Total 77 service centre manager job vacancies in Information Technology category in bugis central singapore

The Opportunity 

Flywire is seeking a driven and motivated Technical Implementation Manager I to deliver value to our clients and partners through solutions integration and implementation. This role supports our Sales and Relationship Management teams to ensure seamless onboarding and client satisfaction. The ideal candidate will bring strong client management, project management, and technical consultation skills to a fast-paced, dynamic team.

• Support client acquisition efforts by delivering pre-sales presentations and documentation.

• Present and clearly articulate product functionality, features, and standardized solutions.

• Participate in discovery sessions to understand clients’ existing processes, pain points, and business objectives, and collaboratively define the best implementation approach.

• Serve as a technical subject matter expert, presenting integration options to clients and integration partners.

• Configure and test Flywire portals to meet client needs.

• Provide day-to-day support for partners or clients with ongoing integration requirements.

• Communicate progress and set clear expectations with internal and external stakeholders.

• Manage integration projects from pre-sales through go-live, including hands-on configuration and testing of Flywire solutions.

• Ensure all projects are delivered on time and within scope.

• Collaborate with internal Product and Development teams to define enhancements to existing Flywire solutions.

Group Overview

The Value-Added Services team is responsible for the short and long term growth of merchant acceptance for Visa’s existing and new Digital products and services. The team will achieve its success through working with and through its acquiring partners, key merchant partners and the technology firms driving innovation in the market place. This Singapore-based role will require you to be able to service mainly the Southeast Asian markets.

What a Senior Manager Technical Sales and Delivery does at Visa:

The Senior Manager Technical Sales & Delivery role will be responsible for providing technical and functional expertise for our Payments and Fraud Management and prevention platform. This role will also be responsible for consulting with our Clients on Business Processes and recommending Best in Class Payment and Fraud Prevention strategies. The role requires you to lead the pre-sales consultation and solution design discussion of new clients. Supporting client migration plans, developing and refining new solution offerings, and working with internal and external stakeholders to provide an optimal integration experience with the Cybersource and Visa platforms by demonstrating to our clients how our Integrated Commerce solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated clients. Candidates should have demonstrated skills in: Sales Engineering, Project Management, Consulting, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Responsibilities

• Develop tactical and strategic plans to support the needs of new and existing enterprise clients.
• Provide technical, functional and subject matter expertise to our sales team
• Conduct technical presentations and product demonstrations for customer audiences
• Be a lead resource in supporting the preparation and responses for RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
• Identify and work with third party resources as necessary to support client integration needs; down to code level detail
• Project planning, coordination, and delivery of services
• Communication and risk management to senior stakeholders internally and externally
• Drive revenue activation projects with industry standard Project management methodologies
• Consult with Clients for Solution Design & Architectural design
• Design and document custom workflow processes
• Develop and deliver customer, partner and internal training
• Contributing to corporate knowledge and best practices by creating or enhancing documentation and processes.
• Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations

Why this is important to Visa

The Senior Manager, Technical Sales & Delivery position will be an integral part of our growing Asia Pacific Cybersource sales force. In this role, you will be responsible for working closely with our sales teams in providing technical and functional expertise for our suite of payment and risk management solutions, responsible for implementation and integration of new strategic clients, supporting client migration plans, delivering new solution offerings, and working with internal and external stakeholders to provide an optimal integration and project delivery experience with the Cybersource and Visa platforms by demonstrating to our clients how our solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

Projects you will be a part of:

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated Card Present Processing, Card Not Present Processing and Integrated Commerce clients. Candidates should have demonstrated skills in: project management, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for Technical Selling, Solution Consultancy, project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Furthermore, you will be at the forefront of Digital payment Systems of the Asia Pacific Markets, Working with Digital Market leaders that shape the landscape of payments. Not only will you be working with Acquiring Banks but also large scale Payment Technology Providers, merchants ,Payment Service Providers, Digital payment providers and market leaders.

Who we need:

• An experienced Global Data Centre Portfolio Management specialist working within a Portfolio Office for a major, global Bank ("Bank") with demonstrable history working across data centre and critical facilities asset portfolios and programme management.
• Able to operate and influence stakeholders at a global level (experience in Asia region critical to give effect to role)
• Ideal candidate must have’s:
  • Ability to lead; coordinate and drive strategic programme activity; proactively communicate blockers to targets at both a tactical and strategic level across supply partners and bank.
  • Must have ‘lean in’ and willingness to enable resolution to challenges
  • Form strategic alliances; elevate and distill key messages to senior client stakeholders (director level)
  • Have good understanding of regional challenges and banking culture nuance i.e. previous regional banking experience.
  • Excellent technical Excel & PowerPoint capabilities – detailed tracking and senior stakeholder presentations/ report outs.
  • Able to rapidly assemble to collate; aggregate and synthesize data into digestible reports – an communicate out the ‘so what’ impact.

