Total 14 service centre manager job vacancies in Human Resources category in d16 upper east coast bedok eastwood kew drive

Supervisory Responsibilities:

1. Recruits, interviews, hires, and trains new staff in the department.

2. Oversees the daily workflow of the department.

3. Provides constructive and timely performance evaluations.

4. Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

5. Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.

6. Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise.

7. Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.

8. Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.

9. Oversee and manage performance appraisal system that drives high performance.

10.Creates learning and development programs and initiatives that provide internal development opportunities for employees.

11. Carry out employee disciplinary meetings, terminations, and investigations.

12. Maintains compliance with local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance with local employment laws.

13. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

14. Performs other duties as assigned by management.

Required Skills/Abilities:

• Bachelor's Degree in Human Resources, Business Administration, or related field required.
• Minimum of 5 years of human resource management experience, preferably working in the construction industry.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management.

The HR Manager is responsible for managing the full spectrum of human resources functions in the organization. The HR Manager will work closely with business stakeholder, department heads, and employees to ensure the effective management of the workforce and the alignment of HR initiatives with the company’s strategic objectives.

• Collaborate with leaders and department heads to determine staffing needs and forecast talent requirements based on business goals.
• Manage the full recruiting lifecycle (source, screen, interview, hire and onboard) and keep track of job boards, social networks, industry contacts and other platforms that enable HR hiring especially for logistics and retail front-line positions.
• Overseeing company performance appraisal process by effectively managing the performance of employees and ensuring the development and retention of top talent.
• Develops and maintains a fair, competitive, and motivating compensation and benefits structure that supports the overall goals of the business and promotes employee satisfaction and retention.
• Streamline and maintain a record of the company's monthly incentives/commissions, and regularly review the incentives/commissions scheme to ensure it aligns with the business objectives.
• Identify the learning and development needs of employees in collaboration with managers to ensure the workforce has the skills needed to achieve organizational goals.
• Understanding of employee relations strategies to ensure a positive work environment and handling conflicts, grievances, and employee complaints in a fair manner.
• Ensure compliances to all relevant labour laws, including those related to employment contracts, benefits, and workplace rights.
• Oversee and manage all aspects of the company's insurance policies, ensuring adequate coverage for all risks. This includes coordinating renewals, reviewing policy terms, and liaising with insurance providers to ensure optimal coverage and cost-efficiency.
• Align HR initiatives with the organization’s overall strategic objectives, ensuring HR supports the company’s long-term goals.
• Oversee the HR department’s budget, ensuring cost-effective solutions are implemented for all HR functions.
• Prepare and present HR reports to management, offering insights on staffing, turnover, employee performance, and other key HR metrics.
• Any other duties as assigned by the Management

Requirements:

• Possess Diploma/Degree in Human Resource Management, Business Administration, or a related field.
• Minimum 3-5 years of experience in a human resources or HR-related role, with at least 2-3 years in a managerial position preferable in Retail/Service Industry
• Proficiency in Microsoft Office Suite (Excel for reports/ data analysis, PowerPoint for presentations, Word for policies and internal communication).
• Knowledge of Labor Laws: Strong understanding of local Employment Act, and compliance requirements, such as anti-discrimination, Tafep guidelines, and other HR-related legalities.
• Ability to identify challenges or HR-related issues, analyse root causes, and propose solutions, especially in areas like performance, employee relations, and retention.
• Mature with strong interpersonal skills and the ability to communicate effectively with employees at all levels of the organization.

Job Description

1. Reporting to the Vice President, Human Resources, this generalist role will be responsible for managing the full spectrum of HR and end-to-end employee lifecycle processes.
2. Partner Business Units to advise stakeholders and support in HR matters, such as manpower planning and budgeting, recruitment, remuneration, performance and talent management, learning and development, disciplinary and grievances etc.
3. Support in developing, reviewing and updating of HR policies. Keep abreast of HR regulations and best market practices, to recommend enhancement of practices and streamlining of processes.
4. Plan and lead in driving employee engagement programs and events to promote a positive and inclusive workplace culture.
5. Oversee the assessment of learning and development needs, and administration of training budget and course registrations.
6. Lead in HR System and maintain accurate HR reports, records and documentation. Conduct data analysis to identify trends and insights to support decision making and reviews.
7. Lead and manage office administration, which includes office planning, employee travel management, procurement of office stationery, equipment and other supplies etc.
8. Support in other relevant duties as assigned.

