Total 4,711 service centre manager job vacancies in F&B / Tourism / Hospitality category in Singapore

This position reports to Director. Is responsible for the overall daily operations of the shop, ensuring efficiency and profitability. Hydro PowTech Singapore Pte Ltd is dedicated to creating a culture focused on employee empowerment, exceptional quality, ongoing improvement and development of a top-tier workforce.

Job Description

Individual to be involved in:
1. Oversee daily store operations, including sales, inventory management, and customer service.
2. Ensure compliance with company policies, procedures, and standards.
3. Recruit, train, and supervise store staff to deliver exceptional customer service and achieve sales targets.
4. Monitor and analyse sales performance, implementing strategies to drive revenue and profitability.
5. Manage inventory levels and merchandising to optimize product availability and presentation.
6. Maintain a clean, safe, and organized store environment for customers and employees.
7. Handle customer inquiries, concerns, and complaints in a timely and professional manner.
8. Develop and execute promotional activities and events to drive traffic and sales.
9. Implement security measures to prevent loss and theft, ensuring the safety of employees and assets.

Requirements

1. Strong understanding of store operations, including inventory management, sales strategies, and customer service.
2. Proven track record of meeting sales targets and driving revenue growth.
3. Ability to train, supervise, and motivate store staff to achieve performance goals and deliver exceptional customer service.
4. Knowledge of retail merchandising techniques to optimize product displays and enhance the shopping experience.
5. Proficiency in budgeting and financial management to control costs and maximize profitability.
6. Ability to adapt to changing business needs and prioritize tasks in a fast-paced retail environment.

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

RESPONSIBILITY

• Participate in the day-to-day operation of the restaurant.
• Report directly to outlet Manager on all restaurant matters.
• Give timely feedback about the outlet’s performance and staff progress.
• Assist with the sales target, quality and service performance of the outlet.
• Assist in planning for sales and service target including strategies in achieving targets.
• Recruitment of staff and conducting interviews.
• Apply a systematic approach to training and developing staff.
• Motivate and reinforce staff disciplines.
• Develop and maintain restaurant image, food quality, excellence customers as well as staff initiatives.
• Labour and food cost control.
• Maintenance of outlet properties including up-keeping of outlet unit, furniture, equipment, inventory etc.
• Liaise with internal department s, leasing management, as well as suppliers.
• Ensure workplace safety and food hygiene standard are met.
• Documentation of daily sales and operation reports, as well as collating monthly reports and documents for on-time submission.

REQUIREMENTS

• Candidate should possess at least N, O, A level certificate, diplomas or degree of any field.
• Minimum 2 years of service experience in F&B or hospitality field.
• Candidate must display integrity and honesty in both principle and action.
• Candidate must have eyes for details, understands customers’ needs and able to continue to generate loyal patrons and regular customers.
• Candidate must possess excellent interpersonal and leadership skill, able to lead and promote teamwork to expand capabilities.

Benefits Summary

• Government Healthcare Sector
• Up $2500 + AWS + Bonus
• Full Time Company Benefit Entitlements
• Stable career opportunity

Job Responsibilities

• Provide frontline customer service for registration and appointments of department.
• Assist with coordination and appointment booking for the customers
• Administrative duties associated with the clinical services / programme.
• Ad hoc duties as assigned by supervisor.

Requirements

• Good communication and interpersonal skills.
• Proficient in Microsoft office applications.
• Service-oriented and passionate to work in the healthcare industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Chanel Loh Su Fui

Registration Number: R22110419

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Julian Grey's client is a renowned PR agency for prominent media outlets.

Responsibilities

• Develop and execute comprehensive PR strategies aligned with clients' business goals.
• Offer strategic guidance and mentorship to ensure effective implementation by the team.
• Collaborate with senior leadership to contribute to the overall business strategy, managing timelines, budgets, and deliverables.
• Comprehend clients' business objectives and create programs, pitches, plans, and strategy decks in alignment.
• Manage reputational risks and uphold agency integrity during challenging situations.
• Cultivate and sustain strong client relationships, acting as a trusted advisor.
• Tailor PR campaigns based on a deep understanding of clients' industries, goals, and challenges.
• Ensure client satisfaction and retention through consistent communication and results delivery.
• Lead media/influencer relations efforts, fostering connections with top-tier outlets and influencers.
• Supervise content development, including pitches, press releases, and thought leadership articles.
• Collaborate with cross-functional teams for seamless integration of PR with other business functions.
• Provide leadership to the PR team, fostering a collaborative and innovative work environment.
• Manage operational aspects, ensuring efficient workflows, processes, budgeting, resource allocation, and project timelines to meet client expectations.