What they will do:

Overview of requirements

• Expected to lead the planning, strategy creation and delivery of the Major Projects / Programmes in data centre space in accordance with the Bank’s standards.
• Align the data centre programme with the business / function and the group corporate real estate strategy.
• Monitor and track all works in bank premises and co-location sites including closures, re-classifications and migrations, operational oversight of downtimes and improvement works.
• Partnering closely with engineering and operations leaders to:
  • Lay approval groundwork strategy and outline projects needs by communicating with stakeholders early and often, ensuring country and group levels understand planned pipeline and change management.

Programme & Portfolio Management

• Drive cross-team projects as needed to meet the changing business environment and to manage complex business needs.
• Leads project / programme management to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations.
• Leads strategic innovation and experimentation.
• Implement planning and scheduling programmes to meet customer needs.
• Drive business results through key performance indicators and business goals, promoting clarity and motivation to the project team to execute on time, under budget, while delivering high quality results with zero rework.
• Partner with finance and supply chain organizations to ensure accurate capital spending.
• Manage multiple projects simultaneously, ensuring that each project meets its objectives and is delivered on time.
• Develop and implement project management processes and tools to increase efficiency and effectiveness.
• Provide regular project updates to senior management and other stakeholders. 

Planning & Scheduling

• Develop and oversee the implementation of detailed project plans, including timelines, and resource requirements, for large-scale data center projects.
• Manage cross-functional teams, including engineers, procurement, and construction to ensure project milestones are met and deliverables are completed on time.
• Monitor project risks and develop contingency plans to mitigate potential issues.
• Work with clients to understand their needs and ensure project outcomes meet their expectations.

Governance, Stakeholder Engagement & Delivery Support

• Act as a liaison between risk management, SME’s governance, and delivery teams, facilitating the smooth transition of strategic insights into project execution.
• Lead governance forums to present portfolio plans, risk assessments, and performance metrics to senior leadership and external stakeholders.
• Provide delivery teams with clear capacity management guidelines and sequencing recommendations for executing activities.
• Build consensus across departments and geographies by aligning stakeholders on portfolio goals and timelines.

Improvements & Efficiencies​

• Analyse data quickly, identify pain points and embed interventions/process improvements.
• Determines and leads process improvements to quickly scope insights; and drives change management initiatives.
• Bring structure and actively seeks ways of improving and automating current ways of working, systems & processes.​ This will include deployment of tools, proficiency in data analytics, and ability to streamline processes to better meet business needs.

Team

ServiceNow is seeking a Solution Consulting Manager to build a high-performing team of pre-sales Solution Consultants and Architects in our IT workflow specialist team, which covers Strategic Portfolio Management, IT Asset Management, Security Operations, and Governance Risk & Compliance portfolio of products. This is your chance to get in front of developing your team in a fast-paced environment. The Solution Consulting Manager is responsible for individual Solution Consulting career planning and development, team development and hiring according to the dynamic needs of the sales organisation, and other administrative duties relative to team management.

Role

The Solution Consulting Manager is expected to maintain strong relationships with counterparts in Sales, Services, Support, Marketing, and other organisations to ensure alignment of organisational activities and directions. These responsibilities directly support the Solution Consulting Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales teams.

The role will report to the APAC Technology Workflows Solution Consulting Senior Director.

What you get to do in this role:

• Understand the needs of the Asia, India & Korea sales organisation and develop plans to ensure outstanding support. Focus on strategic sales opportunities
• Represent the Technology Workflows business at company and industry events via collaboration with our marketing and communication functions
• Create solutions that show the broader value of IT Workflows, especially in conjunction with strategic partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential Solution Consulting candidates to meet future business demands
• Work with our sales directors to prioritise regional Solution Consulting efforts
• Assign resources to sales opportunities and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organisation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Technical Product Manager

Internal Code: A24114

What will you do?

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

What are we looking for?

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

The Executive Assistant Manager, Rooms/Director of Rooms is responsible in managing all aspects of the Rooms Division including Housekeeping, Lobby Operations, Concierge, Raffles Butler and Floral Boutique at Raffles Singapore. He/she ensures the delivery of the Raffles Singapore guest excellence service experience throughout the entire guest journey meanwhile ensuring maximization of room revenue and productivity as well as developing managers and colleagues.

Primary Responsibilities

• Re-invents service every day to create the best guest journey – engaging, enticing, surprising, entertaining and fully individualised to each market and guest profile.
• Manages the Raffles Singapore guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
• Supports all leaders within the division in upholding a flawless impression and perception of the Raffles Singapore services, products and colleagues through hands-on and smart operational leadership.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
• Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
• Identifies and implements new opportunities for inter-hotel sales and in-house facilities.
• Seeks Constant improvement of quality in product and services.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by management.

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We are an affiliated company by common shareholders with Activate Interactive Pte Ltd which company logo appears on the top of this page.

Actxa creates evidence-based, personalizes health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

Further information about Actxa: https://www.actxa.com

Actxa is looking for Technical Product Manager (Consumer Electronic Products)

Internal Code: AX24005

What will you do?