Job Requirements

• Degree in HR, Business or related discipline.
• Minimum 7 years of relevant experience. Prior experience from public sector will be an added advantage.
• Well-versed with Singapore Employment Act.
• A team player with strong stakeholder management, problem-solving and communication skills.
• Proactive, resourceful and ability to prioritise effectively.

Job Description

1. Reporting to the Vice President, Human Resources, this generalist role will be responsible for managing the full spectrum of HR and end-to-end employee lifecycle processes.
2. Partner Business Units to advise stakeholders and support in HR matters, such as manpower planning and budgeting, recruitment, remuneration, performance and talent management, learning and development, disciplinary and grievances etc.
3. Support in developing, reviewing and updating of HR policies. Keep abreast of HR regulations and best market practices, to recommend enhancement of practices and streamlining of processes.
4. Plan and lead in driving employee engagement programs and events to promote a positive and inclusive workplace culture.
5. Oversee the assessment of learning and development needs, and administration of training budget and course registrations.
6. Lead in HR System and maintain accurate HR reports, records and documentation. Conduct data analysis to identify trends and insights to support decision making and reviews.
7. Lead and manage office administration, which includes office planning, employee travel management, procurement of office stationery, equipment and other supplies etc.
8. Support in other relevant duties as assigned.

Requirements:

1. Degree in HR, Business or related discipline.
2. Minimum 7 years of relevant experience. Prior experience from public sector will be an added advantage.
3. Well-versed with Singapore Employment Act.
4. A team player with strong stakeholder management, problem-solving and communication skills.
5. Proactive, resourceful and ability to prioritise effectively.

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics

1. To maintain time management system, process payroll, CPF, IR8A and prepare related personnel reporting.

2. To maintain personnel, leave, medical, training records.

3. To perform staff recruitment, interviews, orientation, induction, exit clearance.

4. To coordinate and arrange staff training.

5. To process work permit, employment pass applications.

6. To liaise with government bodies, staff and suppliers with regard to personnel, immigration, levy, personal income tax matters.

7. To perform office administration tasks including procurement of office equipment and supplies, insurance, travel bookings, issue of stationery and staff uniform.

8. To give suggestions on the improvement of all assigned tasks with regard to efficiency and effectiveness.

9. To perform administration matters: coordinate the maintenance of office equipment, air-con, area cleaning, door access and security system, phone and public announcement system.

10. To liaise with government bodies, staff and suppliers with regard to personnel, immigration, levy, personal income tax matters.

11. To supervise Administrative Assistant.

12. To assist Financial Controller in HR and administration matters.

We are seeking an Senior HR Generalist who will work closely with various departments in driving HR operational excellence for the company.

We are a growing company. We are people oriented and we take care of all our staff. We provide lunch and staff discount as well as other benefits.

• Handling Staff Payroll
• Responsible for administration, analyze compensation surveys and obtain all necessary information to prepare compensation proposal and budgets.
• supporting an employee's onboarding and offboarding cycle.
• Advice employees on personnel issue, including compensations and benefits policy.
• Prepare letters for emplyees as and when, e.g.: confirmation letter, acceptance of resignation,
• Support on the HR policy and procedure establishment and improvement.
• Ensure that all employee relations issues are properly identified, reported, investigated, and resolved.
• Ensure all HR practices; records, etc. are in full compliance with statutory requirements.
• Post Job vancancies at different job portals, shortlisting and arrange interview for both candidates and hiring managers.
• Build rapport with other outlets admin/operations team.
• Responsible for completion and submitting of surveys from government statuary board.
• Support recruitment in doing online job posting, shortlisting potential candidates, arrange job interview for candidates and hiring managers.
• Participate in other HR projects, programs or activities, as assigned.

