Total 6 customer service manager job vacancies in Manufacturing / Production category in paya lebar north east

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

The Responsibilities:

• Analyze opportunities, formulate portfolio planning strategy, product roadmap planning and product meet-competition strategies.
• Market demand management, responsible for collecting, analyzing, decomposing market demand, unified management, distribution, and demand implementation.
• Responsible for the product definition output (product positioning, core function definition, new business model exploration, meet-competition strategy/marketing strategy, sales volume/revenue/profit, time to market), the whole chain of joint sales, marketing to ensure the output of competitive products and explore business opportunities.
• Partner with channel marketing team to draw promotion activities and device marketing plan.
• Execute marketing initiatives with marketing team to maximize brand awareness and brand image.
• Provide training for internal teams and external customers.

The Requirement:

• A self-starter who can engage with cross-functional teams in meeting customer requirements.
• Proven work experience (min. 3 years) in product management
• Ability to influence and build productive cross-functional relationships with internal and external partners.
• Highly adaptable and able to handle multiple projects/priorities in a dynamic environment.
• Good written and verbal communication skills with attention to details

Job Summary

An excellent career opportunity for individuals who are experienced in managing end-to-end lifecycle for Life and Health Insurance products to grow and contribute in an esteemed organization.

Mandatory Skill-set

• Degree in Actuarial Science, Accountancy, Finance or Marketing;
• At least 7 years of working experience in product development, marketing or actuarial within financial services;
• Possess excellent understanding of life insurance products such as but not limited to term-life, whole-life, universal-life and variable-life insurance;
• Good experience in Life and Health product development, product pricing, exposure to proposition development and project implementation;
• Experience in new market development, managing industry and go to market strategies in new technology deployment;
• Strong multitasking abilities, quick adaptability to develop executable plans in bringing projects from conception to launch, driving implementation to success;
• Excellent presentation, communication, interpersonal and negotiation skills;
• Self-driven, resourceful and result oriented.

Desired Skill-set

• Certifications in CMFAS and/or LOMA;
• Insurance certifications such as BCP, PGI, HI and ComGI.

Responsibilities

• Ideate, plan, and manage product development and involve in the end-to-end activities for new products;
• Conduct customer research and competitive analysis to deliver the best product proposition;
• Collaborate with other departments such as Actuarial, Implementation and Pricing team to strategize;
• Conduct product risk assessment and share with the management on the best risk management practices;
• Prepare Product Specification (FactSheet), Product Summary cum Presentation and Policy Contract;
• Work with Business Heads for product approval documentation and business casing within the stipulated timeline;
• Responsible on the communication and drafting of product launch announcements include marketing initiatives, work with agencies and bancassurance to achieve the channel's KPIs;
• Responsible on post product launch monitoring, synthesize customer feedback, findings from user research and other market insights and distill them into the roadmaps and feature lists;
• Ensure adherence to regulatory requirements and industry standards.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

The Core Custody Product team focuses on developing custody products for the Custody business lines, bother Hub and Domestic. Citi provides settlement, custody and asset servicing solutions to investor clients through a global network of sub custodians. The domestic business provides clearing, settlement, custody & asset servicing to global financial institutions through a proprietary branch network spanning Asia, EMEA and the Americas.

The Core Custody Product team are seeking a strong Product Development leader in the APAC region who can work within the asset servicing team ensuring it meets its goals of supporting both custody businesses by focusing on the development of Asset Servicing capabilities globally.

The individual will work with the Core Custody Asset Servicing Product team and support, manage, and drive the team with specific focus on the APAC region. Working closely with business, legal, risk and operational partners’ for Custody in identifying and implementing product changers/enhancements in line with business, regulatory and market mandatory requirements. Actively participate in Industry forums to ensure that Citi is kept abreast of market changes and that Citi views are represented.

