Requirement

• Diploma/Bachelor's Degree in Computer Science, Information systems, or related field.
• Minimum of 3 years of Production Support or relevant experience.
• Java development skills is an advantage

Responsibilities

• Channel Support (Internet and Mobile Banking) Application
• To work in L2 application production support cycles, other operations
• Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities include root cause analysis, management communication and client relationship management.
• Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Job Title

IT Production Support Engineer

About Department

The Department provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Objectives

The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.

· Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.

· Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required

· Able to work in shift based environment, support implementations during bank’s green zone

Core Key Responsibilities

• Investigate production issues, respond based on production defect severity SLAs
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI
• Make sure system availability as per respective agreed SLA
• Ensure daily start of day (SOD) and end of day(EOD) execution for supported applications complete successfully
• Provide support for annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
• Knowledge with Market Data,and Geneos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements

• Prior hand-on production support experience of OPEN Systems/AS400
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing Logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
• Strong written, oral communication skills and able to manage user
• Ability to easily adopt to any technology / environment
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Responsibilities

· Investigate production issues, respond based on production defect severity SLAs

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Follow up on defect and incident closure and meet incident closure KPI

· Make sure system availability as per respective agreed SLA

· Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

· Provide support for annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

· Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

· Ensure application incident & task documentation is properly updated for each production release

· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
• Strong written, oral communication skills and able to manage user
• Ability to easily adopt to any technology / environment
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

• Working Days: 5 Days Work Week
• Working Timing: 9:00am – 6:00pm
• Office: Goodrich Building, Changi South Lane
• Salary: $ 2000 – $ 3000

Responsibilities:

• Perform administrative support for the Department
• Compile product information, generate product write ups and Power Point
• Manage product inventory / sample processes
• Handling of product related enquiries and requests from regional offices
• Handling of product related complaints and defective claims process
• Liaise with suppliers and vendors as required
• Assist the HOD and Manager in any assigned ad-hoc project or work as required

Requirements:

• Candidate must possess at least "O" Level, Professional Certificate / NiTEC, Diploma / Advanced / Higher / Graduate Diploma in any field
• Prefer 1 Year(s) of working experience as Clerical / Administrative Support or equivalent

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Opportunity

• Our Client, is an established MNC company
• $1800 - $2300 + Shift Allowance + OT + Bonus
• 12 hours shift
• Location: West (Tuas)
• Training provided!

Job Description

• Operating of manufacturing machine equipment
• Assisting in the preparation of safety work permits to perform maintenance and angineering work in production areas
• Perform troubleshooting/repair on production equipment
• Performing process recovery for equipment
• Sampling inspection of parts as per the quality plan
• Good housekeeping of machine and work area.
• Perform preventive maintenance of machine.
• Assist Technical Specialist/Supervisor in prevent maintenance and enhancement projects.

Requirements

• Min O/N Levels and NITEC/Higher NITEC in Mechatronic, Electrical, Electronics, or any Engineering related studies
• Candidates with/without relevant experience are welcome to apply.
• Experience in Assembly, Build, Test, Preventive Maintenance
• Able to work at height, carry heavy loads and work in confined space.

Next Step

• Intrested candidates can email to [email protected] with details below:
• Full Name
• Residential Area
• Updated Resume
• Availability

Job Objectives

· To provide L2 support for wide range of Core Banking and Cards applications across the regions

· To perform and support system maintenance and operations BAU activities eg. infra/OS patch and maintenance, key/certificate renewal, industry wide G3 testing exercise, DR/BCP, user service request, etc.

· To work with Delivery team for on-boarding of new services, system/module and enhancement and ensure smooth transition and stability of production environment

· To monitor and perform biz volume growth, apps capacity and EOD batch trending analysis to upkeep the hygiene and good health of systems

· To work on production incident and problem management and meeting TRO

· To provide EOD production support for Core Banking and Cards application systems

Key Responsibilities

· Responsible for BAU production support for key / certificate renewal activities

· Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run

· Responsible for pre and post support of infra upgrade and maintenance activities eg. OS/security patch, DB, OS400, network/firewall, CD, SAN/storage, etc. to ensure all services are up and remain in good health post upgrade/maintenance

· Attend and work on User Service Request eg. print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc.

· Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending. This is to have early detection of app/infra utilization and any upward EOD trending before hit the max threshold and put in place necessary mitigation/remediation action to pre-empt production incident.

· Work with L3 and respective stakeholders for production fix and put in place necessary preventive measure / improvement

· Build and maintain repository for KB articles for prod support documentation and System Ops related SOP

· Review and ensure proper knowledge transfer (KT)/documentation from project/development team for smooth on-boarding and transition to L2 production support.

