests’ satisfaction and handle all feedback accordingly
• To be able to give training to team members e.g. service training
• To assist the outlet manager in building and maintaining the team morale
• Evaluate operations and suggest improvements to the outlet manager
• Anticipate outlet marketing plan
• To assist the outlet manager in planning and scheduling outlet manpower
• To assist the outlet manager in perform team members’ performance assessment
• To assist the outlet manager in supervision of daily job performance of team members
• Ensure employee compliance with workplace safety and standard operation procedure

Attractive Package and Benefits!
Staff Benefit: Outlet Performance Incentive, Birthday Voucher, Medical Claim, Dental Claim, Annual Leave and bonus etc..

Entry Requirements:

· Any education level.

· Ability to work flexible hours, including evenings, weekends, and holidays.

· Must be able to stand and walk for extended periods of time.

Reports directly to the Managing Director and is responsible for overseeing the day to day operations of the Food and Beverage outlets, assuring that restuarant service standards are met and customer expectations exceeded.

RESPONSIBILITIES:

• Design attractive menus.
• Develop a relationship with regular customers.
• Follow food and safety regulations.
• Order food supplies for the kitchen.
• Ensure that customers are satisfied with food and service.
• Assist with marketing events.
• Create restaurant policies.

Reporting to the F&B Director, this role will operational procedures across the different outlets/brands adhered to company and governing regulations.

Key responsibilities

Operations

• Ensure that all the outlets and banquet are managed efficiently according to the established concept statements and adhere to company and governing policies & procedures.
• Assist in emphasizing the implementation of a flexible employee base, with the proportionate number of full time and part-time staff based on established business levels for the day.
• Delegate responsibilities to the team and ensure completion of tasks
• To represent the F&B department on the hotel's executive committee in the absence of the F&B Director
• Ensure that corrective actions be taken where necessary by Outlet Managers, Banquet Operation Manager and respective Head Chefs upon monitoring the service and food and beverage standards in all outlets and banquets.
• To assist and be available and on duty during peak periods and practice hands on management style.
• To conduct frequent and thorough kitchen inspections together with the Executive Chef of the Food & Beverage operations.
• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure service recovery with guests. To ensure that these incidents are logged in the GIF forms and kept in file.

Guest Service

• To establish good rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries of food, beverage and service.
• To personally and frequently verify that guests in the outlets are receiving the best possible service.
• To spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective outlet team and functions to the fullest expectations.
• To be demanding and critical when it comes to service standards.
• To ensure that the outlet team projects a warm, professional and welcome image and that the 3 service basics are performed (warm welcome, anticipation of guest’s needs and requests and service with a smile).

Financial

• To reinforce with all outlet managers a flexible work force using principles of multi-skilling and multi-tasking to ensure maximization of resource allocation.
• To ensure that each Food & Beverage outlet and banquet is managed successfully as an independent profit center.
• To analyze daily revenue and monitor upselling strategies and recommend innovative promotions to achieve profit.
• To assist in preparing an accurate monthly forecasts on covers, average check, revenue and expenses and schedule resources.
• To constantly review operating standards and implementation of new and innovative ideas to optimize revenue and profits.

Administration

• To ensure that all departmental operations manual are prepared and updated as assigned.
• To ensure that all Food & Beverage forms and reports by the Outlet Managers are forwarded in time to the F&B Office.
• To conduct daily operations briefings with Outlet Managers and Food & Beverage Meeting in the absence of Director of Food & Beverage and Executive Assistant Manager.
• To ensure that all meetings are well planned, efficient and results oriented.
• To ensure that deadlines on all projects are met.
• To counsel and discipline subordinates in matter relating to misconduct, on the part of the subordinates, contrary to the terms and conditions of employment, decide on appropriate disciplinary action including termination of employment.

Requirements

• Diploma/degree /professional certificate in hotel management/F&B management from SHATEC or other recognized institutions
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• 3-4 years’ managerial experience in Food & Beverage/Hotel industry
• Adept at work in a fast paced environment
• Able to communicate fluently to execute upselling techniques

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

The person is responsible for carrying out various duties to ensure that customers receive excellent service. He is responsible for maintaining profits from food and drink sales, having excellent communication and customer service skills, maintaining a clean environment, and making effective decisions when needed. He oversees the entire operations of a restaurant. This includes knowing the different functions associated with food and beverages, supervising staff, rostering, and planning various functions inside the restaurant.Possess at least 5 years’ of managerial experience in a Chinese Restaurant operation.Good command of English and Mandarin (in order to communicate with Mandarin speaking customers).Possess excellent communication and people management skills

The restaurant manager oversee the successful running of a managing staff, monitoring customer satisfaction, and ensuring that all food items are delivered with service in mind.

