Total 3,673 sales manager job vacancies in F&B / Tourism / Hospitality category in Singapore

At HP, we believe in the power of ideas. And we believe that ideas thrive best in a culture of teamwork. That is why everyone, in every function, is encouraged to develop, express and share their creativity to deliver better outcomes for our customers.

The hallmark of the HP Corporate Affairs and Communications team is passion, commitment, curiosity, flexibility and global perspective. We are a growth team on a mission to transform the way HP communicates and the way stakeholders interact with our brand.

As a Products & Services Markets Communications Manager, you will work as part of the wider Products & Services (P&S) Communications team to develop and amplify the HP Products and Services narratives and product innovations to consumers, businesses, partners and stakeholders across the globe. Reporting into the Head of Products and Services Market Communications, this role will be integral in driving priorities and activities supporting HP’s Products and Services portfolio into the markets globally. The Communications Manager will do this through strategic planning, campaign and thought leadership development, and execution excellence for core activities such as product launches and product reviews.

The Communications Manager must be an excellent writer, compelling storyteller and possess a strong understanding of building integrated campaigns across the PESO mix. They must be able to identify opportunities for joined-up storytelling and creative communication strategies that will work across geographies, creating plans and content in collaboration with the Worldwide Products and Services Communications teams and respective business units, and with the Market Communication leaders.

With an eye for detail, they are able to execute against deadlines in a fast paced and dynamic environment. They will be biased toward action, inspire teammates to perform at a high level, be adept at driving consistency and looking for ways to improve communications processes and operational excellence. They will consistently turn strategy into execution to achieve strong results.

What a Products & Services Market Communications Manager does at HP:

• Collaborate across teams to drive integrated communications programs with wider Corporate Affairs, Marketing, Business Units and support functions.
• Build and maintain relationships with other members of the P&S Comms team to inform P&S and pan-HP communications strategy and content.
• Evaluate, prioritize and drive key P&S strategies, programs and activities for the local markets
• Develop high-impact, creative and scalable strategic communications programs, content and campaigns in support of business objectives across earned, owned and social platforms.
• Develop and drive product/experience launches, earned product reviews program, and thought leadership narrative into the local markets.
• Own and drive development and adoption of innovative communications principles, ideas across the P&S Market Campaigns and wider country comms teams.
• Contribute to driving operational excellence for P&S team; and play a key role in developing reporting mechanisms to demonstrate ROI, linking work to business and communication objectives
• Management of external agency hub in Singapore
• Campaign budget management

Individuals who do well in this role at HP, usually possess:

• BA or BS in Communications, Marketing or Business Administration.
• 10+ years of work experience in communications, journalism, or marketing.
• Proven experience crafting content for social, digital and traditional media, thought leadership content and building content strategy, messaging
• Understands the evolving media landscape and newsworthy storytelling
• Superior storytelling, writing and editing skills; strong oral communications skills and ability to convey complex ideas
• Superior organization and program management skills within fast-paced and demanding environment
• A relentless focus on the details
• Ability to link communications plans and activities to business objectives and results
• Sound judgement, with the ability to balance short- and long-term priorities in a disciplined manner
• Strategic thinker with a strong grasp on global issues, current events, and business trends
• High levels of tact and diplomacy to interact with teams all over the world
• Ability to interact with all levels of the company top to bottom
• Flexible, nimble, and able to thrive within a growing and evolving organization
• Collaborative in nature
• Experience effectively managing relationships with external agency partners to maximize impact
• Proficient in Microsoft (PPT, Word, Excel) & Collaboration platforms (Teams, Zoom)

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

Job Descriptions

<Position Purpose>

• To develop day-to-day operations plan and objectives for assigned area and to supervise and monitor operation team's performance and compliance of day-to-day operations while managing restaurant profitability by optimizing costs & controls

<Responsibilities>

§ Restaurant Operations

• Plan, review and execute inventory management and control and to make purchases and stocks based on sales volume
• Oversee the execution of cash management through validation of accuracy by conducting check on cash float, change, documentation and collection
• Plan and manage staff scheduling and deployment to maximize efficiencies
• Plan, organize and execute a training system for all staff & MTs

