Total 1,473 Information Technology job vacancies in Tanglin Road, Central Singapore

Senior Implementation Consultant

(data integration, analytics, and business intelligence platform)

As a Senior Implementation Consultant and team member of our rapidly growing APAC team, you will have significant impact on our company’s growth and success, and you will be working with leading edge technology.

Responsibilities:

• Providing billable professional services to customers in developing business intellligence applications leveraging industry best practices.
• Managing activities including need analysis, data review, product demonstrations.
• Becoming a Multi Product exper in its features, benefits, and application.
• Communicating via In-person, phone, email, and web meetings with customers assisting and guiding them through the design, development, implementation and deployment process of applications.
• Driving all aspects of successful implementations from requirements and design to mentoring and delivery.
• Generating Discovery meetings and document final solutions for customers and provide Knowledge transfers.
• Providing product feedback to Product Management.
• Playing an active role in the sale process providing technical support.
• Analyzing customer requirements and develop proposals of technical solutions.
• Providing onsite customer mentoring and professional services.

Skills and Qualifications:

• 5+ years’ experience of software implementation.
• Multiple years of experience with BI / Data Analytics Tools
• Comfortable working in Agile development environments.
• Must be self-managed, responsive, and dedicated to exceptional customer support.
• Strong hands-on experience with relational databases and data modeling.
• Experience of BI tools and/or enterprise type (ERP, CRM) applications.
• Experience developing web-based apps with complex JavaScript interaction with web services is preferred.
• Source code versioning / control systems, code branching and merging practices.
• Experience with NPrinting preferred.
• Previous consulting experience preferred.
• Ability to articulate ideas clearly with exceptional organizational, presentation, and communication skills both verbal and written.

Location: On-site Client Office (Singapore)

This position requires you to be on-site, Monday - Friday

Salary: Up to 62000 SGD base + 10% performance bonus DOE & Geographic Location

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

Applied Value Technologies is looking for a People Experiences - Sr Technical Support Specialist to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. 

About You:

• Familiar with end-to-end Customer/IT support processes 
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users  

Responsibilities: 

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Preferred Qualifications: 

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

audax is looking for a dynamic individual to be a Finance Manager. You will be a trusted advisor to both functional leaders and executives and will play a key role in a fast growing organisation. You will work closely with the CFO and senior leadership and shareholders. A mix of competencies is required; this person should be able to think strategically about business, have technical finance, and analytical competencies and demonstrate collaborative leadership skills.

What You Will Be Doing

• Budgeting and Planning: Lead the budget preparation and forecasting process in collaboration with various business units and functions. Track monthly performance and ensure we are on track to hit year end numbers or adjust as necessary.
• FP&A: be very comfortable with financial modelling, financial statements and business metrics. Run monthly updates and financial reviews with company leaders, presenting both high level analysis and detailed deep dives where needed. Leverage on business and market insights, collaborating with supported business teams. Prepare presentations to be used for financial updates to Board of Directors.
• Financial Modelling: Build, maintain, and continuously evolve 5 year financial models to evaluate business options, new markets and other strategic deliverables. Close coordination with the commercial team on building pricing models.
• Fundraising: Run the entire deal lifecycle - manage deal workflow, coordinate multiple due diligence streams, and work with various stakeholders. You will also be assisting in involved in preparing presentation decks, attending investor calls and meetings, coordinating with advisors and due diligence providers, as well as, other ad-hoc responsibilities.
• System Implementation: Lead the implementation of regional budgeting systems, optimizing financial processes and ensuring seamless financial management.

What You Need To Be Successful In This Role

• 5-8 years of experiences in finance (e.g. FP&A, FBP), with proven experience in similar FP&A role, which involves end-end forecasting/budgeting cycle and group level consolidation; previous experience in accounting/financial reporting will be a plus.
• A degree in Finance, Accounting or related field, or qualified accountant -ACCA, CIMA, ACA, etc.
• Highly proficient in Microsoft Excel/ spreadsheets and PowerPoint tools. Prior experience in analytical tools e.g. Power BI or Tableau is a plus.
• Impeccable quantitative and qualitative analytical skills; strong knowledge of finance and accounting.
• Ability to manage multiple projects and execute on processes while working with diverse and/or remote stakeholders. Ability to lead project independently and drive progress forward.
• Strong commercial sense, ability to learn quickly, grasp key business drivers ; Great at building decks with compelling narratives.
• Great outgoing personality that’s able to build strong relationships with people at all levels.
• Comfortable working in ambiguous environments and driving clarity with competing objectives. Is flexible, a self-starter, with high sense of urgency, ability to multitask and work under pressured timelines.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Java Software Engineer

