Total 3,642 support analyst job vacancies in Information Technology category in Singapore

• Relevant experience in a Financial Institution for IFRS9 Calculation and Reporting, Stress testing and simulations.
• Knowledge in Credit Risk RWA, Market Risk and Operational Risk would be good to have.
• Good understanding of core banking and treasury products and data requirement for management accounting or regulatory reporting
• Good understanding in SDLC phases
• Capability in requirement analysis and functional design skills
• Capability of self-learning and a quick learner
• Be adaptable, flexible and be able to thrive in a challenging, fast-paced of a growing organization / environment
• Experience with project management best practices/ methodologies/ project lifecycle
• Ability to develop and maintain productive working relationships with colleagues in distributed global locations
• Strong knowledge on MS SQL developer and should be able to write sql queries

• Oversee and manage daily operational activities to ensure smooth and efficient workflow.
• Analyze existing operational processes to identify areas for improvement and implement process optimization strategies.
• Digitize, automate and implement operational policies and procedures to maintain consistency and compliance with quality standards.
• Monitor operational performance metrics to track progress,
• Collaborate with cross-functional teams and external partners , including production, logistics, sales, and customer service, to streamline processes and resolve operational issues.
• Prepare and present operational reports to teams and management, highlighting key metrics, trends, and recommendations.
• Compilation all reports sent and review for accuracy for information as part of operational set up with Partners New Business services

Requirements:

• Proficient in Excel and Tableau
• Able to extract data, chase and pull together reports

JANE LUI JIE'EN

Personnel EA Registration Number: R1104482

Recruit Express Pte Ltd EA Licence No: 99C4599

Roles and Responsibilities:

● Ensure that billing invoices are verified with Operations Managers before making payment; conduct follow-up checks with both Cloud Service Provider and Project Management Teams to resolve any billing / payment discrepancies; and track budget expenditure on a monthly basis to ensure adequancy of funds.

● Assist Project Management Teams to track cost optimisation-related performance management indicators for Management oversight.

● Change Requirements.

● Plan and seek funding support for the yearly training requirement for training courses which would include management of training administrative tasks, assist in the curation and publishing of training modules; and collate user feedback through gathering of survey insights from Application Users.

● Overall coordinator with stakeholders in the conduct of Cloud meetings; and recording Secretary for Cloud-related Meetings.

● Work with Project Management Teams to resolve issues related to on-boarding and support in the review of business processes e.g. change management process, cloud adoption/on-boarding process.

Education Qualification:

● Degree in Computer Science/ Engineering, Information Systems, Information Resource Management (or equivalent).

Working Experience:

● At least 1 year of working experience in information technology.

● Experience in project management / project coordination.

Required Competencies:

● Applied knowledge in IaaS, PaaS and SaaS with prior contributions in commercial cloud projects and relevant experience in project management would be advantageous.

● Possess the ability to deliver quality documentation, and the ability to write and express viewpoints using clear and concise language.

● Possess strong command of the English language (written and spoken), with excellent communication and presentation skills.

● Possess good interpersonal skills, highly organised and effective, and a good team player.

● Responsible, conscientious, resourceful, independent, responsive and pro-active.

● Proficient in Office productivity suites such as Microsoft Office and Excel.

About us

We are currently seeking a Senior Data Analyst to join the Data & Analytics Team located in our world class Singapore RDD office. We are responsible for global reporting and analysis of projects during product development. The team play a vital role in supporting the engineering function of approx. 4000 technicians, scientists and engineers worldwide.

The Data & Analytics Team enable data driven decisions within Product Development using visual analytics. We specialise in data modelling, data engineering, data analysis and reporting. Ultimately, we want to empower everyone in Product Development to have access to data at their fingertips to answer any question they pose.

About the role

The Senior Data Analyst will ensure the reporting needs of the business stakeholders located in our Singapore offices are met and surpassed. They will drive end to end delivery and have responsibility for delivery of insightful data and analysis.

The role requires a candidate who displays excellent business focus, sound technical skills as well as clear leadership qualities.

