Total 4,773 F&B / Tourism / Hospitality job vacancies in D21 Upper Bukit Timah, Clementi Park, Ulu Pandan

Job Description

• Prepare and pack high quality cuts of meats according to customer specifications using company standards and adhering to all safety requirements. Majority of time will be spent operating processing equipment.
• Operation of Meat Processing Equipment; CryoVac, MultiVacs, Dicers, Needle, Slicer, Portion Cutters, Scales,
• Pack, trim and customize portions of meat products using knives, or other meat production equipment.
• Count and stack on tray portions per customer and company specifications
• Label portion with supplied number product labels
• Set up packing and labeling area as required
• Perform end of day functions
• Actively maintain, and merchandise partial cart
• Keep packing area and cutting room and surrounding area clean and sanitized.
• Follow company GMP (Good Manufacturing Practices) to maintain sanitary conditions
• Work continually in a refrigerated environment -18 °C – 10 °C

Requirements

• Must be physically fit (able to lift cartons 10-20kg)
• Able to handle meat processing equipment safely.

• To carry out the following assignments
• To supervise Service Attendants on carry out their daily duties.
• To assist Assistant Executive Housekeepers in planning and scheduling of the daily work.
• To ensure maximum efficiency in the performance of Service Attendants and be responsible for keeping all service pantries neatly stocked and all work area clean.
• To recommend on hiring, firing, promotion, transfer, reward and discipline of Service Attendants
• To conduct selection interview, on the job training and off job training as required.
• To assume other duties assigned by the Assistant Executive Housekeepers and or their supervisors.
• To communicate effectively with guests.

Working Days: 5 working days ( 1 weekday off, 1 weekend off )
Working Hours: 11am - 9pm
Working Location: Near to Maxwell MRT
Salary: Up to $ 2800

Job Responsibilities:

• Assisting and taking instructions from the Chef de Partie
• Gathering and accurately measuring all meal ingredients
• Washing, peeling and chopping vegetables and fruits
• Cutting and seasoning different meats
• Preparing basic dishes such as salads and sauces
• Keeping a track of the inventory supplies
• Ensuring that the food items are stocked properly in refrigerators and freezers
• Maintaining proper hygiene standards and ensuring that the workstation always remains clean
• Plating various meal items
• Accepting deliveries of food items and maintaining a stock record of the same
• Disposing spoiled food items and expired products

Requirements

• High School Diploma or a bachelor’s degree in Culinary Arts
• Proven work experience as a Commis Chef, Chef, Prep Cook , or a similar role in the hospitality industry
• Experience in MICHELIN and / or fine dining restaurants are highly advantageous
• Complete knowledge of the industry’s best practices, hygiene, and safety standards
• Familiarity with various food preparation techniques and kitchen equipment
• Excellent hygiene standards and have a valid Food Hygiene certificate
• Ability to work at flexible hours and on weekends

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Join Our Team at Shin Gi Tai With Weekends Off !

– A Top 75 Best Bar in Asia 2022

We are thrilled to be recognized as one of the top 75 best bars in Asia for 2022, and we're expanding our team! If you're passionate about providing an exceptional dining experience and want to be a part of our pioneering cocktail bar, we're looking for Waiters/Waitresses to join us.

Job Title: Waiter/Waitress

Responsibilities:

- Greet and escort customers, enhancing their overall experience

- Provide detailed menu information and recommendations

- Set up tables with linens, flatware, and glasses

- Take accurate food and drink orders using a POS system

- Communicate order details to the Kitchen Staff

- Serve food and drinks promptly and accurately

- Maintain cleanliness and presentation of dishes and dining areas

- Deliver checks and collect bill payments

- Collaborate with bar and kitchen staff to ensure seamless service

Requirements:

- No experience required; comprehensive training will be provided

- Familiarity with cash registers and ordering systems

- Basic math skills

- Attentiveness and patience with customers

- Excellent presentation and communication skills

- Strong organizational and multitasking abilities in a fast-paced environment

- Active listening and a team-oriented mindset

Availability:

- Monday to Friday work week with weekend and holiday availability, unless under special circumstances

If you're ready to be a part of an award-winning team and contribute to an exceptional dining atmosphere, we'd love to hear from you! Please send your resume and a brief cover letter to +65 9477 8755 with the subject line "Application for Waiter/Waitress Position."