Requirements:

• Candidate must possess basic computer skills and be able to use Microsoft Excel, Word and Powerpoint.
• Positive working attidude and positive mindset. Can do spirit.
• Result oriented
• Good interpersonal and communication skills
• Good writing skill
• Tact savvy
• Be able to speak multible languages will be an advantage
• No prior experience are also welcome to apply

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

To work with the Director, Student Recruitment and Admissions, for the planning and managing of the University’s student recruitment strategies, operational plans for marketing, outreach and promotional events, competitor analysis and budget management. In addition, to oversee CRM functions including provision of programme advisory to prospective applicants, calls and leads management.

What You Will Be Doing

Student Recruitment and Outreach

• To plan and manage student recruitment and outreach activities/events such as open houses, education fairs, information sessions, seminars, talks, school/university/company visits, etc., for the purpose of recruiting students.
• To plan and organise outreach activities/events, for e.g., dialogue sessions, for the Schools.
• To collaborate with external stakeholders, for e.g., Institutes of Higher Learning (Polytechnics and ITE) and industry partners, to organise outreach activities/events to promote the University’s programmes locally.
• To make presentations to prospective applicants at outreach events such as open houses, education fairs, information sessions, etc., conducted in schools, polytechnics, universities, external organisations, and so on.
• To produce and keep updated all marketing collaterals including prospectuses, brochures, inserts, flyers and any other marketing/publicity materials.
• To prepare student recruitment reports with details of outreach strategies and execution plans.
• To prepare and manage budget and financial reports of student recruitment and outreach expenses.
• To manage and analyse the statistics of student recruitment and outreach activities/events.
• To prepare competitor analysis reports, where required.
• To source for sponsor organisations for sponsorship programme.

Programme Counselling and Customer Service

• To manage enquiries and provide appropriate counselling, guidance and encouragement to the general public attending the outreach activities/events who are interested in the University’s programmes.
• To manage programme enquiries via phone, email and walk-ins, etc., received by staff.
• To manage the leads database, the CRM system and the SRC hotline.
• To prepare and analyse email and hotline statistical reports for service quality monitoring and improvement purposes.
• To manage and analyse leads captured via phone, email, walk-ins and from other student recruitment and outreach activities, and to provide recommendations for improvements.
• To manage and review all enquiries and feedback from interested applicants/signed-up applicants.

Website Management

• To ensure accurate and up-to-date information relating to SRC’s sections on the SUSS website.
• To copy edit/vet all publicity materials relating to SRC before the information is posted on the SUSS website.

Job Requirements

• Degree with at least 5 years of relevant working experience, preferably in marketing and business-oriented with customer service focused perspective, of which 3 years at managerial level.
• Proficient in Microsoft Office.
• A good team player with good interpersonal, communication, presentation and writing skills.
• Pleasant disposition with good customer service skills.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Resourceful and ability to multi-task in a fast-paced environment.
• Enjoys meeting people and organising activities.
• An eye for detail.
• Mature, meticulous and possess a high level of discretion and integrity.
• Bilingual with good command of written and spoken English.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Senior HR Executive/Assistant HR Manager

Roles & Responsibilities

Responsibilities:

· Perform full spectrum of HR functions and administration including recruitment, staff engagement, training and development, termination of service, and advisory on HR policies and procedures

· Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding

· Review and maintain HR policies and procedures

· Engagement with both internal and external stakeholders such as employees and HR system vendor, etc

· Reports generation

· Payroll administration

· Work pass administration

Requirements:

· 2 – 3 years’ experience in generalist HR role

. Diploma or Degree In HR

· Self-motivated and resourceful with good multitasking and organisational ability

· Meticulous attention to details

· Good communication skills

· Ability to work independently and with a team

Salary range - $3,500 - $4,500

This is SG based role that will lead and manage a team of onsite/remote IT recruitment consultants.

• Build, develop and manage the team of tech recruitment consultants;
• Allocate job descriptions to team members and ensure that most of the job descriptions are closed to delight clients;
• Work with various client facing managers or directly with clients, to understand the clients’ needs & expectations of job descriptions and articulate the job description to recruitment consultants;
• Regularly assess that team members have understood the job descriptions well;
• Learning & Development: Coach team members to improve their technology knowledge, sourcing & screening skills, develop consultative approach & soft skills for better candidate management and to ensure a good understanding of end-to-end recruitment process;
• Strive to achieve a delightful candidate experience throughout the engagement process;
• Manage escalations in a timely manner;
• Result orientation and team leadership skills are must;
• You shall ensure the professionalism, Sciente way and integrity are maintained all the times.

