Total 27 quality assurance job vacancies in Health / Beauty / Fitness category in Singapore

Responsibilities:

• Ensure compliance with applicable organization policies, processes and procedures, contributing to the execution of strategies and oversight of programs
• Oversee procedures to ensure that incoming materials including raw materials and commodities comply with company policies and processes.
• Manage investigations related to materials nonconformity with cross functional team.
• Serves as the primary contact to review and follow up on documentation and activities
• Prepare, maintain and facilitate review of the GMP documentations
• Coordinate site supplier quality issues, audit assessments and subsequent follow-up actions.
• Support global supplier quality team initiatives or other site improvement projects.
• Perform review/audit of Incoming material inspection package which includes receiving, sampling and testing compliance.
• Support the Supervisor to analyse and review performance measurements of the Supplier
• Quality Management business processes.
• Provide QA oversight for materials reduced testing program
• Responsible to provide relevant quality metrics reporting in Quality Management review.
• Lead, coordinate and drive cross functional teams/projects where necessary.
• Provide support for regulatory inspections (where necessary) without impacting daily operations
• Promote and follow safety work practices in the workplace
• Maintain high levels of Customer satisfaction by positively managing internal and external relationships
• Any other tasks as and when assigned by the Supervisor

Requirements:

• Diploma/degree in related science fields
• Minimum 3 years of experience in Supplier quality is preferred
• Able to start immediate/ within short notice period

Working hours:

Mon – Fri, 8am-5pm

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Alvin Lee Peck Keong
CEI No.: R1104781
Recruit Express Pte Ltd, EA License No.: 99C4599

In this role, you will work closely with the agency force and agency distribution team to drive Health sales, create sales opportunities, monitoring the sales activities and be the intermediary to all agency support functions. As part of this dynamic role, you will report to the Head of Health Distribution Strategy to drive a productive Agency Distribution for Health.

Job Description:

• Monitor agency sales through appropriate sales analyses and reports
• Be project IC / Lead for assigned Health initiatives and projects
• Create a culture of commitment and achievement
• Work closely with Agency distribution team to drive Health sales
• Assist in the development of sales initiatives to drive activities & performance
• Handle all issues and queries for the Agency Leaders (ALs) and Financial Consultants (FCs) to ensure alignment with PACS goals
• Be the Health Specialist handling product queries
• Develop positive business relationships with internal and external customers
• Manage and drive the implementation of process improvements
• Any other projects or tasks assigned

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Possess strong leadership qualities and a mind towards excellence
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment
• Strong analytical & Excel skills
• Experience in performance management

Working Experience

• Sales experiences in the insurance industry preferably LIFE
• Agency Distribution experience
• Knowledge of MediShield Life and Integrated Shield

Professional Qualifications

• CMFAS M5, M9, M9A and HI certifications is preferred

Education

• Bachelor in Business or related fields of study

Language

• English

1. Revise and review SOPs
2. Review executed MBR/EBR
3. Support manufacturing team with any quality interpretation , queries and issues.
4. Provide quality oversight (participate GEMBA walk, GMP walk)
5. Perform archival of QO documents
6. Perform IQ and OQ. Involve in URS, design specifications

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description:

• To review, develop, implement, monitor and evaluate key performance indicators in alignment with Department of Nursing's set targets.
• Prepare and conduct audits to improve the standards of nursing image and care quality.
• Coordinate and faciliatate root cause analysis sessions for incidents related to Nursing Department.
• Work closely with NDNQI coordinator and indicators' owners to facilitate the collection and submission of NDNQI data.
• Educate nurses about CGH Nursing's Professional Practice Model, the concept of shared governance and Nursing Council.
• Maintain a continuous improvement mind-set to seek evidence-based practices through research.

Job Requirements:

• Possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Nursing or equivalent.
• Advanced diploma / post-basic certificate in any discipline for the Senior Staff Nurse position
• Registered with the Singapore Nursing Board

Only shortlisted candidates will be notified.

Job Description Summary

PRUShield Claims recovery is a key initiative for the Medical Portfolio Management team. It is the process of assisting customers in submitting claims to a third-party insurer. This role includes reaching out to customers via 2-way sms, follow up calls with customers and to follow through with the collation of medical receipts and report on behalf of the customer. The medical documentation is submitted to customer’s HR department and the team will complete the process by following through with the group insurers.

The primary objective of this role is to assist customers and financial consultants with the recovery process. In addition, the specialist must create awareness of the benefits of submitting a recovery claim.

