Total 4,958 service operations manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The role is aimed to will be developing strategy and framework for Ferrero to compete in two growing channels in Southeast Asia: Out-of-home (OOH) and eCommerce and will lead the development of the channels along with building the required tools for transfer of knowledge across different departments. The role drives collaboration and supports local negotiations at a country level, with the ownership of establishing, leading and expanding the channels across Ferrero SEA.

Main Responsibilities:

• Define and execute the strategic roadmap for OOH and eCommerce with key partners
• Lead the market share growth strategy by brand/category/Retailers and OOH & Online Sales growth (as per target) in close collaboration with all the key stakeholders
• Accelerate knowledge transfer across different functions and departments
• Manage channel investments and performance ensuring proper KPI placement to achieve the set ROI targets & profitable channel growth
• Leverage on Shopper insights to develop tools and practices to manage OOH/ Online Retailers, further support the deployment of the eCommerce regional/group strategy, driving online category growth
• Lead the promotional planning and annual budgeting process in close collaboration with Cluster and Country Manager guidelines
• Guarantee excellent execution of the plans across the different channels
• Work closely with the global OOH/ eCommerce team to ensure proper implementation of the global digital commerce framework
• Identify new OOH/ eCommerce trends and opportunities with the support of Consumer/Shopper Insights for growth and adapting the strategy(ies) accordingly
• Set up the dashboard regionally in order to track our presence and placement across all ecommerce platforms
• Provide monthly performance reporting across the region

Who we are looking for:

• ​​​University Degree in Business Administration, Economics or other relevant discipline
• 7+ years of relevant commercial experience with E-Commerce experience required and OOH channel experience preferred
• Good understanding of FMCG and Online Retailers’ experience is preferred
• Ability to analyze category and product trends and translate them to executable strategies
• Project management skills required, along with advanced communication and presentation skills
• Ability to work in a matrix organization and across teams, with good stakeholder management
• Thorough knowledge of retail E-Commerce activities, including promotions, financials, and operations
• Deep knowledge of online retailer policies/procedures
• Knowledge in developing and implementing advertising programs and merchandising tactics
• Budget management and control, strong analytical skills
• Effective interpersonal skills to develop robust business relationships, adaptability and flexibility
• Strong problem solving and collaboration skills
• Customer Systems/Portal experience preferred
• Advanced MS Office, SAP is considered a plus
• Fluency in English, written and spoken

Job Description & Requirements

- Assist Senior Restaurant Manager in the smooth functioning of operation

- Handle and attend to customer complaints

- Ensure and maintain cleanliness of the operation hall

- Assist Restaurant Manager in weekly staff duty roster, replenishment of supplies and menu preparation

- Experience in restaurant and outdoor sales orders

- Experience in wedding banquet

- Able to work all weekends, all Public Holidays and Chinese New Year

- Experience in handling outdoor events

- Attend to customer complaints and ensure high service standard and cleanliness of restaurant

- Assist Senior Manager in staff work performance, image, discipline and on the job training

- Any other duties as and when assigned by the Senior Restaurant Manager

• Providing excellent customer service
• Able to do BOH and FOH
• Preparing food items according to established recipes and standards.
• Adhering to food safety and hygiene standards at all times.
• Handling cash transactions and payments
• Performing regular cleaning of the store
• Packing and preparing deliveries for food delivery platforms
• Assisting with other tasks and duties as assigned by manager

Benefits :

• Daily Targets Incentives
• Sign up Bonus
• Referral Incentives
• Yearly Performance Bonuses
• Medical Benefits
• Training Provided
• Career Advancement Opportunities
• Generous Annual Leave

Come join us and be an integral part of a dynamic, pre-opening team at PULSII where French and Italian traditions blend with specially selected Japanese ingredients to create a culinary Masterpiece with perfect balance, through wood-fired cuisine.

Strategically located in the heart of the bustling Tanjong Pagar enclave, our new and exciting up-coming restaurant aims to delight our guests with innovative wood-fire dishes, carefully tended to by our well-trained Chefs, celebrating the best of these diverse, culinary heritages.

