Total 30 Director/C-Level Information Technology job vacancies in client site sgp singapore 14 tuas ave 1

Reports directly to the Managing Director. You are to serve as Qualified Person and manage a team of engineers to ensure safe structural design and excellent delivery of service to clients.

• Responsible for the profitability and cost efficiency of your team
• Project coordination/management
• Lead projects and attend meetings
• Supervise and inspect construction works.
• Managing and supervising technical/site staff and administrative functions of the projects.
• Provide guidance and manage engineers in the team to ensure on-time and accurate delivery of service.
• Check critical design calculations and specifications of the project prior to approving all C&S related documents and drawings produced in the projects prior to submission to regulatory authorities.
• Able to be hands-on to carry out detailed analysis and design of civil, structural, and geotechnical works
• Able to be hands-on in preparing design calculation reports and structural drawings for authorities' submissions;
• Able to coordinate with various stakeholders such as clients, consultants, and contractors for projects

Requirements:

• Degree in Civil/Structural Engineering or its equivalent
• Local design experience in C&S engineering work & conversant with Singapore Building Codes and Practices
• Familiarity with engineering software (e.g. Tedds, StaadPro, Prota, Etab) and submission procedures to regulatory authorities
• Strong report writing skills to prepare and furnish reports

We're now looking for an experienced Event Director to join our Asia Tech x Singapore.

This is a uniquely entrepreneurial role with huge opportunities to make a personal impact on both the evolution of the event and Informa’s presence in Singapore. Our ambition is to make Asia Tech x Singapore the best Southeast Asia-focused tech event in the world and a powerful engine for tech innovation and enterprise transformation in the region. If you have big ambition and think you can help us realise this vision, we want to hear from you.

Key areas of responsibility

• Strategic planning and the growth of Asia Tech x Singapore
• Contribute to the overall design, delivery, and commercial success of Asia Tech x Singapore
• Delivering an exceptional experience for Asia Tech x Singapore attendees and clients
• Leading content production across Asia Tech x Singapore Enterprise events
• Stakeholder management with key industry and government representatives
• Leading the Asia Tech x Singapore project and ensuring alignment between various internal teams: Content, Marketing, Sales, Event Operations

As the IT Lead, you will provide strategic and tactical leadership in harnessing technologies to deliver value-added services. You will also be responsible for leading, driving and executing the overall digitalisation plan.

You will strive to meet the business objectives and operational needs of TAL and to ensure that they are recognised as innovative users of Infocomm technologies.

You will also provide advice and guidance on the strategic use of ICT and develop strong collaboration with partners and vendors for leverage in resolving critical or escalated issues.

What you will be working on

• Alignment of TAL’s higher-level objectives through strategic ICT initiatives. Review ICT initiatives and programmes, and harmonise IT applications with overall infrastructure and architecture. identify opportunities to harmonise IT applications, in order to achieve alignment with the over-arching ICT infrastructures and architecture.
• Strategic partnership Partner with TAL’s senior management to understand their issues, and help promote digital transformation, promote / influence strategies directions.
• Monitor effectiveness of site performance and pre-empt problems. Optimise performance, pre-empt issues, and ensure robust resiliency and cyber-security across systems.
• Coach/mentor staff, identify high potential talent and hone their capabilities, drive staff development opportunities, coordinate and integrate people efforts with the objective of attracting and retaining a motivated and high-performing team.
• Ensure IT compliance, effective risk management and governance
• Manage IT budgets and resources efficiently.

What we are looking for

• Tertiary Education in computer science or related discipline with relevant ICT experience.
• About 20 years’ experience with at least several years in management capacity.
• Experience in the public sector or robust ICT experience in the private sector, preferably in the development, implementation and deployment of ICT plans and activities.
• Knowledge of ICT operations in public and private sectors.
• Strategic thinking skills with broad perspective of different issues.
• Strong negotiation and influencing skills.

The position offered will be commensurate with the candidate’s experience and suitability. Kindly state your expected salary in your resume. Only shortlisted candidates will be notified.

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Join our Cyber Team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructure, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

We are seeking a People Manager to guide and mentor a team of technical professionals, fostering a collaborative and high-performance work environment.

Responsibilities

•Provide technical leadership for our cybersecurity product capabilities development and sustenance.

•Technology Subject Matter Expert who understands security landscape and solution credibly with ability to work with cross-functional team including solution architecting, pre- and post-sales engagements, project management to deliver cybersecurity product solutions.

•Set strategic direction in alignment with business objectives, keeping abreast of industry best practices.

Requirements

1. At least 10 years of software development experience of which at least 5 years are in a technical leadership role in cybersecurity

2. Relevant Industry Certifications such as CISSP, CSSLP, PMP or equivalent

3. Technical knowledge in following is a must:

i. Cloud Architecture: Planning and implementing the applications & data to the cloud and ensure organization’s technical and business requirements are met.

ii. Networking Knowledge: Demonstrate expertise in networking concepts, protocols, and technologies, with the ability to design and implement complex network infrastructures.

iii. DevOps: Drive the adoption of DevOps practices within the organization, including continuous integration, automated testing, and continuous delivery.

iv. Software Version Control: Implement and manage software version control systems to track changes, facilitate collaboration, and ensure code quality.

4. Previous experience working on government projects specifically in cybersecurity environment and governance, risk management and compliance is an added advantage.

5. Effective communication and presentation skills with ability to transpose complex security concepts into business terms/impacts.

6. Experience with deployment orchestration, automation and security configuration management

7. Ability to work easily with diverse and dynamic teams

Work location: Jurong East

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Job Description & Requirements

Job Summary: The Product Director is a senior leadership role responsible for shaping and executing the product strategy of an organization. This position plays a pivotal role in defining, planning, and overseeing the development of products that meet customer needs, drive business growth, and align with the company's strategic goals. The Product Director typically reports to the Chief Product Officer or another executive leader.

Key Responsibilities:

1. Product Strategy:Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives.
Define and communicate product goals, key performance indicators (KPIs), and success metrics.

2. Market Research:Conduct market research to understand customer needs, market trends, and competitive landscapes.
Use insights to inform product development and enhancement decisions.

3. Product Roadmap:Create and manage a comprehensive product roadmap outlining short-term and long-term development plans.
Prioritize features and enhancements based on customer feedback, business value, and market dynamics.