This is an exciting opportunity for those keen on taking on a new challenge that will have a direct positive impact to our organisation’s bottom-line.

Job Description

Objectives for Medical Services Specialist

• Reporting to Medical Services Consultant, you will conduct daily outbound calls to customers and promote the benefits of a recovery claim.
• Achieve performance targets set, which include daily call productivity, contact rate, and success rate.
• Provide assistance to walk-in customers which will be based at our concierge offices/ counters located offsite in our private partner hospitals on PRUShield claims related enquiries including advice on third party recovery and its benefits.
• Collect the patient consent forms of customers who have been admitted to our partner hospitals.
• Reach out to customers who have given their consented to be contacted to offer assistance with claims and also issue transportation vouchers who qualify.

Role & Responsibilities

• Ensure SOP are followed when handling outbound and inbound calls to customers at all times.
• Daily reporting to Medical Services Consultant on call activity and outcomes. Provide end to end support for each case handled.
• Ability to assist customers on their recovery claims process.
• Reply to emails related to claims recovery and concierge services and answer hotline calls.
• Attend service and product trainings or any other trainings as and where required.
• Adhere to standard operating procedures for customer data privacy and protection.
• Provide Team Lead with feedback from customers and financial consultants.
• Adhere to company’s code of conduct.
• Provide on-site concierge services at private panel hospital
• Achieve PRUShield Recovery performance targets set; which include daily call productivity, contact rate, and success rate.

KPIs

You will be required to:

• Make 20-30 outbound calls daily
• Meet the set target for submission of claims to third party insurers
• Meet the set target for recovery payments received from third party insurers
• Attend to calls and emails pertaining to third party recovery and concierge matters within the agreed TATs

Qualifications / Criteria

• Friendly, proactive and service oriented individual.
• Team player and enjoys being in a target driven team.
• Two years’ experience with outbound or in-bound call centre environment.
• One to two years’ experience in integrated shield or life insurance preferred.
• Poly diploma, GCE A level or relevant work experience.
• Life insurance qualifications – Certificate in Life & Health Insurance.

About the Company:

Our client is a leading provider of integrated healthcare solutions in Singapore, dedicated to enhancing the delivery of healthcare services. The company combines innovative technologies with expert logistics and consulting services to streamline healthcare operations. Committed to efficiency and collaboration, the company works with institutions and government agencies to tailor solutions that meet the evolving needs of the healthcare sector. Join their dynamic team and make a meaningful impact in healthcare!

Job Summary:

The Pharmacist - QA plays a key role in maintaining product quality by supporting quality control activities and assisting in the implementation of Quality Plans. The role will involve working with cross-functional teams to ensure compliance with regulatory standards and support the Quality Management System (QMS). This position is ideal for candidates who are detail-oriented, with a passion for ensuring the highest quality standards in pharmaceutical products.

Key Responsibilities:

Customer Relationship Support

• Assist in responding to customer inquiries and addressing product quality concerns.
• Collaborate with internal teams to recommend basic improvements to product services.

Continuous Improvement and Technology Utilization

• Support the implementation of continuous improvement initiatives within the QA process.
• Assist in using data analytics to monitor quality trends and identify areas for improvement.

Quality Assurance and Operations

• Execute established quality procedures and support Supplier Quality activities.
• Assist in monitoring quality activities such as complaints and non-conformities.
• Help generate and prepare reports to meet key performance indicators (KPIs).
• Participate in internal audits and support the implementation of process improvements.

Training and Development Support

• Assist in the coordination of team training on quality-related topics.
• Participate in training on QMS and basic regulatory requirements.
• Support the analysis of training outcomes to identify gaps.

Job Requirements:

• Bachelor’s degree / Diploma in Pharmacy or a related field.
• Experience in pharmacy practice, quality assurance, or regulatory compliance.
• Strong analytical skills and proficiency in data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work with cross-functional teams and manage multiple priorities.