§ Restaurant Management & Planning

• Review service processes and provide recommendations for service enhancement with collaboration with Kitchen Operations to address service issues
• Collaborate with Kitchen Operations to plan for manpower required per shift and to arrange back-ups as required
• Preparation of long term plans such as scheduling and hiring plans by carrying out daily and mid-term manpower planning through forecast of demand fluctuation, holiday planning, employee movement and attrition and to advise VPA/VPO on the manpower projection for the restaurant
• Execute marking efforts based on marketing plan developed for each concept
• Support recruitment effort for restaurant staffs
• Enforce standards and manage restaurant operating costs and profitability

§ Business Development

• Build strong partnership with landlord, suppliers and relevant authorities

§ Quality Assurance & Control

• Monitor restaurant quality, service, cleanliness and value
• Oversee operations to ensure compliance to SOPs, safety regulations, implementation policies and guidelines in the restaurant
• Manage quality control activities in line with quality assurance standards and procedures
• Investigate causes and reasons for customer complaints
• Determine corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

§ People Management

• Lead team by providing guidance, support and motivation
• Train and develop assistant managers, service, kitchen and kaiten staff
• Carry out team management activities, including and not limited to appraisals, handling disciplinary issues and holding communication sessions in conjunction with immediate supervisor
• Carry out team management conversation with team members, including and not limited to doing appraisals and personal improvement plans in conjunction with immediate supervisor

Job Requirements

• Must have semi fine or fine dining Japanese restaurant experience.

Benefits

• Performance bonus, avg 1 mth
• Sales incentive, annual leave, medical benefits etc

Working hours

• 48 hours 5 days work week

Our client is an internatinal online Retail company. They are looking for a E-Commerce Manager to assist their team for the next phase of their business. They are located at the East - easily accessible.

Responsibilities:

• Direct and support a team,fostering a culture of collaboration and innovation.
• To strategize and execute digital projects/campaigns driving sales, cusomter engagement,etc with a team
• Leverage digital analytics tools to monitor key metrics and generate routine reports.
• Craft and implement holistic e-commerce plan in alignment with organizational goals.
• Analyze industry movement and market dynamics to uncover avenues for advancement
• Supervise the upkeep and enhancement of the e-commerce platform, ensuring a seamless user interface.
• Deploy enhancements to website layout, user navigation, and operational features.
• Handle end-to-end online advertisement, email outreach, and SEO/SEM initiatives.
• Work with logistics team to oversee product and inventory availability, streamlining order-processing.
• Oversee inventory management, to ensure inventory avaibility
• Employ data insights to optimize sales performance and enhance user engagement.
• Responsbile for customers' feedback/complaints and address all online shopping concerns effectively
• Elevate whole online shopping experience to cultivate customer loyalty ans satisfactions

Requirements:

• Min Degree in Marketing or any relevant field.
• Min 3 years of experience in handling E-commerce with leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Responsibilities

• Proactive in securing and managing event sales to achieve monthly sales objectives.
• Proactive in reaching out to enquiring / existing clients.
• Proactive in finding new clients.
• Responsible for creating and selling event packages relevant to each brand’s location and identity.
• Engaged in event execution, ensuring a smooth, unique and personalised guest experience.
• Attend to all event enquiries with great customer service to ensure the successful conversion to orders.
• Preparation of all event orders and on-site event materials.
• Preparation of event budgets and sales targets.
• Source and negotiate with vendors and suppliers.
• Collaborate with respective department heads and supervise staff as necessary.
• Ensure smooth delivery/execution of all events and step up to resolve any problems that may occur.
• Analyze event’s success and prepare reports to Management.
• Plan and conduct pre-event and post-event meetings with clients and colleagues to ensure customer satisfaction and excellent guest experience.
• To participate in developing promotions, action plans and marketing strategy with the team.
• Coordinate and communicate effectively with all teams in operations to facilitate events and ensure quality and customer satisfaction.
• Credit management of sales accounts and assist to oversee any sales and events administration.

Skills & Requirements

• At least 3 years of proven sales and events experience in hotel, restaurants, events or catering services.
• The 3 “R”s: Responsible, Resourceful & Reliable.
• Excellent organisational skills.
• Self-motivated and excellent attention to details.
• Team player, able to work under tight deadlines and in a fact paced working environment.
• Excellent verbal and written communication skills.
• Great marketing skills and experience a plus.

The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of our Bloomberg products and clients in the wider context of the financial markets. Following our comprehensive training program, you will apply your knowledge by assisting our clients in the Analytics department.