Regrettably, Our hiring is restricted to Sinagporeans Candidates at this time due to quota limitations

Join us as we continue to elevate the dining experience at Shin Gi Tai

• Maintain standards of hygiene and cleanliness in all kitchen and related areas.
• Co-ordinate with Sous Chef in ensuring that Kitchen operations are efficient and timely.
• Recommend and organize proper and systematic storage of food items in the kitchen.
• Assist in preparing duty rosters schedules vacation and public holidays accordingly.
• Competent in health & safety, and other emergency procedures.
• Direct and handle all subordinate kitchen staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
• Prepare duty rosters as directed, and schedules vacation and public holidays accordingly.
• Ensure the consistency of preparation and presentation in all food production areas to ensure that they conform to the requisite standards.
• Liaise with purchasing and suppliers to ensure that all food items ordered are delivered and stored hygienically and kept safely.
• Ensure that an accurate and up-to-date maintenance in recipes.
• Assists in menu planning and utilises sales analysis.
• Undertake any other duties assigned by the management.

Responsibilities:

• Reporting to the Director of Sales, the Sales Administrator will provide administrative support and other office based duties for the team to ensure the day-to-day productivity and requirements of the team are achieved.
• In-charge for all correspondence between the sales team and their customers
• Responds promptly to emails and phone requests for information or quotes
• Prepare proposals, maintain and update customer records accurately
• Assist with production reports or any relevant reports for Director of Sales and Director of Sales & Marketing
• Assists with coordinating with Room Controller with showroom keys and familiarisation trips, site inspections at the hotel level when required
• Conducts telesales activities at the direction of the Director of Sales and Director of Sales & Marketing
• Other ad hoc duties, such as assisting with travel functions, business functions or as required/directed by the Director of Sales/Director of Sales & Marketing

Requirements:

• At least 1 year working experience in a hospitality and service related industry within customer service and/or sales administration
• Min GCE O/A Level/NITEC/Diploma in any discipline
• High adaptability and flexibility
• Knowledge in Microsoft office skills and Excel
• Diploma and/or Certificate in Business Administration

We are seeking an Senior HR Generalist who will work closely with various departments in driving HR operational excellence for the company.

We are a growing company. We are people oriented and we take care of all our staff. We provide lunch and staff discount as well as other benefits.

• Handling Staff Payroll
• Responsible for administration, analyze compensation surveys and obtain all necessary information to prepare compensation proposal and budgets.
• supporting an employee's onboarding and offboarding cycle.
• Advice employees on personnel issue, including compensations and benefits policy.
• Prepare letters for emplyees as and when, e.g.: confirmation letter, acceptance of resignation,
• Support on the HR policy and procedure establishment and improvement.
• Ensure that all employee relations issues are properly identified, reported, investigated, and resolved.
• Ensure all HR practices; records, etc. are in full compliance with statutory requirements.
• Post Job vancancies at different job portals, shortlisting and arrange interview for both candidates and hiring managers.
• Build rapport with other outlets admin/operations team.
• Responsible for completion and submitting of surveys from government statuary board.
• Support recruitment in doing online job posting, shortlisting potential candidates, arrange job interview for candidates and hiring managers.
• Participate in other HR projects, programs or activities, as assigned.