Since building our platform from scratch, our engineers have been continuously reshaping the financial technology landscape. Due to our rapid growth, we design everything with scalability in mind. We solve real problems for our clients, creating new functionalities and building impactful solutions to help them grow.

As a java software engineer, you will be responsible for the full development cycle from designing your software to testing and ensuring everything works as expected after deployment in a weekly release. You will work with one of the biggest PostgreSQL databases out there, while writing your own queries and ensuring they fit within our low-latency API landscape.

Our Tech Stack: Java 17, Web Services (RESTful) and SQL/PostgreSQL using MyBatis (ORM), Tomcat, Gradle, CockroachDB and Elasticsearch

What You'll Do

• You will build and maintain our distributed high-performance platform
• You will be part of a diverse and inclusive team
• We launch fast and iterate often. Concretely, this means that within your first few weeks, you will bring code live that impacts many businesses and shoppers
• You will be fully responsible from its initial design to bringing new functionality live
• Identify and improve parts of the platform to make it more robust and scalable
• Collaborate across teams and time zones to make things happen, review code and be open to feedback
• As an engineer you will help our core financial data processes and work on our finance infrastructure, to keep it scalable, reliable and secure

Who you are:

• You have at least 4 years of experience working with object-oriented programming languages (JAVA)
• You are flexible, a team player, someone with an eye for detail
• You are able to take ownership, lead a project and enjoy writing testable code
• You have excellent communication skills and the ability to articulate complex, technical concepts
• As we operate in a global setting, you need to be proficient in English; any other language is a plus

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are seeking Software Quality Assurance Engineer that strategises and delivers Whole-of-Government (WOG) secured infrastructure and services. Together with the team, you will be taking on exciting and challenging roles of delivering high quality and secure enterprise software solutions. This role we are hiring as a 3-year rolling employment contract.

A brief summary of your job responsibility:

• Create comprehensive, clear and well-structured test suites with test plans, test scenarios and test cases covering functional, performance and end-to-end testing.
• Develop, execute, and automate tests to ensure software quality in an Agile and Scrum software development environment.
• Define, track and report on testing and defect metrics.
• Identify software quality issues, investigate into defect root causes, and coordinate with team to resolve defects.
• Identify limitations of quality assurance process and innovate transformational solutions to improve the effectiveness and efficiency of software testing.
• Conduct research on modern software testing tools & methodologies and develop test automation framework.
• Drive continuous improvement in testing practices and tools.
• Leverage on DevSecOps to facilitate secure software testing and address bugs early in continuous development and testing cycle.

To succeed in this role, you will ideally have:

• Minimum 4 years of relevant experience in software/product testing is required.
• Detail-oriented with strong analytical and problem-solving skills.
• Motivated, self-directed, with good interpersonal skills and a collaborative team player.
• Proven work experience and knowledge of software quality assurance methodologies, functional/performance/security testing, testing tools, and processes, frontend and/or desktop testing.
• Knowledgeable of Agile software development methodology and secure software development lifecycle..
• Experience with programming languages such as C/C++, C# .NET programming, JavaScript, and Python scripting, would be an advantage.
• Experience with frontend/desktop automation software such as Selenium, SmartBear, would be an advantage.
• Experience with end to end testing of desktop products such as MS Office, VPN software would be an advantage.
• Professional certifications such as Certified Software Testing Professional (CSTP), Certified Software Quality Analyst (CSQA), would be an advantage.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience.

Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• Contract Staff enjoys the same benefits as Permanent Employees.

Overview

As a Service Manager, you will be a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. You are required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. You shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

What will you do?