Responsibilities:

• Help drive the Core Custody Asset Servicing team to ensure it meets its goals as agreed with the Custody business
• Agree product development priorities as part of the annual plan with Custody business owners
• Understand, communicate and implement global product strategies with primary focus on product extensions
• Work closely with global asset servicing re platforming project team to ensure platform is developed and rolled out in line with business requirements
• Help define new product scope
• Work closely with operations and technology to create detailed Business Requirements Documentation defining core product functionality based on client demand, market/regulatory requirement or long-term strategic objectives
• Ensure products developed and implemented in line with business requirements
• Work with other internal partners (risk, legal, compliance etc) to ensure all new product developments meet internal business approval requirements
• Act as senior point of escalation for the Custody businesses for all product related issues
• Support relationship and sales teams acting as product expert when discussing new opportunities with clients
• Support the implementation of "pilot" clients where required, ensuring documented processes and procedures are in place
• Keep abreast of market trends and client needs working closely with clients and coverage organisations.
• Review and influence/lobby local markets to follow industry standards re transparency and key data elements. Ensure Citi platforms are able to support and complement said enhancements
• Participate in relevant industry governing bodies

.

​Qualifications:

• 10 years of relevant experience
• Strong securities background with specific focus on asset servicing
• Proven client facing experience beneficial
• Background in operational processes, technology platforms and front office activities
• Ability to analyse different processes and identify inherent risks
• Good inter-personal and communications skills
• Both a strong team player plus self starter
• Creative and resourceful problem solving
• Proven project management and implementation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree is Good To have

Salary: $6,000 - $8,000 + 15 Days AL

5 Working Days, 9am-6pm(Up to change according to project)

Changi South (Between Bedok / Kembangan MRT)

Requirements:

Degree or diploma and aptitude relevant to Broadcast Engineering (specializing in Broadcast Engineering, including System / Audio Engineering / IT or any other related area).

Safety Knowledge: Good knowledge of the principles of safety at work as applied in the TV industry.

Understanding of OB Systems: Understanding of Outside Broadcast systems and environment.

Knowledge and experience of operating and troubleshooting a range of OB equipment in sound, communication, IP, etc.

Minimum 5-8 years of work experience in Outside Broadcast Environment.

Event Experience: Experience with internatinal scale events is necessary.

Job Scopes: (Before, During & After Project)

Review the operations of the Engineering Department to ensure the quality of broadcast operations meet industry standards.

Remain up-to-date with outdoor broadcast technology and equipment.

Guide the Assistant Engineers to read technical (Auto CAD) engineering drawings and plan for their training where needed.

Ensure procedure for video equipment testing and preparation is in place.

Ensure adequate processes are in place for communication / escalation of technical related problems that arise during a project.

Keep Engineering environment (Warehouse, Engineering Room and desks) clean, functional, safe and presentable.

Ensure compliance of engineering procedures with Health & Safety guidelines.

Supervise and schedule maintenance of specific categories of broadcast equipment to ensure the equipment are fully functional and well maintained (internally and externally clean/dust-free).

Monitor physical and technical quality and appearance of broadcast equipment. Prepare the maintenance & improvement report.

Plan and maintain a list of specific categories of broadcast equipment which require scheduled maintenance.

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

The Responsibilities:

• Identify customer needs, oversee market research, and monitor the market trends/competitive landscape
• Identify opportunities to out-position competitors based on areas of product differentiation, both in the short and long term
• Manage lifecycles and product positioning in the marketplace.
• Coordinate with Marketing Department of marketing activities within the context of the overall corporate plan to meet company objectives.
• Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy.
• Customers’ relationship maintenance & Channel program management
• Understand product trends, historical data and department input at category level in order to manage in-season opportunities or risks.
• Establish long-term strategies and annual/seasonal financial plans and identifying growth opportunities.
• Take full responsibility for business plans and business results.
• Brand position maintenance

The Requirements:

• Bachelor's degree in business, Computer Science or relevant field
• 3 years of relevant industry experience
• A self-starter who is able to work independently and engage cross-functional teams in meeting customer requirements
• Excellent interpersonal and communication skills, strong negotiation skills, independent and self-motivated.
• Energetic, dynamic, optimistic and customer service-oriented
• Strong analytical skill & ability to work under stress
• Technical background or must have technical curiosity and ability to learn to speak the language of technology
• Strategic and data-driven thinking.
• Positive thinking, ambitious and goal-oriented

JOB PURPOSE

The Product Marketing Manager is responsible for the overall performance of a business unit with regards to sales, margin, inventory, quoting strategies, suppliers, and the ongoing development of the employees.

