Job Summary

We are seeking a skilled IT Business Analyst with a strong interest in analyzing business processes and driving process re-engineering initiatives to enhance operational efficiency.

You will be part of the IT Application team supporting In-house applications.

Mandatory Skill-set

• Degree or Diploma in Software Engineering, Computer Engineering,
• At least 3-5 years of experience in delivering and supporting IT applications as a Business Analyst | System Analyst;
• Strong experience in requirements gathering, gap analysis, and documentation;
• Demonstrates exceptional ability to comprehend business processes and implement process re-engineering to address business needs and challenges;
• Good working experience in SQL, JIRA, and Confluence;
• Knowlege of software development lifecycles and agile methodologies;
• Strong negotiation, and stakeholder management skills;
• Strong communication, presentation, and documentation skills;
• Capable of working independently, managing stress effectively, and multitasking in a fast-paced environment.

Desired Skill-set

• Experience in Hospitality/ Leisure based applications;
• Agile / Scrum certified;
• CBAP (Certified Business Analysis Professional) certification.

Responsibilities

• Responsible for working with business users/product owners to gather business requirements;
• Translate business needs to ensure that developers and business users have a common consent;
• Articulate business requirements and translate them into functional and technical specifications;
• Facilitate the tracking and reporting of project progress, issues, and risks to ensure timely delivery of project milestones;
• Proficient in concurrently supporting multiple application systems and platforms;
• Adhere to the organization and project standards & guidelines.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

The successful candidate will be responsible for overseeing the management of Self-Employed Person (SEP) instalments and deferments, along with ensuring the enforcement of SEP-related obligations.

In this role, you will:

• Design and implement effective strategies and systems for the efficient collection of MediSave contributions through GIRO instalments.
• Lead comprehensive reviews of operational policies and procedures, utilizing data trends, ground experience, and member feedback to streamline operations and enhance efficiency.
• Collaborate with various stakeholders to resolve complex issues and spearhead cross-functional projects aimed at improving the GIRO collection process.
• Coach and mentor a team of Executives to address performance gaps, develop critical competencies, and foster a high-performance culture aligned with departmental objectives.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in financial operations, collections, or regulatory environments is preferred.
• Good leadership, team management, and problem-solving abilities.
• Proficient in Microsoft Office and experienced in data analysis; automation skills are a plus.
• Good communication skills with a keen attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Good project management skills with the ability to coordinate initiatives and align them with strategic goals.
• Good critical thinking and problem-solving skills, with the ability to develop innovative solutions based on current policies and trends.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As a member of the Governance & Resource Planning section, you are responsible for devising operational strategies, engaging with external stakeholders on strategic issues, and developing and implementing a robust resource management framework.

In this role, you will:

• Formulate and implement operational strategies that align with organisational goals and engage external stakeholders on critical strategic issues related to healthcare financing.
• Collaborate with stakeholders to design and deploy an effective resource management framework, including processes and standard operating procedures (SOPs) that enhance operational efficiency.
• Develop and implement necessary legislative and governance structures to support healthcare financing schemes administrated by CPF Board.
• Plan, manage, and execute cross-functional projects that impact the administration and optimisation of healthcare financing schemes.
• Provide secretariat support for relevant committees, including coordination of meetings, preparation of agendas and minutes, and management of various reports, audits, and submissions.
• Build and maintain relationships with both internal and external stakeholders to facilitate effective collaboration and communication.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in governance, resource planning, or project management, with a strong track record in healthcare finance or public sector administration preferred.
• Experience in data analytics and proficiency in statistical and visualisation tools such as Power BI, Tableau, R, or Python will be advantageous.
• Experience in developing and implementing resource management frameworks and SOPs preferred
• Good project management skills with the ability to handle multiple cross-functional projects.
• Good analytical and numeracy skills
• Good communication and stakeholder engagement skills.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Overview

The Director of IT Planning and Business Relationship Management at MUFG Bank's Systems Office for Asia (ASO) in Singapore is a high-level leadership role responsible for strategic IT planning, performance monitoring, stakeholder communication, and team management. This role requires a seasoned professional with extensive experience in strategic planning, IT initiatives, business relationship management, and team leadership. The Director will oversee a team of over 10 professionals, ensuring alignment with the organization's strategic goals and fostering a collaborative and high-performance work environment.

Job Responsibilities

Strategic Planning and Execution

o Develop and promote comprehensive business plans and strategies.

o Collaborate with stakeholders, including the Head Office in Tokyo and APAC management, to ensure cohesive strategy development and execution.

o Propose and evaluate innovative IT initiatives in collaboration with SMEs.

Performance Monitoring and Reporting

o Develop and monitor key performance indicators (KPIs) of ASO to track the progress and success of IT initiatives.

o Prepare detailed reports and presentations for management, providing insights and recommendations based on data analysis.

o Generate monthly IT reporting and forecasting for submission to the Head Office, and assist in creating reports and presentation materials for executive meetings.

Strategic Partnership and Ad-hoc Support

o Act as a strategic partner to ASO management, providing proactive support in organizational strategy development and ad-hoc tasks.

o Evaluate and propose improvements to the organizational framework.

o Ensure timely responses to emerging issues, contributing to ASO's strategic direction.

Stakeholder Communication, Coordination, and Business Relationship Management

o Establish and maintain business partner relationships, with a deep understanding of business and IT needs.

o Plan to implement new, or improve existing business and IT services, by pursuing the newest technology and cost-effective methods.

o Understand business needs and reflect them in the IT strategy to ensure alignment and support for business objectives.

o Manage IT-related meetings and committees, coordinating IT strategies across APAC managements.