• Lead concurrent projects on behalf of the data and analytics team in the country
• Develop great relationships with business teams by fully empathising with their needs
• Mentoring and supporting more junior team members as required
• Own a Domain specialism ensuring the collective knowledge of the team is maintained
• Support and maintain existing reports and dashboards
• Capture clear requirements and Iterate report solutions by design, build and test methodology
• Contribute to the strategy of the data team
• Collaborate with the data Modelling and IT team members to enhance the data platform

About you

• 5 years+ developing business reports and providing analytical support to business functions.
• Experience of working with large and complex data sets e.g. Data warehouses, Cloud Data Analysis (BigQuery)Experience of using visualisation software (e.g. Tableau).
• Familiar with ETL and data science pipelines, confident and competent with SQL
• Excellent communication skills & creative problem solving approach
• An understanding of how to interpret customer business needs and translate them into technical requirements
• Enthusiasm to analyse data and drive actionable insight
• Examples of leading data initiatives that have delivered clear benefit
• Interest in how business works and desire to improve our performance
• Self-motivated, dynamic and results-driven
• Team player, comfortable dealing with all business levels and external suppliers
• Willing to be flexible in tasks and activities taken on
• Ability to deliver under pressure and within a changing landscape

Benefits

Dyson Singapore monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Collect, clean, transform, interpret data and analyze results using statistical techniques
• Develop and implement databases and data collection systems
• Maintain databases/data systems
• Present the findings and translate the data into understandable document
• Assist with data mining and data visualization
• Identify trends, analyze and interpret trend or pattern
• Deliver deep insights with the appropriate analytics methodologies and techniques
• Update static data and action all new data set up to ensure that the data within the systems remains accurate and up to date
• Communicate with colleagues and stakeholders to gather data requirements

• Diploma in Information Technology or related field
• Minimum 1-year experience in data analysis or related field
• Candidate with analytic background, preferably know PowerBI and proficient in spreadsheet will be an advantage
• Able to communicate well and explain complex data in simple form to stakeholders
• Strong analytic skills with the ability to collect, organize and disseminate large amount of information with attention to detail and accuracy
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, Tableau, etc.)
• Candidate with engineering background will be a distinct advantage
• Familiar with python or R-programming for data analysing will be a distinct advantage
• Open to more junior candidate who have passion about complex data, or who love and manage data!

Position: Senior System Analyst/Developer
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra Road
Mode of Work: Hybrid

Keyskills: Oracle Hyperion Essbase, Oracle OFSAA, OBIEE, PL/SQL, UNIX

Responsibilities:

• Understand business function and analyze users requirements, make a clear scope of project and build consensus with users
• Lead in analysis and scoping of data sourcing and functional enhancements, functional/application design, functional specifications, discuss and obtain users agreements
• Obtain commitments from all identified stakeholders on creation of project plan and handle of project change management
• Create project schedule, project activity list and control to keep the schedule and within budget
• Prepare SIT test schedule and develop test cases
• Arrange with users to conduct User Acceptance Test and arrange with development team to prepare necessary test environment and support functional testing
• Monitor and report on the progress of UAT and follow up with the error resolution
• Prepare necessary documents to facilitate and deliver the project (Release checklist, UAT results, etc)

Job Requirements:

• Relevant experience in a Financial Institution for Management Accounting and Profitability Reporting
• Financial applications (e.g. General Ledger, cost management, budget, forecast) in banking environment
• Good understanding of data from core banking and treasury products
• Data mapping and data sourcing from data warehouse experience
• Good understanding in SDLC phases
• Capability in requirement analysis and functional design skills
• Capability of self-learning and a quick learner
• Be adaptable, flexible and be able to thrive in a challenging, fast-paced of a growing organization / environment
• Good communication (written and oral) skills
• Ability to network and influence others without direct oversight or supervision
• Ability to develop and maintain productive working relationships with colleagues in distributed global locations
• Knowledge in SQL

Candidate with the following knowledge will have added advantage:-

• Knowledge of PL/SQL in Unix environment
• Knowledge of Oracle Hyperion Essbase
• Knowledge of Oracle OFSAA and OBIEE

If keen, kindly forward your CV to [email protected]

Data provided is for recruitment purposes only.

