Business Development Manager (Cryptocurrency Exchange)

Working Days & Hours: 5 days | Mon-Fri: 9am to 6pm (12.30pm – 2pm lunch)
Working location: Tanjong Pagar
Salary: $3500 - $5000 + KPI Bonus

Job Responsibilities

• Expand overseas markets (with a focus on Japan, South Korea, Taiwan, Australia, USA, UK and Canada) and channels, seek high-quality projects and resources, independently handle new project development, business opportunity tracking, contract negotiations, and related tasks.
• Expand community channels: collaborate and expand partnerships with communities, media outlets, and key opinion leaders (KOLs), and maintain relationships.
• Market development: responsible for collecting market and industry information, collaborating effectively with the solution and product departments, possessing a high level of sensitivity and insight into the blockchain industry. Based on an understanding of the market, regulate the strategic layout of the market.

Job Requirements

• Relevant experiences in Cryptocurrency Exchange
• Specialization in Agency or Marketing Promotion to achieve result within 3 Months
• Existing overseas media, project, and high-quality KOL connections are preferred
• At least Bachelor Degree in Marketing/Business or its equivalent

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

JOB SUMMARY

• This role could be based in Singapore and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• The Global Recovery Strategy Manager will oversee the end-to-end strategy, management, and execution of recovery processes across multiple regions and markets. The primary focus will be on optimizing recovery outcomes through effective strategies, including but not limited to Non-Performing Loan (NPL) sales, restructuring initiatives, and innovative collection approaches. This role requires a strategic mindset, strong analytical capabilities, and the ability to manage cross-functional teams and complex stakeholder relationships

RESPONSIBILITIES

Strategy

Global Recovery Strategy Development:

• Design and implement recovery strategies that drive optimal financial outcomes, focusing on maximizing recoveries from distressed and non-performing assets.
• Collaborate with regional and local teams to tailor strategies according to market-specific nuances, regulatory requirements, and portfolio characteristics.

Management of NPL Sale Process:

• Lead the global NPL sale process, from portfolio segmentation and valuation to negotiation and execution of sales.
• Develop a robust framework for identifying eligible assets, pricing, and selecting buyers or investors for NPL portfolios. - Ensure all legal, regulatory, and compliance standards are adhered to during NPL sales, including the safeguarding of customer data.
• Manage relationships with external stakeholders, including debt purchasers, investors, legal firms, and consultants, to ensure smooth transaction execution.
• Analyze market trends and emerging opportunities to develop innovative and competitive sale structures.
• Track and report the performance of NPL sales to optimize processes and strategies for future transactions.

Business
Recovery Performance & Optimization:

• Monitor the performance of recovery strategies across various markets, ensuring alignment with overall risk and financial objectives.
• Use data analytics and performance insights to continuously optimize recovery processes, including dynamic adjustments based on portfolio performance.
• Implement benchmarking and best practices across regions to standardize and enhance recovery activities.

Processes

• Collaborate with senior leadership, finance, legal, and compliance teams to ensure alignment on recovery objectives and risk appetite.
• Provide insights and regular updates to stakeholders on recovery strategies, NPL sales progress, and key risk metrics.
• Coordinate with technology teams to enhance digital recovery platforms, automation, and data-driven decision-making tools.

People & Talent

• Working closely with country collections strategy and MI analyst
• fostering a culture of high performance and continuous learning.
• Ensure the team is equipped with the necessary tools and resources to succeed in their roles.

Risk Management

• The ability to identifying, assessing, monitoring, controlling and mitigating risks, identify key issues based on Operational Risk Framework and put in place appropriate controls and measures.

Governance

• To ensure that all collection activities are carried out in compliance with the agreed standards and
• with due recognition of the regulatory guidelines within the country, Group Collections and the overall OR framework.
• To ensure good control mechanisms are in place by at least quarterly governance forum with Team
• Leads and to ensure satisfactory audit clearance.
• To support the regular submission for CST, KCI, etc.
• Immediately highlight gaps or breaches identified to appropriate department or management. Ensure agreements are reviewed periodically as required by the process standards.
• Work with GIA & Country teams to ensure that conduct of Internal Audits & Peer Reviews are
• undertaken seamlessly & identified issues are resolved timely.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Collections Head/ Regional Heads
• Credit Risk Management team
• Product Team
• Risk Operations
• Collection Centre of Excellence
• Finance
• Supply Chain Management
• Legal and CFCC

Other Responsibilities

• Embed Here for good and Group’s brand and values in India/ GBS Collections [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 8+ years of experience in collections strategy, recovery management, NPL Sales, or related areas, with a strong focus on global or multi-market environments.
• Strong analytical skills, with experience in leveraging data to drive insights and decision-making.
• Excellent leadership and stakeholder management skills.
• Bachelor's or master’s degree in finance, Economics, Business, or a related field.
• SAS/SQL knowledge preferred

Role Specific Technical Competencies

• Collections strategy, recovery management, NPL Sales, or related areas
• Strong analytical skills, with experience in leveraging data to drive insights and decision-making.
• SAS/SQL knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Role Profile

This role supports the planning and execution of projects through monitoring project progress and following up with stakeholders on the completion or delay of project phases.