How to Apply:

Interested candidates, please submit your updated resume by using Apply button

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027

Job Responsibilities:

• Coordinate and Schedule Diabetic Foot Screening Services, Diabetic Retinal Photography and Nurse Counselling Services
• Assist in implementation and educating patients on Healthier SG and benefits
• To work closely with the GPs to manage identified patients who need support and referral to community services
• Tracks, Monitors and follows up on the quality of care provided by GPs and other Primary care professionals and to ensure maintenance of good clinical care
• Assists GPs in extraction and submission of data and other relevant administrative work
• Involve in the PCN planning team to ensure smooth coordination within PCN
• Has experience conducting screening and provide comprehensive health education to patients with chronic conditions
• Ability to assess patient’s medication compliance, social history, current lifestyle and dietary habits
• Has the ability to provide good clinical judgement, provide patient care in line with work instructions and protocols
• Assist in data collection for quality improvement projects
• Willing to work on Saturdays when required
• Perform any other task assigned by PCN leader or Supervisor

Job Requirements:

• Diploma or degree in Nursing
• Registered Nurse with the Singapore Nursing Board
• Experience in mental health and chronic disease management will be an advantage
• Experience in healthcare or social services
• Good interpersonal and communication skills
• Has a positive attitude and a good team player
• Fluent in English, Chinese and a local dialect to communication with senior citizens

Job Description:

• To review, develop, implement, monitor and evaluate key performance indicators in alignment with Department of Nursing's set targets.
• Prepare and conduct audits to improve the standards of nursing image and care quality.
• Coordinate and faciliatate root cause analysis sessions for incidents related to Nursing Department.
• Work closely with NDNQI coordinator and indicators' owners to facilitate the collection and submission of NDNQI data.
• Educate nurses about CGH Nursing's Professional Practice Model, the concept of shared governance and Nursing Council.
• Maintain a continuous improvement mind-set to seek evidence-based practices through research.

Job Requirements:

• Possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Nursing or equivalent.
• Advanced diploma / post-basic certificate in any discipline for the Senior Staff Nurse position
• Registered with the Singapore Nursing Board

Only shortlisted candidates will be notified.

About the Company:

Our client is a leading provider of integrated healthcare solutions in Singapore, dedicated to enhancing the delivery of healthcare services. The company combines innovative technologies with expert logistics and consulting services to streamline healthcare operations. Committed to efficiency and collaboration, the company works with institutions and government agencies to tailor solutions that meet the evolving needs of the healthcare sector. Join their dynamic team and make a meaningful impact in healthcare!

Job Summary:

The Senior Pharmacist ensures quality control throughout the production process by inspecting products, implementing customized Quality Plans, and addressing customer complaints. This role requires expertise in regulatory affairs and compliance to align the Quality Management System (QMS) with industry standards. The Senior Pharmacist will drive continuous improvement initiatives, develop documentation and training, and effectively communicate with stakeholders.

Key Responsibilities:

Customer Relationship Management

• Maintain strong customer relationships, addressing inquiries and resolving product issues.
• Collaborate with teams to recommend enhancements to product services.

Continuous Improvement and Technology Advancement

• Drive research for product development to maximize customer value.
• Promote technology adoption and utilize data analytics to identify trends.
• Implement lean practices and monitor quality process gaps.

Quality Assurance and Operations

• Oversee quality plan frameworks and ensure QA alignment with various teams.
• Execute approved quality procedures and manage Supplier Quality.
• Customize Quality Plans for individual clients.
• Monitor quality activities including complaints and non-conformities, and generate reports to meet KPIs.
• Conduct audits and recommend process improvements.

Team Leadership and Development

• Lead training initiatives to improve team performance and retention.
• Develop and deliver training on Quality Management Systems (QMS) and regulatory requirements.
• Analyze training outcomes to address gaps and foster a culture of professional growth.

Job Requirements:

• Bachelor’s degree in Pharmacy or a related field.
• Experience in pharmacy practice, quality assurance, or regulatory compliance.
• Strong analytical skills and proficiency in data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to lead cross-functional teams and manage multiple priorities.

How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027

Responsibilities:

• Support review and investigation of Hospital Incident Reports
• Provide secretariat support to meetings and committees (e.g. Total Quality Management Committee, Incident Review Committee for Serious Reportable Events Various Quality Assurance Committees) and see to the follow-up of all matters arising on all related activities.
• Provide secretarial and admin support for monthly Senior leadership’s Quality & Safety walkabout
• Support and coordinate the efforts in the annual review of departmental policies.
• Support and organize the annual Quality & Safety Day.
• Collaborate with external organizations for quality improvement efforts such as organizing Quality Conferences and cross-institutional improvement projects.
• Support the projects or poster submission to external award platforms.
• Coordinate MOH, AIC, or hospital initiated surveys (e.g. Patient Safety Culture Survey, Patient Experience Survey), analyze data, and follow up with improvement efforts.
• Undertake any special projects or initiatives as assigned by the supervisor and/or Head of Department.
• Any other tasks as assigned by HOD.

