Total 3,169 customer experience manager job vacancies in Information Technology category in Singapore

Responsibilities

•Monitor and manage program in terms of capacity, schedule, and scope

•Structure and closely follow the budget allocated to the program

•Develop an operating plan for the program

•Manage the projects related to the program and ensure projects structure is properly managed

•Put in place project organization and follow-up closely Project Managers contributing to the program

•Produce accurate and timely reporting of program status throughout its lifecycle

•Analyze program risks, raise technical risks and issues, and help to mitigate

•Escalate to Manager on foreseeable risks and issues pertaining to project

•Ensure requirements are implemented as planned, traceability is maintained throughout the projects/program, tests are performed and completed

•Manage a team with a diverse array of talents and responsibilities

•Manage relationship with Production teams, local IT and Release Manager to coordinate for deployment

•Ensure goals are met including customer satisfaction, safety, quality, and team member performance

•Manage Steering Committee preparation and presentationReport on the risks and security deviations identified

Profile

•Minimum Diploma or Bachelors in Engineering or Business

•Min 5 years of experience as Program Manager within banking industry on Data, Transformation or Process Domain

•At least 2 years background in IT security topics

•Good command of analysis approach and methodology

•Good track record on past delivery of projects

•Good Critical thinking skill

•Entrepreneurial spirit is a plus (Optional)

•CISSP / CISM / CISA is a plus (Optional)

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Program Manager

• Serving, sustaining and growing business from new/existing customers

• Ensuring the yearly sales target/revenue set for Strategic Business Units are met

• Reviewing projects and assessing if the projects are to the company’s competency and business objective

• Providing leadership, direction and motivation towards the development of team members, through clear strategies, policies and process implementation

• Monitoring Profit & Loss performance of each project

• Lead and collaborate RFQ process, sales order fulfilment, engineering change control management, cost reduction initiatives and on time deliveries performance.

Requirement

• Bachelor's Degree, Post Graduate Diploma or Professional Degree in Mechanical/Electronics/Manufacturing Engineering

• Good business acumen and strong track record in sales, marketing and business development

• Bilingual in English & Mandarin with good communication skills and the ability to work with people from diverse background

• Good team player with strong leadership quality and able to manage cross-functional teams

• 3-5 years relevant working experience in sales/marketing/business development/engineering/project management, preferably in the contract manufacturing industry.

• Preferably with experience in the manufacturing sector of Semiconductor Process Equipment.

• Strong in customer account management

Job Description

· Tracking and reporting of in-quarter inventory to meet Corporate Target.

· Collaborates seamlessly with diverse stakeholders, strategizing and taking action to achieve quarterly inventory goals.

· Plays a pivotal role in facilitating the long-term Inventory Outlook during the POR planning process.

· Proficiently navigates the SAP platform for real-time inventory status updates and utilization of reporting modules.

Job Requirements

· Minimum Bachelor Degree in Business, Engineering or Finance.

· Inventory Optimization: Proven track record of effectively managing inventory levels, optimizing stock levels to balance demand, and reducing excess or obsolete inventory.

· Supply Chain Expertise: Deep understanding of supply chain processes, including demand forecasting, procurement, production planning, and distribution logistics.

· Data Analysis: Proficiency in utilizing data analytics tools and techniques to analyze inventory trends, identify patterns, and make data-driven decisions.

· Leadership Skills: Demonstrated ability to lead and manage a team responsible for inventory control, motivating them to achieve performance targets and objectives.

· Cross-Functional Collaboration: Strong collaboration skills, including working closely with teams to align inventory strategies with broader organizational goals.

· Inventory Planning: Experience in strategic inventory planning, including safety stock management, reorder points, and lead time optimization.

· Process Improvement: History of identifying inefficiencies in inventory management processes and implementing continuous improvement initiatives to enhance overall efficiency.

· Communication Skills: Effective communication skills for presenting inventory-related reports, making recommendations to senior management, and maintaining clear communication within the team and across departments.

· Change Management: Experience in managing changes in inventory management practices, technology adoption, or process reengineering within the organization.

About You

· Demonstrates a keen understanding of Seagate's Supply Chain cultural dynamics and exhibits exceptional organizational sensitivity.

· Excels in high-energy, fast-paced settings, efficiently managing multiple priorities.

· Exhibits robust teamwork, embracing a collaborative approach and demonstrating resourcefulness.

· Driven by results, maintains a meticulous approach, and displays the ability to work autonomously.

