• Determine annual unit and gross-profit plans by implementing marketing strategies
• Analyze sales trends and results
• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories
• Project expected sales volume and profit for existing and new products
• Implement national sales programs by developing field sales action plans
• Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
• Contribute to team effort by accomplishing related results as needed
• Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies
• Manage, develop, coach, control, and motivate the sales force to develop their skills to ensure that a high professional standard is achieved and monthly sales target and KPI target are met
• Ensure targets are delivered through people management, performance review, reward, and individual recognition
• Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
• Provide on-the-ground support for sales associates as they generate leads and close new deals
• Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship with them
• Develop and implement new sales initiatives, strategies, and programs to capture key demographics
• Identify emerging markets and opportunities for expansion
• Provide daily report of field sales success and communicate Voice of Customer (VOC) data to superiors
• Sell to existing and potential direct accounts
• Provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process
• Continually develop knowledge of the business climate, applications, and competition for defined geography and accounts
• Develop, maintain, and execute a territory plan
• Continually assess current business distribution channels, develop and evaluate their performance, and manage conflict, ensuring alignment with territory plans
• Maintain data relative to partners, accounts, and activities
• Document customer interactions
• Data analysis and reporting preparation as needed
• Develop successful and ongoing relationships with customers and clients
• Serve as the internal and external face of the organization
• Prepare and oversee sales budget

looking for an General Manager, who will be in charge of overseeing work duty of all the Operations team members, with the overall objective of achieving top-rated performance.

Leading a team in day-to-day transportation operations duties, ranging from scheduling and route planning to driver and sub-contractor management.

Well-versed in all requisite functions of bus operations, including day-to-day scheduling and trip listings, as well as coordinating of all routes plied under Westpoint's netwok, management of all vehicular safety matters, customer service management (including reports and response management), and management of all company and third-party subcontractor drivers

Able to plan for workload distribution, headcount, and career progression for team members & Optimising company processes

Improving company's service and safety standards

Furthering customers relationship with the company.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

Assist the General Manager as directed

Hire, train, schedule and manage employees in daily tasks

Develop good customer relationships and address customer service needs

Manage purchasing, inventory, maintenance and other operational functions

Develop strategies for better workplace efficiency and goal achievement

Liaise between managers, customers and employees

Serve as acting General Manager (GM) when GM is away

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting store manager as needed.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

Purpose

The Body shop Manager directs work activities of the Body shop staff, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards. Contributes toward achieving targeted profit for the department and maintains customer satisfaction standards, while containing expenses.

Duties and Responsibilities

Operational Management

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

General

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

SPA manager /

1. Develop Business Strategy: Formulate the annual business strategy and budget for the spa center based on market demand and company goals to ensure sustainable development.

2. Team Management: Responsible for recruiting, training, and motivating staff, building an efficient team, and ensuring employees possess professional skills and a good service attitude.

3. Customer Service: Focus on customer satisfaction, gather customer feedback, and handle complaints and suggestions to ensure an exceptional customer experience.

4. Marketing: Conduct market research, analyze industry trends and target customer demographics, and develop effective marketing strategies to attract new clients and maintain relationships with existing ones.

5. Service Project Optimization: Regularly evaluate and update spa service offerings and pricing strategies to ensure diversity and competitiveness.

6. Financial Management: Monitor income and expenses, analyze financial reports, ensure business profitability, and adjust budgets as necessary.

7. Equipment and Product Management: Responsible for the procurement, maintenance, and inventory management of spa equipment and products, ensuring proper functioning and quality.

8. Safety and Hygiene Management: Ensure the spa center complies with hygiene and safety standards, implementing and enforcing relevant policies to protect the health and safety of clients and employees.

9. Collaboration with Other Departments: Work closely with marketing, finance, and human resources departments to promote coordinated development of the overall business.

10. Performance Evaluation and Feedback: Regularly assess team and overall business performance, provide feedback and improvement suggestions, and drive continuous enhancement of service quality and efficiency.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

We are seeking an experienced and highly motivated Executive Bar Manager to oversee all bar operations, ensuring excellence in service, efficiency, and profitability. This role requires a strategic leader who can develop and inspire a team, uphold service standards, and create an inviting environment for guests. The ideal candidate will have a deep knowledge of bar operations, a flair for mixology, and the ability to drive business growth.