4. Requirement Gathering:Collaborate with stakeholders, customers, and cross-functional teams to gather and document detailed product requirements.
Create clear product specifications, user stories, and acceptance criteria.

5. Product Development:Work closely with engineering, design, and other teams to oversee the product development process.
Ensure that the product is developed on time, within scope, and meets quality standards.

6. User Experience (UX) and Design:Collaborate with UX/UI designers to create user-friendly and visually appealing product interfaces.
Validate design decisions based on user feedback and usability testing.

7. Testing and Quality Assurance:Oversee the testing and quality assurance processes to ensure the product meets defined requirements and quality standards.
Address and prioritize issues and defects.

8. Product Launch:Plan and execute product launches, coordinating marketing, sales, and support efforts.
Monitor product performance and gather user feedback after launch.

9. Performance Analysis:Analyze product performance and user feedback to make data-driven decisions for product improvements.
Continuously monitor KPIs and adapt the product strategy as necessary.

10. Stakeholder Communication:Maintain effective communication with stakeholders, including executive management, development teams, marketing, and sales.
Provide regular updates on product progress and outcomes.

Requirements:

1. Education: A bachelor's degree in business, marketing, computer science, or a related field is typically required. An MBA or relevant certifications (e.g., Certified Scrum Product Owner) may be preferred.

2. Experience: A minimum of 5-8 years of experience in product management, with a proven track record of successful product launches and improvements, is typically required.

3. Market Knowledge: Strong understanding of the market, target audience, and industry trends relevant to the product.

4. Technical Knowledge: Familiarity with technology, development processes, and product management tools (e.g., Jira, Trello).

5. Analytical Skills: Proficiency in data analysis and the ability to make data-driven decisions to optimize the product.

6. Communication: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.

7. Problem-Solving: strong analytical and problem-solving abilities to address product challenges and make strategic decisions.

8. Leadership: Effective leadership and project management skills to guide the product development process.

9. Customer-Centric: A customer-focused mindset, with a deep understanding of user needs and the ability to advocate for user-centric product design.

10. Adaptability: The ability to adapt to changing market conditions and evolving product requirements.

The Product Director is instrumental in driving the success of the organization's products, from concept to launch and beyond. They are responsible for shaping the product strategy, overseeing development, and optimizing performance to meet business objectives and customer satisfaction.

Position Overview:

We are seeking an experienced Executive Director to lead our Financial Crimes & Regulatory Operations Technology. The ideal candidate will bring a wealth of expertise in Financial Crimes Risk Management, AML, fraud detection, and technology delivery management within the banking and financial services industry. With responsibility over multi-national teams, the role requires a leader skilled in agile transformation, stakeholder management, and complex technology solutions.

Key Responsibilities:

• Direct end-to-end technology delivery for financial crimes, compliance, fraud, and risk management projects.
• Oversee teams across India, USA, Mexico, and the Philippines, managing technology design, coding, and seamless execution of critical transformation programs.
• Act as the primary point of contact for the Actimize platform, driving solutions for AML, CDD, SAM, and CTR needs.
• Lead Agile transformation for cross-functional teams, integrating Scrum and Kanban methodologies.
• Foster collaboration between business, operations, and technology teams, translating business requirements into actionable deliverables.
• Champion Diversity, Equity & Inclusion initiatives, supporting Pride, Disability, Generation, and Veteran communities within the organization.

Qualifications:

• Bachelor’s degree in Electronics & Communication Engineering or equivalent field.
• Mandatory
• Minimum 20+ years in technology delivery management, with at least 7 years in financial crimes, AML, or related fields.
• Proven expertise in Actimize implementation, including AML and fraud prevention solutions.
• Skilled in Agile methodologies, stakeholder management, and multi-geographic team leadership.
• Strong experience in risk management and compliance within financial services.
• Exceptional communication skills, with a track record of aligning technology solutions with business objectives.

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 10 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

The Event Director for FHA is responsible for overall Brand ownership, delivery of quality customer experience, and continuous growth of products to develop and maintain the Brand as a market leading entity. The role will be accountable for identifying growth opportunities in adjacent markets and sectors, employing a keen eye for M&A through new product launches, geo-adapts and acquisitions. The Event Director will own and manage the P&L of a brand, while being responsible for the financial, operational and customer performance of each product.  Working with the Marketing and Operations, he/ she will drive revenue growth and improve margin year-on-year. Responsible for a 3-5 year long term Brand / Event plan, the Event Director will lead in innovative thinking, enabling stronger evolution of Brands / Events in the market. He / she will be a known leader in the industry, holding deep insight into market trends and customer needs.    

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Own and develop the strategy and direction of products as part of a market leading brand to enrich the value proposition Informa provides  
• Accountable for the development and improvement of customer experience for each product / event
• Grow existing brands through M&A strategies such as, new product launches, geo-adapts and acquisitions
• Responsible for successful execution of complementary products for each Brand / Event including conferences and seminars
• Identify new white space opportunities in adjacent markets which can be incorporated into brand and product development 
• Create and develop long term (3-5 year) product / brand strategies to achieve product objectives and growth across all brands  
• Own the P&L of each Brand in the portfolio and hold accountability for financial, operational and customer performance of products
• Develop and lead Business Unit sales strategies and revenue forecasts in collaboration with Sales Director
• Maintain and strengthen key customer relationships through demonstrating detailed understanding of customer business strategy and needs
• Work with Sales lead to set budgets and targets for Sales team and individuals
• Set strategic approach with the Sales lead for use of sales agents / Joint Venture sales teams to deliver local and international revenue where relevant
• Ensure successful execution of Marketing and Operations elements of product delivery
• Be a figurehead in the industry, understanding the market and developing Informa’s eminence
• Build personal relationships on behalf of the brand, Sales and Informa as a whole
• Engage the most strategically important customers to ensure needs are met and loyalty is rewarded 
• Strategic ownership of floorplan, responsible for initial design and significant strategic changes each year
• Business and Product development – add new formats and features with a view to enrich customer experience, attract more buyers and monetise.
• Develop partnerships to scale up the event
• Implement pricing measures to increase revenue and margins
• Consistently grow visitor numbers and buyers over previous years

ILLUSTRATIVE ROLE METRICS:                                                     

• Brand (Event/Product) P&L performance 
  • Gross revenue by event / brand
  • Brand (Event/product) revenue performance against target
  • Gross Margin  Year over Year (YoY) by event / brand
  • Profit by event / brand
• Shared metric with Sales and Marketing leadership
  • Customer Satisfaction
  • Loyalty
  • % Re–book
  • NPS
  • New product launch success rate
• Brand eminence
  • Customer engagement
  • Market ranking / positioning
• Cost of sales / Return on Sales Employed (ROSE)
• Event employee performance
  • Event churn
  • Event satisfaction (internal survey)
• Sales adoption and process performance
  • Sales process cycle time improvement
  • Key CRM system adoption metrics
  • Sales Excellence process adoption

Job Title: Information Technology Director

Location: Jurong East, Singapore

We are seeking a visionary and experienced IT Director to provide strategic Information Technology (IT) leadership, identifying and addressing all IT needs of the company. The IT Director has to establish all IT requirements for company and in implementing IT systems, ensuring the integrity of business operations, and developing innovative solutions for secure, seamless operations.

Key Responsibilities:

• Set up and maintain IT infrastructure, including servers, networks, and hardware.
• Build and configure servers to meet organisational needs.
• Monitor and manage network performance and security.
• Troubleshoot and resolve hardware, software, and networking issues.
• Perform regular maintenance and updates on IT systems.
• Ensure data security, identifies cybersecurity risk and recommends appropriate measures/protocols, and system backups.
• Maintain and update Office Hardware inventory
• Arrange or conduct IT training for new users or technologies
• Coordinate with vendors and service providers when required
• Maintain/create user documentation and training materials
• Develop and implement IT policies and procedures to ensure data security, compliance, and efficient operations.
• Develop and manage the IT budget, ensuring cost-effective solutions and efficient use of resources.
• Provide day to day IT support to end-users within the company.
• Provide technical support and training to staff as needed.
• Perform other related duties as assigned.

Requirements:

• Bachelor Degree in Information Technology, Computer Science, or a related field.
• Minimum of 10 years of experience in IT management, IT infrastructure, server management, networking, IT maintenance, IT security matters including security infrastructure design, operations, and compliance.
• Strong knowledge of server configuration, network protocols, and troubleshooting techniques.
• Knowledge in networking TCP/IP, DNS, DHCP troubleshooting.
• Relevant certifications such CompTIA Server+, Microsoft Certified Professional (MCP) will have an added advantage.
• Proficient in managing both Windows and Mac devices.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and attention to detail.
• Excellent communication skills and interpersonal skills.
• Strong personality traits, fast proactive, ambitious, strong initiatives.
• Able to work independently and speak with confidence.
• Committed and driven to succeed.
• Self-motivated and committed learner.
• A good team player.

Benefits:

• Competitive salary with performance-based incentives.
• Collaborative and inclusive work environment.
• Collaborative and entrepreneurial work culture.
• Opportunity to make a significant impact and drive growth within a growing interior design SME.

If you are a dynamic and experienced IT Professional with a passion for technology and a desire to grow your career, we invite you to apply for this exciting opportunity.

Job Description:

Royalking Construction Pte Ltd specializes in aircon and ducting installations. We are looking for a skilled Project Manager to oversee the installation projects from planning through to execution. The successful candidate will be responsible for managing installation teams, ensuring quality control, adhering to safety standards, and delivering projects on time and within budget.

Key Responsibilities:

• Oversee and manage aircon and ducting installation projects from start to finish.
• Develop and manage project schedules, allocate resources, and track progress.
• Coordinate with suppliers, contractors, and clients to ensure timely delivery of materials and services.
• Ensure that all installation work complies with safety regulations and industry standards.
• Conduct site inspections to monitor progress and quality of work.
• Resolve any on-site issues promptly and effectively.
• Manage project costs and prepare reports on project status and budget performance.
• Collaborate with engineering and technical teams to optimize installation efficiency.
• Maintain clear communication with clients regarding project timelines and expectations.
• Manage subcontractors and ensure adherence to project timelines and standards.

Job Requirements:

• Education: Diploma or degree in Mechanical Engineering, HVAC, or a related field.
• Experience: At least 2-5 years of experience in managing aircon and ducting installation projects.
• Technical Skills:Strong understanding of HVAC systems, air conditioning units, and ducting installation processes.
  Proficiency in project management tools and software.
  Experience in managing budgets, resources, and subcontractors.
  Knowledge of local safety and building regulations in aircon and ducting installations.
  
• Leadership & Communication:Strong leadership and people management skills.
  Excellent client and team communication abilities.
  Ability to manage multiple projects simultaneously and meet deadlines.
  
• Certifications: Relevant HVAC certifications are an advantage. Must have a BCCPE Bca certication as well.
• Additional Requirements:Attention to detail and problem-solving abilities.
  Willingness to work flexible hours to meet project deadlines.
  

Remuneration:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health coverage.

Location:

Singapore

At first glance, you’ll see Danaher’s scale. Our 65,000+ associates work across the globe at more than 15 unique operating companies within three platforms—life sciences, diagnostics, and biotechnology.

Look again and you’ll see the opportunity to build a meaningful career, be creative, and take risks with the support you need to be successful. You’ll find associates who are as certain about their impact as they are about where they’re headed next.

You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

This role will take the leadership of building an innovation pipeline for S&T projects across Asia and lead the creation of an innovation portfolio via partnerships with academic institutions and other innovation hubs, with the goal of creating novel and advanced products for Danaher’s growth franchises.

This role will work collaboratively with multiple Business Strategy and R&D leaders across Danaher’s Platforms and Operating Companies (OpCo’s) to launch Danaher Ventures (equity investment), Pioneer (venture creation), Beacon (sponsored academic research) and/or Nexus (intrapreneurship) projects, and to ensure that IP created through these strategic partnerships is properly advanced to new products.