· On duty roster to provide System Ops bau activities (during weekend or wee hours) and production EOD run support

Key Requirements

To have :-

· Minimum 3-5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking/financial industryGood analytic and problem-solving skills. Must be attentive to details.

· Good and assertive communicator in speaking & writing

· Able to work in a fast-paced, team-oriented environment and weekend/wee hours

· Good understanding and experience in SDLC and ITIL

· Experience in L2 or L3 production support

Technical Skill :-

· Working experience (3 to 5 years) in providing L2/L3 support in open systems platform. Good command with Unix/Linux os, shell scripting and Oracle db.

· Experience with OS/400 or Mainframe system (VSAM, CICS, ZOS, etc.) and COBOL/RPG/JCL/Easytrieve language are added advantage

· Experience in Silverlake banking system and CardLink systems is plus point

· Good to have working experience in these tools ie. Connect Direct, Control-M, Aldon, Splunk, Geneos, etc.

As a Product Support Assistant at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional service and unforgettable journeys. Assist in the coordination and execution of support activities for our train operations. This role involves providing technical and administrative support to ensure smooth operations and enhance passenger experiences. The ideal candidate is proactive, organized, and possesses excellent communication skills.

Primary Responsibilities include,

• Assist in the preparation and distribution of product information and support materials.
• Coordinate with various departments to ensure timely resolution of product-related issues.
• Handle customer inquiries and provide support via phone, email, and in-person interactions.
• Maintain accurate records of support activities, issues, and resolutions.
• Monitor product performance and provide feedback to the Product Support Manager.
• Participate in regular meetings with the Product Support team to discuss progress, issues, and improvements.
• Support the implementation of new products and services.
• Assist in the preparation of reports and presentations for management.
• Perform other duties as assigned by the Product Support Manager.

Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit.

Eastern & Oriental Express: a living Legend

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern fusion cuisine and entertainment on board for the journey of a lifetime.

Everything about our train is extraordinary – and we want you to be, too.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

The Belmond & LVMH Family

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements

• Previous experience in luxury hospitality experience
• Minimum 3 years of experience in customer service principles and practices.
• Familiarity with product support and troubleshooting processes.
• Excellent communication and interpersonal skills
• Professional and polished appearance
• Flexibility to work a variety of shifts, including weekends and holidays

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude.

International exposure will be considered a plus. You must speak English. Additional languages, such as Mandarin, Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent, have worked in luxury retail or private villas, or be a tour guide.

Benefits

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and insurance plans.
• Complimentary and preferred rate experiences at our iconic destinations.
• Wellness programs

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.

• 3 to 6 years of experiences. Perform work in shifts to provide 24/7 on-site or on-call support
• To support linux/Java/MariaDb applications.
• Incident and Problem management
• Should have knowledge on SRE. Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Production Support Analyst – Payments with 7+ years of production support experience and 3+ years of experience in SWIFT or Cash

Management background

Responsibilities

• Manage the incidents and crisis communication
• Crisis Management: Analyze the criticality of the malfunction and implement the appropriate incident management and communication actions
• Identify and coordinate key actors in order to restore the service. Lead crisis conference call
• Communicate and provide status updates on issues to business users, management team and other stakeholders.
• Provide production support
• Respond to the back office Business lines in case of a malfunction in the execution of a flow (internal failure or client failure) and keep them regularly informed in case of an incident.
• Take part in the Monitoring and repair of flows
• Perform daily routine check and monitoring global assets (Cash Management layers, SWIFT related components, message files and event logs).
• Ensure the operational end-to-end monitoring using the available tools and procedures.
• Identify gaps in the process with the expected nominal operation.
• Supervise the recurrent maintenance intervention.
• Update the monitoring procedures and incident management of the documentary database  procedures.
• Analyse and challenge existing support processes to achieve continuous improvement.
• Coordinate with the project teams and IT to conduct an end-to-end efficiency diagnosis of current business processes, identify the weak points, suggest improvements for the
• processes and get them approved.

Successful candidate might be required to work in shift and weekend rotation. An understanding that occasionally after hours’ response to problems will be required.