Requirements

• Minimum 5 years' experience.
• Experience with strategic PR planning, crisis management, team leadership, and impactful campaign development.

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Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

The role encompasses assisting the HOD to oversees, manage and coordinate all Building/Project & Facility (BPF) projects, liaising with contractors and stakeholders to meet project schedule and achieve cost efficiency.

Duties and Responsibilities

· Manage a team of consultant, contractors, and project executives

· Ensure all relevant submissions are in line with project schedule

· Manage project cost and resources to achieve maximum efficiency, ensuring timely delivery and full compliance with requirements

· Ensure all relevant submissions are in line with project schedule

· Provide regular project updates, risk identification to management and internal team

· Assist the HOD in any other project management related activities as required

Job Specifications

· Bachelor’s degree in Construction / Building / Management / Project Management / Engineering related studies from recognized university

· At least 8 years of relevant experience

· Sound knowledge of Project Management procedures

· Effective interpersonal and communication skills and the ability to visualise issues and communicate them across to others

· Outstanding organisation, coordination and leadership skills

· Strong team player and able to work to the deadline

Kitchen Manager

Roles & Responsibilities

Manage day to day restaurant operation;

- Food preparation following food and personal hygienne

- Ingredients stock take and ordering

- Set achievable Sales targets

- Prepare and execute marketing activities

- Manage Customer service/complaints

- Ensure restaurant's compliance to SOP

- Manage restaurant’s profit and loss

Assistant Manager, F&B Marketing and Communications

The individual will be a part of a homegrown dynamic F&B group that owns and manages a portfolio of midscale, casual dining, quick-service and ecommerce brands. This role is responsible for articulating the brand vision via owned, earned and paid online and offline marketing channels, in driving brand awareness, footfall and sales.

The role demands business acumen, analytical skills, an understanding of consumer purchase behaviour as well as up to date knowledge of industry/social media trends, marketing channels and technology. The individual must possess excellent writing and communication skills with a fine understanding of nuances. Being able to work well with team members of diverse backgrounds and skill sets is also key to achieving shared goals.

Roles and responsibilities

· Develop and implement marketing and communications plans to increase brand awareness, footfall and revenue.

· Plan, develop and manage content for online and offline marketing channels to generate traffic, awareness and sales for target segments such as families, corporate groups and weddings.

· Foster brand partnerships with third parties such as banks, membership associations, content creators and online media aligned with brand positioning to increase customer outreach, enhance brand visibility and engagement.

· Manage, monitor, measure and analyse advertising and influencer engagement campaigns to ensure effective outcomes.

· Work closely with vendors and suppliers such as Chinese digital marketing agency and PR agency to create content content in line with key messaging to continually build awareness, footfall and sales.

· Participate in ad-hoc events such as media tastings, wedding shows and sales roadshows to promote the brands, their offerings and key messaging.

· Plan and manage loyalty and rewards programme to build and optimise member acquisition, purchase, engagement and retention.

· Communicate closely and build strong relationships with the operations and other related teams to share marketing and promotional plans, objectives and campaigns.

Requirements

- At least two years of marketing and communications experience in a similar or related role.

- Excellent writing and communication skills with the ability to write in different brand voices and for various target audiences.

- Ability to utilise data to build and increase sales opportunities, customer engagement and purchase.

- Experience with online platforms including Facebook, Instagram, Google, RED, WeChat, DianPing as well as website platforms such as Wordpress, Squarespace and Shopify.

- Fluent in verbal and written English and Chinese.

OVERALL JOB RESPONSIBILITY

• To engage customers and/or caregivers to identify their needs and provide them with relevant information and signpost them to the appropriate parties for support
• To provide administrative support for the operations of the Governance and Service Excellence Division

DUTIES & RESPONSIBILITIES

• Provide information to persons with disabilities, caregivers and other persons visiting the Information and Career Centre of the Enabling Village
• Attend to enquiries relating to SG Enable and other schemes and services
• Support Business Units in first-level screening of application for SG Enable’s schemes and services
• Conduct first level assessment of client’s needs before referring them to the relevant parties for assistance.
• Document the details of enquiries received and advice given
• Assist in compiling the monthly reports for enquiries received by the Information and Career Centre
• Man the inbox for the Information and Career Centre
• Assist in record keeping and archiving
• Assist in updating the escalation list for the points of contact in Business units (BU) for public enquiries
• Follow up with Business Units to close outstanding enquiries
• Provide support for division’s initiatives and events as necessary
• Any other duties highlighted by the Company

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

• Diploma in any discipline
• Able to use MS Office applications
• Customer service experience
• Good communication skills
• Confident in interacting with different stakeholders
• Meticulous
• Mature and able to work independently and in a team
• Service-oriented

This position will be on 1-Year contract in the first instance, subject to renewal or conversion to permanent position.