If you are fuelled-up to thrive in a fast-paced restaurant environment, we warmly welcome you to join us on our trail-blazing culinary journey.

Restaurant Manager

Position Overview:

We are currently seeking an experienced and motivated Restaurant Manager to oversee the daily operations of PULSII. As the Restaurant Manager, you will be responsible for ensuring the smooth functioning of all front-of-house activities, including customer service, staff management, and financial performance. This is a unique opportunity to showcase your leadership skills and contribute to the success of our innovative culinary concept.

Responsibilities:

• Lead and motivate the front-of-house team to deliver exceptional customer service and create memorable dining experiences for guests.
• Manage all aspects of restaurant operations, including administering the point-of-service system (POS), staffing, rostering, and inventory management, to ensure efficiency and profitability.
• Manage the bar in the absence of the Bar Manager and utilize your knowledge of wine, spirits, and cocktail preparation techniques to prepare drinks.
• Foster a positive and collaborative work environment, providing guidance, training, and support to staff members to help them reach their full potential.
• Oversee the development and implementation of standard operating procedures (SOPs) to maintain high standards of cleanliness, hygiene, and safety.
• Collaborate with the culinary team to ensure seamless coordination between the front and back-of-house, including menu development, food presentation, and service standards.
• Monitor and analyze financial performance metrics, such as revenue, expenses, and profitability, and implement strategies to achieve business goals and targets.

Requirements:

• Proven experience as a Restaurant Manager in a restaurant or hospitality establishment.
• Knowledge of wine, spirits, and cocktail preparation techniques, with the ability to create innovative and delicious drinks.
• Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
• Excellent customer service skills and a passion for creating exceptional dining experiences.
• Knowledge of French, Italian, and Japanese cuisine and dining etiquette preferred.
• Solid understanding of restaurant financials and experience with budgeting, cost control, and revenue management.
• Background in hospitality management or a related field preferred.

Benefits:

• Competitive salary and benefits commensurate with experience, including opportunities for performance-based incentives.
• Opportunities for career growth and advancement within our expanding Group.
• Staff meals are provided.
• A supportive and collaborative work environment where your creativity is valued.

Manage all activities in the kitchen, including food preparation and production, and management and training of kitchen staff

Ensure efficient, cost-effective operation and profitability of food production

Supervise and inspect all preparation and cooking equipment on a regular basis to ensure that they are kept clean, sanitary, and in perfect operating order

Ensure that food products, presentation, and plating are of the highest quality, and are prepared to serve in a timely manner

Assume the role as Executive Chef in his or her absence

Assure adherence to all standards of food quality, preparation, recipes, and presentation in conjunction with the specifications

Monitor holding and storage operations, stocking and food rotation, and guarantee food service sanitation standards are met

Assure kitchen personnel is trained in best cleanliness and sanitation practices

Regional pricing strategy & execution

• Develop and execute pricing strategies across local and travel retail markets spanning Asia Pacific in collaboration with Guerlain HQ and commercial teams.
• Conduct regular analysis of pricing competitiveness across key markets to assess impact of currency fluctuations and promotional campaigns.

Analytics & business intelligence

• Deliver actionable insights on key macro-economic, market & competition trends impacting our performance across APAC.
• Consolidate business and retail performance KPIs for regular reporting to HQ and regional management stakeholders.
• Employ key business insights & analysis to prepare forecasting for operational management & annual budget planning requirements.

Strategic planning and project management

• Work closely with regional management on end-to-end business planning process from developing strategic commercial strategy, initiatives planning & road-mapping, to execution and performance tracking.
• Support preparation for top management meetings, including annual budget meetings, business reviews, market visits, COMEX presentations, etc.
• And any other topics as assigned.

