Total 3,631 customer service manager job vacancies in Information Technology category in Singapore

About the Role

We are seeking a Technical Project Manager to lead our team in testing competitor products and completing Proof of Concept (POC) projects. This role is crucial in driving our competitive edge and validating new technologies within our organization.

Key Responsibilities

Competitive Product Testing:

- Develop and execute comprehensive testing strategies for competitor products

- Analyze competitor features, performance, and user experience

- Prepare detailed reports on findings and present insights to stakeholders

POC Management:

- Oversee the end-to-end process of POC projects from ideation to completion

- Define clear objectives, timelines, and success criteria for each POC

- Coordinate cross-functional teams to ensure timely delivery of POCs

Team Leadership:

- Lead and mentor a team of technical analysts and testers

- Foster a culture of innovation and continuous learning

- Set performance goals and conduct regular evaluations

Strategic Planning:

- Develop roadmaps for competitive analysis and POC initiatives

- Align testing and POC strategies with overall business objectives

- Stay updated on industry trends and emerging technologies

Stakeholder Management:

- Collaborate with product managers, engineers, and designers to integrate findings

- Provide regular updates to executive management on project progress and insights

- Foster strong relationships with internal teams and external partners

Performance Optimization:

- Identify areas for improvement in testing methodologies and POC processes

- Implement best practices and tools to enhance efficiency and effectiveness

- Ensure high-quality standards are maintained across all projects

Qualifications

- Bachelor's or Master's degree in Computer Science, Software Engineering, or related field

- 5+ years of experience in technical project management, preferably in competitive analysis or POC management

- Strong understanding of software development lifecycle and testing methodologies

- Excellent analytical and problem-solving skills

- Proven track record of leading successful POC projects

- Experience with project management tools and methodologies (e.g., Agile, Scrum)

- Outstanding communication and presentation skills

- Ability to work in a fast-paced, dynamic environment

This role offers an exciting opportunity to drive innovation and competitive advantage through hands-on testing and POC management. The ideal candidate will combine technical expertise with strong leadership skills to guide our team in exploring cutting-edge technologies and competitor offerings.

Responsibilities

Management of ICT Application Contract and Operating Budget

• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements

• At least five (5) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations, and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should posses the following skill sets:

- Project Management: Capable of overseeing project budgets, handling change requests, and ensuring projects are completed within financial constraints.

- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Job Objectives

Monitor and to manage the technology Incidents impacting BANKS group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.
The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations,
Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting BANKS group businesses
• Work with relevant business & technology group/units to comply with the Incident and Problem Management
processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking,
status notification, escalation, documentation and management reporting in full compliance with BANKS
standards on Incident and Problem Management functions
• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.
• Establishing strong command and control of an Incident, establishing clear accountability and precise
evaluation of complex issue scenarios.
• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution
• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where
permanent resolution within the allotted timeframe is not feasible) with proper documentation
• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends
or deviations from standards
• Escalation of critical and unresolved Incidents to appropriate levels of management
• Ensure incident data is accurately captured and documented in the incident reporting tool.
• Post Incident activity to ensure highest levels of service quality and improving service levels through
identification of problem trends and causes which impact the delivery of production services.
• Ability to communicate well and manage highly stressful situations during the Incident.
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to
end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology
incidents with known root cause.
• Management reporting
• Effective and accurate incident reporting and assignment by using tools, which are customized and
implemented, where applicable. Work towards effective use of these automated solutions with other tools and
procedures within command center/ datacenter, in order to garner and present an accurate picture of the
incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution
process.
• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help
maintain an acceptable audit rating.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution
Duration and the associated KPIs.
• Audit Reporting: Data analysis, PowerPoint presentation, Regulatory reporting.
• Good knowledge on Macro, Excel, PowerPoint, Ticketing tools, Data analysis.
• Ensure compliance to Group Technology & Operations Policies and StandardsKey Requirements
• Bachelor’s degree in Business, Computer Science, or related discipline required.
• ITIL certification is a must
• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line
Managers experience is preferred.
• Excellent English communication skills (written and oral), with experience interacting with all levels of
management
• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network,
Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow

• Confidential search
• Experience in leading and managing large-scale projects and team sizes (min 15-20 people).
• Strong hands-on skillsets – ERP knowledge: NetSuite, SAP and etc.
• Industry expertise from System Integrator, IT Services, Consulting, or Telco-related fields.

about the company
My client, a listed company in Singapore, is currently seeking an experienced Head of Project & Service Delivery Management. The role involves overseeing and managing an entire department consisting of approximately 40 people across different functions.

about the job

• Develop and implement ERP services strategies aligned with company goals.
• Stay current with IT trends to enhance service offerings.
• Collaborate with teams to identify new service opportunities and provide technical expertise.
• Lead major bids, analyze risks, and make informed decisions.
• Manage the services team budget and ensure profitability.
• Oversee project lifecycle from scoping to support.
• Maintain high-quality standards and align with client expectations.
• Implement process improvements for efficient service delivery.
• Ensure effective customer service and spares management.
• Expand managed services and foster continuous improvement.
• Utilize ERP system for delivery management and financial planning.
• Manage project and support revenues, optimize costs, and provide financial insights.

skills and experience required
Minimum of 15 years of experience in IT services with strong leadership skills, including managing and overseeing teams of 15-20 people.