Requirements:

• Candidate must possess basic computer skills and be able to use Microsoft Excel, Word and Powerpoint.
• Positive working attidude and positive mindset. Can do spirit.
• Result oriented
• Good interpersonal and communication skills
• Good writing skill
• Tact savvy
• Be able to speak multible languages will be an advantage
• No prior experience are also welcome to apply

Position: 10ft Lorry Delivery Driver (Class3)
Location: Kay Siang Road ( Main Office) | Islandwide delivery to client site
Working Day : 6 days (Sunday off)
Working Timing : 830am -5pm

Job Scope:

• Loading and unloading of frozen food
• Delivering and handling goods safely and timely
• Ensure and maintain the cleanliness of company vehicle
• Ad-hoc duties

Job Requirement:

• Possess class 3 driving license
• Preferred experience with 10FT

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Responsibilities

Manage and oversee the daily operations of the Chinese Restaurant.

Drive revenue, maximise profitability and minimize cost of the restaurant.

Evaluate operations and procedures and suggest improvements to the Director of F&B.

Establish good rapport with guests, handle all guest requests or enquiries, in a prompt, courteous and sincere manner.

Lead the team to achieve a high quality of food and services delivered to guests at all times.

Build a strong working relationship with all team members and help them develop to their maximum potential.

Requirements

Possess at least 5 years’ of managerial experience in a Chinese Restaurant operation

Good command of English and Mandarin (in order to communicate with Mandarin speaking customers)

Possess excellent communication and people management skills

Hospitality Technology and Processes Executive

About us:

Heritage Collection is a homegrown boutique hotel management group which started in 2011. Living up to our namesake, we are dedicated to preserving Singapore’s rich history and culture by making our heritage districts relevant for future generations. For us, relevance is achieved by a pragmatic balance of heritage conservation and innovation.

About this role:

We are seeking a highly motivated Hospitality Technology and Processes Executive to join our team. You do not need to have a background in hospitality but you must at least be interested to learn about the industry. The ideal candidate is someone who is interested in innovation and using technology to help our hotel deliver exceptional guest experiences. If you are a forward-thinker, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

Your Key Responsibilities:

- Assess, optimize, and implement technology solutions to enhance the guest experience, streamline operations, and improve efficiency within the hospitality industry.

- Analyze existing processes and workflows and identify areas for improvement or automation.

- Collaborate with cross-functional teams to design, develop, and implement innovative solutions, including software and hardware, that support the company's objectives.

- Stay updated on industry trends, emerging technologies, and best practices to ensure the company remains competitive and at the forefront of hospitality technology.

- Train staff on new technology implementations and ensure smooth adoption across all levels of the organization.

- Manage relationships with technology vendors and service providers, negotiating contracts, and ensuring service level agreements are met.

- Lead and participate in the testing, validation, and quality assurance of technology solutions to guarantee they meet the company's standards.

- Maintain detailed records, reports, and documentation related to technology projects and processes.

- Monitor technology-related issues that arise and work with external vendors to achieve a rapid resolution to minimize disruptions.

- Provide regular updates and reports to senior management on the status of technology projects and processes.

Qualifications you need to possess:

- Bachelor's degree in Engineering, Information Technology, or a related field from a recognized university.

- Experience with or willingness to learn about hospitality technology, operations, and processes is an added bonus.

- Ability to learn our hotel’s Property Management Systems (PMS) and other industry- specific software.

- Excellent project management skills with the ability to lead and execute projects.

- Exceptional analytical and problem-solving abilities.

- Ability to present ideas in a systematic and logical manner.

- Ability to work in a fast-paced, team-oriented environment.

Beyond your qualifications, we are looking for:

- Someone with high levels of motivation with even higher levels of integrity.

- Someone who is hungry to learn and humble enough to accept feedback.

- Someone who is resilient when faced with setbacks and challengers.

- Someone who is not looking for work-life balance but work-life integration because you are doing something you are passionate about.

- Someone who believes that their past journey through life and school can be made relevant with a role in our company.

- Someone who embraces change because our company believes that “change is the only constant” in the pursuit of excellence and innovation.

Only shortlisted candidates will be contacted.

US PIZZA is making its mark as one of the fastest-growing pizza franchising brands in South East Asia!