Send your resume to us via email at [email protected] .

Please state in your detailed resume your :

• current and expected salaries and annual package
• reason for leaving your current employment (if applicable)

We regret that only shortlisted candidates will be informed.

• Overseeing day-to-day operations of the stores and ensuring smooth operations.
• Monitoring inventory levels and restocking as needed to avoid shortages.
• Providing excellent customer service by greeting customers, taking orders, and handling transactions efficiently.
• Addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensuring food items are prepared according to standard recipes and quality guidelines.
• Managing inventory levels of food ingredients, packaging materials, and other supplies.
• Handling cash transactions accurately and securely.
• Supervising and training crew staff on food preparation, customer service, and safety procedures.
• Scheduling shifts and managing staffing levels to ensure adequate coverage.
• Providing feedback and coaching to improve employee performance.
• Adhering to health and safety regulations, including cleanliness standards and hygiene practices.
• Assisting with other tasks and duties as assigned by management

Looking for English / Phonics teacher (LOCALS)

Requirement:

1. Bachelor Degree and above with teaching experience

2. Teaching experiences ( Kids below 12)

3. looking for fulltime/part time position

4. Assist in curriculum development

5. Can start as soon as possible

6. planning, preparing and delivering lessons.

7. preparing teaching materials.

8. helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions.

9. checking and assessing pupils' work.

10. organising and running specialist courses.

• Ensuring restaurant managers are hiring and retaining team members to help improve productivity and quality of the guest experience
• Business Management-Support the General Manager in managing food and labor costs to increase Restaurant profitability
• Manage the requirements for health and safety training across all outlets and ensure that all outlets are fully up to date on municipality requirements
• Drive performance and sales levels improvements for all restaurants
• Implement practices and procedures and consistently review operational standards with the aim of always improving speed and service quality
• Schedule staff hours and assign tasks for service
• Ensuring that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by ever team member on a daily basis

Pro Bono SG (UEN No. 201700430E) is a registered charity with the status of Institution of a Public Character and a company limited by guarantee. It started as a department within The Law Society of Singapore and later became Law Society Pro Bono Services. Since 2007, we’ve expanded our legal initiatives and programs, helping over 150,000 people with legal awareness, guidance, and representation.

In 2022, we renamed as Pro Bono SG (PBSG) to reflect the commitment of everyone in Singapore to our mission of doing good in the community.

Our Vision and Mission:

We serve the community by facilitating access to justice for the needy and vulnerable so that all may have access to justice in Singapore.

The Job:

Provides support and assistance to the HOD (Development & Communications) to oversee all aspects of PBSG’s development & communications activities, including fundraising and donor engagement.

Key Responsibilities:

1. Monitoring development trends in the community and updating, developing and implementing PBSG’s development and communications plans, strategies, policies and processes accordingly.

2. Fundraising

· Conceptualising and implementing effective fundraising strategies which comply with regulatory requirements and diversify donation streams

· Monitoring and evaluating fundraising activities including preparing reports on fundraising progress and performance, evaluating the effectiveness of specific events and campaigns to determine the strengths, gaps and opportunities and offer suggestions to address them

· Assisting in implementing and ensuring quality and effectiveness of relevant fundraising related events and campaigns, including third party fundraisers

· Planning and organising fundraising events, including vendor management and implementing various aspects of the fundraisers in order to deliver successful events to achieve our fundraising goals

· Providing support on all areas of the fundraising continuum – in terms of donor recruitment, retention, enhancement and relationship management for each donor cluster through systematic CRM/ database management

· Supporting in the timely and relevant post-event appreciation communications and reports.

3. Donor engagement

· Researching potential donors to gain insight into needs, beliefs and donation habits

· Identifying and developing prospects for PBSG’s fundraising priorities

· Supporting the development and delivery plans for acquiring and retaining new sponsors and donors from diversified sectors

· Preparing timely reports/updates on programme outcomes and case stories

· Building long-term relationships with donors to advance mission and fundraising goals of the organisation, including through increasing our donor recognition efforts.