In our Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg’s risk management solutions to helping a trader use our functionality to discover new sources of market liquidity – the variety of problems we solve is immense.

Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Sales to deliver strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.

As you deepen your knowledge, you will have the opportunity to enter our sales department. In Sales, we are the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings.

What’s in it for you?

You will start by completing our comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer!

You will join one of our Analytics teams, delivering exceptional customer support to our clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training.

There are multiple opportunities to further your career across the department or the company, with most Analytics representatives progressing towards opportunities in Sales. You may also go onto develop into a specialized support role in our Advanced Team and possibly in time take on a leadership role.

Who you are?

You understand the drivers behind market moving stories and events. You are a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships!

You’ll need to have:

- A minimum of a Bachelor’s degree and the ability to start full time in September 2024

- Up to 5 years of work experience

- Demonstrated interest or experience in the financial markets and the aspiration to work in the financial services industry

- Previous experience engaging with clients in a sales/relationship management/customer service capacity

- Ability to multitask and resolve client inquiries while also proactively identifying sustainable workflow solutions for our clients

- Strong critical-thinking and problem-solving skills

- The ability to communicate effectively and articulate thought process clearly

- The desire to learn and adapt quickly in a dynamic training and client facing environment

- Ambition to pursue a client-facing career, with a strong interest in relationship management and sales

- The ability to demonstrate resilience and agility in a fast-paced environment

- Business proficiency and fluency in English (both written and verbal)

- The ability to occasionally work weekends or on a bank/public/federal holiday (weekday off in lieu)

We’d love to see:

- Interest in innovative and emerging technologies or an interest in how technology can enhance workflows and efficiencies

- Beginner to intermediate experience with excel and/or VBA

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at his: https://www.bloomberg.com/company/

Please note this is a two stage application process, following the submission of your candidate details you will receive an email with directions to complete an online assessment. Your application will not be complete until you have submitted the assessment.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

The Assistant/ Restaurant Manager is responsible for the manpower needs, the operation flow and resolve any issues face in the restaurant outlet.

Job Description:

• Oversee day-to-day operations of the outlet.
• Lead and motivate staff for excellent service.
• Plan effective shifts for adequate staffing.
• Create a welcoming atmosphere for a positive dining experience.
• Handle customer feedback and resolve issues professionally.
• Implement and maintain health and safety protocols.
• Monitor inventory levels and manage supply chain logistics.
• Responsible for the business and financial success of the outlet operations by applying knowledge in controlling costs and managing the restaurant's budget.
• Suggest and execute marketing strategies to attract customers.
• Coordinate promotional activities and special events.
• Maintain records of sales, inventory, reports etc.
• Any other duties as assigned by your superior.

Job Requirements:

• Certificate/Diploma in Hospitality/Restaurant Management or equivalent.
• Minimum 5 years of relevant experience with at least 3 years in a managerial level.
• Energetic, good team player and service oriented.
• Great leadership with solid analytical, communications and interpersonal skills.

Additional Job Information:

• Sign-On Bonus Up to $1,500!!!

Job Description:

• Provide effective leadership to the restaurant team, overseeing day-to-day operations and ensuring staff performance meets or exceeds expectations.
• Recruit, train, and manage restaurant staff, fostering a positive and collaborative work environment.
• Uphold high standards of customer service and satisfaction, ensuring a memorable dining experience for guests.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Monitor and control budgetary aspects of the restaurant, including cost control measures, pricing strategies, and achieving revenue targets.
• Maintain high standards of food quality, presentation, and cleanliness throughout the restaurant.
• Conduct regular inspections and audits to ensure compliance with established standards.
• Plan and execute marketing initiatives, promotions, and events to drive customer traffic and increase revenue.
• Address challenges and unexpected issues promptly, making informed decisions to resolve conflicts and maintain smooth restaurant operations.
• Demonstrate adaptability and resourcefulness in handling various situations to ensure customer satisfaction and business success.