1. Product Development:

• Project manage and oversee the end-to-end hardware product development lifecycle, from concept to production.
• Understand Software/Firmware integration and experiences in firmware specification review.
• Collaborate with firmware, software development team to ensure seamless integration between hardware and software components.
• Project scheduling and resource planning.

2. Production Management and Quality Assurance:

• Understand production process, drive and manage OEM/ODM factories for the entire production cycle including the RMA processes.
• Establish and enforce quality standards for hardware products, ensuring compliance with tender requirements, client’s specification and regulatory requirements.
• Establish effective QA/QC methodologies, standards and processes, conduct through testing, validation of hardware products and failure analysis.

3. Regulatory Compliance:

• Stay informed about industry compliance, regulations, and standards in consumer electronics.

4. Customer and Vendor Management:

• Work closely with key customers to ensure product features, delivery timeline and quality meet their requirements.
• Respond to key customers’ technical feedback and enquiries in a timely manner.
• Identify and engage with external partners, factory vendors, and suppliers for product design, development, testing and manufacturing.
• Establish cost efficient RMA processes with clients and vendors.

5. Innovation and Research:

• Stay abreast of the latest advancements in hardware technologies, AI, and preventive health to identify opportunities for innovation.
• Develop and maintain a technology roadmap for hardware solutions, keeping abreast of industry trends and advancements.
• Evaluate and recommend emerging technologies to enhance the company's competitive position.

6. Cross-Functional Collaboration:

• Work closely with clients, vendors, software development, data science, and product management teams to align hardware solutions to company’s goal and values.
• Collaborate with marketing and sales teams to communicate hardware features and benefits to clients and stakeholders.
• Collaborate research partners and institutions on the research and development that potentially create next generation preventive health technologies.

7. Team Management:

• Lead and mentor junior CE Product Engineers, ensuring they are equipped to deliver high-quality solutions.

What are we looking for?

• Bachelor's or advanced degree in Electrical & Electronic Engineering, Computer Engineering, or a related field.
• Proven experience in a team lead role with at least 5 years experiences in consumer electronic product development.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of compliance and regulatory requirements in the consumer electronic or healthcare industry.
• Familiarity or deep interest in wellness, health and AI will be an added advantage.
• Regular regional travel to vendors, partners and customers’ site is expected for this role.


What do we offer?

• Fun working environment
• Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( https://www.actxa.com/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Technical Product Manager

Internal Code: A24114

What will you do?

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

What are we looking for?

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

Join us as a Senior Manager, Data Solutions and Analytics and play an instrumental role in steering our Data strategy and delivery of data projects with Visa clients. You will translate analytical insights and used cases into captivating narratives tailored for our clients and stakeholders while offering valuable data advice to support business growth.

What a Senior Manager, Data Solutions and Analytics does at Visa:

• Identify new client opportunities by collaborating with market and regional teams.

• Develop data narratives, case studies and play back results to internal teams across the AP region.

• Grow Presence of Data Science projects with Visa clients across the region.

• Lead Commercialization activities for client data projects across the region.

• Coordinate Data Science initiatives across market and regional accounts.

• Coordinate with client data projects delivery team and project governance.

• Work closely with our different functional practice initiatives and account planning sessions.

Why this is important to Visa

This role will be vital in the growth of our Data as a Service business across Asia Pacific. The role will help to scale, diversify and transform our Managed Services Data capabilities which will support Visa’s business in the region. You will evolve our Data Services to drive uptake and delivery of Data projects. You will own key internal and external stakeholder relationships with Visa teams and our vendors as well as supporting our clients.

Projects you will be a part of:

This role will play a critical role in developing compelling stories from data to drive client actions and optimize portfolio performance. You will be working closely with teams across different regions to build new solutions and ideate approaches for various markets.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

We are seeking a passionate and strong leader in Data Analytics and Data Science to lead the strategy, development, and implementation of data-driven solutions across the organization. This role will oversee and manage the end-to-end process, from data collection, analysis, solution deployment and business integration.

What you will do:

• Data Strategy & Vision: Understand key company priorities and translate them into an actionable Data strategy to drive data maturity across the organization, enabling business growth, improve risk management, and enhanced customer experiences. 
• Team Leadership: Lead and mentor the Data Analytics and Data Science domain leads and their respective reportees to develop a high performance data team
• Influence Stakeholders: Partner with cross-functional teams such as Data Engineering, Product, Marketing, Sales, Risk, and Finance to drive data-driven initiatives, align on objectives, and ensure effective execution. 
• Data to Drive Business Impact:  Initiate new opportunities and continue existing projects where data can deliver analytics recommendations to drive key business metrics, and develop processes and frameworks to enable this.  