Key Results Areas:

• Work with high integrity, honesty and with transparency;
• Demonstrate prudence and ownership of team for quality deliverables;
• To achieve the agreed on-boardings by the team on a monthly/quarterly basis.

Job Requirements:

• At least 8 years of work experience of which at least 3 years of total experience of managing a team focused on full life cycle talent acquisition/recruitment of active and passive IT professionals;
• Graduate degree or diploma in IT or Computer science or related field or in any business / HR / engineering discipline is required;
• Passion with a proven track-record to lead a team and make them work towards achieving revenue performance goals.
• Excellent communication and inter-personal skills, result-orientation, attention to details and passion for continuous learning are needed;
• Past work experience to source strategically and screen prudently to identify the right candidates for clients;
• Experience in engaging with potential talents, understand their career aspirations with a consultative approach and to map the candidates’ career ambitions with what our clients have on offer;
• Attention to details, aptitude for continuous learning/coaching are mandatory requirements as per our organisational culture and needs of clients/market we serve;
• Own-up the entire journey of a candidate from sourcing to onboarding;
• Passion for quality deliverables - Disciplined, focused, persevering and resourceful.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Depending upon the level of competency and prior experience, incumbent shall have appropriate responsibilities and shall be guided through The Sciente Way to deliver the Value-Innovation in Technology Recruitment Consulting

Mandatory Skills:

• Degree or Diploma in IT/Finance/Business with a proven track record of delivering results with consistency;
• Ideal candidate shall have good working experience in managing a team of IT Recruitment Consultants and/or portfolio of large clients within IT Search/Recruitment or Technology Staffing business;
• Passion for the search/staffing business is very much needed;
• Capable of making sound decisions in complex situations;
• Excellent communications, written and presentation skills;
• A person with a desire to live a meaningful life and with high integrity.

Desirable skill(s):

• Proven track record in managing an industry or a technology practice is an advantage.

Job Requirements:

• Formulate business plan, strategy, revenue forecast for IT Recruitment & Search services based on the business needs of the assigned practice of industry segment or technology arena or geography;
• Lead the practice with full ownership of both business development & delivery (or delivery only), with a successful execution to grow the business, and build relationships to ensure the customer delight within the assigned practice;
• Work towards exceeding the agreed monthly/quarterly KPIs to grow the portfolio of assignments within the practice;
• Hire, develop and manage the team’s productivity as per the demand of the business;
• Ensuring the team complies with Sciente values, policies and all laws.

Based on the performance, successful candidates can grow to Business Director position.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

REQUIREMENTS

• More than 5 -10 years of relevant working experience, preferably in Beauty/Medical industry
• Proficient in MS Office Suite and experience in the use of application tracking systems
• Good understanding of the labour market and trend as well as local regulatory requirements such as Employment Act
• Strong team player with good communications and interpersonal skills
• Assertive and resourceful individual with great sense of initiative and high level of integrity
• Analytical, savvy with numbers, organized, process-driven, task-focused and have an eye for details
• Must be comfortable working in a fast paced, hands-on, growth-oriented work environment with tight timeline

JOBSCOPE

• Develop, lead, drive and be responsible for the management of human resource activities of the company encompassing change management, performance and talent management, learning & development, employee relations, employee engagement .
• Be the key point of contact for outlet Manager and Department Managers, work closely with them, provide strategic and operational functional support and guidance to them on managing and strategizing manpower resources, productivity, payroll cost and other people activities
• Plan, develop, roll out and update human resource strategy, policies and procedures as necessary, ensuring compliance with relevant statutory legislation and industry best practice.
• Champion change and drive continuous improvement within the hotel operations through human resource strategy, policies and procedures.
• Analyse and recommend the Company’s annual manpower budget in consultation with the department managers, and work closely with the Director and Department Managers to derive at the appropriate manpower plans to maintain optimum manpower cost, productivity, etc
• Drive Company’s annual training program planning in consultation with training & development team and monitor with learning & development team, employees’ learning and ensure that employees attend mandatory training programs, department SOP training and any other ad-hoc training programs
• Take charge of performance management activities of employees and provide feedback to management with regards to high potential employees, common training needs, promotion prospects, including timely management of poor performers who need support performance improvement and development
• Partner with director, Department Managers to retain and recruit talent by strategizing retention programmes and hiring needs with the Talent Acquisition team
• Work closely with the shared service and talent acquisition teams to ensure smooth HR operations, including timely and accurate sharing of information
• Contribute and lead human resource projects as necessary
• Any other suitable tasks as and when assigned by General Manager / Director of Human Resources.

OTHER INFO

• Location: Orchard
• Working days: Mon to Fri
• Working hours: 9.30am to 6.30pm

This is SG based role that will lead and manage a team of onsite/remote IT recruitment consultants.

• Build, develop and manage the team of tech recruitment consultants;
• Allocate job descriptions to team members and ensure that most of the job descriptions are closed to delight clients;
• Work with various client facing managers or directly with clients, to understand the clients’ needs & expectations of job descriptions and articulate the job description to recruitment consultants;
• Regularly assess that team members have understood the job descriptions well;
• Learning & Development: Coach team members to improve their technology knowledge, sourcing & screening skills, develop consultative approach & soft skills for better candidate management and to ensure a good understanding of end-to-end recruitment process;
• Strive to achieve a delightful candidate experience throughout the engagement process;
• Manage escalations in a timely manner;
• Result orientation and team leadership skills are must;
• You shall ensure the professionalism, Sciente way and integrity are maintained all the times.

Qualifications and Experience:

At least 8 years of work experience of which at least 3 years of total experience of managing a team focused on full life cycle talent acquisition/recruitment of active and passive IT professionals.

• Graduate degree or diploma in IT or Computer science or related field or in any business / HR / engineering discipline is required.
• Passion with a proven track-record to lead a team and make them work towards achieving revenue performance goals.
• Excellent communication and inter-personal skills, result-orientation, attention to details and passion for continuous learning are needed.
• Past work experience to source strategically and screen prudently to identify the right candidates for clients.
• Experience in engaging with potential talents, understand their career aspirations with a consultative approach and to map the candidates’ career ambitions with what our clients have on offer.
• Attention to details, aptitude for continuous learning/coaching are mandatory requirements as per our organisational culture and needs of clients/market we serve;
• Own-up the entire journey of a candidate from sourcing to onboarding.
• Passion for quality deliverables - Disciplined, focused, persevering and resourceful.

Let us tell you more about ourselves, visit us at www.scienteinternational.com.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Manage end-to-end full cycle of recruitment process for the entire group and handle advertising, sourcing, screening, interview & selection and evaluation after interview.
• Prepare salary proposals for approval and extend offers to candidates.
• Prepare letter of offer for selected candidates.
• Responsible for recruitment of all open positions (perm / temp and contract)
• Job placements on various job portals and handle in-house workable ATS system.
• Liaising with hiring managers to understand business requirements.
• Partner with hiring manager to shortlist, arrange and conduct interviews.
• Develop and maintain a strong talent pipeline.
• Prepare and submit monthly management and other statutory report.
• Support HR Team in various projects across the Group.
• Any other ad hoc duties

• Degree / Diploma and Min 5 years experience in Talent Acquisition/ Recruitment in services industry
• Good hands-on experience in recruitment and have shown good track records
• Possess good organization skills, meticulous, resourceful and able to multi-task
• Possess excellent spoken and written communication skills

• 5 days work week - 8.30am to 5.45pm
• 14 & 16 Jalan Mesin - Macpherson
• Nearest MRT ; Tai Seng (10 to 15 mins walk from the MRT)
• (Bus Number to reach : 8, 62, 90, 151)

How to apply

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We are currently reviewing resumes and will be contacting you soon if we find your resume suitable.

If you are not shortlisted, we encourage you to view our job postings regularly as new positions are posted frequently.

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