Total 2,535 tech support job vacancies in Information Technology category in Singapore

To provide application support the following system:

1. CRMS

2. CIMS

3. CRMS

• Daily Monitoring and Support of servers and equipment
• Monitoring of alerts during and after office hours
• Perform hotfixes as and when required.
• Perform monthly deployments and quarterly DB password change.
• Adhoc task related to system activities such as server patches, troubleshooting and assist in monthly report preparation.
• Monitoring of servers to ensure efficient operations.
• To be well versed with our integrated Customer Relationship Management system in order to respond to technical queries.
• To provide first level support to business users in a timely, effective, and efficient manner.
• To collaborate with business partners, third party vendors, and technology teams to achieve effective issue resolution within the specified SLA.
• To analyse, document and track all actions taken throughout the lifecycle of the issue.
• To evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.
• To participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users’ requirements.
• To assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved.
• To report to the Project Manager pertaining all production support activities.
• To participate in system maintenance activities at odd hours when required including midnights, weekends and public holidays.

Core Skillset

Support eStatement suite of applications. Service Delivery. MS SQL, .Net framework, IIS, Java J2EE, Batch scheduling and monitoring, GIT, Devops

1. Technically competent in MS SQL, .Net framework, Java J2EE, Batch scheduling and monitoring Control-M), Unix shell scripting, GIT, Devops,

2. Up to 7+ years of IT experience & 5+ application development/support

3. Last 3 years of relevant experience in banking/financial services industry

4. Strong experience in banking/financial services industry

5. Demonstrable analytical skills with deep knowledge Production Support Environment.

6. Incident, problem, and service Outage management experience is Plus.

7. Good Communication and Articulation Skills

8. Able to work stand alone in recovery and in flexible timing.

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide Support for eStatement applications.

2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG and MY

4. Server Performance, capacity, utilization monitoring and Health monitoring

5. Fine tune applications and systems for high performance and higher volume throughput

6. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.

7. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.

8. Respond on time to the queries raised by various business units.

9. Provide timely updates regarding production status and progress of issue resolution.

10. Perform impact analysis of enhancements/projects that will impact supported systems.

11. Participate in Disaster Recovery and Business Continuity exercises.

12. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

13. Have a quality mind-set with prevention attitude to attain zero defects.

14. Able to support SIT/UAT/PROD/DR deployment, with DevOps.

15. Able to support relevant software/platform/database upgrade for the systems.

16. Have a quality mind-set with prevention attitude to attain zero defects.

Exciting role in the Public Sector related to Digitalisation Programmes

Job Responsibilities:

• Coordinate with other teams to gather research requirements;
• Support internet research topic on trends related emerging technology,
• Put together findings in email briefs, powerpoint slides
• Assist in other adhoc assignments.

Looking for:

• Singaporeans only
• Min. Degree in Mass Comms or technology related areas or any relevant field of study
• Skilled in writing and presentation designs
• Experience in desktop research and knowledge abstraction

Interested candidate may apply via email to [email protected]. All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Chloe Chew (R1768631)

ScienTec Consulting (ScienTec Personnel) - 11C5781

Job Scope

• To conduct laboratory tests

• To handle samples and testing samples

• To assist in laboratory duties such as equipment maintenance, maintaining inventory, purchase of consumables and preparation of laboratory reagents/supplies, including laboratory cleaning and waste-disposal.

Requirement

• Prior experience in Medical lab

• Diploma in Medical Technology / Life science related

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung
CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Roles and Responsibilities

Candidates are expected to: -

• Assist in planning critical path schedules and phasing to facilitate ongoing workshop activities
• Prepare and/or verify in-house and MOM test and calibration certificate
• Source for suppliers and assist in preparing quotation(s) (including Professional Engineer services)
• Assist in updating planned equipment maintenance program
• Communicate with clients and external professional engineers to understand requirements and constraints
• Prepare, record and file all relevant technical documents and certificates
• Key in technical requirements for certificates to be issued to clients
• Maintain accurate records of all in-house testing activities
• Perform any other technical-related assignments as assigned

