Total 2,474 Information Technology job vacancies in D19 Serangoon Garden, Hougang, Sengkang, Punggol

Job Description

• Work on product / project deployments and implementationremotely and onsite .
• Diagnose, troubleshoot and identify solutions to resolve/escalate product or application related issues, performance tuning.
• Escalation and reproduction of technical issues for the development team for troubleshooting.
• Logging and resolving customer issues within the agreed Service Level Agreement (SLA).
• Follow-up with trouble tickets resolution internally and externally with customers.
• Maintain customer correspondence including documentation of user guides and other resources,
• Produce technical documentations for support deployment/implementation.
• Create, update the support entry in support forum
• Conduct user training of software product, maintain training material

Requirements

• Higher degree in Information Technology
• 3-5 years of experience in IT software services or support
• Good working knowledge and/or understanding of Java, .NET, JavaScript/HTML5/CSS, SQL, No-SQL, general software development lifecycle and best practices will be an advantage.
• Good understanding of operating systems especially Windows and Unix.
• Good scripting knowledge is an advantage (Powershell, Bash).
• Knowledge in ETL concepts and processes is a plus.
• Good working knowledge of Cloud, DevOps, docker containers will be an advantage.
• Possess strong analytical and problem solving skills
• Experience in software testing is a plus, especially for Business Intelligence.
• Experience in Reporting, Business Intelligence softwares will be an added advantage
• A fast learner and willing to learn new technologies.
• A strong communicator in both oral and written form.
• A team player with a pleasant attitude.
• Results oriented with flexible personality and willingness to travel onsite.
• Knowledge of Microsoft Azure cloud is an advantage.

As a Consulting CX Architect, you will be working with a variety of customers from all sectors and industries to provide consultancy and Oracle Cloud implementation services for our customers.

Your core responsibility is to operate independently to provide quality work products to an engagement, understand customers' business challenges and requirements, identify business processes and opportunities to increase efficiency, recommend and influence customer leadership in acceptance of best practice based and innovative solutions using Oracle's Cloud Applications and Technology solutions. You will have opportunities to engage with a variety of customers from all sectors and industries, including banking, insurance, manufacturing, telco, education, government and many others.

You will be given significant opportunities to build fulfilling careers at Oracle through exposure to industry-leading technology and experts and participation in various strategic initiatives that contribute to the success of the company.

What We Look For - Qualifications

• More than 15 years of experience relevant to this position including consulting experience in CX Consulting and IT Implementation Consulting for Big Machines and/or CPQ Business Applications

• Strong track record of academic and professional accomplishments; history of consistently setting and achieving challenging goals

• Passion for Technology and good knowledge of the IT industry

• Good understanding of market trends and innovation

• Prior experience working with large enterprises on consulting, business process improvement and IT implementation

What We Look For - Competencies

• Strong business acumen and accounting knowledge

• CPQ implementation and consulting experience

• Demonstrates expertise in multiple business processes within CX product family

• Operates independently by applying Oracle methodology, company procedures, leading practices, and creativity to develop business solutions on moderately complex customer engagements.

• Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals.

• Contributes to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers.

• Ability to craft and articulate strategic solutions.

• Builds and maintains a network and up-to-date specific industry or product knowledge.

• Responsible for transitioning deal knowledge to implementation team. Lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions.

• In-depth knowledge of implementation methodologies and best practices.

• Exhibit personal drive & entrepreneurial spirit

• Exhibit leadership potential

• Proactive, innovative and creative thinker

• Strong communication & presentation skills, able to talk comfortably with Finance Leaders and C-level executives

• Strong planning and analytical skills

• Strong execution & results orientation

• Ability to work independently as well as with and as part of a team

• Global mindset, geographic mobility and flexibility

• Adapting to change

Job Purpose

As a Senior Software Engineer, you will be responsible for the design of software to control the overall system, using C, C+ and similar languages, and interfacing with other controllers utilizing CAN Bus, RS485, Modbus communication protocols.

You will be expected to guide and train younger engineers in the areas of electrical, electronics and software development.