Requirements:

• min. Bachelor’s degree, preferably in a healthcare-related discipline
• At least 5 years of relevant work experience in healthcare quality, preferably clinical quality related
• Experience in facilitating quality improvement workshops and conducting training such as Root Cause Analysis, and Plan-Do-Study-Act.
• Excellent planning, analytical, problem-solving, and communication skills.
• Personality traits: Highly motivated and self-driven with a positive can-do attitude and perseverance to overcome challenges.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Description:

• To review, develop, implement, monitor and evaluate key performance indicators in alignment with Department of Nursing's set targets.
• Prepare and conduct audits to improve the standards of nursing image and care quality.
• Coordinate and faciliatate root cause analysis sessions for incidents related to Nursing Department.
• Work closely with NDNQI coordinator and indicators' owners to facilitate the collection and submission of NDNQI data.
• Educate nurses about CGH Nursing's Professional Practice Model, the concept of shared governance and Nursing Council.
• Maintain a continuous improvement mind-set to seek evidence-based practices through research.

Job Requirements:

• Possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Nursing or equivalent.
• Advanced diploma / post-basic certificate in any discipline for the Senior Staff Nurse position
• Registered with the Singapore Nursing Board

Only shortlisted candidates will be notified.

Responsibilities:

• Support review and investigation of Hospital Incident Reports
• Provide secretariat support to meetings and committees (e.g. Total Quality Management Committee, Incident Review Committee for Serious Reportable Events Various Quality Assurance Committees) and see to the follow-up of all matters arising on all related activities.
• Provide secretarial and admin support for monthly Senior leadership’s Quality & Safety walkabout
• Support and coordinate the efforts in the annual review of departmental policies.
• Support and organize the annual Quality & Safety Day.
• Collaborate with external organizations for quality improvement efforts such as organizing Quality Conferences and cross-institutional improvement projects.
• Support the projects or poster submission to external award platforms.
• Coordinate MOH, AIC, or hospital initiated surveys (e.g. Patient Safety Culture Survey, Patient Experience Survey), analyze data, and follow up with improvement efforts.
• Undertake any special projects or initiatives as assigned by the supervisor and/or Head of Department.
• Any other tasks as assigned by HOD.

Requirements:

• min. Bachelor’s degree, preferably in a healthcare-related discipline
• At least 5 years of relevant work experience in healthcare quality, preferably clinical quality related
• Experience in facilitating quality improvement workshops and conducting training such as Root Cause Analysis, and Plan-Do-Study-Act.
• Excellent planning, analytical, problem-solving, and communication skills.
• Personality traits: Highly motivated and self-driven with a positive can-do attitude and perseverance to overcome challenges.

Interested applicants, please email your updated CV to [email protected] or WA 96208236 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R1552331

EA Personnel Name: Kate Leau Wei Xuan

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Materials Management

• Execute quality procedures and related inspection/ release activities.
• Manage and participate in new material qualifications, execution of inspection activities, preparation of inspection reports, as applicable.
• Oversee and ensure non-compliance materials are maintained in the appropriate lot status in the inventory system and proper storage locations.
• Ensure retention samples, blinding samples, and printed labels are accounted for.
• Review and approve the label print request, if applicable.
• Support and manage both the Product Incoming and In-process inspection activities conform to the requirements prior to release activities.

Analysis & Trending

• Track incoming materials performance indicators and establish trend analysis (where necessary) for quality improvement initiatives.
• Support and participate in Quality Management Review when needed.

Audit Activities

• Plan and execute internal audit/ self-inspection in accordance with written procedures. Ensure selfinspections are completed within the timeline.
• Co-host or participate in external audit activities, e.g. Regulatory, customers and supplier audits/ inspections.

Quality Management System

• Escalate and report non-compliance practices and activities for corrective and preventive actions.
• Support review and approval of Change Control, Customer Complaints and Deviations, CAPA and Risk

Assessments.

• Initiate Change Control, Customer Complaints and Deviations, CAPA and Risk Assessments associated with Quality Operations.'

For interested candidate, please email your resumes to [email protected]

Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C4599

Job Purpose

You will be handling insurance claims assessment under the accident and health plans. You will also be given the opportunity to be part of an exciting team with involvement in customer service initiatives and projects to improve the claims experience.