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

At SimplifyNext, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Our employees go deeper to solve our clients’ biggest challenges and make a positive, lasting impact on their businesses.

As a member of our technology consulting practice, you’ll work alongside some of the leading consultants in the industry. You’ll collaborate with your team member on challenging projects, increasing your understanding of complex business problems and how you can solve them through technology. You would develop new skills and experience to help you further your career.

We are looking for people with the relentless energy to push themselves further, to learn and to contribute, thus, creating value for our clients, for our business and for the society at large.

Work you’ll do
Robotic Process Automation (RPA) provides a basis for taking on a lot of mundane, repetitive tasks and freeing up time for the employees to focus on more meaningful work, which leads to better productivity, greater innovation and stronger business results. However, it is not enough to continue looking only at the automation of tasks. Businesses are looking to add intelligence to automation technology, where it can start to think like people think and analyze the way people analyze.

As an Analyst with SimplifyNext, you would focus on the next generation of automation and reshape the future of work at the confluence of RPA, artificial intelligence and analytics. You would work on the leading RPA platforms, integrate them with AI solutions for computer vision and natural language processing, and use analytics to gain insights on both the processes and robots themselves. You would work on automation and analytics projects for leading organizations across different industry verticals such as Government, Defense, Education, Healthcare, Real Estate, Banking & Finance, Transport & Logistics, Engineering, Manufacturing and Technology.

You would work on one or more technology domains such as RPA, Analytics, Cognitive Automation, Process Mining, Low Code Apps and Cloud. You would develop and enhance your technical skills and get certified in leading technologies such as UiPath, Automation Anywhere, Blue Prism, Microsoft Power Platform, Tableau, Azure/AWS Cloud and ML Services, Dataiku, Python, etc.

You would also gain experience in setting up Centre of Excellence, building internal capability and driving organizational change for leading organizations. You would contribute to the functional and technical design, plus the coding and testing of software applications to meet business requirements. You would also apply functional knowledge and technical expertise in the implementation of configuration changes and maintenance of software applications. At your projects, you would work on the functional and technical automation design, building software robots, training ML models, building visualizations, etc.

You’ll be part of a team delivering end-to-end technology consulting and implementation projects on the above-mentioned areas. Your responsibilities would include:

• Contribute to all phases of SimplifyNext’s projects (Plan, Analyze, Design, Build and Test).
• Interact & communicate with various Process Subject Matter Experts (SME) of the businesses to understand and analyze business problems and pain points to better define requirements required for the solution design.
• Gather and define technical, operational and user requirements, assisting with the conceptual of architecture and technical solutions design that are efficient, resilient, scalable, secure and reusable.
• Develop, configure and implement automation solutions or programs, scripts and objects on various platforms that are efficient, well structured, maintainable and easy to understand in accordance with SimplifyNext's best practices and code standards.
• Identify or support the creation of all appropriate use cases/process scenarios and their expected outcomes that will be used during the delivery lifecycle for the process.
• Conduct user accepting testing and rollout phases with Process SMEs from the businesses and ensuring that solution has fulfilled the requirements.
• Provide support to the businesses in the post-implementation phase and support existing automations and implement change requirements.

Qualifications

• Min Diploma - preferably in Computer Engineering
• Excellent communications and inter-personal skills, and passion to deliver quality work
• Ability to analyse, design, develop, implement and maintain application code.
• Strong logical approach and problem-solving skills
• Quick learner that is passionate about technology
• Candidates without prior experience are welcome to apply

Eligibility Criteria for IMDA-CLT Program

Trainees eligible for the CLT must minimally be:

• Singaporean or Singapore Permanent Resident (SPR).
• Able to commit to completing the full training program.
• Able to meet the hiring requirements of the companies.

Conditions of Applications for IMDA-CLT Program

• While an applicant may meet the eligibility criteria, all applicants are subjected to the company’s review for suitability with its hiring requirements, and may not be automatically shortlisted for interview.
• Only shortlisted applicants will be notified by the company directly.
• Companies may hire eligible applicants on a first-come-first-serve basis before any closing date.
• Companies may close their applications when all the jobs offered by the participating companies have been filled.
• Companies’ hiring decision is final and are not obliged to offer explanation or appeals on their hiring decision.