Requirements:

• Proven experience as restaurant manager or similar role
• Strong communication skills, both verbal and written, with the ability to interact effectively with customers. staff and vendors
• Solid understanding of restaurant operations, including F&B service, sanitation standards and safety regulations
• Ability to work under pressure in a fast-paced environment
• Flexibility to work evenings, weekends and holidays as required

Job Description:

• Lead accounting and finance function.
• Responsible for the full spectrum of accounting matters, inclusive of filing XBRL.
• Prepare, review and analyze monthly financial reporting.
• Prepare annual budget, forecast and financial analysis.
• Manage working capital effectively by preparing monthly cash flow projection
• Work with business leaders to prepare annual budget & forecast for board approval.
• Responsible for statutory reporting matters including GST and submission government statistics/surveys/grants.
• Liaise with external auditor, tax agent, company secretary and bankers.
• Provide support to business units to review and analyze on project profitability.
• Involve in continuous process / system improvement activities to improve workflow effectiveness & efficiency.
• Any ad-hoc reporting and projects.

Requirements:

• Tertiary qualification preferably with professional certification in Accounting/ Diploma in Accounting
• Minimum 5 years of relevant experience in the areas of accounting
• Basic understanding of relevant legal aspects for accounting
• Construction company background is an added advantage

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Responsibilities:

• Lead and elevate the performance of the operations team, ensuring top-notch service delivery and improved satisfaction levels.

• Design and implement innovative operational strategies that boost efficiency, including training programs and quality management systems that significantly enhance performance metrics.

• Develop and oversee key performance indicators for operational success, guiding and mentoring staff to boost efficiency and productivity.

• Manage all aspects of project execution, from planning and resource allocation to riskassessment, ensuring timely and budget-compliant delivery.

• Initiate and drive enhancements in customer service through the adoption of new technologies and automation, improving client interaction and response efficiency.

• Foster collaboration across functional teams to ensure operations are well-integrated with product and technology departments, enhancing issue resolution and operational communication.

• Cultivate a team-oriented environment that encourages open communication and alignment on project goals and corporate strategies.

Requirements:

• A minimum of 6 years of work experience in operations management, demonstrating a proven ability to oversee diverse teams and manage multifaceted projects.

• Strong analytical and problem-solving skills, with expertise in optimizing complex processes.

• Proficient in fostering collaboration and building relationships across various cultural and professional backgrounds.

• Dynamic leadership capabilities, adept at guiding teams through changes and toward continuous improvement.

• Experience in environments focused on advancing secure and efficient digital transactions, with a familiarity with distributed systems.

• Required to work on shifts as per duty rooster

Please click on Apply to submit your CV

We regret to inform that only shortlisted candidates will be notified.

RCB No. 200007268E

EA License No. 01C4394

REG No :R1105286 (Ngiam Xinyi)

Persolkelly is looking for a Premier Assistant IT Manager, skilled in SAP S/4 HANA & FICO, to join our client at a renowned MNC in the Logistics & Supply Chain industry

As the Assistant IT Manager, you will oversee long-term programs impacting business units or major projects, ensuring objectives are met within set constraints. you will manage resource allocation and lead diverse teams, exhibiting confidence and decisiveness in integrating and managing interdependent programs

Job Responsibilities

• Developing and implementing the program management framework to achieve cost, time, and quality metrics.
• Designing training programs to facilitate framework adoption across the organization.
• Supporting senior management in governance through audits and guiding project managers in framework adoption.
• Formulating integrated program plans, detailing activities, resource planning, and cost estimation.
• Collaborating with stakeholders to establish program goals, objectives, and deliverables.
• Reviewing plans to determine timeframes, funding, and completion procedures.
• Acquiring program requirements, including human resources and materials, and guiding project managers in aligning plans with objectives.
• Driving programs to meet schedules, budgets, manpower, and quality targets.
• Ensuring discipline in documenting scope changes, issues, and risks, and collaborating to resolve implementation issues.
• Overseeing team management, including budgets, work allocations, and staffing, and developing staff through coaching and mentoring.
• Establishing common goals and direction among staff and implementing performance management practices

Requirements

• Diploma or Degree in any IT related field or Computing Field
• Proficiency in SAP S/4HANA and FICO modules, including implementation and integration experience, would be an advantage.
• Expertise in developing and implementing program management frameworks to achieve cost, time, and quality metrics.
• Strong skills in formulating integrated program plans, detailing activities, resource planning, and cost estimation

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

Email: [email protected] / [email protected]

We regret that only shortlisted candidates will be notified.