Team Leadership and Development

o Lead and mentor a team of over 10 professionals, fostering a collaborative and high-performance environment.

o Provide guidance and support for team members' professional growth and development.

High-Level Management

o Oversee the IT Planning Team and Business Relationship Management Team, ensuring alignment with organizational goals.

o Manage and coordinate team activities for effective project and initiative execution.

Job Requirements:

• Minimum 10 years of experience in IT planning and development within the banking industry, with at least 3 years in IT planning.
• 3 years in the upstream processes of system development or business relationship management with experience in developing, promoting business plans and strategies, and coordinating with stakeholders from other regions and departments.
• Minimum JLPT N1 Certification or a degree in Japanese university or equivalent is required to interpret and communicate requirements to the Tokyo Head Office, where primary business communication is in Japanese and work in partnership with the senior management.
• Experience leading a team of at least 5 members.
• Strong leadership and people management skills, with the ability to inspire and develop talent.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Proactive, responsible, and able to work independently.
• Fast learner with a hands-on approach to problem-solving.
• Familiarity with IT strategy and the implementation of new technologies is preferred.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068504

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As a member of the Home Protection Scheme (HPS) underwriting section, you will evaluate the risk and exposure of potential clients while optimizing underwriting practices and processes to enhance efficiency

In this role, you will:

• Lead, mentor, and manage the underwriting team, ensuring efficient health risk assessment and adherence to service level agreements (SLAs).
• Provide technical guidance and support for complex cases, managing escalations effectively.
• Review and optimise HPS underwriting practices and processes to improve efficiency and align with industry standards, ensuring competitiveness with private insurers.
• Drive automation of manual processes, manage application system changes, and ensure robust internal controls.
• Leverage advanced technologies, including generative AI and machine learning, to enhance underwriting workflows and improve decision-making.
• Manage contracts with business partners, ensuring performance standards are met.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Proven experience in health risk underwriting, actuarial analysis, and healthcare/medical claims.
• Good understanding of risk assessment and underwriting practices.
• Self-driven to learn and innovate in a fast-paced, ever-changing environment.
• Excellent analytical and problem-solving skills, with the ability to leverage data for decision-making.
• Strong interpersonal, communication, and writing skills to effectively work with team members and stakeholders.
• Demonstrated ability to lead, multi-task, and meet deadlines while contributing effectively to team goals.
• Proficient in Microsoft Office tools and data analysis. Experience with automation tools such as RPA and macros is a plus.
• Experience in managing and optimising contracts with business partners, ensuring high performance and alignment with organisational goals.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Job Summary:

We are seeking a seasoned Project Manager to lead strategic initiatives and foster strong partnerships with business stakeholders. This role is critical in aligning project objectives with business goals, enhancing user experiences, and ensuring the successful delivery of projects within a large-scale organization.

Mandatory Skill-set:

• A degree in Computer Science, Information Technology, or a related field;
• A minimum of 5 years of technical lead experience within a large organization;
• Proven experience managing software projects, with expertise in project planning, resource management, and stakeholder communication;
• Strong understanding of Agile methodologies (Scrum, Kanban, etc.) and tools such as Jira, Trello, or similar;
• Experienced to lead and oversee large scale migration / platform upgrade projects within the organization;
• Experience in contract negotiation and vendor management;
• Exceptional leadership and project management capabilities;
• Strong decision-making and problem-solving skills;
• Detail-oriented with the ability to manage multiple tasks effectively;
• Excellent verbal and written communication skills, enabling collaboration with stakeholders at all levels.

Desired Skill-set:

• PMP or Scrum Certified is a plus;
• Experience in change management .

Responsibilities:

• Project Manage, gather and understand the business objectives with multiple business stakeholders on projects;
• Manage the projects from end-to-end, quality, budgets and teams to completion;
• Build and lead cross-functional project teams while motivating and coaching team members to ensure project success;
• Lead technical design and architecture reviews for project related enhancements and investigations on system issues;
• Manage and communicate project status, progress, and risks to stakeholders, including senior management and project sponsors;
• Define project scope, objectives, and deliverables that align with organizational goals;
• Work with technical and functional teams, vendors, business stakeholders and delivery teams;
• Manage external service providers and vendors to ensure operational SLA is met;
• Provide proposals for internal teams on functional and technical scope, architecture, system integration, user experience and training;
• Formulate solution plans on gaps identified for the project;
• Keep abreast of regulatory/legislation changes that affects the compliance, procedures and processes;
• Support regulatory audit and review activities for projects;
• Work closely with IT Infrastructure and Cloud team to ensure systems are well supported by underlying infrastructure in an hybrid environment;
• Work closely with IT Governance to ensure all audit and compliance requirements in the project area are met.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

We are seeking an Information Technology (IT) Business Analyst with a strong interest in business processes and process re-engineering.

You will be part of the IT Application team supporting In-house applications.

Job Summary:

• Degree or Diploma in Software Engineering, Computer Engineering,
• At least 3-5 years of experience in delivering and supporting IT applications as a Business Analyst | System Analyst;
• Strong experience in requirements gathering, gap analysis, and documentation;
• Demonstrates exceptional ability to comprehend business processes and implement process re-engineering to address business needs and challenges;
• Good working experience in SQL, JIRA, and Confluence;
• Knowlege of software development lifecycles and agile methodologies;
• Strong negotiation, and stakeholder management skills;
• Strong communication, presentation, and documentation skills;
• Capable of working independently, managing stress effectively, and multitasking in a fast-paced environment.