Job Descriptions

• Working at Japanese Fine-Dining concept Yakiniku restaurant
• Serving and giving presentations of food & drinks to guests as well as help grilling beef at guest's table
• Taking orders, making drinks, and settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Sales and Staff management.
• Maintain and improve the Service quality as a team

Job Requirements

• 1~2 year of service experience at the Fine Dinings or Hotels
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working as a Restaurant Supervisor is advantageous. *but not mandatory
• Experience working in Japanese restaurants is advantageous. *but not mandatory
• Able to communicate in English

Benefits

• Health insurance
• Monthly sales Incentive Program
• Staff meal provided
• Staff discounts and Referral Incentive Program (up to $200),
• Birthday Vouchers/Yearly vouchers
• Career/Self development Grant
• Payout of unused AL/PH
• Opportunities to progress internally
• Performance review half-yearly

Working hours

• 5 day work week
• 11:00am to 10:30pm(1.5hr break) daily

Job Descriptions

• Working at Japanese Fine-Dining concept Yakiniku restaurant
• Serving and giving presentations of food & drinks to guests as well as help grilling beef at guest's table
• Taking orders, making drinks, and settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Sales and Staff management.
• Maintain and improve the Service quality as a team

Job Requirements

• 1~2 year of service experience at the Fine Dinings or Hotels
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working as a Restaurant Supervisor is advantageous. *but not mandatory
• Experience working in Japanese restaurants is advantageous. *but not mandatory
• Able to communicate in English

Benefits

• Health insurance
• Monthly sales Incentive Program
• Staff meal provided
• Staff discounts and Referral Incentive Program (up to $200),
• Birthday Vouchers/Yearly vouchers
• Career/Self development Grant
• Payout of unused AL/PH
• Opportunities to progress internally
• Performance review half-yearly

Working hours

• 5 day work week |
• 10:30am to 10:00pm(1.5hr break) daily

Responsibilities:

• Oversee every day operations function.
• Upholding standards and maintaining the business's integrity.
• Increase revenue by implementing operational plans.
• Addressing concerns and complaints from clients.
• Cost control.
• Handling restaurant liability by implementing safety, security, and human resource requirements.
• Upholding strict guidelines for hygienic practices and quality control in restaurants.
• In charge of recruiting, providing training and managing employees.
• Set an example for behavior, appearance, and performance standards at all times.
• In charge of inspiring and creating a performance-driven team.
• Planning for manpower, ensure that there is adequate manpower to support daily operations.
• Staff briefings, planning, and event implementation.
• Supporting the beverage and wine menu planning process.

Requirements:

• Diploma or Degree in Human Resource Management, Business Administration or equivalent.
• At least 5 years of working experience in F&B (Assistant Manager/Manager).
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please click the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Achieve set fundraising targets through the planning and implementation of assigned fund raising events and campaigns.
• Manage key donor accounts which includes regular communications, donation tracking and development of donor engagement plans.
• Strategise, evaluate and develop plans to build donor networks and relationships
• Identify donor prospects and garner new donors
• Identify and develop partnerships
• Provide strategic input on the messaging angles and approaches of fundraising appeals
• Provide data analyses on campaign performances and available donor data with the view to enhance donations, relationships and engagement outcomes

JOB REQUIREMENTS

• Degree in Mass Communications, Journalism, Marketing or Business Administration preferred.
• Minimum of 5 years’ work experience in Marketing or Sales
• Experience in fundraising or donor management in the charity sector is advantageous.
• Has strong English writing, communication and presentation skills.

• Split-shift work, 6 days per week (including weekends and holidays) ; 10:30AM – 2:30PM, 5:00PM – 9:30PM
• Chinese restaurant, requires handling of pork and beef
• Duties includes, but not limited to, cashiering, order-taking, serving of food and beverages, replenishing of station, and grab and go area
• Able to handle a high volume of orders and ensure that customers have the right orders
• Assist kitchen staff with food preparation duties when needed
• Assist the outlet in meeting its sales goals
• Maintain a clean and safe work area adhering to food safety and health standards
• To perform any other duties required and assigned by immediate supervisors or representatives of the management
• Able to speak and write basic Mandarin is a plus

~ WEST REGION ~

Responsibilities:

Your role is to develop and implement effective communication strategies to promote products, services, and brand messaging. You will be responsible for managing the overall marketing communication efforts of the organization and ensuring consistent and impactful messaging across various channels. At the same time, in support of trends analysis in SMM.