· Showcases effective communication and interpersonal skills.

· Proficient in cultivating relationships and possesses adept stakeholder management abilities.

· Commands data analytics expertise, adeptly processing and analyzing diverse data sources for insightful reporting and actionable recommendations.

· ERP Systems: Experience with Enterprise Resource Planning (ERP) systems, such as SAP, to manage and track inventory in real-time.

· Inventory Planning: Experience in strategic inventory planning, including safety stock management, reorder points, and lead time optimization.

Job Description & Requirements

• Formulating, organizing and monitoring inter-connected projects
• Deciding on suitable strategies and objectives
• Coordinating cross-project activities
• Develop and control deadlines, budgets and activities
• Apply change, risk and resource management
• Assess program performance and aim to maximize ROI
• Resolve projects’ higher scope issues
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Devising new programs that support the organization’s objectives
• Coming up with sustainable goals for the organization
• Developing an evaluation method to assess program strengths and identify areas for improvement.
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services

EA License: 17C8713

Technical Account Manager (TAM) – Public Cloud Operations is an individual contributor role who will provide technical expertise to manage “Public Cloud offers” available in market like Microsoft Azure; Amazon Web Services; Google Cloud etc.

TAM will facilitate the building of platform and will be responsible for management and Quality of Service of the cloud offers during the RUN phase. TAM will be responsible for owning and resolving the technical issues on the platform which comprises for multiple technologies.

Candidate should be skilled in causal analysis and have excellent verbal & written communication skill in order to manage global stakeholders.

Brief of activities would be performing by this role:

• Technology watch (study, documentation)
• Customer study and proposal for better experience
• Cloud migration tools knowledge
• Service Management & Project Management
• Handover to Run team after build/ implementation in public cloud
• Change Management
• Presales support
• Solution proof of concept
• Design and build support for customer and TTM projects
• Public Cloud Design/ Build/ Operation Support:
• Provide Knowledge Transfer to the L2/ RUN teams
• Work closely with Engineering team & Validate new Products and Major Releases related to Cloud offers
• Presales Support : provide technical support to Presales team/teams
• Perform initial deployment and Validation of Public Clouds architectures (Azure/AWS/GCC)
• Provide Root Cause Analysis (RCA) for all major problems
• Ensure the consistent Level-3/ principal support for Public Clouds, Roles & Features to Level-2 system teams and customers
• Provision of technical consultancy to development plans and projects
• Provide Root Cause Analysis (RCA) for all major problems
• Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
• Manage cross-functional deliverables, and detailed timelines.
• Coordinate plans with business teams & operations to meet strict project deadlines for on-time delivery.
• Ensure delivery of required documentation (technical, procedures, configuration management tools) required for handover to Operations teams
• Introduce his customers to new solution features and will suggest according to their solution usage
• Report anomalies and write/manage proactive/corrective actions plan
• Organize Customer meetings, Deliver Monthly Dashboard on Solution Usage & performance
• Support & Assist our Customers in their service usage (Best practices, configuration, Q&A, help/follow to the incident resolution)
• Have overall accountability of the Quality of Service of the managed cloud offers. Responsible for the regular Quality of Service (QoS) reporting of the cloud platform (KPI definition, SLA achievements). Responsible for management of the Operational teams through Operating Level Agreements.
• Manage the Release & Patch Management process with the production team to make sure the platform is up-to-date. Make sure the appropriate CAB are activated and obtain CAB approval
• Be in close relationship with the problem manager to speed up problem resolution and corrections implementation

Educational Qualifications

• University degree in Engineering or Science or BS Computer or equivalent with 60% or above.
• ITIL Certified
• MCPIT/ MCSE/ Linux Certified
• AWS, MS-Azure; GCC Expert Certifications
• Project Management/ Service Delivery or Management

Relevant Experience

• 12-15 years of managing IT Systems/ Virtualization
• 4-6 Years of experience in designing, migrating and implementing Public Clouds (Azure/AWS/GCC)
• 5-8 years of Service/ Project management

Desired Skills/Knowledge:

• Excellent knowledge and solid experience in “Public Cloud offers” available in market like Microsoft Azure; Amazon Web Services; Google Cloud etc.
• Excellent knowledge of Cloud migration tools.
• Knowledge on VMWare ESXi, vSphere; Linux, Windows
• Understand and willing to provide Cloud management support on rotational basis, 24 X 7
• Problem solving and investigation capabilities
• Strong communication skills
• Good written and fluent English and good interpersonal skills
• Should be a team player