Desired Skill-set:

• Experience in Hospitality/ Leisure based applications;
• Agile / Scrum certified;
• CBAP (Certified Business Analysis Professional) certification.

Responsibilities:

• Responsible for working with business users/product owners to gather business requirements;
• Translate business needs to ensure that developers and business users have a common consent;
• Articulate business requirements and translate them into functional and technical specifications;
• Facilitate the tracking and reporting of project progress, issues, and risks to ensure timely delivery of project milestones;
• Proficient in concurrently supporting multiple application systems and platforms;
• Adhere to the organization and project standards & guidelines.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

We are seeking an experienced IT Project Manager to oversee and manage the implementation, enhancement, and ongoing support of the Know Your Customer (KYC) and Customer Lifecycle Management (CLM) systems.

Mandatory Skill-set

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field;
• Minimum 5-7 years of experience in IT project management;
• At least 3 years of experience working on KYC/AML or CLM systems in the banking or financial services sector;
• Familiarity with KYC Customer Lifecycle Management in a bank;
• Strong understanding of databases, integration techniques, and software development lifecycle (SDLC);
• Basic understanding of data analytics and business intelligence tools;
• Manage complex, large-scale IT projects from initiation to delivery;
• Excellent communication and interpersonal skills to work with technical and non-technical stakeholders;
• Strong problem-solving skills and the ability to make sound decisions under pressure;
• Ability to work in a fast-paced, dynamic environment with multiple priorities.

Desired Skill-set

• PMP (Project Management Professional) certification.

Responsibilities

• Lead and manage end-to-end IT projects related to KYC and CLM systems;
• Coordinate and collaborate with business stakeholders, technical teams, and vendors to ensure project goals and timelines are met;
• Conduct regular project status meetings, providing clear updates on progress, risks, and issue resolution;
• Lead cross-functional project teams, including IT developers, business analysts, and subject matter experts (SMEs);
• Ensure that KYC and CLM system implementations meet regulatory requirements and industry standards;
• Develop risk management strategies and provide solutions for any challenges encountered during the project lifecycle;
• Ensure rigorous testing and quality assurance of all system updates, ensuring they meet business requirements and regulatory compliance;
• Lead post-implementation reviews to identify improvements and lessons learned;
• Maintain comprehensive project documentation, including project plans, status reports, meeting notes, risk logs, and post-implementation reviews.

Job Summary

We are looking for highly motivated IT Project Manager with a deep understanding of compliance, regulatory frameworks, and financial crime detection systems. Responsible for ensuring that all technology projects related to AML and CFT are delivered on time, within scope, and in compliance with relevant regulations.

Mandatory Skill-set

• Bachelor's degree in Information Technology, Computer Science, Finance, Business Administration, or a related field;
• Minimum 5+ years of experience in project management, with a focus on IT systems related to financial compliance, risk management, or AML/CFT;
• Strong understanding of AML/CFT regulations and frameworks, including FATF, OFAC, and local regulatory bodies;
• Proven experience in managing large, complex IT projects in a financial institution or similar regulated environment;
• Experience with AML/CFT systems and technologies, including transaction monitoring software, sanctions screening, and customer due diligence platforms;
• Strong project management skills, including proficiency with project management tools (e.g., MS Project, JIRA and others);
• Possess excellent communication and interpersonal skills, with the ability to interact effectively with both technical teams and business stakeholders;
• Knowledge of regulatory requirements and industry standards related to AML/CFT;
• Experience in vendor management and contract negotiations.

Desired Skill-set

• Relevant certifications (e.g., PMP, ITIL, CISA, or similar).

Responsibilities

• Lead and manage IT projects focusing on AML/CFT compliance within the organization;
• Oversee the full project lifecycle, from initiation to completion, ensuring proper documentation and communication at every stage;
• Manage the integration of AML/CFT software solutions (e.g., transaction monitoring systems, screening tools) with existing banking or financial institution system;
• Work closely with IT teams to ensure systems meet regulatory requirements and are capable of detecting suspicious activities effectively;
• Act as the primary point of contact between the technical teams and the business units;
• Oversee data migration, testing, and troubleshooting for AML/CFT-related projects;
• Identify potential project risks related to AML/CFT system design, implementation, and maintenance;
• Oversee the testing phases of AML/CFT software to ensure functionality, accuracy, and performance;
• Coordinate user acceptance testing (UAT) and ensure effective feedback loops with end-users;
• Collaborate with third-party vendors and service providers to evaluate, select, and manage AML/CFT solutions;
• Provide post-implementation support, including troubleshooting, maintenance, and system updates.

Job Summary

We are seeking an experienced IT Project Manager with specialized knowledge in Actimize software solutions to lead and oversee the planning, execution, and delivery of key IT projects.

Mandatory Skill-set

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field;
• Understanding of Actimize's suite of products, such as Actimize Financial Crime Management (FCM), AML ( Anti-Money Laundering ), KYC & Client Lifecycle Management ( Know Your Customer );
• Minimum of 5-7 years of experience in IT project management within the banking / financial services industry;
• Knowledge of banking regulations and compliance standards, including anti-money laundering ( AML ) and fraud prevention;
• Proven experience in managing large, complex IT projects in a financial institution or similar regulated environment;
• Experience with AML/CFT systems and technologies, including transaction monitoring software, sanctions screening, and customer due diligence platforms;
• Strong project management skills, including proficiency with project management tools (e.g., MS Project, JIRA and others);
• Possess excellent communication and interpersonal skills, with the ability to interact effectively with both technical teams and business stakeholders;
• Knowledge of regulatory requirements and industry standards related to AML/CFT;
• Experience in vendor management and contract negotiations;
• Strong communication, presentation, and interpersonal skills.