Key Responsibilities:

• Managing site progress, technical specifications and manpower resources
• Running the project within the allocated budget
• Sizing up the costing for variation order if there is additional and alternation work
• Preparing the project implementation schedule, carrying out the implementation, monitoring delivery, site installation, inspection and handover schedule in accordance to planned project schedule
• Conduct project meetings, site surveys, prepare project submissions, system designs and installation drawings
• Communicating with stakeholders regarding project needs and goals
• Contribute to the planning and development of projects
• Supporting the coordination and management of projects
• Researching information as required
• Admin tasks such as preparing invoices, estimates, scheduling meetings
• Keeping track and reporting on project progress

Competence (Knowledge, Skills and Abilities):

• Understanding and knowledge of the Singapore security and surveillance sector and its operating environment
• Understanding and knowledge of the Singapore security and surveillance technology in their limitations and applications
• Skills in relating to and servicing the end-users with a win-win mind set
• Skills in people management and employee development

Requirements:

• Full understanding of design and approval process
• Ability to handle multiple responsibilities in a fast paced and performance driven environment
• Able to converse well with customers on enquiries
• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction

Education & Experience:

• Degree in Electronics & Computer Engineering or related discipline
• Minimum 9 years of engineering or IT experience, with 6 years’ experience in the management and implementation of Integrated Security Management System (ISMS) works
• Non-Degree holder with minimum 12 years of relevant experience may be considered

Responsibilities

Overall supervision of assigned projects, to ensure timely completion of projects,

Within the approved budgets set by the Project Manager and the management.

Plan and prepare all project micro and/or master program with indication of Critical Path to complete assigned projects in a timely manner.

To liaise with all subcontractors, consultants and owners on project matters and to resolve all technical discrepancies and site issues.

To supervise and ensure that acceptable workmanship and quality of projects are obtained to the management and consultants’ approval.

To attend, prepare and report on project progress, milestones and targets during meetings.

To organise and to chair regular site meetings with subcontractors, NSCs and suppliers.

Any other adhoc projects and duties as assigned by management.

Requirements

Minimum Diploma Holder in Civil Engineering & Construction

Minimum 5 years relevant experience in civil, structural & architectural work

( Preferred Work Experience in Semi Detached House )

Literacy in Microsoft Excel, Words, Powerpoint. Knowledge in Autocad & Microsoft Project has added advantage

Responsibility:

Business Analysis

• Develop specialised knowledge of how technology enables business/data operations.
• Clarify business needs and translate them into effective technical plans and specifications.
• Perform detailed requirements analysis for development projects.
• Identify opportunities to enhance/streamline processes, operations, and systems.

Technical Project Management

• Manage DX development projects from conception to implementation.
• Ensure business needs are well-understood and robustly addressed by technology vendors.
• Monitor progress, track milestones, and adjust project plans for successful delivery.
• Manage stakeholders and vendors to ensure adherence to scope, cost, and schedule.

Risks, Issues & Process Management

• Identify, report, and manage risks/issues.
• Perform business impact assessments on transitioning from the “as-is” to “to-be” state.
• Ensure technical and process documentation is maintained and up-to-date.
• Ensure adherence to all applicable policies and governance requirements (Data Privacy and Information Security, PDPA, IT Policies etc), including conducting periodic audits.
• Propose measures to tighten/streamline policies/governance procedures as needed.

Stakeholder and Change Management

• Create and implement business readiness plans, covering IT deployment, data migration, and business enablement to drive successful solution adoption.
• Engage regularly with business stakeholders, project sponsors, and delivery teams to develop/execute change management plans and monitor feedback.
• Monitor progress and prepare regular company and management updates as needed.

Requirements:

• Minimum Degree in IT, Project Management, Business or related fields
• Relevant industry certification(s) such as PMP (Project Management Professional), CBAP (Certified Business Analysis Professional), PMI-ACP (PMI-Agile Certified Practitioner), CSM (Certified Scrum Master), ITIL (Information Technology Infrastructure Library), etc.
• Min. 4 years working experience in a technical project management role.
• Familiarity with DevOps/DevSecOps methodologies and tools.
• Understanding of application architecture and design principles.

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

PURPOSE:

To work with internal stakeholders and vendors to develop and implement Global/ Regional Standard Process on business enhancement initiatives to enable new business growth (Business Solution) while maintaining strength in the core business.

This entails taking responsibility for project requirement gatherings; establishing To-Be business processes by analysing As-Is and recommend improvements; work with stakeholders (internal and external) on implementation.

RESPONSIBILITIES & TASKS:

This role will involve designing business enhancement initiatives and work will multiple stakeholders to develop Global/ Regional Standard Process and implementation based on Industry Best Practice. Main responsibilities include:

• Drive process standardization by consulting subject matter expert on business processes as well as technical team on systems.
• Maintain appropriate knowledge on various functional area in Finance such as O2C (Order to Cash), C2B (Contract to Billing), P2P (Procure to Pay) and others master data functional knowledge such as Product Master, Pricing.
• Handle business, project, resources issues proactively and escalate appropriately.
• Work collaboratively in the design and implementation with both internal (functional/ cross functional) and external stakeholders.
• Writing management report, technical and associate documents with the project.
• Perform change management.
• Supervise efficient working staff and provide feedback for employees.
• Perform other related duties and assignment as required by adapting to competing demand, organizational changes, and new responsibilities.

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

Min Education / Other Technical / Professional Qualification Level:

Good Degree in Business Management/ Engineering/ Science;

Essential and Desired Experience:

1. Experience in managing stakeholder expectation with good influencing & negotiating skills.
2. Knowledge in the analysis of business requirements and experience in solution design.
3. Ability to communicate with all levels of staffs and management team.
4. An effective team player who is self-driven, able to work independently within a fast paced environment under tight deadline and able to manage ambiguity
5. Excellent interpersonal at all levels and ability to work in multicultural workplace.
6. Written and verbal communication (technical writing is a plus).