The following knowledge and experience are required:

• Ability to assimilate functional and technical architectures
• Technical appetence for manipulating files and conducting application configuration operations
• Analytical and information structuring skills
• Trouble shooting and problem solving
• Stress resistance: responsiveness and capacity to reprioritize your actions
• Ability to take initiative and make decisions
• Ability to collaborate (strong team player)
• Communication skills and client focus
• Bachelor's degree in IT

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan

Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set

out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You

acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Dinu Dinesh

EA Licence No: 11C5502

EAP Registration No: R22110286

Job Objectives

• To be responsible handling day-to-day incident and problem management for Retail Banking & Cards especially on Unix applications like 3DS, EST, BLP, STA etc.
• Capable of running small initiatives with peers and production managers
• Demonstrated continuous Improvement achievements.
• To analyse the current demand trend of production incidents and to provide recommendation for demand deduction and improve efficiency.
• Being a coordinator to different team including Problem Resolution and Incident Management.

Key Responsibilities

• Responsible for day-to-day production incident support and inquiry from business users, operational users and customers via Contact Centre
• Able to handle incident and problem in 24-hour roster basis
• Capable to perform analysis on production incidents for demand deduction
• Good in handling problem and able to have resolution in timely manner
• Critical examination of requirements and understanding of operations and new application systems.
• Create and modify procedures to solve problems considering technical capacity and limitations.
• Coordinate Problem and Change to production systems

Key Requirements

Must have :-

• Bachelor’s degree in computer science/engineering or equivalent
• Have strong coordination skills
• Good knowledge of programming skills in UNIX Shell Scripting & Java/SQL
• Minimum 5 years of working experience in application development in Open systems
• Minimum 3 years of working experience with CI/CD tools
• Minimum 1 years of working experience with DevOps or Scrum
• Minimum 1 years of working experience with log management tool like Splunk, ELK, BMC, Geneos etc
• Basic knowledge or concept of Cloud, Container, Micro services
• Hands on experience in Job Scheduling tool, Control-M and technically proficient.
• Experience in IT industry for any platform
• Having good knowledge in domain of Retail Banking & Cards
• Requires superior analytics and problem-solving skills.
• Experience in system architecture and design
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in English speaking & writing
• Incident & Problem Management

Good to have :-

• ITIL (Information Technology Infrastructure Library) Foundation Certificate
• Broad knowledge of hardware, software and programming

Essential Technical Skills :-

• Working experience in application development using Linux, Java, Weblogic, JBoss, MQ, Apache Web, Oracle in retail banking application and banking knowledge will be added advantage.

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

About the role and your skillset:

• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands, SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

EA License Number : 11C4879

Job Summary

The purpose of the position is to improve and support products within Video Solutions in Cartrack. The role requires the incumbent to fully understand Video products, their functionality, and processes. This includes the (linux based) server and database setup, the camera hardware, firmware and, to a limited extent the product front end/website functionality.

The incumbent will be expected to liaise with various teams, locally and internationally - development, sales and support to ensure the current products function as expected while identifying gaps in the current offering.

The incumbent will deal with local and international suppliers to integrate, support and improve existing products. New products will be evaluated and business cases for their integration, and the coordination of integration will be required.

Responsibility

● Product Development

o Collect data from stakeholders and collate product requirements

o Prioritize requirements and manage development backlog

o Review and investigate feasibility of new products

o Follow documentation best practice

● Global Support

o Assist with rollout of new video products globally.

o Assist with testing and integration of new video products and features globally.

o Train and assist global teams to allow them to fully utilize and support clients on the Video products.

o Assist staff with escalated calls and queries that relate to Video Solutions.

o Communicate new features or products to staff and ensure thorough coaching that they are competent to assist clients.

● Technical Assistance

o Investigate returned/faulty devices to find root-cause, identify trends and improve.

Requirements

● Relevant Qualification / Certificate in a technical field (BTech Mechatronics, Electronic/Industrial/Computer Engineering or similar)

● 5 years’ experience in development/technical role

● Programming experience (Essential)

● Understanding of Electronic Principles (Essential)

● Understanding of Systems Engineering process (Advantageous)

● Knowledge of Camera Systems (Advantageous)

● Good communication skills

● Strong analytical and problem-solving ability

● High level of attention to detail

● Driver’s License

Working location: Raffles Place central region

Working hours : Mon - Fri, 9am- 6pm

Salary: Discuss during interview ( depend on experience )

Responsibilities:

• Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives.
• Conduct market research to understand customer needs, market trends, and competitive landscapes.
• Use insights to inform product development and enhancement decisions.
• Create and manage a comprehensive product roadmap outlining short-term and long-term development plans.
• Work closely with engineering, design, and other teams to oversee the product development process.
• Ensure that the product is developed on time, within scope, and meets quality standards.
• Analyze product performance and user feedback to make data-driven decisions for product improvements.