Proven expertise in end-to-end project management and service delivery management.

Skilled in negotiation, communication, and client presentations.

Experience with ERP systems such as NetSuite, SAP, and others.

Whats on offer
This a permanent opportunity for an Head of Project & Service Delivery Management, offers a salary range of $ 11,000 to $ 13,000, inclusive of benefits.

To apply online please use the 'apply' function, alternatively you can reach me at
https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

Job Descriptions

• Manage Technical Operation Team’s day-to-day operations (i.e. repair work, routine servicing, maintenance & T&C processes)
• Manage customer’s expectation, quality service deliverables and establish good rapport for long term relationship
• Manage department resources to ensure continuous smooth operations
• Monitor and conduct review on department manpower competency level
• Ensure continuous training/improvement plan is in place across the Technical team
• Ensure regular review of equipment refresh for customers
• Conduct quality checks on works completed
• Ensure compliance with Health, Safety, Environmental and Assurance regulations
• Able to troubleshoot and carry out repair work for M&E Infrastructures services in Data Center

Requirements

• Diploma/Degree and above in Mechanical & Electrical or relevant discipline
• Min 5 years of relevant working experience with at least 2 years in managerial position
• Excellent knowledge of M&E services with a relevant qualification
• Fire Safety Manager certification is preferred
• Green Mark certification or equivalent certification
• LEW certification an advantage
• Good interpersonal skills
• Self-motivated and meticulous
• Class 3 Driving Licence is preferred

Attractive Remuneration and Employee Benefits

• On-The-Job Training Support
• Performance Bonus
• Rewards and Recognition
• Medical & Dental Benefits
• Birthday Leave

Job Description:

We are looking for Application Project Managers for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software for its customer in Singapore. The duties will include working closely with Epic’s customer(s) and Epic’s internal project management team to coordinate the implementation and configuration of the Epic software at customer location(s). This may include guiding customer counterparts through their build, system testing, end-user training, end-user adoption, and other implementation-related activities. They will monitor project timelines and key milestones within their areas of ownership.

Job requirements:

• Bachelor’s degree or higher (any major)
• 1+ years of Epic software implementation experience as an Application Project Manager, Technical Advisor, Application Manager or Application Coordinator, including experience through at least one software go-live
• Pass Epic’s standard pre-hire assessment test for the role
• Hold appropriate Epic software application certification

Other competencies:

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Demonstrated judgment in handling escalations

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Technical Product Manager

Internal Code: A24063

What will you do?

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

What are we looking for?

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job description:

We are looking for Senior Application Project Managers for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software for its customer in Singapore. The duties will include working closely with Epic’s customer(s) and Epic’s internal project management team to coordinate the implementation and configuration of the Epic software at customer location(s). This may include guiding customer counterparts through their build, system testing, end-user training, end-user adoption, and other implementation-related activities. They will monitor project timelines and key milestones within their areas of ownership.

Job requirements:

• Bachelor’s degree or higher (any major)
• 2+ years of Epic software implementation experience as an Application Project Manager, Application Manager or Application Coordinator, including experience through at least one software go-live
• Pass Epic’s standard pre-hire assessment test for the role
• Hold appropriate Epic software application certification

Other competencies:

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Demonstrated judgment in handling escalations

A leading Fintech organisation is seeking a Technology Account Manager (Cloud & DevOps) to join their team.

Your new company

You will be responsible for monitoring and operating support for the financial platform based on the cloud environment.

Your new role

As a Technology Account Manager (Cloud & DevOps) in the Singapore team, you will be responsible for:

• Design and develop and maintain system performance, have good technical background and client-facing experience
• Support day to day operation activites, provide testing support
• Work closely on the business side and provide user feedback on the system.

What you'll need to succeed

• Degree holder in a Technology / Business related field.
• 5–8 years experience in technology account management, ideally with SEA focus. Banking/ finance industry exposure will be a plus.
• Strong understanding of cloud platforms using Microsoft Azure cloud / Google cloud, use of DevOps tools including Kubernetes, Jenkins, Docker
• CICD process, use of Terraform/ CloudFormation
• Excellent in communication skills, problem-solving skills and working with cross-function teams

What you'll get in return

In return, you'll be part of an organisation that values its employees. You will have a structured career growth and plenty of global developmental opportunities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within Cloud & DevOps, AI & Machine Learning, please contact us as well.