Education/ Professional Requirements:

1. Experience in developing requirements and must be able to transform an idea/ strategy into execution thru project implementation.
2. A solid background in the functional and system in the domain such as O2C (Order to Cash), C2B (Contract to Billing), P2P (Procure to Pay).
3. Critical thinking and analytic orientation in problem solving and decision making with a long-term perspective.
4. A good teamwork with the ability to work with cross functional team and bridging the gap between the business and technology.
5. Experience in managing improvement project implementation.

Min Years of Experience and knowledge:

• 5 years or more relevant experience;
• 3-5 years working as Change or People Managers

· Assists in planning, organizing and carrying out project management activities to ensure that assigned projects are executed in a smooth and effective manner to achieve and exceed the cost, quality, timelines and customer satisfaction objectives;

· Assists to ensure that safety procedures are incorporated in all project management activities and takes initiatives to promote a safety working culture;

· Understands contract documentation in conjunction with B.Q. and material specifications;

· Assists in planning for site mobilization and work sequential execution;

· Assists in preparing works schedules and master programs;

· Assists in monitoring project cost budgets and ensuring that desired profit margins are achieved through cost containment, material wastage control, etc;

· Assists in ensuring project performance through close supervision, site checks, close monitoring of site progress and swift resolution of any quality and work schedule issues;

· Assists in ensuring that shop drawings are completed and submissions to the authorities are carried out in a timely manner with Drafting Department;

· Assists in conducting daily meetings with project team members and ensuring that latest changes are communicated to all project staff;

· Attends project kick-off meetings, ongoing meetings and project closure meetings with clients, consultants and other parties;

· Assists in conducting Mass Tool Box meeting with Safety personnel;

· Assists in tracking project performance closely to ensure that projects perform according to agreed schedule, quality and costs;

· Assists in ensuring effective compliance of contractual terms and the full and final settlement of project accounts;

· Assists in updating project development performance in monthly management meetings;

· Assists in ensuring that risk management is taken into account in all project management activities;

· Liaises with suppliers and sub-contractors on contractual matters;

· Assists in responding to consultants’ and requests from others in a pro-active and timely manner;

· Assists in the supervision and motivation of project team members and in promoting teamwork;

· Assists in the deployment of resources and maintenance of duty rosters;

· Liaises with relevant stakeholders effectively to execute the projects in a seamless manner and mitigates any issues that arise;

· Assists in ensuring the execution of projects in accordance with established procedures;

· Assists in ensuring that progress and other reports are prepared in a timely manner as required;

· Assists in project documentation including email communication;

· Assists in verifying sub-contractor claims and material orders with Quantity Surveyors;

· Any other duties as may be assigned.

We are seeking an experienced and passionate Business Development Specialist to join our team. The ideal candidate should have a proven track record of successfully developing B2B clients from the ground up (from 0 to 1). This role requires exceptional market expansion skills and the ability to accurately identify target customers, with strong expertise in overseas lead generation, product demos, and telemarketing to drive business growth in international markets.

Responsibilities:

• B2B Customer Acquisition from 0 to 1: Identify and secure new sales opportunities through inbound lead follow-ups, cold calling, emails, and social media outreach.
• Lead Qualification: Engage with potential customers to understand their needs, qualify leads, and assess product-market fit (PMF).
• Sales Pipeline Management: Manage and track the sales pipeline of prospects, ensuring timely follow-ups and accurate reporting within the CRM system.
• Collaboration: Work closely with the sales and marketing teams to iterate on sales materials and storytelling strategies to enhance conversion rates.
• Market Research: Monitor industry trends, competitor activities, and identify breakthrough growth opportunities.
• Feedback Mechanism: Provide valuable feedback to the product and marketing teams based on customer interactions to optimize our product and
  messaging.

Requirements:

• Education: Bachelor’s degree or higher from a top-tier university.
• Experience: At least 2 years of relevant experience in business development, with a preference for candidates with experience in B2B SaaS and AI industries. Strong understanding of business expansion from 0 to 1 is highly desirable.
• Language Skills: Proficiency in English is required, with excellent verbal and written communication skills to effectively deliver product demonstrations and engage with customers. Proficiency in Chinese is a plus.
• Personal Attributes: Results-oriented with the ability to work adaptable, with a quick response to market changes and customer needs.

Job Description & Requirements

Job brief

If you live and breathe marketing, we need to talk. We’re looking for a flexible and versatile marketer who will be responsible for the growth of our inbound sales channels.

Business Development Assistant Manager responsibilities include tracking and analyzing the performance of advertising campaigns, managing the marketing budget and ensuring that all marketing material is in line with our brand identity. To be successful in this role, you should have hands-on experience with web analytics tools and be able to turn creative ideas into effective advertising projects.

Ultimately, you will help us build and maintain a strong and consistent brand through a wide range of online and offline marketing channels.

Good knowledge in Indian cuisine

1. Maintain smooth operations of the outlet

2. To oversee the kitchen and design exceptional menus

3. Purchase of kitchen goods, manage daily kitchen operations within budget guidelines and to the highest standard and to train new staffs.