Skills and Qualifications

A successful candidate will possess:-

• A Diploma in Engineering-related fields (e.g. Mechanical, Electrical, Marine Engineering, Maritime and Offshore Technology)
• Dynamic, self-motivated with good interpersonal skills
• Good technical knowledge in the marine industry
• Able to build and maintain good rapport with internal and external stakeholders
• High degree of flexibility and initiative to take on new challenges as the role develops

Working Hours

• Mon to Fri: 8am to 5:15pm
• Alternate Sat: 8am to 12pm (work-from-home arrangement)

Working Days: 5.5 work week scheduled by manager, need to be able to work weekend. Alternate week: 1 day off, 2 days off

Working Timing: 9am – 6pm / 12pm – 9pm / 2pm – 11pm

Working Location: Around Singapore as job requires frequent movement of different carparks for checking

Candidate Requirement

Require to own a vehicle for work (either motorcycle or car)

- Able to work shifts.

- Able to work on weekends and Public Holidays

- Own a motorbike and a class 3 license

Responsibilities & Duties:

-Patrol carparks and ensure smooth operations

-Handle and report any illegal parking or activities in the carpark

-Carry out enforcement activities (wheel clamp and negotiation)

-To cover carpark personnel in short notice

-Ensure nets machine receipt rolls are topped up

-Any adhoc duties as assigned

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Qualifications:

- Position requires a minimum of 1+ years of experience in supporting or developing application.

- Understand concepts of IT Production environment and deployment process

- Diploma / Degree in related field

Job descriptions:

• Roaming testing with Roaming partners for 3G, 4G, 5G and VoLTE coverage.
• Manage Roaming sim management/distribution
• Roaming reporting to Partners and Stakeholders on a regular basis with Reports to Senior management on a weekly basis.
• TADIG, NRTRDE and IREG support in general areas of work requirements
• Retail plans testing with Roaming and SMS fraud management on a daily basis. (Crucial)
• Manage commercial launches with roaming partners on a region/global basis.
• Assisting the Core Network Department on the daily operational tasks and Technical requirements.

Requirements:

• Basic understanding of GSMA/ IREG roaming procedures
• Fundamental knowledge of 4G and 5G Core Network Equipment and architecture is preferred.
• Familiar with Linux Operating Systems
• Ability to swiftly achieve alignment with multiple internal and external stakeholders
• Team player with a pleasant disposition and ability to take the occassional work demands from multiple touch points.

Responsibilities

• Provide system level pre and post-sales support for your assigned customer/s. This includes remote or on-site testing, troubleshooting and technical support.

• Be the Customer Lead Engr (CLE) for assigned account.

• This position may also involve on-site day to day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design.

• Attend maintenance windows when needed.

• Be able to accept on-call duties outside of normal business hours when required. This includes being on weekend shift when the business requires.

• Provide on-site support to customers where and when required.

• Communicate with Design and Supply Chain on problems / issues found in the field.

• Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training

• Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.

• Create, review, validate and publish required MOP/ISB/FSB documents.

• Contribute to knowledgebase (KCS)

• Help train newly hired Technical Support Engineers.

• Interface between customer and other technical support teams

• Work with internal stake holders to manage customer issues.

Requirements

• Bachelor’s degree in relevant technical field (e.g., Electronics, Communication Engineering, Computer Science) from a college or university

• Minimum 3 to 5 years related experience in the field of telecommunications preferably in technical support role.

• Experienced in operation, maintenance and troubleshooting of fiber optic transport systems and associated technologies including but not limited to DWDM, ASON, OSRP, ROADMs, Layer 1 and Layer 0 technologies, protection schemes, Raman Amplification, fixed and flexible grid DWDM systems, coherent systems, etc.

• Knowledge and experience in operation of optical transport systems.