What we are looking at:

• At least 7+ years of experience in data analytics, data science, or related fields, with at least 3 years in a leadership role. Experience in  Financial Services, Fintech, and/or Tech companies and domain exposure to SME credit risk is preferred.
• Proven experience leading and managing teams in a fast-paced, high-growth company or fintech environment. Experience being a manager of managers is preferred.
• Proficient in SQL, Python or R and data visualization tools (e.g., Tableau, Qlik). Experience selecting and implementing tools for analytics and data science is preferred.
• Ability to translate complex data insights into actionable business strategies and influence stakeholders.
• Excellent communication skills, capable of presenting insights to non-technical stakeholders and influencing strategic decisions.
• Excellent problem solving and critical thinking skills  in a structured fashion
• Strong prioritization abilities according to business needs and constraints.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

• You will be responsible for leading business and technology outcomes for assigned program, project, or contracted service.
• You will leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
• Your day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.
• You will be expected to be an SME in Program Project Management with expert proficiency.
• Having expert proficiency in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Comms, and Requirements Analysis will be advantageous.
• Lead the project team to ensure timely delivery of project milestones.
• Ensure that the project is delivered within budget.
• Manage project risks and issues, and develop mitigation strategies.
• Provide regular project status updates to stakeholders and senior management

• Know-Your-Customer (KYC) and Anti-Money Laundering (AML) experience
• KYC system experience - eg, Detica/ NetReveal system functionalities and/or technical understanding is a plus
• System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced IT Audit Manager to join us!

A senior position may be offered, subject to the candidate's years of experience and performance in the interview assessment.

A brief summary of your job responsibility:

• Develop and customise audit programmes/security audit checklists to assess the design and operating effectiveness of internal controls in mitigating IT risks.
• Lead, plan, develop and conduct annual policy compliance and process audits, and technical audits on critical systems and infrastructure.
• Manage agency interactions, including briefings, conduct of audit fieldwork, management responses, and follow-up actions to ensure on-time and on-target execution of audit plans.
• Review audit findings and assess agencies’ and Whole-of-Government overall state of ICT governance and risks.
• Formulate mitigation plans to improve the state of overall ICT governance.
• Work with multiple agencies at the working and management levels to assess the current situation and identify recommendations to address the gaps.
• Monitor and validate audit findings to ensure control remediation is effective and root causes have been addressed.
• Plan, source, and actively manage outsourced augmentation of internal capability, to deliver the committed deliverables.
• Perform ICT&SS audits of Government agencies determined by the Audit and Compliance Division of GovTech;
• Perform In-depth audit of Government agencies’ ICT&SS processes/applications/supporting infrastructure and systems
• Perform follow-up audit (FUPA) of past audit findings of Government agencies determined by ACD; import audit findings into the central repository.
• Perform any other related services which may be required by IA to carry out the ICT&SS audit.

To succeed in this role, you will ideally have:

• With at least 6 years of working experience with a solid record in IT Audit
• Prior experiences in leading an end-to-end IT Audit.
• Strong security background (understanding risk assessment, legal & regulatory requirements, threats, vulnerabilities, security policies etc.)
• Experience in performing audits for compliance with COBIT framework and ITIL practices.
• Familiarity with IM8 or equivalent ICT policies is plus
• Performed security assessments benchmarked against common security standards such as NIST 800-53 or ISO 27001
• Prior experience in Application Development and Cloud are preferred but not mandatory
• Good communication & interpersonal skills.
• Excellent stakeholder management, influencing & planning skills.
• Possess CISSP/CISA/CISM, or other relevant cybersecurity qualification.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will be commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• We promote a learning culture and encourage you to grow and learn.

• A competency framework is in place to help you grow your career with us.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.

Role: Techno Functional Project Manager / (Banking AML-KYC)

Job Description

You will be responsible for leading business and technology outcomes for assigned program, project, or contracted service.

You will leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.

Your day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.

You will be expected to be an SME in Program Project Management with expert proficiency.

Having expert proficiency in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Comms, and Requirements Analysis will be advantageous.

Lead the project team to ensure timely delivery of project milestones.

Ensure that the project is delivered within budget.

Manage project risks and issues, and develop mitigation strategies.

Provide regular project status updates to stakeholders and senior management

Qualifications

Know-Your-Customer (KYC) and Anti-Money Laundering (AML) experience

KYC system experience - eg, Detica/ NetReveal system functionalities and/or technical understanding is a plus

System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner

ServiceNow is currently seeking an experienced Program Manager to scale, manage, and innovate on our Authorised Training Partner (ATPs) programs across the Asia-Pacific region. The ATP program comprises multiple sub-programs that are vital to the success and scale of our training sales and delivery organizations. Your role is critical in ensuring that ServiceNow Training and Certification is available to consumers, customers, and partners across the region through these authorised training channels.

What you get to do in this role:   

• Proactively recruit, screen, and onboard new ATPs in strategic markets, aligned to global ATP program management and regional sales, delivery, and operations team requirements.
• Set, communicate, and track clear goals for existing ATPs through consistent and effective engagement, including quarterly business reviews and ongoing sales enablement that establishes ServiceNow as a top partner for preferred ATPs.  
• Collaborate with ServiceNow’s marketing and cross-functional teams to create sales enablement content and co-selling collateral for ATPs.
• Work with the regional training Sales manager to build an accurate and predictable go-to-market model for each ATP.
• Align closely with ServiceNow sellers to develop a mutual success plan for leveraging ATPs to achieve regional sales targets.
• Provide strategic guidance on partner program design and development to evolve the ATP program in alignment with global training go-to-market strategy.
• Program maturity: Establish rigorous, automated, and scalable processes that support the ATP engagement strategy and measurement of business outcomes.
• Co-own the internal training sales enablement strategy, including consolidating and communicating training updates and information to training sellers and consultants.  
• Travel up to 20% (worldwide) per year.

Your Career 

As a Senior Technical Sales Manager, you will collaborate closely with your sales partner across the APJ region, forging robust relationships with targeted MSP/MSSP partners. Your primary mission will be to introduce Prisma SD-WAN and SASE solutions, along with other products from our platform portfolio, to their clientele. Armed with deep technical expertise in networking, routing, and managed cybersecurity services, you'll not only establish trust with our MSP/MSSP partners but also work collaboratively to fortify the security of their managed services. Leveraging insights gained from your customer interactions, you'll offer valuable feedback and suggestions to our product management teams for new feature development and enhancements.

Your Impact

• Architect and promote validated SD-WAN/SASE solutions to MSP/MSSP partners, empowering them to offer these services as managed offerings to their customers
• Identify prospective and existing customer opportunities that align with our solution offerings
• Collaborate closely with regional sales leadership to provide strategic and tactical sales support
• Foster growth by cultivating and nurturing relationships with current and potential MSP/MSSP partners
• Serve as the go-to technical advisor for MSP/MSSP partners, earning their trust and respect
• Establish yourself as a trusted consultant for MSP/MSSP partners' sales, product, and engineering teams
• Execute and oversee sales strategies in partnership with your Sales Account Manager and MSP/MSSP partners
• Ensure the ongoing satisfaction, support, and adoption of new products and services by both MSP/MSSP partners and their end customers
• Effectively convey Palo Alto Networks' market leadership and value propositions
• Exhibit exceptional verbal and written communication skills to manage interactions with customers and partners
• Demonstrate agility in working within small, creative teams as well as cross-functional teams
• Champion collaboration and teamwork as fundamental principles
• Embrace an ambitious and proactive attitude
• Pursue continuous self-improvement and learning to maintain technical leadership in relevant technologies such as Networking, SD-WAN, SASE, data center, public cloud, cybersecurity, 5G, and more

Key Role:

• Responsible for the Software project delivering a Software solution or an upgrade of a Software solution for controlling of a system.
• Responsible for the planning, executing, monitoring and controlling of the Software project from handover from sales to handover to the customer.
• Responsible for ensuring effective, economic and timely deliveries of the agreed scope from the Software Solutions Department.

Technical Team

The technical team is an independent team of experts within IQ-EQ providing technical and industry reporting standards advice to global client services teams, sales and implementation teams, and global clients within the Funds & Institutional segment.

The core part of technical team work is focused on 3 key areas –

1) Technical Advisory (technical accounting and PE/RE industry / regulatory related queries, technical support to sales and implementation team for new clients etc) ;

2) Technical Reviews (technical / quality reviews of financials, key accounting policies and other complex deliverables); and

3) Technical Updates (monitoring latest accounting, industry and regulatory updates. Issuing technical alerts for internal teams and clients. Delivering technical presentations and other specific training modules for accounting teams).

To facilitate the delivery of the 3 key areas effectively to the stakeholders, a technical team member will be at the forefront of the private equity and real estate fund industry developments, including but not limited to financial reporting.

Job Summary

• Resolve technical accounting queries raised by the Client Services (CS) team and clients in a timely manner
• Provide technical support to sales and implementation team for prospective and/or new clients
• Perform/oversee the reviews on the working papers, financial statements and other complex client deliverables (including quality reviews). To help shape and ensure product quality control of the CS output
• Whilst main focus is on IFRS and US GAAP, there are opportunities to develop experience in other GAAPs e.g. UK GAAP, Lux GAAP
• Assist CS and/or implementation team with reviews of operational aspects of constitutive fund documents (training will be provided)
• Perform reviews of carried interest/waterfall models for fund clients
• Monitor latest accounting/ legislative changes impacting our clients and draft technical updates for accounting / legislative changes accordingly for release internally to CS teams as well occasional updates to clients.
• Develop and deliver (semi-annually) Technical presentations to update CS teams on accounting and PE industry developments
• Maintain/oversee in-house library of technical journals, articles and documentation relating to accounting issues for CS team members to access
• Identify control weaknesses from reviews, discussions with internal senior CS stakeholders, and recommend control procedures to reduce risk
• Identify ways to improve efficiency and effectiveness in the group’s system and processes
• Support development of new services and new business proposals through expert knowledge of internal procedures and industry practice
• Opportunities to work with senior management on operational and strategic projects
• Work closely with Technical Team members in other locations and provide guidance / escalation support to junior team members
• Supporting the IQ-EQ business by challenging and suggesting ways that the Company can improve and develop profitability