Job Description

* Prepare and pack high quality cuts of meats according to customer specifications using company standards and adhering to all safety requirements. Majority of time will be spent operating processing equipment.

* Operation of Meat Processing Equipment; CryoVac, MultiVacs, Dicers, Needle, Slicer, Portion Cutters, Scales,

* Pack, trim and customize portions of meat products using knives, or other meat production equipment.

* Count and stack on tray portions per customer and company specifications

* Label portion with supplied number product labels

* Set up packing and labeling area as required

* Perform end of day functions

* Actively maintain, and merchandise partial cart

* Keep packing area and cutting room and surrounding area clean and sanitized.

* Follow company GMP (Good Manufacturing Practices) to maintain sanitary conditions

* Work continually in a refrigerated environment -18 °C – 10 °C

Requirements

* Must be physically fit (able to lift cartons 10-20kg)

* Able to handle meat processing equipment safely.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Leader - Food & Beverage, we rely on you to

• Interact and engage with restaurant guests and maintains high quality service standards
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant

We are looking for someone who:

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

Kitchen Helper

• Working days: 1 day off per week
• Working Hours: 12hr (to be discuss)
• Working location: Admiralty Street
• Salary: $2000

Responsibilities:

• Assist in prepares /cutting food ingredients/ cooking (before and during operations).
• Ensures cleanliness of the kitchen and maintains personal hygiene
• Follow other directives as set by the executive chef
• Properly wash and sort soiled dishes.

Requirements:

• Relevant Experience

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Chef de Partie prepares and cooks according to standard procedures, recipes, photographs and given instructions, assisting the Sous Chef in training team members. The role participates in product development and ensures the smooth operation of the kitchen.

What will I be doing?

As Chef de Partie, you will be responsible for performing the following tasks to the highest standards:

• Manage day to day operations of an area in the kitchen ( Banquet , Cold food , A la Carte, Hotline , Mercatino , Basilico , Dolchetto , Manhattan )
• Able to assist when required for buffet , special muslim menu ,special Indian menus and any other specials generated by banquet business .
• Ensure that sanitation standards as set forth by Hilton and local regulations are in compliance as well as the cleanliness and organization of the kitchen. HACCP
• Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.
• Prepare and plate accordingly to established Hilton guidelines and food standards.
• Distribute work equally to employees and supervise the preparation of assigned cooks
• Maintain a good relationship with other employees, providing instructions and encouragement as needed.
• Assume responsibility of the Senior Chef de Partie in his/her absence.
• To fill store requisition & daily ordering for each dedicated section of the kitchen
• Ensure proper food product storage , food rotation , labelling & following FIFO system
• Operate equipment safely and properly in the kitchen and also ensuring they are kept clean after use at all times
• Prepare and present all food on a timely basis according to the Hilton standards.
• Respect and accommodate servers’ request regarding guest’s preference and requests.
• Follow the standard recipes and presentations in order to maintain the standard of quality in production and presentation
• Clean all work areas and equipment thoroughly at the end of each shift.
• Keep each working area clean and organized.
• Maintain a positive attitude towards changes and high level of professionalism.
• Report any accident immediately.
• Maintain a high morale and good working relationship with other employees
• Respond properly in any hotel emergency or safety situations
• Work closely to butcher , pastry kitchen and stewarding for other related food products and equipment needed for daily operations,
• Able to create new dishes ,salad,dressings,cold and hot food presentations for a la carte,set menus , buffets and daily specials.
• Perform other tasks and projects as assigned by hotel management and staff.

What are we looking for?

A Chef de Partie serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Reading , writing and oral proficiency in the English language
• 4 to 6 years working experience in hotels or similar facilities
• Good trainer ,organizer and planner
• High level of creativity and able to withstand a stressful fast paced environment
• High level of food safety , hygiene and sanitation
• Flexible with schedule and able to organize a cost effective safe par stock for emergency and last minute situation, quick to switch gear.
• Multi skills : good knowledge of different cuisine ,style and technique that able to relief other colleagues whenever help is needed.
• Knowledge of international cuisine would be an advantage

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

As a head chef you will be responsible for everything that goes on in your employer’s kitchen. Not only will you be required to oversee all dishes from start to finish, you are also tasked with hiring and firing employees, meeting health and safety standards and dreaming up new recipes for the restaurant you work in.