About Our Company
We are a technology-led consulting company, with a dedicated focus on Automation and Analytics. We provide a holistic approach for our customers’ automation and analytics journey through our extensive business process experience, deep technical expertise on technology platforms and strong focus on our customers’ internal capability development and organizational change enablement.

We are at the forefront of automation and analytics space, having achieved many firsts in the Asia Pacific region. We have recently been included in the Forrester’s Now Tech: Robotic Process Automation Services report. We are proud to have a diverse and dynamic team, with a strong collaborative and mentoring culture, focused on delivering our best and making a difference in this world.

Please read our Data Protection Notice: https://get.simplifynext.com/Data+Protection+Notice.pdf

To support the fast-growing data analytics team within Consumer Division (CD), we are looking for a competent Data Analyst to join the team in providing digital user behaviour insights on our websites and apps, to drive new subscriptions and increase monthly active users.

This Data Analyst will be deriving insights and developing dashboards with internal and external data, including but not limited to marketing and engagement campaigns, conversion levers and checkout flows. This role is expected to be highly independent, support insights projects through the entire analytics lifecycle, and be the glue between business and data.

This role will be expected to go beyond being an “analyst”. This involves understanding how different systems work, read through systems documentation on data endpoints, work with Tech to plan user behaviour tracking requirements, handle UAT to test those tracking plans, write automated ETL scripts, understand marketers’ user requirements and build/maintain the dashboards required. Recording of checks to ensure accuracy of data/insights before presentation to stakeholders will be a basic expectancy for this role.

This role will partake in new ideas and face unknowns that come with changing business demands and technical industry trends. The Analyst must be willing to explore & tackle said unknowns, and be involved in cross functional projects to ensure data related to CD data objectives are well-governed.

Roles & Responsibilities

Data acquisition

• Support Division’s need for subscriptions and revenue related data dimensions and metrics.
• Work closely with other stakeholders from SPHTech source for new behavioural/ demographic data dimensions and metrics relevant for the Division’s growth.
• Liaise with data engineers from SPHTech to ensure healthy ETL of the Division’s behavioural metrics.

Data documentation and accuracy

• Maintain high quality and proper documentation of analytical work done.
• Ensure your work, including analysis and insights are accurate and validated.

Data analysis, insights and forecast

• Contribute to analytical insights of behavioural metrics, including but not limited to content consumption, paywalls and checkout flows.
• Collaborate with the commercial analytics team to draw end-to-end insights of our readers and customers.

Dashboards

• Develop and maintain dashboards that track the readers and customer’s behavioural journey to inform marketing campaigns.

Requirements

• Proficient with at least one dashboard / business intelligence tool. Tableau and Quicksight preferred.
• Experience in creating compelling data reports, drawing actionable insights & visualisations.
• Strong data storytelling and presentation skills, with the ability to communicate findings in a clear and actionable manner.
• Experience in data extraction, aggregation, and processing with SQL. Experience with AWS Glue, Pyspark will be a bonus.
• Proficient with spreadsheets.
• Working experience with Google Analytics 360 / Google Analytics 4 / Google Tag Manager will be a bonus.
• Familiarity with marketing performance tracking and A/B testing concepts. Experience with machine learning is a bonus.
• Domain knowledge on subscription business models is a bonus.
• Exposure and understanding of digital media industry metrics is a bonus.
• Track-record of independent learning and problem-solving.
• Keen interest in stakeholder management from various backgrounds, including data engineers and product/ platform owners.
• Good time and project management skills, able to multitask, and most importantly willingness to learn.
• At least 1 year of experience in data analytics.
• A good university degree in Statistics, Engineering, Economics, Mathematics, Physics, Computer Science, Business Administration or related fields.

About us:

Founded by Temasek & UST, Temus is a start-up aspiring to be Singapore's Digital Transformation champion, with a mission to empower Singapore’s Smart Nation across public and private sectors and enhance the lives of citizens.