• Knowledge in design and implementation of optical Data Communications Network (DCN) for Network Element (NE) management

• Knowledge of OTN and related technology

• Packet and IP networking knowledge and experience including but not limited Layer 2 and Layer 3 switching and routing. Prove knowledge of networking protocols including but not limited to OSPF, MPLS, BGP, ASBR, etc.

• Proven track record in the field of technical support and customer service.

Licence No: 12C6060

Requirement

• Master / Bachelor’s degree in computer science, computer engineering, or relevant field
• Several years of proven project experience in the area of SAP BW/4 Hana and hybrid data modeling
• Strong ability to translate business requirements into technical concepts and implement innovative SAP BI solutions from these
• Experience in sales reporting with SAP BI/BW, including understanding sales-relevant key figures, their calculation and translation into high-level reports with various requirement widths, as well as advising internal stakeholders on the technical optimization of the same
• Knowledge of ABAP OO, CDS Views, SQL Script is an advantage
• Knowledge of SAP Analytics Cloud desirable
• Deep technical understanding and knowledge of ABAP, AMDP development

Contract Position

Work Location: Ang Mo Kio

Must possible either :

• Bachelor's degree in finance, economics, or a related field. Or
• Bachelor's Computing or a related field

· More than 5 years of relevant business analysis, testing and/or project management experience related to Credit Origination

· Good business domain knowledge in Banking Retail and SME Origination systems is a MUST.

· Strong working knowledge of system development life cycles.

· Experience communicating with technical and non-technical stakeholders

· Good Experience in handling client and scope control.

· Good knowledge in financial services policies, procedures, products and industry practices.

· Strong negotiation skills

· Proven solution-oriented and excellent problem solving skills

Job Responsibilities:

• Support running of Senior's programmes/activities at external venues
• Handle calls and email enquiries
• Involve in data entry (Microsoft Office functions, Salesforce etc)
• Assist in the logistic preparation for programmes/activities
• Other general clerical duties such as filing, SMSes publicity etc

Job Requirements:

• Able to serve English and Mandarin-speaking clients
• Good interpersonal and communication skills, with a service-oriented attitude
• Meticulous, attention to detail and accuracy
• Familiar with basic Microsoft Word and Microsoft Excel functions
• Passion to serve in social service sector

• To upload F&B merchants menus and photos unto portal.
• Transfer data from paper formats into computer files or database systems
• Type in data provided directly from customers
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested
• Perform regular backups to ensure data preservation
• Sort and organise paperwork after entering data to ensure it is not lost
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Combines data from both systems when account information is incomplete.
• Purges files to eliminate duplication of data

Position: Application Development and Support
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra

Job Objectives
Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application

Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally. Includes system design and programming, network planning, budget planning, database management, and computer operations.

Key Responsibilities

• Analyse business requirements and create technical design documents that are in accordance with the company's architecture standards.
• Documenting design decisions, components and keep the knowledge base.
• Develop the code and provide hands on engineering expertise to the development teams
• Manage UAT User Queries & coordinate UAT Activities so that UAT can be completed timely.
• Ensures that expected application performance levels are achieved.
• Perform unit and system testing of application code as well as execution of implementation activities.
• Record and track defects uncovered during the execution of tests and escalated the issues status to project management and updated Teams on items of impact and participate in resolution; design retest cases/scripts/data to retest.
• Review the code developed by Vendor, enhance the system & performance Involves in performance enhancement analysis.

Job Requirements:

• Bachelor's degree in computer science, information technology, or a related field
• SWIFT/AMH, Banking Experience with Technical proficiency
• 6-9 years of relevant experience with key skills in AMH, SWIFT, Unix, Oracle, MQ and JAVA

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

About Innowave Tech

Innowave Tech is an Artificial Intelligence (AI) company offering solutions for the Semiconductor and Advanced Manufacturing industry. Utilizing deep industrial domain knowledge, proven experience, and innovation, we provide expert AI solutions and systems to address various industry pain points.