4. With at least 15 years of experience

5. Manage compliance with food and beverage hygiene policies and procedures.

6. Able to make roti prata, nasi briyani, tandoori chicken and south indian cuisine

· Proven work experience as a Business Development Assistant Manager

· Hands-on experience with various kitchen equipment

· Advanced knowledge of culinary, baking and pastry techniques

· Leadership skills

· Ability to remain calm and undertake various tasks

· Excellent time management abilities

· Up-to-date knowledge of cooking techniques and recipes

· Familiarity with sanitation regulations

· Culinary school preferred

Responsibilities

· Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door

· Deploy successful marketing campaigns and own their implementation from ideation to execution

· Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groups

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

· Developing strategies and tactics to boost the company’s reputation and drive qualified traffic

· Deploying successful marketing campaigns from ideation to execution

· Experimenting with various organic and paid acquisition channels

· carries out independent judgment in making company policies

· participates in budget planning and monitoring of income and expenses

· develops the company's cultures and promotes transparency and teamwork in each department

· identifies key sources of investment and organises fundraising events

· represents the organisation at corporate and social events to network and improve the brand's image

· reports and assesses progress in the company's meeting

· oversees the company's hiring process by recruiting, interviewing and organising training for old and new employees

· develops partnership with the organisation stakeholders, industry regulators, investors and other significant individuals in the business

· collaborates with the board of directors to create and implement plans to attain the business objectives

· identifies risks and opportunities in the business environment to avoid conflict and advance business interest

· complies with internal policies and external regulations

· ensures the safety and maintenance of all company records

Requirements

· Demonstrable experience in marketing together with the potential and attitude required to learn

· Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate

· Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)

· Experience in setting up and optimizing Google Adwords campaigns

· Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets

· A sense of aesthetics and a love for great copy and witty communication

· Up-to-date with the latest trends and best practices in online marketing and measurement

· Able to travel to Asian Country for at least 6 months per annual

· With Singapore Class 3 & 4 Driving licence

· Able to make roti prata, nasi briyani, tandoori chicken and south indian cuisine

· Able to communication in English, Chinese, Tamil, Vietnam, Thai and Malay

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Sustainability Project Manager

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose and values.

Our team is growing, and we are hiring a Sustainability Project Manager. He / She will report to the Procurement Director for Sephora South-East Asia and Oceania and will work closely with Sephora’s Global Sustainability Team.

You will shine here if you enjoy…

• Coordinating Sephora’s Regional Sustainability strategy
• Promoting the Regional Sustainability priorities and targets
• Implementing the strategy in the different markets in cooperation with the local teams by

1. Providing support for change to turn sustainability into a competitive advantage
2. Bringing your expertise to support the implementation of the sustainability strategy
3. Supporting local teams and the network of Sustainability Ambassadors in all our regional markets in their execution of country roadmaps to achieve the Group’s sustainability commitments

• Ensuring that the sustainability projects and initiatives are aligned with the regional sustainable strategy
• Implementing, coordinating, and monitoring various Global sustainability projects in different areas including sustainable packaging, waste, circular economy, climate, energy
• Preparing materials for the various sustainability committees
• Identifying, formalizing, and sharing sustainable best practices across our countries and operations
• Supporting the countries where Sephora operates to implement the Regional Sustainability Strategy, and various projects
• Supporting the sustainability reporting

We would love to hear from you if you are/have…

• Passionate about sustainable development, you’re resilient, perseverant, team-oriented and you demonstrate a collaborative spirit. You know how to set up communication channels that encourage collaboration
• Prior exposure / past experience in driving projects surrounding sustainability, across geographies
• Experience in project management in an international environment
• Organized, structured and rigorous, you have the ability to adapt and prioritize your work
• Good interpersonal and influencing skills and the ability to listen and moderate collaborative meetings
• Proficient in English (both oral and written)
• Expert in MS Excel and PowerPoint and know how to use all its functions to produce impactful presentations and adapting the content to your audience

While at Sephora, you’ll enjoy…

1. The people: You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
2. The learning: We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
3. The culture: As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

• Oversee and coordinate multiple engineering projects from initial concept to completion, ensuring adherence to budget, timelines, safety protocols, and quality standards.
• Prioritize tasks and allocate personnel effectively to optimize resource utilization and meet project deadlines.
• Assist in preparing bid proposals for new projects while ensuring compliance with company policies and guidelines.
• Evaluate and authorize significant changes affecting the project's scope, budget, or timeline.
• Lead complex or critical engineering projects, tracking progress and performance against established plans.
• Identify and address operational challenges to minimize delays.
• Select, mentor, and develop project team members with operational roles to help the organization meet its business objectives and adhere to relevant regulations.
• Ensure compliance with organizational and governmental safety standards, and consistently meet customer safety and quality specifications.
• Allocate financial and human resources to enhance productivity, while supervising project expenses and managing resources within budget constraints.
• Analyze and approve project investments that align with organizational needs.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Job Description:

• Assisting CSO and management team to plan and direct theorganization’s strategic and long-range goals.
• Assisting CSO and management team to design/revise the organization’s business strategies and long-range goals through plan-do-check-act activities.
• Assisting management team to monitor the regular business reviews, proactive data analysis and strategic planning.
• Support by leveraging with internal & external stakeholders to identify strategic priorities, develop initiatives, and build long-term strategic plans to drive growth.
• Responding quickly and effectively to change and ambiguity.
• Creating and communicating a clear strategic vision for the business.
• Working through conflict to get win-win results.
• Lead the activities of the strategy team on competitive market research.
• Effectively managing a team of strategy analysts and creating an environment that is conducive to teamwork, innovation and objectivity, which motivates a highly competent, driven and productive team.

Job Requirements:

• Bachelor’s degree from an accredited four-year institution majoring in business, finance, accounting, marketing, economics or a related field is preferred.
• At least 3 years working experience in strategy planning and/or development positions, preferably in a fast paced and dynamic business environment.
• A proven track record in evaluating growth strategies and speaking with senior stakeholders.
• Must be comfortable working in a fast-paced, busy, and somewhat stressful environment while working under pressure and meeting deadlines.
• Strategic thinker with networking aptitude.
• Must have strong PC skills, including advanced knowledge of MS Office (Excel/PowerPoint/Word) and intermediate level database skills.
• Outstanding communication and interpersonal skills
• Experience of e-waste or battery recycling industry.
• Take initiates and able to motivate team members for improvement.