The Job

• Determine policy coverage, establish proof of loss with proper documentation and provide accurate and timely assessment of medical claims within the required service standards and ensure that claims are paid accurately and promptly
• Handle medical report cases and appeals
• Seek clarifications and liaise with medical institutions and policyholders on outstanding requirements
• Deliver excellent service and enhance customer and distribution channels relationship management
• Attend to escalated claims enquiries
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices
• Ensure compliance with internal and external regulatory and legal matter
• Any other ad-hoc projects assigned by supervisor
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Diploma, Degree or Professional Insurance Certificate with at least 3 years of relevant accident and health claims experience
• Prior experience in life and PA claims will be an added advantage
• Good medical knowledge and ability to explain medical conditions in insurance context
• Strong analytical, written and communication skills
• Customer-centric and meticulous with the ability to work under pressure
• A team player
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You will be responsible for the benefit mapping/ claim tagging/ claim assessment under the health plan. You will also be given the opportunity to be part of an exciting team with involvement in service excellence initiatives and projects to improve the claims experience.

The Job

• Provide accurate and timely assessment of health claims within the required service standards including data benefit mapping/ claim tagging and ensure that claims are paid accurately and promptly
• Seek clarifications and liaise with policyholders on outstanding requirements
• Attend to claims enquiries
• Ensure compliance with internal and external regulatory and legal matter
• Any other ad-hoc duties as assigned by supervisor
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Diploma, Degree or Professional Insurance Certificate with at least 1 years of relevant accident and health claims experience
• Prior experience in life claims will be an added advantage
• Strong analytical, written and communication skills
• Customer-centric and meticulous with the ability to work under pressure
• A team player
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Description:

• To review, develop, implement, monitor and evaluate key performance indicators in alignment with Department of Nursing's set targets.
• Prepare and conduct audits to improve the standards of nursing image and care quality.
• Coordinate and faciliatate root cause analysis sessions for incidents related to Nursing Department.
• Work closely with NDNQI coordinator and indicators' owners to facilitate the collection and submission of NDNQI data.
• Educate nurses about CGH Nursing's Professional Practice Model, the concept of shared governance and Nursing Council.
• Maintain a continuous improvement mind-set to seek evidence-based practices through research.

Job Requirements:

• Possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Nursing or equivalent.
• Advanced diploma / post-basic certificate in any discipline for the Senior Staff Nurse position
• Registered with the Singapore Nursing Board

Only shortlisted candidates will be notified.

Job Description:

• To review, develop, implement, monitor and evaluate key performance indicators in alignment with Department of Nursing's set targets.
• Prepare and conduct audits to improve the standards of nursing image and care quality.
• Coordinate and faciliatate root cause analysis sessions for incidents related to Nursing Department.
• Work closely with NDNQI coordinator and indicators' owners to facilitate the collection and submission of NDNQI data.
• Educate nurses about CGH Nursing's Professional Practice Model, the concept of shared governance and Nursing Council.
• Maintain a continuous improvement mind-set to seek evidence-based practices through research.

Job Requirements:

• Possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Nursing or equivalent.
• Advanced diploma / post-basic certificate in any discipline for the Senior Staff Nurse position
• Registered with the Singapore Nursing Board

Only shortlisted candidates will be notified.

Main duties and responsibilities:

To support the local team in all QEHS related compliance and performance of TES Singapore sites, which includes but not limited to emergency response (drills and TTX), incident investigation and IH monitoring, etc. Also, includes all Environmental related matters and regulatory reporting, global QEHS procedures & programs and overall lead for all QEHSMS / R2 audits, 3rd party certifications and customer audits as well as supporting Group EHS.

Environment:

• Reporting of QEHS performance metric reporting and activities to Global/ Group EHS Manager.
• Provide guidance on QEHS best practice principles, techniques and culture in Singapore sites.
• Compilation and submission of annual recycling data and other relating environment related info to relevant competent authorities.
• Maintain Basel Permit / Import Approval of all sites, including applications and tracking of movement documents.

Audit:

• Ensure Singapore sites are aware of and complying with Corporate/ Group QEHS policies, standards and programs, and local legislations.
• Program lead for 3rd party (ie. QEHSMS & R2) audits and key customer accounts on QEHS audits, provide resource and preparing Singapore sites with upcoming audits, tracking & reporting of audit results and monitor closure of corrective actions.
• Develop and conduct Singapore sites QEHS Audit program to ensure compliance to EHS regulations and Global EHS standards. Track & report audit results and monitor closure of corrective actions.
• Analyse data from EHS audits (including 3rd party QEHSMS & R2 certification audits and key account QEHS audits) to identify trends and provide feedback and preventative measures.

Other support:

• Support the development & implementation of One TES IMS – global QEHS procedures and programs.
• Monthly tabulation and submission of Basel permits status reporting for Exco meeting.
• Provide coordination and administrative support to QEHSMS & R2 certification program in Singapore.
• Support global initiative programs / activities as assigned.

Job Requirements:

• Diploma / Degree in any Engineering discipline and registered WSHO and FSM.
• Good to have: Qualified industrial first aider, noise monitoring office or any other IH related experience.
• Proficient in English and Mandarin and good report writing skills, familiar with Microsoft office.
• Trained in/ familiar with ISO 14001, ISO 45001, ISO 9001 and Responsible Recycling (R2) or equivalent.
• Experience with handling government agencies and knowledge in license and permit application from agencies such as NEA, MOM, SCDF, PUB and SPF.
• 5-8 years of working experience as in WSH related fields or equivalent in manufacturing / electronic or chemical industries.
• Experience in conducting ISO 9001/ ISO 14001/ ISO 45001/ R2 audits or handling OSH related audits.
• Good communication skills, team player, responsible, take initiatives and work independently without much supervision.

Good to have:

• Registered WSHO & FSM.
• Proficient in English, Mandarin and good report writing skills, familiar with Microsoft office with auditing experience in ISO 14001, ISO 45001 or ISO 9001.
• At least 5-8 years of working experiences as in WSH related fields or equivalent in manufacturing/ electronic or chemical industries.
• Good leadership skills to be able to guide and lead a team of EHS professionals.

Job Summary:

In this role, you will be responsible for providing support to the medical underwriting team on all related activities for Enterprise Business. You will report to the Team Lead of Enterprise Business Operations in supporting all key underwriting related activities for the EBO business within department’s agreed service standard and turnaround time.

Job Description:

• To handle underwriting administrative work including but not limited to letter issuance and mailing, documents receiving and filing, cheque issuance for medical payment.
• To handle enquiries from clients, distribution channels, and different stakeholders to provide support and servicing on matters relating to underwriting.
• To ensure all the underwriting records/ tracking are correctly updated.
• To involve in ad-hoc underwriting related system enhancements or projects
• To assist with adhoc admin duties as per required

Working Experience:

• 1 year working experience with insurers or insurance related industry.
• Fresh graduates are welcome.

Requirements:

• Proficient in MS Office.
• Good team-work and multitasking capabilities
• Self-motivated and keen learner

Education:

• ITE, Diploma or Degree

Job Description:

• To review, develop, implement, monitor and evaluate key performance indicators in alignment with Department of Nursing's set targets.
• Prepare and conduct audits to improve the standards of nursing image and care quality.
• Coordinate and faciliatate root cause analysis sessions for incidents related to Nursing Department.
• Work closely with NDNQI coordinator and indicators' owners to facilitate the collection and submission of NDNQI data.
• Educate nurses about CGH Nursing's Professional Practice Model, the concept of shared governance and Nursing Council.
• Maintain a continuous improvement mind-set to seek evidence-based practices through research.

Job Requirements:

• Possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Nursing or equivalent.
• Advanced diploma / post-basic certificate in any discipline for the Senior Staff Nurse position
• Registered with the Singapore Nursing Board
• Must have fully completed COVID-19 vaccinations

Only shortlisted candidates will be notified.

You are part of the Quality Management team specialised in managing the Laboratory Quality System. This includes working with the laboratory management and all lab sections on quality matters. You will assist the Quality Manager to manage document control, accreditation compliances, and submission of quality reports for accreditation and for hospital management. You will be involved in various audits as well as documentation of audit reports and follow-ups. Other duties include preparation for quality management reviews, external quality assurance reviews, customer service surveys, follow-up of risk management and root cause analysis. You are expected to work amicably with other departments in hospital improvement projects.

Position offered is commensurate with relevant experience.

Requirements:

• PhD, MSc or Degree in Science discipline
• Candidate with relevant experiences in managing quality management system is preferred
• Experience in organising / participation in College of American Pathologists (CAP) and/or Good Manufacturing Practices (GMP) accreditation is advantageous
• Enthusiastic team player with attention to details
• Ability to work in a fast paced environment
• Excellent communication skills (written and oral)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

As a health analytics manager, you will support the objectives of Prudential's health strategy, develop a roadmap and use cases that align with it, and lead the delivery of health analytics products. You will work closely with data science and data engineering teams to leverage data and insights to improve health outcomes and customer experience. You will also collaborate with business stakeholders and external partners to understand their needs and provide actionable recommendations.