In this role, you will have the opportunity to:

• Identify complete set of start-ups and new ventures in Asia that align with the strategic envelope of the Danaher Ventures and could be targets for investment. Areas of focus: Genomic Medicine, Next-Generation Bioprocessing, Human Systems R&D, Diagnosis and AI/ML in Life Sciences and Healthcare. Initiate contact with targets in order to develop an point of view on attractiveness, adjacency and actionability. Lead cultivation, deal development and due diligence on select targets in partnership with Danaher’s internal network of subject matter experts and commercial leaders. Prepare and present findings for internal review and sign-off. Monitor and manage, as appropriate, investments post close
• Complete in-depth market work in order to prioritize opportunities and develop a point-of-view on attractiveness
• Develop and improve standard work around opportunity identification, partner cultivation, opportunity assessment, and transactions
• Work closely with our Danaher Country Presidents across Asia, as well as the OpCo’s leaders in those countries.
• Apply the Danaher Business System to develop and improve standard work around intra- and entrepreneurship

The essential requirements of the job include:

• Advanced degree in a scientific / engineering discipline and/or business (Areas of focus: Genomic Medicine, Next-Generation Bioprocessing, Human Systems R&D, Diagnosis and AI/ML in Life Sciences and Healthcare), plus 8+ years of experience in the Pharmaceutical/Biotech/Life Science industry discovery and early development
• Experience in venture investing in early- to late-stage startups, experience/lab work in a biology setting, preferred. Mixture of Asia and global experience preferred. Successful track record in external R&D, partnering, licensing and/or business development preferred
• Established networks across scientific/biotech/pharma/academic/investment communities
• Fluency in English and Chinese
• Demonstrated high integrity and ethics in all dealings, non-political in conduct, while understanding internal and external dynamics

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Travel: Varies and can be up to 50%; Candidate required to travel internationally without restrictions as needed.

We're now looking for an experienced Event Director to join our Asia Tech x Singapore.

This is a uniquely entrepreneurial role with huge opportunities to make a personal impact on both the evolution of the event and Informa’s presence in Singapore. Our ambition is to make Asia Tech x Singapore the best Southeast Asia-focused tech event in the world and a powerful engine for tech innovation and enterprise transformation in the region. If you have big ambition and think you can help us realise this vision, we want to hear from you.

Key areas of responsibility

• Strategic planning and the growth of Asia Tech x Singapore
• Contribute to the overall design, delivery, and commercial success of Asia Tech x Singapore
• Delivering an exceptional experience for Asia Tech x Singapore attendees and clients
• Leading content production across Asia Tech x Singapore Enterprise events
• Stakeholder management with key industry and government representatives
• Leading the Asia Tech x Singapore project and ensuring alignment between various internal teams: Content, Marketing, Sales, Event Operations

Global Projects and Products Accountability

• Provide pharmaceutical formulation and fill finish sciences and technology leadership for programs, projects and activities related to Santen pharmaceutical product(s) to ensure business priorities and targets are met (e.g., New Product Introductions, product transfers, change management, regulatory submissions, etc.). 
• Build and maintain the knowledge and history of the Santen pharmaceutical products formulation and fill finish (i.e., for API to Finished Product) from late-stage development (i.e., readiness for Phase III) throughout the commercial lifecycle, working in close collaboration with the respective Global R&D, MSAT and wider Product Supply functional teams. 
• Lead to deliver the assets pharmaceutical formulation and fill finish needs, identification, and mitigation of manufacturing, analytics, and primary container closure systems properties risks, as well as drive process characterization studies and strategies to support post-approval changes for the accountable product(s).  
• Create and establish best practices, knowledge sharing platforms with cross-functional and cross-divisional teams across the business (e.g., R&D, MSAT, QA, SC, Regulatory and Project Management) to ensure all Santen pharmaceutical products are maintained in compliance with current international guidelines and requirements. 

Global MSAT Accountability

• Drive with the respective R&D and GPS functions, the global harmonization and standardization of procedures and methodologies for Santen product late-stage pharmaceutical formulation and fill finish development, primary container closure systems compatibilities, specifications and stability requirements, incl. applying and/or introducing PAT, DoE and QbD approaches (i.e., for API to Finished Product). 
• Develop and establish the GPS formulation and fill finish sciences and technology and primary container closure systems selection decision gates for the development of late-stage product readiness confirmation to enable sustainable and reliable phase III clinical material manufacture and future commercial supply. 
• Contribute to the drafting, review and/or approval of current and new (internal) global and/or local standard operating procedures and guidelines, related to the new roles and responsibilities of the FSTL and Global MSAT organization. 

Technology Transfers of Formulation and Fill Finish Processes 

• Lead the pharmaceutical formulation and fill finish transfer teams of both sending and receiving sites (i.e., internal and/or external with CDMO counterparts) to successfully execute the implementation of all formulation and fill finish processes required for the project, by ensuring all planned activities, timelines, resources, and investments are assessed, planned, executed, and delivered in a timely manner and in budget. 
• As a core member of the project leadership team, the FSTL will be reporting the formulation and fill finish processes transfer project progress to the assigned Global Project Lead. 

Single GPS Point of Contact (SPOC) for Due Diligences

• The Formulation & Fill Finish Sciences & Technology Leader will support Due Diligence assessments of new in-licensing products and/or new assets acquisitions for all pharmaceutical formulation and fill finish sciences and technology evaluations. 

Complex Investigations/Improvement Needs for Product(s)

• The Formulation & Fill Finish Sciences & Technology Leader will lead the assessments of complex pharmaceutical formulation and fill finish sciences and technology investigations or requirements for improvement of formulation processes and procedures for products, incompliance with current international guidelines, requirements and/or applicable registrations in Santen territories. 
• She/he will derive the necessary root cause investigation approaches and mitigation strategies to ensure quick turnaround of faced challenges and paced product supply recovery. 

Pharmaceutical Formulation Specific eCTD Sections Oversight

• Own Pharmaceutical Formulation & Fill Finish specific eCTD sections globally for the Santen pharmaceutical products to ensure consistency of content and compliance with all applicable international guidelines and requirements. 

Training

• Own the Training Curriculum for her/his Job Profile and provide the necessary training and support to new associates joining this position. 

Audit Support

• Maintain her/his work in a constant state of “inspection readiness” level and provide the necessary support in any internal or external audit. 

We’re now looking for an experienced Account Director to join our Asia Tech x Singapore team.

This is a uniquely entrepreneurial role with huge opportunities to make a personal impact on the growth trajectory of the event. Our ambition is to make Asia Tech x Singapore the region’s best large-scale tech event by 2025. If you have big ambition and think you can help us realise this vision, we want to hear from you.

This is an Individual contributor role accountable for driving event and digital sales by maximising the current event proposition, while building on new features and activations. With a focus on consistent retention, growth, new business, product development, and expanding customer base, this is a great role for someone looking to really make an impact.  

Key areas of responsibility

• Delivering an exceptional experience for Asia Tech x Singapore partners, sponsors and exhibitors
• Full customer account management, including negotiating contracts and agreements to maximise profit
• Operate as the lead point of contact for any and all matters specific to your accounts
• Build and maintain strong, lasting customer relationships
• Build and execute a retention and new business development strategy to grow and expand within new and existing cutomers including upselling and cross-selling
• Achieving revenue targets, proactively responding to inbound enquiries and self-generated leads based on a deep market and product understanding
• Accurately positioning ATx's products, solutions and services as a solution for the market and business challenges that meet the customers needs
• Report using all data sources, accurate forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities
• Manage projects and engage in project management duties within customer relationships working to carry out and deliver customer goals while meeting company goals
• Coordinate with colleagues working on the same account to ensure consistent service
• Service multiple clients concurrently, meeting and exceeding deadlines
• Keep customer information/records up to date such as interactions, transactions, account plans and record on Salesforce
• Build a social media presence through social selling
• Liaise with colleagues to keep your knowledge of new and existing products, services and solutions up to date
• Proactively develop yourself, keep abreast of the changing landscape and have a personal development plan utilising the Sales Excellence competencies
• Keep up to date with current market conditions and competitors' products
• Attend key Informa and industry related competitor events
• Represent the brand as a champion leading from the front
• Work on projects across the business as and when required

We are seeking a Director of Solution Deployment APAC to lead and oversee the execution of our Edge technology roll-out within the segments and markets located in Europe and the Middle East. We are moving fast and are adding to our best-in-class team, and joining McDonald's means thinking big every day and preparing for a career that will impact the world. We are customer-obsessed, committed to being leaders in our industry, and believe we are better when we work together. As a part of our modernization efforts, we are installing Edge servers managed by Google Cloud for faster, low latency analytics and enhancements to our customer facing platforms. This critical program requires strong leadership to oversee the execution of our Edge technology roll out.

The Director of Edge Solution Deployment APAC is accountable for driving a global technology roll-out in all our restaurants that will enable new cloud-based software applications as well as on-site local software and AI solutions within the region.  This leader must be able to foster a collaborative working relationship with cross-functional and business stakeholders across the globe. Demonstrated success in deploying a workstream as part of a complex, global program, with intimate knowledge of global deployment fundamentals and the impact technology has on our employees, and our customers.

Responsibilities

• Contribute to the development and execution of our comprehensive global cloud Edge technology deployment plans outlining tasks, timelines, and resource requirements ensuring dependencies and sequencing is considered and planned.
• Execution of global cloud Edge deployment plans to successfully drive technology deployment and market activation of new cloud computing capabilities in our restaurants.
• Accountable for the successful implementation of Edge technology in all restaurant locations across the globe including a comprehensive global roll-out plan while coordinating market participation and roll-out.
• Coordinate and communicate with McDonald’s cross-functional teams including segments, markets, restaurant operations, and vendors to ensure alignment on deployment objectives and milestones.
• Collaborate and coordinate with internal and external stakeholders to uphold deployment schedules and ensure stability and quality of deployments within the region.
• Provide expertise across deployment wave planning and coordination, technical expertise, risk management, quality assurance, and stakeholder communication.
• Partner with our third parties and our PMO in ensuring best practices are leveraged.
• Attract, develop, and retain a high-performing team capable of executing the transformational changes required. Manage work allocation and resource planning, setting clear priorities to achieve goals, to drive technology transformation success.
• History of leading workstreams of large-scale projects and cross-functional initiatives to success, on time, and within budget.

Desired Skills

• Experience with the McDonald’s business model, including intimate knowledge of our markets, market priorities, and key leaders.
• Capability to identify gaps in technological capabilities and submit requirements to meet identified gaps.
• Able to prepare and present accurate and timely information to senior leadership regarding program progress and maturity, up to and including the McDonald’s Global Technology Leadership Team.
• Proven communication skills, including written deliverables, oral presentations, and the ability to facilitate crucial conversations at Sr. Director and VP levels of the organization.
• Ability to manage and mitigate risks, with a focus on security and compliance.

Reporting into the Senior Director, IDL Strategy, Alignment & Planning, this role is responsible for leading strategy and driving alignment across all four Business Units in the IDL Segment, as well as at the IDL Segment leadership level.

This role is imperative to ensure that we remain execution focused as one Segment, to achieve results for the markets and stakeholders across IDL. One key output of this role is the development and establishment of a Segment-wide 3yr Technology Roadmap that will generate market level roadmaps across each Business Unit.

In addition to the Strategy and Alignment responsibilities, the role also includes the oversight and governance. The person in this role will engage with McDonald’s Technology leadership, vendors, and Global cross functional teams to provide oversight of the progress against the Technology roadmap to Leadership.

The ideal candidate is a highly self-motivated individual with strong strategic abilities and communication skills, who can collaborate effectively with business, market, and vendor teams.

Duties and Responsibilities

Strategy & Alignment

• Defines a clear role and vision for the IDL Segment Technology organisation, consistent with the organization's vision, strategy, and direction.
• Create a rolling Segment level 3yr Technology Roadmap and monitor Global product and solution availability and future capabilities.
• Collaborate across the Segment to ensure that we stay aligned on all strategic objectives.
• Support key governance activities like the IDL Steerco, to facilitate engagement and alignment between Global, Segment and Markets
• Accountable for running 2 Extended Leadership meetings a year (Director +) to ensure continuous alignment across the team.
• Build and maintain strong relationships with a range of stakeholders including IDL Leadership, BU Leadership, Segment Teams, and Market teams (JP)

Communication

• Work proactively and share information with the Segment teams in a timely manner to consume at regular meetings or events such as Phase 0 planning, CIO meetings, Security summit, Supplier Summit, or ad hoc remote sessions.
• Manage and enhance the leadership update communication process to ensure that any critical risks are highlighted to key stakeholders early.
• Drive and align communication on key deadlines, technology market charges guide, changes to standards, to ensure that the market leads are aligned.
• Put a communication strategy in place to ensure the right cadence of information is being shared with the team to drive engagement.
• Work collaboratively while demonstrating, communicating, and reinforcing McDonald’s
  company Values.
• Proactively shape and refine the ideas and agendas of the Leadership team.

Governance

• Work closely with Technology leadership to provide oversight of the status and progress of key multi-year programs in the 3yr Technology roadmap (Sesame 1 and STA)
• Be the liaison for contact with center-based Global Technology teams.
• Govern the Global Technology Products & Services adoption or exception process.
• Oversight into the CR - Change Management (Solutions Services Process), and drive awareness across all stakeholder groups to ensure alignment of support tickets.
• Establish the appropriate communication channels to communicate IT Incidents Management and Support

Builds and Leverages Talent

• Supports the creation of successors for key organizational positions.
• Retains key talent by co-creating development plans that motivate and grow them.
• Shapes roles and teams in ways that develop people's unique capabilities while supporting business goals.

The incumbent plays a pivotal role in the development and execution of software projects, serving as the key architect and guide for the technical team. This leadership position involves not only possessing a deep understanding of software design principles, programming languages, and development methodologies but also the ability to translate business requirements into robust technical solutions.

The incumbent is responsible for overseeing the entire development lifecycle, from project initiation to deployment, ensuring that the team adheres to coding standards, best practices, and meets deadlines. In addition to technical expertise, effective communication skills are crucial, as the Technical Lead collaborates with cross-functional teams, stakeholders, and project managers to align technical decisions with business goals.

This role requires a blend of hands-on coding, strategic thinking, and mentorship to foster a collaborative and innovative development environment. Ultimately, the incumbent plays a central role in driving the success of software projects by providing technical direction, solving complex problems, and ensuring the delivery of high-quality, scalable, and maintainable software solutions.

Responsibilities:

• Provide Technical Leadership – lead and guide the software development team with technical expertise.
• Establish Framework and Standards – formulate frameworks, standards and processes for governing the low code development platform.
• Enforce Coding Standards & Best Practices – set and ensure adherence to coding standards, best practices and development methodologies.
• Ensure Code Quality & Security – conduct thorough code reviews, implement automated testing and address security best practices.
• Collaborate Across Teams – collaborate with cross-functional teams within and outside the IT department.
• Facilitate Effective Communication – ensure effective communication between technical and non-technical stakeholders.
• Stay Informed and Drive Innovation – stay updated on industry trends, recommend tools and technologies, and drive process improvements while promoting a culture of innovation and continuous learning.

Requirements:

• A recognised degree in Computer Science, Engineering, or related discipline
• Minimum 12 years of Information Technology experience in designing, implementing and supporting IT systems; and more than 8 years proven experience in IT Solutioning.
• Keen appreciation of technologies and strong interest in translating of technology stack to meet business processes and process re-engineering
• Familiarity with cloud platforms (AWS, Azure, GCP) and related services and strong understanding of the different types of IT Systems and architectures.
• Proficiency in programming languages relevant to the technology stack used by the company (e.g., .Net, Java, Python, C#, etc.).
• Experience with web development frameworks and technologies (e.g., React, Angular, Node.js, etc.).
• Understanding of database design, management, and query (SQL, NoSQL).
• Experience in administering and building QlikView/QlikSense, Microsoft Power BI, Tableau, etc.
• Experience in Low-Code platform & RPA such as OutSystem, PowerApps, UiPath, Power Automate, etc.
• Strong analytical and problem-solving skills with attention to details
• Excellent organizational and leadership skills
• Good written & verbal communication and presentation skills

Job Description

• Leading a team to support the business with technical and operations performance expertise and project management capability.
• Collaborate actively on the development and execution of the business unit growth by providing technical expertise and undertake due diligence of targeted processes and sites.
• Optimize and improve the performance of current activities, work on problem resolution, resolve conflicting priorities and meet assignment deadlines within a collaborative environment.
• Collaborate with Corporate T&P to ensure local alignment on global directives.
• Drive and prioritize activity according to the business needs to ensure on schedule completion.
• Continue to develop the technical community within the business unit to ensure that technical and performance standards and KPI's are uniformly applied across the business unit and enable knowledge exchange and employee's development.
• For implementation, provide the overall direction and management of assigned personnel, equipment, subcontractors, applying proper and effective project management procedures and skills.
• Ensure the project or assignment is planned and coordinated according to the required schedule, with strict adherence to health and safety, quality and budget considerations.
• Assist Business Development in preparation of estimates and procedures in planning of projects, financial estimates with a strong focus on operational efficiencies.
• Ensure technical quality and optimal health and safety in all aspects of job performance and compliance per all applicable local regulations and standards and Veolia corporate and Veolia South East Asia’s standards and best practices.
• Actively participate in feedback and post-job evaluation.

Job Requirements

• Engineering degree
• 15+ years post qualification experience, technical or operations
• Relevant experience within Asia and construction implementation knowledge will be an advantage
• Availability to travel within SEA essential

We’re now looking for a Sales Director to join our Asia Tech x Singapore team.

This is a uniquely entrepreneurial role with huge opportunities to make a personal impact on both the evolution of the event and Informa Tech’s presence in Singapore. Our ambition is to make Asia Tech x Singapore the region’s best large-scale tech event by 2025. If you have big ambition and think you can help us realise this vision, we want to hear from you.

This is a sales leadership and management role accountable for driving event and digital sales through the current team, but also hiring top talent as the team grows. With a focus on consistent retention, growth, new business, product development, and expanding customer base, this is a great role for someone looking to really make an impact.  

Key areas of responsibility

• Strategic planning and growth of the commerical success of Asia Tech x Singapore
• Manage a team of four salespeople
• Leading the commercial development of our child events; BroadcastAsia, CommunicAsia, Satellite Asia, Techxlr8 and InnovFest
• Delivering an exceptional experience for Asia Tech x Singapore partners, sponsors and exhibitors
• Stakeholder management with key industry and government representatives
• Own the development of integrated sales strategies and plans, ensuring they are effectively communicated and executed by the wider team
• Create a best practice sales environment, driving sales efficiency and effectiveness, using company’s sales excellence framework & tools  
• Building and executing a plan for territories to retain and upsell clients, identifying needs to drive additional value, increasing total revenue per customer. Driving success through sales teams achieving and exceeding goals/KPIs  
• Proactively identifying new prospects and new business opportunities for the team
• Deep understanding of the competitive external market; understanding and staying current on trends impacting clients and customers 
• Reporting accurate personal and team-based forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities. 
• Identifying and participating in the development of new products, solutions, and target market prospects to secure high-value new business  
• Developing key account relationships, exploring and developing strategic account plans to identify opportunities to cross/upsell, involving internal specialists in the process to align with business and customer needs.  
• Fostering and leading internal partnerships, ensuring collaboration is driven with a customer focus. 

We are seeking a highly experienced leader with expertise in overall IT service management for operation and maintenance (O&M) in the areas of cybersecurity, end-to-end infrastructure management, and application services, which are outsourced to third-party service providers. A hands-on role that requires the applicant to possess holistic thought leadership across areas of technology, service, and people management.

Responsibilities

• Oversee the management of third party service providers to deliver quality cybersecurity, end-to-end infrastructure, communications and application services across business areas to meet the business needs of e2i.
• Oversee the management of outsourcing vendors to ensure that (a) contractual obligations are met and projects are successfully delivered by vendors/service providers; (b) contracts continually meet e2i business needs; (c) vendors’ performance is monitored and delivered in accordance to contractual obligations and service-level agreements; and (d) project risks are properly mitigated and managed.
• Single point of contact (SPOTS) in addressing all technology needs and requirements to meet business needs.
• Delivery of excellent services to business users in ensuring smooth delivery and operations of all IT services.
• Lead the management and resolving of issues and incidents in all aspects of IT, Data and Cybersecurity.
• Lead the implementation, monitoring, and review of IT general and access controls.
• Lead the management of IT and Data governance, risks and compliances strategies, Cybersecurity, IT DR/BCP, and IT Audits.
• Develop and manage a high-performance team to achieve organisational objectives.
• Develop and manage IT policies and IT standard operating procedures (SOP) in alignment with organisational objectives.
• Develop, manage, and track IT budget, procurement, and asset lifecycle.

Requirements

• Degree in Computer / Computer Science or Engineering or Business or equivalent.
• Minimum 12 years' relevant experience with at least 5 years in a hands-on managerial role.
• Strong understanding of ICT industry landscape and the different players.
• Good working knowledge of industrial best practices, system, processes, methodologies and frameworks such as ITIL, Agile PMP, NIST, ISO27001 etc.
• Good working knowledge in IT governance and risk referencing to CGEIT and CRISC.
• Good working knowledge in information security domains referencing to CISSP.
• Excellent technical knowledge in areas but not limited to cloud computing (Azure and AWS), Microsoft O365, end-to end infrastructure, cybersecurity.
• Strong user management and customer servicing skills.
• Solid analytical and problem-solving skills.
• Proven IT project/outsourcing management and team leadership skills.
• Effective communicator with people at all levels.

Only Singaporeans may apply.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.

The Chief Operating Officer (COO) is a senior executive responsible for overseeing the day-to-day administrative and operational functions of a company, ensuring that business operations are efficient and effective in achieving the organization's goals. The specific responsibilities and duties of a COO may vary depending on the industry, company size, and organizational structure, but here is a general overview of a typical COO job description:

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 10 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

● International work environment and flat organisation

● Great career development opportunities in a growing company

What a Director, Operations and Payments Network, Asia Pacific does at Visa:

This role reports to the VP, Global Operations and Networks Payment (with a dual dotted line reporting into the VP, Commercial & Money Movement Solutions, Client Services AP and to the VP, Visa Direct AP).

The Director, AP Operations and Payments Network is responsible for leading and developing multiple teams across the AP region, including Payment Operations, Client Support, Service Management, Implementation Management, Partner Service Management, Payment Application Support and the Payment Operations Command Centre.

Key responsibilities include:

• Provide leadership and guidance for the department, teams and direct reports and serve as an escalation point for internal stakeholders, clients and partners
• Oversee all critical responsibilities of the department, prioritising the timely execution of payment processing activities and the delivery of a high-quality service to clients
• Closely monitor and take action to ensure the effective and timely execution of all regulatory obligations and process
• Build a strong and cohesive team by providing leadership through coaching, setting strategic direction and applying working knowledge of Visa products, systems and procedures
• Ensure all processes adhere to best practice standards, ensure compliance with all applicable regulations and mitigate risk
• Accountable for the identification, registration and mitigation of risks that reside within the functions
• Translate strategic goals into operational plans and ensure delivery
• Define the KPIs for the department to measure performance, output and quality and feed into continual improvement and provide status updates to key VPL and Visa Direct stakeholders
• Maintain a strategic focus through ongoing dialogue with business partners, seeking to gain an understanding of key strategic objectives.
• Build effective relationships with clients to enable effective delivery of implementations, including the respective KPIs and reporting capabilities
• Build and maintain relationships with key stakeholders within both Visa payments Ltd and Visa (Direct) Teams to ensure that Readiness can effectively support the deployment of products and during life cycle
• Lead and co-ordinate discussions with other heads of department to promote effective cross-functional collaboration and efficiency
• Develop the management team and staff to drive performance improvement, retention and succession

Team Summary

The AP Operations and Payments Network team is a critical department which is responsible for significant parts of the payment, client and network partner lifecycle.

This role, which is accountable for Project Profitability, Implementing strategy for entire Event management team including industry and government engagement, driving Sales through an experienced team of sales professionals. Partnering with the Event and Sales lead in the Market Pillar to develop and deliver the sales strategy in the Market Pillar via the achievement of stretch Sales targets.  Leads, manages and develops a team of event and sales professionals along with creating new products in the evolving conference world of blending digital and physical networking.

Key responsibilities:

• Develop Plans and implement strategies into event timeline include Sales, Marketing, VisProm and Operations includes timely report, update, and event management.
• Government and Trade Association Engagement
• Marketplace Engagement on Sales and Visitors
• Partner with the Sales Lead in the Market Pillar in the development of integrated sales strategy and plans, ensuring they are effectively communicated and executed by the wider team.  
• Participate or lead group wide Project Management
• Management and Leadership capability – able to recruit, hire, onboard, manage and motivate a high performing event or project team.
• Develop, coach and grow the Event Management and Sales team to reach their full potential in an environment where there are fair opportunities for all. Coaching them to use the process and achieve the vision
• Drive revenue delivery through sales team hitting and exceeding all sales goals/KPI’s
• Developing and maintaining positive working relationships across Informa
• Ability to read and analyse data, use data to measure and improve performance.
• Deliver Sales/Revenue targets through existing and new Customers and new products
• Reporting accurate personal and team-based forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities
• Identifying and participating in the development of new products, solutions and target market prospects to secure high value new business
• Developing key account relationships, exploring and developing strategic account plans to identify opportunities to cross/upsell, involving internal specialists in the process to align with business and customer needs
• Delivering innovative and cost-effective solutions, recognising the need to effectively reflect landscape, client needs, market conditions, and Informa products and solutions
• Fostering and leading internal partnerships, ensuring collaboration is driven with a customer focus
• Maximising usage and adherence to Informa systems and processes, adopting a best practice and facilitating developments in line with internal and external requirements
• Salesforce compliance, reporting and forecasting. Coach salespeople to use the process and achieve the vision.

The University's new Student Management System (SMS) program manages the complete student lifecycle from attracting new talent, through all day-to-day activities, and on to graduation. This system, to be implemented progressively, will support our population of more than 35,000 students.

This role reports to the SMS Head and will drive the adoption and utilization of the newly implemented system and look at continuous improvement of capabilities or functionalities as required by the changing business needs.

Responsibilities

• Play the role of business analyst, to gather new business requirement or change requests and work with NTU’s IT team to explore new processes or systems/system configurations to meet the changing business needs.
• Lead and facilitate discussions with key stakeholders to scope projects and delivery plan for new functionalities or requirements to continuously enhance the SMS.
• Develop plans, policies and procedures to govern system, data, processes, security and user access.
• Develop strategies and tactics to drive adoption and utilization of systems and processes by business users.
• Develop strategies and tactics to drive the achievement of service level agreements (SLAs) via system usage and data.
• Identify gaps and resolve issues by actively engaging business users.
• Partner system vendors and NTU’s IT team to identify and implement solutions.
• Continue to develop system capability in reporting, data analytics to support business management, decisions, and modelling.
• Ensure proper documentation of functional specifications and processes.
• Plan and manage timeline to ensure projects are delivered on time.
• Develop and implement change management and communication activities to prep business users to adopt to the new processes or systems, which would include the development of system documentation, user guides, User Acceptance Tests and training for users at each phase of implementation/enhancement.
• Support organizational redesign in Colleges/Schools for student management/administration.

Requirements

• Minimum Bachelor's degree in any related field from a recognized University.
• At least 8 to 10 years of business analyst or project management experience, and preferably in the tertiary education sector.
• Strong studentship management background, with understanding or hands-on experience in a student management system preferably.
• Experience in planning and implementing change management activities will be an advantage.
• Ability to influence and engage stakeholders at various levels.
• Excellent interpersonal and communication skills.
• Ability to multi-task with an eye for details in planning and implementation.
• Ability to drive results and achieve outcomes.
• Preferably with CITPM / PMP / PRINCE2 certification.
• Knowledge of Microsoft Dynamics CRM and RPA tools such as UiPath/Power BI would be advantageous.

Job Summary: The IT Operation and Maintenance Director is a senior leadership role responsible for overseeing, strategizing, and managing the operation, maintenance, and support of an organization's IT infrastructure, systems, and services. This position plays a pivotal role in ensuring the reliability, availability, and optimal performance of IT assets, while also providing leadership for the IT support functions. The IT Operation and Maintenance Director typically reports to the Chief Information Officer (CIO) or Chief Technology Officer (CTO).

Key Responsibilities:

1. Strategic Planning:Develop and implement long-term strategies for IT operation and maintenance that align with the organization's overall business objectives.
   Establish and manage budgets, resource allocation, and performance goals for IT operation and maintenance.
2. Operation and Maintenance:Oversee the daily operation, maintenance, and performance monitoring of IT systems, networks, data centers, and other infrastructure components.
   Ensure the highest level of system availability and performance while minimizing downtime and disruptions.
3. Team Leadership:Lead and manage the IT operation and maintenance teams, which may include system administrators, network engineers, helpdesk/support staff, and other IT professionals.
   Recruit, mentor, train, and evaluate team members to maintain a high-performing and collaborative workforce.
4. Problem Resolution:Identify and resolve complex IT issues, incidents, and service disruptions through effective incident management and problem-solving processes.
   Implement efficient troubleshooting and escalation procedures.
5. Asset Management:Manage IT assets, including hardware, software, licenses, and contracts.
   Maintain accurate inventories, ensure compliance with licensing agreements, and optimize asset utilization.
6. Security and Compliance:Establish and enforce IT security policies, procedures, and best practices to safeguard data and systems.
   Ensure compliance with relevant industry regulations and standards, and manage security audits and assessments.
7. Disaster Recovery and Business Continuity:Develop and maintain robust disaster recovery and business continuity plans to protect against data loss and ensure the continuity of critical operations.
   Regularly test and update these plans to accommodate changes in the IT environment.
8. Vendor and Supplier Management:Manage relationships with IT vendors, service providers, and suppliers.
   Negotiate contracts and service-level agreements (SLAs), ensuring adherence to agreed-upon terms and high service quality.
9. Performance Monitoring:Implement comprehensive performance monitoring and reporting tools to proactively detect and address performance issues.
   Analyze performance metrics and recommend improvements to enhance system and network performance.
10. Documentation and Knowledge Sharing:

• Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
• Develop operational manuals and encourage knowledge sharing within the team to enhance operational efficiency.

Requirements:

1. Education: A bachelor's degree in computer science, information technology, or a related field is typically required. A master's degree or relevant certifications (e.g., ITIL, CISSP) may be preferred.
2. Experience: A minimum of 10-15 years of experience in IT operations and maintenance, with at least 5-7 years in a leadership or directorial role, is typically required.
3. Technical Knowledge: Proficiency in IT infrastructure, network administration, system management, and security best practices. Familiarity with the organization's specific technology stack is a significant advantage.
4. Leadership and Communication: Strong leadership, team management, and communication skills are essential for effectively leading diverse IT teams and collaborating with various stakeholders.
5. Problem-Solving and Strategic Thinking: Strong analytical and problem-solving abilities to address complex IT issues and make strategic decisions that align with organizational goals.
6. Regulatory Knowledge: Understanding of relevant industry regulations, compliance requirements, and the ability to implement and maintain compliance measures.
7. Project Management: Proficiency in project management methodologies and tools is essential for ensuring the successful delivery of IT infrastructure projects.

The IT Operation and Maintenance Director plays a critical role in maintaining the integrity and reliability of an organization's IT infrastructure. Their strategic vision, leadership, and operational expertise are vital for ensuring the consistent availability, security, and performance