Our services span from strategic advisory through to digital, data and AI delivery. Our focus is on harnessing disruptive innovation to unlock economic and social value enabled by technology. We would be working on a wide range of use cases across different sectors, and our focus would be on generating ROI for our client's data assets.

We are growing quickly, and we are looking to recruit strong and highly motivated people who believe is reaching out for stars to join us on this audacious mission.

Key Roles & Responsibilities:

Purpose

• Place client value and human experience at the center of everything we do
• Develop and deliver value to clients by building large scale enterprise data pipelines to capture, transform and store date to support reporting, automated systems and AI/ML

Team

• Be a part of a world-class team of experts in Data engineering
• Be a part of a culture of excellence and with confidence, charisma, context, and humility, working effectively at all levels

Delivery

• Delivery of data pipelines to drive material impact and drive disruptive transformation across our clients in public and private sectors
• Support thought leadership development as a team for data engineering and scaling deployments

Partnership

• Work with Temus’ ecosystem of partners to deliver client value
• Adopt a cloud-first strategy to enhance agility and elasticity by partnering with vendors to support specific public sector needs

Requirements & Qualifications:

• Minimum 5 years of designing, building and operationalizing data solutions or analytical applications (with batch or streaming data)
• Minimum of 3 years QlikView / QlikSense experience or equivalent certifications
• Knowledge or experience with report generation/email trigger through NPrinting & QlikSaaS
• Proficiency in BI skills, including experience in generating reports, dashboards and other business intelligence outputs
• Exposure to concepts like CI/CD, Infrastructure as Code, code version control and automated testing
• Exposure to one of more of cloud services like AWS, Azure or GCP
• Excellent understanding on SQL data storage structures and storage/query optimizations
• Mastered SQL querying to build any data presentations using joins, reference tables, groupings, statistics etc.
• Strong ability to communicate with a broad range of clients, colleagues, and partners across a variety of contexts and formats.
• Strong ability to develop and maintain relationships amongst clients, colleagues, and partners
• Show active tracks of improving knowledge and skills (e.g. courses, podcasts, books, experimentation, open source volunteering, tech meetups etc.)
• Ability to work independently with minimal guidance
• Ability to work as part of a large teams or sole individual contributor
• Ability to work within an unstructured environment with ability to multitask well

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, citizenship, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

Key Responsibilities

• Execute a project or test cut for Aerospace and PM part
• Doing time study and making a fixture concept for Aerospace and PM HV part
• Provide machine operation training to customers.
• Provide on-site technical support to for pre sales activities
• Actively visiting customer for post sales support
• Preparing Aerospace sample for sales usage
• Runoff for HV PM
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements:

• Diploma/Degree in Mechanical Engineering or equivalent
• 1-3 years of relevant working experience in Aerospace Industry
• Familiar with 3 or 5 axis CAM Programming and Process Development
• Willing to travel overseas for long term

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

• Lead, plan and coordinate projects with end users, customers, and vendors
• Design, develop, and implement software applications to meet business needs.
• Liaison between IT and the business defining business requirements
• Write, test, and deploy code using programming languages and development frameworks.
• Create technical documentation to support application design, development, and deployment.
• Troubleshoot and resolve issues related to applications, systems, and integrations.
• Conduct code reviews and provide feedback to ensure code quality, maintainability, and performance.
• Exploring and enhancing application in new and emerging technologies
• Provide application technical support to end-users as needed.
• To participate in any ad-hoc projects/tasks as assigned.

Requirements

• Diploma in computer science, software engineering, or a related field
• Minimum 3 years of experience in application development and engineering.
• Proficient programming skills such as Java, Python, JavaScript, HTML, and CSS.
• Experience in Low code development.
• Good knowledge in OutSystems and/or Workato.
• Experience with database management and SQL.
• Understanding web services and APIs (REST, SOAP) for integrations.
• Team Player
• Good communication and presentation skills
• Experience with agile software development methodologies is a plus.
• Ability to work independently
• Strong vendor management and partner relation skills

Nafisah

R2096014

Job Description:

• Define data requirements and testing for multiple source and Risk system project delivery and implementation

• Interpret business requirement from various balance sheet risk users for project implementation

• Work with IT to further automate and streamline data processing flow

• Perform system integration testing and assists in user acceptance testing with front office users.