• Managing cloud migrations (primarily M365 and Azure) and network upgrades through all phases including scoping, design workshopping, schedule planning, implementation, and project closure.
• Defining project objectives and success criteria. Managing project scope, risks, and changes. Identifying and resolving project issues and conflicts.
• Ensuring project deliverables meet quality standards. Coordinating and communicating with project stakeholders and team members
• Reporting on project progress to the customer, project team, management and relevant vendor partners where required. Provide technical guidance and mentoring to junior engineers in preparing of SOPs.
• Collaborate with transition and internal team for optimizing infrastructure and deployment of new technologies.
• Participate in escalated incident management and solving problems in a cross-team’s environment during migration and implementation phase of project.
• Troubleshooting, identifying, and documenting root cause and other projects and tasks as required. Develops and document processes, procedures, standards and guidelines relating to areas or tasks assigned, and to continuous maintenance

Requirements

• Minimum 10 years of experience in the Information Security Technology domain with at least 8 years in Cloud environment preferably Azure
• Strong knowledge on Azure AD Architecture and maintenance, Knowledge on O365 IAM, Knowledge on Active Directory Sites and services including cross-forest Users/Mailbox/Profile Migration. Working experience on Exchange online migrations for Hybrid and Azure AD Joined EUCs.
• Good experience on integrating applications Modern authentication protocols, knowledge on Azure AD App proxy, experience on MFA, creating Conditional Access policies, experience on DNS, DHCP SMTP.
• Knowledge on Microsoft PKI Technologies, Knowledge of Implementing Managing Upgrading ADFS. Modernize on-premises security tools integrated with Active Directory.
• Windows PowerShell for automation of day to day administrative and Office 365 configuration tasks with SharePoint Online and OneDrive configuration
• Troubleshooting and analytical skills. Good communication and collaboration skills.
• Excellent communication and teamwork skills, with the ability to collaborate effectively with other members of the IT team and with stakeholders from other departments.
• Good understanding of IT workflow (e.g., ServiceNow)
• Knowledge of PowerShell and JSON/MCSE/MCSA/VMware/Azure 104/Azure 400 certified would be advantageous. ·
• Azure /M365, PMP certifications preferred.

Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]

Technical Area Sales Manager

About HMT

HMT was founded in 1978 with the objective of providing better technology to the aboveground storage tank market. HMT’s founders created products which not only solved the emissions problems of the day but also eliminated the operational issues created by the existing floating roof and seal technologies.

HMT is the global leader in aboveground storage tank solutions. HMT brings a distinct level of innovation and service to the tank industry through a unique approach of partnering with customers to optimize tank operations. Learn more about our industry and company by visiting our website at www.hmttank.com.

The Role

This is a leadership position in selling HMT products and services, through either direct or territorial representatives, to specific assigned area or product group. He or she is responsible and accountable for achieving regional revenue and profit goals as well as ensuring and maintaining good customer satisfaction within the area of responsibility.

The Job

Sales activities:

• Conduct business development and sales activities by email, phone and in person to generate revenue for HMT Asia Pacific regional business.
• Assist customers to select the right equipment for their applications.
• Achieve specification of products for projects and facilities in the territory.
• Generate proposals, including equipment selection, cost estimating and proposal writing.
• Work with General Manager of Sales & Marketing and other Asia Pacific team members to create sales plans.
• Achieve revenue and EBITDA goals established for the territory.
• Utilize Salesforce CRM and Tank Mapping systems, keeping data current to communicate intelligence effectively across the business and keep track of customer follow up tasks.

Project execution activities:

• Review purchase orders for accuracy upon receipt.
• Hand off all pertinent information to Inside Sales / Project Management personnel to ensure smooth execution.
• Assist Inside Sales / Project Management personnel to obtain necessary data from the client to execute project.

Agent-related activities:

• Work with Reporting Manager to direct agent activities, including:

- Develop potential/target client list for each agent’s territory.

- Gather intelligence on client needs or problems in the territory.

- Gather market / competitive intelligence.

- Develop tactical sales plans for each major target client.

• Work with Reporting Manager to conduct review and feedback of each agent once per year.

We are looking for

• Experience in refinery or terminal operations in Asia Pacific, or prior relative work experience in industrial related sector will be considered as a plus
• Good technical aptitude and comfort level with technical products.
• Bachelor’s degree in engineering or related technical field is preferred but not required
• Strong follow up and organizational skills.
• Strong command of English language and MSOffice suite
• Availability to travel regularly for sales activities and agent reviews/training meetings.

We Offer

• 13th salary
• Group Hospital and Accident Insurance
• Dental Treatment coverage
• Opportunity to work for the global leader of above ground fuel storage industry and develop your career further
• Ongoing industry training and certifications i.e. health and safety etc.
• International and local traveling
• Competitive remuneration and bonus system
• High-end equipment (laptop and mobile)

Are you excited about joining a highly diverse international team and the prospect of contributing to an industry-leader in emissions-mitigation equipment for aboveground storage tanks? We will be excited to receive your CV and motivation letter.

Key Responsibilities:

• Cloud Architecture and Design:
  • Design and implement scalable, secure, and cost-effective cloud solutions.
  • Collaborate with cross-functional teams to gather requirements and architect solutions that meet business needs.
  • Stay current with industry trends and emerging technologies to ensure the organization remains at the forefront of cloud adoption.
• Infrastructure Management:
  • Oversee the deployment, management, and optimization of cloud infrastructure.
  • Monitor system performance and implement efficiency improvements.
  • Ensure high availability and disaster recovery capabilities for cloud-based applications.
• Team Leadership:
  • Lead and mentor a team of cloud engineers and administrators.
  • Provide guidance and support in troubleshooting complex issues.
  • Foster a collaborative and innovative team culture.
• Security and Compliance:
  • Implement and enforce security best practices for cloud environments.
  • Ensure compliance with relevant regulations and industry standards.
  • Conduct regular security audits and risk assessments.
• Cost Management:
  • Optimize cloud resources to control costs while maintaining performance.
  • Develop and implement cost monitoring and reporting mechanisms.
  • Identify opportunities for cost savings and efficiency improvements.
• Vendor Management:
  • Manage relationships with cloud service providers.
  • Evaluate and negotiate contracts, ensuring the best value for the organization.
  • Stay informed about updates, changes, and new offerings from cloud vendors.
• Documentation and Training:
  • Create and maintain comprehensive documentation for cloud architecture and processes.
  • Provide training to team members and other stakeholders on cloud-related technologies and best practices.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in cloud architecture and management.
• Proven experience with major cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of networking, security, and compliance in cloud environments.
• Excellent leadership and communication skills.
• Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are a plus.

Role and Responsibilities

Communication:

· Build strong relationships with Project Managers and Business Intelligence Analysts to understand business requirements and use cases for data products.

· Identify issues, gather information from various sources, and translate essential business needs into technical specification that are used as reference for data product design.

Functional & Technical Expertise:

· Regular use of leveraging common data management tools, such as Informatica, SAP BODS, MS-SQL SSIS to design and develop the data models for use by Business Intelligence Analysts, Data Scientists and Analysts to speed up the development of data products.

· Integrate the data models on common BI tools, such as Tableau and/or OBIEE to assist the Business Intelligence Analysts to design and develop business reports and/or dashboards.

· Regular use in any of the various BI standard languages such as SQL, Python, C#, Java, VB etc

· Possess superior organization skills to be able to assist in end-to-end data product development with production development, conducting system integration/user acceptance testing etc.

· Be a steward of good data practices - robust documentation (ie: metadata), versioning, play booking, processes, and knowledge sharing.

· Ability to work with the team to support the maintenance of data platforms

Innovation:

· Develop good working knowledge of available technology capabilities and how and where to deploy them

· Evaluate potential technical solutions and make recommendations to resolve data issues especially on performance assessment for complex data transformations and long running data processes

Requirements / Qualifications

Degree/Diploma in Computer Science/ Engineering, Information Technology/ System or equivalent.

· Minimum 10 years of experience in design, develop, deploy and maintenance of BI solutions

· Equipped with key SQL Skillsets on Oracle, Teradata and MS-SQL Server databases

· Knowledge and relevant experience in one or more of the following areas:

o ETL tools such as Informatica (Primary Skill), SAP BODS

o Data visualization tools such as OBIEE, Tableau

o Has played a solutions architect role

o Data modelling experience

· Knowledge in healthcare domain; or exposure to hospital information / clinical dashboard is an added advantage

Our client is a local incorporated shipping company and is expanding their team.

They are currently looking for a Fleet IT Application Manager to be part of their team.

Key responsibilities:

• Administer and maintain fleet management software solutions, including features for vessel ERP system, Crew management system & Fleet system integration.
• Collaborate with software developers to customize and enhance software to support fleet management operations.
• Collaborate with cross-functional teams to gather requirements and define software specifications.
• Monitor the performance of IT systems and networks on vessels, identifying and resolving technical issues promptly.
• Oversee the maintenance and management of the IT infrastructure supporting fleet operations, including servers, networks, hardware, and software.
• Ensure that IT systems are operational, secure, and compliant with industry standards.
• Implement and enforce cybersecurity measures to protect vessel IT systems and sensitive data from cyber threats.
• Collaborate with IT vendors and service providers to ensure the availability and reliability of IT system on vessels.
• Generate reports on IT performance, issues, and improvements for management.
• To ensure successful delivery of the Fleet project and IT activities to support the business IT requirements.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• At least 5 years' experience in developing and implementing major IT systems (preferrable Fleet, Shipping system), at least 3 years of which should be in a project management or project leadership role.
• Previous experience in managing IT operations in a maritime or shipping environment is highly preferred.
• Excellent problem-solving and communication skills.
• Strong leadership and project management abilities.
• Ability to work in a dynamic and remote maritime environment.
• Understanding of web services/API interface to various system
• Good communication & interpersonal skills with strong problem-solving skills.
• Experience working with overseas partners and stakeholders.

Interested candidate please send your CV to [email protected] or apply directly for a confidential discussion.

EA License no: 16S8066 | Reg no.: R21102437

Only successful candidates will be notified.

Responsibilities:

• Plan and execute project work schedule to meet the project goals and datelines with different sector clients such as government, commercial and private.
• Prepare, update and present project work progression report in the meeting with the customer.
• Conduct system configuration setup, troubleshooting and commissioning for the ELV equipment such as CCTV system, door access card and intrusion detection system.
• Provide CCTV installation and design advise to the client during site survey.
• Manage and coordinate the contractor and stakeholders to ensure smooth implementation according to the project schedule.
• Negotiate the quotation with contractor before raising up the quotation for approval by management.
• Prepare and update the project documentation such as user manual, floor plan drawing and schematic drawing.
• Provide training to the clients and end users on the system features and operation.
• Provide technical support to the maintenance team after the commissioning.
• Maintain positive relationships with clients, address concerns and ensure clients are satisfied with the delivered solutions.

Requirements:

• Bachelor’s degree in Electronics Engineering or related field.
• With 6 or more years working experience in the Security Industry.
• Prior experience in handling at least 5 or more engineers.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

The Role:

My Client is a leading Insurance Firm and we are looking for a Head of Investment Risk to join the team in Singapore. You will be leading a lean team in Singapore with oversight across the wider Risk function in the Singapore office.

Responsibilities:

• Develop and implement risk management strategies and frameworks to identify, measure, and monitor investment risks.
• Conduct in-depth analysis of investment portfolios, performance attribution, and risk exposures.
• Collaborate with portfolio managers, analysts, and other stakeholders to ensure risk management practices align with investment objectives.
• Evaluate and enhance investment performance measurement methodologies, including benchmark selection, calculation, and reporting.
• Prepare comprehensive risk and performance reports for internal and external stakeholders.
• Provide recommendations to senior management regarding risk mitigation strategies and performance improvement opportunities

You must:

• A bachelors degree in a reputable university
• 10 years of experience in an Investment Risk role – ideally from the Life Insurance space
• Wider Risk experience across market / credit / enterprise risk would be appreciated
• Able to influence stakeholders and lead a team in Singapore

Take charge of this opportunity to welcome a new career challenge in 2024


EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

TECHNICAL MANAGER

Responsibilities:

· Lead, train, and manage a team of technical professionals (project and system engineers) to provide Project Management, System commissioning, technical support, and Pre-sales to satisfy customer’s requirement and achieve company’s objective.

· Provide guidance and mentorship to team members, fostering a collaborative and innovative work environment.

· Effectively allocate tasks and responsibilities among team members based on their skills and expertise.

· Establish clear communication channels within the team. Ensure that team members are kept informed about project updates, organization changes, and any other relevant information.

· Conduct performance evaluations, set goals and provide feedback to team member to enhance their performance and career development.

· Collaborate with other departments, such as Sales, Operations, Service, IT, Finance & Admin to ensure alignment and coordination of technical activities with overall business objectives

· To evaluate new products/system to assess its suitability to be included in the new product and service packages for promotion to customers.

· To assist Sales Dept in the Pre-sales and tender bidding to secure new jobs

· To manage purchasing of equipment and company’s equipment and inventory

· preparation of project budgets and proposals for capital expenditure and investments in equipment, systems, or other assets and resources.

o To monitor performance of Sub-contractors to meet customers’ expectations with enforcement of Sub-contractor Control Procedure stipulated in ISO9002 procedure.

· Ensure systems and processes comply with workplace safety and health regulatory requirements.

· Ensure that customer quality specifications are constantly met.

Requirements:

· Degree in Engineering (Preferably Electronics) or equivalent.

· At least 5-8 years of relevant working experience in Security Industry, managing a group of 5 or more engineers.

· Possess excellent planning and organization, interpersonal and communication, and problem solving skills

· Excellent project management skills

· Able to work independently and make good decisions

JOB PURPOSE:

Technical Solutions Managers, (TSMs), provide the Applications and Design Solutions to Future’s customer base, utilizing their own design experience and their product knowledge gained during training sessions held by Manufacturers for which Future are franchised.

This is achieved through adopting a ‘Systems Solution’ approach when promoting products and solutions to Future’s customers. This should always be carried out with the goal of maximizing the offerings from Future’s line-card.

PRINCIPAL ACCOUNTABILITIES:

· The TSM teams are organized where possible into focus groups. The main four focus business groups are:

1) Micro-controller MCU

2) Analog & Linear

3) Power Discretes

4) Passive & ElectroMechanical products.

· These groupings allow the TSMs to specialize on a product area, whilst still working as part of an overall team.

· By specializing, the TSMs are able to combine their design experience with the knowledge gained through training, enabling them to add value to our customer’s design process.

· The TSMs interface directly with all Future’s customers and all levels of staff and Management within Future.

JOB CONTENT (PRIMARY & SECONDARY FUNCTIONS):

It is the responsibility of the TSMs to carry out the following:

Primary Functions

· Represent Future’s interest at all technical levels and offer a level of support required by Future’s customers to ensure that Future’s customers clearly identify Future with the projects undertaken, thus increasing the probability of Future winning the identified opportunity.

· TSMs are required to work together with Future’s Sales, Product Marketing Department and Suppliers, to establish which products are best suited to Future’s customer base and also which target markets to address. Having identified such products and markets, the TSMs are to promote by way of application examples, demonstration and/or design-in, putting the identified products to Future’s customers.

· Maintain accurate customer information on the Technical database (CRM), allowing all opportunities to be tracked to a successful conclusion.

· Perform associative selling by designing in as many devices as possible for the particular design; so as to capture the most component within the Bill of Material (BOM) list.

Secondary Functions

· Assist in the maintenance of manufacturer’s design registration schemes, thus helping to secure Future’s commercial position within its customer base and ensuring eligibility for any design incentive bonuses.

· Train Future’s sales force and product marketing to provide technical product & application knowledge.

RECOMMENDED CREDENTIALS:

QUALIFICATIONS

· Preferably a Bachelor of Electrical/Electronic Engineering.

EXPERIENCES

· Preferably with at least 5 years experience with a specialization in product category.

COMPETENCIES (Knowledge, Skills & Attitudes)

· Possesses strong Communication and Presentation Skills, including the ability to present information and ideas in a confident fashion to the customer’s engineers and technical managers.

· Displays good Commercial Awareness and Understanding of the business impact on how designs affect customers' profitability.

· Proficient in allocating own resources

· Able to prepare budgetary proposals and quotations

· Able to select and specify devices for designs

Reporting directly to the Data and Insights Lead, MYSG, you’ll be the linking pin between supply & demand to ensure product availability and maximizing service and fulfilment levels to our customers.

Also, you are the data champion in the eCommerce team leading the vision for fully integrated data reporting across e-channels for our sell in and out data.

Responsibilities:

• Ensure monthly accurate demand forecasting for distributors and customers, in collaboration with business development managers to ensure accurate forecasting & activity planning.
• Coordinate with the Supply team for monthly supply of Stock from Reckitt to Distributors.
• Actively manage the supply & PO fulfilment from DB & Customer on time as promised.
• Product Owner database & dashboards.
• Lead assortment review & optimization (e.g., hero SKU, listing completeness etc.) and propose opportunities.

Requirements:

- Data acumen.

- Intermediate and advanced Excel proficiency.

- Able to manage multiple data related projects.

- Min 2 years of relevant experience.

- Work well with raw data to produce reports / analysis / dashboards (with lead) to support all functions.

KEY RESPONSIBILITIES OF THE JOB

As the Chief of Staff, you will play a critical role in supporting and optimizing the executive leadership team's effectiveness within the organization. This multifaceted position requires a strategic thinker, an excellent communicator, and a proactive problem solver. The Chief of Staff serves as a key liaison between the executive leadership and various departments, ensuring smooth communication, collaboration, and execution of strategic initiatives.

DUTIES AND RESPONSIBILITIES

Strategic Planning: Collaborate with the executive leadership team to develop and refine the organization's strategic objectives. Assist in the formulation and execution of strategic initiatives, ensuring alignment with overall goals.

Communication and Coordination: Act as a central point of contact for the executive office, managing communications and facilitating information flow. Coordinate and communicate decisions, directives, and initiatives to relevant departments.

Project Management: Oversee and drive key projects, ensuring timely and successful completion. Work closely with department heads to monitor project progress and address any challenges.

Decision Support: Provide analytical support for decision-making processes by conducting research, preparing reports, and presenting findings to the executive team. Anticipate potential issues and provide proactive solutions to support effective decision-making.

Executive Support:

Manage the executive's schedule, prioritize appointments, and ensure time is allocated effectively. Prepare briefings, agendas, and materials for executive meetings.

Team Leadership: Lead and mentor support staff, fostering a collaborative and high-performing work environment. Ensure effective communication and coordination among team members.

Policy Development: Assist in the development and implementation of organizational policies. Stay informed about industry trends, regulations, and best practices.

Relationship Management: Build and maintain relationships with internal and external stakeholders, including clients, partners, and government officials. Represent the executive leadership in various capacities, both internally and externally.

Equal Opportunity Employer:

We are equal opportunity employer and prohibit discrimination and harassment of any kind. We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability"

EDUCATION QUALIFICATION:

* Bachelor’s degree in business administration, management, or a related field. MBA from a top tier school or CA/CFA preferred

REQUIREMENTS

15+ years of experience including material time spent at a financial institution, large MNC in a relevant role

Exceptional organizational and project management skills.

Strong analytical and problem-solving abilities.

Excellent communication and interpersonal skills.

Ability to work independently and handle confidential information with discretion.

Adaptability to a fast-paced and dynamic work environment.

Demonstrated leadership and team management capabilities.


SKILLS/ SPECIAL REQUIREMENTS

* Software experience with various office computer packages e.g. Word, Excel, PowerPoint, etc. – Highly Desirable.
* Ability to manage deadlines and priorities work.
* Excellent interpersonal skills.
* Analysis and Reporting.

1. Performing or supporting global strategic sourcing initiatives /global supplier deals regarding Network Capacity demand. => presales savings and winning bids in cooperation with Bid-project team

2. Advising internal stakeholders when sourcing NC services as well as active analysis of optimization levers in regards to demand and demand specifications for Network Capacity. => Stakeholder communication on strategy and stakeholder consulting on single demand requests.

3. Introduction of new supplier Network Capacity products into DTGBS’ service portfolio triggered by market analysis or as a consequence of a Product & Portfolio department initiative. => product and supplier on-boarded for the specific internal product.
3. Preparation and performing regional inventory tenders for network capacity and leading the negotiations in cooperation with stakeholders. => COP cost savings due to renewing contracts or migrating lines.
4. Manage Frame Contract, Master Service Agreements and Project Contract negotiations with Network Capacity key suppliers in all relevant dimensions. => Signed Master Service or Project Agreement

5. Coordinating integration of technical parameters and project time line parameters into such contractual agreements with NC suppliers in alignment with network production, project leads and legal department. => Technical Annexes to MSAs

7. Supplier performance assessment in cooperation with network production and other Procurement units. => Supplier Score Cards & Share of Wallet Reports + Review meetings

8. Documentation of regional NC strategy and respective changes, giving guidance to an operational procurement unit who has to execute the respective strategy. => Documentation & Training

9. Strong technology partnership management and engagement. = > Establishing regional delivery capability with carriers and systems integrator

Responsible:

• Conduct data analysis on our game projects on the group level (including analysis on game products, commercialization, operation, marketing, etc.)
• Perform market analysis on competitors, publishing channels, market trends, and work with
• business stakeholders to drive business opportunities/ efficiency
• Lead demographic and behaviour analysis on gamers including but not limited to user value, retention, and monetization, using methods including but not limited to data analysis, data mining and user research to optimize gaming products
• Build a periodic reporting and intuitive dashboards pipeline on routine data performance to
• provide business insights
• Track and maintain data integrity across platform tools and workflows; identify and resolve data inconsistencies
• Work with our Slate Development Team to facilitate product proposals

Requirements:

• BA/BS degree in a major related to Data Analytics
• 6 years of experience in data analytics; experience in the tech or gaming industry is preferred
• Expertise in SQL (database management and data wrangling/processing), and Tableau (or similar dashboard tools)
• Strong analytical and problem-solving skills, experience in decision-making and change management driven by data analysis and user research

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

Responsibilities:

• Gather user requirements and to produce requirement documentation by working closely with the project stakeholders including developers, product owners and external business users.
• Lead the planning, execution, and delivery of API Integration projects, ensuring adherence to project timelines.
• Ensure smooth and successful platform integration with external business users.
• Develop and maintain detailed project plans, timelines, and resource allocation schedules.
• Coordinate and communicate effectively with cross-functional teams to prioritize tasks, resolve dependencies, and mitigate risks.
• Identify and address technical challenges and roadblocks that may arise during the project lifecycle.
• Implement and enforce project management best practices, methodologies, and tools to optimize project workflows and efficiency.
• Facilitate regular project meetings, including sprint planning, retrospectives, and status updates.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field
• PMP or PRINCE2 certification is a plus.
• Proven experience as a Technical Project Manager in the gaming or tech industry, with a successful track record of delivering complex technical API Integration projects.
• Solid understanding of game development processes, methodologies, and technologies.
• Proficiency in project management tools such as JIRA, Asana, or Microsoft Project.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
• Analytical mindset with strong problem-solving abilities and attention to detail.
• Experience working in an Agile development environment is highly desirable.
• Flexibility to adapt to changing priorities and navigate ambiguity in a fast-paced, dynamic industry.
• Passion for gaming and a deep understanding of gamer preferences and trends.

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

• Provide instruction and training to customers for start-up and operational of UPS and DC systems.
• Collaborate closely with customers and engineers to ensure site work is done in a safe manner.
• Maintaining track of maintenance contracts and ensuring prompt completion of tasks.
• Assist and provide technical support to customers for UPS and DC systems and coordinate with end-users for onsite battery installation, commission, repair and maintenance.

Requirements:

• Minimum Diploma in Electrical/ Electronic Engineering or equivalent.
• At least 5 years of relevant experience in UPS and DC power industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Permanent, 5 days, Eunos

Our client:

A reputable M & E infrastructure company that design, build n maintain data Centres n company server room

Job scope

Building M&E infrastructure Technical n operation

· Able to troubleshoot and carry out repair work for M&E Infrastructures services in Data Center

· Manage Technical Operation Team’s day-to-day operations (Exp: repair work, routine servicing, maintenance & T&C processes)

· To liase with n manage customer’s expectation

Department budget

· Manage department resources to ensure continuous smooth operations

· Manpower management

· Monitor and conduct review on department manpower competency level

• Ensure continuous training/improvement plan is in place across the technical team

Quality control

· Conduct quality checks on works completed

· Ensure regular review of equipment refresh for customers

Safety:

· Ensure compliance with Health, Safety, Environmental and Assurance regulations

Requirements

· Min Diploma in Mechanical & Electrical or relevant discipline

· 5 years of relevant working experience with at least 2 years in managerial position

· M&E technical knowledge or operation or both

· Fire Safety Manager certified

Work location :Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Job Description

• Manage a team of staff to ensure the smooth running of the programme’s daily operations and maintenance of the centre
• Provide guidance and motivation to staff to achieve the programme objectives, develop workplans for the team in alignment the organisation's goals
• Conduct internal and external environmental assessments to identify areas for development and improvement so as to better meet the needs of the patients
• Oversee the curation and development of programmes based on needs of clients.
• Provide coaching and guidance for casework management, needs assessment and intervention plans.
• Perform casework management for complex issues and conduct home visits with the team, as needed.
• Ensure service standards are maintained through programme supervision, strong operational framework and monitoring of programme outcomes.
• Spearhead and sustain community outreach efforts through regular engagement and collaboration with external stakeholders
• Oversee budgeting, financial planning of the programme including funding applications and co-supporting fund-raising events.
• Work closely with all the corporate function teams to ensure smooth organisational processes.
• Any ad hoc duties as assigned.

Requirements:

• min. Diploma or Degree in Business Management or any relevant disciplines
• Possess min. 4-5 years of relevant work experience in youth-related engagement programmes in a social service / voluntary welfare organisation
• Team player and able to work independently as well

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)