PRINCIPAL ACCOUNTABILITIES

Set & achieve sales and margin budgets & objectives

• Perform all necessary research and analysis to establish achievable but yet aggressive sales and profit margin goals by class and by supplier.

Business unit quarterly business review

• Review entire business KPI (Key performance indicators) with business unit. Determine actions required to meet objectives. This is an all-encompassing review: sales, inventory, profit margin, in addition to performance to SLA (Service Level Agreement); supplier performance, customer performance, staff development, etc.

Supplier relationship management

• Build and maintain relationships with all suppliers at the appropriate levels. Supplier Champions are assigned for each supplier.

DPP pricing negotiation

• In conjunction with the Global Commodity Manager, negotiate preferential pricing for Future on stocking devices. For focus suppliers, the Director is responsible.

Product knowledge

• Understand the basic technologies for which you are responsible. Top end applications, basic electronic function the product does in a circuit. Understand the market trends of the end application as fluctuations can influence supply and demand.

Market knowledge

• Understand and communicate competitive landscape, product availability, pricing trends.
• Maintain close scrutiny on market conditions (lead-time and lead-time trends) to establish when inventory needs to be increased in anticipation of future market developments.

RESPONSIBILITIES

• Perform all necessary research and analysis to establish achievable but yet aggressive sales and profit margin goals by class and by supplier.
• Review entire business KPI (Key performance indicators) with business unit. Determine actions required to meet objectives. This is an all-encompassing review: sales, inventory, profit margin, in addition to performance to SLA (Service Level Agreement); supplier performance, customer performance, staff development, etc.
• Build and maintain relationships with all suppliers at the appropriate levels. Supplier Champions are assigned for each supplier.
• In conjunction with the Global Commodity Manager, negotiate preferential pricing for Future on stocking devices. For focus suppliers, the Director is responsible.
• Understand the basic technologies for which you are responsible. Top end applications, basic electronic function the product does in a circuit. Understand the market trends of the end application as fluctuations can influence supply and demand.
• Understand and communicate competitive landscape, product availability, pricing trends.
• Maintain close scrutiny on market conditions (lead-time and lead-time trends) to establish when inventory needs to be increased in anticipation of future market developments.
• Based on business unit strategy, review all CBO for assigned branches to identify potential issues and sales and profit margin opportunities.
• Prepare and execute quarterly reviews and ensure that we deliver on our commitments to suppliers by creating realistic objectives and follow through on action items.
• Plan and prepare meeting agenda for communication meetings. Present & discuss relevant information in a timely and effective manner. It should include topics such as Service Level Agreement, sales, profit margin, quoting, training, market conditions.
• Negotiate special returns with suppliers where we require additional flexibility outside of contractual rotation/scrap allowance. In addition, special returns need to be actioned by any individual who is able to use their relationship, developed with the supplier, to gain a favor.
• Identify and maintain parts in inventory where sales and marketing needs to be alerted to tightened availability for appropriate business reasons (market conditions, manufacturing issues, etc).
• Approval of quotes based on a dollar threshold set by business unit.
• As appropriate, visit selected customers in the field, and participate in customer visits at corporate headquarters. Prepare and present appropriate information.
• Expedite existing supplier purchase back orders for stocking and/or specific customer requirements. For those situations where greater effort and relationship is required to achieve satisfactory results.
• Target and sign new franchises.
• Determine initial inventory investment, execute on supplier development plan.
• Perform range reviews to determine top non line items to create and purchase.
• Assign quotes by branch and balance workload across quoting positions in a business unit.
• Update cost books, lead-time, factory stock, cross reference files for dashboard and business unit shared drive.
• Adjust CBO pricing upwards in appropriate business conditions (supplier cost increase, restricted availability, etc).
• Prepare and present product related material to increase knowledge base of marketers and / or sales. Includes arrangement of suppliers / reps to conduct training sessions.

REQUIREMENTS

• A Degree qualification or equivalent in a relevant field of study.
• At least 5 years of relevant working experience focused on product marketing.
• Experienced in the electronics industry within distribution, component manufacturers and/or EMS companies is highly advantageous but not a must.
• Overseas travel is required for this position.

Working location: ESR BizPark Changi (short walking distance from Expo MRT station)