Why Join Us

As our clientele expands within the semiconductor and advanced manufacturing sectors, our team needs to expand accordingly. If you possess quick learning abilities and thrive in a rapidly evolving environment, this is the perfect opportunity to join us !

Key Responsibilities

1.Assist in the development and maintenance of C# Windows Forms applications.

2.Contribute to the development of console applications using C#.

3.Work closely with the development team to understand requirements and implement solutions.

4.Participate in code reviews and adhere to coding standards and best practices.

5.Help document code and maintain software documentation.

Qualifications

1.Currently pursuing or recently graduated with a degree in Computer Science, Software Engineering, or related field.

2.Basic understanding of C# and .NET framework.

3.Familiarity with Windows Forms and console applications development is a plus.

4.Strong problem-solving skills and a willingness to learn.

5.Excellent communication and teamwork skills.

What We Offer

1.A collaborative and supportive environment to grow your skills.

2.Hands-on experience working on real-world projects.

3.Guidance and mentoring from experienced software developers.

4.Opportunity to contribute to impactful projects.

Benefits:

• MNC, 5 days, North
• Salary: $1700 - $2500, allowances
• 12hr rotating shifts: 9pm to 9am/9am to 9pm
• 14-15 working days per month
• Overtime claim, AWS, performance bonus
• No experience can apply
• North/Central

Job responsibilities:

• Provide service and support for Vertical probe cards
• Liaise with customers and factory on the card issues
• Compile of investigation report/tracker/monthly report
• Support for DOE (design of experiment) or evaluations either by customer or company’s initiative
• Pin replacement onsite
• Station at client’s site

Requirements:

• Minimum Nitec in Electronics/Mechatronics
• 1 to 2 years of relevant experience in semiconductor industry
• Candidates with no experience can apply
• Possess basic electronics and troubleshooting skills
• Able to start within short notice

Interested applicants, please send your resume to [email protected]

What’s on Offer

• Mission: Provide compassion, excellent and holistic healthcare. Tagline:- Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Senior / System Support Officer provides technical support to end users on various issues and problems relating to computing devices and software application.

Operations

• To provide technical support to end users on various issues and problems relating to computing devices and software application if needed.
• To understand & provide Asset Management Lifecycle practice.
• To respond and resolve tickets in timely manner and according to Service Level Agreement.
• Interact with various teams/departments for schedule and new setup of computing devices.
• Research alternatives to existing software and computing devices when EOL / EOS.
• Maintaining & keeping updated Asset Inventory listing.
• Assist various teams in disaster recovery planning and testing.
• Able to identify interdependencies when analyzing problems and developing creative solutions.
• Develop mitigating and/or preventive solutions.
• Plan and work with users for IT relocation activities.
• Assist users with hardware and software installations if needed.
• Perform acceptance testing of installed/upgraded equipment.
• Design new methods of highly complex reporting and presentation.
• Perform ad-hoc analysis and create new report templates and formats for new analysis.

Governance

• Manage local licenses and legal requirement.
• Apply best practices on ITIL processes.
• Adhere to applicable policies and procedures.

How to Succeed

• Diploma in Computer Science or equivalent.
• 3 to 5 years experience in Desktop End User Computing environment using leading methodologies & processes.
• Experience in MS Windows environment & application support.
• Obtained Windows certification & certification in ITIL.
• Successful track record in project management, user and vendor management and as a project lead for small to mid-scale projects.
• Has experience in vendor management.
• Strong leadership and analytical skills and ability to work independently.