If you love to cook, enjoy being creative and relish the challenges that come with responsibility, read on to learn more about becoming a head chef.

REQUIREMENTS

A candidate who wants to become a head chef must acquire on the job training which is most important for career progress and advancement in the path of becoming a head chef.

A head chef must possess a lot of stamina and will power to be able to stand for long hours and work for extended hours too in order to experiment in creating new dishes.

The candidate should also possess good knowledge of food products and their availability in order to plan cuisine accordingly.

A head chef should have good organizing, supervising and time management skills to be able to oversee all the activities that take place in the kitchen in a proper manner.

Job Description & Requirements

• Provide excellent Food & Beverage services to the guests according to the standards of the hotel
• Demonstrate thorough knowledge on products, menus and equipment
• Run a given section efficiently and smoothly;
• Monitor the quality and quantity of all food and beverage served​
• Possess GCE ‘N’ Level qualifications and above
• Prior experience in a similar capacity is an advantage
• Good command of spoken and written English
• Service oriented
• Cheerful and pleasant personality
• Able to work on rotating shifts, weekends and public holidays

Job Description:

• Setting up and maintain the Executive Lounge during breakfast buffet, afternoon tea and evening cocktail hours.
• Ensure that all foods and drinks are properly served while maintaining high standards of cleanliness and sanitation.
• Ensure that the Executive Lounge is properly maintained at all times.
• Report and ownership of lounge’s fixtures, wares to ensure tiptop operating condition.
• Report and follow up on any malfunction equipment.
• Manage sufficient and timely requisition of F&B; administrative; operating equipment/fixtures to ensure the lounge is well stocked at all times.
• Handle guest feedback and requests.
• Maintain good guest relations with all guests at all times.
• Knowledge of the daily VIP and lobby movements and requests.
• Responsible for the Guest Experience.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Complete designated cashier and closing reports in the computer system.
• Assist the Club Manager in managing and training the team members

Requirement:

• At least 3 years of working experience in Front Office and/or Food & Beverage.
• Possesses Operas System knowledge
• Diploma in hospitality management preferred.
• Good communication and interpersonal skills.
• Possess Valid Basic Food Hygiene Certifications

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Job Responsibilities

· Meeting with clients virtually or during sales visits

· Demonstrating and presenting products

· Ensure good after-sales service

· Establishing new business

· Maintaining accurate records

· Attending trade exhibitions, conferences, and meetings

· Reviewing sales performance

· Negotiating contracts and packages

· Working towards monthly or annual targets.

· Training will be provided

Job Requirements

Strong sales service mentality, proactive and willing to learn attitude

Experience in sales will be an advantage

Able to start immediately or within a short notice will be an advantage

Minimum 1 year experience on sales

Singaporean / SPR only

Job Details

Location: Bedok North

Working Hours: Monday - Friday (9AM - 6PM) and Saturday (9AM - 12.30PM)

Pay: Basic (DOC）+ Commission

Interested? PM for more info.

Send your resume to us

*Salary will commensurate with relevant work experience and qualification.

* Delivery of meat & seafood punctually and promptly to our customers, business and residential

* Internal pick up from outlets, suppliers and fishery ports

* Able to carry heavy loads

* Maintain the cleanliness of the vehicle

* Ad-hoc duties as assigned

Requirements

* Must possess class 3 driving license

* Able to work long time and on weekend

* Start work 2am

Job Description

We are looking for an experienced and qualified Senior Chef to organize the kitchen’s activities. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the customers ensuring high quality and contentment.