· Maintaining complete and organised database of donors and supporters and fundraising activities

· Managing major gifts, donations and sponsorships including financial gifts and donations in kind where applicable.

4. Stakeholder engagement

· Provide support in the preparation of timely reports/updates on programme outcomes and case stories

· Building long-term relationships with community stakeholders to advance mission and fundraising goals of the organisation.

5. Grant management

· Researching available grants for PBSG’ needs

· Developing compelling and articulate grant applications, proposals and presentations

· Tracking and reporting in accordance with grant requirements.

6. Communications

· Work with the communications team in developing relevant marketing collaterals that support and drive fundraising and advocacy activities

· Work with the communications team to develop our digital/social media platform presence on platforms including our website, YouTube, Facebook, LinkedIn and digital crowdfunding platforms to maximise awareness of PBSG’s programmes and fundraising activities

· Support the creation of collateral such as through the writing and editing of materials including but not limited to digital fundraising campaigns, website and social media posts, videos, podcasts, presentation materials, letters, speeches, human interest stories, etc that support and drive fundraising and advocacy activities.

7. Support implementation of new CRM including through proposing digital solutions, innovation and improvements

Requirements:

· Preferably minimum 3 to 5 years’ relevant experience

· Degree in Marketing / Business & Management / Mass Communications / Community Development

· Communication skills – strong verbal and written communication competency

· Research skills - good researcher with ability to source and search for information

· Collaboration skills – relationship building

· Problem solving skills in planning and executing events, including fundraising and outreach events and projects

We look forward to hearing from you.

• Providing excellent customer service
• Able to do BOH and FOH
• Preparing food items according to established recipes and standards.
• Adhering to food safety and hygiene standards at all times.
• Handling cash transactions and payments
• Performing regular cleaning of the store
• Packing and preparing deliveries for food delivery platforms
• Assisting with other tasks and duties as assigned by manager

Benefits :

• Daily Targets Incentives
• Sign up Bonus
• Referral Incentives
• Yearly Performance Bonuses
• Medical Benefits
• Training Provided
• Career Advancement Opportunities
• Generous Annual Leave

IT Infrastructure Manager - Operations & Project Management

Working Hour: Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pm

Working Location: Clarke Quay

Employment: 1+1 contract (Renewable & Convertible)
Responsibilities:

• Responsible for the ICT infrastructure aspects of the projects from initiation to implementation
• Study business and application requirements, review organisational ICT infrastructure as well as design and implement the ICT architecture to meet current and future requirements
• Manage the designated vendor and ICT contract to ensure the designated vendor meets contractual obligations, leading to successful delivery of the project
• Ensures Infrastructure requirements are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives and propose areas of improvement.
• Accountable for coordination, status reporting and ensure the technical infrastructure and system resources all are delivered on time, within budget, adhere to high quality standards and meet project teams’ expectations.
• Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of project team.
• Coordinates communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed.

Requirements:

• Degree/Diploma in Computer Science or equivalent with minimum 5 years of relevant working experience in ICT infrastructure
• At least 5 ICT infrastructure operations with domain; system, servers, virtualization, support in audit & compliances.

If you are excited by the above opportunity and challenges and enjoy making things happen, do apply now!
OR
Email your resume to: [email protected]

Wyman Low
Team Lead (IHRP - CP)
Low Yong Wei (Wyman) - R1550983
ScienTec Consulting Pte Ltd - 11C5781

Company Description

Established in 2003, Straits Dental Group has grown from its humble beginnings to become a leading Dental practice in Singapore. We offer an extensive range of dental & aesthetics services for the entire family, paired with the latest technologies at our various clinics.

At Straits Dental Group, we believe that each and every patient is important. We strive not only to provide a patient-centered comprehensive approach to treatment, but also seek to ensure that patient’s experience with us is as comfortable as possible.

If you are interested to be part of our team, please submit your detailed resume with information on current salary, expected salary and date of availability to [email protected].

Only shortlisted candidates will be notified.