Responsibilities:

1. Strategic Planning and Execution: Assist in formulating and executing business strategies to drive company goals.
2. Process Optimization: Improve business process efficiency and optimize resource allocation.
3. Data Analysis: Analyze operational data, support decision-making, and monitor KPIs.
4. Cross-Department Collaboration: Communicate and collaborate with various departments to ensure smooth project progress.
5. Project and Team Management: Manage key projects and foster team development.
6. Cost and Risk Management: Control operational costs and identify and mitigate risks.

Requirements:

1. Educational Background: Bachelor’s degree or higher in Business Administration or a related field.
2. Experience: 3-5 years of management experience in business operations or a related field.
3. Skills: Excellent communication and analytical skills; familiarity with data analysis tools.
4. Other: Strong teamwork and the ability to handle pressure and complex issues effectively.

### 工作地点 / Location:

**新加坡/深圳/东莞/苏州**

Singapore/Shenzhen/Dongguan/Suzhou

### 汇报对象 / Reports to:

**市场开发中心负责人 / Head of Business Development**

---

### 岗位职责 / Key Responsibilities:

1. **全球与国内客户业务拓展 / Global and Domestic Business Development**:

- 负责公司在全球范围内的市场业务开发，特别是国际大品牌客户的拓展，同时兼顾国内品牌客户的开发。

Responsible for business development on a global scale, focusing primarily on developing major international brand clients, while also targeting domestic brand clients.

- 利用现有资源及行业人脉，发掘新的业务机会，扩大全球和国内客户基础。

Leverage existing resources and industry connections to identify new business opportunities and expand both global and domestic customer bases.

- 制定并实施销售计划，确保达成全球和国内市场的既定销售目标。

Develop and execute sales plans to meet or exceed established sales targets in both global and domestic markets.

2. **客户关系管理 / Client Relationship Management**:

- 维护与现有客户的合作关系，定期跟进客户需求，确保持续的业务增长。

Maintain and manage relationships with existing clients, regularly following up on their needs to ensure continued business growth.

- 处理客户的问题与反馈，确保客户满意度，提供优质的售后服务。

Handle client issues and feedback to ensure customer satisfaction and provide excellent post-sales service.

3. **市场研究与竞争分析 / Market Research and Competitive Analysis**:

- 进行市场调研，分析市场趋势、竞争对手的活动以及行业动态，为公司业务决策提供支持。

Conduct market research to analyze trends, competitor activities, and industry dynamics to support business decisions.

- 为公司产品和服务的市场定位提供建议，挖掘新的市场机会。

Provide recommendations for the market positioning of company products and services, identifying new market opportunities.

4. **销售策略与执行 / Sales Strategy and Execution**:

- 制定全球和国内市场的销售策略，推动产品在不同地区的推广与销售。

Develop and implement sales strategies for both global and domestic markets, driving product promotion and sales in various regions.

- 根据市场情况，灵活调整销售计划和策略，确保业绩目标的达成。

Adjust sales plans and strategies flexibly based on market conditions to ensure performance targets are met.

5. **跨部门合作 / Cross-department Collaboration**:

- 与公司研发、生产、供应链等部门密切合作，确保客户需求能够得到及时反馈和落实。

Collaborate closely with R&D, production, and supply chain departments to ensure customer needs are promptly addressed and fulfilled.

- 协助市场和销售团队的产品培训，确保团队对产品有深入了解，能够准确传达产品价值。

Assist in product training for the marketing and sales teams, ensuring they have a deep understanding of the products and can accurately communicate the product value.

---

### 任职要求 / Job Requirements:

1. **学历背景 / Education**:

- 本科及以上学历，市场营销、国际贸易、工商管理或相关专业优先。

Bachelor's degree or above, preferably in Marketing, International Trade, Business Administration, or related fields.

2. **工作经验 / Work Experience**:

- 10年以上业务拓展或销售相关工作经验，具有丰富的行业资源，在全球大品牌客户及国内品牌客户的拓展方面有成功经验。

At least 10 years of experience in business development or sales, with extensive industry connections and resources, and a proven track record in developing both global major brands and domestic clients.

- 在消费电子、机械结构、自动化设备或类似行业有销售经验者优先。

Sales experience in consumer electronics, mechanical structures, automation equipment, or similar industries is preferred.

3. **技能要求 / Skills**:

- 具备出色的市场开发和客户管理能力，能够独立开拓全球大品牌客户，并维持长期合作关系。

Strong business development and client management skills, able to independently develop major global brand clients and maintain long-term relationships.

- 具备优秀的沟通能力和谈判技巧，能够与各层级客户建立良好的合作关系。

Excellent communication and negotiation skills, able to build good relationships with clients at all levels.

- 熟悉市场分析和竞争对手研究，能够快速适应行业变化并提出应对方案。

Familiar with market analysis and competitor research, able to quickly adapt to industry changes and propose solutions.

4. **语言能力 / Language Skills**:

- 具备良好的中英文沟通能力，能够进行双语的业务沟通和谈判。

Proficient in both Chinese and English for bilingual business communication and negotiation.

5. **个人素质 / Personal Qualities**:

- 结果导向，具备较强的目标管理和执行能力，能够独立完成全球和国内的销售目标。

Results-oriented, with strong goal management and execution skills, capable of independently achieving both global and domestic sales targets.

- 具备良好的团队协作能力，能够与跨部门合作推动业务发展。

Strong team collaboration skills, able to work across departments to drive business development.