Key Responsibilities:

• Operational Management:Oversee daily operations of the bar, including staffing, inventory, and ordering, to ensure smooth, efficient, and profitable service.
  Develop and enforce policies for service standards, safety, and hygiene to maintain high standards.
  
• Team Leadership:Recruit, train, and manage bar staff, fostering a positive work environment and ensuring high levels of customer service.
  Conduct regular training sessions on product knowledge, customer service, and safety, while providing constructive feedback and performance reviews.
  
• Financial Oversight:Monitor budgets, track expenses, and develop strategies to increase revenue and profitability.
  Manage pricing, promotions, and seasonal offerings, analyzing trends and sales data to maximize profit.
  
• Customer Experience:Ensure a welcoming and enjoyable atmosphere for guests, resolving any issues quickly and professionally.
  Maintain a high level of guest satisfaction by ensuring efficient service, quality control, and prompt resolution of guest concerns.
  
• Inventory and Quality Control:Manage stock levels, conduct regular inventory checks, and ensure optimal levels of all bar supplies.
  Work with suppliers to secure high-quality products and negotiate favorable terms.
  
• Marketing and Events:Collaborate with the marketing team to develop promotional events and campaigns that enhance the bar’s reputation and drive customer traffic.
  Organize special events, tastings, and themed nights to attract and engage customers.
  

Key Requirements:

• Experience: Minimum of 5 years in bar management, with at least 2 years in a senior or executive management role.
• Leadership Skills: Proven ability to lead, inspire, and develop a team while maintaining a high level of staff morale.
• Financial Acumen: Strong understanding of budget management, inventory control, and cost efficiency.
• Customer Service: Commitment to creating a positive guest experience with an eye for detail and problem-solving.
• Mixology Knowledge: Expertise in mixology, drink trends, and creating signature cocktails.
• Flexibility: Ability to work late hours, weekends, and holidays as needed in a hospitality environment.

• Project Planning - develop project plans, including scope, budget, and timelines after discussion with the Business Units (BU)
• Consultants’ management: assemble and lead the appointed consultant team, including interior designer, architect, engineers.
• Budget management: create and manage the project budget, and ensuring project cost is within budget.
• Schedule management: ensure milestones are met and project on schedule.
• Design and Engineering: advice on mechanical design of A&A works of other projects within the BET team.
• Communication - Continuous reporting to BU of project progress, costs, and any concerns
• Documentation - maintain proper project documentation.
• Problem solving: address and resolve any technical or logistical issues that arise during the project.

looking for an General Manager, who will be in charge of overseeing work duty of all the Operations team members, with the overall objective of achieving top-rated performance.

Leading a team in day-to-day transportation operations duties, ranging from scheduling and route planning to driver and sub-contractor management.

Well-versed in all requisite functions of bus operations, including day-to-day scheduling and trip listings, as well as coordinating of all routes plied under Westpoint's netwok, management of all vehicular safety matters, customer service management (including reports and response management), and management of all company and third-party subcontractor drivers

Able to plan for workload distribution, headcount, and career progression for team members & Optimising company processes

Improving company's service and safety standards

Furthering customers relationship with the company.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

>> Red Chamber Entertainment Pte Ltd

>> Job title: Restaurant Manager

>> Location: Foch Road

>> Working hours: 10.30am - 10.30pm (Shift Work)

>> Salary: $3500 - $4500

>> Preference: Full-time job

HIGHLIGHTS:

• Attractive BONUS + Extra Incentives
• One-on-one coaching system
• Career Progression
• Frequent Bonding Events
• Personal Development Training

RESPONSIBILITIES:

• Hiring, training, and managing staff, such as bartenders and waiters
• Managing inventory
• Ordering supplies
• Promoting club/hiring or encouraging others to promote club
• Ensuring operations run according to safety and sanitation standards and laws
• Implement strategies for improved work performance
• Managers may also be in charge of developing revenue opportunities for the club, such as recruiting talent or running promotions. Nightclub managers often work evenings, weekends, and holidays. The environment is usually loud and fast-paced.

REQUIREMENTS:

• Team Player
• Good Learning Attitude
• Citizen or PR preferred

Red Chamber Entertainment Welcome you to join our team!

Job Summary

The Furniture Sales Manager leads the sales team to drive revenue growth, develop strong customer relationships, and meet sales targets. This role involves overseeing the sales process, developing strategies to increase market share, and ensuring customer satisfaction. The ideal candidate has a passion for furniture, excellent sales acumen, and experience managing a team in a competitive retail or wholesale environment.

Key Responsibilities

1. Sales Strategy and Execution

• Develop and implement sales strategies to achieve company targets and drive revenue growth.

• Identify new business opportunities and key accounts within the furniture industry.

• Monitor sales metrics and adjust tactics to meet evolving market demands.

2. Team Leadership and Management

• Lead, motivate, and manage the sales team to ensure they meet individual and team sales goals.

• Provide regular training, coaching, and development opportunities for team members.

• Conduct performance reviews and provide feedback to enhance skills and improve results.

3. Customer Relationship Management

• Build and maintain relationships with key clients, interior designers, architects, and retailers.

• Ensure a high level of customer satisfaction by addressing concerns and ensuring a smooth sales experience.

• Act as a brand ambassador, promoting the company’s values and commitment to quality.

4. Market and Competitor Analysis

• Conduct market research to stay updated on industry trends, customer needs, and competitor offerings.

• Use insights to inform product development and sales approaches that align with market demands.

• Attend trade shows, exhibitions, and networking events to expand the company’s reach.

5. Sales Reporting and Forecasting

• Track, analyze, and report on sales performance, trends, and forecasts to senior management.

• Monitor sales budgets and manage expenses within approved limits.

• Utilize CRM tools to keep accurate records of client interactions, sales, and follow-up activities.

6. Cross-Functional Collaboration

• Work closely with the marketing and product development teams to align sales strategies with marketing campaigns and product launches.

• Coordinate with the supply chain and inventory management teams to ensure product availability aligns with customer demand.

• Provide feedback to the design team on customer preferences and emerging trends.

7. Promotional Planning and Execution

• Plan and execute promotions, discount strategies, and sales events to drive customer engagement and increase sales.

• Oversee visual merchandising and showroom layout to create an inviting customer experience.

• Partner with marketing to develop content and campaigns that highlight product features and benefits.

Qualifications

• Education: Bachelor’s degree in Business, Marketing, Sales, or a related field.

• Experience: 5+ years of experience in sales, preferably in the furniture or home goods industry, with at least 2 years in a managerial role.

• Skills:

• Proven sales and negotiation skills, with a track record of meeting or exceeding sales targets.

• Strong leadership abilities and experience managing a team.

• Excellent communication, interpersonal, and customer service skills.

• Proficiency with CRM software and Microsoft Office Suite.

Preferred Skills

• Knowledge of furniture design trends, materials, and the production process.

• Experience in both B2B and B2C sales environments.

• Familiarity with e-commerce sales and digital marketing strategies.

Working Conditions

• Office and showroom-based, with regular visits to clients and potential accounts.

• Occasional travel to industry events, trade shows, and client sites as needed.

• Audit and report inventory while making recommendations on which items to order and restock
• Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
• Establish warehouse practices and protocols to achieve an efficient warehouse
• Set warehouse and team goals in collaboration with executive management and other team leads
• Monitor workplace performance and lead training initiatives to improve employees
• Keep up-to-date on the latest federal and state safety regulations
• Communicate with other departments to ensure products are shipped in a timely manner

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences of F&B industry
• have relavant certificate/diploma
• 
  
• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support (e.g. updating inventory)
• Ensure compliance with company policies and regulation

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

Job Description & Requirements

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team
• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Operations Manager

Job Scope:

Assist storekeeper with packing, loading, unloading of equipments.

Liason and scheduling of daily operations.

Monitor workflow and work men day to day.

Requirement:

- Billingual(English & Chinese)

- Fork Lift

- Class 3 Driving License

- Storekeeper experience minimum 3 years

- Only Singaporean or Singapore PR may apply

Roles & Responsibilities:

• Overseeing all aspects of construction projects, including planning, scheduling, budgeting, and execution.
• Managing project teams, including subcontractors and suppliers, to ensure efficient and effective operations.
• Ensuring compliance with building codes, safety regulations, and quality standards.
• Collaborating with clients, architects, engineers, and other stakeholders to ensure project success.
• Resolving conflicts and disputes that may arise during the construction process.
• Preparing regular progress reports and financial updates for management.
• Monitoring project progress and identifying potential risks and issues, taking proactive steps to mitigate them.