IT Application Executive | L1 Support | ERP | Defu Lane

Location: Defu Lane

Working Days: Monday - Friday

Working hours : 8:30am -5:30pm

Salary : $2500 - $3000

Responsibilities

Core Responsibilities

Key Responsibilites

• Assist in defining functional requirements for on-going system maintenance and future functionality.
• Provide 1st Level Desktop support for end users to trouble-shooting/resolve desktop PC/laptop problems (Software and Hardware related) and related peripherals issues (Printers, Scanners, POS, Mobile App Devices, IP/Digital Phone systems, Door Access, CCTV)
• Support for gathering, software analysis, design, development, unit testing and system integration for new projects and enhancement requests.
• To maintain and support mobile apps and websites and order portal
• Work with Application Vendor/Consultant to create and maintain design specification, documentation, and configuration.
• Work in a team to support ERP and Apps.
• Work closely with incumbent Application Vendor for enhancement and future developments.
• Perform testing and execute implementation in accordance to business operations procedures.
• Handle the project deliverables and co-ordinate with internal stakeholders and liase with external vendor to support project deliverables.
• Provide support to business operations and resolve issues during UAT testing and production roll out of projects.
• Coordinate and provide End User Training for existing application and new applications.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

IT Application Executive - 1st Level Desktop support for end users [3770]

Location: East, Defu Lane

Working Days: Monday - Friday

Working hours : 8:30am -5:30pm

Salary : $2500 - $3000

Responsibilities

Key Responsibilites

• Assist in defining functional requirements for on-going system maintenance and future functionality.
• Provide 1st Level Desktop support for end users to trouble-shooting/resolve desktop PC/laptop problems (Software and Hardware related) and related peripherals issues (Printers, Scanners, POS, Mobile App Devices, IP/Digital Phone systems, Door Access, CCTV)
• Support for gathering, software analysis, design, development, unit testing and system integration for new projects and enhancement requests.
• To maintain and support mobile apps and websites and order portal
• Work with Application Vendor/Consultant to create and maintain design specification, documentation, and configuration.
• Work in a team to support ERP and Apps.
• Work closely with incumbent Application Vendor for enhancement and future developments.
• Perform testing and execute implementation in accordance to business operations procedures.
• Handle the project deliverables and co-ordinate with internal stakeholders and liase with external vendor to support project deliverables.
• Provide support to business operations and resolve issues during UAT testing and production roll out of projects.
• Coordinate and provide End User Training for existing application and new applications.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

1. Develop and execute comprehensive project plans, defining scope, goals, timelines, and resources.
2. Lead cross-functional teams, fostering collaboration and maintaining a positive team dynamic.
3. Act as the primary point of contact for stakeholders, providing regular updates on project progress and addressing concerns.
4. Efficiently allocate and manage resources, including human and material resources, to optimize project outcomes.
5. Implement quality assurance processes to ensure project deliverables meet or exceed expectations.
6. Monitor project budgets, identify variances, and take corrective actions to stay within financial constraints.
7. Proactively identify, assess, and manage project risks, implementing mitigation strategies to minimize negative impacts.

Minal | Recruitment Consultant

Helius Technologies Pte Ltd

EA Personnel Registration Number: R23115776

Singapore Employment Agency Licence No: 11C3373

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We create evidence-based, personalised health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We are searching for our next team members to join our growing team.

More information about us: https://www.actxa.com

Actxa is hiring for Technical Sales Support Engineer

Internal Code: AX24001

We are seeking a passionate Technical Sales Support Engineer plays a crucial role in bridging the gap between the technical aspects of a product or service and the sales team.

A Technical Sales Support Engineer is essential for ensuring that sales teams can effectively communicate the technical aspects of a product or service, ultimately leading to successful sales and satisfied customers.

They assist sales professionals in understanding and effectively communicating the technical features, benefits, and capabilities of a product or solution to potential clients.

This position requires a strong technical background, excellent communication skills, and a deep understanding of the product or service being sold.

1. Product Knowledge:

• Develop an in-depth understanding of the company's products or services, including their features, functionality, and technical specifications.
• Stay up-to-date with product updates and changes.

2. Pre-sales and Post Technical Support:

• Collaborate with the sales team to understand customer requirements and challenges.
• Prepare and deliver technical presentations and solutions to potential customers.
• Provide pre-sales technical support by answering customer queries, addressing concerns, and conducting product demonstrations.
• Responsible for the transition from the sales phase to the implementation phase and product launch by working closely with clients and internal teams.
• Troubleshoot technical issues or challenges that may arise during the integration process and work to find solutions.
• Address technical post-sales inquiries and issues to ensure customer satisfaction.
• Handle Level 2 support tickets of Actxa products.

3. Proposal Development:

• Collaborate with the sales, product and platform teams to create technical proposals, including pricing, configurations, and technical documentation.
• Ensure that proposals align with the customer's technical requirements.

4. Technical Expertise:

• Offer technical expertise to the sales team to help them address customer objections and concerns effectively.
• Act as a technical resource during the sales process to build credibility and trust with potential clients.
• Provide technical training to customers and sales team members to enhance their product knowledge and sales effectiveness.

5. Competitive Analysis:

• Stay informed about competitor products and services, and provide insights to the sales team regarding competitive advantages and disadvantages.

6. Documentation:

• Create, maintain and update technical documentation, user guides, product manuals, datasheets, and case studies, to aid in the sales process.

7. Customer Relationship Building:

• Build and maintain relationships with key customers to enhance trust and loyalty.
• Collect feedback from the sales team regarding customer experiences and technical challenges and provide this feedback to the product development team for continuous improvement.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electrical & Electronics Engineering, or related discipline.
• At least 2 to 4 years in technical sales and support from industries like, digital health, connected devices, software/cloud services, information technology, or similar industries.
• Keen interest in digital healthcare, AI in healthcare, preventive health and wellness, and sports science domains.
• Excellent communication and presentation skills with good interpersonal and relationship-building skills.
• Sales acumen and customer-oriented mindset.
• Ability to problem-solve and can be very resourceful.
• A natural tenacity, resilience and determination
• Travelling is required for this role.

Benefits

What do we offer?

• Fun working environment
• Flexi benefits
• Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( https://www.actxa.com/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Apply for this job

Position Type: Contract deputed to Client

Position Summary / Project Description

This Operation Manager role is to manage the Command, Control and Communications (C3) System's operations. The ops manager is expected to manage the vendor, accountable for the SLA.

Role and Responsibilities

1. Manage multiple projects and is responsible for the execution from initiation to completion.

2. Determine project goals to ensure the project supports business objectives and strategies.

3. Develop project plans which include requirements, scope, deliverables, budget and schedules.

4. Define project tasks and resource requirements and to achieve optimal resource utilisation.

5. Manage the risks that affect the delivery of the project outcome.

6. Track project deliverables and ensure projects are completed within budget, schedules and quality standards.

Requirements / Qualifications

1. With overall 12 years’ experience with at least 7 years’ experience in IT Project/Operations Management

2. At least 4 years’ experience in vendor management

3. Has implemented / operationally managed at least 3 medium to large scale projects

4. Solid understanding in Business Processes

5. Solid understanding and hands on experience in all phases of project lifecycle

6. Experience in budgeting (costing, cost evaluation analysis etc.)

7. Experience in various procurement methodology e.g. RFQ, RFP etc.

8. Experience in writing approval papers

9. Having good communication skills (written and spoken)

10. Be a team leader and player

11. Beinga creative problem-solver, make choices and take responsibility for their own actions

12. Ability to interact with all levels of stakeholders

13. Ability to perform root cause analysis

14. Degree in Computer Science, Computer Engineering or equivalent

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C337

Responsibilities

• As a team member of APS , your primary role will be to:
• Provide L1/L2 Application support to Front Office users
• Adhere to Service Level objective target
• Ensure adherence to APS support roster in terms of mailbox, webportal and hotline
• Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)
• Escalate timely to Head of APS on possible risks, escalation matters and management issues.
• Review and create application Support knowledge articles.
• Contribute to the continuous improvement plan

Profile

• Bachelors' degree in Computer Science or Computer Engineering
• Total 5+ years of overall IT experience.
• 1+ year experience as L2 support
• Analytical and Problem-solving skills
• Excellent communication skills along with a customer/user-centric mindset
• Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.
• High level of persistence, can-do attitude & pro-activeness