Person Specification

• Strong attention to detail
• Excellent written and verbal communication skills
• Technical research skills / mind-set
• Excellent organisational, prioritisation and interpersonal skills
• A strong ‘Can Do’ attitude and ability to lead by example
• The ability to cope with multiple tasks and quality work under tight deadlines
• Strong ownership of tasks and sense of teamwork

We are looking for a seasoned Technical Delivery Manager to join our team at Unison Consulting Pte Ltd. As a Technical Delivery Manager, you will be responsible for overseeing the successful delivery of technical solutions, managing project timelines and budgets, and ensuring high-quality deliverables.

• Strong SQL
• Reg Reporting experience
• Project Management
• ⁠Data warehouse background
• Proactive and Team management experience
• Moody's knowledge is plus

Responsibilities:

• Oversee the successful delivery of technical solutions, ensuring they meet project requirements and objectives.
• Manage project timelines, budgets, and resources effectively to ensure on-time delivery.
• Collaborate with cross-functional teams to ensure alignment and coordination of project deliverables.
• Communicate project status, risks, and mitigation strategies to stakeholders regularly.
• Identify and resolve project issues and risks in a timely manner.
• Monitor and report on project progress, ensuring key milestones are achieved.
• Provide technical guidance and support to team members, ensuring high-quality deliverables.
• Mentor and coach team members to foster their professional growth and development.
• Drive continuous improvement initiatives to enhance project delivery processes and outcomes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as a Technical Delivery Manager or similar role.
• Experience in managing technical projects from inception to delivery.
• Strong knowledge of project management methodologies and tools.
• Excellent leadership and communication skills.
• Ability to multitask and prioritize competing demands.
• Strong problem-solving and decision-making abilities.
• Experience in the technology or consulting industry is a plus.

Infrastructure Project Manager who will be responsible for the managing and implementing of Infrastructure-based projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.  The Infrastructure Project Manager is also responsible for the following scope in addition to project administration, resource scheduling, project financial health monitoring, risk/issue management and quality assurance.

Project & Service Management

Lead, deliver and maintain projects within time, scope, and cost

Ensure project delivery quality

Plan & establish project schedules, quality plans, budgets, and communication and risk management plans

Manage issues arising out of scope definition and disputes that impacted scope, schedule, and cost

Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc

Manage project financials, ensuring project cost/ revenue forecast is done accurately

Oversee the implementation of the project with regards to schedules, budget, manpower and quality

Resolve project overrun issues 

Track project progress and report to Senior Management and Customer

Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Lead the project and service team on smooth project transition to operation in accordance with customer requirement and processes.

Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness 

Customer/Vendor/ Stakeholder Management

Manage contracts and subcontractors

Effectively engaged stakeholders in project decisions and execution

Build long-term customer relationships by anticipating and exceeding customer’s expectation

Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Strong customer-service orientation

Stakeholder Collaboration: Collaborate effectively with cross-functional teams (IT operations, engineers, vendors) to ensure project success.

Scope and Risk Management: Oversee project scope, budget, and risk, ensuring alignment with network objectives.

Experience in managing government-approved vendors and contractors.

Understanding of procurement processes and contract management within the public sector.

Team Management 

Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions, and delighting the customers

Plan for optimal use of resources across teams comprising of Project and Technical competencies

Manage performance review of team and maintain open communication with team for feedback on continuous improvement

Ensure high individual and staff billability

Technical Skills

Network and Server Infrastructure: Proficiency in designing, implementing, and managing network infrastructure components such as routers, switches, firewalls, load balancers, servers, storage, middleware and VPNs.

Cloud Technologies: Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and their infrastructure services.

Virtualization: Knowledge of virtualization technologies (VMware, Hyper-V, KVM) for server consolidation and resource optimization.

Storage Solutions: Understanding of storage technologies (SAN, NAS, DAS) and data management.

Security: Awareness of security best practices, including access controls, encryption, and vulnerability management.

Project Management Tools: Proficiency in using project management software (e.g., Microsoft Project, Jira) for planning, tracking, and reporting.

Change Management: Knowledge of change control processes and tools to manage modifications to infrastructure.

ITIL Framework: Familiarity with ITIL principles for service management.

Scripting and Automation: Basic scripting skills (e.g., PowerShell, Python) to automate repetitive tasks.

Disaster Recovery and Business Continuity: Understanding of DR/BC planning and implementation

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced IT Audit Manager to join us!