Roles and Responsibilities

• Utilize CAN Bus communication protocol for integration of control units
• Coding in C, C++ for PLC/Control units for control of electrical and thermal management
• Involve in design of power electronics & system control using PLC, electronic control unit (embedded system), relays, circuit breakers, contactors, switchboards
• Assist in deployment and integration of Lithium-Ion batteries, BMS and EV/EVSE systems
• Assist design of AC/DC circuits, systems and user interface using Matlab, Labview and others
• Perform troubleshooting and repair of electrical and electronic circuits

Requirements

• Min. Bachelor’s Degree in Software Engineering or similar
• Min. 7 years of experience in software is required
• Programming languages in C, C++, is required. Knowledge in other languages is advantageous
• Experience of installing functions like blue tooth, CAN Bus, etc.
• Experience & knowledge in Systems Engineering, HEV/BEV/FCEV, Li-Ion batteries is highly preferred
• Proficient with Labview, Matlab, MS Office Suite of tools, exposure to Microsoft Project is advantageous
• Good interpersonal and communication skill
• Strong analytical and problem-solving skill
• Result oriented, hands on, and collaborative style
• Ability to work in multi-functional, multi-cultural teams
• Knowledge and experience of failure mode analysis like FTA, FMEA is a plus
• Knowledge and experience of certification process like CE, UL is a plus
• Fluent in English and writing skills of clear and concise technical reports

As a Full-stack development engineer, you will play a part in collaborating with cross-functional teams, including front-end and back-end developers, to implement responsive, visually appealing user interfaces, server-side logic, and databases.

Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.

Full-stack Development:

- Design, develop, and maintain both front-end and back-end components of web applications.

- Collaborate with cross-functional teams to ensure seamless integration between the user interface and server-side logic.

- Ensure continuous integration and continuous deployment (CI/CD) pipelines are used to automate the deployment and update processes.

- Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.

Front-end:

- Create wireframes, prototypes, and mock-ups to effectively communicate design concepts and user flows.

- Conduct thorough testing to ensure a consistent user experience across various browsers and devices.

Back-end:

- Design, build, and maintain efficient, reusable, and reliable code across the stack.

- Implement scalable and high-performance APIs to support the functionality of web applications.

- Cloud Development.

Coding and Testing:

- Write clean, well-documented, and efficient code using best practices.

- Conduct thorough testing of web applications to identify and fix bugs, ensuring a seamless user experience across various browsers and devices.

Optimization and Performance:

- Continuously monitor and optimize the performance of back-end systems, addressing issues related to speed, responsiveness, and overall system efficiency.

- Stay updated on emerging trends and technologies to incorporate best practices for back-end development.

Collaboration:

- Work closely with both front and back end developers to integrate server-side logic with user interfaces.

- Effectively communicate project progress, issues, and solutions to team members and stakeholders.

Documentation:

- Create and maintain technical documentation for code and system architecture, ensuring clarity and accessibility for future reference and collaboration.

The candidate should have the following experience:

- Experience in User Interface development design in following languages:

o ReactJs

o Vue

o Angular

o HTML

o CSS / Tailwind CSS

o JavaScript

o TypeScript

• To provide reliable financial reports within a timely manner to assist output managers with their budget control and revenue collection
• To expense out in accordance to Chart of Accounts master list
• To maintain records of financial transactions, such as accounts receivable, accounts payable, general ledger, bank balance, accruals & deposit payable
• To prepare and post journal entries either manually or electronically
• To process vendor invoices, outgoing payments such as issuing of cheques, T/T & Giro
• To check sales invoices for accuracy and prepares documentation (SOA) for payment request
• To maintain vendor invoices/sales invoices and payments/receipt into the accounting system
• To prepare forms and completes statutory returns as instructed
• To prepare monthly financial reports in accordance to Accounting Standard
• To provide other financial and statistical data for the preparation of financial reports in accordance with the accounting systems
• Reconciliation of accounts against data input by Procurement
• To forecast, monitor and track cash flow
• Receipting and safeguarding of all monies received
• Safeguarding & proper maintenance of petty cash
• Proper documentations/filing system
• Any other ad-hoc duties assigned by immediate superior

· Technical design, administration, implementation, troubleshoot and management of Network and Data Centre infrastructure.

· 24x7 Operations Support including scheduled on-call duties.

· Vendor management, project management for network related projects and provide support to other Technology projects.

· Documentation including RFQ/RFP technical specifications/diagrams, operations manuals/guidelines.

· Backup role for Data Centre Facilities Management services including audit support and/or additional tasks assigned by supervisor.

Essential Duties and Responsibilities:

Planning

· Key Technology roadmap and planning

· Proactive Capacity Management & Planning

· Perform growth projections on network infrastructure resources.

· Proactive capacity and usage monitoring and plan for the required upgrade (s)

· Plan for and perform capacity upgrades by scaling up of resources or scaling out in terms of addition of additional component upgrades.

· Network Security hardening

· Proactive Availability Management and Planning

· Manage and maintain the network infrastructure and the data centres to meet business availability requirements.

· Perform availability review on network infrastructure resources.

· Identify and provide recommendations to achieve required improvements to meet business required availability requirements.

· Implement approved availability enhancements.

· Plan and consolidate all change activities that require downtime where possible, in order to reduce the disruption to production service availability.