Service Delivery

• Providing leadership and management of the Service Support Office and Project Administration in supporting the Client
• Acting as a Single Point of Contact in Client Engagement 
• Representing OneCare when engaging Client
• Representing OneCare when engaging 3rd Party vendors/Principals
• Representing OneCare when engaging NCS CSU and Sales Specialists
• Owning the Scope, SLA, Cost Plan of maintenance contracts managed by him/her
• Managing and monitoring of service activities to ensure that all aspects of the Scope, SLA are met
• Executing decisions pertaining to support activities and/or service requests where scope of work is not clearly defined contractually
• Forecasting revenue and costs of ongoing projects/contracts with minimum deviation
• Monitoring/ Tracking P&L of ongoing projects/contracts 
• Managing costs of ongoing contracts to ensure project margins targets are met
• Supporting Sales, as required, during negotiations of the Scope, SLA and Cost Plan
• Liaising with PMA, CSU Finance in matters of :-
  • Revenue forecast and accrual
  • Cost forecast and posting
• Evaluating needs and delivering continuous process and service improvements

Service Management

• Manage and prioritize service requests, dispatching technicians appropriately and monitoring progress to meet service level agreements
• Develop and maintain key performance indicators (KPIs) to assess service department performance, and continuously work to improve and exceed targets

Customer/ Vendor Management

• Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarifications

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
• Plan, track and monitor the tasks assigned to the team leader/members
• Delegate tasks effectively by providing clear and specific instructions and goals
• Provide leadership to the project team to ensure that proposals/enhancements are fully analyzed and evaluated for their benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance Management

Established in 2017, QCP is one of the first digital asset trading firms in Singapore, with a vision to partner the next generation of investors to unlock institutional opportunities in digital assets.

QCP brings to clients deep expertise gained from thriving through multiple market cycles. A global market maker in digital asset derivatives with a vast network of liquidity providers and counterparties, we are shaping the future of digital asset markets through greater access and efficiency.

We offer a range of tailored derivatives and spot trading as well as structured solutions to institutional, professional and accredited investors. We also provide 24/7 liquidity across various markets in partnership with various exchanges and platforms.

QCP is headquartered in Singapore and is supported by a strong team of professionals in trading, business development, operations, risk and compliance teams.

Our in-house publications track the constantly evolving state of digital assets and markets, and can be accessed on our Telegram (t.me/QCPbroadcast), website (qcpgroup.com), Twitter (@qcpgroup) and LinkedIn.

Responsibilities

As a Back End Engineer, you will be instrumental in designing and building robust middle office and back office systems that underpin our trading and operational infrastructure. This role offers the unique opportunity to work on a variety of projects.

• Actively participate in all phases of the SDLC, including designing, coding, testing, deploying and maintaining distributed enterprise systems
• Write clean, efficient, and well-documented code for enhancing our trading, operations and risk management capabilities
• Build tools, reports and data feeds to meet evolving business requirements
• Collaborate across teams to support diverse business and operational objectives
• Uphold high standards of software quality and efficiency, while ensuring operational resilience
• Work closely with business line heads and front office teams throughout system implementation and ongoing maintenance

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 0 to 2 years of programming experience; fresh graduates are welcome
• Proficiency in at least one programming language (Java, Python, C# etc.), demonstrated through projects, internships or work experience
• Experience with SQL database technologies (MySQL/PostgreSQL/Oracle etc.) is beneficial
• Experience with Spring Boot is beneficial but not a requisite
• Strong communication skills and the ability to work collaboratively in a team environment
• A proactive problem-solving mindset and a keen interest in continuous learning

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

Job Description:

Database Administrator (DBA) will be responsible for managing, monitoring, and optimizing database performance, space utilization, and overall health. The DBA will ensure efficient operation, implement automation where possible, and collaborate with internal teams to troubleshoot and resolve database-related issues. The role also includes overseeing backup and recovery plans, managing user accounts, and performing regular database maintenance and disaster recovery tests.

Key Responsibilities:

· Manage and monitor database storage, space utilization, table extents, and growth, alerting the team to potential capacity or performance bottlenecks, and providing recommendations.

· Setup and manage user accounts, access rights, privileges, roles, and profiles.

· Plan and perform database backup and recovery.

· Review daily logs, database alerts, database export logs, and scheduled job logs.

· Plan and perform regular database housekeeping and maintenance to maintain optimal performance.

· Manage scripts and database object deployment.

· Review, propose, and execute database reorganization, upgrades, and improvements for better throughput and performance.

· Perform fault and performance monitoring and troubleshooting.

· Manage database patching and ensure all systems are up to date.

· Collaborate with internal teams to identify and resolve database-related issues.

· Document and maintain comprehensive database server administration guides and SOPs.

· Conduct annual disaster recovery tests for selected databases.

· Perform yearly backup and restore exercises to validate the integrity of long-term backups.

Requirements:

· Minimum of 5 years of experience in MS SQL database administration.

· Microsoft Certified Solution Associate (MCSA): SQL Database Administration certification.

· Minimum of 3 years of experience in Oracle Database administration.

· Experience with Azure and AWS RDS databases.

· Oracle Database Administrator Certified Professional (OCP) certification

Job Description

• To act as Resident Technical Officer for underground MRT Project
• Supervise construction of underground MRT Station
• Supervise and ensure strict quality control
• Keep record of all site activities and prepare daily site report
• Supervise any repair works
• Witness & verify any field test carried out on site;
• Monitor and report progress of the works on site;
• Registered with JAC of IES/ACES

Requirements

• Registered with JAC of IES/ACES as an accredited Resident Technical Officer
• Possess a Degree in Civil Engineering or equivalent
• Minimum 3 years of relevant experience in superising deep excavation projects or underground MRT projects.

Job Overview:

We are looking for a System Integration Engineer / Industrial Communication Programmer to join our team. In this role, you will work closely with contractors and engineers to manage the installation and integration of digital power meters, IoT devices, and routers at different locations. You'll need expertise in battery system controls, Modbus/serial communication, and coding IoT devices to support Battery Energy Storage Systems (BESS). A strong grasp of Node.js, JavaScript, and communication protocols like TCP/IP and MQTT is essential.

Key Responsibilities:

Installation & Supervision

• Work with contractors to ensure proper installation of digital power meters, IoT devices, and routers on-site.
• Verify that all systems are installed according to project requirements and industry standards.

System Integration & Programming

• Understand battery system controls and Modbus/serial communication signals.
• Code IoT devices to enable communication with BESS system controllers.
• Use programming skills to integrate and transmit data seamlessly across devices.

Technical Proficiency

• Apply Node.js or JavaScript to develop and troubleshoot system integrations.
• Implement communication protocols like TCP/IP and MQTT to ensure smooth data transfer.

Monitoring & Maintenance

• Monitor system performance and building power online to maintain optimal functionality.
• Assist in enhancing the platform’s maintenance processes to improve system reliability.

Qualifications & Skills:

• Programming Languages: Proficient in Python, R, Node.js, Node-RED, and JavaScript. Knowledge of C# or other programming languages is a plus.
• Communication Protocols: Familiar with Modbus and serial communication. Ability to work with digital and analog signals.
• Problem-Solving: Strong analytical skills for troubleshooting system integration issues.
• Collaboration: Effective communication skills to work with contractors, engineers, and cross-functional teams.
• Reliability: Dependable with a strong sense of responsibility for system monitoring and maintenance.

Education & Experience:

• Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
• 3+ years of experience in system integration, industrial communication, or a similar role.

As a Senior Pricing Analyst here at Kape Technologies, you will play a pivotal role in enhancing our pricing strategies across all brands within the Privacy Division, contributing to revenue growth and market competitiveness. This role will report directly to the Head of Pricing within the Revenue Team.

Job Responsibilities

• You will be responsible for coordination, delivery and continuous improvement of our A/B testing, business case modeling and competitor benchmarking initiatives.
• You will be responsible for leading a variety of projects and driving change management within Pricing.
• You will be responsible for running a variety of promotional campaigns aimed at acquiring, upselling and retention of our customers.