Job Description:

• Define and execute the health analytics strategy and roadmap, ensuring alignment with Prudential's health vision and goals.
• Manage the end-to-end delivery of health analytics products, from ideation to deployment, ensuring quality, timeliness, and scalability.
• Work with data science and data engineering teams to design, develop, and test data models, algorithms, and pipelines that support health analytics use cases.
• Work with business stakeholders and external partners to understand their requirements, challenges, and opportunities, and provide data-driven solutions and insights.
• Communicate and present health analytics findings and recommendations to senior management and relevant audiences, using clear and compelling visualizations and narratives.
• Stay abreast of the latest trends, technologies, and best practices in health analytics, and identify opportunities for innovation and improvement.

Who we are looking for:

• Bachelor's degree or higher in data analytics, data science, statistics, mathematics, computer science, or related field.
• At least 8-10 years of experience in data analytics, data science, or related role in the insurance or health industry.
• Familiarity with end-to-end analytics solutions build and servicing, code writing, and code testing best practices is essential.
• Experience in translating business problems into data and analytics solutions and influencing senior stakeholders and business partners in their adoption.
• Communication and presentation abilities to convey complex technical concepts to non-technical stakeholders.
• Proficiency in programming languages and tools (e.g. Python, SQL, Spark)
• Understanding of cloud-based data platform and analytics technologies (e.g., Azure, Databricks, MLflow)
• Ability to work independently and in a team, and to handle multiple tasks and deadlines.
• Passionate about improving health outcomes and customer experience through data and analytics.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Description:

• To review, develop, implement, monitor and evaluate key performance indicators in alignment with Department of Nursing's set targets.
• Prepare and conduct audits to improve the standards of nursing image and care quality.
• Coordinate and faciliatate root cause analysis sessions for incidents related to Nursing Department.
• Work closely with NDNQI coordinator and indicators' owners to facilitate the collection and submission of NDNQI data.
• Educate nurses about CGH Nursing's Professional Practice Model, the concept of shared governance and Nursing Council.
• Maintain a continuous improvement mind-set to seek evidence-based practices through research.

Job Requirements:

• Possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Nursing or equivalent.
• Advanced diploma / post-basic certificate in any discipline for the Senior Staff Nurse position
• Registered with the Singapore Nursing Board
• Must have fully completed COVID-19 vaccinations

Only shortlisted candidates will be notified.

PRUShield Claims recovery and PRUShield Policy Management are two main key initiatives for the Medical Portfolio Management team. Under PRUShield Claims recovery, our team assists customers in submitting claims to a third-party insurer. This role includes reaching out to customers when their PRUShield claims have been approved, follow up calls with customers and to assist customers with the collation of medical receipts and reports on behalf of the customer. The claims documentation and requirements are submitted to customer’s HR department or group insurer and the team will complete the process by following through with the group insurers.

The primary objective of this role is to assist customers and financial consultants with the recovery process. In addition, the specialist must create awareness of the benefits of submitting a recovery claim.

Under PRUShield Policy Management, you will perform a series of end-to-end policy transaction requests across the PRUShield Policy Management Team. The requests are Reinstatement, Upgrade, Downgrade, Conversion, Change of Payor, Termination, etc.

This is an exciting opportunity for those keen on taking on a new challenge that will have a direct positive impact to our organization's bottom-line.

Medical Services Specialist

• Reporting to Senior Shield Consultant, you will conduct daily outbound calls to customers and promote the benefits of a recovery claim.
• Achieve performance targets set; which include daily call productivity, contact rate, and success rate.
• Process end to end policy transaction requests in accordance to guidelines, service standard and quality
• Perform policy assessment and judgment on policy changes
• Follow up with customers on transaction requests
• Provide support and services to Financial Consultants (FC) on Policy Servicing matters
• Handle appeals and cases escalated from FC and customer complaints

PRUShield Recovery:

• Ensure SOP are followed when handling outbound and inbound calls to customers at all times.
• Daily reporting to PRUShield Recovery Team Lead on call activity and outcomes.
• Provide end to end support for each case handled.
• Ability to assist customers on their recovery claims process.
• Attend service and product trainings or any other trainings as and where required.
• Adhere to standard operating procedures for customer data privacy and protection (PDPA).
• Provide Team Lead with feedback from customers and financial consultants.
• Adhere to company’s code of conduct.
• Provide administrative support such as arranging courier, collecting courier, scanning and printing documents.