Requirements:

• At least bachelor's degree.
• Minimum 5 years experience in product management.
• Strong understanding of the market, target audience, and industry trends relevant to the product.
• Familiarity with technology, development processes, and product management tools.

Join Our Team: Virtual Cards Product Support (Project Manager)

Responsibilities:

• Manage all VCA clients and provide subject matter expertise on virtual cards, file feed and connectivity, and API connectivity.
• Support client requests for launch and ongoing technical support related to VCA card products.
• Conduct product trainings for internal stakeholders and clients to facilitate commercialization.
• Provide SME support for the launch of VCA product functionalities, including UAT and production testing.
• Act as presales support for complex deals.
• Assist with onboarding activities and data migration on the platform.
• Coordinate VCA Helpdesk escalation activities internally.
• Engage in stakeholder management, supporting internal teams, external partners, and clients on product enhancements and knowledge of VCA product.
• Demonstrate a hands-on approach and adapt quickly to new learning.
• Manage multiple initiatives simultaneously and effectively manage internal and external stakeholders.

Requirements:

• Solid understanding of Cards industry; Commercial Cards knowledge preferred.
• Expertise in virtual cards, APIs, and technical aspects.
• Strong team player with excellent communication, project management, and client/stakeholder management skills.
• Ability to thrive in a fast-paced environment and manage pressure effectively.

Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirements:

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

Junior/Freshers also welcome to apply.

Responsibilities:

• Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space
• Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders
• Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs
• Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements
• Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved
• Participate in annual DR/BCM activities or infrastructure-related upgrades
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
• Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams
• Be the important bridge between Users and Development team and provide regular updates to all relevant parties
• Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change
• Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production
• Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes
• Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users
• Participate in testing to ensure that only quality defect fixes are rolled out into Production environment
• Identify areas of improvement to drive down the support volume
• Perform system monitoring and set up alerts to improve incident resolution times
• Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.
• Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Key Requirements:

• Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
• Strong analytical and good problem-solving skills
• Ability to work in a fast-paced and team-oriented environment
• Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.
• 2 – 5 years of hands-on support experience in BMC Remedy, K2 software
• Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Responsibilities:

• Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space
• Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders
• Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs
• Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements
• Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved
• Participate in annual DR/BCM activities or infrastructure-related upgrades
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
• Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams
• Be the important bridge between Users and Development team and provide regular updates to all relevant parties
• Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change
• Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production
• Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes
• Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users
• Participate in testing to ensure that only quality defect fixes are rolled out into Production environment
• Identify areas of improvement to drive down the support volume
• Perform system monitoring and set up alerts to improve incident resolution times
• Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.
• Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Key Requirements

• 2 – 5 years of hands-on support experience in BMC Remedy, K2 software
• Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred
• Open to work in 24X7 Rotational shift and provide on call weekend support is mandatory.
• Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
• Strong analytical and good problem-solving skills
• Ability to work in a fast-paced and team-oriented environment.

Sumit Sambhi

EA License No. – 23C2060

EA Registration No. - R1330510

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

• Perm and comfortable to work at Jurong Island
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues.
• Proven strong experience in network & server experience with CCNA certification

The Site IT Engineer provides specialized support to IT Administrators and contractors within the assigned region, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

• Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
• Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
• Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
• Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
• Lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
• Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

• Degree
• Familiar with cyber security principles and best practices
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues
• Proven strong experience in network & server experience with CCNA certification
• Certificates:
• Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
• ITIL v4 Foundations;
• Cisco CCNA
• Show interest in and be aware of latest trends in IT.
• Fluent business English and local-language speaker.
• Comfortable to work in a multi cultural environment with IT contacts all over the region.
• Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bouns
• Medical & Insurance Coverage
• Flexi Benefits

Arta is on an audacious and incredibly rewarding mission: to pave the way for people everywhere to lead more successful financial lives. We value trust, teamwork, and adaptability.

The role

Marketing at Arta builds the connections between users, partners, and our technology. We’re looking for marketers who are passionate about financial access, and driving mindset shifts at scale. As an early-stage marketer you’ll lead decision-making on all aspects of the user journey. From building the conditions for right product-market fit, competitive positioning, and external communications, to distribution, growth strategy, and product feature prioritization - the playing field is wide open for a talented marketer to shape the product and its place in the world while cultivating a growing user base.

We are looking for a keen marketing manager who will lead campaigns and programs to drive growth of the Arta member community. Reporting into the Head of Marketing, you'll be responsible for creating and executing campaigns and programs via both owned, earned, and paid channels that reinforce the value of the connections between Arta and its members.