EA Reg Number: R1988154

EA License Number: 07C3924 | Company Registration No: 200609504D

The Role

As a Master Data Management and Governance Leader, you will be responsible for overseeing the management and governance of critical data assets within the organization. You will play a pivotal role in ensuring data integrity, accuracy, and compliance with regulatory standards. This position requires a strong understanding of data management principles, attention to detail, and the ability to collaborate across various departments to drive data governance initiatives forward.

Responsibilities we will trust you with:

• Lead the Master Data Organisation in designing, implementing and maintaining a comprehensive data governance framework that aligns with organizational objectives and regulatory requirements.
• Define Data Standards and Policies: Work with across the organization to establish data standards, policies, and procedures to ensure consistency, accuracy, and integrity across all data assets.
• Data Quality Management: Define data quality metrics and develop implementation strategies to improve data quality throughout its lifecycle.
• Master Data Management (MDM): Lead the master data management team, including the creation, maintenance, and enrichment of master data records.
• Collaborate with Stakeholders: Work closely with cross-functional teams, including IT, finance, operations, and compliance, to understand data requirements, address issues, and promote data governance best practices.
• Data Stewardship: Define and Assign roles and responsibilities for data stewardship and establish processes for data stewardship activities, such as data cleansing, validation, and reconciliation.
• Compliance and Risk Management: Ensure compliance with data privacy regulations (e.g., GDPR, CCPA) and industry standards. Identify and mitigate risks associated with data governance processes.
• Training and Awareness: Create learning programs and Conduct training sessions and awareness programs to educate employees on data governance principles, policies, and procedures.
• Continuous Improvement: Continuously evaluate and refine data governance processes to adapt to evolving business needs and technological advancements.

Your areas of knowledge and expertise that matter most for this role:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Proven experience (1-5 years) in data governance, master data management, or related fields.
• Strong understanding of data management principles, data governance frameworks, and regulatory requirements (e.g., DAMA-DMBOK).
• Proficiency in data analysis tools and techniques. Experience with data governance software/platforms is preferred.
• Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Ability to work collaboratively in a cross-functional team environment.

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability, and efficiency.
• Commitment to your ongoing development, including on-the-job opportunities, formal programs, and assistance with further education.
• Community volunteering opportunities.
• A competitive remuneration package featuring performance-based incentives, medical insurance, and a dental allowance.

# Track record as a Business Analyst/ Program manager within the Financial Services/Investment Banking industry

# Experience in Data Analysis, tracing cash events through multiple systems front to back.

# Experience in delivering Operational process improvements and controls

# Experience -Futures & Derivatives Clearing

Responsibilities:

• Provide Regulatory Reporting stream to support transition to strategic end state model, incl requirements, design, test definition, control definition, training, and production readiness.
• Documentation of project artefacts, including, Target Operating Models, BRDs, User Stories, Test Cases
• Project management , actions management- setting , coordination and planning to the stakeholder
• Assess and manage risk and issues.
• Foster and maintain relationships with business and technology stakeholders and support engagement in working groups, steercos, and workshops where required.
• Can exercise independence of judgement and autonomy

Requirements

• 6-10 years’ experience with degree in Banking or Finance
• Track record as a Business Analyst/ Program manager within the Financial Services/Investment Banking industry.
• Knowledge on Futures and Options products and Clearing industry in banking
• Experience on UAT- functional ,test
• Excellent analytical and problem-solving skills
• Skills- Excel, PowerPoint and process mapping skillsets required.
• Excellent communication and stakeholder management skills
• Knowledge of Markets Operations businesses/ functions is required. Knowledge & understanding of workflows and controls
• ONLY SINGAPOREAN

Send your Cv to [email protected]

Responsibilities:

• Responsible for the smooth running of resources/equipment to optimize efficiency of the bagging & warehousing operations in the Company.
• Responsible for the proper building maintenance/facilities of Company’s premises, where we are accountable.
• Ensure that all equipment/facilities meets statutory requirements, where required.
• Interface with customers on the study and improvement of equipment efficiency.
• Management of and optimization of services by vendors and contractors.
• Oversee spare part and inventory management
• Accountable for the overall Technical KPIs.

Requirements:

• Degree in Mechanical or Electrical/Electronic Engineering or relevant degree holder.
• About 5 years managerial experience in a logistics and/or manufacturing background is required for this position.
• Strong ability to interact with all levels in the organization inclusive of customers, contractors and vendors.
• Possess an established network of vendors & contractors and proven ability to manage them.
• Good analytical ability and sound working equipment knowledge
• Excellent management and communication skills.
• Possess a valid class 3 driving license.