• Follow closely with macro trends and industry trends, close to customer and category insights in order to have a stronger brand and product story telling in order to build up the fundamentals of stronger communications.
• APAC Marketing Communication Strategy: Develop digital strategy with multi-channel customer engagement in APAC and execute marketing communication strategies specifically designed for the APAC markets and develop programs, and campaigns to enhance Brand credentials, Brand engagement especially focusing on digital channels reaching new customers in the general market APAC; Identify target audiences, determine appropriate communication channels, and create impactful messaging to effectively promote products and services. Strategically expand communications.
• Performance marketing and paid media

1. Hands-on experience in executing paid campaigns in Meta, Google, LinkedIn
2. Copywrite ad copy and work with designer to develop ad creatives
3. Manage or support administrative matters such as billing, tracking, and updating of media budgets
4. Coordinate with publishers and media outlets on ad purchases
5. Partner with Digital platforms publishers and media outlets on marketing events

• Website analytics and content management

1. Ability to conceptualize campaign landing pages
2. Good understanding and practical experience of Baidu, Google Analytics (GA4), Google Search Console and other relevant analytics tools (Preferred)
3. Experience with website content management systems to upload or maintain content

• Email marketing

1. Hands-on experience with marketing automation tools.
2. Scheduling and sending out of emails to pre-defined audience segments
3. Maintain database of contacts

• Data-driven Reporting

1. Prepare corresponding reports for the above areas
2. Analyze data to gain actionable insights in the social and communication platforms
3. Work closely with UI / UX to enhance customer experience as well as optimize conversion rate

• SEO development

1. Craft regional SEO marketing strategies across platforms and channels for B2B2C and B2B models
2. Optimize website for search engines (SEO)

• Ownership of agency relationships - Source and work with agencies to ensure tactical implementation of strategy.
• Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material).
• Flawless Commercialization: Lead the refinement of internal processes for flawless commercialization. Create and manage marketing collaterals such as selling guides, spec sheets, presentations, and product catalogs, ensuring they are consistent with brand guidelines and effectively communicate key value propositions to target audiences.
• APAC New Product/Service/Solutions Launch Communication: Lead corporate communications for new product, service, and solutions launches in the APAC market. Develop and execute communication plans to generate excitement, awareness, and adoption among target audiences.
• Brand Communications: Manage internal brand communications, including establishing and maintaining standards of identity, image banks, icon banks, and templates. Ensure consistent and cohesive messaging within the organization to strengthen brand recognition and alignment. Lead APAC News plan and launch. Brand stories
• Develop and Manage Spokesperson Development Building Technology Leadership: Plan and create a spokesperson internally, such as an industry expert or key opinion leader (KOL), who can effectively communicate externally to enhance brand reputation. Develop their expertise, provide guidance, and coordinate their involvement in external communication activities
• Collaborate with global marketing teams and communicate regularly to ensure consistent messaging and branding strategies across different regions. Share insights and best practices to optimize marketing communication efforts. Gateway to global digital marketing
• Be the voice of the region when collaborating on globally led brand development projects (e.g. global asset development, refinement of brand toolkits, input into long-term brand strategy)
• Trademark registration: Manage the process of researching, preparing, filing, and maintaining trademark registrations to protect the organization's intellectual property rights.
• Responsible for budget management for the Regional APAC by markets
• Special Projects such as creation of digital platforms tools and assets

Qualifications:

• Bachelor's degree in Marketing, Communications, or a related field.
• Excellent communication skills in English and Chinese (written and verbal), especially in story telling editorial skills, enabling effective collaboration with stakeholders across the APAC markets including Chinese speaking stakeholders at China
• 7-10 years or above of proven experience in marketing communication, preferably with a focus on the APAC market and B2B environment.
• Proven ability to develop innovative, disruptive and less traditional creative content and execution
• Research experiences especially exposure and experience in analyzing and articulation on macro-economics across APAC markets.
• Good data analytics skills with the ability to extract and interpret data from various sources and transform it into actionable insights and recommendations. Experience in using analytics, dashboarding and visualization tools (Google Analytics, Adobe analytics, etc)
• Extensive knowledge of B2B digital content, media and nurturing campaigns

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

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EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job Description

Ø Lead, manage, and execute strategic IoT projects throughout the entire development lifecycle.