Desired Skill-set

• Actimize certifications (e.g., Actimize Financial Crime Management, AML);
• PMP (Project Management Professional) certification.

Responsibilities

• Lead and manage Actimize-related IT projects, ensuring timely, on-budget, and on-scope delivery;
• Act as the subject matter expert (SME) for Actimize solutions, ensuring technical requirements align with business and compliance needs;
• Collaborate with Actimize consultants and vendors to design, customize, and implement Actimize solutions;
• Manage integration efforts between Actimize systems and other banking systems (e.g., core banking systems, data warehouses);
• Oversee the quality assurance and testing phases of Actimize implementations, ensuring all solutions are properly tested for functionality and compliance;
• Ensure that all projects comply with relevant regulatory and legal requirements (e.g., anti-money laundering, fraud detection);
• Coordinate user acceptance testing (UAT) and ensure business stakeholders are engaged;
• Maintain comprehensive project documentation, including project plans, status reports, risk registers, and post-implementation reviews;
• Stay up-to-date with emerging technologies and best practices related to Actimize solutions, risk management, and compliance software.

Job Summary

We are seeking a passionate and enthusiastic IT Business Analyst to work on AML/CFT projects for a reputed bank.

Mandatory Skill-set

• Bachelor's degree in Business Administration, Information Technology, Finance, or a related field;
• Bridge the gap between business requirements and IT solutions in the bank’s AML and CFT operations;
• 3-5 years of experience as a IT/Technical Business Analyst in the banking or financial services industry;
• Experience with AML software platforms such as Actimize, SAS, or ACI;
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word);
• Understanding of databases and SQL for data extraction and reporting;
• Familiarity with project management methodologies (e.g., Agile, Waterfall);
• Knowledge of data analysis, data modeling, and reporting;
• Strong analytical, problem-solving, and critical thinking abilities;
• Excellent communication skills, both written and verbal.

Desired Skill-set

• Certifications in AML/CFT (e.g., CAMS, ICA).

Responsibilities

• Collaborate with AML/CFT teams to gather, document, and validate business requirements related to anti-money laundering, counter financing of terrorism, and compliance processes.
• Work with IT teams to define and design AML/CFT system enhancements, including transaction monitoring, sanctions screening, and customer due diligence (CDD) systems;
• Lead system integration efforts, ensuring smooth data flows between business applications and the AML systems;
• Engage with stakeholders, including business owners, regulatory bodies, legal teams, and subject matter experts;
• Analyze AML/CFT business processes to identify areas for improvement, automation, and optimization;
• Support the design of AML/CFT compliance frameworks, ensuring that they adhere to industry best practices and regulatory guidelines;
• Prepare comprehensive documentation for business requirements, functional specifications, and user guides;
• Support the testing phase by writing test cases, performing UAT (User Acceptance Testing), and reviewing test results;
• Identify and resolve any defects or issues discovered during the testing process.

Job Summary

• We are seeking IT Project Manager to work on AI/ML projects, who will be responsible for managing the end-to-end delivery of AI and machine learning initiatives for AML models.

Mandatory Skill-set

• Bachelor’s degree in Computer Science, Engineering, Data Science, or related field;
• 5+ years of experience in project management, with at least 2-3 years focused on managing AI/ML projects in a financial services or technology environment;
• Proven track record of managing end-to-end delivery of complex IT projects, particularly AI/ML, automation, or data-driven initiatives;
• Strong understanding of AI/ML technologies, including machine learning models, algorithms, and data analytics;
• Experience with Agile methodologies (Scrum, Kanban, etc.) and project management tools (e.g., JIRA, Trello, MS Project);
• Familiarity with data infrastructure, cloud computing, and AI/ML platforms such as AWS, Azure, Google Cloud, or on-premise solution;
• Strong analytical and problem-solving skills to address challenges and risks proactively;
• Good verbal and written communication skills.

Desired Skill-set

• Certification in Project Management (PMP, PRINCE2) or Agile (Scrum Master, Scrum Product Owner);
• Knowledge of regulatory compliance requirements and data privacy standards (GDPR, PSD2, etc.) in the context of AI/ML solutions in banking;

Responsibilities

• Oversee and manage the design, development, and deployment of AI/ML models, algorithms, and data pipelines;
• Engage with business units to understand AI/ML project requirements and translate them into actionable project plans;
• Lead cross-functional teams, including data scientists, engineers, business analysts, and subject matter experts;
• Ensure adherence to project timelines, budgets, and quality standards;
• Conduct regular status meetings and updates with stakeholders, including senior leadership;
• Ensure thorough testing and validation of AI/ML solutions to meet quality and security standards;
• Ensure the integration of AI/ML solutions into existing IT infrastructure and banking systems;
• Stay updated with industry trends and innovations in AI/ML to guide the bank’s technology strategy;
• Drive the adoption of best practices in project management and AI/ML development methodologies;
• Prepare and present detailed reports, project updates, and business cases for senior management.

Role Overview

As the Vice President of IT Planning Team at Systems Office for Asia (ASO), you will be responsible for guiding the strategic direction of our IT initiatives. This role involves leading planning initiatives, improving processes, and collaborating with professionals across the APAC region. Your leadership will help achieve our business goals and improve operational efficiency. If you have experience in IT planning and are a proactive thinker, we encourage you to join our team and contribute to our success.