Job Code: YANT

EA Registration No. R23118161

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 5 years relevant experience with at least 2 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Don't like boring workdays? Yeah, neither do we.

At The Black Hole Group, we're all about sizzling food and sizzling workplace vibes. Above all, we’re fun, and it's never a dull day at work!

And guess what? We're on the lookout for an Assistant Entity Manager to join our team. If you’d like to work with the likes of those with culinary and front of house experience at Michelin star restaurants, read on.

As our F&B Assistant Entity Manager, you’ll be making independent decisions from solving customer’s problems to providing satisfactory solutions to various situations. You’ll dive into everything from daily operations to front of house and customer-facing duties. If you’ve got a knack for creating an engaging work environment, fostering talent, and making sure everyone feels valued, you're exactly who we're looking for.

Check us out: https://www.theblackhole.sg/careers

Some perks:

Medical: Annual medical coverage of up to $200
Dental: Annual dental coverage of up to $100
Staff Meals: Meals can be claimed at any concept for up to $20

No Split Shifts: We don’t have midday outlet closures.
Sales Incentives: Entity-based monthly sales incentives programme

Transport Allowance: Monthly allowance of $70 for Motorcycle Riders and $100 for Car Riders

Training Allowance: Annual training allowance of $500
Referral Bonus: Referral bonus of up to $1,200
Friends & Family Discount: 20% discount extended to friends & family

Maternity leave: 16-weeks (given the child is Singaporean)
Paternity Leave (non-Singaporeans): 1-week paternity leave
Baby Bonus: A token amount of $300 per child
Birthday Perks: 1-day birthday leave with TBHG dining vouchers
Partner Discounts: Corporate discounts with our partners
Overseas Cohesion: Once a year team bonding overseas
Mentorship Programme: Offered to all Full-time employees for personal or professional growth

What You’ll Do:

• Demonstrates the ability to lead, be proactive and have initiative.
• Overseeing the daily operations on shifts.
• Ensures proper uniform, punctuality and grooming are according to company
• policy and standard.
• Ensures proper hygiene as prescribed in the company guidelines.
• Understands and adheres to proper food handling, food safety and sanitation
• standard during food preparation, serve and clean up.
• Maintaining a positive environment and culture which provides fast, efficient and
• friendly service for both customers and staff.
• Maintains a clean and organised environment.
• Responsible for planning and scheduling of staff.
• Following beverages Standard of Procedures and maintaining the consistency of products and services.
• Proactive in solving customer’s problems and providing satisfactory solutions to
• various situations.
• The “Owner” and Role Model of the service initiative during his/her shift.

What You’ll Bring:

• Passion for service.
• Minimum education requirement of O levels and above.
• Minimum one year of previous supervisory role in the F&B industry.
• Outgoing personality and go-getter attitude.
• Enthusiasm for challenges and ability to cope in a fast paced environment.
• Excellent verbal and communication skills.
• Basic computer and Microsoft skills.
• Ability to work overtime, on special events, weekends and Public Holidays when needed.

Why Us:

• Flavourful Challenges: Say goodbye to boring workdays. Here, every dish is a canvas, and your creativity knows no bounds.
• Culture Matters: We’re more than a team; we’re a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
• Training and Growth: Receive comprehensive training to enhance your skills and opportunities for career growth within our expanding restaurant family.
• Employee Benefits: Enjoy competitive pay and valuable benefits, including medical and dental insurance. Your well-being matters, and we've got you covered.
• Team Appreciation: Join a supportive team that values your contributions and celebrates milestones together. Our success is built on the collective efforts of our dedicated crew.

Job Types: Full-time, Permanent

Salary: $2,500.00 - $2,800.00 per month

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Parental leave
• Professional development

Schedule:

• Day shift
• Early shift
• Holidays
• Late shift
• Weekend availability

Job Description:

• Manage the daily operations of the restaurant
• Responsible for the business performance of the shop
• Ensure compliance to operations standards and procedures and upkeep of food quality standards
• Ensure excellent customer service
• Conduct interviews of walk-in candidates
• Create fun and motivating environment for staff to work in
• Training and development of service staff
• Ensure proper conduct of service staff
• Handle customer feedback professionally
• Upkeep cleanliness of outlet
• Administrative duties

Job Requirements:

• Minimum 3 years’ experience in a comparable capacity
• Fresh Graduates with some F&B experience are welcome to apply and will be considered for the Management Trainee position
• Self-motivated, people orientated and a team player
• Adaptable and enjoy working in a fast pace environment
• Excellent communication and interpersonal skills
• Able to work shifts, weekends and public holidays

Salary will be commensurate with experience.