Job ID: QWY385VW

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

• Define and implement a comprehensive programme management framework, including tools, templates, and systems, to meet cost, time, and quality objectives, and ensure adherence through regular performance measurements and corrective actions.
• Review and guide the integrated programme plan to ensure timely, cost-effective, and high-quality delivery, while setting expectations for periodic reviews, risk identification, and stakeholder communication.
• Monitor programme progress, mentor junior staff in corrective actions, build strong client relationships, manage client escalations, and make informed trade-off decisions to align deliverables with client goals.
• Manage departmental budgets, staffing, and work allocations; foster staff development through coaching and performance management; and ensure alignment with organizational goals and policies.

Requirements:

• Degree in IT or equivalent.
• At least 5 years of working experience
• Proficient in SAP FICO and S/4 HANA

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

Contribute to strategic initiatives and support management in driving department transformation – As a valued member of the team, you will have the opportunity to actively contribute to strategic initiatives and support management in driving transformative changes within the department. Your insights and expertise will be instrumental in shaping the future direction of the data centre and its operations, enabling us to stay ahead in a rapidly evolving industry.

Be part of the transformation team to change the way we work in data centre and its operations – As a member of the transformation team, you will play a vital role in driving change and innovation within the data centre and its operations. You will actively participate in identifying areas for improvement, implementing new processes, and fostering a culture of continuous improvement.

Acts as the first-line problem solving reference point, addressing computer operations / batch operation issues as they occur and escalating problems – You will serve as the primary point of contact for troubleshooting and resolving computer operations issues, provide immediate support and escalate problems as necessary to ensure timely resolution.

Supervise the development and implementation of new procedures to improve computer operations and efficiency – You will lead the development and implementation of new procedures to enhance the efficiency of computer operations while ensuring adherence to established procedures and standards.

Drive daily huddles with team members to review work assignments and project tasks, set priorities, and communicate issues – You will conduct daily huddles with team members to review ongoing work assignments and project tasks by setting priorities and provide clear guidance on expectations and deliverables

Regional collaboration for computer operations to determine current state and potential for synergistic operations – You will collaborate with regional teams to assess current service levels and identify areas for improvement by gathering feedback and requirements to enhance the quality and efficiency of computer operations.

Develop and enhance new/existing documentation and procedures for key activities and processes – You will develop comprehensive documentation and procedures for activities and contribute to the development of department-wide standards and policies.

Ensure batch operations checklists are maintained for operational status and problem history – You will provide oversight by maintaining and updating batch operations checklists to track operational status and ensure incoming shifts have a comprehensive understanding of operational history.

Coordinate the Data Center scheduled shutdown with all related business unit to ensure completeness of the activity – You will coordinate and plan the data centre scheduled shutdown activities by collaborating with all related business units to ensure a smooth and complete shutdown to minimize disruptions and ensure successful execution.

Qualification Requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience in data center operations, with a managerial or supervisory role is an added advantage.
• Strong knowledge of data center batch operations, computer systems, and networking technologies.
• Proficiency in Python programming language.
• Experience in SQL and R/ Python (Or other tools for statistical analysis) and data visualization tools for statistical reporting is an added advantage.
• Proficiency in UI/UX design principles and methodologies.
• Experience in designing user-friendly interfaces and enhancing user experience.
• Ability to translate complex information into intuitive and visually appealing infographics.

Working Experience/Skills:

• Proven experience in driving automation and process improvement using Python.
• Hands-on experience with Python libraries and frameworks such as NumPy, Pandas, or Django.
• Have a strong sense of ownership and pride in your performance and its impact on the company's success.
• Possess critical thinking and problem-solving skills to manage issues that surface over the course of work quickly and efficiently.
• Be a team player with excellent consultative and communication skills, proven ability to work effectively with internal and external IT/non-IT stakeholders, vendors, and consultants.
• Knowledge and working experience with an understanding in data centre key operation functions, including enterprise reporting, enterprise scheduling, data centre operations and data centre facilities management, would be a plus.

Technical Manager | UPS and DC power | Up to $3.5k | Ubi

Basic Salary: $3500-$4500
Working Hour: Mon to Fri (8.30am-5.30 pm) | Sat (8.30am -12.30pm)
Working Location: Ubi

Responsibilities:

• Provide technical support to customer for UPS and DC Systems and Battery Coordinate with end-user on-site for Installation, Commission, repair / maintenance
• Work closely with customers and engineers to ensure site work done in safe manner
• Provide training to customers for startup and operational of UPS and DC Systems
• Follow-up maintenance contract and ensure work are carried out in timely manner

Requirements:

• Diploma or Degree in Electrical / Electronic Engineering
• 5 Years of relevant experience in UPS and DC power industry
• Able to Travel oversea within Asia in short notice
• Able to start work immediately
• Possess own transport.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Position: IT (Infomation Technology) Manager

Working Location: North-east region

Working Hours: 8am - 6pm

Working Days: 5days

Salary Range: Up to $7.5k

KEY ROLE(S), RESPONSIBILITIES AND DUTIES

• Support and responsible for IT Project from conceptualise to Delivery stage.
• Manage 3rd party vendors to ensure service and support are delivered in accordance with the service level agreement.
• To assist with procurement and maintain up to date inventory tracking.
• Analyze, design, program, test, document and maintain IT systems or applications which align with business needs by using SQL script/other software tools.
• Responsible to ensure the accuracy of all necessary analysis tools and report that provide to management for analysis in optimal decision-making.
• Support the launching of new frontend or backend systems, IT relevant projects, resources and vendor management.
• To ensure that the communication links between the various offices and stores are in optimal working condition, including maintaining and managing an effective fault reporting system.
• To maintain and ensure system security and data integrity.
• To ensure all transactions pertaining to System are properly completed within the cut-off date before performing month-end process.
• Support and assist in change requests and application enhancement to the ERP system.
• Handle ad-hoc IT projects whenever required.

JOB REQUIREMENT:

• Minimum Degree/Diploma in Computer Science or related field.
• Minimum 5 years of working experience in technical support in ERP system, as well as the Experience with Servers Backup and maintenance.
• Oversee IT services and operations, network infrastructure and telecommunication service, as well as handle the full spectrum of ERP system.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

The Position

Lead the positioning and execution of Boehringer's Customer Engagement model in line with the Human Pharma Customer Engagement roadmap; ensuring that all operational initiatives deliver measurable impact through valued customer experience whilst maximizing opportunities to feed useful data and information back into the business to drive Boehringer's continued success.
Partner with the TAs - Marketing, Sales, Medical - to achieve business objectives and support global ambitions in with the HPBU Intent; translating marketing and medical led customer plans into seamless, omni-channel activities across online and offline touchpoints.
The role will be part of a joined up Regional HP-Ops leadership team where delivering a customer led approach via cross functional execution is vital to ensuring the value Boehringer Ingelheim delivers commercially and medically.

Tasks & Responsibilities

• Lead team planning, identifying, shaping and delivering a plan that operationalizes NBI's Go-to-Market approach increasing opportunity for brand and medical teams to effectively engage their target audiences.
• Partner with the business to ensure that brand / medical strategies and activities are undertaken in alignment with ASKAN and Global's Customer Experience approach, and that brand objectives and strategies are effectively implemented.
• Evolve our capabilities towards delivering compelling omni channel experiences that meet customer needs and connect touch points (online and offline) to drive differentiation in the market and meet business needs.
• Create a performance-based culture with clear accountability and a sense of urgency for achieving results. Manage, track and report on channel and campaign performance, instilling a clear understanding across the business of where, when, and why success occurs.
• Supervise Centralized HP-Services and 3rd party partner relationships to ensure effective and timely delivery of all requirements.
• Lead and develop an effective Department team that at all levels are able and committed to delivering objectives and to fostering Boehringer’s Values

Requirements

• Bachelor’s degree in relevant discipline
• 7+ years’ experience in the delivery of value across Customer Engagement, Business Analytics, Sales Force Effectiveness, Multichannel Analytics & CRM
• Ability to operationalize strategies, monitor progress, and make necessary adjustments to achieve objectives
• Very strong analytical skills, ability to analyze data from multiple sources and identify insights, themes, operational issues and areas for improvement
• Proven track record of leading projects and leading teams that successfully achieve milestones and deliverables
• Excellent collaboration, problem solving and negotiation skills
• Proven leadership experience, inspirational leader with ability to partner, engage, and influence senior leadership and partners

Technical Manager ( CCaaS & Telco)

Role Purpose

The Contact Centre Cloud Technical Manager is a cross-domain role that collaborates with Business and Service Units. This technical implementation role focuses on delivering and administering cloud-based contact center solutions, working directly with International, regional and in-country business analysts to capture requirements, share best practices, and build approved solutions. The role involves demonstrating contact center products and developing customer interaction applications on a Cloud-based Contact Centre as a Service (CCaaS) platform.

Job Description

· Responsible for guiding the technical direction and implementation of advanced Contact Center technologies like IVR, AI, Automation, and call routing.

· Design strategic contact center applications that align with the architectural roadmap, leading to innovative solutions that future-proof the architecture.

· Responsible for the overall integrity of the Contact Centre software architecture, including design, implementation, testing, and support of live solutions.

· Work closely with management and internal stakeholders, providing financial insights and recommendations for appropriate software architecture.

· Work closely with Network engineering, Infosec, Data Center and Telcos for robust and resilient solution

· Contribute to the client's architectural design, participate in the integration of the roadmap solution, and ensure the integrity of the organization's production IT services.

· Lead implementation of API / Web Service integrations to back-end systems (REST, JSON, and SQL database).

· Work closely with developers, various IT teams, DBAs, IT Ops, and customer support teams to create solutions.

Requirements:

Education : At least a bachelor’s degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.

Work Experience :

· At least 20 years’ solid experience in a consulting and IT role within a large scale (preferably multi- national) technology services environment as Contact Centre Cloud Engineer, with a focus on application architecture.

· 15+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.

· 15+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience.

· 15+ Years of experience working with various Telco’s in different countries and built on ground understanding of local regulations and guidelines

· Should have good understanding on DC and Network Environment

· Must have delivered enterprise Level Cloud Contact Center Trunkey Projects

· Must have experience of delivering Cloud Contact Center Projects in Logistic Industry

· Must have experience on network deployments

· Should have great exposure and Experience working with Customer Experience Domain

· Knowledge of and experience with latest enterprise cloud Contact Center as a Service (CCaaS) providers and their technologies (Cisco, Genesys, Five9, NICE, 8x8, M365 Teams integrated options) to support evaluation/proof of concept, selection, planning, implementation, and management of same.

· Proven experience designing, implementing, and supporting cloud-hosted contact centers with hands-on experience with IVRs, call & dial plans, ACD queues, SIP and expertise with omnichannel (call, email, chat, etc.) systems and skills-based routing.

· Proven experience working with voice-related platform integrations such as CRM (Salesforce, Zendesk, etc.) WebRTC/CTI APIs & integrations; Call recording and workforce management/optimization APIs & integrations.

· Knowledge in the following technical subjects such as: Docker, Kubernetes, Cloud Services (AWS, Azure, Google )

· TOGAF Certification or equivalent (Open Group Certified Architect, Zachman Certification).

· PMP certification is must but not compulsory

· Should have Cloud Certification

· Relevant industry certifications and accreditations

Job Summary:

The Software Development Manager is responsible for overseeing the development of software systems. The Software Development Manager will manage the software development life cycle for all systems software, from requirement gathering to design, implementation, testing and deployment. The Systems Software Development Manager will also be responsible for providing guidance and mentoring to software developers and managing software development projects.

Responsibilities:

• Oversees the planning and execution of systems projects, including budgeting, hiring, sourcing of partners, vendors, and contractors
• Manage software projects within constraints of scope, quality, time, and cost to deliver specified requirements and meet customer expectations
• Develop and manages the work plan with the software engineering team to ensure work assignment is effective, progress is tracked, and project can be completed on time and within budget
• Manage cross-functional teams
• Monitor and track software development progress and provide status updates
• Manage customer relations
• Manage and align partners, vendors, and sub-contractors to project goal
• Motivate team members and resolve conflicts to ensure productive work environment.
• Train and mentor software developers
• Manage the software development life cycle from requirements, design, development, testing, release, training, and documentation

Qualifications:

• Good degree in Computer Science, Software Engineering, or equivalent from a recognized university
• Able to communicate proficiently in English (Writing and Speaking)
• Ability to communicate in Mandarin will be advantageous
• Proven experience in systems software development
• Excellent interpersonal skills and communication skills
• 5+ years of experience in IT project leadership and have gone through one complete SDLC cycle in a large-scale systems development.
• Certification in Project Management (such as PMP, CITPM)
• Good understanding in software development methodologies, tools, workflow, and artefacts
• Good understanding and experience in Contracts Management.
• Experience in coordinating teams in multiple locations/ countries/ time zone for project delivery will be advantageous
• Experience in security aspects in software systems

The Program Manager guides customers through service stages, enhancing their security posture by articulating the value of MSSP services. Collaborating with internal teams, the manager builds strong customer relationships, addresses their needs, leads projects, and provides regular security reviews and reports.

Responsibilities

• Build and maintain strong relationships with customer stakeholders.
• Understand and address customer needs and challenges.
• Highlight the value of MSSP services and identify additional monitoring opportunities.
• Manage onboarding projects and coordinate with stakeholders.
• Create and monitor project plans, reporting progress to stakeholders.
• Conduct regular security reviews and suggest service improvements.
• Develop detailed service delivery reports.
• Handle and resolve customer complaints, acting as an escalation point.

Requirements

• Degree in Computer Science, Engineering, or a related field.
• Minimum of 3 years of experience in service delivery within an MSSP or cybersecurity firm.
• Certifications like CISSP, CEH, CISA, or CISM are a plus.
• Knowledge of enterprise cybersecurity operations and security technologies.
• Ability to communicate technical concepts effectively to various audiences.
• Strong problem-solving skills and active listening abilities.
• Excellent written and verbal communication skills.
• Highly motivated and proactive in addressing complex problems.

Interested candidates, who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

Job Code: YANT

EA Registration No. R23118161

EA License No.: 01C4394

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What if you can safeguard the future of all technologies?

Today, most of the systems are connected, automated, and remotely monitored/controlled. Be it Industrial or commercial, automation with connectivity has a huge impact on evolving sectors including HealthTech, Industry 4.0, Satellite, Defense/Military, 5G, and Smart cities. These are prone to cyberattacks due to various limitations in computation, bandwidth, and advances in Quantum computing.

Microsec (www.usec.io) is a fast-growing Singapore based company that has built an enterprise cybersecurity platform that protects against such attacks by facilitating mathematical and computationally optimized encryption algorithms supporting Post-Quantum Cryptography with Machine Learning. To protect from Zero-day attacks, the platform also enables a Machine-learning/AI-based Anomaly detection system that can run on the smallest microcontrollers to the largest supercomputers. An incredible team of various scientists and engineers from across the world has joined the incredible journey to build this technology. The team is looking for its next rockstar candidates to take the company to the next level and safeguard the future of all technologies.

MicroSec is looking for a Technical Product Manager to manage the product roadmap, features, and delivery of its IoT Security Suite. Successful applicants will be responsible for managing an awesome team of scientists and developers while further developing MicroSec’s IoT cybersecurity products.

What you’ll do

• Lead the team in the development of the software product against the roadmap via Scrum planning, development, and execution
• Write the functional issues/requirements, down to the API level
• Do hands-on work on reviewing the code and solution developed by the team
• Come up with system and solution architecture and assist developers in realizing those in an optimized form
• Work cross-function with software systems and technologies utilizing embedded, backend, cloud, python, UI/UX, cybersecurity, etc.
• Test the developed solution end-to-end, including deployment, update, and patch
• Create user flow, product sheet, specification sheets, etc.
• Perform code and design reviews.
• Undertake project scoping, time management, planning, and execution.
• Manage day-to-day operational aspects of the project timeline and scope.
• Prepare and gather project requirements and product backlog.
• Work with engineering teams to prioritize development and ensure that high-quality product is shipped on time
• Assisting user acceptance testing and quality assurance
• Assisting in pre-sales related work including preparation of proposals, decks and RFP
• Enforce project standards with both internal and external resources.
• To prepare, review, and amend technical documentation.
• To review customer requirements and tender specifications for identifying product gaps and planning with the team
• Identify, scope, and implement processes and systems to continuously improve product and service quality as well as operational effectiveness and efficiency
• Perform other duties and responsibilities as assigned.

Who you are

• Must have at least 5 years of experience in Python development and Linux environment
• Must have at least 4 years of experience in writing Machine-learning codes
• Must have at least 1 year of experience in developing solutions for embedded systems
• Must have at least 1 year of experience in managing a technical team involved in Cybersecurity and Machine Learning
• Strong experience and knowledge of Linux, On-prem infrastructure & Cloud technologies. Must be able to perform or manage minor changes and bug fixes to the existing codebase internally or with external vendors.
• University degree in Engineering/Computer Science or an equivalent field.
• Must have a strong understanding of Cybersecurity and Computer networks
• Must have strong experience with Gitlab, Epics, and Issue management
• Must have hands-on skills in code review and design of system/solution architecture
• Must have basic DevOps skills to run basic services like Docker etc to test out the services
• Knowledge of IoT is a plus
• Should have experience in setting up infrastructure, routers/switches, and management of on-prem servers
• Good knowledge of Agile and/or other project management methods or certification is a plus
• Excellent written and oral communication skills; able to communicate in all forms across the company; strong presentation skills.

Responsibilities

· As part of the delivery team, the position will be responsible for the delivery of Global platform, managing the quality of functional delivery and ensuring the implementation of agreed functional capability

· Contribute to building expertise by mentoring, guiding and training as appropriate

· Functional lead for the roll-out of multi-country programs working closely with Intellect Delivery team and internal stakeholders across implementation, technology

· Working closely with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints

· Analyzing stakeholder requirements, current state architecture, and gaps to create a future state architecture vision for one or more parts of the enterprise with a focus on reduced complexity, cost efficiencies, reuse, reduced risk and/or improved business capabilities

· Reviewing problem ticket and incident to propose short term and long term resolution to fit with the domain roadmap

· Guiding and challenge the project on functional architecture, design decision and performance testing

· Reviewing non-functional requirement and proposed architecture changes to anticipate evolving non-functional requirements

· Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified

· Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions

· Provide thought leadership on functional architectural or other topics

Embed Platform Thinking in everything

Requirements

Relevant experience as a system analyst in Front Office processes in Capital Markets
• Experience on workflows (pre-trade and post-trade) in Murex 3.1
• Solid experience in gathering and writing requirements and functional specifications
• Should have good understanding of capital market business with in-depth knowledge of front/Middle office functions (pricing, Valuations and Risk).
• Resource must have Hands on experience working with some key asset classes (FX/MM, FI, IRD, COM, Equity or Credit).
• Resource must have good understanding of market data for different asset classes (IR curves ,Volatility Smiles/Surface for products with optionality , Bond & Future Prices ,FX Spot rates etc.) , Good to have experience of setting market data in Murex treasury platform

• MNC,5 days, East, near MRT
• $6500 - $8000, AWS, performance bonus
• Transport allowance
• And other attractive benefits

Job responsibilities:

• Building good rapport with existing and new clients
• Regular visits and follow up with clients
• Develop new business with clients who might benefit from company’s products and services
• Negotiate tender and contract terms and conditions to meet both client and company needs
• Negotiation of commercial and project conditions, handle sales documents,reports
• Handle customer’s enquiries and feedback
• Make technical presentations and demonstrate how a product meets client needs
• Liaise with other members of the sales team and other technical experts

Requirements:

• Possess a Diploma or Degree in Engineering
• Minimum 4-5 years of relevant experience in selling system solutions (for process automation) to Semiconductor/Water/Pharmaceutical & Biotechnology industries
• Knowledge in SAP Hana is an advantage

Interested applicants, please send your resume to [email protected]

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working days : 5.5days

Mon - Friday (8am -5pm /9am-6pm) alternate Saturday (9am to 1pm)

Salary Range : $2000 - $3000

Location : Eunos

Job Responsibilities

• Assist in planning of annual calendar plan of activities for seniors and coordinating of the activities
• Assist in programme evaluation and telephone interviews/survey to gather feedback on the activities and programmes
• Manage queries and provide seniors with information and referral to services
• Monitor the supply and condition of equipment, activity materials and supplies and assist to procure items when needed
• Assist Programme Executive to manage programme budgets and resources
• Assist to maintain databases for programmes and activities
• Perform general administrative duties

Job Requirements

• Advanced / Higher / Certificate in Community & Social Services
• Minimum GCE 'O' Level or relevant certificate
• With relevant experience is an advantage

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Find Your Dream Job with Us

WE ARE HIRING NOW!! Apply now and make a difference.

Role: Technology Delivery Manager

Job Requisition Number: JR35551

Job Level: 6 - 9 Years of relevant experience (L3)

Location: Singapore

Job Objectives:

Group Technology and Operations (GTO) Wholesale banking IT division in Singapore is looking for an experienced business analyst for the core Treasury IT team to support the bank’s treasury division for the business with Commodities, Credit Derivatives, FXD, IRD, FX, MM, Fixed Income products in Singapore, Thailand, Indonesia, Malaysia, China and its overseas branches across the globe.

Key Responsibilities

- As part of the delivery team, the position will be responsible for the delivery of Global platform, managing the quality of functional delivery and ensuring the implementation of agreed functional capability

- Contribute to building expertise by mentoring, guiding and training as appropriate

- Functional lead for the roll-out of multi-country programs working closely with Intellect Delivery team and internal stakeholders across implementation, technology

- Working closely with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints

- Analyzing stakeholder requirements, current state architecture, and gaps to create a future state architecture vision for one or more parts of the enterprise with a focus on reduced complexity, cost efficiencies, reuse, reduced risk and/or improved business capabilities

- Reviewing problem ticket and incident to propose short term and long term resolution to fit with the domain roadmap

- Guiding and challenge the project on functional architecture, design decision and performance testing

- Reviewing non-functional requirement and proposed architecture changes to anticipate evolving non-functional requirements

- Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified

- Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions

- Provide thought leadership on functional architectural or other topics

Key Requirements:

· Relevant experience as a system analyst in Front Office processes in Capital Markets

· Experience on workflows (pre-trade and post-trade) in Murex 3.1

· Solid experience in gathering and writing requirements and functional specifications

· Should have good understanding of capital market business with in-depth knowledge of front/Middle office functions (pricing, Valuations and Risk).

· Resource must have Hands on experience working with some key asset classes (FX/MM, FI, IRD, COM, Equity or Credit).

· Resource must have good understanding of market data for different asset classes (IR curves ,Volatility Smiles/Surface for products with optionality , Bond & Future Prices ,FX Spot rates etc.) , Good to have experience of setting market data in Murex treasury platform (Not mandatory)

Please forward your resume in MS word format to [email protected]

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location