Job Responsibilities

• Business Plan Development
• Create and promote comprehensive business plans and strategies, ensuring they are effectively communicated and adopted across the organization.
• Collaborate with stakeholders from various regions and departments, including the Head Office, to ensure cohesive strategy development and execution.
• Strategic IT Planning and Execution
• In collaboration with SMEs, propose and evaluate innovative IT initiatives.
• Conduct thorough research and analysis to ensure the feasibility and alignment of these initiatives with business needs.
• Performance Monitoring and Reporting
• Develop and monitor key performance indicators (KPIs) of ASO to track the progress and success of IT initiatives.
• Prepare detailed reports and presentations for management, providing insights and recommendations based on data analysis.
• Generate monthly IT reporting and forecasting for submission to the Head Office, and assist in creating reports and presentation materials for executive meetings.
• Stakeholder Communication
• Act as a liaison between the IT Planning Team and other departments, ensuring effective communication and collaboration.
• Manage IT-related meetings and committees, leading and coordinating IT strategies across APAC managements.
• Cost Optimization
• Identify and implement cost-saving initiatives, including offshoring and other efficiency measures, to enhance operational effectiveness.
• Evaluate existing processes and recommend improvements to reduce costs and increase productivity.
• Strategic Partnership and Ad-hoc Support
• Act as a strategic partner to management, providing proactive support in ad-hoc tasks.
• Support management in evaluating the current organizational framework and proposing improvements.
• Ensure timely and effective responses to emerging issues, contributing to the overall strategic direction of ASO.
• Team Leadership and Development
• Lead and mentor a small team of IT professionals, fostering a collaborative and high-performance work environment.
• Provide guidance and support to team members, ensuring their professional growth and development.

Job Requirements:

• Minimum 10 years of experience in IT planning, including 3 years in strategic planning within the business domain with experience in IT initiatives and collaborated with IT departments.
• Experience in IT planning methodologies, tools, and best practices.
• Experience in developing and promoting business plans and strategies, with experience in coordinating with stakeholders from other regions and departments.
• Proven track record in developing and promoting business plans and strategies, with experience in coordinating with stakeholders from other regions and departments.
• Strong leadership and people management skills, with the ability to inspire and develop talent.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Proactive, responsible, and able to work independently.
• Fast learner with a hands-on approach to problem-solving.
• Familiarity with IT strategy and the implementation of new technologies is preferred.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068053

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As a member of the Data Exploitation & Process Engineering section, you will drive process re-engineering to enhance operational efficiency and sustainability. Your role includes deploying data analytics for insights, supporting data management through governance and process coordination, and developing the Healthcare Datamart. You will also integrate it with the Unified Data Platform (UDP) and create healthcare dashboards for data-driven decision-making.

In this role, you will:

• Work with stakeholders to design and implement a comprehensive data management framework, processes, and standard operating procedures (SOPs), ensuring consistent data quality and adherence to best practices across the organization.
• Partner with both internal and external stakeholders on data analytics projects to uncover insights that drive policy reviews and support the formulation of operational strategies aimed at achieving business goals and improving performance.
• Work closely with the IT support team to develop, manage, and maintain the healthcare data mart and associated IT systems, ensuring the timely availability, accuracy, and integrity of healthcare data for advanced analytics and decision-making.
• Manage day-to-day operations, including the preparation, analysis, and collation of reports and statistical submissions, ensuring timely and accurate delivery of data to stakeholders.
• Drive ongoing improvements in data management processes, leveraging feedback and insights to enhance operational efficiency, streamline workflows, and ensure data-driven decision-making at all levels.
• Collaborate across departments, aligning data initiatives with broader organizational objectives and supporting a culture of data-driven decision-making.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Proven experience in data analytics, with a prior experience in analysing and interpreting complex datasets to drive actionable insights.
• Good analytical and numeracy skills, with familiarity in statistical and visualisation tools such as Python, PowerBI, SAS, and Tableau.
• Ability to apply critical thinking and problem-solving skills to interpret complex data, identify trends, and develop actionable insights.
• Ability to work independently and adapt to changing priorities and challenges.
• Ability to collaborate effectively with both internal and external stakeholders, fostering productive relationships to achieve desired outcomes.
• Good verbal and written communication skills, with the ability to clearly articulate complex concepts.
• Attention to detail, ensuring accuracy and integrity of data while managing and analysing large datasets.
• The seniority of appointment and actual corporate job title will commensurate with individual work experiences.
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Job Description

• Lead and manage IT projects from initiation to closure, ensuring timely delivery within scope and budget.
• Develop comprehensive project plans, including timelines, resource allocation, and risk management strategies.
• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders, to define project requirements and objectives.
• Monitor project progress and performance, implementing corrective actions as necessary to achieve project goals.
• Facilitate regular project meetings, providing updates to stakeholders and ensuring effective communication throughout the project lifecycle.
• Identify and mitigate project risks, ensuring that potential issues are addressed proactively.
• Prepare and present project documentation, including status reports, project charters, and post-project evaluations.
• Manage project budgets, ensuring adherence to financial constraints and optimizing resource utilization.
• Foster a collaborative team environment, motivating team members and resolving conflicts as they arise.
• Stay current with industry trends and best practices in project management, continuously improving processes and methodologies.

