Total 1,982 F&B / Tourism / Hospitality job vacancies in tanglin road

We are looking for a passionate Junior Sous Chef to join our team.

Responsibilities include planning and managing food preparation. Assisting the Head Chef in planning menus, training new staff, and recording inventory. Experience in Asian Fusion cuisine. Familiar with sanitation regulations and inventory management.

Duties and responsibilities

• Ensuring that all food is of excellent quality and served in a timely manner
• Coordinating kitchen staff, and assisting them as required
• Training staff to prepare and cook all the menu items
• Inform wait staff about daily specials
• Ensure appealing plate presentation
• Taking stock of ingredients and equipment, and placing orders to replenish stock
• Provide monthly inventory report to management
• Enforcing safety and sanitation standards in the kitchen
• Receiving feedback and making improvements where necessary

Required Skills and Abilities

• Passionate about food and learning new recipes
• Excellent communication and interpersonal skills
• Great inventory management skills
• An excellent understanding of kitchen operations
• Able to handle multiple roles within the kitchen
• Must be able to work days, evenings, and weekends as necessary

Qualifications

• Culinary school degree / diploma.
• Experience working in an established restaurant as junior sous-chef.
• Advanced knowledge of the culinary arts
• Perfectionism in sanitation and quality control
• Portfolio of creative, unique dishes
• Food safety and handling certified
• Valid vaccination that is a requirement of the job

Direct Reports to

• Head Chef

• Responsible for preparation and cooking food products as per the defined SOPs in a timely manner.
• Supervise the kitchen assistants' work outputs on a daily basis (i.e. ingredient prep, packaging) and ensure that workstations and cooking equipment are cleaned and maintained on a regular basis.
• Hands-on experience with various kitchen equipments and acceptance of spice fragrance.
• Ability to remain calm and undertake various tasks.
• Excellent time management abilities
• Ensure the kitchen department runs smoothly and complies with safety regulations.
• Ensuring all the ingredients are fresh.
• Up-to-date knowledge of cooking techniques and recipes
• Preparing menus, and monitoring staffs. performance, training new staffs.
• Organized inventory, storage, and distribution of supplies.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to stand for long periods and work late nights.
• Ability to work on weekends and public holidays.

• Overseeing the loading and offloading of goods.
• Inspecting and cleaning the vehicle.
• Safely transporting goods to and from distribution centers.
• Obeying the rules of the road and following company safety regulations.
• Finding the quickest and safest route to your destination.
• Completing travel logs.
• Following accident procedures.
• Reporting any accidents or delays.
• Conducting minor roadside repairs on the truck.
• Maintaining a good relationship with customers.

can cook ,can cut

To monitoring of food stock and movement.

• To understand daily departmental cost and how all the factors will affect the profit and loss.

• To ensure that there is minimum kitchen wastage.

• To learn all skills and record down recipes from the team.

• To follow the cleaning schedules for the kitchen and clean the section and other areas as required.

• To ensure that the stocks are being controlled well and is being rotated as per first in first out basis.

• Assist with the acceptance of store deliveries and check to ensure that all goods delivered are correct and in good condition.

• To ensure that miss en place is completed in the section.

• To report any maintenance issues to the head chef immediately.

• To comply with all company’s policies and procedures to ensure that all-statutory regulations are being observed.

• To comply with the conditions of food hygiene policies.

• To be flexible and willing to help other departments at times when required.CHEF

• Pratta Making and Cooking, Nool Pratha Bun Pratha,
• Naan making, Tandoori Roti, Tandoori Butter Rotti,Carlick Naan
• Cook Thosai,Gee dosai, masala Dosai, Onion Dosa, Buttermasala Dosai
• Cook South Indian Tiffins
• Cook South Indian Lunch Meals
• Cook South Indian Dinner, Dishes
• Cook North indian Lunch Thali
• Cook North indian Dinner Dishes
• Cook North and South Indian snacks
• Cook Hyderabad Briyani
• Cook Malabar Briyani
• cook Chittinad Dum Briyan,chicken DumBriyani, mutton briyani

Requirments

• Minimum 7 Years experience in the kitchen room.
• No formal Education
• Is willing to work shift hours, Weekends and Public holidays
• Knowledge of best cooking practices you get joy from cooking
• Company uniform all the times of working place.
• Enjoy planning, organizing and problem solving