Ø Understand customer requirements and develop technical solutions

Ø Provide IoT solution design and project management to the Asia Pacific regional team

Ø Responsible for delivering and updating strategic vertical industry solutions including both CMI in-house product/solutions and the 3rd party product/solutions.

Ø Responsible for IoT and telecom solution development and product standardization, such as preparing of business model, business forecast, budget formulation, development roadmap, service improvement plan, documentation, workflow, etc

Ø Responsible for timely training and product sharing to internal users

Ø Provide support to external events in building CMI’s reputation in the market.

Requirements

QUALIFICATION

Ø Bachelor's degree in Electronics Engineering/Telecommunication

Ø Certified in PMP, PRINCE II or CITPM

WORKING EXPERIENCE

Ø Minimum 5 years of experience in global telecom and/or IT business

Ø Proven experience in handling IoT projects

Ø Strong Technical knowledge in ICT, particularly AI, IoT

Ø Experience in working with global telecom and/or ICT company with success handling of IOT solution or substantial customer project cases

Ø Experience in product development, consulting, and project management

Ø Experience in supporting or working with global Chinese organizations will be an advantage

SKILLS

Ø Strong communication skills, both written and verbal

Ø Demonstrated ability to influence and negotiate internally and with customers.

Ø Experience in preparing material and communicating with company and customers executive levels

Be part of our exciting team at Mutiara Seafood, Jumbo Seafood's first foray into the Halal market with their award-winning Signature Chili Crab. Located in the heart of the Malay/Muslim district at Wisma Geylang Serai.

Responsibilities:

• Assist the Restaurant Manager to oversee the operations of the restaurant, perform opening and closing duties
• Perform Daily Operation tasks such as taking orders, cashiering, consolidation of daily sales, attend to reservation phone calls and serving food & beverages
• Provide Excellent Customer Service at all times and able to handle feedback and solve them.
• Lead and train team members to achieve highest guests satisfaction, operation efficiency and productivity.
• Assist to Conduct interviews, selection, and hiring and to assist to train new and existing employees
• Assist to comply with Company Standard Operating Procedures (SOPs) as well as the cleanliness and sanitation at all work areas
• Assist to carry out maintenance on all restaurant equipment and records
• Any other ad hoc duties as assigned by the Company

Requirements:

• Minimum 4-6 years of relevant work experience
• Driven & Passionate to Provide the Best Experience for Customers in the F&B industry
• Customer-oriented, service focussed, responsible and positive working attitude
• Able to commit to restaurant's peak period including weekends, eve of and public holidays and able to work in split shift
• Experienced in SAP envrinment for procurement
• Able to work under pressure in a fast paced, dynamic and challenging work environment

Job Information:

• Pleasant working environment at Wisma Geylang Serai (Paya Lebar MRT)

To apply, please email your updated resume to [email protected] or WhatsApp it to 9857-9292, including the following:

• Last and Expected Remuneration
• Earliest availability to Commence Work
• Earliest availability for Face to Face Interview
• Vaccination/COVID status

Please note that only shortlisted and successful candidates will be contacted. Remuneration offered will be commensurate with qualifications and relevant experience.

• We have other positions in our newly set up Muslim-Friendly restaurant – do enquire with us at 9857-9292 (WhatsApp)

The Food & Beverage Manager is responsible for the entire management of all aspects and functions of restaurant, bar, meeting space and F&B sales in accordance with hotel standards. Direct, implements and maintain a service and management philosophy, which serves as a guide to respective team members.