Job Requirement

• Candidate must possess at least Bachelor's Degree/ Post Graduate.
• Proficient in Japanese in order to liaise with related party, required to have at least JLPT N1 level as the role required to communicate with Japan HQ and translation of Japanese documents to English vice versa (Business level)
• Able to take initiative and work under minimal supervision in a fast-paces environment
• Possess good corporate network and relationship
• Team player
• Familiar with Japanese Firm operations
• Proven track record of successfully managing multiple projects
• Proficiency in project management tools and methodologies, as well as a solid understanding of software development life cycles

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a member under the Service Centre Performance Operations Unit, you will be responsible for spearheading initiatives to optimise customer service experiences and operational efficiency.

Your broad responsibilities include:

• Planning, conceptualising, and developing comprehensive strategies for counter and call appointment services to elevate customer satisfaction and streamline operations.
• Conducting research, benchmarking, and comparative studies to remain at the forefront of digital and technological advancements in counter service.
• Identifying opportunities for enhancing customer delight and recommending their implementation within the organization.
• Gathering and analysing customer insights, identifying trending topics, and pinpointing service gaps and policy issues.
• Developing actionable recommendations to address these concerns and improve overall service delivery.
• Overseeing and maintaining operational systems utilised by the service centres, ensuring their smooth functioning and optimisation.
• Establish and implement monitoring system for service performance and leveraging on operations research models or analytical tools to continuously analyse data for customer insights, trending topics, gaps, process improvements and service delivery.
• Providing guidance and support to Executives on daily operations, including statistics reporting, general administrative duties, and procurement matters.

What we are looking for

• Prior experience in project management, particularly in service operations or customer service settings.
• Familiarity with a wide range of statistical and process improvement tools to solve problems and mine data for business insights, such as Excel, UiPath, Power BI, SAS, or Python.
• Experience in data visualisation tools such as Canva would be preferred
• Good analytical skills with the ability to gather, analyse, and interpret data to drive decision-making.
• Good communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
• Strong organisational skills with keen attention to detail.
• The successful candidate will hold the corporate title of Manager/Senior Manager with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Job Summary

We are seeking a seasoned Project Manager to lead strategic initiatives and foster strong partnerships with business stakeholders. This role is critical in aligning project objectives with business goals, enhancing user experiences, and ensuring the successful delivery of projects within a large-scale organization

Mandatory Skill-set

• A degree in Computer Science, Information Technology, or a related field;
• A minimum of 10 years of project management experience, including at least 3 years in program management within a large organization;
• Experienced to lead and oversee large scale migration / platform upgrade projects within the organization;
• Experience in contract negotiation and vendor management;
• Exceptional leadership and project management capabilities;
• Strong decision-making and problem-solving skills;
• Detail-oriented with the ability to manage multiple tasks effectively;
• Excellent verbal and written communication skills, enabling collaboration with stakeholders at all levels.

Desired Skill-set

• PMP or Scrum Certified;
• Experience in change management .

Responsibilities

• Project Manage, gather and understand the business objectives with multiple business stakeholders on projects;
• Manage the projects from end-to-end, quality, budgets and teams to completion;
• Build and lead cross-functional project teams while motivating and coaching team members to ensure project success;
• Lead technical design and architecture reviews for project related enhancements and investigations on system issues;
• Manage and communicate project status, progress, and risks to stakeholders, including senior management and project sponsors;
• Define project scope, objectives, and deliverables that align with organizational goals;
• Work with technical and functional teams, vendors, business stakeholders and delivery teams;
• Manage external service providers and vendors to ensure operational SLA is met;
• Provide proposals for internal teams on functional and technical scope, architecture, system integration, user experience and training;
• Formulate solution plans on gaps identified for the project;
• Keep abreast of regulatory/legislation changes that affects the compliance, procedures and processes;
• Support regulatory audit and review activities for projects;
• Work closely with IT Infrastructure and Cloud team to ensure systems are well supported by underlying infrastructure in an hybrid environment;
• Work closely with IT Governance to ensure all audit and compliance requirements in the project area are met.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

The Project Coordination Analyst plans, organizes, coordinates, and tracks activities to develop, deploy, and upgrade software and hardware. He/She troubleshoots project issues to maintain schedules utilizing established processes and procedures and makes recommendations for preventing recurrences. This position coordinates deployments and implementations and facilitates activities to ensure programs and projects are implemented successfully and meet established deadlines and budget.

Key Accountabilities:

• Leads project teams to achieve business results and to meet customer (both internal and external) requirements.
• Creates, prepares, and maintains project plans to estimate resources, plan, define goals, establish metrics, assess risks, develop cost plans, and provide stakeholder reports
• Leads meetings on project progress (e.g., issues, impacts, challenges, resolutions, action items, resources, deliverables, schedules, etc.) to achieve objectives on time and within budget
• Interacts with internal cross function groups, vendors and customers to clarify project and business needs.
• Maintains relationships among key stakeholders and technical groups to facilitate technical problem resolution.
• Communicates status to senior management on issues, concerns, and risks to recommend solutions and to ensure products meet customer's needs.
• Tracks milestones and deliverables to ensure project is on time and within budget. Manages the change control process to ensure project deliverables are formally reviewed, completed within planned cost and timeframe, and closed.
• Leads and clarifies product planning and design collaborations with project team members to coordinate deployments.
• Evaluates project to determine risk factors.
• Acts as a field and I.S. partner consultant to review, evaluate, and communicate progress on system release scheduling.
• Conducts post-release reviews to verify accuracy.
• Reviews release processes and procedures to verify operations and user community controls are applied

Key Requirements:

• Possess a Bachelor’s degree in Engineering , Computer Science, Information Technology or related fields
• Project Management Professional (PMP) certified is an advantage
• At least 3 to 5 years hands on implementation and IT project management experience
• Excellent communication skills, both verbal and written
• Hands on approach with a can-do attitude, self-driven and agile
• Job will require candidate to interact with groups on different time zones, e.g. US time
• Travelling may be required depending on project requirements, estimated to be 25%
• Experienced in handling large and complex projects across multiple countries in the region

Job Description:

The IT Business Partner (ITBP) will act as the Strategic Partner for all related CS matters and projects, e.g., SFDC sales cloud including PCube, ChatBot, VRA, Dashboards, as well as, serving proactively as a trusted advisor and the single point of contact for the Business, in particular CS.

