Scope of work:
• Manage and ensure timely deliverables by the E-HR Maintenance Vendor.
• Monitor the progress of outstanding tasks to be completed by the E-HR Maintenance Vendor or users; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme.
• Seek Operations Manager's approval of system changes including funding and implementation and completion of milestone; consolidate and prepare submission for Performance Management Report (PMR) / Post Implementation Review (PIR) and update Project Manager and Operations Manager.
• Take charge of Change Request (CR) and Service Request (SR).
• Manage System Investigation Request (SIR)/ Problem Report (PR). Track SIRs and system defects reported by users. Ensure prompt resolution is provided by the E-HR Maintenance Vendor to the defects reported, and prompt clarifications are provided for SIRs.
• Provide analysis and consultation services to address operational issues and audit related activities.
• Coordinate and perform secretariat role for meetings with different stakeholders and internal team meetings.
• Oversee and participate in requirements gathering and evaluate requirements & design solutions with the E-HR Maintenance Vendor.
• Facilitate HR systems training for users.
• Monitor and track the closure of follow-ups for batch job failures.
• Provide support to E-HR reporting and data patching team on queries from functional perspective.
• Perform project planning with E-HR maintenance team, interfacing team, infra team, external systems, etc.
• Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.
• Review, propose and update changes to the documentation where necessary. Examples of documentation are (i) Requirements specification
(ii) Functional Design (FD) specification
(iii) Technical Design
(iv) Test Packages
(v) HR Reference Models
Education Qualification:
· Degree in Computer Science, Information System, Science, Engineering or Equivalent. Experience in SAP HCM ERP is preferred.
Required Working Experience:
· At least 4 years of working experience in information technology of which at least 2 years of working experience in SAP ERP.
Required Competencies:
· Good knowledge of information technology, especially in SAP HCM ERP, is preferred.
· Good understanding of the data design in SAP HCM is preferred.
· Strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
· Good planning and coordination skills with multiple parties.
· Strong writing, verbal communication and presentation skills.
· Good team player, responsible and conscientious.
· Resourceful, independent, responsive and pro-active.
· Proficiency in MS Office productivities suites.
· Proficiency in ARIS tool is advantageous.