You will be responsible for

• Reviews the work of subordinates to ensure that established procedures and policies are followed.
• Inspects the service area daily to ensure the hygiene of these areas.
• Ensure that all materials and equipment are in compliance with departmental standards.
• Communicates effectively with the kitchen and other key departments.
• Analyses the training needs of the restaurant.
• Develops training programs for staff and trainees together with the training department. Evaluates training results.
• Reviews, coaches and evaluates staff performance and periodically..
• Rewards outstanding performers and take disciplinary action as and when necessary.
• Compiles the logbook for the Director of Food and Beverage on daily financial results and other relevant information.
• Ensure the standards, policies and procedures of the hotel are adhered to by the rank and file staff.
• Prepares monthly reports - Analysis and explanation of monthly results and compilation of guest comments and feedback.
• Maintains complete knowledge of Micros and Manual system procedures, daily house count arrivals/departures, VIPs, scheduled in-house group activities, locations and times, correct maintenance and use of the equipment and all department policies/service procedures.
• Anticipates guests’ needs, responds promptly and acknowledges all guests at all times.
• Assists outlet staff as and when required.
• Conducts orientation for the new employees and part-timers as well as on the job training for the existing staff.
• Completes work orders for maintenance repair and submits to Maintenance
• Performs any other duties as may be assigned from time to time by the Management.

Requirements:

• 3 years of F&B experience, preferably in a Restaurant / Cafe setting
• Experience in the hotel industry is desirable but not essential
• Able to work on a shift rotation basis
• Passion for guest satisfaction

Responsibilities:

• Design and implement data governance policies, standards and procedures to ensure the quality, security and compliance of data assets across the organisation
• Oversee and facilitate development of data channels and processing systems to support the management of data across data lifecycle
• Guide stakeholders, including senior leadership, on data management trends and issues
• Collaborate with stakeholders to build and maintain dashboards for business insights, leveraging on visualization tools and techniques to present actionable information
• Analyse and interpret data for trends, patterns and opportunities to inform strategic decision-making
• Elicit requirements from various data stakeholders to build enterprise-wide data reporting and analytic solutions
• Lead change and manage stakeholder expectations to drive higher adoption of data-related projects

Requirements:

• Relevant qualifications in computer science, data science, engineering, business analytics, information management or related disciplines from a recognised university
• Professional certifications in data governance and analytics would be advantageous
• Minimum 3 years of relevant experience in designing and delivering data governance and analytics related work
• Proficient in analysing, interpreting and visualising data using tools such as Power BI
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously
• Familiarity with social services is a plus

Location: Henderson Road

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!

Job Description:

• Oversee the daily operations of a few outlets for efficient operations
• Recruit, hire and train new managers in their direct area
• Provide solutions and alternatives to overcome operations challenges for all direct outlets
• Monitor sales and work toward meeting quarterly objectives
• Minimize cost and labor by reviewing schedules and inventory use
• Visit stores to evaluate operations, cleanliness and efficiency of each area
• Handle food and beverage preparation and ensure desired quality and standards are achieved
• Provide excellent service experience to all customers
• Plan and assign daily workloads to team members.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Organize regular meetings to discuss issues and updates.
• Address customer queries courteously and ensures customer satisfaction.
• Able to be a backup for all position
• Able to perform additional duties as requested by the Management as and when required

Job Requirements:

• Team player
• Customer-centric
• Interested in F&B industry
• At least 5 years of relevant experience
• Able to work independently and under pressure
• Able to perform Flexi shifts, and able to work on weekends & public holidays
• 6 days work week
• Singaporean only

Benefits:

• Staff Meal
• Uniform provided
• Birthday Voucher
• Staff Discount
• Sales Target Incentive

Responsibilities:

• Responsible for site compliance for regulatory, quality as well as food safety standards
• Ensure compliance with local regulatory requirements including SFA, HALAL, FSMA and etc.
• Act as representative for site projects impacting quality and food safety
• Act as food safety team leader
• Being site trainer for quality, regulatory and food safety matters
• Manage overall in-plant GMP audit programs
• In-charge of all pre-audit activities
• Lead the weekly/ monthly review meeting and compile reports
• Ad hoc duties/ projects as assigned

Requirements:

• Bachelor in Food Science/ Technology or equivalent
• At least 5 - 6 years years of food safety/ compliance preferably from FMCG manufacturing background
• Prior supervisory experience is required

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Assist in the implementation of the specific objectives and stratgies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist in the organizing, implementation and review of all Spices activities to keep the brand promise to its guests
• Assist in implementing the Hotel and Spices policies, procedures and standards as spelled out in the F&B Operations Manual and provide feedback for improvement
• Assist in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section.
• Conduct training for subordinates to achieve Spice's set standards and to enable Hosts to keep brand promise
• Co-lead Spices to achieve (or exceed) set standards, monthly budget targets and keep the brand promise
• Promote revenue generation initiatives and managing all sectional expenses

Job Requirements:

• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Good interpersonal skills
• Able to work independently and in a team