You will provide operational leadership and execution on our customer post sales experience strategy whilst creating seamless omni-channel experiences to drive adoption from It CS solutions implemented. You will also support the establishment of Digital Analytics capability and lead digital analytics projects to deliver the organization’s business objectives, related to CS activities.

Job Responsibilities:

• Partner with business stakeholders, co-create technology-enabled business strategies to enhance the digital experience.
• Provide strategic input and transformation roadmap to corporate digital/IT strategy.
• Orchestrate respective stakeholders within IT to provide identified solutions and services.
• Responsible for story writing, defining customer journeys, digital analytics and business value including recommendations to challenge status quo to deliver business value such as drive conversion, top line revenue, user experience, measurement and tracking of business value (KPIs, ROI).
• Take lead in owning, defining, and tracking value cases for IT CS investments.
• Understand and analyze business requirements, identify gaps and opportunities, and create a strategy that aligns with the business objectives and benefits.
• Design effective solutions that meet the business requirements.
• Critically assessing digital initiatives (and business applications) and defining, documenting, modifying, recommending processes and process changes to support the delivery of the enhanced technology driven digital channel experience.
• On a day-to-day basis the role has overall responsibility for driving business analysis and requirement-gathering workshops during all phases off our projects.

Job Requirement:

• Business Degree in Technology with 3-5 years of IT Business Partnership.
• Minimum 3 years professional experience in related field with a broad range of exposure to various technical environments digitalization and business segments.
• Experience in post-sales best practices.
• Hands on experience working as a Business Analyst and Project Manager in CRM projects; passion for digital customer channels and analytics.
• Good understanding on IT standards and CRM best practices.
• Excellent communication skills and presentation skills including the ability to influence business teams.
• Work independently, takes ownership of problems within own area of knowledge and accountable for the quality of own work.
• Highly motivated in problem-solving with strong investigative skills.
• Ability to manage and work on multiple projects simultaneously.
• Knowledge of Project Management Processes.
• Comfortable with public speaking and presentation to senior management- level audiences.

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

CPF Board helps members to save for their retirement, housing and healthcare needs. Its Customer Contact Centre (CCC) handles one of the highest volumes of phone calls and correspondences (e.g. email) within the Public Service. As a member of the Performance and Operations Support Unit, you will play a crucial role achieve a best-in-class standard for our customer service.

In this role, you will:

• Review and assess calls and correspondences received by the CCC to identify trends, issues, and areas for improvement.
• Diagnose potential operational challenges and propose actionable solutions to optimise CCC’s performance and efficiency.
• Design and standardise comprehensive frameworks for data collection, processing, analysis, and visualisation to ensure consistency and accuracy in reporting.
• Initiate and manage projects that leverage data to gain customer insights and enhance customer experience. This includes utilising tools for live chat analysis and speech analytics to drive meaningful improvements.
• Effectively communicate analyses and concepts through engaging presentations and lead knowledge-sharing sessions to foster collaboration and learning.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in roles such as Data Analyst or a similar analytics function which includes hands-on experience with data collection, processing, and analysis, as well as expertise in using data visualisation and analytics tools to drive data-informed decisions.
• Proficiency in a diverse range of data and statistical tools is highly preferred. This includes advanced skills in programming languages such as Python, R, and VBA. Experience with machine learning techniques and large language models is advantageous.
• Good experience with data visualisation and productivity software, including Power BI, Jupyter Notebook, Amazon SageMaker, and Microsoft Office Suite (PowerPoint, Word, Excel).
• Good understanding of data infrastructure, operations, and policy, with a focus on data storytelling, foundational analytics principles, and data-driven decision-making.
• Familiar in handling large datasets with precision, ensuring accurate tracking and reporting of big data. Experience with quantitative analysis, as well as text and speech analysis, is beneficial.
• Ability in creating clear, impactful written reports and presentations.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As a member of the Compliance and Enforcement Department (CED), you will play a crucial role in detecting, investigating, and enforcing CPF non-compliance by employers. Your work will directly impact CPF members, ensuring they receive their rightful contributions for healthcare, housing, and retirement needs.

In this role, you will:

· Lead a team of enforcement officers to oversee the enforcement and recovery of CPF contributions and arrears from defaulters, while managing their daily operational activities.

· Develop and implement measures to deter employers and platform operators from defaulting CPF contributions.

· Manage complex correspondences related to enforcement activities, budget/billing matters and interfaces with internal/external parties.

· Work with cross functional teams to review existing processes and implement initiatives for efficient enforcement strategies and process improvements.

· Collaborate with multiple stakeholders and handle project implementation, ensuring timely delivery and meeting requirements.