Responsibilities:

Operation Management

• Ensure efficient and effective delivery of services and clinical care in the clinic
• Provide leadership on the day-to-day operations of the clinic
• Review, standardize and streamline workflow and processes
• Manage all administrative functions and reports
• Act as point of contact for Management
• Compliance with PHMC and MOH Ethical standards

HR/Staff Management

• Oversee, recruit and coach a team of dental nurses
• Manage all manpower requirements and HR policies, Payroll, Leave Management, etc
• Planning and management of staff/dentists schedule
• Staff appraisals
• Arrange regular clinic staff meetings

Inventory Management

• Management and negotiation and purchasing with suppliers within budget
• Conduct regular stock take and ensure good level of stocks at all time

Customer Management & Others

• Manage customer enquiries and other customer service/operational issues
• Perform other related duties and responsibilities as and when assigned

Business Development

• Business Development in terms of expansion of clinics and patients growth
• Marketing planning and execution of promotion
• Assist and development of social media marketing

Requirements

• Can-do attitude and positive demeanour, a people person
• Able to work independently
• Diploma/Degree in Management Studies or equivalent
• Minimum 5 years of operations management & supervisory experience
• Candidates with healthcare/hospital work experience will have an added advantage
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills

• Providing excellent customer service
• Preparing food items according to established recipes and standards.
• Adhering to food safety and hygiene standards at all times.
• Able to do FOH and BOH
• Handling cash transactions and payments
• Performing regular cleaning of the food store
• Packing and preparing deliveries for food deliveries
• Assisting with other tasks and duties as - assigned by management.

Key Responsibilities:

- Risk Analysis and Mitigation: Implement and oversee the measurement, monitoring, and management of credit and counterparty risks for selected product lines. Analyze risk reports, develop mitigation strategies, and actively participate in risk assessment and trading strategy meetings.

- Reporting and Compliance: Regularly review and report on exposure limits, ensure accurate risk data within company systems, and spearhead the resolution of reporting discrepancies. Advocate for and implement enhancements to risk assessment protocols and IT systems.

- Stakeholder Engagement: Engage with internal stakeholders across various levels, ensuring risk perspectives are integrated with commercial strategies and operational practices. Provide insightful risk assessments to aid in strategic decision making.

- Market Risk Oversight: Monitor market risk parameters including Value at Risk (VaR) limits, analyze potential risk events, and communicate findings and recommendations to key business units.

Qualifications and Attributes:

- Educational Background: Bachelor’s degree in Finance, Economics, Accounting, or related fields. Advanced degrees or certifications such as CFA are advantageous.

- Experience Requirements: At least 10 years of relevant risk management experience in sectors such as investment banking, commodities trading, Experience in both credit/counterparty risk and market risk is highly regarded.

- Skills: Exceptional analytical skills, comprehensive knowledge of commodity markets and products, proficiency in risk management software, and the ability to simplify complex data for various audiences.

- Leadership and Influence: Ability to manage and influence senior management decisions. Must be proactive in identifying and resolving risks before they escalate.

Interested candidates are invited to submit a resume outlining their qualifications and experience related to the responsibilities and requirements stated, to [email protected]

Due to the strategic nature of this position, only candidates who meet the above criteria will be contacted for interviews.

EA License: 16S8131

Recruiter License: R1104469

Job Description & Requirements

• In charge of the day-to-day store operations with responsibilities involving sales, cashiering, staff management, and customer handling
• Achieve branch KPI, sales targets, goals, and objectives
• Makes sure that the outlet has maintained good housekeeping standards, maintained at the highest level and maximum cleanliness and hygiene standards. Ensures that all staffs understand and adhere to food hygiene and housekeeping procedures.
• Assess and handle customer complaints.
• Provide in-house operations training.
• Interviews Part-time staff’s applicants, conducts training appraisals and performance reviews and counselling

Requirement:

• Preferably with 5 years’ F&B or retail experience
• Possess good management and strong leadership qualities
• Eager to learn and able to acquire new knowledge and skills quickly
• Good interpersonal skills
• Strong sense of customer service
• Quick thinker with the ability to solve problems and make effective decisions
• Ability to work under pressure in a fast-paced working environment

· Create informative content, press releases, articles and media opportunities for the SNPC and Team Singapore athletes who are competing at Major Games.

· Develop and implement effective communication strategies to build brand awareness and expand the visibility of the organisation.

· Plan and execute the design, content and production of all marketing materials and publications.

· Build and manage media and influencers contacts, identify editorial and speaking opportunities, develop press materials to secure media coverage and support corporate events, media interviews and media engagements.

· Manage SNPC’s social media channels and website and to respond to communications-related issues in a timely manner.

· Use data analytics, and social media listening tools to stay on top of trends, measure performance and gauge the effectiveness of our communications strategy to allow continuous improvement.

· Steward internal communication within the organisation and manage staff engagement programmes and relevant internal communications initiatives.