What You Will Do

• Create a marketing strategy bringing together product, messaging, and channels that acquire valued Arta members.
• Grow and nurture Arta’s community of members via online or in-person events, campaigns, and programs that you conceptualize and execute.
• Develop creative and content to help Arta members engage with the product, with each other, and the Arta team.
• Prospect, scope, and execute partnerships with other networks and communities that can extend Arta’s reach.
• Work in tandem with Membership Success, Operations, Product Management, and Legal/Compliance teams to drive campaigns and programs.
• Measure and share results of campaigns, acting on internal and external feedback to strengthen and evolve each program.

Who You Are

• You have 5+ years of relevant campaign development or community building experience.
• You have impactful experiences in user acquisition and campaign development for products that have scaled from zero to one, preferably in fintech, ecommerce, or finance space.
• You have a proven track record in driving content and programming with measurable results in acquisition, engagement, and retention
• You have demonstrable creative production and content creation skills that match messaging to the right audience.
• You have excellent creative judgment accompanied by articulate written and verbal communication. Bonus points for experience in producing and/or hosting online and in person events.
• You have an entrepreneurial approach to problem solving, with comfort in identifying and forming opportunities in a dynamic industry and working environment
• You have a Bachelors or Masters degree or equivalent practical experience

What We Offer

• Robust health insurance offering for you and your family
• 20 weeks of parental leave
• 15 days PTO annually plus national and company holidays
• Up to SG$75 per month reimbursement for internet
• SG$100 per month for wellness stipend

Job Title: Support Analyst (Data – Datawarehouse)

Key Skills:

Unix/Linux, BI Tools (QLK/SAS/Power BI) Oracle, AS400,

Informatica 9.x or 10.x

Job Objectives

The Data Application Support team is within the Business Technology Services function, supporting the Bank’s suite of Data warehouse, ETL, BI and Big Data Application Systems.

The team is responsible for the production stability of these applications and ensuring on going improvements in system availability, supportability & service levels over time.

The successful candidate will be working with Business, Support and Development teams to ensure a high quality service & swift resolution of issues.

Key Responsibilities

· Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure.

· Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

· Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

· Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

· Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

· Participate in BCM activities or infrastructure related upgrade

· Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead.

· Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.

Key Requirements

· Degree in computer science/engineering or related disciplines.

· Min 4 years of experience in application development and support environment in ETL, Data warehouse, and business intelligence

· Individual must have working experience in ETL, Data warehouse and various business intelligence tools on Unix/Windows platforms.

· Mandatory Technical skills : Informatica (Infra and data workflow tracing), BI Tools such as QLK, SAS, Power BI, Oracle, Unix/Linux, AS400, Control-M, Shell scripting

· Knowledge of ITIL of similar framework will be advantage

· Experiences in Quantexa, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are optional and good advantageous

· Excellent communication, interpersonal and analytical skills

· Excellent knowledge of banking business data across various sectors

· Excellent & proven Incident/Problem Management and organization skills a must

Work Location: Raffles Place

• Support the Ad operation for PMM campaigns.
• Coordinate, manage track, and execute the internal ads budget for the global product marketing team, including working closely with the media team and ad ops team to setup, execute, and optimize our in-app campaigns media plan.
• Be our internal Company Ad Go-to-person. Research, formulate, and advocate for the global product marketing team to up our ante when it comes to running campaign in company platform for the users.
• Support the execution of key global projects end to end in terms of project management and execution. Responsibility could include: Project management, agency management, concept and creative, campaign material development, media plan, tracking and reporting.

Requirements:

• Experienced in media planning esp. running Social Media's Ads Manager.
• Experienced in Project Management.
• Experienced in integrated product marketing, working with in-house and external agencies to create campaigns.
• A logical brain with an eye for good creative
• Experience working in a fast-paced startup environmentand with global partners in different time zones & cultures.
• Be meticulous with work, patient, surefooted, and have a high sense of responsibility.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Description

• Perform water and lavatory servicing to all types of aircraft.
• Provide and operate full ground support equipment such as ground power units, air-start, air conditioning units and Brake Cooling Unit.
• Operate Conventionally and Towbarless Airtug for Pushback and Towing on all types of aircraft.
• Performs Equipment preventative and routine inspection.
• Carry out other duties associated with aircraft water/lavatory systems and full ground support equipment.

Requirements

• Minimum Nitec/ Diploma in Engineering or equivalent
• 1-3 years of relevant working experience in aviation or related industries
• Possession of LTA Class 3 driving license is required
• Able to perform 12 hours rotating shift work arrangement