---

### 薪资待遇 / Compensation and Benefits:

- **底薪 + 提成**：提供具有竞争力的底薪和丰厚的销售提成，激励员工业绩提升。

Base salary + commission: Competitive base salary with generous sales commissions to incentivize performance growth.

- 完整的员工福利计划，包括医疗保险、年假等。

Comprehensive employee benefits, including medical insurance, vacation leave, etc.

A provider of comprehensive security solutions in Singapore, is seeking a dynamic and results-driven Business Development Manager to join our team. With a strong reputation for delivering top-tier security services, we are dedicated to protecting our clients' assets and ensuring peace of mind.

In this role, you will be responsible for expanding our customer base and driving revenue growth by identifying new business opportunities, developing and implementing effective sales strategies, and building and maintaining strong relationships with clients. If you're passionate about the security industry and thrive in a fast-paced, growth-oriented environment, we want to hear from you.

Responsibilities

• Identify new business opportunities by researching and analyzing market trends and customer needs in the security industry.
• Build and maintain strong relationships with new and existing clients to meet sales targets and drive revenue growth.
• Conduct market research to understand potential clients and the competitive landscape.
• Create and deliver compelling sales proposals that showcase the value of our security services.
• Develop and implement pricing strategies to optimize profitability, including competitive analysis and pricing optimization.
• Collaborate with the operations team to ensure service delivery aligns with client needs and expectations.
• Strategize business expansion, balancing financial goals with customer satisfaction.
• Attend industry events and networking sessions to promote company services and build business relationships.
• Prepare regular reports on sales performance, market trends, and competitor activity.
• Work closely with senior leadership to support the company’s strategic goals and vision.

Requirements

• 3-5 years proven experience in the security industry, with a strong understanding of market trends, services, and client needs.
• Established network of business contacts within the security sector, with the ability to leverage these relationships to drive business growth.
• Track record of success in sales, business development, or account management, particularly in achieving revenue targets.
• Strong negotiation and presentation skills, with the ability to create compelling proposals and close deals.
• Ability to conduct market research and competitive analysis to identify new business opportunities.
• Excellent communication and relationship-building skills to maintain strong client relationships and foster new connections.
• Strategic thinking with experience in developing and implementing pricing strategies and business expansion plans.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.

Benefits:

• Salary negotiable based on experience and industry expertise.
• Performance-based incentives to reward high achievers and drive growth.
• A dynamic and growth-focused work environment, with opportunities to influence strategic direction and business expansion.
• Collaboration with senior leadership, providing exposure to high-level decision-making.
• Flexibility and autonomy in managing client relationships and business development initiatives.

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Role: Wealth Planning Manager (Consumer Banking)

Duration: Permanent

Location: Singapore

Your background:

• You have a Bachelor's degree from a recognised university or a diploma from a local polytechnic.
• You are interested in financial planning or wealth management. Prior work experience is not a requirement.
• You enjoy interacting with people, are a good communicator and able to conduct yourself professionally.
• You are willing to work on a flexible schedule
• Candidates with more years of relevant financial advisory experiences will be considered for Senior Wealth Planning Manager or Deputy Team Head job position.

Requirements:

• We offer attractive remuneration and a comprehensive benefits package.
• We also have a recognition program that provides qualifying employees the opportunity to travel to exciting overseas destinations.
• We will provide you with structured training and on-the-job training to help you develop the skillsets you need for a career in financial planning and wealth management.
• We have digital capabilities that enable hybrid work, giving you the ability to work from anywhere (from the branch/office, from home, while out meeting customers).

• Lead the tender team to prepare tender submission for new building construction projects.
• Handle tender works and provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Check tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Manage the presentations, risk matrix, information to top management to get approval for bidding.
• Prepare technical & commercial bids as per the tender requirements.

Requirements:

• Degree in Civil Engineering recognised by the PE Board.
• At least 7 years as a Project Manager experience in tendering of new Building Construction Projects in Singapore for Mega Projects.
• Strong knowledge in all aspects of construction projects including budgeting, and scheduling and able to understand project implications.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Benefits:

• Competitive salary of up to $4,700 + variable bonus + AWS
• 5-day work week (Monday to Friday) with regular hours for work-life balance
• Opportunities to develop and execute strategic sales plans in logistics
• Gain experience with international and intra-Asia market development
• Collaborative work environment with cross-functional team involvement

Job Description:

We are looking for a Business Development Manager to drive growth and develop innovative marketing strategies. Focusing on local and intra-Asia markets, you will build and maintain strong relationships with clients and partners, negotiating advantageous terms and working closely with in-house experts. This role combines strategic planning, relationship building, and proactive sales execution to increase overseas routing orders (RO) and enhance customer loyalty.

Roles & Responsibilities:

• Develop new business opportunities and drive client acquisition
• Build and nurture relationships with existing clients to identify sales leads
• Serve as the primary point of contact for client inquiries and feedback
• Conduct market research to identify potential clients and emerging trends
• Design and execute sales strategies to meet revenue and growth targets
• Work with the sales team to develop proposals and presentations
• Negotiate terms with clients, ensuring beneficial agreements
• Collaborate with internal teams (operations, customer service) for seamless delivery
• Provide regular sales reports and insights to the management team
• Maintain high customer satisfaction through proactive communication and problem-solving
• Stay updated on industry trends and competitor activities
• Handle tenders, RFQs, and Bids as needed

Requirements:

• Proven experience in business development or sales within the logistics sector
• Strong understanding of local and intra-Asia markets
• Excellent communication and negotiation skills
• Ability to work independently and collaboratively in a team
• Proficient in sales strategy development and client relationship management

Additional Information:

• Salary: Up to $4,700 basic + variable bonus + AWS
• Working Location: Alps Ave, Singapore 498801 (Second Office)
• Working Days: Monday to Friday, 9am - 6pm

About the company:

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

Responsibilities:

· Identify and pursue new business opportunities within the EV charging sector.