A brief summary of your job responsibility:

• Develop and customise audit programmes/security audit checklists to assess the design and operating effectiveness of internal controls in mitigating IT risks.
• Lead, plan, develop and conduct annual policy compliance and process audits, and technical audits on critical systems and infrastructure.
• Manage agency interactions, including briefings, conduct of audit fieldwork, management responses, and follow-up actions to ensure on-time and on-target execution of audit plans.
• Review audit findings and assess agencies’ and Whole-of-Government overall state of ICT governance and risks.
• Formulate mitigation plans to improve the state of overall ICT governance.
• Work with multiple agencies at the working and management levels to assess the current situation and identify recommendations to address the gaps.
• Monitor and validate audit findings to ensure control remediation is effective and root causes have been addressed.
• Plan, source, and actively manage outsourced augmentation of internal capability, to deliver the committed deliverables.
• Perform ICT&SS audits of Government agencies determined by the Audit and Compliance Division of GovTech;
• Perform In-depth audit of Government agencies’ ICT&SS processes/applications/supporting infrastructure and systems
• Perform follow-up audit (FUPA) of past audit findings of Government agencies determined by ACD; import audit findings into the central repository.
• Perform any other related services which may be required by IA to carry out the ICT&SS audit.

To succeed in this role, you will ideally have:

• With at least 6 years of working experience with a solid record in IT Audit
• Prior experiences in leading an end-to-end IT Audit.
• Strong security background (understanding risk assessment, legal & regulatory requirements, threats, vulnerabilities, security policies etc.)
• Experience in performing audits for compliance with COBIT framework and ITIL practices.
• Familiarity with IM8 or equivalent ICT policies is plus
• Performed security assessments benchmarked against common security standards such as NIST 800-53 or ISO 27001
• Prior experience in Application Development and Cloud are preferred but not mandatory
• Good communication & interpersonal skills.
• Excellent stakeholder management, influencing & planning skills.
• Possess CISSP/CISA/CISM, or other relevant cybersecurity qualifications

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will be commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• We promote a learning culture and encourage you to grow and learn.

• A competency framework is in place to help you grow your career with us.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.

Duke Corporate Education, a premier global provider of leadership solutions, is seeking a talented Program Manager to coordinate the design and delivery of leadership programs that best meet the needs and specifications of our clients in the Middle East. This includes managing all program logistics, liaising with clients, coordinating with other teams, and ensuring that all programs are designed and delivered successfully.

At Duke Corporate Education, we empower leaders at all levels to be catalysts of change in their organizations and, ultimately, in society. We are the premier global provider of leadership solutions in context, consistently top-ranked by the Financial Times. We embrace our clients' challenges as our own, designing and delivering advisory services and customized leadership development to propel organizations forward.  With delivery in over 85 countries, Duke CE works with clients to co-create the right solution for any level of leadership, from mid-level managers to c-suite executives. Together, we transform leaders and business, creating sustainable impact at scale and speed. 

This role supports clients in the Middle East.

Responsibilities

• Works with leaders on program proposals and design efforts related to program delivery of innovative leadership solutions that meet clients' needs
• Manage program development process from start to finish, ensuring that program delivery meets or exceeds client expectations
• Collaborate with external educators, the program team and other partners to deliver high-quality programs
• Oversee program budgets, timelines, reporting, and evaluations
• Ensure that all program materials and learning materials are produced at the highest level of quality
• Build and maintain effective relationships with clients, program participants, and other stakeholders

• Bachelor's degree, or higher, preferably in business, education or a 2 years' experience working in a customer/client facing role

• Experience in professional education or learning and development, event coordination and learning management systems preferred
• Experience working with remote/virtual teams
• Experience managing digital learning programs preferred
• Project management experience, with the ability to manage schedules, deadlines, resources, budgets, and reports. Project Management qualification desirable
• Demonstrated teamwork skills as well as strong organizational and interpersonal abilities
• Experience working with internal and external stakeholders across different teams, cultures, and geographies
• Strong communication and presentation skills
• Fluency in Arabic is essential.

• Business development – Drive business unit strategy with IAM Go-To-Market teams in APS Region.  Achieve TNS and EBIT targets according to annual business plan.
• Competency Management – Ensure Regional Product Specialists have tools and competence to succeed in their respective markets
• APS Program Guide – Provide guide of PN’s available which are relevant for the APS market.  Include all relevant application and xref data so that markets can assess potential.
• CARE Projects – Develop Reverse Engineering projects together with markets and Engineering team in Brazil.
• Price Corridor – Ensure price corridors are respected and resolve conflicts across APS region.  Support in escalation to global governance teams.
• FAS Cataloging – Ensure FAS applications are mapped to APS relevant PN’s
• Bosch Diesel Center Concept Management – Deploy global strategy and ensure that regions can enforce concept guidelines (including SPA audit)
• eXchange (Bx) – Support region to develop remain business.

Product Owner for Ansible Automation Platform Service

Product management for providing Ansible Automation Platform as a service

1. User Experience and Communication
2. Product lifecycle
3. Financial charging
4. Service level management

User engagement

1. Provide service and/or technical consultation for customers
2. Ansible community lead for Bosch
3. Conduct roadshows & meetups

Infrastructure management

1. Ensure Operational stability
2. Ensure Security of the operations and service
3. Capacity management

Technical Lead for RedHat Enterprise Linux Server Service & Cloud Service of Bosch worldwide.