· Manage and oversee data requests including to perform statistical analyses to support management reporting and operational decision-making.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Experience in operational and project management, with a proven track record of successfully managing complex projects from start to finish, preferred.
• Prior experience in enforcement, compliance, or legal operations will be preferred.
• Proficiency in data visualisation and automation tools such as Power BI, UIPath, and Generative AI would be an advantage.
• Ability to work independently and as part of a team, demonstrating strong interpersonal and organisational skills.
• Possess strong analytical, writing, and communication skills to effectively manage stakeholders.
• Self-motivated and ready to innovate in a dynamic environment.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As a member of the Strategy and Planning department, you will play a pivotal role in shaping the Board's future by leading the strategic planning process. Your responsibilities include conducting future sensing, framing complex issues, and developing business strategies aligned with the Board's goals. Additionally, you will oversee governance structures, ensuring effective discharge of fiduciary duties.

In this role, you will:

• Conduct comprehensive future sensing and environmental scans to identify emerging trends and issues affecting the Board.
• Frame complex and ambiguous issues, developing business strategies that align with the Board’s operational realities.
• Facilitate discussions with various stakeholders, including senior management, to identify growth opportunities aligned with the Board’s strategic goals.
• Develop and cascade strategic initiatives, ensuring alignment with the Board’s priorities and effective resource management.
• Review, update, and align key indicators with the Board’s strategic workplan to monitor progress towards desired outcomes.
• Institute robust governance frameworks and policies, monitoring implementation and compliance to ensure proper discharge of the Board’s role as Trustee.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in strategic planning and governance.
• Ability to navigate complex issues and develop effective business strategies.
• Experience with governance frameworks and policies.
• Experience in facilitating and managing change initiatives within an organisation.
• Ability to thrive in an environment characterised by change, ambiguity, and complexity.
• Ability to contribute to the development and execution of an organisation's strategic vision.
• Ability to engage with stakeholders at different levels, including senior management, to secure buy-in and align expectations.
• Ability to effectively multitask and adapt to a fast-paced work environment, readily embracing new challenges.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As a member of the Strategy and Planning department, you will play a pivotal role in shaping the Board's future by leading the strategic planning process. Your responsibilities include conducting future sensing, framing complex issues, and developing business strategies aligned with the Board's goals. Additionally, you will oversee governance structures, ensuring effective discharge of fiduciary duties.

In this role, you will:

• Conduct comprehensive future sensing and environmental scans to identify emerging trends and issues affecting the Board.
• Frame complex and ambiguous issues, developing business strategies that align with the Board’s operational realities.
• Facilitate discussions with various stakeholders, including senior management, to identify growth opportunities aligned with the Board’s strategic goals.
• Develop and cascade strategic initiatives, ensuring alignment with the Board’s priorities and effective resource management.
• Review, update, and align key indicators with the Board’s strategic workplan to monitor progress towards desired outcomes.
• Institute robust governance frameworks and policies, monitoring implementation and compliance to ensure proper discharge of the Board’s role as Trustee.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in strategic planning and governance.
• Ability to navigate complex issues and develop effective business strategies.
• Experience with governance frameworks and policies.
• Experience in facilitating and managing change initiatives within an organisation.
• Ability to thrive in an environment characterised by change, ambiguity, and complexity.
• Ability to contribute to the development and execution of an organisation's strategic vision.
• Ability to engage with stakeholders at different levels, including senior management, to secure buy-in and align expectations.
• Ability to effectively multitask and adapt to a fast-paced work environment, readily embracing new challenges.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• Flexibility of a hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

Optimum Solutions

(Company Registration Number: 199700895N),

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Responsibilities: -

• To ensure the business/operational objectives of the new business requirements are well defined
• Performing systematic business analysis
• Validating business requirements to align with business/operations needs as well as IT architecture and security standards.
• Designing functional solutions & user workflows and documenting Functional Specifications.
• To walkthrough requirement and proposed solutions to all stakeholders and get it reviewed and signoff.
• To develop SIT/UAT/NRT scope and approach. To guide Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.
• To validate SIT test results produced by testing team to signoff.
• To assist users in planning/executing UAT, analysing defects, and defining defects priority for fix delivery by development team.
• Documenting/reviewing user manuals and release notes as required
• Assist in providing tactical/strategic solutions for new client requirements
• Assist in the conversion/migration exercise where necessary
• For production defects, perform functional analysis and propose solutions.
• Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Requirement: -

• 5+ Years of total experience with last 2+ Years as IT Business Analyst, preferably in the domain of Trade Financing or supply chain Financing/accounts payable/accounts receivable.
• Knowledge in Agile and Waterfall SDLC mix project delivery environment with large number of stakeholders and users involved.

Optimum Solutions

Company Registration Number: 199700895N),

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Responsibilities: -

• Liaise with end users to produce/refine business specifications.
• define and produce functional + technical testing plans and participate in user acceptance testing.
• liaise with Development, Organization, Business and Operations teams to ensure accurate functional coverage and validate test scenarios.
• follow-up with development teams on the implementation and rollout of new features
• manage and escalate risks and issues.
• coordinate component releases in different environments
• assist the support team on complex functional issues by acting as level 2 or 3 support if required.

Candidates should have / be able to demonstrate:

• Very strong Analytical and interpersonal skills as well as reporting capabilities good understanding of Capital Market deal flow from pricing to booking and risk management on FX Cash
• A business oriented, positive, resilient can-do attitude with a clear focus on results and deliveries
• Good level of experience as an IT BA in banking environment
• Creativity, innovation, pro-activity, and conviction in terms of finding solutions.
• High level of autonomy to interact directly with Front Office business users.
• Good communication and presentation skills both verbal and written.

Technical skills:

• SQL
• Excel