Primary Responsibilities

Business Performance

• Develop, plan & execute departmental budget and weekly forecast based on revenue and expenditure on monthly basis.
• Analyze and review month-end reports, P&L and identify deviation from business plan goals that requires immediate action plan.
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Review and analyze all post-mortem promotions report, daily revenue, sales productivity, marketing productivity.
• Develop and drive department balance scorecard to ensure that all key metrics are achievable and exceed expectations.
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget.
• Constantly keep up to date in trends, meeting with vendors, finding the gap in the market to leverage and ensure that all projects are measurable.
• Develop and drive F&B Marketing Plans, annual promotions plan and adhoc specials.
• Drive social media strategies and implement innovative, creative and out of the box ideas
• Data driven with clear thought process to drive measurable results
• Constantly delivering WOW experiences that is truly memorable to every guests
• Deliver and support outlet to achieve exceptional LQA Standards in the outlet

Outlet Operations

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests and remember individual guest’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that LQA Standards, health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

Team Management

• Interview, select and recruit outlet employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Ensuring that all food is of excellent quality and served in a timely manner

Planning the menu, keeping in mind budget, and availability of seasonal ingredients

Overseeing all kitchen operations

Coordinating kitchen staff, and assisting them as required

Training staff to prepare and cook all the menu items

Taking stock of ingredients and equipment, and placing orders to replenish stock

Enforcing safety and sanitation standards in the kitchen

Creating new recipes to keep the menu fresh

Keeping up to date with industry trends

Receiving feedback and making improvements where necessary

Responsibilities:
• Greet customers, make suggestions, and present the menu
• Take orders and send them to kitchen staff via POS system
• Ensure quality service in the dining room and when serving meals
• Prepare order bills, receive payment, make the change to orders, and assist in the opening & closing
• Take reservations and greet the take-out counter customers
• Organize your work and work area professionally
• Clean and clear the dining room tables
• Do all other tasks as required by the Manager

Requirements:

- With some relevant experience in F&B Service.

- Training will be provided.

- Willing to learn

- Excellent customer service and hospitality skills

- Good communication and interpersonal skills

- Positive and approachable attitude

Work Schedule:

- Able to commit 3 to 4 days per week (including one weekend)

- Working hours

Full day: 10.30 am to 9.30 pm/10 pm (Break time from 3.30 pm to 4.30 pm)

Half day: 10.30 am to 3.00 pm or 5.00 pm to 9.30 pm/10.00 pm

- Staff Meal Provided (Full day shift)

Salary:

^ Hourly Rate: from Monday to Sunday = $10 - $12 (based on experience)

Public Holiday = $15 - $18 (1.5 of the respective rate)

Location:

# Star Vista

# Millenia Walk

Able to start work immediately.

WHAT’S THE JOB?

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Service Attendant, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes

YOUR DAY-TO-DAY

• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Attends and participates in training sessions as schedule
• Grooming is impeccable and in accordance with Hotel’s grooming standards
• Outlet equipment is clean, polished, sorted and stored
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Food orders are taken and processed accurately
• Coffee and tea is served hot and in accordance with standard
• Working areas are cleaned and re-set quickly

An Assistant Manager/Senior Executive (Training & Competency) role has recently opened at a reputable Life Insurer.

If you are a Training & Competency professional, a Distribution Compliance professional, or even a Financial Advisory professional who is looking to explore in this space, this role provides you flexible working arrangements, and the opportunity to work with an industry veteran whom is willing to groom you.

These are permanent positions based in Singapore.

Responsibilities:

• Maintenance of smooth sales advisory processes by adhering to MAS regulatory requirements and company policies
• Preparation of audit findings for reporting purposes
• Conducting of supervisory audit work to enhance competency standards between supervisors and agents
• Participation in the risk monitoring matrix project

Qualifications:

• Min. 2 years experience for Senior Executive role, with experience in T&C, distribution compliance or financial advisory
• Min. 5 years experience for Assistant Manager role, with experience in T&C or distribution compliance
• Strong knowledge in MAS regulations and guidelines - e.g. FAA, LIA etc.
• Adaptable and friendly personality with a good learning attitude

Apply for this role now as it is highly competitive. Call Jeanie Ng at +65 6351 6993 or email her at [email protected] for immediate consideration.

Job Overview

• Secure a good competence level for UD International markets to deliver good ownership experience and customer satisfaction.
• Develop and deliver professional commercial, product and retail management courses for UD
• Trucks respective international markets.
• Collaborate closely with market management teams and relevant Competence Development function to analyse the competence development needs in commercial, product and sales roles in the area of UD International market and to secure the relevant solutions.
• Actively create/coach/drive & support markets with effective and high-quality implementation of all learning & development solutions.