• Continuous improvement of automation for the installation and maintenance of Linux Operating System and related components in a Large-scale Linux Server infrastructure.
• Ensure stable, secure and efficient service and operations.
• Develop API driven automation
• Coordinate and collaborate with 1st & 2nd level support, analyze, troubleshoot, and provide solutions for escalated technical issues.
• Incident, Problem, Change, and Configuration Management. Continuously improve the process where needed.
• Ensure hardening, patch management and upgrades of Linux Servers is properly done.
• Address audit findings and IT risks including remediation, progress tracking, status reporting and evidence documentation.
• Maintain high-availability of systems.
• Improve monitoring systems. Knowledge in Icinga will be a plus.
• Prepare and maintain SOP documentations.
• Consult and collaborate with IT and DevOps teams on security best practices and requirements for Linux/Unix Operating systems in On-Prem/Cloud environments.
• Perform Host management, Golden image management and Automation for cloud platforms.
• Coordinate storage, backup and ESX administration.
• Continuously improve the visibility of the security status of the environment.
• Participate in Agile meetings.

• Min 8 years of L2 network and server support experience
• Must have experience in manufacturing / industrial experience at a manufacturing plant.
• Comfortable to work a Jurong Island

Job Description

• Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction.
• Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude.
• Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Enforce IT policies and influence users to adhere to established standards.
• Keep employees informed about IT-related progress, issues, and improvements.
• Conduct root cause analysis and actively share knowledge with global colleagues.
• Support network and regional systems for process automation and local databases.
• Work on-site projects, ranging from infrastructure upgrades to core service changes.

• Degree in a related field with Cisco Associate certified (CCNA).
• Minimum 8 years of technical IT Support (level 2) experience.
• Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365.
• Good end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV.
• Experience in managing manufacturing site control room systems and troubleshooting hardware issues.
• Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.
• Singaporean only

Reg No. R1980724

Triton AI Pte Ltd

License no. 21C0661

• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company
• Attractive Benefits

As the Manager of Software Implementation & Vessel Performance, your pivotal role within the technical department revolves around ensuring the successful implementation of new Ship Management Software across all ships and shore offices. Your primary responsibility lies in providing comprehensive training to all company employees, including both shore and ship staff, enabling them to proficiently utilize the various modules and functions of the Ship Management Software.

Furthermore, you will actively work to decrease overall energy consumption on board vessels through a range of measures. These measures encompass monitoring the hull condition, conducting regular follow-ups with vessels to optimize fuel consumption of various machineries on board. Additionally, you will actively engage with various class and flags for the submission of crucial data, such as IMO DCS, EU MRV, etc., in compliance with relevant regulations. Monitoring EEXI and CII compliance will also fall under your purview to ensure adherence to the required standards.

There are two main areas you will be responsible for:

Training and Implementation of Ship Management software:

• Ensuring data (i.e.spares, jobs, class, inventory, location and machinery planned maintenance system (MPMS certification) are accurately built, mapped and maintained in the PMS module.
• Monitoring and review job frequencies, overdue jobs and defects jobs on a routine basis.
• Managing the entire lifecycle of software for various modules including initial setup, activities and forms creation and modification, workflow changes and resolve queries from the Marine & Technical Team.
• Providing regular training to ship staff on ERP at company office for new joining staff / remotely through online meetings / by going on company managed vessels.
• Supporting and monitor any issues arising from the vessels by taking remote of vessel computers.
• Making sure that the software is utilised to full extent by the vessels.
• Regular communication with external vendor to resolve the issues and successful implementation of various modules.
• Preparing monthly reports and analytics for internal stakeholders’ review.
• Be the key driver for auditing our vessels’ process and compliance.
• Carrying out various analysis from the data captured through the software to ensure and improve efficiency and increase productivity.

Support the Vessel Performance & Energy Management/ Optimization activities:

• Monitoring fleet for energy efficiency or optimization and comply with the Emission regulatory directives.
• Data collection, verification, submission of IMO DCS, EU MRV and other declarations to flag and port states.
• By doing data quality checks on daily noon reports.
• Analysing Power vs speed trends to identify Hull fouling. Advising technical/ operations department for Hull cleaning for the vessel if Hull is expected to be fouled.
• Keep abreast of any regulations, technology or other developments in relation to energy efficiency by interacting with shipping industry parties
• Must be abIe to implement company objectives of fuel efficiency, vessel performance monitoring, CO2 reduction, monetize.
• Monitoring and analyse performance data of the vessels.
• Do feasibility studies on improving the energy conservation on board vessels such as use of alternate fuels, using energy efficiency devices etc.
• Providing regular training to ship staff on best practices of energy conservation on board the vessels.
• Preparing & send out monthly / quarterly / half yearly & annual fleet performance reports & comparisons to management & commercial