• Check freshness of food and ingredients

• Supervise and coordinate activities of cooks and other food preparation workers

• Develop recipes and determine how to present the food

• Plan menus and ensure uniform serving sizes and quality of meals

• Inspect supplies, equipment, and work areas for cleanliness and functionality

• Control and direct the food preparation process and any other relative activities

• Construct menus with new or existing culinary creations ensuring the variety and quality of the servings

• Approve and “polish” dishes before they reach the customer

• Plan orders of equipment or ingredients according to identified shortages

Requirements

• Proven min 2 years to 5 years experience as a chef

• Exceptional proven ability of kitchen management

• Ability in dividing responsibilities and monitoring progress

• Outstanding communication and leadership skills

• Up-to-date with culinary trends and optimized kitchen processes

• In charge of broiler station – meat preparations ( doneness )
• Able to perform basic ordering, maintain inventories, invoices
• Able to manage basic staff scheduling & attendance
• Familiar with kitchen recon, line checks, par sheet, temp charts, and wastage sheets
• In charge of all machinery and kitchen equipments
• Must maintain a high level of cleanliness and hygiene
• Must able to follow sanitation practices & follow recipes specifications
• Must be able to read and converse in English
• Experience in western style kitchen (broiler, sides, pantry) is an advantage

At least has 10-12 years restaurant experience in western full-service restaurant kitchen is required.

Assisting Guest Services Manager in managing the hotel call centre (One Connect) daily operations, plays a pivotal role in ensuring smooth operations and exceptional customer service. Supervising and motivating the team, handling escalated customer issues and optimizing One Connect performance to meet or exceed established goals.

Responsibilities:

• Oversee all incoming calls from guests and ensure prompt, courteous and accurate responses to their inquiries, requests and concerns
• Resolve escalated issues efficiently and provide appropriate solutions to ensure guest satisfaction
• Update and conduct daily handover log and briefing to provide and elaborate latest and updated information to the team
• Ensure the team always adhere to company policies, SOPs and acted according to the company code of conducts or employee handbook
• Regularly monitor and respond to guest inquiries received through email, ensuring timely accurate responses. Prioritize urgent matters and delegate tasks within the team to ensure efficient handling of emails
• Conduct regular performance evaluations, providing constructive feedback and recognition for accomplishments
• Develop and deliver comprehensive training programs for One Connect team, focusing on customer service skills, product knowledge, communication techniques, and problem solving abilities. Ensure that the team are equipped with the necessary skills to provide exceptional service to guests
• Provide new hires with on boarding training to familiarize them with One Connect processes, systems and customer service expectations
• Offer ongoing guidance, coaching and support to the team to enhance their performance and identify opportunities for improvement
• Monitor and analyse call centre metrics, such as call volume, average handling time, response time and abandoned rate. Identify trends, implement process improvements and develop strategies to optimize team performance and exceed service level goals
• Fully aware with the Emergency Procedures and One Connect contingency plan in the event of any system down
• Liaise with various hotel areas and departments, including Front Desk, Guest Relations, Concierge & Bell, Reservation, Housekeeping, Food & Beverage, Sales & Catering and others to maintain and to ensure seamless communication and coordination of guests requests and concerns
• To assist with any other duties that may be assigned from time to time by the management

Requirement:

• possess minimum ‘N’ level certification
• Minimum of 2 years of experience in a Call Centre environment, preferably in the hospitality industry
• Previous experience in a leadership or supervisory role within a Call Centre setting
• Able to work rotating shifts including night shift, weekends and/or public holidays
• Experience in handling escalated calls and resolving customer issues effectively
• Familiarity with Call Centre metrics and performance management
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Strong customer service orientation, with the ability to handle challenging situations with empathy and professionalism
• Excellent organizational and multitasking abilities with attention to details
• Able to work under stress and fast paced environment

Responsibilities:

• Act in command in the absence of Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
• Prior experience in a 5 star hotel will be of an advantage
• Proficient with Opera system
• Customer service centric with high level of flexibility & adapability
• Able to work under pressure & fast paced environment
• A strong team leader & team player