Key Responsibilities

Align CD initiatives with business requirements:

• Secure fulfilment of UD IS specific curricula based on business needs and priorities.
• Identify the commercial/product training courses that are considered mandatory by UD IS based on strategic objectives and projects.
• Identify the bottom-up market specific mandatory courses with each market management team based on local priorities.
• Develop annual training plan and training budget (Commercial/product)
• Based on CD Process, be responsible for overall project management including analysis of needs, design and develop training content, pilot & implement on all commercial and product training.
• Support markets to develop clear actions plans and corrective actions that will close key competence gaps and ensure follow-through on agreed actions.
• Set training target, create evaluation structures to obtain required outcomes and Return on Investment.
• Provide reporting as and when needed to hierarchical management.
• Customise/adapt and coordinate translation of material as and when needed.
• Source for training/material development/translation vendor with full adherence of the purchasing process and compliance.
• Leverage internal existing learning offerings from UD IS, UD Japan, UD Academy and other BA/BU. Work in close collaboration with the internal counterpart to source the suitable learning offerings.
• Support trainer development through the implementation of the trainer certification program and 360 feedback (training execution observation and feedback).
• Support the training execution and MS administration on other trainings as and when required (IT, driver training).

lmplement commercial and product training as per training plan and market needs:

• Implement commercial development "train the trainer" program through a planned delivery schedule and with consistent content and delivery standard.
• Coordination on vehicle needed for commercial/product training execution, plan for investment budget for commercial and product training.
• Monitor and guide commercial product trainers in implementation of the commercial/product development programs in their own regions/markets.
• Provide specialist support to commercial/ product training programmes in markets for key customers.
• Input commercial competency demand into new product project.
• Develop new components that can be incorporated within commercial/product training portfolio based on internal or external requirements e.g., videos, literature, App's etc (in the form of E-learning, ILT, self-study), including the need of language translation.
• Look into the possibility of sales/commercial assessment for the market, plan and execute the respective program, encourage participation from UD IS markets.

Manage vehicle launch training projects:

• Work in close collaboration with the relevant CD functions and commercial project team to support markets with the development and execution of new launch training implementation plans in line with market specific launch dates and requirements.
• Monitor and report the e-learning and IT implementation status on a regular basis to project team, and other stakeholders. Monitor the achievement of the Market Release Criteria for every market and highlight risks and concerns timeously to management.
• Identify and secure vehicles, marketing materials etc. required for the training delivery. Coordinate the ordering, distribution and invoicing process with the markets, and ensure compliance with the relevant policies and procedures.

lmplementation of Learning Management System (LMS):

• Implement theoretical and practical assessment tools to measure the transfer of learning.
• Monitor the successful completion of assessments using the MS System (Navigator).
• Drive the implementation of LMS (Navigator) across the markets, encouraging the enrolment of user into UD LMS.
• Create training courses in course library and with frequent update.
• Support the registration of user on commercial training course conducted by UD IS.
• Manage job role creation, curricula, training pass and training evaluation for commercial training.
• User upkeep in UD LMS.

Minimum Qualifications

• Broad knowledge of the commercial vehicle industry (heavy duty, medium duty trucks)
• Good experience working with commercial teams in the automotive industry
• At least 5 years of proven commercial training experience.
• Experience in LMS systems, Course Design & E-Learning creation preferred
• Fully proficient in MS Office applications
• Passion for & knowledge of competence development management and coaching
• Excellent skills in English language, verbal and written
• Excellent communication skills and interpersonal skills
• Fully proficient in presentation skills
• Good understanding of the business and environment with ability to convey the business needs into actions
• Good at networking – internal and external with ability to work with all levels of people including internal and external stakeholders (vendors, importers)
• Integrity and ethics, in line with the UD core values
• Strategic thinking with holistic view
• Team building and development
• Result and action orientation to meet business targets
• Able to adapt quickly to different environments and audiences

-Min 3 years work experience in relevant Operations Field.