We regret to inform you that only shortlisted candidates will be notified.

- Identifying and pursuing new business opportunities

- Assist in executing marketing

- Assist in creating marketing materials such as flyers and brochures

- support social media marketing efforts

- coordinate promotional events and activities

Additional Requirement :

- Proficiency in Microsoft Excel for data analysis and reporting

- No experience required for this role

• Position : Safety Manager - (Local & Oversea Projects/Construction/5 Days) - Up to $11,000
• Location: HQ at Changi | Various Project Sites
• Working hours : Monday to Friday | 8.30am to 6pm
• Salary (commensurate with experience) : Up to $11,000 + Variable Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Civil & Building Construction

Main Responsibilities:

• Assist in implementation and oversee QEHS system
• Coordinate WSH programme, initatives
• Analyse data on EHS performance, condition and practices
• Resolve day to day EHS issues
• Perform regular internal audit
• Participate in site incident investigation
• Lead and coach site safety team
• Liaise with Authorities
• Any other related tasks as assigned

Requirements:

• Bachelor Degree in Engineering or Health and safety related discipline
• Possess a valid WSHO, ECO registration license
• Minimum 5 years relevant experience working as WSHO
• Minimum 10 years working experience in civil projects
• Knowledge of local regulation, code of practices especially related to EHS
• Possess own car

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

NIQ GFK CMI’s Customer Success Team team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more.

You will be expected to understand our clients' needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

You will be leading a team of research analysts and be responsible for their development and coaching.

In your role, you would:

• Lead a team of analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop, and inspire the team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practices and industry knowledge across NIQ-GFK  internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their businesses. 

About you

You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.

If you are a individual who thrive in high-speed environments, embrace challenges of continuous growth, self-proclaimed workaholic who has insatiable drive to push boundaries and always perform beyond expectations, then Takagi Ramen is the professional playground that you have always been looking for!

Join us and join the team that revolutionizes the QSR industry and rewrites the rules of success!

Job Description & Responsibilities:

Marketing

• Execute innovative online marketing campaigns and oversee its successful implementation by pulling resources from the production & design industry
• Lead the conceptualization and development of digital contents while ensuring compliance with brand positioning, brand standards and guidelines
• Drive regular management and analytical reporting against performance of all digital marketing activities
• Manage and maintain partnership with respective appointed project stakeholders
• Report digital marketing activities for review with management on a weekly basis
• Lead and coordinate CSR projects from beginning to end to shape our brand direction strategies that will drive acquisition and customer loyalty retention
• Implement, track, execute and prioritize marketing project roadmaps and timelines
• Provide analysis and regular reporting of social media and CTA marketing engagement metrics to improve outlet sales
• Manage both digital marketing and loyalty budget to achieve efficiency of spend to meet business goals
• Manage the marketing aspects of the business, ensuring timeline in social media calendar is achieved. Creates stronger brand recalls and branding for the company to help improve company year on year sales
• Management of company’s social media channels (Website, FB, IG, Google reviews, etc)
• Regular organic posting according to social media calendar, engaging followers, and responding to their enquiries
• Develop strong relationships with cross functional teams to ensure the efficient execution of marketing initiatives
• Assist with measuring the effectiveness and performance of marketing campaigns against company Growth KPIs
• Work closely with influencers on marketing campaigns and events, utilising the approved budget
• Launch targeted campaigns to increase Mobile App acquisition and usage rate

Training and Compliance

• Understand the business goals, identify performance gaps, and recommend solutions
• Develop, plan, prepare, implement, and improve the training program for staff
• Update and maintain the training manual, materials, and knowledge base
• Conduct soft-skills training for all outlets staff according to SOP and required standards
• Design and implement new training framework and ensuring full use of our company's internal training app
• Plan, implement, execute, and evaluate training plans.
• Co-ordinate and communicate effectively on outlet staff performance issues with the HR & Operations department
• Manage and track induction and onboarding program for new employee
• Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset
• Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime
• Evaluate and ensure the effectiveness of the training program
• Manage and oversee the company's call center department
• Conduct compliance and CCTV audit checks of outlets remotely
• Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner.
• Conduct weekly theory and practical training with outlet staffs in strict accordance to our training modules at our HQ
• Troubleshooting all IT related matters relating to our website, delivery platforms as well as Mobile App.