Requirement:

• Degree holder majoring in Business, Finance or equivalent professional certifications with relevant experience in a financial institution; or

• Degree holder majoring in Computer Science or equivalent professional certifications with relevant experience in programming, applicant familiar with SAS language will have an advantage;

• Holder of FRM/PRM will have an advantage

• Team player, self-motivated and resourceful

• Numerically inclined with a strong analytical mind

• Highly proficient in the use of Microsoft Excel and Access

Are you a tech leader passionate about building high-performing teams and ensuring exceptional application uptime?

Morgan Mckinley is seeking a motivated and experienced Application Support Lead to join our dynamic team!

In this role, you will:

• Lead and mentor a team of application support specialists, fostering their growth and development.
• Tackle complex technical issues related to .NET, Java, and SQL/Database applications.
• Proactively improve application performance and stability through innovative solutions.
• Collaborate closely with development teams to identify and fix bugs.
• Manage vendor relationships for optimal service and timely resolution of support requests.
• Build strong relationships with internal stakeholders across business, IT, and management.
• Champion continuous improvement by developing and implementing process enhancements.
• Stay ahead of the curve by learning the latest technologies and trends in application support.

Are you a perfect fit? You'll have:

• A Bachelor's degree in CS, IT, or a related field (Master's preferred).
• 5+ years of experience in application support, 2+ in a leadership role.
• Proven track record of troubleshooting and resolving complex technical issues.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• A knack for thriving in fast-paced, team-oriented environments.
• Network and infrastructure management experience a plus.
• Vendor management and stakeholder relationship building skills.
• ITIL or similar methodology experience preferred.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345

Job Summary:

As a Technical Analyst, you will play a pivotal role in leveraging technical expertise to analyze, enhance, and support existing applications, contributing to the achievement of organizational objectives through diverse technical initiatives.

Responsibilities:

• Conduct comprehensive research and analysis within specialized technical domains.
• Collaborate cross-functionally to interpret requirements, propose technical solutions, and support project implementation.
• Develop and maintain expert knowledge in relevant tools, processes, and emerging trends in the technical landscape.
• Drive process improvement initiatives, implement best practices, and ensure efficient workflows.
• Identify potential risks, opportunities, and constraints within the technical realm and provide strategic recommendations.
• Cultivate and maintain productive relationships with stakeholders internally and externally.
• Ensure compliance with established processes, regulations, and industry standards.
• Contribute technical expertise to various phases of projects, from conception to completion.

Qualifications:

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proficiency in programming such as Java, SQL, and scripting.
• Familiarity with Agile methodologies and experience in browser-based applications is advantageous.
• Certification in programming or software design would be beneficial.

Charles, Lau Ngie Hao License No. 02C3423 Personnel Registration No. R1656741

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Team Summary

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.

The Tech Support Analyst team is a global Level 2 Client Services function within Cybersource. It carries responsibility for investigating and solving Cybersource product queries submitted by the client (Direct/Channel Reseller, the global Level 1 team, and other internal stakeholders). The role liaises regularly with numerous departments internally example: Account Management, Pre-Sales, Technical Account Manager, Back-Office teams to name a few.

What an Associate, Tech Support Analyst does at Visa:

The Tech Support Analyst team is a Tier 2 Client Services team tasked with supporting and assisting online and point of sale merchants, acquiring banks and partners using all Cybersource Enterprise products and services. The candidate will be responsible for providing web support, direct phone, and email to our clients. These will include assisting new and existing clients with setup of Cybersource’s digital/online payment services, educating client on the use of our enterprise business center, reports and continuing to resolve any hurdle the client might face during the interaction with the Support Analyst.

The candidate will work with other teams inside and outside the Client Service organization, provide product training, and interface with customers on a regular basis. Work streams covered by this role are scheduled, proactive & reactive in nature making this one of the most varied & flexible roles within the company. The role carries implicit leadership principle, so whilst there is no management of staff, the candidate will be required to work independently, flag concern, display accurate interpretation and response as a world class client services organization.