PRUShield Policy Management:

• Process Shield Policy transaction requests such as Reinstatement, Upgrade, Downgrade, Conversion, Change of Payor, Termination, etc, ensuring that TAT and Productivity KPIs are met
• Adhere to all SOPs, guidelines, PDPA, are met
• Ability to use SAP to reply to email enquiries from Call Centre
• Perform policy assessment whether the transaction requests can be processed. Ensure all checks are in place such as signatures, policy number, policyholder name, etc.
• Under the PRUShield products and CPF policy guidelines

You will be required to:

• Make 20-30 outbound calls daily
• Meet the set target for submission of claims to third party insurers
• Meet the set target for recovery payments received from third party insurers
• Attend to calls and emails pertaining to third party recovery within the agreed TATs
• Process between 10-15 PRUShield policy requests a day

Who we are looking for:
Competencies & Personal Traits

• Meticulous, able to process backend systems with accuracy
• A keen learner and able to work independently
• Friendly, proactive and service oriented individual with good interpersonal and communication skills
• Problem solving skills and a great team player who enjoys being in a target driven team
• Team player and enjoys interacting with customers

Working Experience

• At least two years’ experience in a customer service capacity or outbound/ in-bound call centre environment
• One to two years’ experience in integrated shield/ life insurance/ claims will be advantageous

Professional Qualifications

• Life insurance qualifications – Certificate in Life & Health Insurance will be an added advantage
• Proficient in MS Office such as Word and Excel

Education

• Poly diploma, GCE A level or relevant work experience

Language

• Strong command of the English language

Professional Qualifications

• • Life insurance qualifications – Certificate in Life & Health Insurance will be an added advantage

Education

• • Poly diploma, GCE A level or relevant work experience

Language

• • Strong command of the English language

Main duties and responsibilities:

To support the local team in all QEHS related compliance and performance of TES Singapore sites, which includes but not limited to emergency response (drills and TTX), incident investigation and IH monitoring, etc. Also, includes all Environmental related matters and regulatory reporting, global QEHS procedures & programs and overall lead for all QEHSMS / R2 audits, 3rd party certifications and customer audits as well as supporting Group EHS.

Environment:

• Reporting of QEHS performance metric reporting and activities to Global/ Group EHS Manager.
• Provide guidance on QEHS best practice principles, techniques and culture in Singapore sites.
• Compilation and submission of annual recycling data and other relating environment related info to relevant competent authorities.
• Maintain Basel Permit / Import Approval of all sites, including applications and tracking of movement documents.

Audit:

• Ensure Singapore sites are aware of and complying with Corporate/ Group QEHS policies, standards and programs, and local legislations.
• Program lead for 3rd party (ie. QEHSMS & R2) audits and key customer accounts on QEHS audits, provide resource and preparing Singapore sites with upcoming audits, tracking & reporting of audit results and monitor closure of corrective actions.
• Develop and conduct Singapore sites QEHS Audit program to ensure compliance to EHS regulations and Global EHS standards. Track & report audit results and monitor closure of corrective actions.
• Analyse data from EHS audits (including 3rd party QEHSMS & R2 certification audits and key account QEHS audits) to identify trends and provide feedback and preventative measures.

Other support:

• Support the development & implementation of One TES IMS – global QEHS procedures and programs.
• Monthly tabulation and submission of Basel permits status reporting for Exco meeting.
• Provide coordination and administrative support to QEHSMS & R2 certification program in Singapore.
• Support global initiative programs / activities as assigned.

Job Requirements:

• Diploma / Degree in any Engineering discipline and registered WSHO and FSM.
• Good to have: Qualified industrial first aider, noise monitoring office or any other IH related experience.
• Proficient in English and Mandarin and good report writing skills, familiar with Microsoft office.
• Trained in/ familiar with ISO 14001, ISO 45001, ISO 9001 and Responsible Recycling (R2) or equivalent.
• Experience with handling government agencies and knowledge in license and permit application from agencies such as NEA, MOM, SCDF, PUB and SPF.
• 5-8 years of working experience as in WSH related fields or equivalent in manufacturing / electronic or chemical industries.
• Experience in conducting ISO 9001/ ISO 14001/ ISO 45001/ R2 audits or handling OSH related audits.
• Good communication skills, team player, responsible, take initiatives and work independently without much supervision.

Good to have:

• Registered WSHO & FSM.
• Proficient in English, Mandarin and good report writing skills, familiar with Microsoft office with auditing experience in ISO 14001, ISO 45001 or ISO 9001.
• At least 5-8 years of working experiences as in WSH related fields or equivalent in manufacturing/ electronic or chemical industries.
• Good leadership skills to be able to guide and lead a team of EHS professionals.