Working Hours:

5 days work week

Salary Range:

$4500 - $5500 per month

Working Location:

31 Woodlands Close #07-22/23 Woodlands Horizon, Singapore 737855

Job Requirements：

• A Bachelor's Degree in either Business/Hospitality or Marketing preferred.
• Proven working experience in Marketing for at least 3 years and/or at least 3 years working experience as Training Manager in strategic planning and relevant experience in a reputable Restaurant Chain.
• Track record in executing successful training programs.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)
• Excellent interpersonal skills, communication skills, and leadership skills.
• Ability to plan and manage time effectively
• Strong multitasking skills
• Basic Canva and Graphic Design skills will be an additional bonus

Job Benefits:

• Running a well-respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals
• Quarterly staff recreation and entertainment budget (for managers' use only)
• 14 Days Annual leave,
• Individual Managerial Profit-Sharing bonus of company's annual net income paid out every quarter the next year
• Good Career Advancement Opportunities
• Paid medical leave and compassionate leave

If you are interested, please Whatsapp our HR Dept @ 98889975 or 92978413!

Responsibilities:

• Oversee every day operations function.
• Upholding standards and maintaining the business's integrity.
• Increase revenue by implementing operational plans.
• Addressing concerns and complaints from clients.
• Cost control.
• Handling restaurant liability by implementing safety, security, and human resource requirements.
• Upholding strict guidelines for hygienic practices and quality control in restaurants.
• In charge of recruiting, providing training and managing employees.
• Set an example for behavior, appearance, and performance standards at all times.
• In charge of inspiring and creating a performance-driven team.
• Planning for manpower, ensure that there is adequate manpower to support daily operations.
• Staff briefings, planning, and event implementation.
• Supporting the beverage and wine menu planning process.

Requirements:

• Diploma or Degree in Human Resource Management, Business Administration or equivalent.
• At least 5 years of working experience in F&B (Assistant Manager/Manager).
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please click the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Key Responsibilities

Product Advisory

· Package route to market executable ideas with inputs from 1) Research 2) Industry Intelligence and ground feedback, and 3) current books

· Drive Investment themes and product focus, giving color and depth to the investment books. Provide frontline with actionable focus to maneuver the markets, the support from Research

· Provide solutions for client’s FX requests

· Educate Client Advisors and team members on FX

· Be a recognized authority within the Bank in FX

Product Platform

· Set up access to full range of FX offerings

· Manage relationships with major counterparties and key market players

· Ensure full compliance with regulatory requirements and the bank's product development and management policies

· Ensure end to end platform readiness and robustness for product sale

· Manage internal relationships with key enablement partners and stakeholders

· Ensure all products are reflected correctly in the Bank’s books

· Support development of MIS and post transaction reporting to ensure regulatory compliance and support investment and product performance monitoring

· Work with team members to ensure adequate coverage at all times

Sales

· Provide Investment Consultants and RMs with trading ideas, market information and sales tools

· Provide input on FX for internal and external publications

· Develop marketing materials

· Making timely actionable calls in relation to market and books to help RMs manage clients

Qualifications and Experience

· Detailed knowledge of FX analysis and markets

· Experience in FX sales, advisory and managing FI platforms

· Full knowledge of product cycle

· Understanding of Financial Markets and key investment concepts

· Understanding of portfolio construction and Risk Management concepts

· Legal & Regulatory knowledge

· Presentational and communication skills

· Product training skills

What is the job?

voco Orchard Singapore is seeking a dynamic and passionate Assistant Restaurant Manager to be part of our team. As an Assistant Restaurant Manager, you are responsible to supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your Day to Day

FINANCIAL RETURNS

• Execute any F&B activities and promotions according to guidelines given by the Director of F&B or F&B Operations Manager.
• Ensure cost control practices are implemented and followed.
• To be revenue driven and cost conscious.
• Actively use upselling techniques to increase revenue and improve guest experience.
• Manage inventory and reduce waste.