Qualifications and Skills:

• Minimum Bachelor's degree.
• Minimum of 3-5 years of experience in construction management.
• Proven track record of successful project delivery.
• Excellent organizational and time management skills.
• Proficient in construction management software and tools.
• Strong leadership and communication skills.

Wealth Manager

Reports To:

Director

Job Overview:

The Wealth Manager reviews financial status of the client and advises on their financial portfolio to meet their needs. He/She meets up with clients to understand their financial expectations. He/She also reviews and prepares customised policies for their clients. He/She maintains good relationship with clients and assists with claims matters.

Responsibilities and Duties:

• Financial Portfolio Management to align to clients' needs
• Identify and develop new business prospects to achieve sales goals
• Provide excellent client service to maintain existing client base
• Support and participate in sales campaigns to facilitate the expansion of business and branding

Benefits / Rewards:

• Flexible Incentive Structure (uncapped potential earnings)
• Training and Professional/Personal Development
• Attractive Rewards Programmes
• Cohesive culture focusing on Teamwork
• The Company emphasises on the importance of work-life balance

Qualifications / Requirements:

• Min. Diploma from a Local Polytechnic (MAS Requirements)
• Prospecting Skills
• Meeting Sales Goals
• Motivation for Sales
• Ability to perform under pressure
• Strong Communication Skills

Key Responsibilities:

• Clinical Risk Management: Collaborate with cross-departmental teams to identify, prioritize, and mitigate clinical risks.
• Framework Implementation: Execute and support the clinical risk management plans aligned with our strategic goals.
• Data Integration: Analyze data from various sources, including incident reports and clinical complaints, to enhance risk management processes.
• Horizon Scanning: Lead proactive risk identification and analysis to anticipate potential impacts on the organization.
• Committee Support: Serve as the secretariat for the Clinical Risk Management Committee, ensuring effective operations and communication.
• Project Management: Lead or contribute to assigned projects that drive our clinical risk management initiatives forward.

Requirements:

• A relevant degree from a reputable university.
• Experience in quality management and risk management is preferred, with healthcare experience being an advantage.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Mon - Thurs: 8:30 a.m. - 6 p.m

Fri: 8:30 a.m. - 5:30 p.m

Job Responsibilities

This is a newly created role as the Company’s Group plans to set up a Shared Services Department.

The role holder, reporting to the Financial Controller, is responsible for leading and managing the Finance Shared Services Accounts Payable (AP) team to deliver quality services and improve the overall efficiency of AP operations.

Key Responsibilities:

• Lead the establishment of a Finance Accounts Payable Shared Services Department in Singapore.

• Proactively manage and monitor the Group’s Accounts Payable (AP) function to drive accuracy and timeliness of all transactions.

• Key point of contact for the Group’s Procure-to-Payment process.

• Perform monthly Suppliers Statement of Accounts reconciliation and accruals.

• Support and collaborate with internal stakeholders in all areas of AP processes, with the objective of improving operational efficiency.

• Maintain and establish AP policies and procedures for easy guidance and implementation.

• Continuously structure, standardise and optimise financial processes and system to ensure optimum efficiency.

• Lead and motivate a new team to provide high quality services and stipulated turnaround time.

Others

• Assist in the implementation of new ERP system with primary focus on the Accounts Payable modules.

• Ad-hoc duties as assigned.

The Ideal Candidate Should Possess the Following:

Qualification and Experience

• Qualified ACCA / CA with at least 8 years’ experience in Finance and 3 years’ experience in a leadership role

Knowledge and Skills

• Strong knowledge of AP processes with experience in setting up AP shared services.

• Knowledge of Esker and Vendor Invoice Management.

• Strong collaboration mindset as this role requires working with many stakeholders in areas of improvement, compliance with SOPs, suppliers and rectifying payment issues.

• Excellent problem-solving skills and the ability to independently prioritize multiple tasks and bring projects to completion.

• Must be able to lead, motivate and develop the team members and be ready to cover any open positions.

• This position may required to communicate with counter part in China

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.