The Senior Sous Chef will be responsible for staff scheduling, mentoring junior chefs and managing staff members in the Head Chef's absence. You will take direction from the Head Chef on all matters involving Departmental Standards Policy, Health and Safety Policy, due diligence, and staff development / training. Other duties include

• Collaborating with the head chef to direct food preparation.
• Produce high-quality plates, considering both design and taste.
• Oversee and supervise the kitchen staff.
• Assist with menu planning, inventory, and supply management.
• Keeps work stations clean and ensure all junior staff complies with food safety standards.

• Assist daily operations
• Ensure that the coffee shop and kitchen is properly maitained and clean
• Oversee food preparation,presentation and storage to ensure food health and safety completely
• Understand and comply to company's policies and procedures
• Ensure smooth operation of outlet
• Willing to learn and able to work under pressure
• Able to work during public holiday and weekends

The restaurant cashier’s job description covers interacting with customers and accepting payment from them for products and services provided.

An essential position in any restaurant will involve the person handling money. Such personnel are referred to as restaurant cashiers. They can also be regarded as the waiter/waitress, the floor manager, or host of the restaurant.

The shift or restaurant manager usually reviews the contents of the drawer at the start and end of the cashier’s working period to ensure accuracy in calculations.

The restaurant cashier in this context may be responsible for calculations involving a lot of cash, and in separating checks. Having basic experience working with check authentication appliances and credit card machines will be a valuable quality for the cashier.

Customers mostly have the opportunity to speak with only the cashier during the whole period of their stay at the restaurant. He/she is therefore obligated to welcome customers with a warm smile.

JOB DESCRIPTION:

• Take customer orders at the counter
• Receive payments and present change to customers
• Pack food items, make coffee, and fill beverage cups
• Function as the host/hostess of the restaurant
• Make reservations for customers
• Receive food checks from waiters or customers
• Appeal to impatient or irritated customers, especially during rush hours
• Manage the register, including all credit card and cash operations
• Ensure a balance of the register at the end of the shift or working period

Requirement:

• Excellent mathematical, multitasking, and computer skills
• Proficiency in using computers, calculator, and other machines required for transactions
• Outstanding customer relation skills and ability to ensure a customer priority culture
• Ability to work with flexibility in a continuous schedule of day, nights, holidays, and weekends

Job Description & Requirements

Main Duties:

• Manage operations of Foodshop according to company policies and guidelines
• Provide strong leadership
• Provide excellent customer service
• Ensuring consistently high standards of hygiene, cleanliness and food safety
• Handle complains with care
• Any other ad hoc duties assigned by the management.

Requirements:

· Willing to work on shift and weekend duties

· Able to work in non-airconditioned foodshop

· Minimum 2 years F&B operations experience

Job Descriptions

• Food preparation.
• Assist head chef in the preparation of food ingredients & cooking.
• Operate kitchen equipment such as Oven, Fryer and etc.
• Assist in managing the operation of the kitchen.
• Maintain cleanliness of kitchen at all times and assist in any ad-hoc duties assigned.

Job Requirements

• Driven and willing to learn.
• Able to work independently in a fast-paced environment.
• Able to commit rotational shift, weekends and public holidays.

Benefits

• Monthly Incentives
• Variable Bonus
• Meal & Uniform provided
• Annual Leave & Medical Leave

Working Hours

• 5 days work week

Main Responsibilities

• Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.
• Take responsibility for the business performance of the restaurant
• Analyse and planning restaurant sales levels and profitability
• Prepare reports at the end of the shift/week, including staff control, food & cash control and sales
• Create and execute plans for department sales, profit and staff development
• Accountable for labour and F & B costing matters including inventory control and conducting bi-monthly stock
• Plan and coordinate menus
• Manage filing system and read company emails
• Handle disciplinary issues, conducting Annual review and confirmation of staff
• Provide effective leadership to the food and beverage Teams to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operation of the restaurant during scheduled shifts
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customer into return customer
• Ensure all employees adhere to the company's uniform standards
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Conduct orientation and training and coach new trainees
• Plan staff duty roster and cleaning duties
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Perform banking duties
• Any other appropriate duties and responsibilities as assigned

Job Descriptions

• Oversee and coordinate fine dining service operations during shifts
• Uphold and demonstrate highest standards of Italian fine dining etiquette and service
• Train junior staff in fine dining service techniques and wine knowledge
• Handle sophisticated customer inquiries and special requests with grace
• Assist in wine service and food-wine pairing recommendations
• Maintain immaculate cleanliness and organization of the dining area

Job Requirements

• Excellent communication skills with a refined and professional demeanor
• High energy and positive attitude, with a passion for hospitality
• Strong team leadership skills
• Ability to work in shifts, including weekends
• Knowledge of Italian cuisine, wine, and fine dining service protocols
• Adaptability and quick problem-solving skills in a luxury dining environment

Benefits

• Medical reimbursement annual up to $400, uniforms, staff meals, sales incentives at target (after probation 3 months).

Working Hours

• 5.5 days work week

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Head of Finance Shared Service Centre (“FSSC”) to join our team!

The Head of Finance Shared Service Centre (“FSSC”) serves as an integral part of defining and implementing strategy based on the global direction of the organization, of the FSSC team. He /she is also responsible for the timeliness and accuracy of deliverables emanating from FSSC, and to provide support and guidance to the team.

As the Head of Finance Shared Services Centre, we rely you to:

Core Functions/Responsibilities:

• Be responsible for the operational performance and service standards of FSSC, which includes the functions AP, GL, AR, Credit, Income Audit and Cost Control.
• Ensures accuracy of financial data submitted, and strict adherence to the monthly, quarterly, and yearly deadlines to Hotels and to HQ.
• Provides meaningful analysis to Hotels’ financials to aid Management decision making process.
• Drives the implementation of compliance framework within FSSC to ensure adherence to the Group’s standards, including coordinating with key stakeholders outside of FSSC to achieve this.
• Drives implementation of the Group’s IT and systems roadmap involving FSSC
• Continuously structure, standardise and optimise financial processes and controls in FSSC, with the ability to sync automation into day-to-day work.
• Improving on SOPs for easy guidance and implementation
• Excellent business partner to key stakeholders such as Hotel Finance, Hotel, Regional and HQ Management.

Ideal candidates are experienced finance leaders with a proven track record of leadership in a shared services management, with a strong sense of accountability and able to work independently. Candidates with experience in the hospitality industry / a shared service environment are favored.

A high-end Japanese restaurant helmed by a Japanese Master Chef is looking for an apprentice to join his team! This is a great opportunity for a self-motivated individual who is keen to carve out an exciting career in Japanese cuisine to understudy a native Japanese Master Chef.

Job Description & Requirements

Main Responsibilities

· Welcome guests and offer a bespoke dining experience.

· Ensure adherence to quality expectations and standards.

· Perform restaurant cleanliness and presentation of all china, glass, and silver prior to use.

· Mise-en-place preparation.

· Respond to customers’ requests and feedback in an expeditious and professional manner.

· Any other appropriate duties and responsibilities as assigned

Requirements

· Minimum 1 year of Omakase / semi-fine or similar capacity

· Fluency in the Japanese language will be an advantage

· Good knowledge of Japanese cuisine

· Basic PC literacy

· Strict sense of hygiene and safety standards

· Excellent interpersonal & communication skills.

· Willingness to work split shift pattern.

Job Descriptions

• Responsible for food preparation, maintaining the kitchen equipment and utensils at utmost cleanliness and hygiene.
• Prepares and cooks according to standard operating procedures set by the company.
• Ensures consistency in taste, quality, quantity, temperature and presentation of each food served.
• Quick in food preparation and is able to cope with a fast-paced kitchen environment.
• Ensure minimum wastage in food preparation and washer duty.
• Ensure freshness of food ingredients and raw materials, keeping track of old and new items by rotating stocks.
• Clean food preparation area and kitchen equipment to ensure clean safe food handling practices.
• Any other duties as and when being assigned by Head Chef.

Job Requirements

• Compulsory 2 years of Teppanyaki Chef Experience

Working Hours

• 6 days a week
• 10am - 230pm, 530pm - 1000pm.