Role Requirements

• Ideally 5+ years of professional experience, preferably in pricing or in a consulting role
• Problem solving mindset with a focus on delivering results
• Excellent analytical skills
• Strong business acumen

Nice to haves:

• Prior experience in subscription based businesses
• Understanding of the VPN industry

What we offer

• Challenging work in a fun and collaborative environment
• Ample career growth opportunities
• Attractive compensation and benefits with equity
• Hybrid work environment
• Multicultural teams represented by 30+ nationalities

You are required to plan and execute IT Applications control audit, Process and Governance audits of systems. An application control audit is designed to ensure that an application’s transactions and the data it outputs are secure, accurate and valid. As applications have become the primary attack vector for malicious individuals seeking to breach enterprise defenses, the application control audit has become an important tool in ensuring that software is free from flaws and vulnerabilities that might be exploited by hackers.

You are required to review IT policies and procedures while ensuring that IT controls are working effectively. You are to identify weaknesses and provide effective recommendations to enhance all different IT systems application controls while reviewing the adequacy and effectiveness of current controls, as well as the reliability and integrity of systems. You are to ensure compliance with policies, plans, procedures and regulations, and safeguard the Group assets.

In addition, you are to participate in ad-hoc projects such as fraud investigations, customer complaints and regulatory non-compliance issues.

Requirements:

• Degree in Computer Science/ Information Systems or its equivalent
• At least 2 to 3 years of IT Audit experience with a bank or financial institution is critical to excel in this role
• Hands on experience on application security framework such as NIST SP 800-53, OWASP.
• Experience on SDLC, source code, encryption, authentication and authorization standards.
• Experience on DNS, load balancing, application vulnerability and penetration testing.
• Certifications in CISA/ CISM/ CISSP or its equivalent is preferred
• Highly competent with IT audit methodologies and concepts, including COSO and COBIT
• Demonstrate capability in managing IT audit assignments independently while working as a core member of the Internal Audit team
• Good analytical skills
• Good interpersonal and communication skills with the ability to work with staff at all levels would be advantageous

As part of Level 3 Development team the enhanced functionality a scrum team you will:

• Design, develop and implement features, enhancements, Webservices, Microservices, tools and utilities in a client facing environment on a platform that is highly scalable and resilient on the N-tier architecture in Agile development life cycle.
• Acquire comprehensive knowledge of the Visa Dispute business domain, contribute to requirement analysis, evaluate various coding alternatives, and participate in scoping and sizing activities.
• Perform third and fourth level support in production and client certification environment with root cause analysis including identifying, developing, and providing solutions for production issues.
• Analyze and identify the root cause of performance issues and propose changes to designs and new enhancements for resiliency and scalability.
• Engage in effective communication and collaboration with team members, including vendor partner teams
• Participate in technological proof-of-concepts, embrace new technologies and frameworks and in code review processes to ensure quality and consistency
• Produce and maintain technical documentation to support development and operational initiatives
• Collaborate with Product Owners, Architects, SME's, DevOps, Security, Business, Performance, Automation, and Operations teams to ensure alignment across initiatives.
• Strive for excellence and innovation in service delivery, seize opportunities and consistently think and act ahead of the curve to drive success

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability 

• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 

• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads 

• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. 

• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology 

• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities 

Essential Functions:

• Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments.

• Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.

• Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.

• Plays a significant role in the development and delivery of new features within a product from end-to-end.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

• Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++)

• Builder: Experience building and deploying modern services and web applications with quality and scalability

• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We’re searching for a Senior Network & Security Engineer (L3 Support) to be part of our diverse team of talent here at NCS!

Overview

As a Network and Security Engineer (Level 3 Support), you will be responsible for providing advanced and in depth technical support and troubleshooting for network and security issues. You are required to have a very strong understanding of network infrastructure, security protocols, and the ability to work in a 24x7 environment.
 

What will you do?

• SME for Network and Security: Provide escalation support for Network (Cisco, Aruba, Alcatel, F5) and Security Products (Check Point, Palo Alto and Fortinet)
• Troubleshoot and Resolve Issues: Provide advanced to in-depth troubleshooting for network and security incidents, including routers, switches, firewalls, VPNs, and other network devices.
• Incident Response: Respond and resolve network and security incidents in a timely manner, ensuring minimal downtime and impact on operations and strict adherence to committed SLA. First responder to Priority 1 incidents and resolved incidents within OneCare contractual SLA
• Documentation: Maintain detailed documentation of network configurations, changes, and incidents. Create and update technical documentation and standard operating procedures.
• Collaboration: Work closely with Level 2 and Level 1 support teams, remote and field support network/security engineers to resolve complex issues and improve network performance.
• On-call Support: Provide 24x7 on-call support on a rotating basis, ensuring availability to address critical issues as they arise

 The ideal candidate should possess:

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 5 or more years of working experience with focus on network and security support roles
• In depth knowledge of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and security technologies (VPN and IDS/IPS)
• Deep understanding of packet capture analysis and network physical and logical topologies
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to express oneself to stakeholders
• Willingness to work in a 24x7 environment, including nights, weekends, and holidays as needed

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24115

What will you do?

• Design and implement comprehensive test plans, test cases, test data and test scripts to ensure the quality of software products.
• Collaborate with Product Owners and stakeholders to define test objectives, scope and entry/exit criteria for testing phases.
• Perform system testing (e.g., functional and performance testing).
• Develop and maintain automated test scripts and tools.
• Review and analyse test results, identify defects and anomalies and work closely with the stakeholders to resolve issues.
• Continuously improve the software testing process by identifying areas for improvement in testing practices and tools.

What are we looking for?

• Strong background in Computer Science, Computer Engineering, Information Systems Management, Information Technology or related disciplines.
• At least 3 years of experience in software quality assurance testing.
• Strong knowledge of software testing methodologies, tools and processes.
• Experience with test automation tools such as Selenium or similar.
• Experience in performance testing tools such as JMeter or similar.
• Experience with programming languages such as Java, Python
• Experience in issue management and continuous integration tools such as Jenkins, JIRA, or similar.
• Familiarity with Agile development methodologies and experience working in Agile teams.
• Familiarity with cloud-based testing tools.
• Knowledge of security testing methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills and strong collaboration skills.
• Ability to work independently and as part of a multi-disciplinary team.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for System Analyst

Internal Code: A24112

What will you do?

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What are we looking for?

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript, Mainframe.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Our client is a well-established Japanese multinational corporation, serving as a one-stop communication provider in Southeast Asia. They offer comprehensive solutions and services to meet diverse business needs in the region. They are seeking an experienced Network Consultant (Presales) to support their sales team by providing consultation, solutions, and in-depth product knowledge.

Your role will involve identifying customer requirements, designing tailored solutions, and presenting them to clients. You'll stay up-to-date with market trends, ensuring their offerings meet customer needs and explore new products/services to enhance their solutions.

Requirements:

• Essential SME level knowledge (Minimum CCNA)
• Minimum of 2 years of IT experience in Network & Data Centre solutions
• Preferred skills in Cisco Data Centre technologies, Network security (Firewall, VPN, etc.), Cisco ISE, Cisco WLAN
• Strong business acumen with a passion for staying current with technologies
• Experience in a customer-facing role with excellent communication and presentation skills
• Strong consultative abilities, enabling you to engage with customers at all levels and identify new opportunities within existing clients.

To apply, please send your latest resume, in word format outlining your relevant experience and qualifications to [email protected]. We look forward hearing from you.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Please note that unfortunately, at this moment, our client is unable to extend support to candidates under the EP, SP, or WP schemes. Thank you for your understanding.

EA Personnel Name: Ong Irene

EA Personnel Registration Number: R1980370

EA License no.: 21C0783

Description:

• Design and develop Pega BPM (Business Process Management) applications.
• Collaborate with functional and technical leads to fully understand assigned tasks.
• Implement new features with high quality, ensuring adequate testing coverage.
• Design class structures, application frameworks, and data models.
• Integrate business databases, legacy systems, and web services.
• Troubleshoot and resolve application issues, coding bugs, and performance bottlenecks.
• Integrate technical and application components to align with business requirements.
• Design, code, and test program modules according to design specifications.
• Showcase and review new changes with team members.
• Actively collaborate with other developers and product owners to address challenges.
• Provide guidance, peer reviews, and coaching to fellow team members.
• Conduct feasibility studies and impact analysis for new features.
• Proactively contribute innovative ideas for improvements.
• Evaluate, select, and recommend the best solutions for technical spike cards.
• Support the production environment and address escalated issues as needed.
• Implement Pega best practices and coding standards to ensure application maintainability and scalability.
• Continuously enhance skills and knowledge of the Pega platform and other relevant technologies.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field, with a minimum of 3 years of experience.
• Hands-on experience with the Pega systems framework and strong knowledge of full lifecycle Pega implementations (Pega 8.x).
• Proven expertise in various Pega rules components, including Case Management, Job Schedulers, Queue Processors, Listeners, DX API, UI, Activities and Flows, Declaratives, Decision, Validation, Reports, and Correspondences.
• Skilled in log analysis and performance tuning.
• Proficient in using tools like Clipboard, Tracer, PLA, Alerts, and AES.
• Demonstrates responsibility, with excellent organizational, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities, capable of thriving in an unstructured, fast-paced environment, with attention to detail and critical thinking.
• Familiarity with the Scrum Agile methodology and experience with projects delivered using Scrum.
• Certified as a Pega System Architect (8.x); Pega Senior System Architect (8.x) certification is preferred.

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Description

As an Application Developer Build Lead, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will be expected to be a subject matter expert (SME), collaborate and manage the team to perform, and be responsible for team decisions. Additionally, you will engage with multiple teams and contribute to key decisions, as well as provide solutions to problems for your immediate team and across multiple teams. Advanced proficiency in Build Management is required. Advanced proficiency in Design & Build Enablement, Configuration & Release Management, and other skills are recommended.

• Develop innovative solutions to meet business process and application requirements
• Collaborate with team members to design and build applications
• Configure applications to ensure they meet the required specifications
• Provide technical expertise and guidance to the team
• Stay updated with the latest industry trends and technologies to continuously improve application development

Requirements

• Possessing ICT Assessment Certification for Software Developer by GovTech and NUS-ISS will be an advantage
• Experienced with on-job training and hands-on of geographic information systems (GIS) / geospatial data development and integration will be an advantage

Top 3 Core skills

1. Build management

2. Application development

3. Client management

Skills which are good to have

1. Functional business analysis

2. Business process reengineering

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24111

What will you do?

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What are we looking for?

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript, Mainframe.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC.
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Technical Product Manager

Internal Code: A24114

What will you do?

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

What are we looking for?

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Position Overview:

We are seeking a proactive Technical Support Specialist (L1 & L2) professional on behalf of our client. This role encompasses delivering Level 1 and Level 2 technical assistance, both onsite and remotely. The successful candidate will play a key role in troubleshooting, aiding IT projects, and coordinating tasks to ensure smooth operations for the client.

Main Responsibilities:

• Deliver Level 1 and Level 2 technical support through phone, email, and onsite interactions.
• Diagnose and resolve IT issues for customers both remotely and in person.
• Assist in coordinating and implementing IT projects.
• Set up, install, and maintain clients' hardware and software systems.
• Engage effectively with customers and internal teams to guarantee prompt resolutions.
• Support project managers in coordinating projects and managing tasks.

Qualifications We Seek:

• Proficient troubleshooting abilities in hardware, software, and networking environments.
• Strong communication skills and a team-oriented mindset.
• A positive outlook with a readiness to embrace challenges and learn new skills.
• Previous experience in IT support or technical project involvement is a plus.
• Capability to juggle multiple tasks and adapt to shifting priorities.

Why Consider This Opportunity?

• Work on innovative technical projects and gain valuable hands-on experience.
• Join a supportive team that encourages personal and professional growth.

How to Apply:

Please submit your CV and cover letter via the CareersFuture portal or email your resume to [email protected]

Only shortlisted candidates will be contacted. We look forward to exploring your potential!

By submitting your personal data and/or resume, you consent to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Tan Chee Beng | EA Reg No: R24121894

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

Job Description & Requirements

Responsibilities:

• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Prepare and install solutions by determining and designing system specifications, standards and programming.
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protect operations by keeping information confidential.
• Provide information by collecting, analyzing and summarizing development and service issues.
• Accomplish engineering and organization mission by completing related results as needed.
• Support and develop software engineers by providing advice, coaching and educational opportunities.
• First and foremost, developing software our users need.
• Collaborate with team to brainstorm and create new products.
• Grow engineering teams by interviewing, recruiting and hiring.
• Make informed decisions quickly and taking ownership of services and applications at scale.
• Work collaboratively with others to achieve goals.
• Be a persistent, creative problem ­solver.
• Remain cool and effective in a crisis.
• Stay on the leading edge of development practices
• Passionate about great technologies, especially open source
• Understand business needs and know how to create the tools to manage them.

Requirements

• Bachelor's degree in computer science or related field.
• Minimum 3 years of programming experience.
• Broad experience designing, programming, and implementing large information systems.
• Ability to provide in-depth evaluation and analysis of unique complex technological issues.
• Excellent analytical and problem-solving skills.
• Excellent organization and time management skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to lead others.
• Ability to exercise discretion and independent judgment in the performance of duties.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

Work done will be at the direction of the Principal Investigator (PI), and where relevant, the Industry Directorand Centre Director. As the Programme is interdisciplinary and multidisciplinary by nature, you will be expected to convey your domain expertise and edify others (and vice versa) in as productive, constructive, and collaborative a manner as possible.

You may be asked to participate in the development of use cases and delivery of proof-of-concept prototypes for government and industry partners in the areas of computable contracts and "rules as code". Experience in requirements analysis and agile, iterative methodologies will be useful at this stage.The work of the team will be largely determined by these use cases and customers. We will work with multipleuse cases so that we can abstract across them and develop generalized, reusable infrastructure. We will work with specific customers so we can build useful applications on top of that infrastructure.You will work as part of a team of research engineers, developers, and domain expertise and you will beexpected to actively participate in team meetings and text-based communications. You will be expected to be active members of the applied research community, by validating and contributing to advances in computational law.

As a Technical Project Manager, you will be required to work closely with and at the direction of the PI and Industry Director. This includes:

• Determining and planning the core requirements, deliverables, budget, and resources of a use case or research project
• Allocating tasks and designating responsibilities by identifying the specific skill sets of engineers
• Supervising the research team and monitoring progress of technical tasks on a daily basis,
• Leading project milestones tracking and ensuring that project objectives and timelines are met
• Identifying project challenges and problems and devising strategies to resolving them at both the team level and technical level
• Coordinating the team and developing effective communication plans and processes
• Collating project status update and reporting them regularly to the PI and Industry Director, including escalating any functional/timeline issues in a timely manner
• Organising meetings, setting the right agenda, recording outcomes and tracking open items to closure
• Managing risk, issue, dependency and ensuring mitigation plan
• Driving the recruitment for roles within the team to fill any skills gap
• Engaging with industry partners to understand business requirements and constraints
• reading academic papers, standards publications, and related material such as blog posts andpresentations
• Reading (and updating/commenting, relevant) existing software documentation
• creating presentations, video recordings, walkthroughs, etc. to document and explain research workdone
• writing (and presenting, if so decided by the PI) academic papers and materials for publication; and
• documenting in a sufficiently-detailed manner so as to share what you've learned.

• Bachelor Degree, and any experience with law and/or computer science, are a plus
• Degree holder with at least 5 years of relevant working experience
• Track record in leading, managing and delivering technology projects
• Good team player with excellent interpersonal and communication skills (written/spoken English)
• Strong experience in project management
• Excellent analytical, problem solving and stakeholder management skills
• Strong capabilities in producing project reporting
• Technical proficiency: GitHub, Asana, Slack, and all major forms of software methodology (Agile, Lean,Scrum, etc)
• Essential for the individual to be self-motivated, resourceful, and able to work independently
• Agile, with meticulous attention-to-detail, and well-organised
• Ability to multi-task and willingness to learn quickly and effectively
• Ability to be discrete and maintain confidential information
• Understanding of how to prioritize and respond accordingly
• A self starter who is able to work independently, and under pressure, while consistently exercisingsound judgment even when faced with ambiguity
• Be transparent and unafraid to challenge, ask questions or call out obstacles
• Excellent organizational skills and ability to roll up your sleeves to get things done

#LI-JN2