· Plan hardware/software/firmware update, refresh or replacement to ensure they remain under vendor/manufacturer supported version timely.

· Support systems security hardening reviews

· High Availability (HA)/Failover and Backup/Recovery configuration and setup to meet required Recover Time Objective (RTO)/Recovery Point Objective (RPO)

· DRP/BCP (Disaster Recovery Plan and Business Continuity Plan) procedure build, update, verify and actual procedure execution.

System and Service Administration

· Perform monitoring health status of multiple environments 24*7

· Perform access control management.

· Identifying and documenting dependencies and interfaces between network, systems, applications and databases to ensure the applications and associated Service Level Agreements (SLA) can be met.

· Support periodic audit review exercises by providing the required information and to perform the remediation actions to close all audit findings.

· Inventory, Assets and License tracking and updates to ensure compliance.

· Maintaining technical documentation for configurations/setups

· Ensure the data integrity, configurations and data/applications synchronization of DEV/UAT/Production/DR or other established environments.

· Ensuring the various systems interfaces, system flow and data exchanges between components and servers are functioning.

· Preparation and setup of test environments for applications (setup/patching/upgrade/enhancements or new projects)

· Ensure proper backup and recovery of system (based on backup/recovery schedule)

· Ensure proper logs and archival and manage the tape restoration test successfully at least once every 6 months.

· Perform scheduled periodic BCP/DRP exercises (switch over and switch back and testing)

Requirements:

· Degree in IT or engineering or equivalent.

· Minimally possess technical network certification (CCNP-Routing and Switching and Data Centre) or higher.

· Minimum of 5 years’ experience in supporting, maintaining and implementing Network and/or Data Centre Facilities Management (Cisco/Alcatel/Juniper Inter-Networking Solutions) technical administration and support.

· Excellent understanding of common network technologies, including TCP/IP, IPsec, VRRP, HSRP, SNMP, NAT, Multicast, Sub-netting, Ethernet, Access-lists.

· In-Depth Working Knowledge and understanding of the following routing protocols: BGP, OSPF, EIGRP, ISIS, MPLS.

· Familiar with the setup and configuration of network security devices such as firewalls, wan optimisers, virtual private networks, and authentication servers etc.

· Proven working knowledge, implementation, and administration experience of high availability Network Security devices (E.g. Checkpoint, Cisco Firepower, SRX, Palo)

· Proven knowledge of DNS, time synchronisation, Proxy, F5 Load Balancers, Infoblox

· Proven knowledge in switch and router configuration, including storage switch configurations.

· Monitor & measure the performance & availability of network devices proactively; implement corrective actions identified to improve performance & service level availability and capacity planning.

· Experience on the various Network Management platforms (E.g. MRTG, Cisco ISE, Algosec etc.)

· Minimum of 5 years’ experience in managing vendors in terms of procurement, writing, and managing RFQ/RFP, project management, problem resolutions.

· Managed network projects successfully with proven track records.

· Working knowledge of DRP (disaster recovery plan) and BCP (business continuity plan)

Responsibility:

1. To perform existing software enhancement, integration, troubleshoot, analysis, design & testing including documenting.
2. To provide onsite support on debugging, integration, trouble-shoot and testing of existing and new software.
3. To provide software update & training to client, peers and colleague from various department.

Requirements:

1. Software development experience in GUI, drivers and Linux-base development.
2. Knowledge in C, C++, C# programme for software development.
3. Experience and knowledge withi) .net framework

• ii) message queue
• iii) SQL database server & query
• iv) crystal report
• v) RS485 & TCP/IP communication

4. Experience working with Security System software and application will be an added advantage.

5. Bachelor’s degree or Diploma in Computer Science or a degree from another Scientific discipline and show a high aptitude in software development

6. Candidates from other backgrounds will be taken into consideration and judge on their individual technical merit.

7. 1-2 years working experience required however entry level candidates are welcome too.

8. On-job training will be provided.

You may send your resume to [email protected] or call us @ 62952218.

Primary Function:

1. Provide leadership in managing the operational team and to establish the standards and governance processes. This include but not limited to the following: -

• Adopt and enforce industry best practice in incident and problem management process.
• Define and enforce operation support SLA.
• Establish guideline/processes which will improve the overall IT delivery team operations (Applications Ops and N&O).
• Establish a regime of audit and monitoring capabilities to ensure that the teams comply with any established policies, standards and guidelines.
• Manage a team of indirect reporting software and systems engineers to provide the L1/L2 IT support to our internal and external customers.
• Provide monthly and quarterly management report on the issues that the team handled and propose improvements to reduce issues reported and to eliminate recurring incidence.
• Support the team in complex issue resolution.
• To ensure application and system patching are completed as per agreed time line.