· Conduct engaging sales presentations to introduce and update customers on EV charging solutions.

· Build and maintain strong relationships with potential clients, fostering close partnerships.

· Track and analyze project pipelines to support strategic business planning.

· Develop and execute effective sales strategies to drive business growth.

· Assess customer needs and define product requirements through market research and analysis.

· Collaborate with marketing teams and serve as an ambassador for the EV charging team.

Requirements:

· Bachelor’s degree in engineering is preferred, ideally with a focus on electrical engineering.

· At least 1 year of experience in the EV charging industry is preferred.

· Proven skills in business development, sales, and client relationship management.

· Knowledgeable about EV charging industry trends and market dynamics.

· Strong negotiation and communication abilities.

· Able to work independently as well as in collaborative team environments.

· Results-oriented with a commitment to delivering high-quality outcomes.

Why join us?

At Huawei, we are committed to fostering a vibrant, inclusive, and innovative environment where our employees can thrive. We believe that our employees are our greatest asset, here’s what you can expect when you join our team:

· Competitive compensation package

· Comprehensive medical and dental coverage

· Transportation reimbursement and mobile allowance

· Fun employee engagement and team-building activities

Position: Solar Project Manager

• Monday-Friday (9.00 - 6.00pm)
• Address: Kallang
• Salary : $4,000-$5,000

Requirement:

• Diploma/Degree in Electrical Engineering or related fields

• 3-4 Years of experience in Mainly Solar project management

• Candidate with experience in solar project execution will be in advantage

• Knowledge in energy modelling software (PVsyst), Autocad and construction modelling software

Job Scope:

1. Project Planning and Execution:
2. Develop comprehensive project plans for solar energy systems , outlining scope, objectives, deliverables, and timelines.
3. Coordinate with engineering, procurement, and construction teams to ensure project milestones are met
4. Monitor project progress and implement necessary adjustments to achieve project goals.
5. Stakeholder Management:
6. Collaborate with internal teams, contractors, suppliers, and regulatory agencies to ensure alignment with project requirements for both solar and EV infrastructure projects.
7. Serve as the primary point of contact for client communication, addressing inquiries, concerns, and providing regular project updates.
8. Budget and Resource Management:
9. Prepare and manage project budgets for solar, forecasts, and expenditures.
10. Procure necessary materials, equipment, and resources to support project activities for both solar and EV infrastructure projects.
11. Identify cost-saving opportunities and implement efficient resource utilization strategies.
12. Quality Assurance and Compliance:
13. Implement quality control measures to ensure adherence to industry standards and project specifications for both solar and EV infrastructure projects.
14. Monitor regulatory compliance and obtain necessary permits and approvals for project implementation.
15. Risk Management:

a. Identify project risks and develop mitigation strategies to minimize potential impacts.

b. Proactively address issues and challenges to maintain project momentum and achieve successful outcomes.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client is from Oil and Gas industry, a local leading player. They are looking for a Project Operations Manager for the next phase of their business. They are located in West.

Duties of Project Operations Manager:

• Collaborate closely with Operations and Project teams to evaluate and ensure the safe and efficient delivery of projects.
• Manage the interface between Operations and Projects throughout all stages, from concept to final handover.
• Ensure project execution does not compromise terminal safety or reliability, proactively managing potential risks.
• Provide regular project progress reports and align with senior management.
• Develop resourcing plans for project management and coordinate staffing needs with HR.
• Lead, coach, and develop any direct reports.
• Foster a positive and collaborative work environment.

Requirements

• Min Degree in Engineering related field.
• Min 8 years of project operations experience in Oil & Gas or Petrochemical industry
• Experience in leading a team

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description

• Industry/ Organization Type: Wholesaler & Manufacturer/ AV Equipment
• Position Title: Project Manager (Audio Visual)
• Working Location: Kallang
• Working Hours: 5 Days (Mon – Fri, 9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Lead, mentor, and manage cross-functional internal teams, including, AV Designers, Drafters, Engineers, Site Engineers, and Safety Officers.
• Collaborate closely with external stakeholders such as Consultants, Main Contractors, Subcontractors, Manufacturers, and Suppliers to ensure the seamless execution and timely delivery of projects.
• Study and analyze schematic designs and construction drawings to create accurate AV construction drawings.
• Oversee project schedules, budgets, and change orders, and manage the Bill of Material (BOM).
• Maintain good relationships with clients, ensuring their expectations are managed.
• Ensure compliance with all relevant regulations, standards, and safety protocols throughout the project lifecycle.
• Plan, manage, and allocate necessary resources to ensure project timelines and goals are met.

APPLY NOW!!!

• Minimum Diploma in any discipline.
• At least 3 years of proven experience in project management for construction sites or A&A works (preferably in M&E or ELV solutions such as CCTV or structured cabling).
• Ability to interpret construction drawings and AV schematics drawing.
• Excellent communication and team management skills.
• With experience in interpreting BIM modelling and/ or with technical knowledge in Audio Visual Products is a plus.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70212 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description & Requirements

• ⁠Liaise with vendors/sub- contractors, in-house designers, mall managements and clients.

• Coordinate and manage full life cycle renovation projects.

• To ensure site matters tallies with the design drawing and design intent.

• Ensuring timely and smooth project handover within stipulated timelines.

• Tracking and reporting on project progress weekly.

• To prepare Project Timeline for Principal's review, and to present to Client for approval prior to

starting work.

• Conduct Quality Checks.

• To ensure defect check prior and after each renovation work, and ensure defect rectification to be satisfactory to the company standard before handing over to Client.

• To ensure day to day defect rectification raise by existing or future clients are arranged for rectification on a timely manner.

• To arrange the list of Contractors catered for the project prior to the start of the renovation work, and to present to Principal for approval before asking for costing from the Contractors.

• Being the key single interface between the company and clients, obtain client's feedback and resolve project related issues such as payments, etc.

Qualifications:

• At least 4 years of project management and related experience.

• Effectively bilingual in English and Mandarin to liaise with Mandarin-speaking clients, vendors, and contractors.

• Proficiency in Microsoft Office.

Who are we looking out for:

• Passionate.

• Meticulous and detail-oriented.

• Proven ability to solve problems creatively.

• Strong familiarity with project management and best practices.

• Experienced in seeing projects through the full life cycle.

• Strong initiative, communicative skills, dynamism, and resourcefulness.

• Proven ability to complete projects according to outlined scope and timeline.

• Able to work independently and self-motivated

Job Summary:

We're seeking an experienced Business Development Manager to drive growth in our payment business, foster strategic partnerships, and expand our global reach. The ideal candidate will have a strong background in cross-border payments, excellent communication skills, and a proactive approach to business development.

Key Responsibilities:

1. Develop and maintain strategic partnerships with overseas manufacturers, game developers, and payment providers to enhance our payment business.
2. Conduct market research to identify trends, opportunities, and challenges in the payment industry, focusing on the gaming sector.
3. Explore and optimize new payment channels globally, ensuring seamless integration and efficiency.
4. Liaise with internal and external stakeholders to communicate business needs and requirements.
5. Meet stage-wise targets, expand market coverage, and increase market share.

Job Requirements:

1. Minimum 2+ years of experience in business development, supplier management, or related roles in cross-border payments, e-commerce, or internet companies. Experience working with overseas game companies is desirable.
2. Bachelor's degree or higher.
3. Fluency in English (spoken and written); proficiency in Mandarin is advantageous to speak to Mandarin-speaking customers
4. Strong analytical, research, and problem-solving skills, with ability to collect, organize, and analyze data accurately.
5. Proven business negotiation skills, business acumen, and proactive approach.
6. Rigorous, efficient, and team-oriented work attitude.

Industry: Health, Wellness

We are seeking a dynamic and results-driven Business Development cum Operations head to lead our growing chiropractic brand with TCM, functional wellness , and orthotic service. The ideal candidate will be responsible for overseeing the daily operations of multiple branches, collaborating with the marketing team, bringing in new sales, and developing the business. This position requires a deep understanding of business development, marketing, and operations management.

Key Responsibilities:

Business Development, Sales & Marketing

• Lead sales forecasting and reporting
• Plan for more outlets via organic expansion or franchising model
• Prepare Monthly Sales and service reports for Management.
• Monitor financial performance and make strategic decisions to optimize profitability
• Develop and execute business development strategies to increase revenue and profitability
• Conduct market research to identify new opportunities for growth and expansion
• Collaborate with the marketing team to create and implement effective and proper marketing campaigns to generate ROI
• Work with franchisees/outlet managers to ensure they are meeting brand standards and support them in growing their businesses
• Build relationships with key stakeholders, including suppliers, customers, and partners
• Identify potential conflicts between customer loyalty and retention and the brand’s service, develop and execute customer loyalty and retention program and assess outcome
• Develop and execute unique experiences, activities and programs to grow customer base, drive footfall and encourage spending
• Collaborate with third-parties to increase potential customer base
• Manage PR activities

Operations

• Develop and implement standard operating procedures (SOPs) to improve efficiency and productivity, operationalize workflow
• Oversee procurement activities and inventory management
• Ensure compliance with all regulatory and legal requirements
• Ensure compliance and performance of all Company initiatives, directives and instructions within stipulated timeline and ensure alignment to overall business strategies
• Disseminate all corporate information and organize explanations in an efficient, clear and accurate formats and manner to all team members
• Handle all service recovery cases including refund and complaints and resolve all complaints, feedback, verification and enquiries in the upmost efficient, effective, satisfying and timely manner in accordance to the Company’s standards and procedure
• Investigate and evaluate all relevant information pertaining to branch’s operational incidents and/or accidents and prepare detailed report for the necessary customer’s reply, internal investigation and/or insurance claims etc
• Manage the sales register and ensure accurate recording of purchases of treatment, services and products
• Responsible for supporting company-wide customer relationship management programs (CRM) including all related administrative works.

Staff

• Oversee the daily operations of multiple branches and team of operational staff, ensuring clinics are running efficiently and effectively, and that monthly sales targets are met
• Train and manage staff to ensure they are providing high-quality customer service and meeting performance targets
• Instill strong teamwork and communication, and an efficient and pleasant working environment
• Identify and groom deserving staff to plan their career paths
• Plan and manage the work schedules of team members
• Supervise and monitor performance and make recommendation for improvement, disciplinary actions or corrective measures etc
• Be the bridge between the team members and HR / Management to surface any staff issues and propose viable solutions with the objective of improving staff productivity and increase staff retention levels

Qualifications:

• Bachelor's degree in business administration, marketing, or related field
• At least 5 years of experience in business development and operations management, preferably in the alternative healthcare industry
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to manage and motivate a team
• Adaptable
• Negotiation and Conflict management
• Franchise experience is a bonus
• Strong marketing skills and experience with developing and implementing marketing campaigns