Job Descriptions

• Includes daily operation requirement for Service & Kitchen crews
• Supervise daily operation
• Managing supplies requirement with suppliers
• Planning work schedules for team members
• Able to prepare all products in absence of cook
• Opening & closing of work stations

Job Requirements

• Driven and willing to learn.
• Able to work independently in a fast-paced environment.
• Able to commit rotational shift, weekends and public holidays.

Benefits

• Monthly Incentives
• Variable Bonus
• Meal & Uniform provided
• Annual Leave & Medical Leave

Working Hours

• 5 days work week

Job Descriptions

• Ensure the smooth running of Kiosk operations
• Provide excellent customer service and ensure orders accuracy.
• Work in a team to attain high standards of product quality & service.
• Able to work independently during off peak hours
• Ensure that all in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.
• Operation includes closing/opening & clean up
• Perform other related tasks as assigned by managers and supervisors.

Job Requirements

• Driven and willing to learn.
• Able to work independently in a fast-paced environment.
• Able to commit rotational shift, weekends and public holidays.
• Beginners are welcome.

Benefits

• Monthly Incentives
• Variable Bonus
• Meal & Uniform provided
• Annual Leave & Medical Leave

Working Hours

• 5 days work week

Job Descriptions

• Prepare and execute high-quality Italian fine dining dishes
• Manage a specific section of the kitchen with precision and attention to detail
• Ensure exceptional food quality, taste, and artistic presentation
• Maintain strict kitchen hygiene and adhere to food safety regulations
• Assist in menu development and seasonal adjustments
• Contribute to the restaurant's pursuit of culinary excellence

Job Requirements

• Experience as a CDP, Junior CDP, or Commis Chef in Italian fine dining would be preferred
• Strong knowledge of Italian cuisine, ingredients, and cooking techniques
• Ability to work efficiently in a high-pressure fine dining environment
• Excellent attention to detail and consistency in food preparation
• Team player with good communication skills
• Passion for Italian gastronomy and commitment to culinary arts

Benefits

• Medical
• Uniform
• Staff Meal
• Incentives

Working Hours

• 5.5 days work/ week

Job Title: Chef de Partie (CDP)
Location: Singapore (Mama Diam & Lou Shang)
Company: Mama Diam & Lou Shang

About Us:
Mama Diam and Lou Shang are two of Singapore’s most innovative F&B establishments, offering a fusion of modern local-inspired cuisine, creative cocktails, and a nostalgic yet vibrant dining atmosphere. As our culinary team grows, we’re looking for a talented and passionate Chef de Partie (CDP) to join us. If you have a passion for creating exceptional dishes and want to be part of a dynamic kitchen team, we’d love to meet you!

Job Summary:
As a Chef de Partie at Mama Diam and Lou Shang, you will play an integral role in our kitchen team, overseeing a specific section and ensuring the preparation of high-quality dishes in line with our menu concepts. This is a hands-on role for a driven individual who takes pride in their culinary craft and is eager to contribute to the success of two renowned dining establishments.

Key Responsibilities:

• Food Preparation: Manage your section of the kitchen, ensuring high-quality preparation, cooking, and presentation of dishes according to our recipes and standards.
• Menu Execution: Assist the head chef and sous chefs in creating and executing new menu items and specials, ensuring creativity while maintaining consistency and quality.
• Team Collaboration: Work closely with other kitchen team members to ensure a smooth and efficient kitchen operation, especially during busy service periods.
• Hygiene & Safety: Ensure that the kitchen complies with all health and safety regulations, maintaining cleanliness and organization in your work area.
• Inventory Management: Assist in monitoring stock levels, checking the quality of ingredients, and ensuring the efficient use of kitchen supplies.
• Training & Mentorship: Support junior kitchen staff, providing guidance and training to ensure their growth and the consistent output of high-quality dishes.
• Quality Control: Take responsibility for ensuring all dishes leaving your section meet the highest quality standards, from presentation to taste.

Qualifications:

• Proven experience as a Chef de Partie or similar role in a fast-paced kitchen environment.
• Strong knowledge of various cooking methods, ingredients, equipment, and procedures.
• Ability to work effectively under pressure and during peak service hours.
• A passion for modern Singaporean cuisine and local flavors is a plus.
• Excellent communication and leadership skills with a team-oriented approach.
• Strong attention to detail, ensuring high standards of food preparation and presentation.
• Flexibility to work in both daytime and evening shifts, including weekends and public holidays.
• Certification in culinary arts or relevant qualifications is preferred.

Why Join Us?

• Dynamic Culinary Environment: Be part of a kitchen team that values creativity, innovation, and teamwork.
• Growth Opportunities: We believe in nurturing talent—opportunities for promotion and professional development are available.
• Competitive Salary: Receive a competitive salary with benefits and opportunities for performance-based incentives.
• Work-Life Balance: Enjoy a supportive work culture that values your well-being.
• Exciting Menu Concepts: Work with a modern, creative menu that incorporates local flavors with a twist.

• Creating a short- and long-term sales plan with the intention of achieving the given objectives
• Consistently meet revenue goals in accordance with team/organizational goals
• Actively looking for possibilities to upsell and cross-sell to existing customers
• Obtaining referrals from the current clientele to widen the sales pipeline
• Management of customer relationships
• Recognize customer needs and provide insights for improving the product portfolio based on interactions with and feedback from customers
• Management of key accounts

Looking for a responsible and dynamic team player for our company as a cook. Able to adapt fast working environment. Able to cook all kind of indian snacks. Training will be provided. Attractive remuneration awaits the right candidate.

• Punctuality
• Able to cook in fast working environment
• Plan inventory ordering list
• Perform periodic cleaning

1. Ensure the restaurant is run in an efficient manner and proper service is offered at all times

- Manage restaurant environment, handle and schedule regular maintenance and upkeep of restaurant, such as pest control, servicing, etc

- Ensure balanced allocation of duties and shift to staff, following regulated work hours and rest days

- Liase with Hotel team for breakfast and day to day F&B needs

2. Handle customer and Hotel feedback calmly, professionally and efficiently at all times, resolving any disputes and recovering service effectively

- Manage restaurant inventory levels, handling purchasing of necessary items when necessary

3. Experience Requirements:

- Minimum 1 years relevant working experience with at least 1 year in supervisory role

- Familiar with International restaurant menus and operations flow, POS Systems

- Meticulous with an eye for details

- Excellent communication and interpersonal skills

- Able to multi-task and handle high volume of work in fast-paced environment

- Able and willing to work shifts, weekends and public holidays as business dictates

4. Suitable candidates will be offered attractive salary package and other incentives.

JOB SUMMARY

Accountable for overall success of the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all pastry areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all pastry food preparation areas.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in culinary, food and beverage, or related professional area; or
• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years of experience as Executive Pastry Chef / Pastry Chef in the hotel industry.

CORE WORK ACTIVITIES

Leading the Discipline Teams

• Supervises and manages employees; understands employee positions well enough to perform duties in employees' absence.
• Supervises and coordinates activities of cooks and workers engaged in pastry preparation.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Ensures and maintains the productivity level of employees.
• Supervises pastry preparation shift operations.
• Communicates performance expectations in accordance with job descriptions for each position.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results.
• Leads shifts while personally preparing food items and executing requests based on required specifications.
• Represents the property in media events as needed.
• Facilitates pastry classes for customers and the community.

Ensuring Culinary Standards and Responsibilities are Met

• Develops, designs, or creates new ideas and items for pastry kitchen.
• Follows proper handling and right temperature of all food products.
• Maintains food preparation handling and correct storage standards.
• Recognizes superior quality products, presentations and flavor.
• Ensures employees maintain required food handling and sanitation certifications.
• Ensures compliance with all applicable laws and regulations regulations.
• Assists the Executive Chef with menu development associated with pastry.
• Operates and maintains all department equipment and reports malfunctions.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Assists in determining how food should be presented and creates decorative food displays.

Ensuring Exceptional Customer Service

• Monitors and provides service behaviors that are above and beyond for customer satisfaction.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Responds to and handles guest problems and complaints.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Maintaining Culinary Goals

• Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc.
• Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work.
• Supports procedures for food and beverage portion and waste controls.
• Purchases appropriate supplies and manage inventories according to budget.
• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Uses all available on the job training tools for employees.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Provides feedback to employees based on observation of service behaviors.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Respond to any questions from guests and follow up with Japanese speaking guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.

Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global
team, and become the best version of you.