TECHNICAL REQUIREMENTS:

• Tertiary education, with a Degree in Software Engineering or similar and working experience/knowledge in the following area:Experienced in leading a team of software and systems engineers (on-shore and off shore) in a matrix reporting structure
  Excellent experience in managing L1 and L2 technical support helpdesk.
  Excellent software development skills with excellent knowledge in the following
  

1. Programming language:

• C#.NET
• .Net Core
• Angular / React
• Blazor

b. Proficient in MS SQL Server 2016 or above

c. Object-oriented design concept

d. SDLC and agile processes

• Excellent troubleshooting skills and the ability to analyse and identify issue quickly.
• Technically capable to participate in software code level debugging and fixing.
• Good understanding of Microsoft Windows/server and Microsoft Server System like DNS, DHCP, MS SQL, etc.
• Good understanding of the Cloud technologies, e.g. Azure and AWS; will be an advantage

OTHER REQUIREMENTS

• Should have the following soft skills attributes
• Exhibit ability to stay focused and motivated when confronted with difficult situations.
• Collaboration with users, product owners and development teams to resolve complex issues.
• Self-motivated to pick up skills required to support the operational team.
• Must have excellent command of English in written, verbal and presentation skills and able to communication comfortability with various stakeholders, both technical and business level.
• Thorough attention to detail, excellent organizational, time management, project management and multi-tasking skills.
• Proactive, out of the box thinker, with excellent analytical and problem-solving skills.
• Self-starter, both a team player yet able to work independently and adjust to changing priorities, critical and strategic thinker, negotiator and consensus builder.

Ground Labs is looking for a results-oriented Software Engineering Manager to join our high-performing engineering team. This role will be instrumental in facilitating our continued growth by building powerful products and tackling complex real-world cybersecurity data challenges. This position will be based in our Singapore headquarters and will report into our Chief Technology Officer.

Incumbent should be:

• An experienced leader with at least 12 years of SW industry experience, including 4+ years managing software and QA engineers.
• A hands-on architect who thrives in a fast-paced environment, embraces new technologies, and can prototype solutions rapidly.
• A self-starter who thrives on learning new things and can adapt to working with diverse products and technologies.
• A passionate advocate of collaborative development, able to mentor engineers and lead by example.

Responsible for:

• Develop, refine, and implement architectural and design decisions for existing and new products.
• Manage and empower software and QA engineers to achieve peak performance
• Research cutting-edge technologies and translate them into innovative solutions.
• Build new functionalities and address critical software bugs with your exceptional coding skills.
• Leading estimation efforts in co-operation with our product management
• Partner with customer support and users to troubleshoot and resolve issues.
• Foster a culture of continuous learning and best practices within the engineering team.

Requirements:

• Experience as an architect on crafting new SW architectures and/or guiding successful architectural transitions.
• The ability to lead, motivate and influence engineers also beyond your immediate team without a formal authority.
• Proven experience designing and developing scalable, multi-threaded, and low-latency systems as a backend / full stack engineer.
• Proficiency in modern C++ development with exposure to other languages like Go, Rust, and Python.
• A deep understanding of Agile methodologies and software engineering best practices like design patterns, Clean Code, and Extreme Programming.
• Strong foundation in software security, cloud hosting/development, operating systems, databases, computer networks and machine learning / AI
• Ability to take ownership of large product components and a passion for driving results.
• A degree in Computer Science or related field, a Master/PHD degree would be an added advantage
• Excellent English written/oral communication skills

As a Front-end development engineer, you will play a part in collaborating with cross-functional teams, including back-end developers, to implement responsive and visually appealing user interfaces.

Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.

Front-end Development:

- Translate design mock-ups and wireframes into efficient, maintainable, and high-performance code.

- Identify bottlenecks and bugs, and devise solutions to these problems.

- Ensure continuous integration and continuous deployment (CI/CD) pipelines are used to automate the deployment and update processes.

- Have basic knowledge of MVC.

- Iterate and build web platform for clients.

UI/UX Design:

- Collaborate with product managers and stakeholders to understand user requirements and design intuitive and visually appealing user interfaces.

- Create wireframes, prototypes, and mock-ups to effectively communicate design concepts and user flows.

- Conduct user research and usability testing to gather feedback and iterate on designs.

Coding and Testing:

- Write clean, well-documented, and efficient code using best practices.

- Conduct thorough testing of web applications to identify and fix front-end bugs, ensuring a seamless user experience across various browsers and devices.

Optimization and Performance:

- Continuously monitor and optimize the performance of back-end systems, addressing issues related to speed, responsiveness, and overall system efficiency.

- Stay updated on emerging trends and technologies to incorporate best practices for back-end development.

Collaboration:

- Work closely with front-end developers to integrate server-side logic with user interfaces.

- Effectively communicate project progress, issues, and solutions to team members and stakeholders.

Documentation:

- Create and maintain technical documentation for code and system architecture, ensuring clarity and accessibility for future reference and collaboration.

Communication:

- Effectively communicate project progress, issues, and solutions to team members and stakeholders.

- Participate in regular team meetings to discuss ongoing projects and coordinate with team members.

The candidate should have the following experience:

- Experience in User Interface development design in following languages:

o ReactJs

o Vue

o Angular

o HTML

o CSS / Tailwind CSS

o JavaScript

o TypeScript

Responsibilities:

• To ensure contractor carried out works not affecting/compromise safety, environmental and health matters;
• provide standing supervision to all civil and structural works compliance with the Authority’s Requirements including, but not limited to, the following for completion of the project works:
• Temporary Works relating to excavation, strutting, earth retaining and stabilising structures (ERSS), ground improvement, if required;
• Utility diversions and protection works/supports to utilities, if required;
• Risk registers, hazard logs, etc;
• Mobilization and demobilization of vehicles, machineries and equipment etc.
• Cable preparation and cable pulling works, etc;
• Construction of Joint Bay and associated work, etc;
• Cable jointing works in joint bay, etc;
• Testing and commissioning works related to transmission cable, etc;
• Weekly summary reports on site management to highlight safety issue and propose any improvement to the Company;

Requirements:

• Registered as Resident Technical Officer with BCA/IES/ACES;
• Minimum Three (3) years of relevant experience in projects similar in nature to the projects

Database Administrator (SQL) – In this new role, you will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS server, to ensure the availability and consistent performance of our corporate applications. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills. The successful candidate will be responsible for the development and sustainment of the SQL Server Warehouse, ensuring its operational readiness (security, health and performance), executing data loads, and performing data modelling in support of multiple development teams. The data warehouse supports an enterprise application suite of program management tools. Must be capable of working independently and collaboratively.

You Will:

• Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
• Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
• Apply data modelling techniques to ensure development and implementation support efforts meet integration and performance expectations
• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• Refine and automate regular processes, track issues, and document changes
• Assist developers with complex query tuning and schema refinement.
• Provide 24x7 support for critical production systems.
• Perform scheduled maintenance and support release deployment activities after hours.
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

You Bring:

• Min 3-4 years of MSSQL Server Administration experience required
• Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
• Experience with backups, restores and recovery models
• Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
• Experience working with Windows server, including Active Directory
• Excellent written and verbal communication
• Flexible, team player, “get-it-done” personality
• Ability to organize and plan work independently
• Ability to work in a rapidly changing environment
• Ability to multi-task and context-switch effectively between different activities and teams
• MCTS, MCITP, and/or MVP certifications a plus.

Job Responsibilities:-

• Linux Driver/Kernel development for Ethernet/PON/WIFI/Router/Home Gateway
• Linux network protocol and protocol stack development
• Bootloader, Firmware development for ARM, ARC and other CPU architecture
• Heavily involve in pre-silicon software/firmware/hardware emulation and co-verification
• Doing system bring up and validation, software integration and qualification
• Linux driver porting and kernel migration/software concept profiling

Job Requirements:-

• Bachelor/Master's Degree in Computer Science or Electrical Engineering
• Minimum 10 years and above of related working experience in embedded software development
• Familiar with Linux driver and kernel architecture. Rich experience in Linux kernel/driver development. Master Linux kernel/driver debugger skill
• Familiar with ARM architecture
• Knowledge of PON, ETHERNET switch, wireless LAN, Security Engine and microprocessor is an advantage
• Knowledge of Git/Mercurial/perforce or other version control tools is preferred
• Team player, very proactive and self-motivated

Location: Next to Bendemeer MRT

Interested candidates may submit detailed CV with the following info:-

• Current salary, including AWS or Variable Bonus
• Expected salary
• Availability

Key Responsibilities:

• Develop and deploy energy management applications on cloud infrastructure (e.g., AWS, GCP or Azure etc)
• Working with databases such as PostgreSQL, NoSQL databases, and search engines such as MongoDB, Cassandra, and Elasticsearch
• Integrating field devices working on different industrial protocols such as Modbus, OPCUA, IEC104
• Handling and integrating different components in cloud computing infrastructure and platforms.
• Benchmarking the developed solutions among different cloud platform tools.
• Development of necessary APIs for energy management applications
• Cloud Security development

Requirements:

• Experience of designing scalable solutions with proficiency in use of data structures and algorithms
• Capability to architect highly scalable edge implementation using open-sourced tools.
• Min. 3 years of hands-on programming experience with Python, JavaScript, Golang, or equivalent
• Strong understanding of RESTful API design practices
• Strong understanding of SQL, NOSQL database modelling, and query optimization
• Experience in troubleshooting in a production environment
• Understanding of container-based deployment
• Experience in a cloud-based environment with PaaS & IaaS
• Familiar with IOT protocols and tools such as MQTT, KAFKA etc will be a plus.
• AWS, GCP, Azure IOT runtime experience
• Capability to architect highly scalable distributed data pipelines using open-sourced tools and big data technologies such as Hadoop, HBase, Spark, Storm, and ELK
• Desirable – Deployment practices on AWS, GCP, Azure
• Desirable – Knowledge in energy management systems, micro-grids
• A bachelor’s in computer science, computer engineering or equivalent

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

About us – National Digital Identity (NDI)

Imagine citizens having a common and secure digital identity that will make their lives so much easier, and open doors to a plethora of services for them - allowing citizens to do everything from accessing health prescriptions, completing government transactions to starting a bank account through their smartphone.

If you are inspired by this vision, we invite you to join our National Digital Identity (NDI) team. You will collaborate with a team of highly motivated peers to develop and deploy the next generation National Digital Identity platform that will transform the lives of citizens by enabling secure and seamless delivery of personalized online digital experiences.

The Singpass team builds Singapore’s digital identity system. This includes various personal authentication protocols, data sharing tools, and corporate identity systems through Corppass. The team’s mission is to provide reliable digital identity infrastructure that streamlines transactions, enables businesses, and protects against fraud.

What you will be working on:

• Set the technical vision for Singpass and its integrations
• Design the engineering systems and practices for Singpass to run reliably
• Making technical contributions, and providing technical leadership to software engineers by coaching and mentoring through end-to-end software development and promoting team engagement and motivation.
• Proactively identifying and initiating worthwhile engineering initiatives to maximise NDI’s impact on the public good.
• Establishing robust engineering practices and tools in order to encourage a strong engineering culture and maximise engineering effectiveness and impact.
• Sharing your expertise and mentoring other engineers.
• Helping with recruitment, particularly for more senior hires.

What we are looking for:

• Experience working on reasonably large software engineering projects / high-availability production systems which has had to operate at scale.
• Experience in modern full-stack web application technologies; substantial experience in modern front-end engineering on React.js and TypeScript stack is greatly preferred.
• Build deep expertise in digital identity, cryptography, and security protocols
• Have a strong sense of what it means to be a senior/lead engineer, particularly as it relates to the suite of soft skills beyond just your technical chops.
• Passion towards engineering excellence; you deeply understand that software engineering is a team sport, and you take pride in the craftsmanship aspect of software engineering.

We are an equal opportunity employer and value diversity at our company as we believe that diversity is meaningful to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. This includes generous leave benefits to meet your work-life needs. We trust that you will get the job done wherever you are, and whatever works best for you – so work from home or take a break to exercise if you need to*.

We also believe it’s important for you to keep honing your craft in the constantly-evolving tech landscape, so we provide and support a plethora of in-house and external learning and development opportunities all year round.

*Subject to the nature of your job role that might require you to be onsite during fixed hours

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.Qualification Required and Area of Discipline

• At least Diploma qualification
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

Job Description & Requirements

The Manager/Senior Manager (equivalent to Technical Superintendent/Senior Superintendent) will actively lead an on-shore and off-shore team to deliver high quality, innovative, sustainable solutions to the customer with complete responsibility for safe and cost-effective management of the vessels assigned.

Key Roles and Responsibilities
Technical Management / Operations

· Accountable for vessel inspection and ensure the ships condition and maintenance standards adhere to organisation procedures

· Ensure all maintenance is performed to a high standard and as per manufacturer’s recommendations

· Prepare specifications and evaluate tenders

· Supervise daily operational activities of all assigned vessels

· Advise Line Manager on a regular basis about vessel operation, budgetary performance and any untoward incidents on vessels in the fleet

· Liaise with the Procurement Department related to supply of spare parts of all vessels, considering the opportunities for replenishment in respect to the trading commitments of the vessels to provide for the most economical supply

· Responsible for communication, promotion and implementation of company's health, safety, environment and quality policy on board the vessels related to technical

· Drives all technical related mobilization activities, refits, dry-docking & major repairs. Plan for repairs and dry-docking of the vessels at suitable regular intervals

Regulatory/Legislative Statutory Compliance

· 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations

· Maintenance of ship certificate and survey status at all times keeping track of renewals and placement on board vessels.

Financial Management

· Maintain, monitor and report budgets for all vessels under charge. Work closely with Technical staff, purchasing and finance controllers to ensure budget is within the agreed variables/targets *(current target 3% variance)

· Support reporting manager to plan “Operating Budget” for all vessels under charge.

· Responsible for planning and execution of all dry-docking activities within the allotted budget limits

*subject to change based on company policy

Quality & Continuous Improvement

· Scan the environment and recommend improvement in processes to enhance productivity an efficiency in the system

· Drive implementation of approved ‘Continuous Improvement’ projects in collaboration with the Quality team

· Establish clear expected levels of performance from crew and work with manager on updating the SOP’s.

· Demonstrates a complete understanding of the Safety & QMS policies & procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness

Health, Safety and Environment Compliance

· Responsible for creating and sustaining a positive safety culture on-board all vessels under charge

· Act as a first point of contact for any emergencies aboard vessels under charge. Ensure a technically qualified representative is available and responds to emergencies within the agreed time limit

· Ensures a safe & compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health & safety policies and practices of the organisation

· Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role

· Owns and responsible for delivery of safety messages/training to off-shore employees during site or vessel visits

People and Leadership Management

· Articulates clear and specific goals for employees on board vessels under charge

· Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals

· Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion

· Responsible for continuous performance discussions with direct reports to drive learning and self-improvement

Manage and maintain the talent pool by engaging top performers and taking definitive action on bottom performers

Relationship

Internal:

· Management team

· Business Support – Purchasing, Finance, Quality, Human Resources & IT

· Off-shore employees on vessels under charge

· Cross-functional Peer Group

External:

· Vessel Owner or a designated authority

· Regulatory/Government authorities

Vendors

Job Experience, Functional Knowledge and Qualifications

Essential:

· Bachelor’s degree/Diploma or equivalent in Marine Engineering/ Navigation/Internationally recognized shipping degree/qualification

· Hold MEO Class 1 Certificate of competency or Certificate of Competency II/2 (for Master/Chief Officer) or Certificate of Competency III/2 (for Chief Engineer/Second Engineer) under STCW Code

· A minimum of 3 years’ relevant experience as Chief Engineer/Second Engineer or Master/Chief Officer on Dry/Tanker/Gas in the relevant type of vessel being recruited for e.g. Dry Cargo, Oil, Chemical or Gas, etc. Of this a minimum sailing experience of 6 months as Chief Engineer/Master (12 months is desirable).

Desirable:

· Knowledge in Classifications Society procedures and regulations is desirable.

· Should have prior people management experience

· Proven track record in intermediate and special dry dockings, ship repair, mobilizations and in-water repairs

· Demonstrated Commercial acumen and ability to manage vessel financials within scope as well as satisfy client’s requirements

· IT literate and computer savvy

· Business Administration qualification will be an added advantage

Basic knowledge of Energy Management Systems and / or energy conservation methods is an advantage

Competencies

Competency Level 3

· Effective decision making

- Analysis and Problem solving

· Interacting with others

- Listening and communicating

- Collaboration, inclusion and teamwork

· Driving High Quality

- Customer focus

- Planning and Organising

- Initiative

- Accountability

Resilience and wellbeing

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

We are developing innovative RF and microwave systems for communication and remote sensing using RF and microwave components and system-on-chip (RFSoC).

As part of this project, we have a position open for a research engineer who has in-depth knowledge and experience with RFSoC, such as the Xilinx family of RFsoCs.

You will work in a team that designs and tests RF and microwave subsystems.

The following must be included in your resume:
• A summary of RFSoC projects that you were involved in.
• A list of the RFSoC design tools you have experience with.
• A list of programming languages you have experience with.

Qualifications

• Possess a Bachelor or Master degree in engineering
• Several years of experience with radio frequency system-on-chip (RFsoC) or similar technologies.
• Able to work independently and in a team.
• Available for travel for conferences, trainings, and meetings with companies.
• Open to fixed-term contract.

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg

About us – National Digital Identity (NDI)

Imagine citizens having a common and secure digital identity that will make their lives so much easier, and open doors to a plethora of services for them - allowing citizens to do everything from accessing health prescriptions, completing government transactions to starting a bank account through their smartphone.

The Singpass team builds Singapore’s digital identity system. This includes various personal authentication protocols, data sharing tools, and corporate identity systems through Corppass. The mission of the Anti-Fraud team is to minimize the number of compromised Singpass accounts, and the damage done with them. This includes live monitoring for suspicious login behaviour, longer term fraud analytics, and collaborating with partners take action on compromised accounts.

What you will be working on:

• Work with partners to understand the evolving problems and strategize about what data and techniques would be needed to solve them.
• Lead discussions with business stakeholders to establish business requirements, evaluate technical feasibility and data availability required.
• Work with large, complex datasets and applying advanced analytical methods to build machine learning models and deploy the most appropriate solution.
• Build and develop machine learning-based models e.g. recommendation engine(s), predictive models and track their effectiveness.
• Apply the use of machine learning techniques (e.g. deep learning, neural networks, etc..) to improve the current analytics capability.
• Provide inputs to the design and development of an integrated data model to allow analysis across multiple structured and unstructured datasets.
• Build and operate production systems together with engineers to serve these solutions.
• Share your expertise and mentor other data scientists.

What we are looking for:

• Possess strong analytical, conceptualisation, and problem-solving skills. Able to take broad, strategic perspectives, and when necessary, drill deep to understand business needs and challenges.
• Familiar with machine learning models for forecasting, classification, and recommendations.
• Strong in statistical programming tools (e.g. R, Python) and database languages (e.g. SQL)
• Experience in leading a data science team.
• Have excellent oral and written communication skills, along with the ability to pitch ideas and influence stakeholders at all levels on the adoption of analytics.
• Able to present technical concepts and results of technical analyses to non-technical audience effectively.
• Adaptable to dynamic operating contexts and able to work with multiple stakeholders across different teams.
• Strong people manager who can inspire, motivate, and grow the team and has strong organisation skills.
• Have passion for improving public service using analytics and data.

We are an equal opportunity employer and value diversity at our company as we believe that diversity is meaningful to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. This includes generous leave benefits to meet your work-life needs. We trust that you will get the job done wherever you are, and whatever works best for you – so work from home or take a break to exercise if you need to*.

We also believe it’s important for you to keep honing your craft in the constantly-evolving tech landscape, so we provide and support a plethora of in-house and external learning and development opportunities all year round.

*Subject to the nature of your job role that might require you to be onsite during fixed hours

• University Degree in Engineering, Computer Science, Computer Engineering or equivalent.
• 5-7 years of experience in network and security architecture design and implementation.
• Highly articulate and detailed-oriented in technical aspects of the solution and implementation.
• Pronounced customer-interaction skills and network architectural skillset.
• Applies good analytic process to resolve customer issues and synthesize complexities into
• clear communications and action plans.
• Hands-on, you are always on the lookout for the best solution - also if it requires independently diving
• into new topics.
• Ability to communicate in Chinese and other languages are highly desirable.
• ITIL, CISSP, Cloud (AWS, Azure), CCNP or Expert level (CCIE) certification is an added advantage.
• Travel readiness.

PharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Training to ensure that our clients can keep on providing the world with their cost-effective and high-standard healthcare products. At PharmEng Technology, we strive to cultivate the best working environment where empowerment, passion and perseverance are nurtured while serving our clients to achieve their unique business goals. We are seeking an experienced Supply Management Associate with experience in pharmaceutical company/Life Science industries for a role in Singapore.

Job Description:

AEM (Asian Emerging Markets) Supply Chain:
• Review forecasts from distributors and training of distributors in using COGNOS system
• Monitoring and management of orders from placement to fulfillment
• Work with relevant stakeholders to ensure timely shipment


RLT (Radioligand therapy) Supply Chain:
• Bridge between ROME order system and sales order creation in SAP
• Monitoring and management of orders from placement to fulfillment
• Work with relevant stakeholders in event of changes/ disruptions

Language : English

Experiences

• At least 2 years of working experience, preferably in pharmaceutical, device or healthcare industries
• Operations Management and Execution
• Project Management
• Collaborating across boundaries
• Operational Excellence
• Organizational Savvy
• Stakeholder Engagement

Why PharmEng Technology?

Our consultants come from different areas of the Pharmaceutical/Biotech/Medical Device industries and have extensive experiences obtained from world-class organizations in North America, Europe, and Asia. At PharmEng Technology, we value everyone’s unique talents and work together to support our clients. We offer continuous career growth, competitive wages, opportunities for travel and a team mentality that sets us apart from our competitors. It is the growth of our staff that continues to grow our company globally.

EEOC Statement

At PharmEng Technology, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. PharmEng Technology is proud to be an equal opportunity workplace.

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Roles and Responsibilities

• Ensures successful, end-to-end delivery of a project or a program through ongoing client engagement, partnering with technical teams internal and external to the initiative, and coordination of all required activities and milestones. Involved in projects prioritization and initiation, responsible for definition of and compliance with project management methodologies, performing regular tracking and reporting on progress, and accountable for initiative results verification.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

Required Qualifications

• This role requires significant experience in the Digital Technology & Program Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker