Total 35 quality assurance job vacancies in Business Management / Project / Planning category in D21 Upper Bukit Timah, Clementi Park, Ulu Pandan

About Cynapse

Cynapse is an awarded AI Software Product company specializing in Enterprise-grade Vision AI in highly challenging environments. Our software platform is leveraging cutting edge cloud/on-premises/edge platforms, advanced computer vision algos, advanced ML concepts & models and more.

The company is led by globally renowned experts who previously headed large groups at Microsoft and Intel. The company HQ is located in Singapore (One North Area) and operates in over 10 countries.

Cynapse is looking for a talented and highly motivated Project Management Officer (PMO)/Quality Assurance (QA) Intern to join our team that delivers a challenging, enterprise-scale Video Content Analytics solutions to global customers. You will conform to high standards of project planning and management, working in a cutting edge, dynamic and professionally challenging environment.
Successful interns may be offered a full-time permanent position at cynapse at the end of the internship period.

Responsibilities
The selected candidate will be involved in one or more job item listed below, depending on management decision:
- Supporting the planning and delivery of Vision AI Software Projects/Programs in Singapore and other countries
- Support multiple on-going projects
- Assist with the project planning, resourcing and scheduling
- Assist in ensuring that projects are delivered on time, and provide timely reports on project status and activities Assist in requirements gathering and validation, solution development and testing, deployment, UAT and solution commissioning
- With guidance, perform usage tests on software thoroughly, identifying bugs and defects.
- Evaluates different functionalities and aspects of the product and generate report.
- Assist in communicating and managing vendors, sub-contractors, partners and other stakeholders
- Follow the company PM best practices
- Work in an Agile environment (SCRUM)

Qualifications
- Completed at least 1 year of studies as part of a Diploma/Bachelor/Master in one of the following subjects: IT/Engineering/Project-Management
- At least 6 months of experience in managing or delivering IT project/s
- Some Experience with vendors and partners management
- Analytical Thinking
- Innovative, motivated and a quick learner, attention to detail, curiosity, and passion for technology
- Bonus: Technical background/experience with software development

Benefits
- Unique opportunity to work with a talented global team on cutting edge technologies
- Informal and exciting work environment with flexible hours

Job Types: Full-time, Internship

Contract length: 6 months

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Work Location: In person

About Us

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

You'll contribute to content strategy and planning, and have an understanding of how regional campaigns support business goals. You're independent, proactive, and comfortable with ambiguity and problem-solving. You have experience juggling multiple projects and prioritizing them to have the greatest impact on your team and the company. You're also a strategic communicator, helping to define product narratives in conjunction with your team. You'll write and edit campaign content, GTM materials such as video scripts, in-app feature webpages, newsletter copy, and push notification copy, as well as apply and evolve our style guidelines. You have a strong intuition for writing clear, concise copy that is easily translated and localized for our global audience.

Job Description:

1. Responsible for the content ecosystem of international short video platforms. Develop a deep understanding of content, analyze business data and user needs to identify key issues in content production, distribution, and consumption. Set quantifiable goals and implement strategies to achieve them.
2. Conduct quantitative data analysis and qualitative observations to address critical issues in platform ecosystem evolution. Provide effective insights and leverage product mechanisms, content/recommendation strategies, and AI technologies such as machine learning to create a positive content consumption and creation environment.
3. Gain in-depth familiarity and understanding of content recommendation processes and principles. Collaborate with recommendation algorithm teams and analysts to validate the effectiveness of various recommendation strategies and drive continuous optimization.

Qualifications

Minimum Qualification

1. Bachelor's degree or above
2. With more than 3 years of experience in product or strategy roles. Strong content understanding, with experience in content strategies, scheduling strategies, recommendation strategies, or product recommendations preferred.
3. Excellent communication, collaboration, and project management skills. Resilient under pressure, with a strong sense of responsibility and goal orientation. Capable of addressing complex problems with a focus on key priorities and a long-term vision.

Preferred Qualification

1. Strong data analysis and logical thinking skills.
2. Individuals who are deep consumers and creators of content products and those who frequently use international content platforms.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About Us

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

You'll contribute to content strategy and planning, and have an understanding of how regional campaigns support business goals. You're independent, proactive, and comfortable with ambiguity and problem-solving. You have experience juggling multiple projects and prioritizing them to have the greatest impact on your team and the company. You're also a strategic communicator, helping to define product narratives in conjunction with your team. You'll write and edit campaign content, GTM materials such as video scripts, in-app feature webpages, newsletter copy, and push notification copy, as well as apply and evolve our style guidelines. You have a strong intuition for writing clear, concise copy that is easily translated and localized for our global audience.

Job Description:

1. Responsible for the content ecosystem of international short video platforms. Develop a deep understanding of content, analyze business data and user needs to identify key issues in content production, distribution, and consumption. Set quantifiable goals and implement strategies to achieve them.
2. Conduct quantitative data analysis and qualitative observations to address critical issues in platform ecosystem evolution. Provide effective insights and leverage product mechanisms, content/recommendation strategies, and AI technologies such as machine learning to create a positive content consumption and creation environment.
3. Gain in-depth familiarity and understanding of content recommendation processes and principles. Collaborate with recommendation algorithm teams and analysts to validate the effectiveness of various recommendation strategies and drive continuous optimization.

Qualifications

Minimum Qualification

1. Bachelor's degree or above
2. With more than 3 years of experience in product or strategy roles. Strong content understanding, with experience in content strategies, scheduling strategies, recommendation strategies, or product recommendations preferred.
3. Excellent communication, collaboration, and project management skills. Resilient under pressure, with a strong sense of responsibility and goal orientation. Capable of addressing complex problems with a focus on key priorities and a long-term vision.

Preferred Qualification

1. Strong data analysis and logical thinking skills.
2. Individuals who are deep consumers and creators of content products and those who frequently use international content platforms.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About Us

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

You'll contribute to content strategy and planning, and have an understanding of how regional campaigns support business goals. You're independent, proactive, and comfortable with ambiguity and problem-solving. You have experience juggling multiple projects and prioritizing them to have the greatest impact on your team and the company. You're also a strategic communicator, helping to define product narratives in conjunction with your team. You'll write and edit campaign content, GTM materials such as video scripts, in-app feature webpages, newsletter copy, and push notification copy, as well as apply and evolve our style guidelines. You have a strong intuition for writing clear, concise copy that is easily translated and localized for our global audience.

Job Description:

1. Responsible for the content ecosystem of international short video platforms. Develop a deep understanding of content, analyze business data and user needs to identify key issues in content production, distribution, and consumption. Set quantifiable goals and implement strategies to achieve them.
2. Conduct quantitative data analysis and qualitative observations to address critical issues in platform ecosystem evolution. Provide effective insights and leverage product mechanisms, content/recommendation strategies, and AI technologies such as machine learning to create a positive content consumption and creation environment.
3. Gain in-depth familiarity and understanding of content recommendation processes and principles. Collaborate with recommendation algorithm teams and analysts to validate the effectiveness of various recommendation strategies and drive continuous optimization.

Qualifications

Minimum Qualification

1. Bachelor's degree or above
2. With more than 3 years of experience in product or strategy roles. Strong content understanding, with experience in content strategies, scheduling strategies, recommendation strategies, or product recommendations preferred.
3. Excellent communication, collaboration, and project management skills. Resilient under pressure, with a strong sense of responsibility and goal orientation. Capable of addressing complex problems with a focus on key priorities and a long-term vision.

Preferred Qualification

1. Strong data analysis and logical thinking skills.
2. Individuals who are deep consumers and creators of content products and those who frequently use international content platforms.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Overview:

We are seeking a dedicated Project Executive to join our team. In this role, you will be primarily responsible for supporting water quality instrumentation, calibration, troubleshooting, and ensuring the seamless operation of our remote monitoring services. You will collaborate with various teams to ensure projects are executed efficiently and meet the required technical and quality standards.

Key Responsibilities:

• Water Quality Instrumentation: Oversee and support the installation, maintenance, and calibration of water quality monitoring equipment.
• Calibration & Troubleshooting: Ensure accurate calibration of instruments and troubleshoot any issues related to water quality monitoring systems.
• Remote Monitoring Support: Manage and provide technical support for our remote monitoring contracts, ensuring optimal performance of water-related technologies.
• Project Coordination: Collaborate with internal teams to manage the timelines, deliverables, and milestones of ongoing projects.
• Client Liaison: Act as a point of contact for clients, providing them with updates, support, and ensuring their needs are met.
• Documentation & Reporting: Maintain detailed records of all installations, calibrations, troubleshooting activities, and remote monitoring performance.

Qualifications and Requirements:

• Bachelor’s degree or diploma in Environmental Science, Water Management, Engineering, or a related field..
• Strong knowledge of engineering principles and operations management.
• Proven experience in water quality instrumentation, calibration, and troubleshooting.
• Familiarity with remote monitoring systems in water technologies.
• Strong project management skills, with the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills, with the ability to work with clients and internal teams.
• Proficiency in swimming and comfort working in and around water bodies, canals, ponds, lakes, reservoirs, tidal gates etc.

Application Procedures

• If you meet the requirements and are interested in this exciting opportunity, please apply with your resume and cover letter.
• This is strictly on-site roles with both office and site work.
• Fresh graduates are welcome to apply.

Project Coordinator

Working Hours: Monday-Saturday 10.30am-7pm; If work night shift next day will come late hours

Working Location: Site (Islandwide)

Office: Ang Mo Kio

Salary: $2,500-$3,500

Requirements:

• Minimum 2 year of relevant experience
• Familiar with building plans submission procedures and approvals
• With valid class 3 license will be an advantage

Job Scope:

• Able to manage projects independently
• Oversee project operations and liaise with clients, subcontractors and suppliers on project matters
• Ensure that project works are completed with respect to the scheduled dates
• Cost and quality control of projects
• Ensure that construction teams and sub-contractors adopt all necessary measures and comply with safety, environmental and other relevant legislation and requirements in the contract

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Job Purpose

You will be responsible for the planning, organizing and executing audits for the Great Eastern Group of Companies. Being part of the Audit team, you will need to provide an independent and objective assurance to improve the Group’s operations.

The Job

· Ensures coverage of relevant regulatory requirements and recommends improvements to corporate policies, procedures and practices;

· Leads or participates in the planning for each audit assignment to ensure performance of audit assignments, quality of reports and timeliness of deliverables;

· Develops audit plans and programs. Ensures that these documents are up-to-date and suitable to the current operating environment of the auditee;

· Ensures timely reporting of findings, risks and recommendations for auditee’s response and finalisation of report to AC (Audit Committee);

· Leads or participates in other ad-hoc assignments including special projects and investigations;

· Assists in the follow-up with auditees on outstanding audit findings through the issuance of Audit Tracking Report and verification of resolved findings;

· Ensures that audit operating standards and procedures are observed, and requirements of the Quality Assurance Review are met;

· Assists in the administration of Group Internal Audit and ensures effective and efficient usage of the Department’s resources;

· Assist the Head of Internal Auditor in ad-hoc assigned non-audit responsibilities (if any); and

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Degree or Masters in Business / Finance / Economics / Other related

· At least 6 years of experience in the financial industry related to financial institution’s asset management such as asset-liability management, investment management or financial risk management.

· Familiar with the regulatory requirements specific to Investment, including MAS Notice 125;

· Experienced in investment asset analysis and usage of systems such as Eagle investment system;

· Strong report writing, communication and presentation skills;

· Analytical, independent and a good team player;

· Committed and able to interact well with all levels of staff;

· Proficient in oral and written English;

· Able to travel overseas when required (once/ twice every quarter); and

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:

Reporting to the Head of ERM, the Head, Business Continuity Management will be responsible for co-ordinating the development and implementation of the Business Continuity (BC) and IT Disaster Recovery (ITDR) programmes to minimize business impact due to operational disruption, with a focus on recovery and resumption of critical business services to fulfil business and regulatory obligations.

Job Description:

Key Responsibilities:

• Oversee the delivery of the Business Continuity Management (BCM) programme for the business in accordance with Group policies and standards
• Oversee all DSII management and adherence of MAS 134
• Develop and maintain comprehensive entity level BC and Incidence Management (IM) plans
• Coordinate the creation of departmental Business Impact Analyses (BIA) and BC plans
• Support execution of the BC plans and coordinate the efforts of crisis management response and recovery
• Manage annual ITDR exercises with IT department and business department stakeholders
• Facilitate training and exercises to prepare staff for handling disruptions effectively including coordinating industry wide stress scenario exercises
• Ensure compliance with internal and regulatory BCM requirements and guidelines (include fulfilling all reporting requirements)
• Provide secretariat support for Steering Committee meetings
• Perform third party due diligence assessments on BC preparedness
• Manage BC enquiries from internal stakeholders
• Assist in Incident discussion, assessments and reporting

Desired Experience and Skills:

• Proven experience (at least 12+ years) in Business Continuity Management and/or IT disaster recovery programme delivery, preferably within a financial institution.
• Strong leadership and team management skills.
• Excellent communication and coordination abilities with internal and external stakeholders
• Knowledge and implementation experience of applicable laws and regulations in the insurance sector
• Strong understanding of business continuity standards and best practices
• Experienced in coordinating BC and IT disaster recovery exercises

Qualifications:

• Bachelor’s or Master’s degree in Business Management, Computer Science, or related field
• Professional certifications such as CBCP, MBCP, PMP, DRI or ISO would also be highly desirable

Language:

Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

This position reports to Team Lead, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function, perform supervisory function and to innovate the business unit’s progression.

The Job

· Issuance of policy contracts and endorsements

· Issuance of policy adjustment, member movement

· Responsible for premiums computation and experience refund

· Ensure tax invoices/endorsement schedules/medical cards are issued timely

· Ensure the accuracy of records entries & proper documentation

· Perform supervisory function and guidance to junior staff for service excellence

· Participate in departmental projects and initiatives, with User Acceptance Testing prior to deployment of changes in system

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

· Manage escalations and communications with policyholders and intermediaries and third party administrators

· Provide reviews and updates to SOP to incorporate changes from regulations and best practices.

Our Requirements

· At least Degree from recognized institution.

· Preferred at least 5 years relevant experience specializing in Group Insurance administration/business processing.

· Applicant along with experience in supervisory function will be an advantage.

· Good time management, good analytical skills, meticulous and pro-activeness

· A person who is task and results oriented, and a good team player

· Mathematically inclined and with strong communication skills

· Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation

· Proficient in other Microsoft Office applications

· People motivator who can innovate the business unit

· Independent, able to perform under pressure and unsupervised

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Profile Summary:

We are seeking a detail-oriented and knowledgeable candidate specializing in Policy Administration. This role is designed for a seasoned professional who excels as an individual contributor, bringing deep expertise in policy administration processes. The ideal candidate will be instrumental in ensuring the accuracy, compliance, and efficiency of policy-related activities, particularly for new business issuance and renewal processing for Group Business. You will report to the Team Lead, Enterprise Business Operations and work closely with internal & external stakeholders to ensure smooth daily operation of the Billing section of Enterprise Business Operation Department.

Job Description:

Policy Administration Expertise:

• Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes but not limited to issuance of bills, policy contracts and endorsements.
• Ensure accurate and efficient processing of complex policy administration tasks, aligning with client expectations and company standards while maintaining compliance with regulatory requirements.

Process Improvement and Documentation:

• Identify areas for process improvement within policy administration and contribute to the development and implementation of enhancements.
• Define and document business requirements specific to policy administration, ensuring alignment with operational needs and regulatory standards.
• Lead and participate in User Acceptance Testing (UAT) for system updates and enhancements, ensuring that new functionalities meet business requirements and improve policy administration processes.

Quality Control and Compliance:

• Conduct thorough quality checks on policy documentation and administration processes to ensure accuracy and adherence to internal standards and external regulations.
• Prepare for and participate in internal and external audits, ensuring compliance and addressing any findings promptly.

Stakeholder Communication and Technical Support:

• Act as a key point of contact for internal and external stakeholders on policy administration matters, providing clear and concise communication.
• Provide technical support and guidance to the policy administration team, helping resolve complex issues and escalations.
• Other Ad hoc assigned tasks based on business needs

Who we are looking for:

Competencies & Personal Traits

• Deep expertise in policy administration processes and regulations.
• Strong attention to detail and commitment to accuracy and quality.
• Excellent problem-solving skills and the ability to manage complex issues.
• Proficient in relevant software and tools for policy administration.
• Ability to work independently and take ownership of projects and tasks.
• Experience in preparing process flows and participating in tender pitches.
• Curiosity in exploring new tools and solutions to address operational needs
• Possess good communication skills, both verbal and written, with the ability to effectively communicate complex concepts to technical and non-technical stakeholders.
• Positive, influencing and willing to embrace change.

Working Experience

• 4 to 6 years of working experience with insurers or insurance related industry
• Prior experience with employee benefits scheme
• Knowledge of Group Insurance products is a must
• Good knowledge of MS Office applications

Professional Qualifications

• M5
• Health Insurance

Education

• Diploma or Degree

Language

• English

GENERAL DESCRIPTION

This position within the Business Risk Management department is responsible to perform the Monitoring & Assurance (M&A) reviews in accordance with the M&A framework with a set of globally aligned methodologies, as well as location specific reviews.

The incumbent will monitor any non-adherence to the existing requirements as set out in the bank’s policies and highlight any potential misconduct and emerging risk to the relevant forum and parties. Additionally, the candidate is expected to provide coaching and training to staff being monitored to enable them to meet Policy & Procedure requirements.

MAIN DUTIES

• Conduct sampling and reviews based on a risk-based program to assess that client facing staff meets the regulatory requirements and internal policy requirements, primarily on fair dealing practices, client suitability, sales and dealing practices, staff conduct matters, pricing, periodic reviews, and gift and entertainment controls.
• Analyse and identify any potential gaps in existing operational procedures
• Analyse data to identify any potential emerging risk and systemic trends from the M&A exceptions result and propose mitigating actions
• Maintain internal documentation as evidence of work done.
• Explain M&A findings to staff and/or team being monitored.
• Manage stakeholders’ expectations and ensure timely escalation.
• Participate in internal investigation especially relating to matters concerning staff misconduct issues.
• Consolidate and prepare surveillance findings and management reports to Senior Management.
• Collaborate with Front Office and functions within Risk department.
• Drive and/or participate in Bank’s or departmental projects.
• Coordinate internal training for Client Facing Staff.
• Review the framework and methodology to align with the regulatory / market environment.
• Continuous collaboration on the enhancement to the monitoring & surveillance procedures with global offices.

WORK EXPERIENCE REQUIREMENTS

• Minimum 3 years of experience in Audit, Risk and Control or Compliance function, preferably in Private Banking environment
• Good knowledge of regulatory and compliance requirements such as fair dealing practices
• High level of integrity, independent, adaptable and committed with high level of initiative
• Needs to be inquisitive and have strong analytical skills and attention to details, as well as comfortable with handling vast amounts of data
• Strong interpersonal and professional communication skills
• Excellent team and organizational skills working with cross functional stakeholders
• Consummate team player with a positive, pragmatic, flexible and creative approach.
• Proficiency in Python and data analytic tools is a plus

EDUCATION REQUIREMENTS

• University degree or equivalent from a reputable institution

Job Profile Summary:

The Distribution Digital Enablement team is responsible for driving the development, implementation and modernisation of digital strategies that transform our distribution model, incorporating new digital platforms and capabilities to enhance sales engagement and point of sales processes through partnering with key stakeholders.

As a Business Digitalisation Manager, you will be responsible for driving new digital capabilities / platforms and adoption:

• Enable lead management, prospecting and managing relationship with existing customers;
• Build new digital capabilities / platforms to transform our point of sales and other distribution processes aligned with our distribution strategy;
• Enhance our current core distributor business platforms to modernize and futureproof the business.

You will also support stakeholder management and change management for these new capabilities / platforms launched to drive maximum adoption across our channels.

Job Description:

• Drive and support the development of next generation distribution digital capabilities to enhance lead management, customer prospecting, and relationship management through collaboration with various Group and PACS teams.
• Engage distributors in the design process to ensure user-led design that drive ambassadorship and meet customers and business needs.
• Oversee and drive adoption of our prospecting platform to enhance leads management and sales conversion to support the company’s growth ambition.
• Maintain and ensure the operating effectiveness of the prospecting platform, while overseeing the design and implementation of new features / functionalities.
• Work closely with Technology, Customer, Compliance and Risks to ensure quality in delivery, maximise business value and enhance prioritization decisions.
• Driving adoption strategy, change management, training and communications in new launches / releases.
• Oversee delivery quality by working closely with Technology and Quality Assurance in UAT reviews and sign-offs and ensuring operational readiness of each release.
• Monitor project / initiative progress and escalate risks and issues and follow through on remediations / mitigations.
• Support Head of Distribution Digital Enablement in driving the digital transformation across distribution channels.

Who we are looking for:

Competencies & Personal Traits

• Ability to translate complex business requirements into actionable deliverables
• Deep understanding of project governance, execution and project risk management standards
• Data driven and passionate about digital transformation
• Ability to deliver execution excellence in a fast-paced, agile environment and adapting to changing priorities
• Innovative and collaborative mindset
• Good business acumen
• Experience in using project management systems like JIRA, Confluence or design tools such as Figma is a plus
• Certifications in digital transformation methodologies, agile project management, or related fields will be preferred.

Working Experience

• 3 to 5 years in overseeing or supporting sales digital platforms, transformation project management and execution related roles in the financial / insurance sectors
• Experienced in navigating large and complex organisations, including gaining access to key executives and stakeholders and successfully managing relationship building dynamics and processes

Education

• Degree in any discipline, preferably related to Digital, Information System & Technology or related field

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Reporting to the Head of Corporate Services, the role will be responsible for supporting cost management and ensuring that projects are executed in accordance with established governance frameworks and standards.

This role involves monitoring project performance, identifying risks, and providing recommendations to improve project governance. On top of that this role involves collecting and analyzing data to estimate costs, identifying cost-saving opportunities, and providing detailed reports to management.

Job Description

Responsibilities include, but are not limited to, the following:

• Collect and analyze data to estimate costs related to labor, materials, overhead, and other operational expenses.
• Identify and recommend cost-saving opportunities.
• Perform cost variance analysis, comparing budgeted costs to actual costs.
• Perform risk analysis to identify potential cost overruns and mitigate risks.
• Assist in financial planning and forecasting activities.
• Identify and partner various stakeholders to drive optimization initiatives across Corporate Services (Third Party Risk Management, Procurement and Workplace Services) with the aim to drive operational efficiency, cost savings or risk mitigation
• Work with Workplace Services vendors on gathering utilities consumption data and travel information and analyze for ESG reporting
• Provide project management oversight on Corporate Services Strategic Projects
• Collaborate with project managers and stakeholders to ensure effective governance practices.

Who we are looking for

Competencies and Personality Traits

• Proficient in Microsoft Excel, PowerPoint and Word and Power Apps
• Experience of using Source-to-Pay system will be a plus
• Effective written and verbal communication skills, ability to communicate effectively with internal and external stakeholders
• Self-driven, independent and able to work under pressure
• Ability to cope with complexity and takes initiative
• Ability to work with others as a team player
• Customer focus and service orientation

Work Experience

• Candidate must have minimally 3 years of work experience, preferably reporting or project management
• Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents.
• Self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives.
• Has an aptitude for innovation.
• High integrity and ethics.

Education

• Bachelor’s degree as a minimum academic qualification

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Responsible to provide operational support to distribution channel(s) to ensure smooth execution of the sales process

Responsibilities:

1. Managing and review all 3rdparty Tie-up & Leads Generation activities.

• Review 3rd Party Tie-up & Leads Generation Business Proposal submitted by organizing leaders.
• To conduct due diligence check for all 3rd party tie-up.

2. Conduct monitoring on introducer sales and marketing activities

· To utilise platform to conduct social media monitoring on introducers and districts sales and marketing activities.

· To identify any unapproved marketing materials and escalate for further follow up.

3. Reviewing of collaterals and marketing materials

· Ensure that the marketing materials are in accordance to the Company’s checklist and requirement.

· To work with other internal stakeholders to conduct review of marketing materials and ensure review completed within the TAT.

· To issue approval code once all internal stakeholders’ queries has been completed.

4. Managing and support engaging of Appointment Setting Officer and matters pertaining to CPF Medisave Liabilities

· Review application and sent for screening before seeking approval on the engagement of Appointment Setting Officers.

· Liaise with IT for request of new logger / Spidergate enable phone / retrieval account.

· Maintain register for audit purposes.

· Liaise with CPF Board, provide in-force listing on monthly basis for computation of Medisave Liabilities

• Review defaulter list provided by CPF Board, prepare letters and communicate to location sales teams to follow up
• Liaise with Finance Department for deduction of Medisave Liabilities

5. Managing and Support Application for Span of Control Deviation for Tied Distribution

• Review application received, sent for screening to ensure meeting the requirement before seeking approval
• Conduct annual assessment on SOC Deviation to ensure that they continue to adhere to the prescribed standards of deviation.

6. Ad-hoc Tasks

To assist in any other ad-hoc projects that requires Department’s involvement

Requirements:

• Education – Tertiary education
• Experience – At least 2 to 5 years of experience in life insurance industry
• Familiar with MAS’ Financial Advisers Act (FAA), relevant notices, regulations, and guidelines; LIA Guidelines, Product Knowledge and Company’s procedures and process will be an added advantage.
• Communication skills, Problem Solving skills, Influencing skills, Strategic Thinking, Coaching, Presentation skills and Facilitation skills.
• Proficient in Microsoft Application (E.g. Excel-Vlookup)

GENERAL DESCRIPTION

This position within the Business Risk Management department is responsible to perform the Monitoring & Assurance (M&A) reviews in accordance with the M&A framework with a set of globally aligned methodologies, as well as location specific reviews.

The incumbent will monitor any non-adherence to the existing requirements as set out in the bank’s policies and highlight any potential misconduct and emerging risk to the relevant forum and parties. Additionally, the candidate is expected to provide coaching and training to staff being monitored to enable them to meet Policy & Procedure requirements.

MAIN DUTIES

• Conduct sampling and reviews based on a risk-based program to assess that client facing staff meets the regulatory requirements and internal policy requirements, primarily on fair dealing practices, client suitability, sales and dealing practices, staff conduct matters, pricing, periodic reviews, and gift and entertainment controls.
• Analyse and identify any potential gaps in existing operational procedures
• Analyse data to identify any potential emerging risk and systemic trends from the M&A exceptions result and propose mitigating actions
• Maintain internal documentation as evidence of work done.
• Explain M&A findings to staff and/or team being monitored.
• Manage stakeholders’ expectations and ensure timely escalation.
• Participate in internal investigation especially relating to matters concerning staff misconduct issues.
• Consolidate and prepare surveillance findings and management reports to Senior Management.
• Collaborate with Front Office and functions within Risk department.
• Drive and/or participate in Bank’s or departmental projects.
• Coordinate internal training for Client Facing Staff.
• Review the framework and methodology to align with the regulatory / market environment.
• Continuous collaboration on the enhancement to the monitoring & surveillance procedures with global offices.

WORK EXPERIENCE REQUIREMENTS

• Minimum 3 years of experience in Audit, Risk and Control or Compliance function, preferably in Private Banking environment
• Good knowledge of regulatory and compliance requirements such as fair dealing practices
• High level of integrity, independent, adaptable and committed with high level of initiative
• Needs to be inquisitive and have strong analytical skills and attention to details, as well as comfortable with handling vast amounts of data
• Strong interpersonal and professional communication skills
• Excellent team and organizational skills working with cross functional stakeholders
• Consummate team player with a positive, pragmatic, flexible and creative approach.
• Proficiency in Python and data analytic tools is a plus

EDUCATION REQUIREMENTS

• University degree or equivalent from a reputable institution

Job Profile Summary:

In this role, you will work closely with the agency in creation of sales opportunities, monitoring the sales activities and be the intermediary to all agency support functions. As part of this dynamic role, you will report to the Cluster Head to build an effective and productive Agency Distribution channel.

Job Description:

• Monitor agency sales through appropriate sales analyses and reports
• Be project ICs for agency initiatives like Leads campaigns, MDRT, Awards, Contract Maintenance, Appointment Standards, AL/FC promotions and quarterly incentives
• Create a culture of commitment and achievement
• Work closely with the recruitment team to support recruitment efforts within cluster
• Assist in the development of sales incentives at department and cluster level
• Handle all issues for the Agency Leaders (ALs) and Financial Consultants (FCs) to ensure alignment with PACS goals
• Develop positive business relationships with internal and external customers
• Manage and drive the implementation of process improvements
• Work with the Compliance Department regarding FCs and ALs compliance with regulatory and company compliance standards to provide advice to the Agency Distribution

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Possess strong leadership qualities and a mind towards excellence
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience

• Sales experiences in insurance/investment sales is preferred

Professional Qualifications

• CMFAS M5, M9, M9A and HI certifications is preferred

Education

• Bachelor in Business or related fields of study

Job Profile Summary:

The Business Development Manager is responsible for the overall BAU operations to ensure that all processes are in place and running effectively and efficiently. This includes being central point of contact for managing the overall partnership with the Bank and to ensure all processes are in place and identify synergies across projects and initiatives to facilitate collaboration.

Job Description:

• Devise and execute customer/product propositions/strategies to raise productivity within Personal Wealth Banking segment
• Devise and execute customer, product propositions and strategies with the Banca Team.
• Work closely with the Bank’s stakeholders (Cluster Heads, Team Leads and Banca Managers) to ensure achievement of bancassurance targets.
• Identify sellers who require additional coaching or skillsets to achieve higher production targets.
• Devise coaching methodology and conduct effective coaching sessions.
• Spearhead conversations with internal stakeholders to enhance sellers’ productivity and tools availability.
• Ensure the fulfilment of expectations that is set for Personal Wealth Banking.
• Analyse sales and productivity data to identify areas of strengths and weaknesses and derive action plan to drive performance across segments and channel.
• Analyse, influence and lead action plans in accordance to segment and channel strategies.
• Analyse and compare the present state of products, processes, and applications for improvements.
• Collect and interpret segment performance statistics and other relevant data.
• Assist the management and other teams to draw business goals and needs

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Possess strong leadership qualities and a mind towards excellence
• Strong analytical and qualitative problem-solving abilities
• Dynamic individual who strives in fast moving environment
• Strong written and verbal communication skills, engaging in presentations and adept at relationship management skills with a high degree of tact
• Ability to be agile and present sales concepts for legacy, retirement, and savings solutions
• Ability to analyse, influence and lead

Working Experience:

• At least 3-5 years of relevant business development experience in bancassurance or partnership setup
• At least 2-3 years of advisory experience in bancassurance setting is preferred

Professional Qualifications:

• CMFAS certification Module 5, 8, 8A, 9, 9A & HI (Preferred)

Education:

• Degree in Finance/Business relevant fields of studies

Job Responsibilities:

• Lead and drive quality improvement initiatives within the healthcare domain
• Collaborate with operational teams to identify and develop strategic solutions for improvement
• Engage stakeholders to understand their challenges and implement effective problem-solving strategies
• Drive the application project end-to-end including requirements gathering, design, development, testing, launch and adoption.
• Develop and execute project plans and timelines
• Create, track and manage project budgets and resource plans
• Set project milestones and ensure adherence to timelines and budget
• Provide project progress updates and reports to relevant stakeholders in a timely manner
• Conduct functional testing to verify that the proposed solution aligns with user requirements and complete User Acceptance Testing (UAT) to ensure project completeness
• Identify potential risks and issues with the project and escalate to managers when required.
• Liaise with external vendors and partners involved in the project development.

Job Requirements:

• Bachelor's degree in IT, Computer Science or related field
• Knowledge of mobile platforms, technologies and trends
• Excellent analytical and problem-solving skills
• Budgeting and resource planning experience
• People-centric
• Experienced in facilitating workshops and conducting trainings
• Excellent communication and interpersonal skills to collaborate effectively with diverse teams
• Self-starter with a strong sense of urgency and a positive “can do” attitude
• Qualities of matured thinking, dependable and requires minimum supervision
• Ability to follow through, work independently as well as in a team

To apply, please visit www.gmprecruit.com and search for Job Reference: 24342

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

We would like to invite experienced candidates who have a passion for business process improvements, creation of new user experiences to join us on our transformation journey.

In this position, you will be working closely with leaders within Technology Services and functional units to identify internal operational improvement opportunities, design and implement processes, solutions in alignment with project strategies and business objectives - with the eventual goal of ISO 27001 certification. Ideally, you should also be conversant with ITSM, ITSMS concepts and operations.

A segment of this role will also include supporting and assisting with technology controls, governance and compliance activities.

In the course of work, you will be involved in:

• Advocating and driving operational improvements through process streamlining and technology within Technology Services department. This will span across IT service management system processes and operational areas including procurement to enhance ITSMS maturity with eventual goal of ISO 27001 certification.
• Process mapping and blueprinting, business requirements harmonising and translation to Business Requirements Document (BRD).
• Working alongside stakeholders to operationalise process, system changes.
• Developing training materials and conducting training where appropriate.
• Developing appropriate process metrics and KPIs for performance reporting.
• Supporting Governance lead in governance, risk, and compliance activities including (not limited to) the following:
• Maintain and update documents and records on ITSMS, ISO 27001 etc.
• Establish and maintain proper documentation control & distribution.
• Ensure system compliance & preparations for Management Review.
• Conduct internal reviews. Ensure readiness for 3rd party certification.
• Liaise with external auditors and certification bodies in conducting audits.
• Review audit findings and develop action plans.
• Manage internal and external corrective action reports.
  

Requirements:

• Degree in Business or IT preferred with ITIL certification. CBAP will be a bonus.
• Minimum 3 to 5 years’ experience in business process analyst role or equivalent management consulting, quality management experience.
• Prior experience in Business Process Management projects, ITSM (ITIL), ITSMS processes.
• Adept at flowcharting and process blueprinting.
• Meticulous, strong analytical ability, documentation and project management skills.
• Good interpersonal, communication, decision-making skills and a responsible attitude.
• Ability to multi-task and work well under pressure.
• Familiarity with at least one of the industry standards and best practices such as ISO/IEC 27001, SOC 2, and NIST.
• Understands and experience with information security risk management, governance, internal controls, IT compliance and audits.

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

The Assurance Risk & Quality teams have a major role in ensuring that the Assurance professionals in PwC provide the highest quality professional services and are seen by our clients as trusted advisors.

To deliver services in an effective and efficient manner that meets the expectations of our clients and other stakeholders, the PwC network has established the Quality Management for Service Excellence (QMSE) framework which introduces an overall quality objective for the Assurance practise that is supported by a series of underlying quality management objectives.

Our system of quality management must be designed and operated so that these objectives are achieved with reasonable assurance. The achievement of these objectives is supported by a quality management process established by our firm and Assurance leadership, business process owners, and partners and staff.

As a project manager of this team, you are responsible to support in planning and overseeing the implementation of QMSE framework to the system of quality management.

Key responsibilities:

• Manage the design and implementation of QMSE framework
• Provide guidance and support to the business process owners and relevant stakeholders
• Develop templates to ensure consistency of documentation
• Manage QMSE Aura file
• Update documentation relating to QMSE
• Work with the QMSE testing team
• Monitor progress and ensure timelines are met
• Attend and participate in global calls and meetings
• Liaise with global on QMSE related matters
• Manage network review and regulator inspections
• Provide updates and report on a regular basis to Territory Senior Partner, Territory Assurance Leader, R&Q leader, QMSE implementation leader and relevant stakeholders

Key requirements:

• Possesses a high level of resilience and positive work attitude
• Has strong attention to detail
• Has excellent project management skills
• Has strong people-orientated mindset
• Possesses the confidence and maturity to deal with all levels of staff
• Has a willingness to learn and deliver timely and quality results
• Is an excellent team player

Job Purpose

You will be responsible for the planning, organizing and executing audits for the Great Eastern Group of Companies. You will also assist the Singapore Head of Internal Auditor, to provide an independent and objective assurance to improve the Group’s operations.

The Job

· Ensure coverage of relevant regulatory requirements and recommend improvements to corporate policies, procedures and practices;

· Lead or participate in the planning for each audit assignment to ensure performance of audit assignments, quality of reports and timeliness of deliverables;

· Develop audit plans and programs. Ensure that these documents are up-to-date and suitable to the current operating environment of the auditee;

· Ensure timely reporting of findings, risks and recommendations for auditee’s response and finalisation of report to AC (Audit Committee);

· Lead or participate in other ad-hoc assignments including special projects and investigations;

· Assist in the follow-up with auditees on outstanding audit findings through the issuance of Audit Tracking Report and verification of resolved findings;

· Ensure that audit operating standards and procedures are observed, and requirements of the Quality Assurance Review are met; and

· Assist in the administration of Group Internal Audit and ensure effective and efficient usage of the Department’s resources.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Bachelor's degree in Accounting, preference will be given to those with Chartered Accountant or Certified Internal Auditor certification;

· 5 to 8 years of relevant audit experience;

· Knowledge of the insurance sector will be an added advantage;

· Strong report writing, communication and presentation skills;

· Analytical, independent and a good team player;

· Committed and able to interact well with all levels of staff;

· Proficient in oral and written English; and

· Able to travel overseas when required (once/twice every quarter).

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies:Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

We would like to invite experienced candidates who have a passion for business process improvements, creation of new user experiences to join us on our transformation journey.

In this position, you will be working closely with leaders within Technology Services and functional units to identify internal operational improvement opportunities, design and implement processes, solutions in alignment with project strategies and business objectives - with the eventual goal of ISO 27001 certification. Ideally, you should also be conversant with ITSM, ITSMS concepts and operations.

A segment of this role will also include supporting and assisting with technology controls, governance and compliance activities.

In the course of work, you will be involved in:

• Advocating and driving operational improvements through process streamlining and technology within Technology Services department. This will span across IT service management system processes and operational areas including procurement to enhance ITSMS maturity with eventual goal of ISO 27001 certification.
• Process mapping and blueprinting, business requirements harmonising and translation to Business Requirements Document (BRD).
• Working alongside stakeholders to operationalise process, system changes.
• Developing training materials and conducting training where appropriate.
• Developing appropriate process metrics and KPIs for performance reporting.
• Supporting Governance lead in governance, risk, and compliance activities including (not limited to) the following:
• Maintain and update documents and records on ITSMS, ISO 27001 etc.
• Establish and maintain proper documentation control & distribution.
• Ensure system compliance & preparations for Management Review.
• Conduct internal reviews. Ensure readiness for 3rd party certification.
• Liaise with external auditors and certification bodies in conducting audits.
• Review audit findings and develop action plans.
• Manage internal and external corrective action reports.
  

Requirements:

• Degree in Business or IT preferred with ITIL certification. CBAP will be a bonus.
• Minimum 3 to 5 years’ experience in business process analyst role or equivalent management consulting, quality management experience.
• Adept at flowcharting and process blueprinting.
• Understands and experience with information security risk management, governance, internal controls, IT compliance and audits.
• Meticulous, strong analytical ability, documentation and project management skills.
• Good interpersonal, communication, decision-making skills and a responsible attitude.
• Ability to multi-task and work well under pressure.
• Familiarity with at least one of the industry standards and best practices such as ISO/IEC 27001, SOC 2, and NIST.
• Prior experience in Business Process Management projects, ITSM (ITIL), ITSMS processes.