PEOPLE

• Encourage team work and spirit in all areas of the department.
• To ensure that all outlet team members are aware of the objectives of the department (departmental balance score card).
• To ensure that all outlet team members are aware of the outlet and IHG brand standards.
• To lead by example at all times.
• To provide direction and support to the team on a daily basis.
• To keep excellent relationships with team, peers, and all other colleagues of the hotel.
• To develop all team members of the department with appropriate training and coaching.

GUEST EXPERIENCE

• Ensure client feedback is communicated and acted upon internally and manage resolution of any issues with the client within 48 hours.
• Ensure a 100% consistency in IHG Service Standard delivery in all areas and reviews on a regular basis
• Enjoy regular guest contact with in-house and outside guests.
• Engage in the welcome and recognition of VIP guests.
• Ensure Safety for all Guests and Team Members
• Be familiar with all Risk management and emergency procedures of the hotel and fulfils his duties accordingly.
• Ambassador of the Hotel in and outside of voco Orchard Singapore.
• Handle queries and complaints in a timely, efficient and diplomatic manner. Record them in outlet log-book.
• Identify and suggest all possible ways to increase quality, range and value for money of the all the food and beverage items available throughout the property.

RESPONSIBLE BUSINESS

• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
• Supervise cash handling and banking procedures.
• Establish and instruct staff in cash security procedures.
• Supervise the maintenance of service equipment.
• Monitor standards of guest facilities and services.
• Control stock and monitor security procedures.
• Assist with menu and wine list creation.
• Supervise functions and outlet service.
• Works with Manager on manpower planning and management needs.
• To maintain a high Guest service focus by approaching your job with the Guests always in mind and being proactive in a timely manner towards their needs and request.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both Guests and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.
• Perform other duties as required.

What we need from you

• Minimum nitec in Hospitality Operations and/or Diploma in Hotel Management, Food & Beverage or related field, with 5 years related experience in restaurants.
• Oral and written fluency in English. Fluency in another language is an advantage
• Commitment to work rotating shifts, weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job description

• Manage and run the daily operations of the restaurant, ensuring that sales targets and service standards are met
• Manage and train the team under your purview to meet expectations and standards.
• Establish good relationship with customers and handle customers' request professionally and promptly
• To effectively manage a team of kitchen & operations staffs, arrange duty roster, day-to-day operation, to ensure the delivery of both qualitative and quantitative results.
• Handle restaurant administration duties such as POS system, daily and monthly reports, stock taking, ordering with suppliers, attendance, etc.
• Plan staff rosters and provide training and coaching to staff on customer service and product knowledge
• Enforce and comply with licensing, hygiene regulation, health and safety legislation and guidelines

Requirements

• Min 3 years of relevant experience in managing restaurant
• Able to commit 6 days of work per week and 10 hours of work per day
• Present a positive and professional attitude at all times
• Can work independently and as a team player. Takes initiative and is passionate in the work
• Willingness to learn and listen to feedback for improvement
• Able to work in a fast-paced environment
• Able to read food orders in Chinese and the knowledge of Mandarin/ Cantonese is essential due to the work nature of having to communicate in Chinese.

Julian Grey's client is a renowned PR agency for prominent media outlets.

Responsibilities

• Develop and execute comprehensive PR strategies aligned with clients' business goals.
• Offer strategic guidance and mentorship to ensure effective implementation by the team.
• Collaborate with senior leadership to contribute to the overall business strategy, managing timelines, budgets, and deliverables.
• Comprehend clients' business objectives and create programs, pitches, plans, and strategy decks in alignment.
• Manage reputational risks and uphold agency integrity during challenging situations.
• Cultivate and sustain strong client relationships, acting as a trusted advisor.
• Tailor PR campaigns based on a deep understanding of clients' industries, goals, and challenges.
• Ensure client satisfaction and retention through consistent communication and results delivery.
• Lead media/influencer relations efforts, fostering connections with top-tier outlets and influencers.
• Supervise content development, including pitches, press releases, and thought leadership articles.
• Collaborate with cross-functional teams for seamless integration of PR with other business functions.
• Provide leadership to the PR team, fostering a collaborative and innovative work environment.
• Manage operational aspects, ensuring efficient workflows, processes, budgeting, resource allocation, and project timelines to meet client expectations.

Requirements

• Minimum 5 years' experience.
• Experience with strategic PR planning, crisis management, team leadership, and impactful campaign development.

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Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays