Total 40 Director/C-Level customer service manager job vacancies in Information Technology category in Singapore

Key Accountabilities

At the Project Level

§ Planning the Project: Defining the project’s scope, determining what resources are available/needed, estimating time and financial commitment, goals of the project,
intended outcome/deliverable(s), as well as how to monitor and report on the project’s progress (metrics).

§ Assembling and Leading the Project Team: Create team from available resources,
assign roles/functions/tasks to team members, ensure understanding and alignment on goals and deliverables, provide team members with parameters/expectations (in terms of time, cost and quality), ensure team members have necessary tools to
complete project and to collaborate, ensure communication within the team and without (to key stakeholders), and lead the team in all other ways to ensure success of the project.

§ Ensure integration amongst team members for overall project success: ensure
integration between the various functions (clinical, regulatory, CMC, non-clinical,
commercial, quality, finance, legal).

§ Budgeting Activities: Coordinating the development of aligned functional and project budgets, tracking actual spend.

§ Quality and Satisfaction: Ensuring quality delivery of project according to stakeholder expectations and communicating with stakeholders during the life cycle of the project.

§ Managing Issues and Risk: Predict, mitigate and manage risks. Implement and
manage change when necessary to meet project outputs.

§ Monitoring Progress: measure progress and compare against metrics determined in the planning stage. Adjust to keep project on track or to realign. Evaluate and assess result of project.

§ Reporting and Documentation: Present to stakeholders reports on progress as well as problems and solutions.

At the Portfolio level

§ Management and control of the delivery of multiple concurrent projects.

§ Delivery strategies which maximise project revenues, minimise costs, and ensure customer satisfaction.

§ Management of the full project life-cycle from beginning to end.

§ Determining the scope, deliverables and acceptance criteria for projects.

§ Obtaining stakeholder buy-in to project plans and programmes of change.

§ Plans and project timelines and milestones using appropriate planning tools.

§ Development of MS project plans and associated project documentation.

§ Working with resource managers, other departments and 3rd parties to identify and
schedule project resources.

§ Supervise and motivate resources involved in project deliveries in a matrix-management structure to ensure quality and consistency.

§ Tracking project costs so as to complete implementations within acceptable budget
tolerances.

§ Effective and regular communication with internal and external project stakeholders.

§ Delegation of tasks and responsibilities to appropriate personnel.

§ Resolution of issues and conflicts within projects.

§ Delivery of progress reports, proposals, requirements documentation, and presentations.

§ Ensuring project acceptance criteria and invoicing milestones are understood and agreed by the customer throughout project life cycle.

§ Proactively manage changes in project scope, identify and address issues, and devise
contingency plans.

§ Identification and management of project risks, dependencies, deliverables and milestones along a critical path.

§ Ensuring smooth transitions to business-as-usual at project completion.

§ Management of all financial aspects of the projects

§ Documentation and communication of project lessons to support a culture of constant learning.

§ Oversees strategic plan, monitoring and adapting as needed.

§ Maintains knowledge of larger landscape and strategy without neglecting granular details while tracking project health, staying alert for risk and resolving issues as they arise.

§ Maintains standards across projects.

§ Participate with senior leadership to establish strategic plans and objectives and
prioritization amongst projects.

§ Identify staffing needs/organizational changes as appropriate to meet company projects.

§ Work closely with heads of individual functions to ensure that each project is adequately resourced, budgeted and completed with required quality level.

Professional Experience

§ 10 years’ experience in biopharma as a cross functional program manager

§ Experience in strategic planning, risk management and change management

§ International biopharma experience

§ Neurology, CNS experience would be preferred

Skill Requirements

§ Proficiency in project management software tools (MS Project, Visio, Excel, etc.)

§ Proficiency in spoken and written English

§ Proficiency in MS Office software

§ Able to travel within Asia and globally

Education

§ BA/BSc degree in a relevant field

§ PMI certified (or equivalent)

About the Company

Intralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly when working through the firewall. More than 2 million professionals at 800 of the Fortune 1000 companies depend on Intralinks' expertise. Intralinks has more than 15 years of experience with a track record of enabling business collaborations and high-stakes transactions valued at more than $19 trillion. Intralinks is a trusted provider of easy-to-use, enterprise strength, cloud-based collaboration solutions. Intralinks is headquartered in the USA and operates more than twenty offices on four continents

About the Role

Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our services and continue to purchase on a recurring basis. As such, we need an executive to own driving success for our APAC customers. This role includes responsibilities for Customer Success activities (on-boarding, adoption, advocacy, retention) and outcomes (e.g., renewals, up-sell).

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for key clients in the APAC region, building and maintaining strong, long-term relationships. Understand clients' business objectives, challenges, and expectations.
• Client Onboarding and Adoption: Lead the onboarding process for new clients, ensuring a smooth transition and implementation of services.
• Customer Success Planning: Develop and implement customer success strategies to drive client engagement, retention, and loyalty. Define success metrics, KPIs, and benchmarks to measure and track client satisfaction, usage, and outcomes.
• Client Advocacy and Feedback: Act as a client advocate within the organization, representing the voice of the customer. Solicit and gather client feedback, testimonials, and case studies to showcase success stories and drive business growth.
• Team Leadership and Development: Lead World-class Customer Success Team in the APAC region. Attract and retain high potential individual contributors into team. Foster collaboration within team and across the organization. Provide guidance, coaching, and support to help team members. Encourage continuous learning within team.
• Performance Monitoring and Reporting: Monitor and analyze key performance metrics related to customer success, including client retention rates, satisfaction scores, and revenue growth. Prepare regular reports, dashboards, and presentations for internal stakeholders and executive leadership.
• Cross-functional Collaboration: Collaborate with internal teams such as sales, technical operations, and product management to ensure alignment of customer success initiatives with overall business objectives.

Qualifications

• Experience: 7+ years experience in years of customer success experience working in B2B SaaS Environments.
• Management Experience: 5+ years of management experience as a customer success team manager or leader.
• Ability to manage influence through persuasion, negotiation, and consensus building.
• Strong empathy for customers and passion for revenue and growth.
• Analytical and process-oriented mindset.
• Enthusiastic and creative leader with the ability to inspire others.
• Excellent English communication and presentation skills.
• Travel: Willingness to travel up to 10% of the time across the APAC region.
• Relevant Bachelor’s degree.

Reporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

OVERALL OBJECTIVES

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Min five (05) years relevant experience.
• Strong analytical skills.
• Knowledge of PMS, Opera, Duetto, SynXis is imperative.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Company overview
Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Department overview
Nomura is currently in the process of establishing a new Global Sourcing function to operate across Nomura Group companies, regions and functions to deliver an ongoing contribution to cost efficiency and commercial/contract risk mitigation associated with vendor engagements, and drive efficiencies through spend category commercial support, vendor/contract consolidation and Group-wide economies of scale.

Role description
Working as part of a Category team that operates as part of an overall Global Technology Sourcing team. Making an ongoing, tangible contribution to cost efficiency and commercial/contractual risk management, through:

• Supporting the Global Sourcing Category Lead – Network and Infrastructure in developing the overall spend category strategy in partnership with key stakeholders and managing the effective delivery of that strategy
• No direct reports however there will be some workload oversight of, and close collaboration required with members within the Global Sourcing team located in numerous Nomura regions
• Managing and/or providing oversight to category-wide efficiency and governance initiatives
• Effective management and delivery of new deals and renewals, including:

o Influencing the adoption of appropriate sourcing strategies and activities
o Leading RFPs and renewals, including complex and high-profile commercial/contractual negotiations
o Significant interaction with senior internal clients and senior representatives from external vendors
o Creating and presenting impactful deal summaries/recommendations
o Working as part of cross-functional and cross-regional teams
o Maintaining deal pipelines

• Providing a commercial advisory service to key stakeholders
• Meeting or exceeding a range of financial and non-financial performance targets
• Ability to build and maintain collaborative working relationships with stakeholders
• Build strong supplier relationships and supplier management programmes; driving initiatives with suppliers in co-ordination with the business and corporate functions
• Making a material contribution to the ongoing development of Nomura’s Global Sourcing function, including policy and procedures
• Providing support and coaching to other members of the Category team with an emphasis on development of the more junior members of the team
• Where applicable, the execution of Business Continuity plans and pro-active operational risk management

Skills, experience, qualifications and knowledge require

• Degree level qualification or equivalent
• CIPS or other professional Sourcing/Procurement qualification desirable
• Minimum 10+ years of experience of sourcing the relevant spend categories in a blue-chip environment, with some experience of Category Leadership and a proven track record of successfully leading commercial and contract activities, including:

o Supporting the Global Sourcing Category Lead – Network Infrastructure, and leading the development and maintenance of strategic Category-wide plans and initiatives in conjunction with stakeholders
o Portfolio opportunity analysis and subsequent benefit delivery
o Interacting and influencing at senior management level
o Effectively influencing the sourcing strategy for individual projects
o Leading internal/market analysis, competitive bidding and negotiation activities for regional and global agreements, with a range of value and complexity
o Re-negotiation and value extraction from embedded legacy / incumbent suppliers
o Knowledge of the pricing and contracting mechanisms for global enterprise level suppliers
o Excellent understanding of commercial levers and legal terms and conditions relating to Network Infrastructure contracts
o Understanding of different Network Infrastructure services, platforms, licensing arrangements, pricing frameworks
o Ability to identify contractual, operational and commercial risks in particular complex projects and apply mitigation measures without impacting project delivery objectives
o Knowledge of supply market, supplier capabilities, and expected trends at a geographic and global level

• Experience in a Banking environment may be an advantage, but is not essential
• Staff management experience essential and cross-regional team experience an advantage
• Ability to motivate, organise and develop team members
• Strong and experienced commercial and contract negotiator
• Is highly credible, an effective communicator (written and verbal) and is able to influence senior external vendors and senior internal clients
• Self-starter who can work with minimal supervision and manage a large volume of projects
• Can contribute effectively to and/or co-ordinate cross-functional teams
• Can drive projects to a conclusion while maintaining a high quality of task delivery

Diversity Statement
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.
DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time

SFID: 8318

The Executive Assistant Manager, Rooms/Director of Rooms is responsible in managing all aspects of the Rooms Division including Housekeeping, Lobby Operations, Concierge, Raffles Butler and Floral Boutique at Raffles Singapore. He/she ensures the delivery of the Raffles Singapore guest excellence service experience throughout the entire guest journey meanwhile ensuring maximization of room revenue and productivity as well as developing managers and colleagues.

Primary Responsibilities

• Re-invents service every day to create the best guest journey – engaging, enticing, surprising, entertaining and fully individualised to each market and guest profile.
• Manages the Raffles Singapore guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
• Supports all leaders within the division in upholding a flawless impression and perception of the Raffles Singapore services, products and colleagues through hands-on and smart operational leadership.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
• Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
• Identifies and implements new opportunities for inter-hotel sales and in-house facilities.
• Seeks Constant improvement of quality in product and services.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by management.

Purpose of the Job

To assist the Director and Senior Management in implementing efficient and effective operations and administrative functions of the Family Service Centre. Provide clinical and management leadership to ensure that the services are delivered in a timely and effective manner to all clients and stakeholders.

Key responsibility areas

1. Role as Head of Family Service Center (FSC)

Clinical Leadership

• Provide clinical leadership and supervision to the team in casework, group work, community work as well as program development to ensure that service delivery provided by the department is conducted in the highest professionally competent manner for clients and stakeholders.
• Provide training and supervision to staff in the department and develop the organisation’s overall competencies in all clinical works.
• Review and approve financial assistance to clients and other beneficiaries.
• Oversee all clinical & professional services run by the centre/programme.
• Review and evaluate existing services to ensure relevance to the clients' needs.
• Conduct intake and risk assessment for complex and higher risks cases, taking into account the integration of a range of information.

Data Analysis and Evaluation

• Analyse trends and needs of the clients and identify priority areas of service delivery.
• Conduct research and evaluation of service and create platforms to share best practices and findings from the programs.

2. Role as an Assistant Director:

Assume the role of Assistant Director designate and stand-in for the Director during his absence.

Strategic and Operations Planning and Management

• Set goals for the service under the department, and develop action plans to achieve them.
• Review and manage fund utilisation to ensure funds are sufficient and optimally used to achieve the department’s objectives.

Managerial and Administration Functions

• Overall in charge of running the family service centre and programmes.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by the funders.
• Ensure timely submissions to the required program reports to funders and stakeholders according to the program funding requirements.
• Provide regular updates to Director on centre/programme and highlight areas of concern which require attention and support.
• Prepare management reports for the Director and Management Committee.
• Assist in preparing the annual budget for the centre/programme.
• Respond and take charge during centre/programme’s exigencies, eg, critical incidents involving clients, staff, and organisation.

Staff Management

• Recruit, lead, develop/ guide, and motivate subordinates to achieve the department’s objectives, and do their work effectively and efficiently
• Assign relevant jobs to subordinates to achieve the department’s objectives.
• Attend to staff administration matters including recruitment, deployment, staff appraisal and promotion exercise.

Networking

• Network with other agencies and community partners to facilitate strong working relationships to facilitate the procurement of additional resources for the department’s services
• Network with colleagues within the organisation to ensure that the department closely supports and complements the work of other centres within the organisation.
• Initiate organization of meetings and case conferences and work out potential collaboration and referral processes to enhance service delivery to the clients and stakeholders

Attend to work crisis / urgent cases during off hours

• Attend to urgent cases / matters during off hours when called upon
• Provide consultation and support for staff under his/her charge with regard to any work or case-related crisis

Support in the organisation’s workgroup or taskforce

• Represent the organisation in the assigned workgroup/task force.
• Represent the organisation as a liaison person in an external workgroup or taskforce

Others

• Undertake and spearhead special projects, assignments, or programmes for the organisation as and when required.
• Perform other duties as assigned by the Director/Management.

Required qualifications and experience

• Minimum Bachelor's degree in Social Work or Graduate Diploma in Social Work preferably accredited with the Singapore Association of Social Workers (SASW).
• At least 10 years of work experience in social work with 5 years of supervisory and leadership experience at the clinical, administrative and managerial levels.
• Experience and successful track record in social service organisations, and developing and managing social service programmes and projects.

Required Competencies

• Good casework & counselling skills with the ability to handle cases with complex issues and higher risks.
• Experience in supervision, outcome management and strategic planning.
• Strong organisational and project management skills to review existing service frameworks, programmes and policies.
• Effective leadership skills in terms of being able to effectively engage, train and motivate staff to accomplish work targets in a timely manner.
• Resourceful in getting and optimally using relevant resources to accomplish work targets cost-effectively and efficiently.
• Has a strong sense of integrity in working with the best interests of clients and families.
• Keen interest to learn by accepting feedback on performance and making timely efforts to improve performance.
• Keeping abreast of current developments including relevant professional best practices and proactively learning and putting into practice relevant new skills and knowledge at the workplace.
• Receptive and able to adapt well to organisational, industry and work changes.

Roles & Responsibilities

• Grow the SmartNews ads business sales by driving the acquisition of cross-border advertisers and agencies.
• Develop and own the business growth strategies and its execution
• Build the team of Cross Border Business group, and manage and develop the team.
• Develop systems and operations in cooperation with relevant departments to ensure smooth transactions with overseas clients
• Collaborating with Ad Products and other key departments to enhance our products via customer feedback-sharing and other customer-related activities

Required Experience

• 5 years or more of sales experience in the digital ads related industry.
• Proven track record of delivering result
• Experience of 3 years or more in cross-border transactions and working experience of serving for clients in asia countries.
• 5 years or more of experience in managing large sales teams (10 or more members; multiple teams simultaneously)
• Experience of hiring and building a team at overseas office
• Business-level English, Japanese, and Chinese
• Ability to make frequent business trips for on-site project management, and ability to carry out new customer acquisition and manage relationships with both new and existing customers

Good to Have

• Working experience at startup
• Experience of owning a large sized sales target (billions of JPY)
• Strong ownership, growth mindset, capabilities to handle ambiguities

An exciting opportunity awaits for a seasoned professional to take on a pivotal role in the maintenance and enhancement of utility application systems. This position involves overseeing projects related to these systems, ensuring that they meet the highest standards of efficiency and effectiveness.

Key Responsibilities:

• System Maintenance & Enhancement: Oversee the upkeep and improvement of utility application systems to ensure optimal performance.
• Project Implementation: Lead initiatives related to utility application systems, ensuring timely and effective execution.
• Solution Architecture Development: Design and document comprehensive solution architectures that align with business needs.
• Requirements Analysis: Collaborate with stakeholders to analyze business and technical requirements, translating them into actionable application and process designs; main business stakeholders would be with the Finance & Billing department.
• Procurement Management: Handle the procurement of information communication and technology systems, software, and services. This includes drafting specifications, conducting evaluations, and engaging project stakeholders to ensure timely completion.
• Project Delivery Management: Oversee project delivery across the full Software Development Life Cycle (SDLC), including the warranty period, ensuring all objectives and deliverables are met.
• Vendor Management: Manage vendor relationships according to established standards, processes, and Service Level Agreements (SLAs) throughout project phases.
• Policy Compliance: Ensure adherence to organizational policies, standards, and procedures throughout all projects.
• Stakeholder Engagement: Actively engage with business users to discuss new approaches, prioritize enhancements, and explore upcoming projects.

Qualifications:

• Degree in Information Technology, Computer Science, or a related field
• 8+ years of relevant experience as system analyst, system design and development within SAP environments, specifically with utility project implementation experience.
• Strong understanding in billing and BSS (business support systems) in utility, telecommunications (telco), and related industries would be a strong bonus.
• Experience in engaging with cross-functional IT stakeholders, including infrastructure and data center operations; techno-functional consultants will be strongly considered.
• Project management certification is advantageous.
• Proven experience in managing vendor relationships effectively.

Technical Skillsets:

• Expertise in at least one SAP ISU module
• Strong background in SAP ABAP Development
• Proficient in Printing Software (Exstream)
• Knowledge of security protocols related to application systems

If you are interested in the above IT position, kindly apply with your updated CV or email to Shannagh Wu at [email protected]

Reg No. R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

About Us:

We are proud to partner with a rapidly growing company founded in 2021 and headquartered in Shanghai. With a global presence, including offices in Ningbo, Zhoushan, Beijing, Hong Kong, and Singapore, the organization excels in bulk commodity trading. The team comprises experts from state-owned enterprises and leading financial institutions, ensuring a strong foundation in finance and business development. They specialize in a wide range of commodities, including wood, chemicals, oil products, agricultural products, coal, and non-ferrous metals, offering customized financial solutions for domestic and international clients.

Job Growth Opportunities:

• With the company's recent expansion to Singapore, there are significant opportunities for growth into senior leadership roles as the business establishes itself in the region.
• Be part of the initial team driving the expansion into Singapore and beyond, with opportunities to shape the company’s footprint in the Southeast Asian market.
• Take a key role in building and managing new business operations in Singapore, influencing the company’s long-term success.
• Join a rapidly expanding business in a fast-paced environment with ample chances to take on new challenges and responsibilities in a growing market.

Location: Raffles
Working hours: 9am to 6pm
Working Days: Monday to Friday

Key Responsibilities:

• Oversee and expand bulk non-ferrous metals trading activities, including the import and export of copper, zinc, lead, aluminium, nickel, and tin.
• Build and maintain relationships with suppliers and customers, ensuring smooth contract negotiations and execution.
• Monitor and assess market conditions and trading risks, providing timely updates and trade information to management.
• Regularly report on transactions, financial performance, and profitability, while managing daily trading activities.
• Develop and implement policies, business plans, and budgets for metal trading to achieve the company’s strategic goals.
• Collaborate with manufacturers, suppliers, processors, shippers, and financial institutions to gather and analyze market information.
• Stay updated on global market trends and proactively respond to changes in international economic and political conditions.
• Forecast market trends and explore opportunities in strategic alliances, investments, acquisitions, and partnerships.
• Ensure efficient operation of support systems, including trading, documentation, finance, and coordination, for smooth business processes.
• Maintain risk control and ensure business stability in line with management's guidelines.
• Ensure compliance with credit risk management policies.

Requirements:

• A recognized degree in a relevant field.
• Minimum of 5 years of experience in bulk non-ferrous metals trading, with a proven track record of success.
• Strong knowledge of global metal supply chains, consumption trends, and market dynamics.
• Understanding of production, processing methods, logistics, and port operations.
• Excellent communication and collaboration skills, with the ability to work effectively with internal and external stakeholders, including senior management.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.

For interested applicants, please email your UPDATED CV in Microsoft Word format to [email protected].

We regret that only shortlisted candidates will be notified.

Careerstar International Pte Ltd

EA License No: 03C3254

EA Personnel No: R23115696

EA Personnel Name: Chin Lee Wei

Purpose of the Job

To assist the Director and Senior Management in implementing efficient and effective operations and administrative functions of the Family Service Centre. Provide clinical and management leadership to ensure that the services are delivered in a timely and effective manner to all clients and stakeholders.

Key responsibility areas

1. Role as Head of Family Service Center (FSC)

Clinical Leadership

• Provide clinical leadership and supervision to the team in casework, group work, community work as well as program development to ensure that service delivery provided by the department is conducted in the highest professionally competent manner for clients and stakeholders.
• Provide training and supervision to staff in the department and develop the organisation’s overall competencies in all clinical works.
• Review and approve financial assistance to clients and other beneficiaries.
• Oversee all clinical & professional services run by the centre/programme.
• Review and evaluate existing services to ensure relevance to the clients' needs.
• Conduct intake and risk assessment for complex and higher risks cases, taking into account the integration of a range of information.

Data Analysis and Evaluation

• Analyse trends and needs of the clients and identify priority areas of service delivery.
• Conduct research and evaluation of service and create platforms to share best practices and findings from the programs.

2. Role as an Assistant Director:

Assume the role of Assistant Director designate and stand-in for the Director during his absence.

Strategic and Operations Planning and Management

• Set goals for the service under the department, and develop action plans to achieve them.
• Review and manage fund utilisation to ensure funds are sufficient and optimally used to achieve the department’s objectives.

Managerial and Administration Functions

• Overall in charge of running the family service centre and programmes.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by the funders.
• Ensure timely submissions to the required program reports to funders and stakeholders according to the program funding requirements.
• Provide regular updates to Director on centre/programme and highlight areas of concern which require attention and support.
• Prepare management reports for the Director and Management Committee.
• Assist in preparing the annual budget for the centre/programme.
• Respond and take charge during centre/programme’s exigencies, eg, critical incidents involving clients, staff, and organisation.

Staff Management

• Recruit, lead, develop/ guide, and motivate subordinates to achieve the department’s objectives, and do their work effectively and efficiently
• Assign relevant jobs to subordinates to achieve the department’s objectives.
• Attend to staff administration matters including recruitment, deployment, staff appraisal and promotion exercise.

Networking

• Network with other agencies and community partners to facilitate strong working relationships to facilitate the procurement of additional resources for the department’s services
• Network with colleagues within the organisation to ensure that the department closely supports and complements the work of other centres within the organisation.
• Initiate organization of meetings and case conferences and work out potential collaboration and referral processes to enhance service delivery to the clients and stakeholders

Attend to work crisis / urgent cases during off hours

• Attend to urgent cases / matters during off hours when called upon
• Provide consultation and support for staff under his/her charge with regard to any work or case-related crisis

Support in the organisation’s workgroup or taskforce

• Represent the organisation in the assigned workgroup/task force.
• Represent the organisation as a liaison person in an external workgroup or taskforce

Others

• Undertake and spearhead special projects, assignments, or programmes for the organisation as and when required.
• Perform other duties as assigned by the Director/Management.

Required qualifications and experience

• Minimum Bachelor's degree in Social Work or Graduate Diploma in Social Work preferably accredited with the Singapore Association of Social Workers (SASW).
• At least 10 years of work experience in social work with 5 years of supervisory and leadership experience at the clinical, administrative and managerial levels.
• Experience and successful track record in social service organisations, and developing and managing social service programmes and projects.

Required Competencies

• Good casework & counselling skills with the ability to handle cases with complex issues and higher risks.
• Experience in supervision, outcome management and strategic planning.
• Strong organisational and project management skills to review existing service frameworks, programmes and policies.
• Effective leadership skills in terms of being able to effectively engage, train and motivate staff to accomplish work targets in a timely manner.
• Resourceful in getting and optimally using relevant resources to accomplish work targets cost-effectively and efficiently.
• Has a strong sense of integrity in working with the best interests of clients and families.
• Keen interest to learn by accepting feedback on performance and making timely efforts to improve performance.
• Keeping abreast of current developments including relevant professional best practices and proactively learning and putting into practice relevant new skills and knowledge at the workplace.
• Receptive and able to adapt well to organisational, industry and work changes.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/equVfahj

• Decision making for IT Strategy and roadmap
• Leading the infrastructure and application team

About the company

Our Client is a market leader within their industry. With massive investments in IT, they are now looking for a new Senior IT Manager / Head of IT to manage the IT team.

About the job

Your responsibility involves:

• Providing thought leadership for the internal IT (Infrastructure, Application, Automation) team
• Providing IT strategic planning and direction for the IT roadmap. This includes driving IT digitisation initiatives, identifying suitable technology and translate them into viable IT Digital implementation.
• Leading and executing the change management activities. This includes developing the formulation of change strategy to execution of the changes which includes achieving buy-in, managing business change impact analysis and readiness assessment
• Establish clear IT and Technology-related policies/guidelines and processes to safeguard data integrity and governance

Skills and experience required

As a successful applicant, you will have:

At least 7 years of Managerial experience for a sizeable IT team.

Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Candidates should have proven track record in IT infrastructure / Servers / network

Candidates with proven track record in designing global roadmaps /IT strategy will be of added advantage.

Whats on offer

This is an unique opportunity to be the overall head of IT of a sizeable IT team.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/equVfahj (EA: 94C3609/ R1219669)

A Global Luxury brand is looking to digitally transform the organisation and is looking to hire a Strategic IT Manager/Director to join them here in Singapore.

What You Will Be Doing

• Lead and manage a team of IT professionals, providing guidance, coaching, and development opportunities
• Develop and implement IT strategies, policies, and procedures to support business growth and objectives
• Overhaul and develop new IT infrastructure, including networks, servers, databases, and cybersecurity
• Ensure high availability, performance, and security of IT systems and applications
• Collaborate with stakeholders to identify business requirements and deliver new technology solutions
• Manage IT budgets (OPEX and CAPEX), vendors, and contracts
• Foster a culture of innovation, continuous learning, and customer-centricity within the IT team
• Ensure compliance with regulatory requirements and industry standards

What we are looking for:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 12 years of IT management experience, with a proven track record of leadership and delivery
• Strong technical knowledge of IT infrastructure, applications, and services
• Experience in Microsoft Domain Server, Microsoft Exchange Server
• Experience in F&B softwares is a must
• Experience in accounting software
• Prior team management experience is a must, with global exposure a strong bonus
• Relevant certifications (e.g., ITIL, CISSP, PMP) are desirable

Apply now or reach out to me at [email protected] for a confidential discussion.

Unfortunately, only shortlisted candidates will be notified.

Raymond Ler: Registration No.: R1876114 | EA License No.: 21S0433 | Company Registration No.: 201314085N

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/equVfahj

• Decision making for IT Strategy and roadmap
• Leading the infrastructure and application team

About the company

Our Client is a market leader within their industry. With massive investments in IT, they are now looking for a new Senior IT Manager / Head of IT to manage the IT team.

About the job

Your responsibility involves:

• Providing thought leadership for the internal IT (Infrastructure, Application, Automation) team
• Providing IT strategic planning and direction for the IT roadmap. This includes driving IT digitisation initiatives, identifying suitable technology and translate them into viable IT Digital implementation.
• Leading and executing the change management activities. This includes developing the formulation of change strategy to execution of the changes which includes achieving buy-in, managing business change impact analysis and readiness assessment
• Establish clear IT and Technology-related policies/guidelines and processes to safeguard data integrity and governance

Skills and experience required

As a successful applicant, you will have:

At least 7 years of Managerial experience for a sizeable IT team.

Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Candidates should have proven track record in IT infrastructure / Servers / network

Candidates with proven track record in designing global roadmaps /IT strategy will be of added advantage.

Whats on offer

This is an unique opportunity to be the overall head of IT of a sizeable IT team.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/equVfahj (EA: 94C3609/ R1219669)

Job Description & Requirements

• Overseeing daily service operations, including scheduling, dispatching technicians, and managing workloads.
• Building and maintaining strong relationships with clients, addressing their concerns, and ensuring high levels of customer satisfaction.
• Leading and developing a team of service technicians, including hiring, training, and performance management.
• Managing service contracts, renewals, and upselling additional services.
• Monitoring service department budgets, revenue, and expenses.
• Implementing and maintaining quality control standards for service delivery.
• Overseeing preventive maintenance programs and ensuring efficient repair services

Requirements:

• Min Diploma / Degree in Mechanical Engineering
• Experience in Lift /Elevator is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume. [email protected]

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking a Senior SAP MM/SD/PP Consultant + Solution Architect to join our team. You are responsible to be leading the design and implementation of SAP solutions to meet the client’s business needs. You will be expected to understand business requirements and translate them into technical solutions using SAP technologies. This position is based in Singapore.

Responsibilities:

• Lead the design and architecture of SAP solutions, ensuring alignment with business objectives
• Develop technical specifications and design documents for SAP projects, including customizations and integrations
• Lead and mentor SAP development teams, providing technical leadership and support throughout the project lifecycle
• Contribute to SAP solutioning in pre-sales and project phases
• Engage with customers for scoping and requirements
• Support proposal preparation, analyse customer needs, and independently manage client relationships
• Take charge of proposals, ensuring alignment with sales strategy
• Communicates effectively with stakeholders and team members
• Builds a close working relationship with clients to enhance the image of the KPMG

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum of 8+ years of SAP solution architect experience
• Experience in ECC to SAP S4 Hana migration
• Experience in leading BPR or Blueprint design – not just team lead role
• Deep functional domains knowledge across SAP logistics modules (MM, SD, PP, WM, EWM, QM, PM, etc)
• Functional experience in SAP MM procurement and inventory systems
• Proven track record of successfully leading SAP implementation or migration projects
• Ability to understand business processes from a customer perspective
• Self-motivated and have the ability to deliver results and meet timelines with minimal direct supervision
• Ability to effectively develop presentations and present ideas and proposals to all levels of management
• Excellent verbal/written communication, collaboration, analytical and presentation skills

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

KPMG Cybersecurity professionals assist clients to address their concerns around Confidentiality, Integrity, Availability and Privacy of their technology, business systems, and information assets. Using a holistic view of how Technology and Business integrate, the Cyber team performs technology-risk focused assessments, technology compliance, IT/operational process reviews, and design of information risk & cyber security solutions.

Cyber team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The role involves:

• Engage with client stakeholders on Identity and Access Management Projects.
• Providing in-depth expertise of Identity and Access Management.
• Working with KPMG Project and Customer resources to continue design and deployment activities and further enhance Identity Management solutions for our customers.
• Working with customers and leading Identity and Access Management vendors to design and build creative solutions.
• Working with team members, you will design and/or build solutions within large transformations and you will perform reviews, assessments and build strategies for organisations looking to invest in IAM.
• Assisting the engagement manager with the planning and delivery phases of engagements.
• Being comfortable with associated disciplines of Security Policy and Governance

The ideal candidate should possess:

• Bachelor’s degree in Computer Science, Computer/Electrical Engineering, Information Technology or equivalent.
• A highly motivated individual in information security and excellent communicator with strong analytical and good problem-solving skills.
• Minimum 8-15 years of relevant experience working on IAM technologies: SailPoint, CyberArk, IBM, Saviynt, Okta, ForgeRock, MSFT Entra.
• In depth knowledge in Security strategy, assessment, and design and implementation and governance frameworks over processes, controls, organisation and infrastructure.
• Proven technical knowledge in Identity Governance, Access Management, Privileged Access Management and/or Consumer Identity and detailed implementation on Identity and Access Management solutions.
• Excellent understanding of Identity and Access Management concepts Provisioning, SSO, Federation and knowledge of Authentication, Authorisation, and Accounting implementation and governance.
• Excellent business analysis experience in requirements gathering, modeling use cases and experience in business development in supporting new business offerings.
• Any relevant industry related certification will be preferred (e.g. CISSP, AWS , AZURE , IAM products like SailPoint, Saviynt etc.).

We are seeking a highly motivated and experienced Director of Marketing and Student Services to join our team. The ideal candidate will possess strong marketing resources(espescially in local and China), be able to lead a team to achieve enrollment targets, and provide high-quality services to students and parents. This role requires evening work until 9 PM and weekend availability.

Key Responsibilities:

• Lead and manage the marketing team to develop and implement effective marketing strategies.
• Achieve and exceed student enrollment targets.
• Provide exceptional customer service to students and parents, addressing their needs and concerns.
• Oversee student management and ensure a supportive and positive environment.
• Collaborate with other departments to ensure smooth operations and high-quality service delivery.

Qualifications:

• Bachelor's degree or higher.
• Proven experience in marketing and student services.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Ability to work evenings and weekends.

Benefits:

• Competitive salary.
• Professional development opportunities.
• A supportive and dynamic work environment.

Key Responsibilities: Support the Head of Technical and Compliance in reviewing and monitoring that Financial Statements Audit and Assurance Engagements within the firm, as well as firm-wide policies, processes, and procedures, comply with all applicable Pronouncements, including International Standards on Auditing (ISA), International Financial Reporting Standards (IFRS), International Code of Ethics for Professional Accountants (IESBA), International Standards of Quality Management (ISQM), corporate regulations, and other authoritative pronouncements.

Candidates for this role will be supporting the firm’s technical department in achieving the following outcomes:

• Establishing policies and procedures within the firm to ensure compliance with the above Pronouncements.

• Implementing and monitoring the Firm’s program to compliance with ISQM.

• Planning and conducting risk assessments and quality control reviews on engagements, to ensure compliance with the above Pronouncements.

• Validating that controls established by the Firm to comply with the Pronouncements are operating effectively and timely.

• Analyzing and identifying gaps, and potential areas of improvement, in quality control procedures within the Firm to ensure compliance with the above Pronouncements, and proposing remediation plans.

• Conducting real-time reviews of financial statements audit and assurance engagements before audit opinions are signed.

• Carrying out root cause analyses and monitoring effectiveness of action plans to address areas of weaknesses identified.

• Training, coaching, developing and cultivating technical competencies to ensure capability of designated employees to maintain and comply with the Pronouncements.

• Preparing and collating information/reports for regulatory and internal reviews and handle any related coordination work.

Requirements:

• Bachelor’s degree in accountancy or other relevant disciplines.

• Minimum 8 years’ experience in an audit and/or quality role, within a Public Accounting firm.

• Candidates with experience in similar quality management roles are preferred.

• Excellent presentation, written and verbal communication skills to communicate across all levels of staff and management.

Our Esteem Client is looking for a technical staff to assist the Head of Technology in leading the technology strategy, innovation, and delivery. You will be responsible for overseeing the technology department, driving innovation, developing technology policies, managing technology-related projects, and collaborating with internal and external stakeholders.

Responsibilities:

• Developing and executing the technology vision, strategy, and roadmap aligned with the business goals
• Explore emerging technologies such as AI, Generative AI, IoT, cloud, and 5G
• Develop and implement R&D strategies to ensure that all R&D projects are well aligned with market/customer needs.
• Collaborate with internal and external stakeholders, such as business units, vendors, and authorities, to understand their needs, expectations, and feedback.
• Represent and act as a liaison ensuring that strategic objectives, technological initiatives, and priorities are effectively communicated, coordinated, and executed.
• Prepare product and technology reports and presentations.
• Facilitate discussions between stakeholders relating to R&D collaboration projects. Ensure alignment among stakeholders, leveraging effective communication channels and consensus-building techniques to drive optimize outcomes for the projects.
• 
  

Requirements:

• Bachelor's degree in a relevant field. Advanced degrees or certifications are a plus.
• Proven experience in technology coordination, project management, or similar roles within the technology sector or related fields.
• Strong understanding of communication technology, industry trends, and emerging technologies.
• Excellent communication, interpersonal, and collaboration skills with the ability to work effectively across diverse teams and stakeholders.
• Strategic mindset with the ability to translate vision into actionable plans and initiatives.

Our Esteem Client is looking for a technical staff to assist the Head of Technology in leading the technology strategy, innovation, and delivery. You will be responsible for overseeing the technology department, driving innovation, developing technology policies, managing technology-related projects, and collaborating with internal and external stakeholders.

Responsibilities:

• Developing and executing the technology vision, strategy, and roadmap aligned with the business goals
• Explore emerging technologies such as AI, Generative AI, IoT, cloud, and 5G
• Develop and implement R&D strategies to ensure that all R&D projects are well aligned with market/customer needs.
• Collaborate with internal and external stakeholders, such as business units, vendors, and authorities, to understand their needs, expectations, and feedback.
• Represent and act as a liaison ensuring that strategic objectives, technological initiatives, and priorities are effectively communicated, coordinated, and executed.
• Prepare product and technology reports and presentations.
• Facilitate discussions between stakeholders relating to R&D collaboration projects. Ensure alignment among stakeholders, leveraging effective communication channels and consensus-building techniques to drive optimize outcomes for the projects.
• 
  

Requirements:

• Bachelor's degree in a relevant field. Advanced degrees or certifications are a plus.
• Proven experience in technology coordination, project management, or similar roles within the technology sector or related fields.
• Strong understanding of communication technology, industry trends, and emerging technologies.
• Excellent communication, interpersonal, and collaboration skills with the ability to work effectively across diverse teams and stakeholders.
• Strategic mindset with the ability to translate vision into actionable plans and initiatives.

Our Esteem Client is looking for a technical staff to assist the Head of Technology in leading the technology strategy, innovation, and delivery. You will be responsible for overseeing the technology department, driving innovation, developing technology policies, managing technology-related projects, and collaborating with internal and external stakeholders.

Responsibilities:

• Developing and executing the technology vision, strategy, and roadmap aligned with the business goals
• Explore emerging technologies such as AI, Generative AI, IoT, cloud, and 5G
• Develop and implement R&D strategies to ensure that all R&D projects are well aligned with market/customer needs.
• Collaborate with internal and external stakeholders, such as business units, vendors, and authorities, to understand their needs, expectations, and feedback.
• Represent and act as a liaison ensuring that strategic objectives, technological initiatives, and priorities are effectively communicated, coordinated, and executed.
• Prepare product and technology reports and presentations.
• Facilitate discussions between stakeholders relating to R&D collaboration projects. Ensure alignment among stakeholders, leveraging effective communication channels and consensus-building techniques to drive optimize outcomes for the projects.
• 
  

Requirements:

• Bachelor's degree in a relevant field. Advanced degrees or certifications are a plus.
• Proven experience in technology coordination, project management, or similar roles within the technology sector or related fields.
• Strong understanding of communication technology, industry trends, and emerging technologies.
• Excellent communication, interpersonal, and collaboration skills with the ability to work effectively across diverse teams and stakeholders.
• Strategic mindset with the ability to translate vision into actionable plans and initiatives.

Job Summary:

We are seeking a highly motivated, hands-on, and results-driven Senior Manager / Assistant Director / Director – Technical to join our professional training institute to advance the training needs of internal audit professionals. The Institute of Internal Auditors Singapore offers a comprehensive suite of courses across a wide range of topics such as Internal Audit, Risk Management, Corporate Governance, Fraud, Controls and Leadership. As a Senior Manager / Assistant Director / Director – Technical, you will be responsible for developing and pioneering the Institute’s Academy Strategy and programmes and maximizing our institute's growth potential.

Job Description:

Essential duties and responsibilities include but are not limited to:

• Develop, execute, and oversee the IIA Singapore Academy’s strategy and workplans with the various committees to raise the profile of the Institute.

• Lead the Education & Professional Development Committee and Technical & Technology Committee and develop workplans.

• Evaluate the relevance and quality of courses through the review of course outlines and training materials.

• Drive the development of new learning and training pathways relevant to the future economy, including online training.

• Execute the Career Conversion Programme for Internal Auditors by providing strategic and technical support.

• Develop and maintain relations with strategic stakeholders, including professional bodies and universities, to explore the development of partnerships, roundtables, and seminars.

• Serve as one of IIA Singapore’s writers, including the development of thought leadership reports, publications, and funding proposals.

• Work closely with the respective team to ensure the programme, contents, and speakers of IIA Singapore align with its strategic positioning.

• Support the development of IIA Singapore's new initiatives.

Qualifications:

· CIA certification holder

· Bachelor's or post-graduate degree in related field and minimal 8 years of relevant working experience preferably in internal audit

· Proven experience within the training, education, or professional services industry would be ideal. Good understanding of corporate learning and development needs

· Excellent interpersonal and communication and presentation skills

· Demonstrated ability to meet and exceed targets and drive growth

· Self-motivated and able to work independently while able to work as a team

· Comfortable to engage with stakeholders at all levels

· Strong attention to detail, self-directed initiative, resourcefulness, and innovative

· Proficient in using MS Office i.e., PowerPoint and Excel and other productivity tools

An annual remuneration package of approximately $100K will be offered based on qualification and experience. Interested applicants, please apply with your detailed resume. Only shortlisted applicants will be notified.

Our Esteem Client is looking for a technical staff to assist the Head of Technology in leading the technology strategy, innovation, and delivery. You will be responsible for overseeing the technology department, driving innovation, developing technology policies, managing technology-related projects, and collaborating with internal and external stakeholders.

Responsibilities:

• Developing and executing the technology vision, strategy, and roadmap aligned with the business goals
• Explore emerging technologies such as AI, Generative AI, IoT, cloud, and 5G
• Develop and implement R&D strategies to ensure that all R&D projects are well aligned with market/customer needs.
• Collaborate with internal and external stakeholders, such as business units, vendors, and authorities, to understand their needs, expectations, and feedback.
• Represent and act as a liaison ensuring that strategic objectives, technological initiatives, and priorities are effectively communicated, coordinated, and executed.
• Prepare product and technology reports and presentations.
• Facilitate discussions between stakeholders relating to R&D collaboration projects. Ensure alignment among stakeholders, leveraging effective communication channels and consensus-building techniques to drive optimize outcomes for the projects.
• 
  

Requirements:

• Bachelor's degree in a relevant field. Advanced degrees or certifications are a plus.
• Proven experience in technology coordination, project management, or similar roles within the technology sector or related fields.
• Strong understanding of communication technology, industry trends, and emerging technologies.
• Excellent communication, interpersonal, and collaboration skills with the ability to work effectively across diverse teams and stakeholders.
• Strategic mindset with the ability to translate vision into actionable plans and initiatives.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Management of student leaders from the SMU Sports & Adventure Clubs
  • Oversee, mentor, and guide the student leaders of the SMU Sports and Adventure clubs in the development and implementation of strategic goals in support of SMU Vision 2025.
  • Oversee, mentor and guide student leaders in club governance, finance and branding to establish credible student-led Sports and Adventure clubs in SMU.
  • Guide and support student leaders in risk assessment in collaboration with the SMU Office of Safety and Security.
• Discover and nurture student leaders through out-of-the-classroom programmes/events/activities
  • Develop and conduct regular reviews and assessments of student activities and programmes, including evaluation of the performance of sports clubs.
  • Oversee and guide student leaders in the conceptualization, operations and technical aspects of students-led events and activities.
  • Mentor and facilitate the delivery of the SMU Graduate Learning Outcomes (GLOs) through the events and activities organized by student clubs.
  • Assess student leaders on the SMU GLOs at a personal and group level using the Integrated Co-curricular Management System (ICMS) through Sports and Adventure events/activities.
  • Assist in the coordination, formulation and periodic review towards the delivery of SMU GLOs through appropriate student leadership developmental programmes with internal offices and external agencies/organizations.
• Oversee external stakeholder management (SportSG, National Sports Association)
  • Oversee the relationship management with current partners (eg SportSG/NSAs) to enhance Sports and Adventure initiatives/events/activities.
  • Build and establish new partnerships with NSAs/sponsors/external parties to enhance the quality of Sports and Adventure cluster's initiatives/events/activities.
  • Regularly review SportSG and the NSA policies and propose implementation to SMU sports clubs to keep them relevant and updated.
  • Review and propose changes in safety management in SMU based on the regulations set by SportSG and its attendant NSAs.
  • Network with other counterparts from local IHL and overseas university to exchange ideas, strengthen relationships and forge mutually beneficial partnerships when the opportunity presents itself.
• Oversee internal operational/administrative functions of the Sports and Adventure cluster
  • Contribute relevant expertise and experience to the cluster's aggregate competencies in Sports and Adventure leadership development.
  • Oversee the programmes'/events'/activities' budget at the cluster level.
  • Oversee student clubs and the Sports and Adventure cluster's administrative functions.
  • Manage and establish strong working relationships with other units and offices to promote Sports and Adventure initiatives/events/participation.
  • Support and manage the office's and the cluster's marketing and partnership efforts.
  • Manage sports teams and convene competitions within the Singapore Univeristy Sports Council (SUSC) and Institute-Varsity-Polytechnic Council (IVPC).
  • Manage the Aptitude Based Admission and Yip Pin Xiu Scholarship, and Shu Li Sports Excellence Awards for student athletes.
  • Manage the operations of SMU sports facilities (eg. SMU Gymnasium, swimming pool and Multi-Purpose Sports Hall).
  • Lead the Sports and Adventure cluster in the collaborative organization of university events (e.g. SMU Patron's Day, SMU Open House).
  • Any other roles and responsibilities as assigned.

• A university degree in any field.
• At least 8 years of experience in a role working on sports and student development programmes.
• Experience working with SportSG, NSAs or other IHLs in collaborative projects/sporting events.
• Experience in the management of sporting events and facilities will be an advantage.
• Self-motivated with strong interpersonal and problem-solving skills.
• Facilitation skills and knowledge of assessment of learning outcomes will be a key advantage.
• Possess strong organizing, coordinating and administrative capabilities.
• Possess strong analytical skills.
• Excellent communication skills, both written and verbal.
• Excellent analytical skills with the aptitude to craft proposal and media narrative regarding sports-related activities in SMU.
• Ability to guide, influence and be assertive with colleagues and students where necessary.
• Experienced in managing major student events.
• Experienced in coaching and mentoring students.
• Good financial accounting abilities.
• Ability to work independently and able to be an excellent team player when called upon.
• Proficient in MS Office.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

1. Responsible to manage accounting system which ensures accurate management of the company’s financial affairs.

2. Ensure proper management of internal controls, due compliance processes and corporate policies to safeguard company interest.

3. Provide top management with monthly financial and operating statements to allow review of the company’s financial status.

4. Disburse all funds for payroll, operating and capital expenditures, and all other major disbursements on behalf of the company.

5. Prepare and submit annual corporate budget for review and approval.

6. Effectively liaise with bankers and financial institutions for financial matter.

7. Responsible for the welfare of the Japanese expatriates and act as a liaison person with HQ.

8. Responsible for full spectrum human resource and administration management.

9. Responsible for the management of information system of the company.

10. Execute the responsibilities of a company director according to lawful and ethical standards.

11. Experience in watch manufacturing environment is preferred.

12. Able to write and speak Japanese fluently.