⠀

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Job Summary:

In this role, you will have an in-depth understanding of business processes, and define the use cases / user story for applications in Prudential Singapore. You will also develop acceptance criteria to provide assurance for quality of the applications releases. As part of this dynamic role, you will work closely with business units and other IT teams to deliver leading edge digital capabilities for Prudential Singapore.

Job Description:
• Understand business process and define the business requirements in the form of use cases / user stories.
• Design IT solutions together with relevant IT teams that will meet business requirements and timeline.
• Deliver IT solutions in accordance to relevant IT policies and procedures.
• Provide and share knowledge to other team members.

Who we are looking for:
Competencies & Personal Traits
• Independent and works well across different functions.
• Excellent problem analysis skill. Innovative and creative in developing solutions.
• Excellent verbal and written communication skills.
• Strong sense of drive and commitment to deliver on responsibilities.
• Works well in a dynamic environment.
• Ability and willingness to be hands-on.

Working Experience:
• 4-8 years in delivering IT applications.
• Experience in Agile software development.

Education:
• Bachelor degree

Language:
• Fluent written and spoken English

Job Purpose

The candidate is expected to work on the Regional IFRS17 Programme as a Data Mapper cum Business Analyst. The Programme is implementing solutions for compliance with the International Financial Reporting Standards for Insurance Industry which the Company targets to go live in January 2023 for Singapore & Malaysia entities and 2 years later for Indonesia entities.

The candidate’s key role to be performed in the SDLC is to elicit and analyse data requirements, provide technical translation to business requirements captured in mapping documents for Extract Transform and Load (ETL), conduct System Integration Test (SIT), and support Users’ Acceptance Test (UAT) and user training. The candidate is also expected to follow our Group IT Application Processes, Standards & Procedures.

The Job

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

· Facilitate / conduct workshops for business users to identify project requirements. Gather, analyse, document and follow up on user requirements.

· Perform data mapping from source to target data fields by understanding the core IFRS17 requirements, software solution and how to implement this within Great Eastern Finance and Actuarial business teams.

· Based on the requirements, generate artefacts needed for solution generation. These artefacts include – Data Mapping specification for ETL purposes, integration/interface specifications, site-map and page-flow, and the usage of UML diagram to detail the process flow and solution.

· Build an understanding on IFRS17 product and configuration in order to support the business during configuration and build phase. Ability to analyse and pull out data from database to analyse situations to support configuration.

· Work with IFRS17 solution vendor on System Unit testing.

· Hands on planning and execution of functional test cases, perform execution of System Integration Test (SIT) cutting across source data teams and outbound systems.

· Support users during User Acceptance Testing (UAT), regular tracking of test progress status and defect management.

· Develop IFRS17 and contribute towards insurance-specific SME knowledge for group-wide knowledge management

Our Requirements

a) Qualifications

· Degree in Computer Science, Business Information Systems or Finance / Insurance degree

· Certified Business Analysis (CBAP or equivalent)

· Certified Agile / Scrum practitioner will be an added advantage

b) Working Experience

· Minimum 4-5 years working experience in IT preferably in Insurance industry and experience handling projects or BAU in Insurance core systems or Finance systems

· Minimum 3 years ETL data mapping experience in Insurance domain and Financial reporting systems

· Strong understanding of how legacy systems relate/interface with each other

· Ability to translate business requirements documentation into data requirements and source-to-target data mappings

· Understanding of data models and ETL processing

· Familiarity with application programming and data model design processes

· Experience in using SQL to profile data prior to mapping

· Comfortable with handling data analysis via database queries – Hive SQL query execution on Hadoop platform

· Working knowledge of Oracle SQL, PL/SQL database added advantage to support business, testing, troubleshooting etc

· Must be able to provide Sample data mapping documents

· Experience in Data Warehouse a plus

· Good understanding of IFRS4 or IFRS17 is an advantage

· Good Insurance domain knowledge and knowledge of insurance products is preferred

c) Competencies

· Must possess excellent business oriented analytical skills

· Strong oral and written communication skills

· Organized with an eye for detail

· Team player and must be able work with cross IT and business teams

· Ability to multitask across different assigned tasks

· Fast learner to quickly understand new concepts

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you must be nimble and will support the team in both new products & post launch delivery in cross-functional areas and ensures successful implementation across multiple platforms.

As part of this dynamic role, you will also be actively involved in the project and accountable for the project deliverables.

You will report to Product Delivery Team Leads and collaborate with all stakeholders to achieve our project completion.

Job Description:

• Support the project to ensure prompt delivery and implementation with quality.
• Participate in discussions with stakeholders and may propose solutions that will meet business objectives and document the solutions and business rules into the Business Requirement.
• Collaborate with the stakeholders and team leads so that the agreed project timeline will not be impacted.
• Translate the business requirements into test scenarios, conditions and expected results for user acceptance testing.
• Accountable for the execution of user acceptance testing and results are updated with proper documentation.
• Track and monitor the outstanding defects and work with Information Technology in resolving the tickets promptly and within the agreed timeline.
• Arrange & lead checkpoint discussions on defects with Information Technology, where needed.
• Prepare training guides & train the stakeholders.
• Perform post deployment verification of the system after implementation.
• To embrace our “Innovation” value, she/he will actively seek continuous improvements in her/his area of expertise thus remaining relevant to the business.

Who we are looking for:

Competencies & Personal Traits

• Committed to meet tight deadlines and able to work in a fast-paced environment to make things happen
• Independent, focused and works well across different functions
• Strong analytical and problem-solving skills
• Good verbal and written communication skills and good interpersonal skills
• Able and willing to be hands-on

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.