-Willing to learn and adapt

-Looking for Long Term prospect

-Able to manage a team of drivers

-Class 3 Driving Licence (mandatory)

-Able to operate Forklift/Reachtruck (not mandatory)

-Fleet management (Routing and Planning)

-Knowledge of Singapore roads

-Fleet maintainance and inspection

-Able to conduct stocktake of inventory

-Effectively and firmly manage warehouse personnel and drivers

-Able to initiate and implement effective workflow systems

-Able to handle basic machine vending maintainance (training will be provided)

-Able to liase with clients and customers effectively and meet their requirements

-Flexibility with working hours is an advantage

-Adequate computer skills (Excel,Word)

Hiring for Westgate Jurong Kitchen Cafe!

Physically fit and proactive.

Responsible for managing the daily operations of the restaurant, including maintenance, inventory and ordering of food and supplies, ensure customer satisfactionand great dining experience.

Training junior level according to meet company expectation.

Provide excellent service to both external and internal customers.

Good people management skills to handle staff.

Possess positive behaviour and good learning attitude.

Proactive and a good team player.

Good listening and thinking skills.

Hands on and skilled on basic operation works.

Cooking skill and knowledge is a plus asset.

Kitchen training provided to increase confidence in customer problem solving and quiries.

This position reports to Director. Is responsible for the overall daily operations of the shop, ensuring efficiency and profitability. Hydro PowTech Singapore Pte Ltd is dedicated to creating a culture focused on employee empowerment, exceptional quality, ongoing improvement and development of a top-tier workforce.

Job Description

Individual to be involved in:
1. Oversee daily store operations, including sales, inventory management, and customer service.
2. Ensure compliance with company policies, procedures, and standards.
3. Recruit, train, and supervise store staff to deliver exceptional customer service and achieve sales targets.
4. Monitor and analyse sales performance, implementing strategies to drive revenue and profitability.
5. Manage inventory levels and merchandising to optimize product availability and presentation.
6. Maintain a clean, safe, and organized store environment for customers and employees.
7. Handle customer inquiries, concerns, and complaints in a timely and professional manner.
8. Develop and execute promotional activities and events to drive traffic and sales.
9. Implement security measures to prevent loss and theft, ensuring the safety of employees and assets.

Requirements

1. Strong understanding of store operations, including inventory management, sales strategies, and customer service.
2. Proven track record of meeting sales targets and driving revenue growth.
3. Ability to train, supervise, and motivate store staff to achieve performance goals and deliver exceptional customer service.
4. Knowledge of retail merchandising techniques to optimize product displays and enhance the shopping experience.
5. Proficiency in budgeting and financial management to control costs and maximize profitability.
6. Ability to adapt to changing business needs and prioritize tasks in a fast-paced retail environment.

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

RESPONSIBILITY

• Participate in the day-to-day operation of the restaurant.
• Report directly to outlet Manager on all restaurant matters.
• Give timely feedback about the outlet’s performance and staff progress.
• Assist with the sales target, quality and service performance of the outlet.
• Assist in planning for sales and service target including strategies in achieving targets.
• Recruitment of staff and conducting interviews.
• Apply a systematic approach to training and developing staff.
• Motivate and reinforce staff disciplines.
• Develop and maintain restaurant image, food quality, excellence customers as well as staff initiatives.
• Labour and food cost control.
• Maintenance of outlet properties including up-keeping of outlet unit, furniture, equipment, inventory etc.
• Liaise with internal department s, leasing management, as well as suppliers.
• Ensure workplace safety and food hygiene standard are met.
• Documentation of daily sales and operation reports, as well as collating monthly reports and documents for on-time submission.

REQUIREMENTS

• Candidate should possess at least N, O, A level certificate, diplomas or degree of any field.
• Minimum 2 years of service experience in F&B or hospitality field.
• Candidate must display integrity and honesty in both principle and action.
• Candidate must have eyes for details, understands customers’ needs and able to continue to generate loyal patrons and regular customers.
• Candidate must possess excellent interpersonal and leadership skill, able to lead and promote teamwork to expand capabilities.