Junior / Senior Hotel Duty Manager

Working Location: Village Hotel Sentosa

Working Hours: 5 days work week, 44 hours per week; Rotating shifts for Morning, Afternoon, Night ( including weekends )

Job Description:

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue.
• Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations..

Requirements:

• Guest facing hospitality experience required
• Minimum 3 - 4 years of guest service executive experience covering duty manager duties
• Able to commit to rotating shift work including weekends

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

We are seeking a dynamic and experienced individual to oversee our Customer Service and Travel Curation team. The primary responsibility of this role is to ensure the seamless operation of our travel curation process, timely delivery of curated travel packages, and exceptional customer service to uphold our company's reputation. The successful candidate will lead a team, manage relationships with overseas operators, handle client complaints effectively, and maintain key performance indicators (KPIs) related to travel deals on our platform.

• Oversee Travel Curation Process: Directly manage the travel curation team to ensure the timely creation and updating of travel packages. Coordinate with the sales team to align travel offerings with market demands and promotional activities.
• Manage Customer Service Operations: Lead the customer service team to deliver outstanding support to clients, addressing inquiries, complaints, and requests promptly and professionally.
• Vendor Relationship Management: Cultivate and maintain relationships with overseas operators and travel partners. Negotiate contracts, secure favorable terms, and monitor performance to ensure the delivery of high-quality services.
• Performance Monitoring and Reporting: Establish and monitor KPIs related to travel deals on our platform, with a focus on achieving a minimum 30% contribution to total offerings from the Uplay portal. Analyze performance metrics, generate reports, and provide insights to drive continuous improvement.
• Operational Efficiency: Streamline processes and workflows to optimize efficiency and productivity within the customer service and travel curation teams.
• Adherence to Policies and Regulations: Ensure compliance with company policies, industry regulations, and ethical standards in all aspects of customer service, travel curation, and vendor management activities

Requirements:

• Bachelor degree or Diploma in Business Administration, Hospitality Management, or related field (preferred).
• Experience in customer service management and/or travel industry operations is an advantage
• Min 3 years of relevant experience
• Excellent communications skill
• Willing to travel when required
• Able to work on weekend/public holidays when required

Key Responsibilities:

• Oversee daily operations, ensuring cleanliness, organization, and optimal staffing levels.
• Handle duties across opening, mid, and closing shifts to maintain operational continuity.
• Manage guest relations and implement strategies for guest recovery to uphold service excellence.
• Set the standard for exceptional guest service and guide the team to achieve these benchmarks.
• Monitor and evaluate staff performance, providing coaching and development to meet company standards.
• Collaborate with Logistics and Procurement for supply management, inventory control, and record-keeping.
• Ensure the safety and security of both customers and employees by adhering to established guidelines.

Requirements:

• Diploma or degree in Hospitality Management or a related field.
• Demonstrated leadership ability with experience in staff management across all levels.
• Capability to thrive in a high-stress, fast-paced environment with a strong focus on integrity and professionalism.
• Exceptional communication, organizational, and people management skills, with a customer service orientation.
• Computer literacy, particularly in spreadsheet and presentation software (Microsoft Excel and PowerPoint, or Google Sheets and Slides).
• Critical thinking, problem-solving, and decision-making skills, coupled with the ability to manage stakeholder relationships effectively.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

Chinese restaurant manager 中餐馆

-need know to place order 需要服务顾客，会推荐菜色

-work team 要有合作精神

-arrangment order and table 需要会合理分配座位和订单

- learned chinese written 需要会华语

-service with customers ,提供良好的服务态度于客户

-arrangement with colleagues 同事之间需要有沟通

Any requiryment ple contact us to make appointments for interview

1. JOB DESCRIPTION

Job Description & Requirements

Opportunity to be part of an established Japanese Dessert Brand. We are looking for committed employees to join us, apply fast to avoid disappointment.

Cloud Kitchen Manager

• Preparation of Beverages and Desserts
• Delivery Orders
• Take charge of Central Kitchen opening / closing
• Stocktake
• Liaising with Logistics
• Basic housekeeping and cleanliness

Job Requirements

• Able to work independently
• Good customer service
• Capable of working in a fast-paced environment
• Creative and Fun-loving
• Team Player, willingness to help one another
• Positive attitude
• Training provided
• 2 years Experience in F&B

Job Benefits

• Attendance Bonus
• Loyalty Bonus
• Sales Bonus
• Profit Sharing

We regret to inform only shortlisted candidates will be notified.