In this role, you are expected to:

• Accurately Interpret and response client queries on Cybersource Product and services
• Troubleshoot, replicate, and escalate product and services concern with Level 3 teams
• Using processing driven methodology
• Provide excellence client service standard
• Enter pertinent case data into CRM to track progress
• Liaise with appropriate internal teams and external parties to resolve outstanding client issues with Cybersource’s products and services
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Own and maintain internal process documentation and Knowledge Base articles
• Configure internal systems to enable effective processing for clients using our services
• Offer knowledge sharing and internal support to local / global team

Why this is important to Visa?

The Level 2 function within Cybersource is a crucial client facing role in ensuring that various stakeholders are aware of challenges faced by the front-line teams and how these relate our products and requirements within an ever-changing landscape.

The function serves to display the wealth of product knowledge to our clients and our understanding on how we can help support their businesses.

Projects you will be a part of:

This role will involve process improvement and ad-hoc project assigned by the management team. The goals of these project are to improve and enhance service level targets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Company

Our client is a leading, data driven insurance business and looking for a Data Business Analyst to join their impactful analytics team. They are seeking to build a team of Data Business Analysts who can act as a bridge between technology and business to work on data solutions. This is a 12-month contract role with a high potential of an extension or conversion upon for good performance.

The Role

• Work with Business Stakeholders, Project Managers and Technology teams to assist in the implementation and maintenance of data projects.
• Work with business stakeholders to understand business requirements and translate business requirements into data requirements.
• Conduct data mapping workshops with technology teams and business stakeholders to source for required data.
• Create validation datasets for business stakeholders to ensure requirements are met.
• Provide ETL team with clear understanding of data mapping and discuss on potential code optimisation.
• Work with business stakeholders to come up with data quality rules.
• Engage with both business and technology stakeholders during testing, driving defect investigation and resolution.
• Support change requests by assessing impact on downstream processes and driving required changes in mapping.
• Support documentation of data-related artefacts required for compliance with data governance.

Your Profile

• Degree in Mathematics / Statistics / Analytics/ Technology/ Business or a relevant discipline
• 3 to 5 years of experience in a business analyst or data analyst role working with business stakeholders
• Working experience in at least one project related to business intelligence, reporting or data warehousing
• Advanced proficiency in SQL, or any other data querying language
• Advanced proficiency in Microsoft Excel and PowerPoint
• Proficient knowledge of Tableau, Power BI, or other business intelligence tools
• Solid communication skills and experience in collaborating with different team members from business and technology
• Insurance domain knowledge is an added advantage

Having 1 or more of the following experiences

• Working knowledge in database and system design
• Working knowledge about querying data, data visualization and data analysis
• Performed in the role of a business analyst in analytics or reporting capacity

Apply Today

Please send your resume, in WORD format only and quote reference number GO12900768, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

• Position: Data Analyst (Server)
• Location: Jurong West
• Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)
• Salary (commensurate on experience): Up to $2700 + AWS + Variable Bonus + OT
• Duration: Contract (3-4 months extendable)
• Industry: Logistics - MNC

Responsibilities

• Perform waste walk and time studies in the data server operations and ensure the accuracy of data as assigned.
• Updating the collected data in the standard formats in excel/gsheet.
• Prepare weekly/bi-weekly summary reports using collected raw data, identified problems and caused, and improvement recommendations
• Any other ongoing tasks related to the current projects
• Ability to stay inside data center floors for prolonged periods (2 hours approx.) each time under some level of machine noise

Requirements

• Studies complete or ongoing in Diploma/ Degree in Industrial Engineering, Business Administration or Logistics
• Proficient in Microsoft Office – Excel, Word, PowerPoint
• Strong analytical skills, coordination and reporting skills
• Good communication skills to work with different levels of personnel
• Basic understanding on production processes and information flow would be added advantage.

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

System Engineer / Technical Support (Unix, Windows)

Our Esteemed and Reputable Client is looking for an System Engineer / Technical Support.

Requirements:

• Proficient in handling IT System, Server and Network Support.

• Good in managing MS Active Directory, Hyper- V, Virtualisation, Unix and Microsoft Windows.

• Good in handling Unix and Microsoft Windows AD, 2003, 2008 and Cloud Management.

• Proficient in Virtualisation, VM Ware, System, Server and Network management..

• User’s support and handling supporting enquiries.

• Good in system troubleshooting, deployment and implementation.

• Experience in Enterprise Server Configuration, System Design and Troubleshooting.

• Experience in handling Project Activities.

• Min. 4 years IT System, Virtualisation, Server, Microsoft Windows and Network experience.

• Min. Diploma/ Degree in any related discipline.

• Strong communication and persuasion skills

• Team player with strong organization and people management skills

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Lee Soo Hong (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Requirement & Description

• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Experience in providing documentation support, e.g. in technical/functional specifications.
• Possess finance domain knowledge.
• Good problem solving and logical thinking

Good to have:

• Snowflake
• Denodo

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Responsibilities:

Strong experaince in MS powerBI along with below skills

• Develop a Cloud dashboard to support management's financial planning and forecasting needs.
• Facilitate Microsoft Power BI Knowledge sharing sessions
• Conduct Dashboard Usage and Navigation training sessions for all Project Managers.
• Develop ad hoc reporting tools essential for project management documentation and reporting purposes.
• Automate tasks using MS Power Automate tool to streamline report uploads to SharePoint, serving over 100 users, and source data for multiple Power BI dashboards.

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in developing business intelligence dashboards and reporting tools.
• Proficiency in Microsoft Power BI and Power Automate.
• Strong communication and presentation skills for conducting knowledge-sharing sessions and training.
• Ability to work collaboratively with cross-functional teams and effectively manage multiple projects simultaneously.

**We regret that only short-listed applicants will be contacted.**

GECO Asia values the data privacy rights of our customers, associates, partners and prospective applicants. We have a privacy policy that governs our collection and use of personal data in place. In conjunction with the PDPA act in Singapore, we have updated our Privacy Policy and Terms of Use to better clarify our collection and use of your personal information. The same can be found here (https://www.geco.asia/about/privacy-policy)

Note: GECO Asia is an Information Technology Consulting Services provider. We provide specialist IT and Digital Transformation specialist resources on a project (SOW) and/or permanent basis. We operate under a Comprehensive License offered by Ministry of Manpower, Singapore.

[GECO Asia Pte Ltd, Licence No. 07C4453]

[2 Venture Drive, #10-18, Vision Exchange, Singapore 608526]

Responsibilities

• Understand user requirements and perform system analysis, design and document functional and system specifications.
• Design, develop, troubleshoot, test, document, and deploy new solutions quickly and reliably.
• Build the frontend and backend software, build business logics and APIs in the back-end to connect all systems and components together.
• Ensure the delivered applications follow security best practices and comply to enterprise security standards.
• Maintain and improve existing web applications
• Involve in both frontend and backend development
• Any other Ad Hoc duties as assigned

Job Requirements

• Degree/Diploma in software engineering or computer science or any related disciple
• Minimum of 3-4 years of development experience with Java, J2EE, Springboot and Hibernate.
• Familiar with Object Oriented Design and Analysis, Design Pattern and UML
• Proactive, motivated and team player

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Job responsibilities:

· Provide technical assistance with computer hardware and software

· Log bugs and enhancement requests

· Perform hardware and software installations, configurations and updates as needed

· Resolve or escalate issues in a timely fashion

· Escalate customer complaints to management or vendor for quick/timely resolution

· Assist with piloting of new tools, technologies, and/or processes

· Create and maintain tips and tricks solutions for issue arise

· Documenting, troubleshooting and problem resolution steps

· Monitor the network infrastructure, security to ensure availability to users in a secure and controlled manner

· Perform system administrative tasks including regular backups.

· Perform any other tasks that may be assigned from time to time.

Requirements:

· Diploma / Degree in Computer Science

· Previous working experience in IT Technical support for 4 years

· Excellent customer service skills

· Strong troubleshooting and critical thinking skills

· In depth knowledge of Windows 10, Windows Server 2016, Microsoft Office 365, Firewall and network/communication infrastructure.

· Cloud deployment and maintenance experience is preferred.